Torbay of Hythe in Shepway

Brilliant meal on Easter Saturday - early evening We have been coming hear for years and its the same high standard we have come to enjoy - great service, food was exceptional - probably the best i have ever had from a Fish and Chip establishment.. just the best - thank you

The best fish and chips - freshly cooked, lovely batter, fresh moist fish, great chips. From the outside just a fish and chip shop, but the staff are attentive, cheerful and the food is superb. Cup of tea good too.

Best fish batter I’ve ever had and a good portion too. The staff were all very friendly and helpful - and our dog was allowed in. Will definitely go here again when we visit Hythe It’s obviously v popular locally as there was a steady footfall of customers both eating in and takeout

Had fish and chips looked very nice good service but food was tainted by the oil it was cooked in have bad indigestion now and a horrible taste in my mouth

Great stor for fish and chips. Fish was very good. Fries tasty and I’ve now eaten mushie peas.all and all a nice meal and nice town

Visited yesterday evening,Best fish and chips we've had in ages. Staff were very pleasant and efficient . It was faultless.

Great find seated quickly and order taken prices are really good considering the price of fish and chips and eating in their restaurant area Beautifully cooked light batter no bones or skin the medium cod was just right for us both chips where not fatty and oily either Then we had desserts Banana Split and Peach Melba blast from the past at £4.75 each we really enjoyed them We found the meal really value for the money and would recommend them for a meal

After going to Torbay’s for over 30 years this was the worse fish and chips we have ever had. The cod did not look nor taste like cod (in fact it tasted very salty). The batter was soggy. In fact it looked more like a schnitzel that cod and chips. Will not be going back. Very sad to see it go downhill.

Lovely staff, friendly and helpful, even though we went in for only one child’s portion of fish fingers and chips costing £4. We discovered 3 small fish in the take away bag, plus and enormous quantity of chips. Well done - we will be back!

Despite the outdated decor The haddock and chips more than made up for it, the batter was light and perfect along with chips .

Have been here few times before when I visit family in Sandgate last time was earlier in the year always had excellent food and experience finished with nice glass of wine. Arrived today early evening there were ppl waiting outside for their orders good start we though but went inside it was dead only 2 ppl in there we chose a table but found it hadn’t been wiped the whole place looked shabby and disheveled. They had no cod so we had the haddock (skin still on yuk) chips tasted reheated mushy peas were nice. We overheard one of the girls spk to two customers who just came in that the new owners have cut the staffing levels and there struggling especially as there doing take always as well. The food overall not as good but more noticeable is the overall experience untidy short staff no longer serving wine it’s clear this place has changed hands such a shame. From what we observed the new owners it wouldn’t surprise me in time it will be more geared towards fast food takeaway kebabs burgers etc and fish n chips be more secondary Sorry but not worth the drive to come here anymore

I was visiting Hythe and fancied Fish and Chips for lunch. I ordered Medium Cod and Chips to take away for a cost of £9.70 which is very reasonable bearing in mind I have been charged £11 and over in other establishments. Both the cod and chips were cooked to order so there was a ten minute wait for my food but it was worth the wait to have piping hot fish and chips served to me. The man serving behind the counter was very pleasant and professional. I took my fish and chips and sat on a bench by the canal to enjoy them. I wholeheartedly recommend this chip shop and will visit again when I am in the area.

Having regularly used Torbay for over 20 years, we were very disappointed to find that many of the recent poor reviews, since new ownership, are fully justified. Not sure what has been changed, but the fish was soggy and tasteless, and the chips were hard and barely warm. We were left with an unpleasant 'lardy' after-taste. Such a shame. I do hope that the new owners can respond to feedback and restore the quality of their offering before it is too late. It gives no pleasure to leave such negative and discouraging reviews. We will not be returning until we have some reassurances.

The sad demise of a once iconic fish and chip shop. For many, many years every few weeks we have enjoyed a superb freshly cooked fish and chip supper with a couple of glasses of wine. Recently, when the building’s owners took over and introduced themselves to us, they assured us that the service and quality would not change. A few weeks after this when we visited again, the place was in total chaos. Dirty, uncleared tables and a very stressed front of house young lady on her own with what appeared to be arguments going on between the cooks behind the counter. The young lady explained that these cooks had just taken over so everything was a bit strange, and the food and service were certainly not up to standard. This week we decided to give the new regime another chance and, once again, we were appalled by the chaotic scenes in the restaurant. Looking at the new menu we saw that no wines were now being advertised. When we enquired we were told that alcohol was no longer being served, so we left. As we were leaving we were very glad that we didn’t stay for a meal, the hot cabinet was piled up with fish cooked up front and curling up under the heat lamps. How sad that a business, which prided itself on providing fresh cooked fish and chips could go this way, and like us, upset so many of it’s regular customers. The new owners will soon realise how many regulars they have upset when the tourists have gone home and business relies on regular customers such as ourselves. A longer journey to The Pilot at Dungeness will now be providing us with our fish and chip suppers and a glass or two of wine. Shame! shame! shame!

