Tops Pizza in Reading

Excellently priced pizzas. Good walking distance. Kind staff members

Me and my partner normally ALWAYS order from tops pizza and we’ve never been disappointed before. Tonight however that has all changed. We opened up our pizza to find various hairs in it and when we rang to make them aware of this matter, we were told it couldn’t possibly have come from there and that we’d need to complain to head office or bring the pizza in itself. So after having it delivered because we didn’t want to leave the house after me spending most of my day driving, I felt compelled to drive to the store to show them as it felt I was being accused of lying to them which when we got to the store and showed him the hairs , he laughed and said “this is supposed to be our hair” sarcastically. I myself have RED HAIR. And in response to his answer of it couldn’t it come from there, not one member or staff was wearing a hair net so it most definitely could of come from there and when we asked the name of who I can only assume is the manager , he said it didn’t matter and then after my partner questioned him further he said his name was Ali which I felt like was a lie given his resistance in the first place. After driving to the store and being given a fresh pizza and not even being given the delivery charge back as a refund which "Ali" said he would do, the customer service has ruined it for me and working in the industry myself, i find it absolutely abysmal how everything was handled.

The service is very good and taste

Amazing service and good would highly recommend

Pizza was really tasty and wasn’t waiting for ages

Service is quick, making it a good option for takeout or delivery.

Lovely and fast to make, very good service

Top service , top food and done very fast , as well , taking orders on the phone.

Best pizza in town! Highly recommend it !

Friendly staff good pizza best value in town

Tasty food, very welcome and friendly workers, fast service!

Been coming here for over 3 years! Best on ham and pineapple! Great pricing as well! Would recommend

Food was excellent, staff was friendly and the service provided was fantastic

I had chicken and sweetcorn pizza it was really taste I will be back again to order more pizzas . They also have a very good vegetarian menu for my friend . Really good pizza .

It was lovely,Pizza was delicious

Very good service pizza taste really good and it also gets delivered really quickly.

Great service and all round experience food is impeccable

Food was brilliant and the service provided was top tier

Amazing food best pizza in town

Legendary pizza, the best in the city! I highly recommend

Best pizza in town. Would really recommend this over any other pizza chain. We come here almost every week and there's always a buy 1 get 1 free offer. Very affordable and you get to choose your own toppings! Couldn't ask for more <3

Very nice food very good service

Tope Pizza is amazing! The pizza is always fresh, with a crispy crust and tasty toppings. I had the "Tope Special," and it was delicious – the sauce was just right, and they don't skimp on the toppings. The staff is super friendly and makes you feel welcome. The service is fast, even when they're busy. Whether you eat there or take it home, the pizza is always hot and fresh. If you love pizza, you have to try Tope Pizza. I can't wait to go back!

Worse Pizza . Worse person at till . I ordered pizza without cheese and they put cheese on whole pizza . Absolute disgusting

Food was brilliant and the service provided was top tier

Nice food and nice customer service. I recommend to everyone!

I enjoyed the pizza. The service was fast and they were polite 🙂

great customer service great food highly recommended

Very nice food, highly recommend

The food was fresh and hot, always cooked to perfection, 10/10 highly recommend. Will be visiting again.

Lovely food and beautiful environment to be in

Masoud provides the best customer service I have ever seen and the food is to die for, great rate for the pizza you want 🔥🔥

Very tasty pizza, good price, friendly staff !

Recommended food very satisfied

Amazing atmosphere and delicious food. Friendly workers

It’s really nice you should really come try it out

Amazing service and some of the best pizza I’ve honestly had. Better than the big pizza chains in my opinion. I go here every Friday and I have no plans on changing. The people are really nice too.

Great customer service, orders prepared in less than 15 minutes most of the time. Overall very good and delicious place to order from.

Great place to takeout very much called tops pizza for a reason would defo recommend this!

Best place to get pizza staff brilliant and food is amazing!

Best pizza around here! Highly recommend it !!!

This is the best pizza I ever eat recently and the best atmosphere here

I love this place and the atmosphere the workers are very nice and hospitable, would recommend as the best pizza place in reading

Food is delicious come here most nights for their pizza!!

Management and staff are very friendly and customer oriented. Excellent food quality

Worst customer service and staff very rude over phone call, don't take order on call and asks to order online.

I am a regular customer but on 07/07/2024; I tried placing an order over phone for collection. The attendant, after keeping me on hold for 3minutes came back and was very rude to me. I am very sad and I would never patronise tops pizza ever again

If you are black and have kids, please, I will advise you not to go get pizza from these guys. I got a real live racist treatment or was it pedophobia from the salesman on Sunday 23/6/2024. His attitude was so put-offish that my kids had to ask us to run. Not as if the pizza was anything special.

Terrible customer service. It’s either the guys over the phone do not understand English or they are so impatient. They always sound so rude and impatient and barely get to listen to the person speaking.

