Bertram's in Burnley

My wife and I have been before - it was an excellent service then with Dino. Went again 5th May 24 - appalling service. Completely ignored with slow service despite staff around mainly talking on the side of the restaurant. Did not order dessert and cocktails (I had already asked one of the waiters to come over later for more cocktails). I said to the head waiter that the service was appalling and he just smiled and looked at me. Kind of summed up the evening for us.

Food was average at best and 7.20 for a shandy! Not much choice on the menu if you go as a large group as you can only order off the party menu, the al a carte is only for small groups. If I'm paying these prices then I should be able to order what I like on any menu,especially if you order and pay a week in advance!

Lovely place, went for my friends 40th. I recommend the duck it's amazing x

Food was probably more pub standard than fine dining. The stroganoff sauce was quite weak, and the rice was slightly undercooked. Service wasn't too bad but we wasn't offered another drink until we caught their attention to ask. Overall, it was alright but not in a rush to go back.

The reception was very slow .not many in but a few from the spa .took ages to be seated as a couple didn't know were or how to book in . The young girl did look after us was great .food top notch .plenty of staff doing nothings at times .needs improvement . If your charging top priced food the reception need improvement

The food was excellent. The lamb shank was to die for...

Delicious food and cocktails. Friendly and helpful staff. The only thing I can say that is slightly negative is that the cocktails were very pricey !

What is there to say it has to be experienced to appreciate the quality

Absolutely amazing experience in this restaurant. Called to make a reservation and was immediately asked about any dietary requirements which were catered to from start to finish. Atmosphere was calm and inviting even considering it was a Friday night. Couldn't fault the service and the food was to die for. Highly recommend.

Food very good upstairs and good atmosphere but was slightly odd dining with people using spa facilities who were also dining in Bath robes.

New place to visit. Neat and tidy.

I visited Bertram's as I was attending The Woodland Spa. The food was lovely. My cocktail was tasty. One thing I would suggest required improvement, was the time it took to receive your orders. We asked to find out what was happening with our mains, and also drinks. Overall it was a lovely visit, and I would definitely return.

After a visit to the spa we chose to eat here instead of the restaurant in the hotel. We were not disappointed. What a lovely comfortable setting overlooking the spa. Friendly efficient staff. The food was amazing various choices depending on your spa package and you could choose to pay a supplement if the food wasn’t included in that package. Beautiful starters - our group opted for the gyoza the bang bang prawns and the duck pancakes - all of which were delicious. We then went for the duck and the lamb shank mains - stunning food. Wine was recommended with the mains and it didn’t disappoint. Our deserts finished us off !!! Beautifully presented and tasty cocktails. Perfect evening for my birthday with lovely friends - thank you 😊

5 🌟 +++ fillet steak 🥩 amazing melted in your mouth. Service Bob on, very attentive. Absolutely wonderful

Me and my partner came here for our birthdays. The food was amazing, so flavourful and I can’t believe how much duck I got for a starter! Not only was the food amazing but the staff were all super friendly and welcoming. Would definitely come here again

Food and service excellent. If I had to complain about anything it would be that the restaurant itself was a little bit chilly!

Had a lovely 3 course meal. Great setting overlooking the spa in adults only restaurant. Started off with scallops and prawns in champagne sauce. Canon of lamb for main course and finished with a flambé baked Alaska. The waiter was very friendly Delandre as was the manger Dino. Definitely on the bucket list to revisit with a stay in the hotel Crow Wood and a visit to the fabulous spa.

The experience of eating here does not reflect the cost. Firstly, the entire restaurant is full of people in swimming costumes with flip flops and dressing gowns because they've come from the spa which, if I'd known this was a thing, I wouldn't have visited. Secondly, the staff are incredibly inattentive, 2 separate people offered to get us water for the table and didn't. In the end we had to go up to the counter to ask for some for a third time before we actually got it. The prices on the menu don't include VAT so you pay over £10 for a mocktail and the food was very average. The bill came to £97 in total for 3 people for starters, main and drinks. Definitely not worth it and I won't be coming again.

