Pizza Express in Carlisle

Terrible place, terribly ran by incompetent management. Avoid, go to a local independent Italian. Do not order on Just Eat. Make you wait 2.5 hours then just cancel the order. Clowns!

excellent service and delicious food, thank you.

Delivery time kept getting pushed back to over an hour later. Got a phone call from restaurant to say they didn’t have stock of over half of the things we ordered. Pizza came and was cold and stale. Average food delivery time awful.

Rediculous delivery time, restaurant kept moving it later and later. Almost 2 hours. Order was changed as 2 of the items wernt available after ordering. Food is good but the service is shocking.

Food was cold upon delivery. Food was delivered approximately 50 minutes after the advised delivery time. App confirmed the Food was ready and delivery driver was at the restaurant ready to collect but the food was not ready. Given how cold the food was upon delivery, I can only assume that the food was sat in the restaurant for quite some time before it was given to the delivery drover. Very poor service

Sorry, here I make up my comment. I did not leave my comment because we were too much familiar with Pizza Express from several countries. It's simple and many branches stores The quality and the taste are reliable and stable.

Food was cold and 30 mins late

I called the restaurant twice after them calling me to say that part of my order was out of stock. when my food arrived nearly 2 hours after ordering all my food was cold. I'll never order again.

Just had a lovely birthday meal for a friend here tonight and I just wanted to comment on the brilliant service. I didn't catch his name but a lovely young man who realised without us saying it was a birthday and popped a candle in her ice cream! He was so kind and helpful with suggestions on the menu and took a couple of photos for us too. A real credit to your business, he made it a lovely evening for us and the food was really tasty too. Thank you for a smashing night xx

Wasn’t that impressed , we ordered and straight away it said delivery ETA 30 mins. Then it just kept extending and extending. We then rang through to find out what was happening .The order was ready but the driver had left but was coming back. We then received the order 30 mins later. Which meant the food wasn’t great quality. The pizzas and you could tell the dough balls were hard and not soft to eat. Then the garlic bread with mozzarella had no mozzarella on it and was plain.

food was stone cold, was an hour late after saying it was on its way. poor poor service, will not be using just eat again!

Decent enough branch of this chain. Fairly small restaurant and slightly slow for the food to arrive despite it being quiet. Very friendly staff. Let down by the lack of vegetarian options - pizza express seems to have reduced its menu choices.

Decent enough branch of this chain. Fairly small restaurant and slightly slow for the food to arrive despite it being quiet. Very friendly staff. Let down by the lack of vegetarian options - pizza express seems to have reduced its menu choices.

pizza was stone cold when it arrived

Jack was attentive and friendly, just lovely, smiled a lot. Nothing was too much trouble.

Jack was attentive and friendly, just lovely, smiled a lot. Nothing was too much trouble.

Food here was great. Take out a mortgage for a soft drink. Paid £3.55 for a Coke Zero, when it arrived it was a standard 139ml can - robbery!!!!!

Order didn’t arrive despite giving the correct address and being given a unique order code! You have ruined my night entirely!

Dreadful - after 45 minutes the pizzas turned up desiccated, burnt on top and almost inedible

Food arrived stone cold, which isn't good for dough balls, cheesey things, and pizza. For the price, I expect much better quality.

Food took for ever with the restaurant being less then half full this was not acceptable. When food did arrive it was piping hot and stodgy if it had been in a microwave for a couple of minutes, even the bayleaf and lemon was hot. Not a great experience.

Not a fan of big chain eateries, but the Calzone was excellent. The staff were spot on.

Went here as we were in town and with a chain you usually know what you’re getting. Waiting staff friendly. Food took a while longer to come than expected, especially as the place was less than half full. Gluten free dough balls overcooked and nowhere near as nice as I’ve had in other branches. Gluten free pizza ok but very sparse toppings. Probably give this branch a miss in future.

Food was cold when arrived so not enjoyable and took ages to arrive. Kept changing the time it would get to us.

Portion size was tiny pasta was burnt pizza was soggy

Nothing to complain about, sorry.

We’ve been coming to Pizza Express since our first date 26 years ago. And our visit to Carlisle PE met the same high standard we’ve come to expect. Friendly, capable staff and the same consistently high quality delicious meals that keeps bringing us back no matter where in the country we are.

