Milano Pizza & Kebab in Carlisle

I've ordered from Milanos for years as I really rate their kebabs however my last order on 02.11.24 was a massive let down. Several mistakes were made! I ordered chilli dips and got sweet chilli, the chips were cold and not up to their usual standard, they forgot to give us our salad boxes with our kebabs which isn't the first time this has happened, some hairs were found on the pizza and lastly we asked for thin crust pizza and recieved deep pan. Serious lack of attention to detail. Such a shame as this is my usual go to place but now I'm not sure I'll be ordering from here again anytime soon.

Turned up stone cold No salad...again...5 times Pizza and kebab

Decent deal for food and the amount. (One of the better takeaways in Carlisle)

Staffs were so polite and doing their best at the work. So much chicken on the pizza.

Everyone enjoyed their food. Chips were a little soggy, but otherwise excellent. Would order again.

Ordered at 20:30pm, called up to cancel the order at 10:15pm as it still hadn't arrived and 3 out of 5 family members had given up and gone to bed at that point. Obviously can't give much of a review on quality as nothing arrived to eat.

The pizza was disgusting and hard won’t be ordering from you again chips wasn’t even cooked properly

The Pizza from Milano was great. No doubt about it. And the service also was prompt and polite. Although I'd prefer takeaway to dining.

Was lovely but unfortunately cold on this occasion. Garlic mayo is one of the best in Carlisle, not that bottled rubbish. Would try again.

It is quite a small shop, it has some tables and chairs but is very basic. The food is delicious and reasonably priced. You can also get food delivered.

delicious but don't recomend the chilli sauce (personal opinion)

My order never arrived. I waited two hours for the order for nothing to show up. By which time it was then too late for me to sort another arrangement for food meaning that I am having to go the whole night without eating anything. Not good enough at all absolutely shocking service.

I swear on my life this is honestly the worst kebab I have ever had in my life wouldn’t even feed it to my dog. Asked for chilli and yogurt to get no yogurt and the chilli is all clumpy and freezing cold making everything else cold kebab meat tastes like it’s days old defiantly wouldn’t recommend visiting this place as it’s a complete waste of time and money.

I ordered 2x chicken kababs and came with no salad.

i did not received my food and it says it's delivered??????

Order was 20 minutes late and pizza was cold!!

Meat was cold and didn’t get right items

cold and late ,then the driver touched my food...no more Milano for me

Ordered pizza at 10pm phoned an hour later to be told there was a mixup with address would be delivered in 10 minutes 40 minutes later phoned again to he told driver hadn't left yet cancelled order will not be ordering again dreadful service

I haven’t got my order and it’s saying it’s been delivered?

Took 1 hour 50 minutes to deliver 2 cold pizzas!

When delivery time was reached it came up as food delivered which it hadn’t been, I then called the restaurant to be told it was on the way and would be 2 minutes, 15 mins after that the app changed my delivery time to another 15 mins and it arrived late after that, food was cold

horrible experience food never came

Ordered food never arrived, the staff were very rude and not helpful.

the food was good but I ordered thin crust pizza and got regular.

Was very nice but more sauce needed

It hast even came yet bad delivery do not buy

Bit disappointed no red cabbage but very nice otherwise

Order was late, no apology or acknowledgment of this. Pizza almost cold, kebab just about warm, chips soggy.

Wrap n burger was gorgeous won’t buy from anywhere else always 5*

Took 2 hours to deliver could have a chinese come quicker, practically cold by the time I got it

Trying to find the best pizza in Carlisle. Ordered a deal with 12" pizza, 2x chips, 2 cans and mixed kebab. The deal didn't mention getting any dips so I paid for a couple and ended up coming with free dips anyway. The kebab was huge I couldn't even finish it. The deal was £17.50. Pizza wasn't bad, cooked underneath, not very crusty though. Pizza 5/10 kebab 5/10.

over 40 mins late phoned when 15 mins late and was told it was on its way. food good but lukewarm.

unfortunately the food was cold,but delivery driver was lovely

Ordered chips which didn’t arrive, personally rang Milano to change salad to red cabbage which also didn’t arrive.

food came nearly 2 hours late after having to phone 3 time each time being told a couple of minutes and when it came was cold definitely not ordering again

Order came and the 12" pizza was missing

Food was disgusting.I had the chicken wrap meal,chips were inedible,and the chicken looked days old.Went in the bin

Wrong pizza base delivery was late and the driver refused to get out of his car to bring it to me because it was raining and food was cold!

