Towneley Garden Centre in Burnley

Let me start by saying the staff were excellent. Now to the meal at the best average the pie crust took some cutting it was a bit on the hard side, the peas were on the cool side and for the chips they looked ok. . Would I rush back, don't think so

Cafe not great, but ok for a coffee, don't recommend the food or service really,

Well organised outdoors. Rather cluttered indoors but good selection

I go here for coffee at least twice a week ,after a dog walk the staff are lovely ,it's clean food is nice ,but there is a long wait

We had to eat inside as it was raining! Which is fine! When ordering I told the girl what we wanted and she said she has run out of t bags and needs to stock up so she will fetch the tea once we have sat down! 15 mins later I had drank my coffee and my wife had to remind them about the tea? Also I got a scone jam and clotted cream which the cream was crumbly ? And not smooth or spreadable, I didn’t say anything as she wasn’t too pleased reminding her about the coffee? I do think £3.30 is a bit-steep for a basic coffee though. Over all it was just ok!

Nice food and surroundings, Large selection of stuff you don't need in the shop.

Nice food and surroundings, Large selection of stuff you don't need in the shop.

Visited garden centre today had coffee and had a look at bedding plants,they a lovely selection when I got to the till to pay the lady on the till said I couldn't buy them because they had no barcode.so we left empty handed won't be going back again

Visited garden centre today had coffee and had a look at bedding plants,they a lovely selection when I got to the till to pay the lady on the till said I couldn't buy them because they had no barcode.so we left empty handed won't be going back again

Unlike the flagship Brigg restaurant, and also Bolton, this restaurant is very, very poor!! Waiting time is ridiculous, and when my sandwich arrived, the bread was curled at the edges. Garden centre is ok, but use the restaurant at your peril!!

Just bought a beautiful Hydrangea Skyfall !!! Fantastic white flowers

I don't usually write reviews, but after reading the poor ones on here and being slightly put off, I felt I needed to write one. I visited today with a friend after a couple of previous visits to the garden centre and was very impressed. The cafe was bustling with a good atmosphere and had a good selection of cakes on display. The staff were advising that for hot food there was a delay, but it was lunchtime, the cafe was busy and by being advised customers could decide if they waited or not. We had to wait a couple of minutes to be served which was fine and as we discussed allergies in the queue the serving staff picked up on this and asked us if we had any specific issues. Our coffees and cakes were ordered with no issues and there were even different milk alternative available. We opted to sit outside and noticed the few remaining tables both inside and outside were very clean and presentable. The whole place is very spacious too, so we didn't feel people were on top of us. Overall a great place that we will return to.

This place is fantastic. The flowers and plants are beautiful and not too pricey. They have made many improvements over the last year and it was already an amazing place. More places to eat and some surprises as well. Very impressed.

The Toilets are tatty and disgusting dirty floor ties and paint work full of dark dirty stains. Not good for a cafe serving food and drink goodness knows what the kitchen is like. Very Unhygienic, they need cleaning up decorating and floor tiles need either replacing or re-grouting where all the dirt is in the grout areas.🤮😟

Lovely garden centre with a large variety of plants, gifts, gardening tools and furniture. We always pop in for a look when we visit townley. Free parking for up to 2hrs so plenty of time for a cup of tea in the cafe

The Cafe - The staff were very pleasant, the afternoon tea My friend had to ask for a clean knife and I had to ask for a clean cup The sandwiches were a little dry they may have been made in the morning and we were eating at 3pm I would have to think twice before I went again

Plenty of stuff to chose from. Definitely worth a vsit

Quick visit to see if my lawnmower could be fixed with ordering of part's, staff member assisted & dealt with my query efficiently & promptly.

Extremely helpful staff member. Well stocked as well.

Great garden centre and good food at the restaurant

Visited today for a family birthday lunch. Nice menu including sandwiches, jacket potatoes and some daily specials. We were told when we ordered that there might be a bit of a delay as 'everyone has come at once'. How strange that they hadn't anticipated that people normally have lunch between 12.30 and 1.30pm? Anyway, a 30 minute delay wasn't a problem, but after waiting 45 minutes we were all getting hungry. After enquiring where our food was it did eventually arrive, and was nice enough but really the place could be much better managed. It took 2.5 hours to get lunch and the carparking only allows you 2.5 hours so we were lucky to get out in time.