Soooo disappointed! I live abroad, and Pizza Express is one of my favourite UK restaurants. We stopped in Carlisle driving from Manchester Airport up to Aberdeenshire on the way home for the holidays. Paid for 1 hour's parking, which would usually more than suffice; however, 45mins after arriving, we were still waiting on our pizzas. The wait staff were pleasant, but had not picked up on our long wait till I raised it. I asked how long our order would be, learned it would be another 15 minutes at least, and so we just cancelled it, and left. Notably, most of the orders we observed going out, were not being delivered to customers in the restaurant, but to Uber delivery guys waiting in the hall just outside. Our waiter apologised about this, and explained that they had no control over it. I'm not sure if this is symptomatic of UK restaurants as a whole these days, but I've certainly never, in at least twenty years of visiting Pizza Express, had to wait an hour for a meal. Too bad the people who can't even be bothered to get off their sofas and walk into town for some food are the ones who get served first.

We had a lovely meal. Millie, our waitress, was very friendly and knowledgeable about the menu. We hope you have a great holiday in Torquay. Dan, the manager, was very helpful too.

Ordered American hottest pizza but was milder thank milk

Always enjoy Pizza Express pizza's even if they are a little pricey.

cold and little to no cheese not nice at all , for the price this should be able to see or taste the cheese

Ordered food through Uber it took 30mins to arrive after being ready and was cold. Uber only offered 29p back which is frankly insulting. Tried ringing the store and was told that as it was a delivery company they couldn't do anything. They didn't even take any details about the delivery so clearly not interested in customer feedback and content for customers to be ripped off while profiting and hiding behind the delivery company.

Always fantastic food and service here!

We were on our way to the lake district and almost missed dinner time. Google maps suggested this place as the only open place with proper food. In the end, we had a very enjoyable Italian dinner. The store has a wide selection of pizzas. The two we chose tasted really good. My lasagna was absolutely yummy. The best value is the 7.95 pound 3 course kids menu. It comes with a rough ball, a pasta or pizza and a full size sundae. We all loved our food very much.

Never received my order, due to issue with application

Awful cold pizza with very little topping. Tasteless. The place was empty on an otherwise busy Saturday night in Carlisle . I ordered a mojito at £8.45 which came in a tiny glass ! RIP off! I used to enjoy pizza express but wlll not be bothering from now on over priced and scrimp on topping

Great place to have a nice dinner 👌

We come to this pizza express all the time and consistently have amazing food and the waiting staff are lovely and attentive.

We ordered delivery viaJust Eat. Wow, amazed at the poor customer service @Pizza Express in Carlisle, ordered online via 'Just Eat' a sharing Pizza and a portion of Calamari (Just Eat offering 40% off), order delivered to find burnt Calamari and cold, tasteless Pizza. I often leave positive and well deserved feedback on restaurants or takeaways, so by the way I am NOT a 'Karen' 🤣. So hubby rang them to tell them this to be told he needed to take it up with 'Just Eat', no attempt to rectify or replace the food. They asked him to send a photo to the manager (which we duly sent immediately) so they could "address it with the team", ahem, what about the customer experience and rectifying the issue and replacing the food? No. Not an option! Now wondering why the 40% off offer = 40% less quality, they're desperate for orders? Will NOT be ordering from them again, plenty of good pizza places in Carlisle. Up your game Pizza Express or you'll be another empty unit in the centre of Carlisle!

Called here with my adult son and 12 year old grandson whilst in Carlisle for a football match. Pizza Express is a favourite of grandson so we indulged him ahead of my preference for the nearby Bangladeshi restaurant . Our pizzas, sides and desserts were all fine and up to usual PE standard, but unfortunately our experience was impacted by the very slow speed of delivery of the food to the table. The restaurant was less than half full which puzzled us until we realised a stream of takeaway orders appeared to be taking preference over restaurant customers. Hence just 3* from me on this occasion.

Food was nice but service was a bit slow. Staff were nice and friendly

We popped in to Pizza express Carlisle for lunch.7 adults & 2 children for lunch .The waitress is an absolute assett to your company! Very friendly and helpful.Lunch was delicious, everyone enjoyed it .Some had pizza and others had pasta dishes .Well done Chef ! Would definitely come back 🙂

Garlic bread with cheese must be the best I’ve tasted from anywhere! Pizza was full of toppings and I didn’t order extra. Beautiful taste and smell! Will certainly order again.

My family and I will never eat at this specific Pizza Express. I ate here and got such bad food poisoning I had to be treated at the hospital three days later. The service was consistently slow, so much so that on one occasion my father with diabetes ended up going hypo. The wait staff were usually alright but the kitchen staff were atrocious.

my order never came,no way will I do this again

Very nice place, nice staff and good food. I really enjoy every time I go. I recommend this place 😍

Every time we have ordered from here food has been missing or the wrong order has arrived. Shocking service.