I ordered stuff crust and didn't get it

Got a kofteh wrap and chips for delivery and it was fast to arrive, the wrap was packed with kofteh and delicious although I wish they had a larger variety of sauces, the chips were also nice but not the hottest and slightly greasy, overall I would definitely order again

food was warm salad missing and 3x sauce missing

Says delivered and enjoy you food, I don’t have any food

Nice food good value for money

Good communication and excellent food!! 10/10

Love the pizza and kebab here, probably my favourite in Carlisle. Only thing is I ordered via Foodhub at 2pm on a Tuesday when the shop is meant to be open and the order has been cancelled as it says the shop is closed. This is the second time it's happened and it takes several days to get my money refunded by Foodhub.

not hot at all and quantity not as good as it was

No matter what you are in the mood for always stick a shish kebab on there, they normally come on 1 of 2 ways and both are amazing

absolutely great service,not been well today so was great they open early

food wasn't delivered yet says it has been on the app. Tried calling multiple times and received no answer. someone has accepted the order and said its been delivered, however it hasn't been. disgraceful

Very late ….shish wrap had 3 bits of meat in was just like eating a salty salad wrap …pathetic and very over priced

My food hasn’t shown up it said 2:15-2:35am

Awful experience. Ordered food nearly 3 hours ago hasn’t arrived and knowone answering the phone at the restaurant

I can understand being late new year eve was due latest 18.30 then was delayed to 18.55 didn’t get it till 19.15 makes me think might of been others probs than busy had to warm up as well still was enjoyed tho

Waited for over an hour and 30 minutes to then find my food left outside my front door, freezing cold. Last order of the year and an absolutely disgusting customer service 😔

Burger was sour the taste wasn’t good dilivery was so late I couldn’t believe last time dilivireng from here

Unfortunately the food was cold and not good to eat. The driver was on time and friendly

Delivered my Order but forgot one of the pizzas so I phoned up and they told me the driver had it . Waited another 30 minutes then phoned back to be told he will be 5 mins . When it got here was freezing cold

I also bought a drink I didn’t got it

Fantastic food definitely recommend

Pizza was cold. Delivery was within expected arrival but nearly 15 minutes after out for delivery notification.

perfect all round,fast delivery service

if you can don’t order here this place is horrible and the service is horrible the person didn’t order my food and when asked just swore at me on the phone

Disgusting kebabs, worried to do a fart or a cough since a got up the road back to Scotland

Was very nice just was bit cold from being late prob due to restaurant being busy

Pizza was cold,driver couldn't find address

Perfec but with wrong ice cream

Tasty food & delivered quickly.

Set time to 4:30 then had to call to tell them no tomato on the burger. Was told they would be closed by 4:30. (Why have it as an option then) and that it would be around 3:30-4:00. It then turned up at 4:45am WITH tomatoes in the burger.

My food has not arrived if it doesn’t get sorted then I will be coming down to the shop and making it fresh by myself doesn’t take this long

Pizza was cold Dona meat was mid

They delivered one thing the chips were cold and as if they were cooked a day or two before ordering had to phone up and the person who answered was rude and didn’t have any customer service at all was basically hello you forgot to send one of my items then them coming out with “yeah we know ok bye” what customer service is that won’t be going back

I don’t want to hear the delivery driver complaining how busy he is. The guy was rude

Disappointed to experience impatient, rude behaviour from the delivery driver. He continuously vented his frustrations about having to wait 1-2 minutes for me to reach the door. yelled that he will not wait if he sees my name on the delivery screen next time. Won’t be ordering again; food is ok otherwise!