Ordered a saussage barm...25 mins later it diddnt arrive... there was a party of people on a table at the far end and it seemed they had priority....couldnt they have cooked a couple of ssussages in that amount of time ?? Anyway i ended up asking for a refund... there was four of us at our table who had drinks and cakes just before i got therd... we WERE regular custermers but WONT be anymore... 25 mins and when i asked for a refund it still wasnt on its way.. Crap service...

This review is for the café at this place. 3 people visiting on a Sunday. Cafe not overly busy. The service was chaotic. Lots of staff but very poor organisation. 3 main course and 2 drinks were £44 Food took 40 minutes to arrive and overall was pretty good but the experience of the wait spoiled it for us.

Lovely place but food is overpriced

This review is for the café at this place. 3 people visiting on a Sunday. Cafe not overly busy. The service was chaotic. Lots of staff but very poor organisation. 3 main course and 2 drinks were £44 Food took 40 minutes to arrive and overall was pretty good but the experience of the wait spoiled it for us.

A nice and easy place to go and look around staff are very helpful

Cafe - doesn't deserve 1 star. Toasted ham & cheese ciabatta tasted liked it had been microwaved. One slice of wafer thin ham, virtually no cheese. Cheese & chutney wrap not much better. Absolutely awful.

Great cafe with a good selection on the menu. The breakfast was really nice with a lot on the plate for the price. Only found it by accident on Google maps. I'd definitely go back and highly recommend it for a lite bite or a meal whilst shopping for garden equipment or plants

Great selection of plants and all gardening things from outdoor furniture to pots of all sizes and makes. They also offer Regatta outfits and gardening tools. It is also a fantastic place just to walk on and relax between greenery. You can also bring your kids, parents or friends for lunch or cake as there's an onsite cafe. What's most important is that it's a pushchair/ wheelchair friendly and they welcome our fury friends too! Very friendly atmosphere and great associates working there too.

What an amazing garden centre, so many different trees and plants to see and buy.

Great place for a visit. Family friendly. Cycling is great. Also garden centre with cafe. Love the visit to the museum too.

Spent 30 minutes in queue and when ordered decaf coffees was served out of Nescafé jar and charged £7.00 ~ coffees have never seen a flat white or latte … absolutely disgusting!

I haven't been for ages, got lots of plants in the sale or reduced at 10p each 9cm pot and reduced to two pounds...bargain. didn't even get around the whole place theres so much to look at, friendly and inviting place, clean, tidy and lots to see, amazing place to visit!

Called in today at 3.20 pm, the biggest majority of chairs were placed on the tables and the staff wera cleaning up. What sort of cafe closes before the rest of the premises, the sign on the entrance states 5.00pm close, but nothing regarding the cafes closing time.

Good selection, fair prices, and nice staff, but really bad access to tills and car park if you have a heavy or awkward load.

Fabulous plants 🪴 really good value for money. I was shocked and pkeased how much cheaper they are than other garden centres. Been back twice since

Good quality plants at a very reasonable price. They have a wide range of annuals, perennials and shrubs. Cafe was closing so we didn't get to try it. The garden centre is situated in a park with several nice walks but take care not to go over the 2.5 hour maximum stay and note the car park closes when the garden centre does.

Went this morning ,food was overcooked , sausage on breakfast so hard couldn't get a knife through it, eggs Benedict was very disappointing...eggs were very well done , all in all it was a very poor offering at a quite expensive cost .

Got everything I needed for my garden plants lights and a good cup of t

love it here great service as always, bargin plants friendly staff good stock nice location cafe and toilets with outdoor seating much more than a garden centre 👌👍

Lots of outdoor and indoor plants. Fantastic cafe. Plenty of inspiration here.

Just eaten at the restaurant and it was the worst meal we have ever had the fish and chips were hard and un eatable, I should have complained at the time but it was very busy. People were waiting absalutly ages to get served. Sadly, I will not be using the restaurant again, and you really need to pay more attention to the way you are running it because I'm sorry to say this but I was very annoyed with the service.

Love this place, easy to get round great prices and staff brilliant. Only criticism is there isn't a lot of blue badge parking. But plenty of nearby parking that is not too far from entrance.

Lovely place to eat. Plants rather expensive

Well stocked of all range of plants. Bedding / hanging plants. Fruit trees. Bushes. We were spoilt for choice on the range of hanging baskets linners. Loads of choice and good deals on all types of soil / compost, Reasonably priced as well. Always get wat we need.