Typical of many Pizza Express restaurants, good staff training and you know what you are going to get from your pizza. Prices are a little higher than when we last visited a Pizza Express. Same good quality but there are many alternative Italian Pizzaria's in Carlisle that are more authentic in pizza base and toppings, for a safe more "uniformed" option its Pizza Express if you don't like the hand made irregular look of an oven baked authentic Italian pizza 😉

Fantastic lovely food great service very friendly.

Whilst it was late I was informed as to when it would be delivered.

Easily ordering and quick delivery. Driver was great and polite.

This is a lovely spot for some casual lunch & a quick glass of wine! Took my mother & it was quick easy service, with some lovely pizza!

Horrible delivery, he been delivered few orders same time, our food was cold, very bad

very bad delivery service, there was a delay of 30 minutes, the pizza arrived cold, not tasty, like rubber, my daughter could not eat, when I called and found out where the delivery was, they said that they were not responsible for delivery, which means they were not responsible for the quality pizza that is delivered, it’s not enough to say that I’m shocked, change the manager who is not responsible for anything

Late and cold delivery, pizza express state to contact just eat who you can’t unless via email. Which is useless if the food isn’t edible. Awful.

Pizzas were gorgeous but took ages to be delivered. I think this could be with all the Road works in Carlisle so no ones fault

Appreciate it’s busy,but you changed the time 3 times,said the driver was at the restaurant for nearly an hour,ended up phoning the restaurant and was told the driver had to leave,resulting in a pizza that had obviously sat for a while!! Not great!!

Wasn't good experience. One pizza had all its toppings fallen off and the vegan pizza must have had something dairy based on as it caused my wife's dairy allergy to flair up and is now unwell.

Tasty food, not too busy. Children well catered for.

everything was perfect except the delivery cause this man delivered them upside-down and they were stuck on the lid! Very disappointed with the delivery guy !!!

Fantastic pizzas and great value. Deliver driver was lovely. Polite and friendly. Thank you

food was cold had to reheat everything!!!!

The pizza arrived luke warm, the crust was tough and the toppings slid off as I picked then up. I won’t be ordering from here again This is a shame as

Wrong food came absolute joke followed by even worse customer service

Horrible sent me undercooked pizza when I called to request another one they just fobbed me off worst pizza express I have ever ordered from!!!!!

Horrible sent me undercooked pizza when I called to request another one they just fobbed me off worst pizza express I have ever ordered from!!!!!

Not worth the money at all, forgot all the dips so had to make my own, food was all cold, pasta was bland. Just all round not worth that amount of money.

By the time the food got here it was a little bit cold

Food was cold unfortunately, though this is the first time it has happend.

There yesterday meeting pals another couple they got there just before us to be told that the table our name was attached to had eaten & gone ...which was odd as we booked at 3pm and it's only 5 to 3...so we turn up and that issue is put to bed and sorted...very quiet tbh in there when we arrived. So eventually get our orders taken (woefully understaffed young 18yr boy running about like a mad man cleaning tables taking extra orders also taking walk in customers the lot basically, unreal tbh. (this isn't a cheap place so we expected to be not so hectic when quiet) so eventually get our orders which must've taken half an hour probably more and we can see there's 2 people making the pizzas. No one actually looking see if the three tables occupied wanted more drinks or were happy etc ...Eventually got served and tbh they were Luke warm so god only knows what was going on behind that counter maybe playing 'jenga' or cards ....so we've ended up with a £120 bill for pizzas and 2 drinks each due to delay of food 😡, One more staff member would've made such a difference ...there's plenty nice Italians in our town will go back to those in future.check 'pizza express' on Trustpilot 3 stars ✨ not good anywhere it seems. Ps the staff we were in contact with were lovely but stressed I must say that, obvs not there fault, understaffed. Go if you must but much nicer & cheaper lovely Italian restaurants in our town. ❤️

Ordered a pizza at 4:45 and it only came at 7:15, absolute shambles of a restaurant was told because I’ve waited so long they’d have to remake it anyways so I cancelled my order , next thing the app says it’s on its way. It came and was stone cold , the chicken literally was grey and the pizza was rock hard. Fancy waiting 2 and a half hours for a piece of inedible sh*te , don’t know if I’ll get a refund since it eventually came but still a shan.

Got our order apart from the dough balls that came with our pizzas

food never got delivered had to go to the store to get it even though the app said delivered. food was cold. pizza was burnt

I placed an order to pizza express via just eat at 1:00pm. It was estimated to be delivered at 1:30pm. It didn’t get delivered till 3:00pm. When it arrived my food was cold and didn’t arrive with the dip and that it was meant to come with. I ordered this at work for my lunch and didn’t get it till mid/ late afternoon. This is ridiculous and I should be offered a refund or at least some of my money back!

Unfortunately the pizza was cold on arrival, really disappointing.