Okay food, nothing special. Garlic mushrooms aren’t worth the fiver

Excellent food and value for money. We usually order a different meal deal, but tried a new one. Impressed as called in due to missing 12" Garlic bread with cheese from meal deal, but was quickly and politely rectified. Excellent service and hot tasty food. Thanks. Will deffo order again.

Pizza was warm,hubby's was cold

Have been ordering for years but won’t be ordering again. Second instance that food has been missing/ substituted for cheaper alternatives. No phone call to check/ explain. Delivery driver obviously annoyed that there were items missing and rude. Food although consistently good, let down by missing food and substandard substitutions. Sorry Milano’s, will be going elsewhere from now on.

Food was very good , tasty and large portions but shame it wasn’t very warm and was very late

Pizza was oily and cold and took 1hr 30mins to arrive… I ordered a single margarita pizza.. I don’t know how it took that long and it only arrived 25 mins after I called the shop… don’t think I’ll be coming back here.

I ordered 5 drinks and only 3 arrived it might not be much. However I paid for the drinks for them not to turn up. The food was decent don’t have anything to complain about other than the drinks

I ordered a Kofta kebab and received a pita bread full of chopped up burger patties, come on Carlos, you think this is acceptable? I'm so angry. If I wanted a burger I would have ordered a burger, not spend £8 for what I received.

Pizza base not cooked and stone cold on arrival .. drive said to phone shop but won’t answer phone

I was ready to write an awful review - item missing and wrong item send however! Delivery arrived on time and missing a cheesy garlic bread. Delivery driver said he would sort it (I wasn’t convinced). Good that had arrived was tasty and hot. Ice cream was the wrong flavour sent. On reflection - I actually got a more expensive ice cream sent in replacement and the driver did indeed sort it out and a fresh, piping hot garlic bread arrived not too long after too. Top marks Milano, thank you!

Very tasty and quick delivery, thanks

Garlic bread arrived stone cold. Kebab arrived luke warm..

Hot food was cold Garlic mayo tasted cheep

With this Milano takeaway I do like as they do everything ..delivery is hit and miss cause sometimes you wait a long time specially weekends for me from Carlisle im not far from restaurant and still delivery can be a long wait even clock warring out on Foodhub a honest review food is ok good sometimes pizza can be just warm and can be warm on other items food is good tho just wish better delivery times as felt bad calling restaurant all time for them just too say on way still was waiting long delivery times but food was good maybe quicker delivery hotter the food but also like this place as they do all sorts which is nice wouldn’t say bad restaurant cause of all the stuff they offer but could be quicker delivery heads up would use again but if busy you will be waiting on delivery honest review i would say 7.0 on food quality and delivery as too my own experience 4.0 but worth a look …

Food was hot and delicious and the meal deal was great value enjoyed by all here

Great food and great service. Thank you 👍

Fab hot food, cooked just right, made exactly as we asked for . Came super fast.

Really nice 4 cheese 10 out of 10

The food was good but delivery time was poor apart from that very good

Late delivery food cold not enjoyable

Ordered for a certain time and am hour later still hadn't arrived. Phoned the first time and was told it would be afew minutes, phone 15 minutes later and was told it would be another 15 minutes. Cancelled order on phone and was told I would be refunded the order which hasn't been done and am currently speaking to just eat about this. Won't be using this restaurant ever again

Forgot the garlic sauce so kebab was pretty dry! Doner meat was rather spicy. Delivery time was estimated between 7:15-7:35pm and it arrived at 8:10pm after calling at 7:45 to be told 5-10 mins.

Loved the chicken wrap. Perfectly done. Thank you

Probably due to traffic driver was nice polite

Always amazed by the quality of food highly recommend

Food came on time but pizza was cold, wrap was lovely