Tuscano's Pizza in Cheshire West and Chester

Ordered from thier website.they have taken the money from my account.rang then 7 times no answer. Went to the shop and they are not even open!

Didn’t deliver then wouldn’t answer the phone

Orderd a quarter pounder with salad no sauce and got very little salad and medium kebab meat with salad and got no salad . Never again absolutely disgusting. Don’t waste ur money

They used to be amazing so I thought I'd order from them tonight. I work late so this is the only place that are open around where I live. I highly advise to the restaurant, do not advertise your 'closing times' as they are because it is in accurate. Was really looking forward to my order as its usually spot on, very disappointed.

The food is stuck to the box .The calzone I ordered is not even cooked.But at least after i called they sent me another one.

Used to go there often 4/5 years ago went back no buy1 get 1 free on collection just hideously overpriced poor quality pizza !! Safe to say I won't return anytime Ever !!

20 minutes early nice and hot exactly as we ordered lovely food

Quite pricey and made us ill the two times we have ordered

I just want to say a big Thank you to the delivery driver who didn't give up finding me based on a motorhome site! It is in the middle of knowhere. Excellent service from start to finish! I would highly recommend! Thank you x

Worst value takeaway I have ever had.

Absolutely disgusting I had a few drinks, ordered a 12 inch pizza, £17 what the hell are they playing at?!!! Never again and don't bother going.

I ordered just eat food one kebab was missing nobody is answering the phone. went to the restarant at 1 am using the taxi didnt get the missing kebab on site. I do not recommend

The order literally never showed up but they charged us anyway, never answering the phone when we wanted to find out food.

No one should order food from them again as n they take your order and then your money but u don't get your food or a refund 🤔

Had an issue with my food not being delivered, but went in today to enquire about it and it has been resolved. Only thing I’d look at is when a customer calls to say food hasn’t arrived yet they should contact the driver and see if they are nearly there or how long it would take to for the driver to get to the customers place. Apart from that I can’t complain much

Ordered some food at 12:30 and waited until 2am with no sign so rang them. They said they would bring it so waited until 3am. The food never turned up so won't be ordering from there again. At least ring or something and tell me its late or its not coming.

Showing as open on just eat. Don't confirm order won't answer the phone but happy to take your money. They need taking off just eat worst place ever

Avoid like the plague definitely the world and most overpriced takeaway in Ellesmere Port if they mess up your order and you phone up you Get buttoned food fired mess pft🤦‍♂️

Food was nice an guys are funny when serving up

If you wanna get poisoned and ripped off on prices come here

I would love to have given these zero stars! My order arrived late their driver apologised, saying they were very busy. Fair enough, I thought. However, the only thing was hot was the slightly burnt pizza. The rest of my order was cold and inedible. As I ordered through a takeaway service app, I complained using their procedures. I was only requesting part of my money back. Tuscano declined offering me a refund, claiming that their driver was stuck in heavy traffic. Which I thought was odd considering the fact their driver told me they were mad busy and also the short distance, 5 mins away via car. Hmm, which excuse is it? Definitely won't be ordering from these again!

I ordered food from this place which never arrived. I then called, assuming there had been a mix up. Instead, I was told the driver was experienced with the area and had delivered it to a man. I told him he must be wrong, as I am a single woman. He was belligerent, and kept acting like I must be wrong and the driver was right. I tried to suggest they gave it to the wrong address, and still they acted like there was no mistake. Meanwhile, if you look in Just Eat's reviews, you see endless reviews saying they never received their food. I don't know whats up here - whether they have a driver nicking food that they dont care about or the restaurant itself is not sending out food and just hoping your wont send for a refund, either way, they are disgusting human beings. Do not give them your custom - with so many worthy businesses in this harsh economic world, they don't deserve a penny of your custom.

I ordered food from this place which never arrived. I then called, assuming there had been a mix up. Instead, I was told the driver was experienced with the area and had delivered it to a man. I told him he must be wrong, as I am a single woman. He was belligerent, and kept acting like I must be wrong and the driver was right. I tried to suggest they gave it to the wrong address, and still they acted like there was no mistake. Meanwhile, if you look in Just Eat's reviews, you see endless reviews saying they never received their food. I don't know whats up here - whether they have a driver nicking food that they dont care about or the restaurant itself is not sending out food and just hoping your wont send for a refund, either way, they are disgusting human beings. Do not give them your custom - with so many worthy businesses in this harsh economic world, they don't deserve a penny of your custom.