Slow cafe service limited selection of cakes. Better choice of plants at close by Sprigfield nurseries. Won't be back

Waited 40 mins with a hungry 2 year old to be met with hard, chewy sausages and hard fried eggs. The jacket potato was hard and chewy, peas and beans had a strange flavour and there was no cheese in a ham and cheese ciabatta. All the meals arrived luke warm- probably had been left waiting for someone to bring them. All in all there was nothing decent about any of the food.

Lots and lots plants to see You need to have extra free time to manage to see everything in this place

Good food and spent too much money on plants but that was their victory and my downfall 🤣

I bought a plant for my elder sisters birthday i was impressed by the quality and the price.There is also a very good cafe on sight.

Went to cafe during Easter hols with my granddaughter. Food seemed to have been cooked previously and then cooked again to serve. Chips and onion rings awful. We both didn't eat most of it. Salad and coleslaw ok. Shame as usually very nice.

Best place for a coffee, lovely staff, and clean environment. Not bad value for money, just beat to order food before 16:00

A garden center that is pet friendly, thank you xx

Good luck trying to get the trolley round the building never mind to your car. Good selection of plants and flowers but for the price you pay you really would expect better facilities in terms of trolleys not rolling or being available, baskets being more of a size for a corner shop, and the car park is a joke. Made the whole experience stressful when we came here specifically to make it an easy experience.

Very long wait for food which was terrible when it arrived. Avoid the prawn sandwich, totally tasteless. The spaghetti bolagnese and soup also appeared to be tinned.

Garden centre with a huge choice of plants and gardening equipment. You will find everything you could possibly need for your garden. Unfortunately this place is expensive, same or similar items can be bought elsewhere in the town at lower prices. Also has a cafe if you fancy a snack or hot beverage.

No wi-fi in cafe. That's a bit backward in this day and age.

Great garden centre with reasonable prices and a good selection of plants, seeds, compost, furniture etc. Also gifts, jigsaws etc and a lovely cafe with indoor and outdoor seating. Highly recommended.

I love it here, Plenty of choice of plants and garden material's. I enjoy the pet section is great

As usual there was no cream for the cream scones. I used to go to townley garden centre quite often, but can't remember the last time they had any cream for the scones.

Great place. Never realised it had so much to offer

This garden centre has a variety of all sorts available for purchase. While we were there we also had breakfast in the café which was lovely.

Great range of plants and garden accessories. Also there's a cafe serving good food n drinks

The café needs more staff. Warned of a 30 minute wait for food and took about 45 mins. My wives food was burnt (such a crispy burger it wasn't all edible)

Haven't been here since before COVID hit. Was impressed. The cafe was excellent and now has both outside seating and indoor seating which allows dogs. Staff helpful and friendly,food excellent and not too expensive. The garden centre itself has a good selection of plants,which look well looked after, and other things and I will definitely be visiting again

A very nice place, and,an area of the café, dog friendly.

Good place ,with lots of different options for the garden

Usual stopping off place for a cuppa. Had a lovely scone and pot of tea.

Staff very helpful,had some lunch it was ok ,found price's very reasonable, will definitely be going back in the future,thank you

Visited for the Christmas shop. Very impressed great selection of items and reasonably priced

Just called in for a coffee very nice cafe some very nice reindeer a pleasant place. 👍

Little disappointing this year..some pretty baubles but not as much on offer as on previous years.

It's a garden centre so you expect the prices to be high. The centre itself is fine. The Christmas stuff is always worth a visit. The cafe/restaurant is basically microwave food at restaurant prices and the management were rude to the staff which is never good, so I'd avoid eating there again, but otherwise it's fine

Shame no santa anymore but the Christmas shop is beautiful

Not a huge choice in xmas decs. Generally most of the stuff is very much over priced and looks cheap and nasty

Lots of plants, garden furniture and nice gifts. Lovely Christmas shop. Has a cafe with lots of seating options, indoor and out. Well worth a visit.

Great garden centre. Lovely Christmas decorations. We had food in the restaurant and it was very good.

