Topkapi Takeaway in Ashford

If I could give it a zero I would. We placed an order online and when I husband rang to check it had gone through and spoke to a young guy in the phone that was very rude and said we haven’t got your order how can I do your order if we don’t have your order. To which my husband told him the website had said it’s gone through I can tell you over the phone the order. The man refused and got argumentative so we said we’d wait for it to come through for them to then cancel the order. I rang to put the order through again to then be charged £6 more. When I questioned it the young man got rude again and said it can’t be more £6 more I said I wanted to know why it cost more as we tried to order online and it hadn’t worked which was a bit rubbish. This seemed to really anger him as he then told me he didn’t like how I was talking to him and that it’s not ru bush and if I don’t like it I should go somewhere else. In full transparency, I didn’t get annoyed at him on the phone I didn’t raise my voice but I still got this exceptional form of customer service. It’s a real shame as we’ve ordered her before but I guess we’ll have to find a new kebab place.

I had previously collected from the shop and always been happy, but this is the first time I have risked a home delivery. I was not disappointed. The lady who took my order was very friendly and helpful. My order arrived fast, fresh and hot. Most importantly it was exactly what I ordered and the same high quality as when I watch it being cooked. Very Nicely Done. Thanks.

The order that was taken , was not the Oder that arrived and when I rang ! The response was “ would you eat it anyway?” So I agreed to keep the order only to find the food was cold and the fries where stale . So I would suggest giving them a miss

This is the best place for kebabs, we have the mixed kebab meal, it’s great plenty of meat, and very very tasty. Love it!

Best kebab in ashfort and nice and friendle service. Nice ,clean and hot food. Definitely I will be back

Live local but never tried this one. Very impressed, good portions and fresh tasting. Large chicken shish more a medium, but nice all the same. Would use again

I ordered from these on many occasions, this time I thought I would order through there own website. I can't eat gluten and always request the pitta to be left off and the sauce on the side... Not in the kebab.. well it turned up in a pitta and sauce drowned all over it. I rang the takeaway and the chap who answered the phone said my notes had not gone through, and that I should of rung, and other customers are being able to send notes through ok. I replied well what am I supposed to do with a Kebab I can't eat, he spoke to the Manager and he said unfortunately nothing, you would have to pay for another. I said to him if you look at my order history im very good customer, and you will see my order always states this. He replied, sorry nothing I can do. Now, ok I might spend £20 a week with them, but my opinion on how they dealt with complaint will be voiced all across social media. To appease the situation all they had to do was replace my kebab, as clearly theres an error on the website, but instead they have a very disgruntled vocal ex customer.

Me and my partner always order from here on just eat. Always on time, hot and the best kebab in town.

Really disappointed with the food - the order was incorrect, when I called to explain the person on the phone was rude and put the phone down on us. Please be careful.

We haven't used the restaurant

Had to call them again after 45 min Recieved kebab after 1 h Water missing and didn't get bottle of Pepsi for late delivery Never again !

Normally order from here but last night was horrible the meat was ally chewy it was so greasy it was seeping through the box sorry guys but terrible

Normally order from here but last night was horrible the meat was ally chewy it was so greasy it was seeping through the box sorry guys but terrible

Best kebabs in Ashford in terms of price, quality, quantity and delivery time! Amazing! Will always order from Topkapi only!

Great kebab as always. Chilli sauce was awesome.

Best kebabs in Ashford in terms of price, quality, quantity and delivery time! Amazing! Will always order from Topkapi only!

Late order, cold food, missed part of order! Very disappointed tonight

Got my order wrong and my chicken burger was over Done. Delivery time was spot on time.

Late order, cold food, missed part of order! Very disappointed tonight

Very quick service and great food

Very quick service and great food

fresh and tasty, fast delivery, highly recommend

Good size portions and nice and hot and very tasty highly recommended

Good size portions and nice and hot and very tasty highly recommended

food was great really nice but for an xtra large order their wasnt value for money in regards to portion size..they forgot my drink but i was refunded.

food was great really nice but for an xtra large order their wasnt value for money in regards to portion size..they forgot my drink but i was refunded.

3 times now they've left out the chillis I like and in my personal opinion makes the meal. Iv even rang them straight after ordering to confirm I'd like them.