Absolutely gorgeous and red hot

Visited last night with a synchronised ice skating team. From the planning ahead by Dan to the service on the night from himself, Helen and the rest of the team - we cannot thank you enough. Great food, great service, great care! Much appreciated and nothing was too much trouble, dietary requirements catered for and awareness of time restrictions thought through! Top class - thank you very much !!

Cold pizza and no calamari still waiting on a refund

Bit disappointing this first visit to this branch. Starters were good but pizzas were both under cooked and lukewarm. We were there shortly after opening and it felt like the ovens were not up to temperature

Restaurant seemed to be unable to find a delivery driver so food was an hour later than expected. As a result arrived cold. Very disappointed. avoid.

4 pizzas collected today for tea tonight. Amazing quality as always. Consistently great pizzas! Thank you.

Called in for the first time for a while, I was told to download the app and get some free dough balls so I did. I also had the new polo pizza, it came but the edges were a bit too well done (burnt) it actually cut the roof of my mouth. On payment I said I have a pizza express voucher and would like to claim my free dough balls on the app only to be told I was not allowed to do both I questioned this but was told again I could pay by a gift card and use the app. So I ended up paying for the dough balls, had I known I wouldn't have ordered them. It left a sour taste which was a shame as the staff were good until this point.

I was very disappointed with the food delivery. Firstly, my order was 29 minutes late, arriving at 18.29 and not 18.00 as requested. Secondly, the chicken wings were in a box sitting on top of the dessert which was squashed. Thirdly, the children wings and pizza were only just warm. Overall a very poor service.

Great food and service, Millie was fantastic!

Terrible service. Waited over 15 minutes before someone acknowledged us then nearly an hour to get our pizza. More deliveries were going out than people getting their meal inside the restaurant. One of the staff spent more time talking to her table of friends than serving customers. Lovely food but not worth the wait. Disappointed 😔

I placed the order to arrive 20:40 the eta was 20:54 but arrived 9:30. 50 mins late

Just popped in here during a long journey back home, hoping I could get my favourite Pollo Pesto with a glass of white. All worked out well - food was delicious and the service was friendly and polite.

DRIVER WAS AMAZING SO POLITE AND KIND I WOULD RATE HIM 10/10 LOVELY MAN AND CAME PERFECTLY ON TIME !

We arrived when it wasn't busy, there were maybe another five tables taken. It took fifteen minutes get the drinks order in and another twenty minutes to get the attention of the server to order the food. It took nearly an hour for the food to arrive, despite a gentle reminder that we'd waited a while. The food was really good but unfortunately spoiled by the wait.

Delivery was just about what was stated. Food was great, dips were a bit on the small side but pizza, garlic bread, chips all fantastic.

We rang to confirm alterations and they confirmed however order arrived without them. Rang up and told they couldn't do it so why confirm when we placed the order

We just had fantastic meal with great service by jack food came really quick and was very good

Jack was our waiter this evening and he was AYE-MAZING! We had such fun, service was excellent and the food was totally delightful. Had the American Hot with roquito peppers and n'duja sooooo good! Love pizza express carlisle. My number one 😍

Pizza Express Carlisle is one of my favourite places to eat, the restaurant is always clean and welcoming, the food is amazing and the service is second to none. I have never had a bad experience here, the team are always warm and familiar, today we were served by Jack who was friendly and attentive. We have been served by Jack on several occasions & the service Jack provides has been exceptional each time; team members like this are 100% the reason for repeat custom. We are also frequently served by another wonderful team member who is phenomenal, she even remembers my order! I just don’t know her name but the Carlisle team really are exceptional.

Fabulous Vegan 💚 Pizzas, with quite a few choices. Staff very Friendly & informative. Ambience Grrrreat.... So GOOD we went Twice in 3 nights !!!

Friendly staff and good food when it eventually came but the kitchen was very slow even though it was not busy on a Tuesday. Two of us went for dinner and were there for two hours to have a starter and a pizza each and a shared dessert.

Excellent service and tasty thin base pizza !

Excellent start, level access for my chair!! Great greeting shown to table no fussing re chair! Friendly helpful staff. Orders taken promptly and brought out the same, food Excellent, disabled toilet very good, I could turn chair thru full 360° not cluttered, Overall very pleasant restaurant!

Walked in at 5pm was very quiet and asked for a window seat and was ignored and sat in the niddle ordered a chicken caesar salad came a bowl of lettuce with 20p worth of chicken mixed in for £13.95 and 30p worth of garlic mushrooms for 8.95 then got a sharer pizza for £17.95 asked for no olives and guess what came with olives topping was very sparse must be harx up for ingredients won't be returning nor would i recommend shocking