Like many garden centres, Towneley has diversified with lots of homewares, gifts and also a cafe. Thankfully they still have wonderful plants which are really good quality. Easy to park with ample spaces on site and will worth a visit

The garden centre is somewhere myself aNd family use a lot.a fantastic place to go with elderly and disabled, always 1st choice when its raining. The gaRden centre staff are so helpful and lovely. Cafe has a good selection and has somewhere for you to sit with dogs. The only drawback i can say is that sometimes the staff can be rude, all chitter chattering in kitchen whilst serving and sometimes tables arent cleared. An odd ones attitude leaves a lot to be desired but otherwise great. X

Cafe experience well below acceptable standard. The cafe was clean and presentable, ordering process smooth. However, the cooked breakfast was terrible, the hash brown was burnt and sausages were obviously reheated, impossible to get my fork into, so hard. Sent this back, returned 5 mins later with new microwaved sausage, yuk! Rest of the food was the same as sent back- now had cold mushrooms, a warm egg, and just warm beans, hard bacon. The slice of toast was okay. For £10.50 incl of tea it was the worst breakfast I’ve had in awhile., certainly not value for money. Can’t blame the waiting on staff who tried to get things rectified, but can’t recommend. Disappointing as food on previous visits has been okay.

Visited today after looking round Towneley Hall. I found a table with our two children & my husband joined the queue. He was in the queue around 20mins, very slow service, only one person serving & making hot drinks. Eventually he got to the front to be told there was then a 40min wait for food. The children had already waited 20mins, this would be an hour they would need to wait if not longer, any drinks would also be cold or drunk before food arrived. We walked out & went elsewhere. Very poor customer service, surely you should tell customers about the wait as they join the queue, not after they have already waited 20mins. Will not be returning.

Poor ! Didn't really see anything, Christmasy! Far too many gift stuff! Rude staff. 3 of them were too busy talking about where Halloween sweets could be bought and didn't have the decency to even speak to me when I was paying ! Too wrapped up in their personal talk and being paid to chit chat whilst ignoring paying customers!

Got everything I needed at a good price

Restaurant was comfy and food tasted great

This is a very good garden centre quite big with a very good cafe the food was hot and there was enough to fill you with out being two much coffee, tea and plenty of choice of other drinks. We enjoyed our short visit and will be going again. Only two and half hours parking so felt a bit rushed to get around everything especially when mum can be a bit unsteady on her feet and really likes to look at everything.

A great place for a walk, play on the park, feed the ducks... You can walk a bit further on to the nature reserve, or spot herons in the river. A nice spot to spend a few hours in.

Disappointing and dated. It looks tired. I was expecting more, unlikely to return.

Food lovely fresh and hot.. quite a bit of a wait. But thourally annoyed it once it arrived. Didn't have our 1st choice. . It was a nice area to sit in with dog which was nice. And they were friendly..i would definitely go back again . But be ready to wait as like I said the food was lovely especially there chips

Beautiful place. Didn't go in the hall because there is now a charge

Food was terrible, especially considering the price...small portions,missing items... definitely avoid.

Visited on a Sunday afternoon for lunch. Delicious jacket potato in the café and a lovely garden centre to have a look around in. Busy cafe but we didn’t mind waiting and it was definitely worth it.

This garden centre is now part of a nationwide chain. It was much more of a retail outlet than a plant nursery and sadly lacking in plants. The toilets were in a disgraceful state. So we decided to give the café a miss. Tip: If you are interested in plants, go to Springwood nursery, which is less than five minutes away by car.

Food and service very good. The only down side is parking being limited to two and a half hours. Looking round the garden centre then having lunch then browsing the shop (also queueing at the checkout feeling harassed about the parking time is definitely an issue.

This is based on our visit on Thursday 23rd Feb 2023. We arrived about 12.30 which was just in time cause a few minutes later and there was a long queue. Ordered soup and sandwich and bacon and Brie chiabatta.. plus tea and coffee . They arrived quite quickly I have to say and whilst the portion of soup was a cup full (with some down the side) it was hot and tasted good . The cheese sandwich I had was ok and the bread was fresh . Can’t comment on the Brie and bacon but it looked ok with salad . I personally think both items were slightly overpriced but I suppose these days that’s to be expected to cover costs etc. The table we sat at had been cleared but I don’t know if it had been wiped .. the surrounding area was littered with food debris .. crumbs etc .. including my seat . The lady taking orders (alone) was very pleasant but she looked like she was working through her break because she was drinking her juice or whatever it was while serving which isn’t very good . Her colleague who was serving the tables and clearing was rather fed up looking and un smiling all the while .. she looked very tired . I used to work in a small cafe (Boots) and we weren’t allowed to eat or drink while in view of customers and always told to be pleasant. And we had to keep the customer areas clean of food debris as much as possible. In my opinion the cafe appeared to be understaffed for a lunchtime.. there only seemed to be two people serving/clearing.. don’t know how many there were in the kitchen . The toilet I use was a male/female toilet which was a bit smelly possibly due to there being a urinal . Someone later told us that there was another toilet which looked like it needed cleaning . Because we paid just shy of £20 for this experience we would think twice about visiting again. We have been to another British Garden Centres cafe in Yorkshire which was much better and cleaner .. so I don’t know if they are operated as a franchise or what.