Food was excellent as always! Service was very hit and miss though, 3 different members of staff came over to ask if we’d ordered which we had, nobody seemed to know what was going on really, other then that most of the staff was friendly and it was a good atmosphere!

Visited this restaurant and had some concerns about the hygiene standards I saw. Unfortunately, our waitress seemed quite unwell, displaying symptoms like a runny nose and a persistent cough. I completely understand that people can get sick, but it's essential for the restaurant to prioritise the health and safety of both their staff and customers. Serving food while visibly ill can potentially expose diners to health risks (especially with at risk family members). This experience left me genuinely concerned about the overall cleanliness in the restaurant. If that's front of house, what's the kitchen like? I hope the management takes this feedback seriously. Quite disgusting considering the price you pay just to get seated. Expected better than chippy standards.

Lovely food & atmosphere but wine is way overpriced. It's ridiculous when the cost of the drinks I had was more expensive than my food!

Went for afternoon tea for a treat off my friends for my birthday . The food was ok , but the service was terrible .

Exceptional quality and service. Extensive drinks and food menus. Food quality fantastic. A little bit pricey but well worth it for special occasions.

Over priced food gone down hill burger deal is not really a deal, drinks way expensive , charge you best part of £4 for a slice of cheese wont be going back can make better at home

Went here on Saturday night with two friends it was their birthdays so a special meal ! On sitting down one of the chairs was very sticky had to be swapped , our light wasn’t working it was dark also very cold as the air conditioning was blowing right on us ! Eventually got a light that worked ! The food was good that was the best part . We paid our bill and went to the lift and in front of other people a man came up to us telling us we had not paid our bill embarrassing to say the least have never had this happen before ! We told him he better check because we had paid ! A disappointing night felt let down it was supposed to be a special night out .

Visited for lunch. The food was excellent and the staff really pleasant. However, service was slow and clearly there weren’t enough serving staff working at what appeared to be a really busy time so there were lengthy delays clearing plates and bringing drinks. More staff would have resulted in 5 stars.

We visited on Sunday and chose from the specials menu. Two delightful and flavoursome starters-cauliflower pakora and kitsu prawns.Mains were the salmon and trio of game-we shared a chocolate dessert. A perfecctly balanced meal due in part to our choices from the menu but mainly the creativity of the chef. Excellent service from Dean and Gerson

We went last night 02/09 - arrived 10 minutes earlier than booked and was seated straight away. Immediately the waiters greeting us and explaining the menus and recommending dishes and wine. The food as always was brilliant and the views from our table made it even better. 10/10 for me.

Great food and a great choice of menu, main menu and AA rosette menu plus a specials menu, spoilt for choice , just love all the choice you can have, wish others places would do the same, everything we have had as been lovely, cannot fault it, had duck with pancakes and salmon of the specials, my Husband had asparagus with parmesan crisp and duck egg, he had fillet steak for main with pepper sauce and seasoned fries, all the food was excellent, carn't wait to go back

The wife and I really liked this place although it is a strange mix of informal, casual v smart and expensive. Access is via a very slow lift up to the first floor. The view from the windows overlook the outdoor spa which is a bit distracting. Also it's the only access and exit for those using the spa, they have to walk through the middle of the dining room but it's not an issue for most tables. This means the lift can be very be busy. These issues aside, the food and service was excellent, perhaps a bit slow when busy, but definitely worth waiting for. Quite expensive but they do have some reasonable midweek offers.

Got to be one of the best restaurants in the area. Food is always well presented and cooked to perfection along with fantastic service, in a great setting.

Wonderful food with great staff … I would recommend a visit, made our celebration special by bringing out a cake with a sparkler.

Hats off to the staff here, they really are great at their jobs, service was exceptional.