Was pleased that I found a table and was able to sit in to eat. Cod and chips were very nice, and the portion was large. I wasn't able to finish it. Served by a pleasant young lady. My experience of the food and service was very good.

Fancied some chips, so visited this fish and chip shop, was rather surprised the response a customer received because she arrived 8 minutes early to collect the order she phone in!! They were very short with her, she was not rude or anything. Chips arrived, they were OK. Nothing to right home about, unfortunately. Staff need to think about what they say and facial expressions when customers are there.

Have been using the Torbay for at least the last 20 years and always had superb fish and chips. The business has recently changed hands and oh what a difference. Poor service and chips swimming in fat, fish portions now smaller but still the same price. We will not be coming back here again as very disappointed and not worth it.

The Torbay of Hythe is absolutely amazing. The food is great, the service is amazing. Bob and Kay are so welcoming and so are their staff. Under busy circumstances they still pull off a great service. The fish is beautifully cooked. Everything is cooked fresh from the moment you place your order. Best fish and chips!

Really disappointed with this restaurant.. the waitresses were stressed and confused and made open comments on how difficult it was to do 2 orders.. for 2 tables! They couldn’t manage the orders correctly either. The food took ages to come and while the portions were huge, it all tasted of lard and has left a horrible taste in all our mouths. Wasn’t pleasant watching other tables complaining about the length of time it took to cook the food and on leaving, people were outside commenting on the length of time for a take away and the obvious smell of lard. The freshly cooked food looked awful and shrivelled in the cabinet which is off putting.

Absolutely delicious. Friendly staff, delicious food, very generous portions and reasonably priced. Would recommend 100%

Have been coming here for twenty plus years. This restaurant has always served excellent food and still is. Under new management but frying excellent fish & chips. Owners & staff are setting high standards right across the board. I travel 75 miles round trip to...

New Owners !!! Welcome Kay &Bob this is where you started 20years ago hopefully this is where you will remain to continue your outstanding service , a true Profesional , experienced In the Fish & Chip Industry .As a frequent customer the Food is consistent...

Best fish and chips we all had in a long time . Staff friendly and helpful . Would definitely recommend. Tina

New owners have suffered some poor reviews in other places. First time back after a long absence. Nothing changed - same high quality and service. My Plaice was possibly the best I have had in many a year. Will be back again as a regular.

New owners very efficient. Food good quality, plenty of it. Friendly staff warm welcome Clean and tidy Better than before will definately go again.

Since its changed hands over the last few months the quality has gone very downhill.... We decided to give it a couple of tries since the new takeover in March but sadly wont be returning now again....Fish tasted unfresh, was very thin and grey in...

Cooked to order and fish was fabulously fresh! The food was reasonable. Lovely customer service too.

Oh no wat has happened used too love coming here as a treat from Dover but not any more. Had our favourite which is battered sausage and chips but clearly different sausage tasteless full of grizzly bits

This restaurant, which is also a takeaway, was very helpful sorting out a table so we could fit our pushchair beside us. The staff were very friendly and helpful and the fish & chips ( smaller portion) we had were lovely and fresh and a...

his shop is cutting to the bone they are cutting filets in half, thin thin fish won't go here any more batter less fish bad news so thin the fish

Warm welcoming and one of the best Fish and chips I've had. Staff were super awesome. Didn't have to wait long at all. Chef and Wife are wonderful friendly and gave 110%. Nothing was too much trouble. Hythe is a beautiful place. This place had...

Disappointed, this was our go to for fish and chips but no longer. Not very busy but incredibly slow takeaway service, more than 30 minutes waiting, part of my order was sitting in the heat plate when I arrived, so disappointed not to be cooked...

The food was ok, generous portions. The fish batter was overcooked and the chips were stone cold by the time I got home (the fish was still hot). The most disappointing part was the lack of customer service. I was served by a young girl...

Amazing food Amazing service stoped of for a meal as needed somewhere to eat all staff where very helpful with my disabled mum who was in a wheelchair all seved with a smile 5 stars all round

Having frequented this restaurant for years, we had been used to a superb standard of food and service. Unfortunately, following our visit today, the quality of the fish has dropped considerably and we were also very disappointed in the standard of service. We have since...