Cannot fault the delivery service but that's the only positive. Food cold , pizza extremely thin. Portion size small. Some items replaced without letting us know to other items. Chips like cardboard. AVOID !

Tonight I ordered 2 special burgers both came plain with cold chips tried ringing with no answer totally disgusted in service this place should be shut down

Food is horrible so are the staff delivery drivers are rude the place needs closing it's a joke

Awful don't bother even if your desperate, fake mozzarella, fake bread, fake tomato sauce, fake promise

Food arrived early yet was cold; went straight in the bin. No doner meat on burger. I specifically requested salad, with no tomatoes on anything: received only tomatoes, no other salad. Chips had clearly been reheated and were tiny in size (despite costing £3 for a 'large' portion). Chicken kebab was scrunched up and thrown into a bag, dripping with excessive amounts of garlic mayo, and wet tomatoes just slapped on top. All around vile experience, and felt the restaurant were actually trying to mock us with the salad. Pretty nasty if you ask me, and when the wife has just finished work at midnight it's the last thing we need. Tried to call the restaurant to rectify, and it just dialled out repeatedly over the course of 15 minutes on two separate phones. I don't know what we have done to offend the person(s) who have prepared our order, but overall the service received indicates the restaurant were insulted simply to have received our order, judging by their lack of response. We'll just stick something in the microwave next time, and await the refund for what was a complete waste of £20. Thank you for nothing, Tuscano.

Order food at 11.35pm order stated for delivery between 12.15 and 12.35 no food shown up and not answering the phones joke of a takeaway

The smallest ‘large’ chicken kebab I have ever had. Absolutely shocking. Brown lettuce! And not even half a piece of tomato or cucumber on the salad! Total rip off and never again!!

Used to like there pizza years ago but went off them a couple years back because the quality was no where near the same. A few months ago I walked into the shop 1 night to order 2 pizzas after work as seen outside they had a offer on collection orders of 2 pizza, but when I asked for my order he said rudely "no offer on tonight" and I asked why he said "because no offer" so sacked it off because of how he spoke to me.... However the other day a young lad put there menu in my door so thought I would give it another go. Mabey they were just busy that night and stressed.. However yesterday I rang the number on my newly given menu and rang 3 times and no answer... rang today 4 times, no answer again. I rang for about 5 minutes and wasn't able to order food... I just really don't understand the point of paying a lad and printing menus to put them in my door just to not answer phone when trying order.... it's a shame as 5+ years this was my go to pizza order but don't even see my self bothering in the future. And i bet this place has seen loss in business over the years and blame it on other factors even though in reality it is them selfs to blame

Went in for chips and cheese an hour before they closed, was told it would be a half hour wait. It was obvious they just wanted to close. If they don't want customers they should just close the door.

Whilst delivery was on time and food cooked extremely well I have only 2 small issues I ordered a calazone (folded donner) with added onions and mushrooms and garlic mayo now the issue with garlic mayo is they put it on top of the alazone instead of inside and also for price of a 12inch smallest restaurant does according to just eat app there wasn't enough filling inside it was flat but other than them 2 little issues food was gorgeous and very hot

Staying at the Days Inn on the motorway we wanted something delivered. Took a risk on this pizza place and we were very pleased. We had chicken, pizzas and coleslaw. Time was excellent; they called as they arrived at the hotel as requested. Very pleased with the quality of chicken and pizzas. I do not plan to stay at the hotel again, but if I was in the area at another hotel I would certainly use this delivery place.

Over-priced and poor quality! #justeat-you have a responsibility to step-in, the reviews say it all!!!.