3 times now they've left out the chillis I like and in my personal opinion makes the meal. Iv even rang them straight after ordering to confirm I'd like them.

Was 15 mins late and had food missing then had to wait a further 35 mins for the missing food to arrive

Was 15 mins late and had food missing then had to wait a further 35 mins for the missing food to arrive

Food took an hour and half to turn up. Went to hot hut instead. Great food and service there. I can't rate topkapi food coz it never turned up.

Food took an hour and half to turn up. Went to hot hut instead. Great food and service there. I can't rate topkapi food coz it never turned up.

On the whole we was happy with the takeaway. Only a couple of things let it down. The chips were not very hot and on the soggy side but I suppose this is expected due to the delivery. Also one of the chilli peppers was past its best, it's was on the turn and not healthy looking at all. Unfortunately the chicken donner shavings were tiny pieces and a bit on the burnt side. Apart from that, the meat was delivered hot and the lamb and chicken shish were awesome

On the whole we was happy with the takeaway. Only a couple of things let it down. The chips were not very hot and on the soggy side but I suppose this is expected due to the delivery. Also one of the chilli peppers was past its best, it's was on the turn and not healthy looking at all. Unfortunately the chicken donner shavings were tiny pieces and a bit on the burnt side. Apart from that, the meat was delivered hot and the lamb and chicken shish were awesome

Most of what we get has been nice except once. We love the pickled green chillis and believe they make the meal so we always ask for them but don't always receive them

Loved it!!!! Will be back!!!!

Took over an hour to arrive. Food was cold, re-heated to death and just not good in the slightest. Charged extra for delivery despite ordering the minimum needed and living just over a mile away. Didn't listen to additional requirements for the order. Would not order there again.

Ordered for 17.00, arrived at 16.40, there was a reason for choosing the delivery time I did.

Food arrived earlier than expected which was great. The member of staff was friendly. The kebab was quite cold but it tasted great, as always.

Pizza was burnt and forgot my drinks and pots of sauce

I have order many times and will continue to if the food stays to same standards

Always get a good meal from here n the kids love the burgers, they forget the drinks sometimes but usually pretty good!

Order arrived early then expected but it was Tuesday. Quality of the food was better than in the other chips shops but some of it was a bit burned . I am maybe a bit fussy about food but should I not be when I pay for it?

Counciled order as charging for delivery even tho I live within a mile will not be ordering from here again for this reason

always something is wrong with the order

Good food forgot my sauce though

Fish was sopping in fat... old dark oily donner meat and the bbq sauce smells like someones died... overall. .. disgusting!

Delivery took 1hr 20 mins. When arrived food was cold. Nothing was said by the driver just handed it over and left. Food was really nice but the delivery time put a downer on it. I rang the takeaway to find out where our order was and as I was on the phone it was delivered. I said to the guy on the phone "O it's just been delivered" and he said ok and put the phone down. Not good customer service. I understand these places are busy but a sorry it's taken it time wouldn't go a miss.

took an hour and 20mons to deliver, pizza was completely over done and burnt, food stone cold and portions tiny even tho we had ordered large and extra larges. phoned and complain said they would deliver new food within half an hour. nearly an hour later food arrived and wasn't much better than the first lots. safe to say will not ever be using again!!

Yet another epic kebab experience.

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Good good, order here all the time

Order was wrong ordered coke they gave me pepsi without asking why offer it if you dont have it ordered extra cheese in burgers never got it but payed for it very very poor service will not be eating here again.

Very good food and prompt delivery

Asked for sauce and salad and got nothing on the kebab, rung up and nothing was done about it. Not happy

Disgusting in every respect! Possibly worse takeaway I've ever had! If you're thinking of ordering from here... Don't.

Was ordered and due at 7pm one evening. Still not received at half 7. And the app said it had been delivered. Not happy at all.

This is an absolute shambles. Items were missed off my order and the quality of the food was inadequate. I received a frozen cheese cake covered in ice and frost and when I contacted the takeaway, I have had no responses and no attempt to rectify this. Disgusting.