Very disappointed. There is no way the haddock was a large portion, the chips were cold and despite asking if you got 2 pieces of cod roe for the price I only received one and when I questioned this the girls serving denied they had...

Phoned for collection at 7 on a Thursday as they no longer do delivery with Just Eat. Order was ready on the dot despite the large number of people waiting in takeaways or in the restaurant. Medium portions of fish are very generous, can’t imagine...

Me and my hubby had fish and chips from here twice whilst on our holiday. Absolutely loved the food, customer service was great. Highly recommend.

Glad I wasn’t put off by some of the reviews, Friday night, waited 15 mins. Fish was super fresh, crispy batter. Chips were fantastic. I’m not sure what they are fried in but they are the best we have tasted! If you are in the...

We visited Hythe today & decided to eat at Torbay of Hythe. The cod & chips were quite possibly the best we have ever had. The cod was perfectly cooked as we're the chips. The restaurant was spotlessly clean, the meal was very reasonably priced...

Really busy Friday night and the service wasn’t the best. Queued up for take away and didn’t even knowledge we were there. If you’re busy just say we will be with you in a minute or something! In the end I had to ask to...

Visited the Torbay again. The fish&chips was very good as usual. There was three of us and we all had cod&chips. The staff are friendly and efficient. We are always pleased with our visits to the Torbay.

This is fish and chips done right. Hard pressed to think of better. Freshly cooked to order, crispy but thin batter, fish all flaky. Chips nice, lovely mushy peas. Love the old school desserts too!

There’s some good fish/chip shops about , but this is definitely the best, you won’t get better, all is cooked fresh, no skin on the fish, chips , brilliant, fish , batter brilliant, definitely the best anywhere,

I had the haddock ❤️ and hand cut chips .... Wow really lovely. The fish was beautifully cooked ❤️ And the Service was fabulous. Thank you. Will be returning, when I next visit my sister 😊

My big regret is that I lived in Kent for 26 years before finding this restaurant. Because they use the best quality fish, and everything is cooked to order, it's always hot and tasty. Does mean having to wait, but worth it,

Excellent Cod a Chips. As a regular visitor to the Torbay off Hythe we are never disappointed. The food is always very good and consistent quality. Staff are very efficient and friendly. Can’t wait for our next visit.

Another lovely meal thanks keep doing what you do best pub grub,good luck for the coming year.happy new year

Absolutely love the fish and chips at Torbay. We visit when we can and managed a late lunch here the other day. It was probably the best meal we have had here. Really enjoyable and can’t wait to return!

An enormous haddock and chips , mouth watering battered sausage and chicken burger added up to an excellent delivery of good food . The driver was on time , polite and carrying hot food

Went here on Saturday afternoon for fish and chips. The restaurant and the takeaway were both very busy, but this was for a good reason! We had to wait about 20 mins for our food, but it was cooked to perfection. The fish was perfect,...

Just eaten in the restaurant with wife and mother in-law - superb! Staff were very friendly and helpful and fish & chips (two cod and chips, one huss/rock and chips) were beautifully freshly cooked, and excellent quality. We thoroughly enjoyed our meal and will return...

Mega busy and no wonder it is so very popular, with high quality locally caught fish served with mountains of chips, all individually cooked, which explains the frequent wait times. But it is worth it.

Fish and chips served on a box so we could eat sitting by the canal (eyed by the gulls!). Freshly cooked and a reasonable price. Quality was very good.

I have always had the best fish n chips here the cook is friendly and are the staff , if you want the best you can forget the rest

The best fish and chips that I have ever eaten, excellent! We will be visiting again as soon as possible! Many thanks!

Had to wait for my takeaway20 minutes after the sultry assistant took my order,even though no queue.when it eventually appeared it seemed the soggy, and I mean soggy chips was what was left at end of day. The scampi however was the saving grace as...

Second time I've been here in the past couple of months and on both occasions I've had the same experience. As far as the food goes, this place does well. It's cooked fresh and is tasty, with reasonable size portions. My main criticism is that...

My partner and I had been on the steam railway and decided to look around the town. We stumbled across Torbays and decided to give it a go and were so glad we did. The staff were really friendly and the food was freshly cooked...

My wife and I went for lunch today. First time since lockdown. Service & Staff excellent, although during lockdown we have been having deliveries from the Torbay it was great to sit in and eat and the fish and chips were just like we remembered.

Really funny aftertaste like as if the oil was old didn’t enjoy or eat much of it won’t be back worst fish and chips ever

Cooked properly in beer batter. Call first though anytime during the day to order your fish and chips or you have to wait, and wait, and wait because it is sooo popular. Eat in (book) or take away (phone) and enjoy,

i ordered 17 potions of small fish and chips for my residents to bring a bit of normality back in to there lives. The meals arrived all boxed and piping hot but a very nice gentleman whose name i did not catch. But a BIG...