Ive not got a great deal of money as i have bi polar and dont work as its difficult .tuscanos sorted me out big time £140 for chips large .beautiful people .id never slag this place of its perfect and ill be going bk now always .thanks tuscanos xx

Ordered a home delivery chicken kebab meat chips and salad donner kebab wrap and garlic bread costing £25. Arrived what a total rip off cold chips 5 tiny pieces chicken meat donner wrap to feed a sparrow garlic bread I’m guessing the box it came in would’ve been tastier. What a total waste of money

An absolute joke this place walked in... a English lady with a Pakistani man I asked the male behind the counter if the takeaway is halal...he looked and stalled a for a few seconds and then said some things are!! After me and my partner said if it takes a while to answer its definitely not halal. My partner said we will just order a veggy burger so we did. Sat waiting and the owner said to me why would you want halal when you don't wear a hijab!!!!!!!!!!!!! Talk about rude disrespectful and bang out of order...fuming as any true Muslim knows anyone who reconverts to Islam should be respected hijab or not we live here in 2021 and we should respect any brother or sister not matter what colour or race will never use this place again. Avoid at all cost Hurt and you are Harram........

Worst ever pizza iv had ever! no BBQ sauce on something which has it in the name and would be a great alternative that's effective as a car tire. and the donner meat tastes over seasoned like someone has just not cared the amounts they put on it also don't expect your pizza to be the actual size you intend!

Order last night spend 15£ On calzone paid for extra toppings and you cant taste as they dont like to put the toppings ,only you can feel cheese and tomato base,the driver come without change I paid and never get my change back he promise will come back, Never again will order,Disgusting place

Place has really gone down hill

WILL NEVER ORDER FROM HERE AGAIN!!!!!!! The food was freezing and the lettuce was black on the burger because it was so far gone out of date. They even refused to give me a refund. Disgusting

Absolutely shocking. £43 on 2 pizzas, cheesey potato skins and nuggets. Arrived late and cold. Will not be using this service again.

Okay so we have been going to Tuscano for the last 2 years since moving to the area. Its nice but the price has gone ridiculous and no longer worth it, we can go for a meal out for the same price. For example, one 10 inch pizza, one 12 inch pizza and cheese chips cost £36, forget it! Plus I asked for extra tomato and paid £1.99 and got 3 slices of tomatoe! Such a shame....!!!

The pizza was one of the worst pizza I have ever. Had the place needs closing down I collected the pizza from the shop the worker looked like he had the same top on for the whole week

Came here at around midnight on the 31st of july and ordered 3 chicken kebabs, I new stright away when I picked the bag up something wasint right it was super light in weight. total cost was over 26 pound... my salad consisted of 1 slice of tomarto and 1 slice of cucumber the kebabs where tiny considering they was over 8 pound each and the chicken was dry it was a discrase I felt like going back but I won't be returning, if you read my reviews I never give a 1 star review for a takeaway but I feel this is probley the worst take away I've ever been to and a 1 star review is deserved

Tiny portions, expensive, piss take

We've always had a great service from Tuscanos. Pizza has always been spot on and they have always delivered on time. I would definitely advise not ordering through Just Eat as they charged me £27 for two 10inch pizzas but on Tuscanos website directly it was £17. I contacted both ends but neither could help (obviously). If I were to cancel my order on Just Eat I still would have pay 50 %. My own fault for not checking I understand but its dissapointing that being a regular with Tuscanos and no help was given.

Ordered a pizza was missing 3 ingredients rang up to tell them said they would ring back and didn't won't be ordering again wankera

Order £35 delivery thinking the mix kebab be for would 10.99 and i thou it kebab like when i gone in shop but it was in a tray with a bit of meat snd chips anc salad what wont worth it.we order a pizza and thay forgot bring it and thay forgot kid pop aswell it defeatly wont worth thr price.we even went to shop to get are pizza and never said sorry or helpful.

Ordered on just-eat, called as food was late arriving by 20 minutes, was told to hold the line, I could hear people talking in the background but nobody came back on the line to me! Food finally arrived and it was luke warm and not so great considering the price. WILL NOT BE ORDERING FROM HERE AGAIN!

Pizza lovely shame sometimes it gets under cooked

I’m extremely disappointed in this company. The service they provided is not to money or quality standard. Paid £4 for a piece of chocolate cake. Which came squashed and wouldn’t even be a standard portion for a toddler. Poor! Let’s face it, when anyone orders takeaway we’re indulging and being greedy but that was abysmal. The only greedy thing about it, is the manager/owners pocket! Robbing b**tards!

I ordered BBQ chicken wings, chicken kebab, hawain pizza with extra cheese and a tuna pasta melt! all absolutely excellent! cannot fault the food here is very authentic and fresh!