Excellent food, Burger Night, delicious- can't wait to go again!

The food was ok for the price but better burgers can be had from a food truck. The lighting was terrible as halfway through dinner the blinds rolled up, while fancy, it made it impossible to see anyone with their back towards the window at my table. The service was great but let down overall by the mediocre food and poor lighting.

Amazing service, brilliant food. Thoroughly enjoyed our visit. Staff were friendly, polite and attentive. Food was absolutely spot on, the black garlic chicken was amazing. Sadly, in a totally isolated incident one drunken neanderthal was creating a scene in the restaurant, though the management handled it incredibly well and he was clearly encouraged to leave once eaten. Will absolutely be visiting again. Would recommend.

Lovely spot for an afternoon tea overlooking the spa. The selection of savoury was perfect with a soup and shepherds pie alongside the sandwiches and cakes. Staff are so friendly and professional.

I love Mr Brown's project at Crow Wood and have had lovely meals across at Wilfred's but the decent food we had at Bertrams recently was spoilt by the lousy service. The restaurant was 1/4 full and there seemed to be plenty of staff around but they all took forever to do anything. We stood for 3-4 minutes by the entrance wondering if someone might bother to seat us (no apology when eventually attended to) ; a few minutes after getting sat down by the bored maitre d we got some menus (no apology) , 10 minutes later a 3rd staff member took our drinks order; 10 minutes later a 4th person brought some drinks over ... is anyone getting the picture ...? Similar story with the mains, the dessert, the coffee, the bill ... there must have been one member of staff for every 3-4 diners (ie not rushed off their feet) but it was all a bit too much like hard work. Come on Mr Brown, the food and the venue are fine but someone needs the proverbial rocket up the derriere ... not rushing back ...

Been Visiting Bertrams For Years & Never had a bad meal experience , Dino & His Team Do A Fantastic Job & A Special Mention To Dean The Head Barman for who nothing was too much trouble , keep up the good work guys!

Fantastic food and romantic atmosphere.

Went to hen do in private function room above bertrams and it was excellent

Maybe I should have been aware that this restaurant was attached to a spa. Came to celebrate a friends belated birthday and I was so surprised to find that 90% of the guests were dressed in white robes, even some just in bathing costumes and even bikinis! For the ridiculously high price we paid for the food, which was fairly average, my friends pasta was very dry, I would not like to repeat the experience. Eating my food while having a view of people sat in jacussis and walking round in swimwear was not enjoyable. The restaurant was hot, yes it was a warm day but it would have been nice to have fresh air. I found the place trying to be just too posh, the food was average, our drinks took an age to arrive and then a no cash payment policy just topped it off. Much nicer ‘gastro’ pubs in the area for a lovely lunch.

Food was ok but a bit overpriced, £18 for a burger was one I could remember

Best Restaurant in Lancashire. If you want to know what a food is supposed to taste like, try it here. --- Update July 2023 Regularly enjoy the seasonal rosette menu and tried nearly everything the restaurant has to offer. It is still the reference for the best that food can be. However they did recently change the baked alaska which has been their staple dessert for the last decade. It was soft lemon zest ice-cream that was to die for and the flagship item of the menu offerings. It has been replaced with an icy acrid chocolate sponge with a burning liquor which pales in comparison.

Fabulous! A wonderful evening, the best food, wine and service. The Bang Bang chicken recommended by Dean was amazing!!! Always the best, thank you so much to Dean, Ellie and team. A great way to start the weekend! Thank you as always!