Buying fish and chips as a treat, I ordered by phone to collect from the shop. When I arrived to collect there were multiple groups inside waiting for their meals, some without masks. No effort to encourage social distance or to get people to wait...

Had heard mixed reviews since Torbay changed hands so thought the only fair thing to do is try it ourselves. We wish we hadn't bothered! Ordered and collected take aways for the family. The only positive thing I can say is that the portions are generous. however generous portions just meant there was more to throw away! The food was extremely greasy, the predominant taste was grease/fat and none of it tasted particularly fresh. We had a variety of meals and none of us enjoyed what little we consumed before consigning it to the bin. We certainly won't be ordering from Torbay again.

Just moved to this area and been trying out all the local fish & chip shops. Good point about Torbay fish & chips is the cod was beautiful. Bad point is that the chips were like chewing on leather. We will give them another go soon and hopefully get some lovely chips to go with their lovely cod. I think the chips were reheated as it was just before 5pm on a Friday

I was using another chippy in Hythe, but the quality went down also very slow service, and they only take cash, so decided to try the Torbay, the service was great well organised, the fish is always cooked fresh and pay by card!Well worth the trip

Happy to say that the standard of takeaway was restored on our last visit. Well done and thank you! Wonderful Huss.

Food was utterly dreadful, white bate hollow, calamari only cooked on one side, oysters unshucked. shocking service, no hot water in toilets. When I looked through the port holes to the kitchen it all became clear.....AVOID!

Pleasant high street fish restaurant. We went twice in a week it was that good. Can seriously recommend the in house battered scampi.

I liked the fact that I could order a small portion of fish and chips and the service was great!The fish was very fresh, but the chips were a bit dry and the salad was literally one slice of cucumber, one slice of tomato and a dinky lettuce leaf.

Usually we sing the praises of the Torbay. Great fish and good chips. Our experience in August was mixed with one of the pieces of fish being dry and not at all succulent. We’ll keep going there to make sure that they regain their status of preferred fish and chip takeaway in Hythe.

We were staying in Hythe for a few days so decided to have fish & chips one night we didn’t want to sit inside as it was a lovely evening so we had a take out the service was ok although didn’t actually see many wearing masks & seemed bit slow as was not busy the chips were good & the fish was very tasty but disappointed in the batter as was a bit soggy not crispy at all which is how we like it

The food was nice and fresh and worth the wait (there was a queue to order and then another one to collect the food). If you can, order in advance and then just collect. I would have loved to give a higher rating but the service let it down. The server was rude and disrespectful and in need of customer service training.

Popped in here Sunday lunch time. Finding somewhere to eat hot food that time of day is not easy in Hythe. The Cod was the best I have tasted. You can eat in. Alcoholic drinks are available.

I try and visit the seaside as many times as I can every year. I ask the local people which fish and chips shop they recommend. One lady recommended this one and I visited it. They were busy but we were seated within 10 minutes, We visited at a but time on a SaturdayThe restaurant is really nice, tables are cleaned after each customer and it is very clean inside.You normally get precooked fish and chips but at this one, it was freshly cooked (maybe I got lucky with a fresh batch) but I think they cook to order. There was a 10 minute wait for the food to be served but It was piping hot when it arrived at the table and cooked just the way I like it. The picture shows a small fish and chips which is more than adequate for me but normal size portions are available!I would highly recommend this place.

Well tea which we asked for very strong was truly dreadful and undrinkable asked for a coke but never arrived but asked to pay for. Chips lovely “salad garnish “ see photoPeas so watery it needed a spoon ! And as for the scampi it needed deveining and I tried to complain but man taking our money wouldn’t listen

The service was great and the food was fresh and delicious. They get very busy though so better to call ahead and order

Whenever we are at Sandgate we always try to fit in a trip to Torbay. This is a very busy fish and chip restaurant and takeaway. We sat in. I chose haddock and chips and a mug of coffee. My husband chose deep fried mushrooms, cod and chips and a soft drink. Food was lovely, hot and fresh. The coffee tasted like horrid instant so I’ll stick to my usual mug of tea next time. As we went during the August on a Monday it cost us just over £13. The staff were efficient and mindful of cleaning tables etc. So all good.

Always lovely fish n chips not at all greasy just a lovely flavour always hot with no bones at all . In my opinion the tastiest in Kent

Have visited a few times over the last couple of years. Always 'eat in'. The fish and chips is always good, fresh and hot. Service is always friendly and professional. Distancing measures in respect of the current situation were not overly obtrusive. Recommended.