Place needs a good clean walked in and straight back out.

Finished our lovely night at bongos bingo and fancied a few pizza’s for the family. We understood that this was one of the only places open in Ellesmere Port at 12/1a.m. But £54 is absolutely ridiculous for 3 medium pizza’s and a portion of chips that were average and nothing special. I’d say that dominos (that I already class as expensive) is probably worth the money more.

How rude driver shoved food into my hand and walked off not a word said bad customer service😠😠😠

Cold food, microwaved chewy chips, sent wrong item, waited over an hour, rude on phone when called to complain and he hung up, not recommended at all!!

Late food, cold and tasted microwaved, wrong items so didnt eat, and when called to explain, he refused to issue a refund and hung up. 1 star is too high a review 😠

Absolutely disgusted with this restaurant they shouldn't be cooking full stop. just spent £35 on my order arraived late, inedible ie stone cold and tasted like they just put them in microwave for 15 seconds when spoke to manager he was arrogant and very rude and hung up DO NOT RECOMMEND.

Been using Tuscano for a while for kebabs but changed last year as the salad was always full of red cabbage and white onion and the chicken greasy. Decided to give them another try tonight and OH. MY. GOSH. Wonderful. Salad selection so much better, no red cabbage or white onion in sight! Actually had the option to add cucumber (I’m originally from the south where all kebabs have cucumber so was a shock to the system not to be able to have it) and cheese! Kebabs were amazing, chicken was cooked to perfection, lovely seasoning. Salad was super fresh, lots of iceberg lettuce, fresh tomatoes, cucumber and RED onion (not greasy white onion). Had chips too which were lovely, delivery was early, everything was hot. Finally found somewhere that serves kebabs that taste fresh and full of flavour

A just eat order delivered to my room, a good price and delivered nice and hot. Everything was a tiny bit bland but good enough.

Was delivered order at the correct time. Gentleman at door said was no Carling but gave me Carlsberg as alternative. Fine, but I wish by God I was given a warning. Same price, but please, at least give us a warning. Food quality good, pizza very nice. Overall, will give you a 7 over 10

i ordered here as my normal kebab shop was closed, ordered food waited over an hour in house. told me my order wasting my order, when i finally recieve it there was about 7 chips and some donner meat. very disappointed and took a lot of time, three other people asked for refunds while i was waiting for my food.

Disgusting food, disgusting customer service and very overpriced! Pizza was burnt on arrival and chips were missing...almost impossible to get them to answer the phone and when they finally do they’re not willing to do anything and tell us we live ‘too far away’?? Disgraceful!

Absolutely disgusted with this place...placed an order which was burger and chips and a can of coke for £12.99 shocking price tbh but still ordered and waited 2hours after finishing work for it not to turn up at all tried ringing but was constantly engaged..my sister ordered at the same time at another address and got hers but was completely wrong order and took an hour and 45mins I recommend no one to use this place at all disgrace

Ordered one pizza received something completely different. Was told I could not change this. However the pizza was very nice even though it wasn’t what I ordered.

Tiny farty bit of cake for 4 quid. And the kebab meat was awful. Maybe because it was the end of the night but most of it went in the bin . Well over priced to . Was gonna order sone chicken wings but 7 quid for 7 there avin a laugh. Unimpressed nearly 20 quid for a pile of manky meat. Never again.

great pizza. great price. only woodfire pizza around. woodfire is the only way to cook pizza

I used to go here many times before but slowly this place has got worse, the pizza once was the best in Ellesmere port. This place was one of the only places where they had a wood burning oven. So great potential but they have just dropped the standards over the years. Pizza's are overcooked, too much cheese, relatively expensive for a independent pizzeria. Garlic bread was also overcooked as was the chicken kebabs. The only redeeming quality was the fries.

A great treat with swift service

Went in and ordered a small kebab £3.80 *they charge £5 when I looked at the menu point out the price they got upset and started to say new menu them it was after 12pm price is more them told to leave Would use or recommend to anyone

My kebab came early and was really tasty. Delivery driver was really friendly too. I will definitely be ordering again

Make sure that if you specify that closing times is 02.00 am to pick up your phone at 01.10 am loosing business.

Waited almost 2 & a half hours for order to be delivered. Highly disappointed.