When people order a supersize pizza please include more then 1 dip its not enough.. dont be cheap

I was shocked at how unprofessional the staff is at this store. I called the store to make an order and the employee that was taking my order was very rude on the phone and inpatient. He took my order and then at the end i asked him for a thin crossed pizza and he refused to do it and ended the call without saying anything. I tried calling again and again but nobody answered the phone. I have made orders even before and the food hasn’t really been that good it’s been uncooked and the toppings I wanted they didn’t put. I don’t recommend to anyone going to this rudeness & unprofessional place.

Very tasty pizza, good price, friendly staff on the desk, will be going back the £5 collection deal was very tasty and good portion

Really had a good experience and Tops Pizza is one of the best. Offers are better if you visit the store rather than online.

Great pizza at a great price, polite, clean and friendly staff

Very good customer service. Pizza tastes sooo good! Would travel any distance for it!

We had ordered for half and half pizza. While pizza was good we found a hard substance that looked like black olive. Thankfully my elder kid did not have that slice which I am not sure what would have happened. There were 2/3 such hard substances in two slices . The video gives more details

Ordered Pizza a couple of times recently. Pizza, and sides are always delicious and delivered hot. Customer service when you call about a query feels a tad off. but I've experienced a lot worse off food places. For Pizza Delivery, Quality and temperature 4*

At one slice of pizza absolutely loved. It went into my second bear pizza took a bite as I was taking a bite hair colon of hair. I thought it was the cheese but cheese string, but it was a clunk. It was disgusting. I called them up after it happened Explain to them and put the phone down on me so no I wouldn’t recommend it to anyone because you don’t know what you’re gonna get inside the pizza

Poor customer service and expensive low quality pizza

I ordered a chicken pizza and the chicken smelled so bad also I there was a big piece of plastic in one of the slices which was shocking! This could cause serious harm to the body!!

Ordered two pizzas and found small twigs in both of them, buried in the cheese. Very disappointed as the food is normally good, but after this recent incident I will not be ordering again.

Great pizza every time. Top for the win!

The staff here really need training on customer service. Absolutely disgusting service. I was a regular customer for pick up but had to place for delivery today. Human error I put my mobile number in wrong by mistake and did not realise, and when the driver finally arrived with my order he spoke very rudely made a rude comment even though I apologised about the number issue?and not to mention before all this he tried to enter my flat before even knocking? There is cameras in my building so I think more than anything I can report him to the police but when I tried to the call the number of the Wokingham Road branch to make a complaint I was spoken to again very rudely and threatened with police action? For what sorry? The address was there full and correct it’s not rocket science to follow a map even if my mobile number was wrong? Anyway somehow the delivery guy made it all the way up to my flat without being let in by me anyway so I don’t understand what his issue was even when I apologised before anything, it’s just something I did not realise. Very disappointed as this was my favourite pizza place but will not be ordering from now on.

Found chocolate peanuts in two chicken tikka pizza slices and a cardboard paper piece in another slice. Called the branch to raise a complaint and they say they don’t have nuts and chocolate in their kitchen so not sure how it was in our pizza. We’ve been asked to contact the head office because they can’t give us a refund. Ridiculous service and such an awful experience!

We had a pizza with foil object hidden underneath in cheese. I spoke with manager and was told they can’t do anything. He didn’t even offer an apology. No customer service

Tried to make a complaint because a stone was found in my pizza! and they hung up on me! Disgraceful will be taking this further

called the store to speak to the manager to tell them they made a mistake on my delivery. The manager spoke to me extremely rude and very effective, he then told me not to order again and put down the phone. Me owning a business myself would never speak to anyone like this, I put so much business through these guys and this is the way the manger spoke to me. I won't ever be order again from there's guys. I only called to let them know the mistake because previously the same thing happened and the owner tried to blame me and I was just letting him know that the same mistake again was made. I didn't ask for no refund or for the driving to come back out to drop my items off again but buy the time I could even finish my sentence they guy raised his voice and was extremely rude and offence. STAY WELL AWAY FROM THESE RUDE ARROGANT GUYS!

The guy who works in this shop is so rude he needs to learn how to talk to customers!!

Food did not arrive tried calling they did not pick up it been like 2 hours useless restaurant they took my money and didn’t refund on Deliveroo STAY CLEAR

Idiots, don't know how to respect customers.

One of the best pizzas I've ever had

Rude owner! Don’t have manners to handle calls from customers! Avoid this place at any cost!

Rudest person on the phone - I had an order and wanted to know if ready to collect and was telling there are “no orders to collect and he’s busy and I can’t seem to understand that” and hung up. This is despite getting a confirmation order that my order was received. Total trash service. Rude person. Don’t order from him!

Nice customer service with the guy who answer the phone always politely take my order also they have very good pizza test so i can recommend this place to everyone. Thank you guys .

One of the best pizza places in town, but the customer service is so dreadful, very rude staff well specially one person who normally picks the phone when calling through the phone to make an order, they don't even listen to what you have to say keep saying order online though many time the online ordering system don't work, you can't customize pizza which are on deals, like if you are allergic to something you can't make the change. The online system is one of the worst. Changing my review from 5 to 2. Because of the worst customer service it happened many times thus the change, hopefully management makes some changes with the customer service.

