Tuttons Brasserie in City of London, Westminster

Can you please help? We have been trying to get in touch since last night, I’ve made about 10 calls and can’t get through - a member of our party is unwell and we can’t make it today, we need to make a cancellation - can you please help us? We have emailed and called endlessly…

We waited for 15 minutes for a waiter to attend to us. When no one came, we called out to a waiter from afar asking, “Can we get a menu?” When he asked, “What do you want?” we repeated, “A menu.” Then, someone else came over rudely and said, “You can’t just say ‘menu’, you have to say ‘menu please’,” trying to blame me for their own lack of manners. Avoid this place.

Amazing service from Dana, thank you!

Everything was amazing! Dana was very kind, helpfull and friendly to us!

Cozy place located in the heart of Covent Garden, English food, friendly, polite staff

Very good, a little expensive. Very pleasant terrace!

Rude service on arrival so left

We thoroughly enjoyed our dinner on the Covent Garden terrace last Friday. Dana, our waitress, was attentive and helpful, explaining the dishes and accommodating our requests. Thank you, Dana, for your exceptional care and attention!

We visited this place on a very busy bank holiday weekend where it was difficult to eat outside without booking. The manager was very warm and welcoming and the service was surprisingly prompt considering every outside table was full. Not a large menu but both myself who had the Fish and Chips and my wife who had the chicken burger were very pleased that it was simple food cooked and presented very well, and which was extremely tasty. Very nice wines also. Taking into account this is in the centre of Covent Garden and prime tourist location, I thought the bill was very reasonable too. Would return.

Went to grab a quick drink with friends on a Saturday night and was met by a flock of sour faced and hostile staff clearly praying we would hurry up and leave. At one point someone came and asked us to settle our bill without us asking (the restaurant was empty, so it’s not like they needed the table and it was 2 hours before closing) and then when we said we wanted another drink the waitress’ face dropped and she disappeared for 20 minutes, at which point we actually did want to leave. So well done I guess?

Friendly staff, excellent food at reasonable prices, fast service but not put under any pressure to finish and leave, would recommend

Dana’s energy is exceptional. This was our first visit to Tuttons, and she turned it into a meal we’ll remember. The food was fantastic, but it was Dana who truly elevated the experience. She made us feel completely looked after, balancing genuine warmth with fun, friendly energy that made the evening special. Outstanding service from start to finish.

Great customer service from Dana !

The food here is perfectly fine but it took a looong time to arrive. The manager works hard and is really nice and attentive too - he’s let down though by good-looking but ultimately ineffective waiting staff.

Dont go!!!! Very bad! Sat for 1 hour, asked for a drink once, it took 45 minutes before they came. They were unable to deliver items 3 times. Price quality is not in proportion. Location is nice but that's it.

Fast and clean establishment. Good service.

Dana realmente cuidó de nosotros. Buena comida y servicio. Me encanta Tuttons. Limpio, amable, excelente comida y bebidas. Buenos precios también.

Tuve el mejor tiempo para mis hijos 21 comida callejera fue un gran servicio fue impecable toda la experiencia fue fabulosa gracias a nuestro maravilloso servidor DANA, ella lo hizo tan especial y todo terminó con todos en el restaurante cantando Feliz cumpleaños. Recomiende la herida y regresaremos. Gracias.

Had a fab time at Tuttons for my son’s 21st . He was made to feel so special by Dana and we just loved every minute of our experience . Everyone one in the restaurant sang Happy Birthday . Thank you we would reccomend and will return ❤️

My family and I liked the look of this restaurant when we got to London but when we went inside we were looked at and told we have no tables available. The whole outside seating only had 2 ladies sitting there and inside had lots of empty tables so we were under the impression your staff didn't think we were good enough to eat here. Very upset and disappointed being looked down on is disgusting if this is how tourists are welcomed to London.

La hamburguesa era promedio, tenía que enviar de vuelta el postre ya que estaba frío. La camarera estaba indiferente y casi a través de ella en la mesa. No regresará.

