Based on 4 opinions finded in 1 websites
Based on 4 opinions finded in 1 websites
Nº 448 in 472 in St Albans
Nº 86 of 88 Other cuisines in St Albans
Opinions
Coffee was delicious..americano with hot milk on the side. Very nice scone and cream. Some tables hadn't been cleared but there was enough space. Counter service a little slow but it was quite busy. Glad to see pastries were covered.
Jasi C . 2024-09-11
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The cafe is within a wonderful facility in St. Albans. A free museum with displays that change and a very good gift shop. We ordered a flat white and Cappuccino with a toasted sandwich. The display of pastries etc. looked very good. The coffees were well below the standard of coffees in some of the other coffee shops. The flat white was lukewarm and very very weak (this should be quite strong) the cappuccino was equally weak and had an odd back taste almost like liquorice. At £3.50 a cup and with other similar establishments nearby serving far better coffee might I suggest you change your supplier.
Solange . 2024-07-17
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Town very busy today as Easter Monday but thought we would try and get a seat in the town hall museum cafe.. We did. Ordered 2 black Americanos and 2 scones and butter. Asked if we wanted cream and jam but said no. The bill was £16.20. I queried this as didn't have the cream and jam but was told same price if you have it or not. Anyway sat down, the coffee was OK. Both scones crumbled as we cut them and were soggy in the middle. The butter was solid and I mean solid. Tried to soften with our hot coffee cups to no avail. Ate part of the scone and drank the coffee. As we left noticed plates left on other tables with food left on every plate. I think there is something wrong here. This is such a great location, the tourists will be arriving in the town in droves soon please look at the cafe and see what the problems are.
Sunshine714078 . 2024-04-01
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My nephew had his wedding at the Townhall last night and the café gated upstairs in the hall. We started with a mezzo which was really nice but the Fitbit could’ve been served as cold quite chewy.Main course was salmon on a bed of spinach dauphinois potatoes mixed vegetables and roasted courgettes dessert was brownies nice soft and not to rich. I have to say very nice all of it
sandra523 . 2019-11-10
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but it looked good. We were there to see the museum and were disappointed. Compared to the old Hatfield Road Museum which was excellent this has a marked lack of exhibits. There are a few displays which tell the story of the City but precious little else. I suppose it’s good to provide a purpose for the old Town Hall but the rest is poor. We wouldn’t visit again.
Ian S . 2019-06-19
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61 Opinions
We were served by Emily with a smile and a greeting. I ordered a cold drink they didn’t have nonetheless I asked for a cold latte & if they could rustle up a cold ‘hot’ chocolate. We ordered a sandwich (without cucumber) but onions. The response was ‘can do’ - with a smile and no problem. The cold ‘hot’ chocolate was delicious and in case it wasn’t they made me a hot chocolate equally delicious. My faith in customer service was definitely positive and I thank Emily and her co-worker. Both ladies are a credit to the Notcutts work force. Thank you. We will be back!!!
26 Opinions
I get sandwiches and coffee here every week and I’m frequently amazed at how rude some of the staff are. Even when I am super polite the lack of basic customer service is notable. That said, there is at least one nice staff member and I am always relieved when she is on duty.
129 Opinions
Really disappointing. Ive seen so many branches of this business, often in good locations that I had high expectations. In the event the two staff members I spoke to were really sour faced - forced smiles and even then only just. In terms of the product, why is it so hard to take the drinks to the customer in such a small establishment? Instead they opted to shriek my name across the room and turn away. Also, my flat white came in a tiny handle-less bowl. WTF is that all about? All substance over form - get back to being a shop selling tea, coffee & cake (but I won’t be back).
169 Opinions
A lovely location for a tea room, sadly we were let down by the food. The scones were warmed up to hide the fact they were stale and the jam was a cheap jelly. My son’s eggs were so under cooked the whites were still clear. My husband ordered a meat pie, we had to laugh as it was the smallest portion. Having said all that our waitress was lovely and very friendly. I don’t think we’ll be going back.
10 Opinions
i visited 3-4 times during my 2 weeks stay in London because i really love the mocha with marshmallow. wished i have visited couple more times.