I have read the last handful of reviews for the Garden Centre Cafe and fully agree with that has been said. And it's disappointing it hasn't changed since they were posted. Visited the Garden Centre to have a spot of lunch before having a browse. Entered the cafe and it was extremely busy. I found a table for two which needed wiping down and my husband decided to queue. There was a long queue and he must have been 15 minutes with one girl serving on. I saw two girls in the meantime come and clear tables which began to empty of people and thought they might give them a wipe. They didn't. They cleared the tables but had no cloth and spray with them. Once my husband arrived back, I saw a spray hanging on a cupboard on the back wall so I picked it up and used it. I used a napkin to wipe it down. I thought perhaps one of the girls might have offered, seeing as she passed me to go for a spray herself. My husband wasn't told of a wait time but assumed it wouldn't be quick. I was right - it was 35 mins and still no food. We had to ask one of the girls if she could check how much long we had to wait for food and if it was on its way. Others around us had gotten there food already who were in front and behind my husband in the queue. She reported back to us that it would be 5 min. The soup and ciabatta we ordered arrived. Soup seemed fine (small ish potion for a soup which was close to £6) and my ham and cheese ciabatta was £7.99 Inc salad (they had no chicken left at the time we ordered). It was tepid (not very warm) but decided to eat it anyway as we had waited long enough. We were sat there for just over an hour (Inc the waiting time for food) and I did not see a table wiped, only empties cleared away. And the floor was dirty with the odd napkin. Overpriced, average food, slow service and cleanliness could be better. We then left to go and find a plant pot. Chose one and returned to the tills by the exit, only to find no barcode. We were expected to go and get another pot which was to the other side of the centre before we could buy it. .. I then was concerned with the 2.5hour parking time which had been highlighted on signs everywhere as I think we close to the maximum time. So I left to go and drive away to come back for my husband in an estimated 5 mins time. Husband had to queue again with a pot - wasnt asked to come to the front again or had someone go and get one for him. Overall, there are nicer, cheaper places to eat in Burnley. Make sure you have lunch before you take a visit. As for the Garden Centre, not the most relaxing visit ever due to us being conscious of getting a fine for overstaying on the car park. Don't think we will make a return visit anytime soon. Would recommend Springwood Garden Centre up the road - support a business there that cares.

Food came just OK after a long wait. Had to reach round cafe counter to pick up tray with drinks. Toilets appalling for such a large garden centre. Male urinal in the same toilet as used by both men and women and smelly. The disabled toilet was surrounded by wet toilet paper and plastic nappy wrappers on the floor. Cafe staff using same toilets and entering in apron. Not good! Today is Monday last entry for cleaning on the rota for the loo was the previous thursday.

Lovely place , but we felt like we had to rush . The girls were cleaning g around & putting chairs on top of tables . Who does that ? Such a shame ! Maybe put the chair seat on the tables not the actual dirty legs ???

Always loved coming to this cafe in the past, but the last few visits have seen long wait times queuing for drinks and to order food as there is always just 1 person doing the drinks and taking orders. Then a long wait for the food to come, the staff are always running around rushed off there feet, they obviously need to hire more staff

This is purely about the cafe today, I've been to the garden centre many times and it is if fine. Got met with a very indifferent member of staff at the counter, wasn't listening to me, and when my order came it had melted cheese all over it which I had specially asked to be left off. I handed the food back and was greeted with a deep sigh from a different staff member, who said they would bring another. My coffee arrived with a dirty saucer, on a dirty tray, and the coffee itself was awful. The food came and was rubbish; like warm, uncooked mushrooms, bland, and for £10 for an omelette and a coffee i felt ripped off.

Just love this place.. Great value on plants.. lots of choice.. staff very informative.. good coffee shop too..