I ordered 5x cans of FOSTERS from them. They delivered 5x cans of Carling instead (delivery driver didn't explain the change). I wrote on the delivery instructions for them to ring my mobile, but they knocked on the door (and woke up my partner). All good fun! I'd ring up and complain but, frankly, I'm already in the doghouse over my drinking and having a second delivery person come out tonight would make that worse!

Took money for a bottle of vodka then to tell us they only have a small one but they will give us some beers aswell. Disgusting since the bottle of vodka is £27. Then i was assaulted by the owner for saying i want my money back.

Used to think this was the best kebab house in the port. Sorry to say its on a slippery slope to bad.Portion sizes are dwindling.A large donner meat with chips and salad about same size as a normal from haruns. The blokes working in there look like they have been getting flogged every day. Seriously need a motivational couple of days off. Judging the way my stomach has been for the last 24 hours the personal and work place hygiene needs to be addressed. Wont be visiting here again.

Worst food in ellesmere port. Staff dirty and arrogant

Put the phone down on me only asked if I could order food

Placed a order received everything cold contacted them and got told i was lying and nothing but abuse. Will never order from them again

Where do I start, I ordered a pizza on just eat and make a mistake when choosing an extra topping. By mistake I selected the one above I wanted. Realising my mistake I tried to call the takeaway at least 20 times continuously but the phone was busy when I finally got through to them the man on the phone was extremely rude after explain to him what happened and told me the pizza was already made and the driver have left now the driver got to me 30 minutes after our phone conversation and I am no more than 5 minute drive from the takeaway arrived it was cold do not order from here!!!!

Used to order from here all the time, really good value in terms of portions, delivery usually slow but great pizzas

Hit and miss really, pizza is their best thing probably.

Ive been ordering from here for years, love pizza best in the port, usually a 45 min or earlier delivery but they have never let me down yet. top marks for top food :)

Mi pareja y yo acabamos de pasar un lejos de aquí y era absolutamente precioso.

It Say open til 1am it's not it's a lie

Best in the port bar non!!! Best pizza great people great delivery! Always hot when it gets to mine wood fired pizza full of flavour any pizza is good pizza at Tuscanos!

Esta es la segunda vez que hemos esperado durante 2 horas por una pizza.

Was absolutely awful. Took 1 hour to arrive from round the corner, cost £40 to feed 5 people and the food was rank and gave me illness and stomach ache.

He estado yendo a este lugar por casi 2 años. La pizza es mi favorito. Sólo me optar por la pizza margherita menos queso. Se debe enfatizar menos queso tan a menudo siguen un montón. La pizza es cocinado en horno con leña como combustible. Esto ofrece la pizza sabor adicional. A diferencia pizza Hut/al dominó este lugar hará que la pizza como quieras. Para mí, tiene que ser finas y suaves y Toscana hace que sea perfecto. Las patatas fritas son muy bien también. kebabs de pollo, otra vez, la solicitud por anticipado para hacer que el pollo, así que no es demasiado cocido. La verdad es que la pizza estaba mucho mejor cuando el bodybuilder hizo que la pizza y un menor colega Iraní que también abandonó.

The food we ordered was not the food that was delivered after repeating the order several times over the phone. When I called to complain the manager was incredibly rude and kept interrupting when I was trying to calmly explain the issue, once everything was explained he then continued to shout down the phone in a very harsh manor askin if I could understand English which I found very rude and unnecessary. After spending over 20 minutes on the phone listening to the manager ranting and raving about how I was wrong and he was right despite me explaining that I was in a room with 3 others who all heard the order and even spoke to the manager explaining what they had heard to which he still continued to shout back I eventually just told him we would not be ordering from there again which he quickly snapped back good don't call us again and then he hung up... Terrible service and the food we received beside the fact it was wrong was also foul... Would highly recommend not ordering from here.

This is short and sweet: If you want great tasting pizza in the area this is the only place to go! Everything tastes fresh and delivery is always quick.

Todos estos aspectos tienen pizza . desde comida para llevar y son los mejores en la ciudad. Un poco consejo conseguir un meun y echar un vistazo a las ofertas especiales y asegúrate de que te mencionamos cuando ordenes

Most disgusting kebab I have ever eaten and was expensive for a small amount