Bertram's, an esteemed culinary destination, impresses with exceptional service, tantalizing cuisine, an exquisite beverage selection, and a thoughtfully crafted menu that caters to discerning palates. Upon entering Bertram's, guests are welcomed to a refined and welcoming atmosphere. The staff, adorned in elegant attire, exude professionalism and passion for impeccable service. Their attention to detail enhances every aspect of the meal, surpassing expectations. In particular, I thank Delandre for his hospitality. Bertram's culinary delights are a testament to imagination and expertise. Meticulously balanced flavours and artistic presentation grace each dish. From succulent meats to fresh seafood and innovative vegetarian creations, the diverse menu appeals to every palate, leaving a lasting impression. Bertram's menu caters to diverse dietary preferences, accommodating restrictions and offering innovative creations. The inclusive approach ensures a personalized dining experience. Complementing the culinary prowess is the exceptional beverage selection. The thoughtfully curated wine list offers celebrated vintages and hidden gems, ensuring perfect pairings. An extensive menu of imaginative cocktails can also be enjoyed with personal recommendations from the head bartender Dean. Whether you are a local, staying in the adjoining Crow Wood Hotel or visiting the Woodland Spa, I wholeheartedly encourage you to make a reservation at Bertram’s.

Bertram's, an esteemed culinary destination, impresses with exceptional service, tantalizing cuisine, an exquisite beverage selection, and a thoughtfully crafted menu that caters to discerning palates. Upon entering Bertram's, guests are welcomed to a refined and welcoming atmosphere. The staff, adorned in elegant attire, exude professionalism and passion for impeccable service. Their attention to detail enhances every aspect of the meal, surpassing expectations. In particular, I thank Delandre for his hospitality. Bertram's culinary delights are a testament to imagination and expertise. Meticulously balanced flavours and artistic presentation grace each dish. From succulent meats to fresh seafood and innovative vegetarian creations, the diverse menu appeals to every palate, leaving a lasting impression. Bertram's menu caters to diverse dietary preferences, accommodating restrictions and offering innovative creations. The inclusive approach ensures a personalized dining experience. Complementing the culinary prowess is the exceptional beverage selection. The thoughtfully curated wine list offers celebrated vintages and hidden gems, ensuring perfect pairings. An extensive menu of imaginative cocktails can also be enjoyed with personal recommendations from the head bartender Dean. Whether you are a local, staying in the adjoining Crow Wood Hotel or visiting the Woodland Spa, I wholeheartedly encourage you to make a reservation at Bertram’s.

241 deal on burgers on a Tuesday. It's a nice burger but if you order cheese it's like £3 for a slice of cheddar. very expensive on sof drinks £18 for 4 pints of coke. , just let that sink in .......... and by the time you finish it dont feel like a deal.

Went with a friend, nice place to visit and have something to eat

Class place, food was amazing!!! Expensive but worth it. Staff are lovely, the atmosphere was really laid back and the venue is really nice.

Awesome experience. The Services provided are excellent. Thanks to GP for the extraordinary wine and main course .I would definitely visit the venue in upcoming future and would highly recommend for others to give it a try for parties as well as get togethers.

Lovely catch up with friends & family, great atmosphere and service, food excellent.

Really honestly the best food in the area. Very much worth the higher price point. They clearly have a seriously decent chef!

I come to crowood most days. Im a member and love how the staff are and how warm and welcoming everyone is. The food is always amazing. Tonight, I tried the bang bang chicken recommended by a Gaz who actually came up with the dish...

Wonderful and caring service from the best restaurant manager, Dino and his team. Always consistent and never disappoint

Beautiful resort style restaurant! Great food, excellent service, fantastic experience!

Great food, good service, nice location, a little on the expensive side for my wallet, but we'll worth it for a treat.

Lovely hotel restaurant .. but the choice is a little limited... a little expensive, too ... great attentive staff ...

I was looking for something elegant with a bit of character, whereby the the occasion of the meal met the quality of the food. The food was really good, it definitely competed with some of Manchester’s finest establishments. The staff were excellent, they were attentive,...

what a fantastic evening, right from the moment we booked in to the moment we left the following day we were made very welcome , we had a meal reservation which we booked a few weeks in advance that went without a hitch,the food and...

