Top Stop Takeaway in Carlisle

Do not go to this place it is disgusting. The food was cold, brown and tasted off. But when I talked to the people they said they can't do anything about it. The chicken on the pizza tasted funny which can lead to food poisoning or something more serious. But when explaining this to them they didn't care. This is unacceptable especially for families who wanted to have a treat. This is a disappointing experience. I will not be coming back here

No amount of cheese and béchamel could hide the burnt disappointment that was my parmo, cooked by Sauron himself in the fires of Mt.Doom

much better. 😊 much better delivery time

shamenmy last few orders from you have been at least 15 minutes later than the app advises.

Get orders wrong and then rude when you complain! Avoid!

My pizza was cold the kebab meat was burnt and I had very little cheese

burgers wore nice but would not rate the salad as it only consisted of lettuce and to much onion. chips wore under cooked. pizza was nice but once again to much onion on the Bolognese pizza ,over all poor .

was cold needed warmed up in the microwave 😞

The driver is friendly and respectful

Wrong sauce on a basic order with clear instructions on what sauce is requested. Really poor attention to detail on my order.

Other than it being late, it was good and I enjoyed it

Great service,great food!fresh and hot.

Food was lovely and hot when delivered

was a Tuesday evening so should not of been that busy. ordered at 9.20pm had to call to check. food arrived just before 11 and was cold

food was cold not happy normaly.its lovely.but it went straight in bin disapponted

Great customer service from staff food is off high quality Desserts are amazing

Cold on arrival only time this happened was 20 mins late from food arrival estimate to time of should be here

First place in my life to ask if I want salad in my burger. Said yes but still didn't get salad in it. Maybe I'm just not deserving of some salad.

Food arrived cold. Donner meat was hard and dry asked for chilli sauce and salad and I got a slice of onion and red cabbage! Chips were like cardboard. Horrible experience won’t be buying again

Really nice food, nearly all delivered on time. Forgot one of my items 'pizza', quickly resolved by shop staff, was cold when redelivered 25 mins or so later, but still tasted good.

Staf was very kindly and friendly,doner kebab was very delicious.

Great value for the food. Delicious and clean. Kebap was huge. Staff is very friendly

Ordered delivery, Chicken Kebab, delivered no salad, pitta was like leather & Chicken really dry! Usually really good, but won’t order again%!

It was the best kebab I've ever eaten in my life, thank you, the portions are very good, I feel full before my meal is over thank you

missing part of order but arrived soon afterwards thanks

Excellent chicken kebab, first time I have had a good one in Carlisle!

my order was late and pizza was warm not hot won't be ordering again

Usually Nice food however not this time, chips were disgusting, pizza was dry and nearly an hour late

Shocking..not only the worst Kebab I've ever had, but the worst food I've ever had How can it be cold yet so so so over cooked ? Disgusting

Disgusting service food was hard and dry breads were hard will never be ordering again

Ordered the food before 1 am got a notification saying it’ll be here at 1:45 came at 2:21 absolute joke rang up to ask on the order the man on the phone was cheeky pizza was room warm and the delivery driver knocked on the door like swat, terrible

Didn’t receive my drink or garlic sauce . Wasn’t sent with order tried to ring the shop but couldn’t get through

Really good service from driver, was lovely and smiley. Deserves a pay rise

didn't even receive receive my order. Never again will I order from Top Stop again! 😡.

Top stop great but once again just eat changed my order to collection when I had made sure it was delivery and had asked someone else to verify that, this is the second time and it's ruining my order and top shop have been very understanding both times I've rang them

Didnt bring my full order chicken balls were rank never order again !!

The food is roughly made and the ingredients are clearly not fresh. more than once, i happened to find my chips green and soaked in oil, dry salad and stone cold bread, almost like chewing plastic. I don’t know why people open restaurants if they have no interest or commitment towards the customers or food in general. Such a shame.

Well most of it went down but mother doesn’t eat kebab.

I noticed that the price I paid is different from the one on the menu. Additionally, the quality of the food (chicken burgers), not the best. it is not specializer in chicken fried

got delivered to wrong house and took 2 and a half hours to come

you forgot my salads and my two sauces

Ordered it at 19:30 didn’t arrive till 21:47

The food as always was lovely but an increase in an already over priced extortionate delivery charge from £7 to 10 pounds is enough for us to consider looking elsewhere in future.

I ordered couple weeks ago and I’ve had the same late delivery time

Hi, i ordered from here lastnight and i didn’t end up getting my order.

food was cold and disgusting over cooked chips wont order from here againand it was late ending in bin

90 mins to arrive will not be ordering again.

No garlic mayo as per usual it happens every time I order and orderd 4 pots so not cheap.

I specifically asked for no cabbage in capital letters and was given cabbage witch I don't like so I did not eat the garlic mushrooms were nice

The kebab was dry and hard wasnt nice at all

Was late which isn’t too bad but ordered extra large but was a regular size very disappointed as not got what I paid for

Shocking tonight. Been ordering for years and worst eve. Lack of quality and amount more like a medium rather than an extra large ordered. They don’t care so thought I would vent this way but they don’t give a S*** They have complete disrespect for customers

The garlic pizza was dry and the cheese on chips was all at the bottom and had to much oil on them

The food is tasty. Despite this, I ordered and payed for a garlic dip. When I collected my order I again asked is my dip there as I didn’t feel confident that they had remembered. A staff member assured me the dip was in there. It was not. It is not that hard to include a dip in an order.

