Pizza Express in Carlisle

Missing dough balls, took over 80 minutes to arrive and was barely warm. Would not be getting food from here again

The smallest pizza I’ve ever had delivered. For £15?

Items missing offered a refund for the item £4 less that I paid

We had an amazing time. Thank you for great service and food.

Food was aweful pizza wasnt cut,was burnt on the edges sauces were only half full,please dont touch this place,couldnt eat it so in the bin,they need to employ someone who knows what their doing,sending even a well cooked pizza not cut unacceptable

Dreadful service. Don’t bother ordering delivery from here

Very very slow service 35 mins for 2 starters and 1 side item, had to ask for it to be packed to go as we had train to catch. Food was nice on the train but the sauces that were mentioned to be with items missed off had to ask for a bag, cutlery and napkins, the place had 6 tables in

It a bit drab in the decorating need updating

Showed up with the wrong food. Had to go out and get the order as the restaurant wouldn’t send a driver, no refund offered, driver didn’t care!

Love love love it here!! Callum is seriously an absolute credit to the team and always makes us smile! Food is always delicious

Great food . Good service . lost a star for getting my takeaway dessert wrong. Cost me £7.75 and I don't like lemons !! Should of checked before leaving the restaurant 🙄 😒

Ok. We visit many Pizza Express place around the country a sthey are favoured within our family. We like to rate them which is always fun as they are mainly pretty similar. However, twice now in a few months, certainly since the reopening Carlisle Pizza Express has bee very poor. Once we can forgive but now there is a problem. This weekend 22 March 2025 we booked and when we arrived the restaurant was not busy, maybe half full. We were old there was a 40 minute wait on food. Why? Not clear. It became clear. This restaurant is confused as to whether it is now a take away or a dine in experience. When the pizza did arrive it was over done ad the toppings burnt. Sorry Pizza Express Carlisle but you know this... We won't go there again. There's one in Kendal in the Lake District so we'll stop there next time. Sad to write this about a favoured restaurant.

was left voicemail to say they had no dough left and cancelled order so ordered somewhere else but the foid still turned up but cold

miscommunication between restaurant and driver which resulted in food being cold and inedible

Went today for my daughter's birthday. So disappointing. We normally love pizza express (been let down by this one twice now so never again). We were the only customers in store. It took ages, service was average and the food was rubbish and tasteless. (Pizza express fans make the trip to gretna it's way better.)

Went for my husbands birthday meal, very very slow service. We waited 30 mins just for our drink! Don’t get me started on the food. We always tip good. Our bill came to over £200 and it was that bad, we couldn’t even face to tip, my father in law is celiac and they hardly had anything in for him, no pasta etc, very very poor! Don’t promote you do gluten free if you don’t have anything in! the only good thing was the girls lent me a lighter to light my husbands birthday cake - we won’t be back and this is I’ll be posted elsewhere In several place :(

Absolute joke of a restaurant. Pre booked for my wife’s birthday today … manager oblivious to our presence , staff barely existent , surrounded by uncleared tables … absolute hole tbh 👍 no direction / motivation help us . Starters were awful .. frozen sun dried tomatoes are not acceptable as are half cooked dough balls

When it arrived it was stone cold and looked like it had been reheated as it was black in places. No cheese shavings either

I’m missing a whole side of dough balls and 3 sauces

I waited two hours! Food was horrendous

ordered the vegan buddah bowl for the broccoli...none in it! just the normal overpriced salad!

Dont order frome here online they dont make ur order as a delivery driver i never accept order frome here

Absolute disgrace. My order was almost 3 hours late. I rang the restaurant and it was sat there ready after 20 mins. It came and was like eating rubber.

Worth pizza what I eat in my life, calamari burnt all food cold, very bad food not worth the £34 what I spend

The pizza came cold and it took around an hour to come which is a bit much considering a pizza can take 15mins to make.

from ordering to receiving was nearly 2hrs

The food arrived cold and barely edible. Very disappointing

ordered from just eat and food arrived cold, like left over pizza cold. We had to reheat in oven for 10--15 mins. Complained through just eat asking how it can happen when we live in CA1. They refunded the delivery cost (2.79) and explained nothing, not really reassuring us it would not happen again. Pizza was really nice, had the really thin base, would like to order again maybe direct with restaurant. Not sure if they have own delivery drivers

It was surprisingly busy for a Thursday night, however the 2 front of house staff members kept us informed at all points with any delays of food delivery, which I might add were negligible really. Very good experience and good food as always.

Visited today for lunch. Was very quiet and we didn't need a reservation. The food was the usual Pizza Express quality and as we had Tesco vouchers, it made it an inexpensive lunch. The waitress was very pleasant and polite.

