Trawlers Fisheries in Rotherham

Ordered two meals from the senior menu offering either 2 or 3 courses. Placed order for first course which arrived in good time. Meal seemed good value. Went to order our desert and was told we had only paid for one course. On checking, we had only been charged for one course even though there is no option for this on the senior menu. We accepted a misunderstanding was made and requested to pay the extra to add a pudding. We were told this was not possible as the desert order had to be placed at the same time. After reasoning that there is no option to order a one course meal on the menu, we were told that the terms and conditions stated you had to order courses together. On checking the menu, including all the T and C's on the back (we have photographs), Nowhere does it indicate a price for a single course Or, that the 2nd course has to be ordered at the same time. Aware that most restaurants like an opportunity to be made aware of any issues, we asked to speak to the manager and she advised that she was the manager and would not entertain any further discussion. Very disappointing service and a manager with no common sense. Quoting lines from a menu that don't exist. Owner of Rockingham arms must also accept responsibility for not making menu clearer. A sham of a restaurant that can't even serve two scoops of ice cream right.

This little gem is not to be missed. It's a great atmosphere, with young people who are learning their trade in hospitality. Great food overseen by a professional chef and front of house lead by manager John. Always a pleasure and we have never been disappointed. Give it a try, I'm certain you will enjoy the experience.

Pre booked snug for family birthday of 8. Was great. Table service. Promptly served. Food was delicious. 8 different meals delivered together. Staff very pleasant and helpful. Would recommend and will be returning ourselves regularly

Nice pub n managers bit why they advertising for a couple to run it has Humphrey been about

Commented on Facebook page that service was poor and they instantly deleted it and blocked me. Complete joke and unprofessional. NOT the way to treat customer feedback. 4 of us been most Fridays for last year or so and service has been shockingly poor. Last week turned up at 4pm and it was shut. Week before girl behind the bar was on her own, never worked in a bar before, zero training and despite trying her best, couldn’t cope, didn’t even know a jigger had 2 measures poor lass. Extremely poor way to run a pub and deleting constructive criticism even worse. Won’t be going again, rather spend our cash with someone that cares. Do yourself a favour and give it a miss. It will be under new management for the umpteenth time yet again real soon no doubt.