Had Sunday roast here , I got very good vibes and nice food here come back again

This was group dining so set meals but netherless very good

The waitress Viorela is a great one!! The real asset of this restaurant. Nice food and an efficient and very good service! Many thanks

En primer lugar no dejo malas críticas, así que esto es un fiel reflejo de nuestra visita familiar a Tuttons, es un restaurante de primera en el corazón de Covent Garden y esperaba mucho más. El restaurante está muy cansado, muy ruidoso con platos rompiendo constantemente, sin ambiente. Pedimos bebidas que estaban bien, tuvimos un poco de masa agria y mantequilla batida, esto fue solo una pequeña risa con lurpak. Luego pedimos una pasta para niños, hamburguesa para adultos que era extremadamente rosa (a algunos de ustedes les encantará) y 2 hamburguesas de pollo cajún - no había especias para esta hamburguesa seca e sosa. Comestible pero no sabroso. Bill llegó a 80 libras impares, así que no extorsionado, pero ¿estaría ocupado de nuevo? Lo siento no, prefiero tomar un McDonald’s.

Had a lovely time at Tuttons yesterday, sunshine some nibbles and a few drinks. Dana who served us was very good, and made our experience even better, thank you. Would recommend a visit.

Nos atendió muy bien una señora llamada Dana. Ella era muy amable y acogedor. La comida era genial y el servicio excelente. Sin duda recomendaría este lugar a cualquiera que visite Covent Garden.

We truly enjoyed our dinner at Tuttons and especially the exemplary service by Mery! She made sure we had a really nice evening.

Pavinder was very professional and personable and our waitress provided excellent service.

Dana was a star of our dinner! Absolutely loved her!

Enjoyed a delicious lunch and later drinks on the terrace. We were served by Mery who was charming, knowledgeable, polite & efficient. A really enjoyable visit.

Tia was an excellent waitress, she helped us with our food and apologised for our complaints. She’s a lovely girl and so friendly. Thank you tia for all your help

Welcoming approach by a nice young lady (Tia) and seated us straight away. We received our food but was unhappy with it- we addressed our complaints and Tia was very helpful. Tia dealt with our complaint amazingly. Thankyou Tia! Great Service from you!

Dana is amazing Thank you for your service

Food is okay but nothing special. Service and general atmosphere are horrible

Thank you Dana for a great service! We had a wonderful time ☺️

Quality. Food beautiful, friendly staff.

My family and I had a great time, food was great and amazing service. The waitress Dana was very kind and welcoming. Will definitely come back!

nice place, delicious food, huge portion, Dana served us, everything was great

Exquisite. Visited London for the weekend, came here for Breakfast before going home. The food was exceptional. The atmosphere divine. Very attentive and friendly staff. Dana was so attentive & gave us everything we needed. Couldn’t have asked for more and she went above and beyond. Got us laughing and smiling through our stay. Would highly recommend this establishment for anyone looking for a friendly & 5 star meal & staff that couldn’t do more for you. Thank you so much. You’re all amazing ♥️

Really lovely evening here with buzzing atmosphere, fantastic waitress (Mery) and delicious food (that was v good value)

Always a favorite of mine, in the heart of Covent Garden

Great vibe here and we had the nicest possible waitress called Mery who quite frankly made the night. I bought 2 friends from Switzerland and they were so touched by her professionalism, care and humor

Nice place great service! Thank you Mery!

Private dining for the group downstairs is ok, just a bit small.

03/2025 We celebrated our 15th aniversery. We had been exactly at this place at Tuttons. Many thanks to Roland and his friendly team. He offered us a nice table and did a perfect service. We had Cocktails first and Camembert as starter. The Main courses, Seafood Linguine and Fish and Chips were perfect. All tasted well. The extra portion Sweet Potato Chips were so crunchy. This had been an extraordinary dinner for us and Roland made it happen. Thank you, we will come back, hopefully shorter than 15 years. Petra and Roger

Great busy vice in the heart of Covent Garden’s. As it was busy we requested a table for 4, 2 initially then waited for the rest to come join. Great guy that seated up stated if he could have the table back by 6 as it was only 16h20 so plenty of time. Unfortunately went downhill from her with the older waitress who served the incorrect wine despite her confirmation of Cabernet Sauvignon, once questioned another waitress corrected the issue. 2 more of our party joined, drinks ordered and then decided to order some olives prior to a meal and was met by arrogant rude, condescending attitude. 1st waitress to questioned who told us we Coukd only order snacks, this table is for food only and we should not be seated here. Absolutely appalling customer service, I decided not to accept this an spoke to the manager who was apologetic which at that point we decided this establishment was not worthy of our custom so we go the bill and left Definitely she should be sacked if this establishment would like to retain what they’ve got left, we could not be visiting this place again

Pascal was incredibly friendly and made our experience at Tuttons a very positive one! Will definitely be coming back here next time I’m in the city.. thank you Pascal!! xx

We had a great experience here with exceptional service and food very good. Staff went above and beyond to help a less mobile person in our group. The only criticism was a few cups appeared a little dirty(we wiped them

We had an amazing dinner at Tuttons. We couldn't fault the staff - all very friendly and willing to help. A special shout-out to Sophia, the manager. She was wonderful and really made the experience special. Thanks Sophie for your lovely hospitality. We will definitely be back. The food was delicious and the location is amazing - right in the centre of Covent Garden. Highly recommended... ******

We loved the whole experienced and were made most welcome by Mery. 5 stars all round

Dana was AMAZING and fun to talk to. Attentive, kind, and hard worker. Great lunch!