We had a lovely evening, the staff were so friendly and couldn't do enough for us, they even ordered our taxi home and made sure we got home safely. The food was absolutely delicious as were the cocktails. Can't wait to visit again.

My friend and I returned after a wonderful visit to Bertrams and stay over at The Crow wood hotel late January. This visit again did not disappoint. The staff, service, food and atmosphere are excellent and we cannot wait to come again soon.

Always fabulous service, fabulous food and a relaxed atmosphere... Highly recommended. The staff are attentive and professional.

Lovely spot for a meal, great views. Had dinner two nights running as staying at Crow Wood Hotel and was part of a package. The staff are lovely, friendly and very helpful. Both nights we had very nice meals, and I had a lovely surprise...

Overall the food was excellent, however the service was below par. Firstly, of 4 starters, one was missed - an apology was offered however advised at least a 15-20 minute wait. We opted not to take this as the rest would be could etc. Main...

I had the sea bass for dinner. Lacked seasoning. The starter and dessert were good, not exceptional. The presentation was good. The food did nor live up to my expectations based on the restaurants internet home page. The amenities are nice. Panoramic windows give a...

Celebrated a retirement recently, large group of us... Bertrams fulfilled all of our expectations. The staff were simply fantastic & deserve a mention attention to detail was 2nd to non thankyou

Excellent service from start to finish Lovely atmosphere , and beautifully cooked meal.

The food was amazing the staff were fantastic an very knowledgeable especially the young girl at front of house who was very helpful it was very refreshing to see we felt very welcome we will 100 percent be visiting again

Booked a meal with 3 friends and paid the £10 deposit each. Unfortunately one of our party became ill on the day and lost her £10 deposit as it was within the 24 hour ruling. We explained this to the manager but we're told this is policy. I have visited many restaurants over the years and eat out quite often and have never been asked for a deposit for a table of '4'. In today's climate I feel the loss of £10 for something out of my friends control put a damper on our experience and for that reason we will not visit again.

One of best places to eat out in Burnley area

This was a last minute booking for my husband's birthday. From the reception to the service and food the whole experience was excellent. The young staff are friendly and very helpful. We are considering booking Christmas dinner here for a party of eight.

We recently enjoyed a meal at bertrams. I wasn't expecting anything amazing after a few friends had said it wasn't that good. There was nothing wrong with any of our food or drinks and to be fair the prices were in line with other restaurants. The staff were attentive and professional. I didn't like the access to the restaurant via the lift and the walk through the spa area. The lighting was a little dark. I have no hesitation in recommendation it just isn't for me.

Quality Food,Quality service, friendly staff, Good atmosphere

Excellent food and service. Beautifully presented and lovely staff. Portion sizes much bigger than we were expecting. Will definitely be back soon.

Good restaurant with well cooked dishes using local produce.

We've been coming to Bertrams for several years and we've never had a bad meal. Excellent service, delicious food, wonderful atmosphere. The best place in town!

Perfect!! We loved it. Lovely food, great service and super atmosphere. A wonderful experience to have lunch in a bath robe!!

The whole dining experiance was exceptional, from easy booking online to paying for the pleasure. Our 3 course meal was made to perfection, the chef deserves a mention. The wine sommelier knows his wines, chosing the perfect red to go with our meal. And the...

I had starter and a main. It was very tasty, I enjoyed it. It’s a bit odd in that it tries to be posh, Burnley and posh don’t really go. It’s like millar and Carter only no steak. I had the lamb,',

Went with the wife for first time on Friday evening and everything was 1st class will definitely be returning.

Slightly overpriced food, staff friendly, nice vibe

Fabulous food, very friendly staff and a lovely ambience. The restaurant was recommended to us, we were extremely impressed and will definitely visit again.

The restaurant and ambience is very lovely and the food is ok, however the service is very poor. The first issue began when I ordered the duck and asked to substitute the chips for dauphinois potatoes and was told that would not be possible, only...