Food took over two hours to arrive. When it did, it was stone cold and missing toppings from the pizza. Absolutely shocking!

Fantastic food and experience, the staff were lovely and polite, in spite of the fact that only two of them were managing to serve everyone in the restaurant! Will definitely be coming again!

Stone cold 🥶 not happy at all won’t be ordering again!

1hr 40mins for 2 pizzas. Kept warm by PizzaExpress but that made dough tough. Not a great experience.

I placed my order at 3:00 the app is now saying at 5:30 that it has arrived which it hasn’t. I’ve contacted the place I ordered my food who had to prepare my order for a second time.

Food was stone cold, very disappointing

Delivery time kept getting later and later. Had to ring to check what was going on. Eventually arrived 8.20pm. Romana pizza cold on arrival. Dough balls lukewarm.

I ordered my food from just eat and i waited 3 hours for it not to arrive. I decided to go and pick up my order which the amazing staff at pizza express re made my order for me and popped in a couple of extra brownies to apologise for the delay which was no fault of their own. Absolutely amazing service and lovely staff ❤️

I order a pizza express with the last of my Christmas money for me and my starving friend, it was ice cold and the portions were tiny and we still didn’t finish it cause it was just awful. The best thing about it was the free dough balls that where drier than the Sahara desert.

No drink food cold took hour and half to come

Food was horrible the the al forno pasta with choriso didnt even have choriso pasta didnt taste fresh felt like i got robbed paid £130 gor 4 people overall a bad experience

Disappointing how my food came Waited 3h for my food and when it arrived it was burned couldn’t eat it Pizza came hard as stone with barely anything in it

Awful and disappointing are the only words to describe our experience. We booked a table for 5pm. The restaurant was not even half full. We ordered our drinks, starters and main course within 10 minutes. Our starters arrived quite quickly. After waiting 30 minutes for our main courses, we asked the staff where they were and were told they will be out very soon. Another 15 minutes passed and we were getting very annoyed. We had ordered 1 pizza and a pasta dish, the restaurant wasn’t busy. Most of the waiting staff were hanging about and I noticed there were 5 staff in the kitchen! At 5:58pm our meals arrived. The pizza my husband got was not what he ordered!! They offered to change it. At this point we left, we had had enough waiting. I could have knocked up a pizza and pasta dish myself in a lot less time than 5 chefs could manage. Disgraceful. Shame really as we have eaten here numerous times over the years but I definitely won’t be going back.

Good food but incredibly slow service considering it was a weekday and mostly empty

The staff were really nice to us and really helped us with the offers on the app that gave us quite a bit of money off. Also, I've been going to this one since I was little and, for me, it's never changed and I love that. The food hasn't changed and it's amazing every time. Sometimes, when I've been in the past, it has taken ages for the food to come but it's usually because of how full it is. So it's definitely a restaurant I recommend for others.

staff were very nice and welcoming. I had the dough balls as the starter very delicious. for my main, I ordered a margarita pizza was a bit plain for my liking. therefore, would recommend those to order a more flavourable main course. also, they had no accessible facilities upstairs, all the toilets were downstairs. overall, atmosphere felt very comfortable and cosy along with the Christmassy vibe it brought with the songs playing in the background.

food was so cold I couldn't even finish it

I always get the Fiorentina and I had not eaten one for years. It didn't disappoint! Good crust and perfectly cooked. Pizza Pal beer was decent too!

Terrible place, terribly ran by incompetent management. Avoid, go to a local independent Italian. Do not order on Just Eat. Make you wait 2.5 hours then just cancel the order. Clowns!

Food came and it was burnt. The lasagna was full of burnt black bits

excellent service and delicious food, thank you.

Lovely staff, very attentive. Food was good. We pre ordered and so it came quickly and was freshly made. Staff also agreed to bring out birthday cake and lit candles. Thank you Pizza Express Carlisle for great service.

Rediculous delivery time, restaurant kept moving it later and later. Almost 2 hours. Order was changed as 2 of the items wernt available after ordering. Food is good but the service is shocking.

Food was cold upon delivery. Food was delivered approximately 50 minutes after the advised delivery time. App confirmed the Food was ready and delivery driver was at the restaurant ready to collect but the food was not ready. Given how cold the food was upon delivery, I can only assume that the food was sat in the restaurant for quite some time before it was given to the delivery drover. Very poor service

Delivery time kept getting pushed back to over an hour later. Got a phone call from restaurant to say they didn’t have stock of over half of the things we ordered. Pizza came and was cold and stale. Average food delivery time awful.

Sorry, here I make up my comment. I did not leave my comment because we were too much familiar with Pizza Express from several countries. It's simple and many branches stores The quality and the taste are reliable and stable.