Ordered a pizza from here was one of the best pizzas I’ve had service was good the delivery was fast would recommend people try this place out

One of the best pizza store in reading.they have very tasty food and very nice staff. I often ordered from them food is very tasty and healthy. I recommend you to visit once there they have really good pizzas .

Very god pizza 🍕, very cheap, quick delivery, superb in uk, highly recommend this place for everyone, collection and takeaway till 23.00, so many deals every day 👏👍🙂 click and order now 🙏

Last night had a pizza from them and delivery was very quick and the pizza was really warm and very tasty recommend everyone to try from here some other places pizza arrives cold but not here excellent service

Hi guys,i tried tops pizza it's very delicious and lovely also their behavior and cares about customers it's very nice i recommend everyone try there Pizza thank you.

Pizza was soooo good...didn't seem too expensive either

😡🤬THEY EITHER NEED TO LEARN HOW TO SPEAK TO PEOPLE OR SHUT DOWN🤬😡 I was waiting to have a nice day off until they completely ruined my day. The guy I spoke to from the restaurant was extremely rude and full of attitude. I’m just very disappointed that I chose to order from them even though I had previous issues with their delivery. Stupid me thought maybe they were having a bad day and ignored their rudeness few times in the past. Learnt my lesson the hard way. NEVER EVER RUINING MY DAY ORDERING FROM THEM. WORST CUSTOMER SERVICE!! P.S. Google should have options for minus rating

Customer care is shockingly rude, no vegetarian pizzas and they hang up on me twice. Was going to get enough for a party. My money is going to domino’s now.

I’ve never had a bad order from here. Generous with the toppings and baked to perfection!!! A tad expensive but worth it !!!

Ordered pizza via just eat received 2 minutes ago. The pizza is burnt!!!

I ordered Pizzas for friends to arrive at 6pm they arrived at 4pm which was no use to me, I contacted Tops many times about this and had no response, very disappointed.

BEWARE!!! This number/business has been reported for PHISHING!!! DO NOT GIVE THEM ACCESS TO YOUR FINANCIAL DETAILS!!!

Great pizza , I wanted well done , my favourite is the Mediterranean , is the best in town . Congratulations 👏

Placed an order online the supposing manager calls and was trying to charge more than the online prices then demanded a card payment when we chose the option for cash he then hung up I called back and he was rude and disgusting (no customer service) then hung up again.. Never order from this place head office need to be looking at training people properly in customer service

The food is usually 10/10 But today we tried to order online using cash the gentleman called us and said he was not sending our order because he did not believe we would pay (cash) then hung up not giving us any chance to talk, we called back he said “he knew we where not going pay” we have ordered a few times but through just eat we only had cash today and no money on cards.. it was just a shame the “manager” has no customer service skills

Will not take orders over the phone, even requesting dietary requirements

The tandoori chicken pizza is incredible not greasy whatsoever arrived hot and tasting fantastic to someone who usually can't stomach any food at all was gorgeous. Potato skins with cheese and bacon hot and delightful. Only complaint sauces could of been a bit colder but otherwise can't fault a thing

Best pizza in Reading! Great deals, always on time, and deliciously loaded with toppings and cheese. A must try :)

DO NOT BUY FROM THIS PLACE! THEY ARE RUDE, DISHONEST AND LIERS! I ordered two pizzas, after 1 hour waiting they said that the pizzas were delivered, they charged me for the pizzas, when I called they were insanely rude, they didn't give me any explanation and they hung up on me, I called 4 more times, they hung up on me man, then my husband called, crooks and dishonest said they called me, when they heard my voice they hung up on me, we ran out of pizzas and money! I left a review on just eat, they are dishonest, they deleted it! DO NOT BUY HERE!

Another place in cementry junction where you can’t paid by card during the weekend. For purpose because they have card machine!

I have been inside for collection, very clean and organised the staff were friendly as well. The quality is class, definitely recommend it

DISGUSTING treatment of customers. We ordered and the “boss” who is supposed to be professional was full of attitude with us, put the phone down then when we went into the shop to see why this had happened he shouted at us and was very rude. DONT ORDER from this disgusting place. The Pizza is terrible and overly priced massively. Well done Tops Pizza you should not be in business.

Just about the worst customer service I have ever come across. Rude, ignorant staff and I will be reporting this to top's pizza head office. The guys remarks on the phone were racist towards white people and will also be reported to police

Very poor service. Pizza arrived 45 mins late even though ordered at 6.30pm for a delivery for 7.45pm and had to go to the store to find out where the pizza was. They won’t pick up their phone. The guy at the Reading store was not even apologetic of the poor service or the delay as if he didn’t care. Not ordering again. There is a reason why people order from better places than having such poor experience.

Very disappointed as they use to be my favourite pizzas but taste mushy inside now so wont be coming back soon.