I complained a month ago re my experience where during my drinks booking, a large rat was roaming on the main restaurant floor. It was an unpleasant experience where we had to leave early. The bill was settled and a service charge was paid. I emailed to complain after for compensation and head nothing back in response. Very dissapointing poor service from such a prominant restaurant.

A colleague and I ate lunch at Tutton’s and loved it! Dana, our server, made some recommendations that were perfect. Would love to come back!

The location is a key and they could benefit from it. I have good experiences with the service and foods. Hopefully, they maintain this level of quality.

Mery was so very lovely, had all the time in the world for us despite the restaurant being very busy

Mery was one of the best waitresses we have had in such a long time. Super kind,friendly, attentive and looked after us the entire time. This meal was for my grandmothers 80th and Mery made sure she was contented the entire meal. Wonderful person, and great atmosphere, thank you Mery. You

We had an amazing moment in this place. The food was delicious, the inside of the restaurant is very nice and Mery was a super fantastic waitress ! Thanks a lot for everything

⭐️⭐️⭐️ | Tuttons, Covent Garden: Great Location, Mixed Experience A prime spot in Covent Garden with the promise of classic British dining and a lively atmosphere. The location? Perfect. The apple juice? Delicious. The service? Let’s just say… it had room for improvement. We arrived with high hopes, but the service was noticeably slow, and our waitress seemed to be having a particularly grumpy day. (We’ve all been there, but a smile wouldn’t go amiss!) The sparkling water took an age to arrive, making us wonder if it had been sourced from a particularly distant spring. That said, the setting is lovely, the menu looked promising, and when the drinks did arrive, they were good. I’d love to say the experience was as sparkling as the water I waited for, but Tuttons could definitely benefit from a little more attentiveness and a touch more warmth from the staff. Would I return? Possibly, but with lowered expectations on speed and service. Hopefully, next time, they’re just having an off day!

Even though the terrace was only half occupied and we were 2 adults and a child (13 years old), we were offered a table for 2 people with a larger sister chair where they should have sat and served the meal. Disrespectful staff.

We had a nice dinner in a coy atmosphere. But the highlight was our waitress - Mery! A fine person, helpful, cheery and very friendly.

DANA was our service angel! Very friendly, supportive and with a good sense of humour.

Nice and delicious food and dessert and very polite staff

O tempo de espera é horrível. Mais de 45 minutos à espera da comida não é aceitável. Eventualmente a cozinha é pequena demais para a procura.

Lovely and relaxed atmosphere Good food - something for all tastes Very friendly service provided by our waitress - Mery!

Waited an hour and a half for food, complained multiple times was told its coming. Clearly have a staffing issue. Food was okay, great location, terrible service.

Very well situated in Covent Garden. It was lovely sitting outside in the sunshine. Thr bill got mixed up but it didn't detract from overall ambience .

Our waitress Dana made this experience a special one! Thank you for making our day beautiful!

Great spot, nice food, Mery the waitress was amazing! Would definitely recommend going back, very busy spot. Great service

Dana was very helpful and professional she was accommodating really friendly the food was great the service was excellent

Dana has been so amazing in providing the best service in tuttons and either the drinks and food didn t disappoint at all. Amazing place where you can eat very savoury food

Great service and cocktails made by bartender Mo. I will definitely be returning, great atmosphere overall!

Loved Dana!! Hope she is well compensated xx

Dana was very good. Kind, knowledgeable and fast!

The food was perfectly fine, and the atmosphere although more empty than you’d like, was still pleasant. The waitress Dana was very sweet and accommodating with a wonderful attitude.

Lovely restaurant. The very same place I took my wife on our first date, 31 years ago. My, does it bring back fond memories Thanks to Dana for taking care of us there.

Miss Marie's attention was excellent, and in our language, something that makes you feel good, congratulations for having staff like that

Aleus our waitress was so nice and helpful, it made our birthday lunch much more special.