We had a table of 12 booked for a small party, all food preordered except desserts for the adults. Our party consisted of 6 adults and 6 children aging between 2 to 8 yrs old. Firstly the food was delicious, cooked fresh and presented very well and no issues on that front at all. The problem was the service, and the timings more than the attitude of the staff. We booked our table for 16:30 thinking we would be in and out, we were virtually the only people in there at one point but it took 3hrs for us all to eat from start to finish. The children were restless and starting to act up, other diners were looking and this made us all feel conscious and we ended up just wanting to leave. Everyone’s food was served at different times, people had finished starters before they’d all been brought to us. Deserts were virtually an hour from ordering to being served. Will we go back, probably as a family only. I honestly wouldn’t recommend this for a party as our experience was tarnished. Credit to the staff member who deducted our desserts from the bill as a token gesture, but frankly the food was worth the money so it somewhat didn’t make up for the service.

Food was cold and 30 mins late

I called the restaurant twice after them calling me to say that part of my order was out of stock. when my food arrived nearly 2 hours after ordering all my food was cold. I'll never order again.

Just had a lovely birthday meal for a friend here tonight and I just wanted to comment on the brilliant service. I didn't catch his name but a lovely young man who realised without us saying it was a birthday and popped a candle in her ice cream! He was so kind and helpful with suggestions on the menu and took a couple of photos for us too. A real credit to your business, he made it a lovely evening for us and the food was really tasty too. Thank you for a smashing night xx

Wasn’t that impressed , we ordered and straight away it said delivery ETA 30 mins. Then it just kept extending and extending. We then rang through to find out what was happening .The order was ready but the driver had left but was coming back. We then received the order 30 mins later. Which meant the food wasn’t great quality. The pizzas and you could tell the dough balls were hard and not soft to eat. Then the garlic bread with mozzarella had no mozzarella on it and was plain.

food was stone cold, was an hour late after saying it was on its way. poor poor service, will not be using just eat again!

Decent enough branch of this chain. Fairly small restaurant and slightly slow for the food to arrive despite it being quiet. Very friendly staff. Let down by the lack of vegetarian options - pizza express seems to have reduced its menu choices.

Decent enough branch of this chain. Fairly small restaurant and slightly slow for the food to arrive despite it being quiet. Very friendly staff. Let down by the lack of vegetarian options - pizza express seems to have reduced its menu choices.

pizza was stone cold when it arrived

Jack was attentive and friendly, just lovely, smiled a lot. Nothing was too much trouble.

Jack was attentive and friendly, just lovely, smiled a lot. Nothing was too much trouble.

Food here was great. Take out a mortgage for a soft drink. Paid £3.55 for a Coke Zero, when it arrived it was a standard 139ml can - robbery!!!!!

Order didn’t arrive despite giving the correct address and being given a unique order code! You have ruined my night entirely!

Dreadful - after 45 minutes the pizzas turned up desiccated, burnt on top and almost inedible

Food arrived stone cold, which isn't good for dough balls, cheesey things, and pizza. For the price, I expect much better quality.

Food took for ever with the restaurant being less then half full this was not acceptable. When food did arrive it was piping hot and stodgy if it had been in a microwave for a couple of minutes, even the bayleaf and lemon was hot. Not a great experience.

Not a fan of big chain eateries, but the Calzone was excellent. The staff were spot on.

Went here as we were in town and with a chain you usually know what you’re getting. Waiting staff friendly. Food took a while longer to come than expected, especially as the place was less than half full. Gluten free dough balls overcooked and nowhere near as nice as I’ve had in other branches. Gluten free pizza ok but very sparse toppings. Probably give this branch a miss in future.

Food was cold when arrived so not enjoyable and took ages to arrive. Kept changing the time it would get to us.

Portion size was tiny pasta was burnt pizza was soggy

Nothing to complain about, sorry.

We’ve been coming to Pizza Express since our first date 26 years ago. And our visit to Carlisle PE met the same high standard we’ve come to expect. Friendly, capable staff and the same consistently high quality delicious meals that keeps bringing us back no matter where in the country we are.

Soooo disappointed! I live abroad, and Pizza Express is one of my favourite UK restaurants. We stopped in Carlisle driving from Manchester Airport up to Aberdeenshire on the way home for the holidays. Paid for 1 hour's parking, which would usually more than suffice; however, 45mins after arriving, we were still waiting on our pizzas. The wait staff were pleasant, but had not picked up on our long wait till I raised it. I asked how long our order would be, learned it would be another 15 minutes at least, and so we just cancelled it, and left. Notably, most of the orders we observed going out, were not being delivered to customers in the restaurant, but to Uber delivery guys waiting in the hall just outside. Our waiter apologised about this, and explained that they had no control over it. I'm not sure if this is symptomatic of UK restaurants as a whole these days, but I've certainly never, in at least twenty years of visiting Pizza Express, had to wait an hour for a meal. Too bad the people who can't even be bothered to get off their sofas and walk into town for some food are the ones who get served first.