Food amzing, Staff amazing, birthday suprise for husband, cake and firework, really nice touch.................if you do not go to this restaurant, you will miss out, big time.

We were visiting Crow Wood hotel and Bertrams is one of their restaurants. The food was delicious, hot and plenty, and though our food was part of a package it was very reasonable priced otherwise. All of the staff were friendly, informative and efficient. The...

We have been a couple of times now over a month or two and the service has not been too bad at all. The food has been excellent with a great choice and cooked to perfection which in all honesty we have come to expect. The only minor gripe is that the costs of some of some of the drinks are off the chart I find a bottle of prosecco in excess of £30 a bit too much (especially how quick my good lady drinks it)! As a party of 4 the drinks were more than the 3 course meal we had and it was a steady night for us (no sore heads in the morning). We also had the pleasure of going on a Christmas Party as well which seems so long ago now (there was 8 of us) but everything was just great, food was just enough to eat, music supplied by a really good DJ, staff as efficient as usual and the drinks (slight sore head in the morning) were good withthe odd cocktail thrown in. They also have supper nights which are well worth the visit as long as you do not mind some people in robes from the spar. Get booked in and enjoy although I forgot to mention strictly adults only. Children are wecome at Wilfreds at the hotel wiith a similiar menu but still cooked well and service to match.

The food was OK, rather expensive for what it actually was. Service was very good. We were seated near a window, and it was actually quite cold with a chilly draught from somewhere.

A lovely meal in beautiful surroundings

We visited for a family birthday. The service and food were as good as usual and once again everything was of a very high standard. Certainly one of the best if not the best place to visit in the local area for food, atmosphere and...

Have visited this restaurant numerous times ,it never disappoints,service is excellent food fantastic cannot suggest anything to improve it

We had a wonderful lunch at Bertram’s when we arrived for our weekend stay at the Crow Wood hotel & Spa. The food was cooked to perfection & the service superb. We booked in the following day for a light bite while using the spa...

Top quality food and service in a lovely restaurant with beautiful surroundings. The menu is affordable but serves a variety of dishes sourced locally and exquisitely prepared. We will be returning!

An absolute treat to start off the New Year and finish off the Christmas holidays! Wonderful service from the tram led by Dino. Delicious food too! Thank you so much! We will of course be back very very soon!

Very friendly staff, first time dining here. The manager was great and the waiters who took our order was very professional and friendly.

Came here after a day at the spa. Staff were attentive and service was good. Nice ambience in a very cool interior. The food, however, didn’t match the quality of the interior and service. We had the 2 for 1 burger offer and the vegetarian option was better than the meat option. For a list price of £17.00 I would have expected way better. Like an epic gourmet burger. Instead the beef was bland and overcooked and you are expected to pay an extra £1.50 for cheese 🤔 😂. And all it came with was lettuce and a slice of tomato with the patty. Oh, and pepper sauce, like the stuff you get with a steak. I mean, what are they thinking serving a burger with a steak sauce? Baffling. TBH I’ve had better burgers at Wetherspoons for half the price. The chips were pretty decent. Very similar to the fries at Five Guys. We considered having a dessert but were told that the brownie doesn’t look anything like the photos on Google reviews any more, (which looks spectacular BTW). I’m guessing there’s maybe been a change of chef or something. So gave the desserts a miss. The meal was somewhat disappointing after such a lovely day at the spa.

We attended the New Year’s Eve Dinner Dance 2022, with friends who traveled up from south Wales. Everyone commented on how great everything was from the service, staff, food to the entertainment. We’ve been twice before and recognised other returning guests. Such a fabulous way...

Really liked it here, only negative was,it was very cold in the restaurant

Had a Christmas meal here this week. The food was excellent, the service was spot on, and the whole place had a lovely feel.

Had our Christmas party there. £50 for turkey dinner. All. Can say is where we're the vegetables??