Donner meat was not cooked enough

Took an hour to get here and when it got here it was cold 😡

Food bit cold had to reheat but great tasting

Fantastic as always nice friendly people highly recommend

Got half of the order delivered on time, the rest they forgot to get me so when I did turn up the rest of the food was cold. Not very happy with the service, however it's the first time it has been poor previous times I have had no complaints

2 out of 3 times they don't read the order food delivered differs from order need to find some place else

Rude obnoxious people who forget half ur order every time an then shout at u down the phone like its our fault!! Will never use these twats again!!

Is very good will definitely use again

Sadly, despite a phone call the order was wrong...order a cheeseburger with ketchup and no cabbage...it arrived with cabbage only, no other salad and BBQ sauce...very disappointed, tried to phone but engaged.

Awful. Wrong items and no burger sauce :'(. Also delivery took nearly 2 hours

Amazing food never had a problem with anything :)

Its always hard to rate a kebab shop, but Top Kapi is always first on my list if I fancy a kebab. Delivery always is underwelming if you have chips, I dont think I have ever had decent chips from this place that I didnt pick up myself. I think the chips sweat in the burger tray. However, I do regularly get their House special, its a mixture of all of their meats, its lovely and always gets eaten up. Always turns up nice and hot although a bit stingy on the sauce/pita.

Delivery arrived within 20 minutes of ordering, which would've been good if I didn't order it for 40 minutes after that. Food was good though

Pizza was excellent and tasty. The delivery time was almost to the minute of the suggested time. Only slight annoyance, paid for extra topping but it wasn't added.

Food was excellent . Time waiting was little longer than I'd have liked buy otherwise fab . I'll be happy to order again

Would not order again food was awful and took over and hour to be delivered

Bit stingy on the salad but apart from that excellent

The delivery took longer than expected, so the wedges were soggy. Also, there wasn't much salad with the kebabs

I am quite disappointed, the best part of the order was the can of Pepsi! Bland, greasy, no flavour, soggy chips and soggy garlic bread, such a shame :-(

Hasnt arrived an hour has gone by 28 singleton road

Great house special, excellent delivery

Fantastic food and service. The cooked food was piping hot and the salad and drink was nicely chilled. Highly recommend them.

Food took 1hr 40mins to arrive and was warm at best

Food good but portions small...downside is the chips which looked like they were cooked 3 hours ago and reheated :-( Kebab quality was good though...

Was nice, but we ordered a doner kebab with burger sauce and it came with no sauce on it.

Didn't come at delivery time stated in fact took 20min over time stated. But was v tasty

Incorrect order and 45 mins late , food needs work. If you want a kebab look elsewhere

Sent a wrong item but the rite 1 was sent straight away

I normally order and get good food, today I was very disappointed I ordered and it arrived 1.5hrs later after stating 30 min. We had to call at the hour mark I think to help them remember our order. The food was cold when it arrived and needed to be reheated in the microwave, it wasn't up to the normal standard we have grown accustomed to. My neighbour who eats anything also complained as to the poor standards tonight. I hope they improve next time I order.

I was absolutely disgusted food was burnt and took 1 hour and a half which is a long time

The food arrived and was cold and burnt phoned the shop and they said they was busy

We always order our kebabs from Topkapi and am usually very happy with the quality, portion size and service. We would recommend them.

Ive been using TopKapi for about 4 years and order at least once every week. Unfortunately I am now suffering food poisoning induced gastroenteritis after my takeaway Saturday evening. Youve lost a valid customer

Worst takeaway Eva had was late and cold and tasted not good won't use there again

Was really good food! Quick delivery. Will use again

Food turned up very cold. Pitta bread was cut in an odd way, meaning it could not be filled. Very disappointed and will not be ordering from here again.

Food was lovely but a small Donna was like £1 worth of meat and chips there must of only been 15max

Ordered a x-large chicken doner but it was more like a medium.

Really cold outside, so they had the forethought to put the food in an insulated bag, BUT they put the cans of drink in there too. So.... the food was freezing!! Not the first time we have had cold food from here

Quality of food was good but they forgot to deliver the bottle of coke I ordered

Asked for the house special kebab with chilli n garlic sauce and 2 extra pitta and a cheeseburger with burger sauce. Got no chilli sauce and the salad consisted a bit of iceberg and chunk of q with tomato. It was smaller than youd get in one kebab. The pittas were slashed half way down with knife so couldn't get anything in them The burger was without its burger sauce. Tasted fine but was annoyed .

Great service and great food. Definitely going to continue ordering from here.