We had a lovely meal. Millie, our waitress, was very friendly and knowledgeable about the menu. We hope you have a great holiday in Torquay. Dan, the manager, was very helpful too.

Ordered American hottest pizza but was milder thank milk

Always enjoy Pizza Express pizza's even if they are a little pricey.

cold and little to no cheese not nice at all , for the price this should be able to see or taste the cheese

Ordered food through Uber it took 30mins to arrive after being ready and was cold. Uber only offered 29p back which is frankly insulting. Tried ringing the store and was told that as it was a delivery company they couldn't do anything. They didn't even take any details about the delivery so clearly not interested in customer feedback and content for customers to be ripped off while profiting and hiding behind the delivery company.

Always fantastic food and service here!

We were on our way to the lake district and almost missed dinner time. Google maps suggested this place as the only open place with proper food. In the end, we had a very enjoyable Italian dinner. The store has a wide selection of pizzas. The two we chose tasted really good. My lasagna was absolutely yummy. The best value is the 7.95 pound 3 course kids menu. It comes with a rough ball, a pasta or pizza and a full size sundae. We all loved our food very much.

Never received my order, due to issue with application

Awful cold pizza with very little topping. Tasteless. The place was empty on an otherwise busy Saturday night in Carlisle . I ordered a mojito at £8.45 which came in a tiny glass ! RIP off! I used to enjoy pizza express but wlll not be bothering from now on over priced and scrimp on topping

We come to this pizza express all the time and consistently have amazing food and the waiting staff are lovely and attentive.

Great place to have a nice dinner 👌

We ordered delivery viaJust Eat. Wow, amazed at the poor customer service @Pizza Express in Carlisle, ordered online via 'Just Eat' a sharing Pizza and a portion of Calamari (Just Eat offering 40% off), order delivered to find burnt Calamari and cold, tasteless Pizza. I often leave positive and well deserved feedback on restaurants or takeaways, so by the way I am NOT a 'Karen' 🤣. So hubby rang them to tell them this to be told he needed to take it up with 'Just Eat', no attempt to rectify or replace the food. They asked him to send a photo to the manager (which we duly sent immediately) so they could "address it with the team", ahem, what about the customer experience and rectifying the issue and replacing the food? No. Not an option! Now wondering why the 40% off offer = 40% less quality, they're desperate for orders? Will NOT be ordering from them again, plenty of good pizza places in Carlisle. Up your game Pizza Express or you'll be another empty unit in the centre of Carlisle!

Called here with my adult son and 12 year old grandson whilst in Carlisle for a football match. Pizza Express is a favourite of grandson so we indulged him ahead of my preference for the nearby Bangladeshi restaurant . Our pizzas, sides and desserts were all fine and up to usual PE standard, but unfortunately our experience was impacted by the very slow speed of delivery of the food to the table. The restaurant was less than half full which puzzled us until we realised a stream of takeaway orders appeared to be taking preference over restaurant customers. Hence just 3* from me on this occasion.

Food was nice but service was a bit slow. Staff were nice and friendly

We popped in to Pizza express Carlisle for lunch.7 adults & 2 children for lunch .The waitress is an absolute assett to your company! Very friendly and helpful.Lunch was delicious, everyone enjoyed it .Some had pizza and others had pasta dishes .Well done Chef ! Would definitely come back 🙂

Garlic bread with cheese must be the best I’ve tasted from anywhere! Pizza was full of toppings and I didn’t order extra. Beautiful taste and smell! Will certainly order again.

My family and I will never eat at this specific Pizza Express. I ate here and got such bad food poisoning I had to be treated at the hospital three days later. The service was consistently slow, so much so that on one occasion my father with diabetes ended up going hypo. The wait staff were usually alright but the kitchen staff were atrocious.

Very nice place, nice staff and good food. I really enjoy every time I go. I recommend this place 😍

my order never came,no way will I do this again

Every time we have ordered from here food has been missing or the wrong order has arrived. Shocking service.

Typical of many Pizza Express restaurants, good staff training and you know what you are going to get from your pizza. Prices are a little higher than when we last visited a Pizza Express. Same good quality but there are many alternative Italian Pizzaria's in Carlisle that are more authentic in pizza base and toppings, for a safe more "uniformed" option its Pizza Express if you don't like the hand made irregular look of an oven baked authentic Italian pizza 😉