Great food, friendly service, super system in place to allow social distancing. Waited twenty minutes for our order but it was worth it. Amazingly reasonable prices for the portion and quality of food.Will visit again if in the area.

Nice chips, especially nice cod, cheerful and friendly service. It must be difficult talking to people wearing masks, but your young lady stayed friendly.

Whenever we find ourselves in Folkestone or Hythe we always visit this fish restaurant. The quality of the fish is excellent, always well cooked, with very generous portions. The staff , although young , are friendly and knowledgeable. The only drawback is that there are a limited number of tables so best get there early.

We always get our fish and chips from here, we travel from Maidstone about 40 miles the fish is so fresh with hot soft batter and the chips taste lovely. Really friendly manager who has the place set up COVID friendly

Drove down to Hythe from London, our first trip out for months and just had to have fish and chips somewhere. So glad we chose this place . The cod and chips was absolutely gorgeous. Beautiful white flaky fish with no skin , just how we like it , lovely crispy batter . Perfect chips to go with it . We had medium size cod , just right for us . Tea was really nice too . Reasonably priced and efficient service . We have had fish and chips in plenty of different places and this rates at the very top .

I love going to Torbay of Hythe because I think the chips are quite nice but the staff could be a bit more polite than just saying what would you like, money please, here you go. My older brother has also has very bad experiences in Torbay. Would have been higher rated but just please let the staff be more kind. Also would recommend Park road more because the staff are generally nicer in there and the fish is slot nicer.

Order by phone, went to pick up on time given, arrived to total chaos queue of people not knowing what to do and not or socially distancing and blocking the entrance, finally got in to pick up order, was told it was being done and to wait inside, waited 20 mins while waiting observed staff were not following COVID guidance, all staff members all next to each other, no PPE of any sort used or screen by the till, staff continually talking while packing food without protection on their mouths, Owner needs to take COVID precautions seriously to protect staff & customers

Decided on a very late lunch, after myself and a colleague discovered this place to be open. Takeaway only, for very obvious reasons.All food was well-packaged, and service was good. Had the Rock myself - very nice.Colleague had Skate Wing which she enjoyed. Shared a portion of large chips - very good and chunky chips.Overall - very good.

Overrated and very inconsistent, time to go somewhere else... Haven't had a takeaway in ages, what a comeback 🙄

The fish here is excellent, the staff are always attentive there seems to be a wait for a table which speaks volumes itself. Very good and good value for money.

My family love it here, my parents come to eat here twice a month on average despite living an hour ago.I've been many times in the past, and although I've had good meals I wouldn't rave about the place.Unfortunately this time my food was so greasy I was left with an upset stomach, and my husband's fish was very chewy, something neither of us had experienced before.Saying that, the rest of my family enjoyed their meals and the service was perfect as usual.

We wanted a traditional fish and chips and this didn’t disappoint. The food was great and didn’t disappoint. The food did take some time to come, it being quiet season they made do everything to order rather than bulk cook so understand.

Having tried Fish and Chips in many regions and places around this Country, I have to say I cannot better the quality and taste of the fantastic types of fried fish available at Torbay of Hythe. The cooking never varies and you get the same delicious taste every time. The service is friendly, quick and even under pressure at busy lunch times they always the best customer care. It is certainly best to book a table especially lunch times to save waiting, such is the popularity of this brilliant Fish and Chip Shop.

Visited twice now for a fish and chip lunch. Very prompt and helpful service and a good choice of fish. We both had haddock and it was delicious! Will be a regular haunt now

Excellent food good choice of dishes and friendly staff worth waiting for on a busy Saturday lunch time

The male cook (who seems to be there everytime we have come in) is amazing and should get a huge pat on the back, everything he does has been lovely, crisp batter, flaky fish, non greasy etc over a number of weeks, and because of him we will keep returning. The lady taking orders (longer serving one) is very efficient also. While this cook is there we will be back . Thank you for your hard work its appreciated

Visited the Torbay 25/10/2019. We have eaten here many times. It's still the best fish&chips. Good service. Friendly staff. 10/10.

Preordered a take away. Arrived to collect, at agreed time but they had forgotten about it. When I complained the staff member went and talked to somebody else and I could clearly here them say that I was rude!!

Been eating at torbay for years, the food and service used to be great but walked in today and the waitress bearly looked up and so we sat down. Didn't even look like coming to take our drink order for much too long, then when she looked like coming over she went to lady on next table who came in after us. Not sure if the lady was a local but shouldn't matter. Unfortunately won't be using torbay anymore.