Food was nice and hot. Delivery was on time driver was polite

3rd order in a row where there has been an issue, no one answers the phone or messages you leave them.

Had a take out from here the other day , Made me sick for two days food poisoning Would reckoned anyone eat food from here

Always a lovely pizza and on time

quality was terrible the chips were soggy and undercooked the parmo was greasy and the chicken was like cardboard over all tasted terrible

After a few wobbles previous this food was absolutely delicious it arrived on time warm and very appetising thank you

Very polite driver and amazing food

Awful food and such rude customer service orderd a pinapple pizza and chips when I got to the bottom of the chips I noticed it tasted weird. Only to see there was around 5 nuts at the bottom of the box. When I rang to Inform them they called me a liar and a bull shifter and said I was on the blocked list avoid this shop at all cost the pizza is rotten

Absolutely disgusting service.Waited for 20 minutes and then were told they weren’t open to put chips in fryer (despite them already being in for other customers) waiting for nearly half an hour. The server took a personal disliking to me and any my partner, there is absolutely no justification for this type of profiling. Wouldn’t order her again if my life depended on it.

Unfortunately kebab,chips and pizza were nearly cold....certainly not what I expected......ive had far better from this takeaway before

Goodness that was fast delivery. At 20 minutes earlier than estimated time slot. Appreciated. Many thanks

Food was cold when eventually arrived very disappointing not good to eat

The food was uncooked, very disgraceful place

Arrived 1 hour after estimated delivery time. Food freezing cold and 1 pizza missing was told would be sorted never received

£9 for a medium size and was tiny not worth £9

It told me the driver had set off and it took him about 20 minutes to get to me , probably had multiple ordered and food was lukewarm

Hot and spicy with chicken delicious

Food was cold due to late delivery . Won be ordering from here again.

It was 1 hour and 20 minutes late. No apology off the driver for being late and they forgot the garlic sauce.

Good should have been delivered between 00:50-1:10am it’s now 1:43 and still nothing tried to called and can’t get through to the shop

Love the food and service. Food always hot on arrival and very good food portions. Well impressed. I will always order from you when wanting a takeaway

Rip off joint. XL Doner kebab & Medium Kebab ordered. Both were tiny so I put them on the kitchen scales. 303 & 317 grammes between them. Smallest kebabs ever.

Used this takeaway for many years and always been really happy with it however this evening I ordered a takeaway using the app which said it would be delivered within 45 minutes, after 1 hour I called the shop to ask where it was to be told it was on its way, turned up in another 15 minutes not very hot & almost like it had been reheated, ate half a slice & in the bin it goes, very disappointed & you have now lost a loyal customer. Avoid at all costs.

Nice hot food. delivery was on time. Would order from here again

They do pizza 🍕 tasty when drunk 👍🏻

The offer was 2x 12 inch pizza’s plus garlic bread 12 inch and 2X Chips plus 1.25 lr pop I only received a can of Diet Coke!!!

Calzone pizza burnt top and bottom, rest of order perfect

Twice let down by them bad excuse really bad attitude

Well the chicken was the most dry and tasteless i ever had. Had belly aches after until this morning. The guy who initially served me was nice and friendly enough. But the blonde guy i asked for sauces after he could be a bit happier and respectful for customers. Deffo won’t be going back

Good food, good pride, order of the day when you need to feed yer face 😂🍕💕

Cold, send back to shop and back out, no garlic mayo

Asked for Mixed wrap to be separated including tortilla. Partner doesn’t like mayo and salad hot and wet. Told on phone they don’t do that even though they used to. Both manager and other staff very very rude. No resolution, just rudeness. Will no longer order from here, shambles.

Chicken Parmo had cheese on which was so greasey and slimey not like a nice cheese. Certainly not worth £8.50

Unfortunately this time my order was late,my kebab was also cold......ive ordered from this takeaway many times and had no issues...normally a great service

Food was burnt but we’d waited that long we were so hungry we won’t be ordering again

It was for my son , and he wasn’t at home, wouldn’t mind a few minutes but 45 minutes was way too early! First time we have ordered too 😕

Best pizza in town thank you guys

The food was awful. An extra large mixed kebab was ordered and what was received was a small pitta bread with a few chunks of meat. Disgraceful

3, normal a good kebab but I ordered the special tonight, only Donner meat, no chicken or shish, had these kebab's for year's, big let down tonight, wouldn't normally say anything,but, disappointed

When I spend £1.20 for added pineapple I expect a bit more than half a dozen tiny pieces!

A great pizza and chicken kebab was excellent, as usual tbh

Takeaway near the pubs clubs can't remember much about it but I got a chicken pizza which was nice

good food and excellent service polite deliverers i fully recommend

My order came pretty quick, I was extremely impressed Thank you for a wonderful service. I will be ordering again soon.

Always had great food from here until now!was really dissatisfied.food was late and cold.only got 3 small pieces of a large shish kebab for a tenner.not sure if I will order again.

Why has this been marked as "delivered" when it wasn't? But only marked at a time when you'd stopped taking calls...