Mistake to go as a couple in half term (early ish evening) on a Saturday night …far more very young kids than I expected at 7pm ; vast space looks great- but loud and cavernous, noisy noisy families - I didn’t realise it was so kid friendly- but hey ho , you live and learn. Disappointing slow service from all but one waiter - my main came out and was left on the table as I hadn’t finished my starter - so ironically felt rushed too…I had a beautiful parfait, risotto was over done (too soft and no real flavour - no nuttiness as it should have ) other than the alcohol added that gave it a little taste. It was also stifling hot. Atmosphere was zero , spoilt by noise, so many people- heat, inactivity and poor quality service by most and some mediocre food. Toilets in the basement a maze to find passed raucous bar, night club areas (I realised then why the floor was vibrating and thumping beneath my feet in the upper dining room ) . The floor was very wet and a real hazard as it is tiled (at 830pm it had been well used and was in quite a state ). All in all - won’t be doing that again - any time or any day of the week…I had two course,my husband had three - glass of wine , coffee £101 - really wished we had gone ‘anywhere else ‘ ; and I had such high hopes!

Our waitress Aleks was so lovely, really happy with the service and the food was great too , would recommend to our friends and family

Yikes. We got sort of duped bc we thought this was the Dirty Martini but that was our mistake. We wanted cocktails so we thought we would give it a go.bwe ordered the too coffee martinis and one was so awful I couldn't finish it. It was "pick me up" with a caramel syrup and khalua and vodka, etc. It tasted chemically and just awful. The espresso martini was meh. Also there is a service charge for just an order and dropping our drinks. Bummer. Wish we would have went to the martini bar and sorry we gave this a chance. 50 pounds later for 2 drinks and a sparkling water - wow!! It was a "let me down".

Very friendly staff, the food is good. The salads are a little light and not very filling but they are good.

Very pleasant experience. Nice food and great service.

We were served by a lively lady called Mery. She was super helpful and friendly,making my girls feel so welcome. She made the dining experience excellent with her smiley attitude and service.

Aleks, our server, was excellent. Top job👍, very attentive, very prompt and very friendly😊, thank you for the wonderful experience in such a beautiful place👌

Had a lovely pre-theatre meal which was made all the more enjoyable due to the wonderful service we received form Mery! She was fun, efficient and attentive, was great to be looked after someone with personality!

Dana was so warm and welcoming on a cold day. She sat us in very comfortable seats and made sure we had the best service.

Had breakfast here, then back in the evening for drinks. Nice food, good service. Only negatives: no dark beer or Guinness, and very much london prices. Recommended.

I have dined there several times with a friend and have never been disappointed.

Lovely dining experience and great hospitality! Aleks was a gem and provided all we needed

A nice place with a pleasant vibe, central for Covent Garden. The food was delicious and our waiter Mery looked after us perfectly. Nothing was too much trouble for her and my friend and I were able to relax and enjoy a lovely meal.

Very bad attitude, rude staff, serving wrong and spoiled food. Terrible experience for the overpriced menu.

Posted a review a while back which was a great review and was randomly in the area the other day looking for somewhere too eat when my girlfriend reminded me of how good this place was so off we went again and to our surprise it was just the same even down to the amazing Dana the same member of staff who was there the first time we Dined and treated us like old friends and remembered us! such a perfect end to a cold day in London ! Thanks Dana thanks to everyone else who made our day 👌🏻

Dana And Rachel were absolutely amazing. Blonde manager lady may look unapproachable, but extremely kind and funny once you get to talk to her. Food was also delicious and I thoroughly enjoyed my visit and will be back soon! Thank you Tuttons!

We met for a family meal yesterday. Tuttons is a lively restaurant full of atmosphere. We were served by Mery who looked after us superbly despite how busy it was. We can fully recommend the restaurant as somewhere to meet and eat in London

Very nice place, very good food and service from Dana, the best waitress for a table that speaks so many different languages

Amazing food and great service! The linguini were delicious and Dana was lovely. She gave us an amazing service and made our experience there 10 out of 10.

Really cool place with good food. We had an excellent evening thanks to Alex.

Amazing service very kind , the food was very delicious and nicely placed I would like to mention Alex and her outstanding. service

I had such a wonderful dining experience! 🤩 The chicken burger was absolutely delicious, and every bite was a burst of flavor. Our host, Dana, was incredibly attentive and made us feel so welcome. The atmosphere of the restaurant was perfect, and I can't wait to go back again. Highly recommend this place to everyone! #GreatFood #ExcellentService #Foodie