Pizza Hut in Carlisle

Our server Jackie was very helpful and attentive could fault her and the food was delicious as well

Great meal Service by Danielle a credit to the company

I would actually give zero as it was that bad. Handcrafted pizza was dry the base and toppings - I had sizzler pizza. Beef on it actually looked like rat droppings. Restaurant was practically empty, tables were cleared. No staff on the floor. Salad bar looked minging. When leaving, said bye and not even 1 member of staff acknowledged us. Not returning to not only pizza hut in carlisle, but also any pizza hut in UK. The whole chain needs stop being greedy. If you have a 9" or 11" pizza costing £16-£18 make sure its top quality and served with a smile

Daniela serves us and was amazing she gave us advice on all the meal deals we could to help drop our price amazing service probably the best server we have had before thanks for taking such good care of us 😀 Xx.

Enjoyed the night at Pizza Hut. Danielle looked after us great and food was swift and good.. The little one always enjoys a trip to Pizza Hut it's her favourite

Great food, fresh and hot! Brilliant, attentive service.

Really enjoyed my stay in Pizza Hut Carlisle. The all you can eat buffet is always a delight as I enjoy picking what I want. Beth in particular was really accommodating and made our stay welcoming. From the moment we arrived nothing was ever too much and she ensured we were accommodated for and satisfied with everything we received multiple times. Will be returning.

We have always had a great overall experience at Pizza Hut Carlisle. Food and service is always good. A special thank you to Michael who is always extremely friendly, helpful and accommodating to us!

Our server heard my mum ask for onions on a sharing pizza but my brother did t want them so the server put opinions on a quarter 👍👍👍

Jackie was a wonderful host and went the extra mile for my daughter and her friends! Thank you

We came for the buffet, food was great and staff were friendly. Zero complaints.

Having a pizza buffet is a dangerous option for my waistline, but definitely not for my wallet. Great atmosphere, great team, great time.

It's a pizza hut, you know what to expect and that's what you get. The food is fine, the service is efficient, and there's good deals for takeout if you order through the app.

my order was not delivered and the river disconnected my call and blocked me so I couldn't get my order. abysmal performance, I hope he gets some sort of repercussions, what a waste of money.

We had a power cut at home today and came in stressed for hot food and tea ! Andrea C was incredibly welcoming and kind, she could not have done more and we were so grateful! Food was as lovely as ever !

Corn on the cob missing from the order… not a massive problem, but not ideal when you’ve ordered and paid for it. Delivery driver was very polite and food arrived hot, only issue was missing item.

First time in a long time that I've visited pizza hut. Everything was great, food and service both outstanding. Will definitely be back.

Excellent communication from staff even when under stress of lack of some menu ingredients. Thank you!

Have been several times this year & the food is always Excellent, the service is very good with friendly helpful staff. Can be quite loud at times but just to be expected.

Food was good, but the service was awful.

Pre ordered for 4:30 arrived 45 minutes later and food was freezing cold. App didn’t update until 10 minutes before delivery

Rheged really hasn't lived up to the hype when it first opened. Very over priced and little variety

Top-tier pizza restaurant. I visited with a friend and the pizza, salad bar, and desserts were all so tasty. The service was fantastic—Rob was so friendly and took the time to explain all the vegan options, which was really helpful. I particularly liked the vegan cheesecake—it was a real treat! Everything came out really quickly, and I’d definitely recommend it as the best spot for pizza

Awesome food and very friendly staff

Speedy service, good food, very helpful staff.

Food cold and not fully cooked.

Lovely meal for my daughters birthday. Jackie provided us with exceptional service, taking time to talk us through all the options to cater to all the family. Providing an enjoyable experience throughout our meal. Food was cooked to perfection and very enjoyable. Will definitely be back. Thank you.

Good food in clean well maintained restaurant. Daniella and Jackie provided a very friendly efficient service.

Very expensive food. I would buy gold for that money 1 pizza plus 2 pasta cost 54 pound

Range and variety food on offer means noone left hungry or disappointed. The staff created a comfortable staff that added to our half-term enjoyment.

Great fast service and tasty gluten free pizza

Excellent friendly service with knowledge of deals. Took order at the table as I requested this hate ordering by phone. Was with my grandaughter and prefer to talk to her then concentrate on my phone. Food was lovely.

Just been in carlisle pizza hut, staff as alway are brilliant, so helpful and friendly, food was brilliant too

We arrived at 2:50 for the buffet which finished at 3. The staff were very accommodating, helpful and friendly! Excellent all round

It was a Pizza Hut, and said what it does on the tin. Pizzas were good, as was the salad and ice cream factory. Beth was great, lovely service.

We came for our daughter’s 4th birthday. Food was great and hot. Callum served us and was really lovely with the kids. Thank you

Quick service Friendly staff Proffessional waiting staff Excellent cheffing Can't complain, one of the best pizza huts I've been to for waiting on staff and management were fantastic.

Pleasantly surprised at the vegan options. Great family meal out ☺️ thanks to our server Beth for her service and help with our order!

Very nice lady constantly smiling even though we spilt juicy every where, very cutesy very mindful very demure xxx

We walk in, manager showed us to seats, and after that, we just found our way to order from the app, only other time we so some one is they brought our pizza, considering it only us and 2 othe family are eating in, could ask us how we finding to order or something 😀 but food was nice and staff served us was very nice

I really liked the food.it was hot and quick. The staff I interacted with were polite and assisted when we asked. The reason for the low service mark is no reflection on the staff at all. It seemed that scanning the QR code at the table was the preferred way the company wanted you to order your meal.When I did get the attention of a staff member they told me ,very politely ,"you would normally use the QR code on your table to order what you want"... I apologised and said I didn't know how to . He very kindly took our order with good ole pen and paper. To the "management"who sit in offices away from the restaurants..The QR code thing is a really bad way of putting customers off.Stop telling your staff to encourage it and let the customer be waited on first and THEN If they want they can use the QR.method..£102.00 we spent and we barely spoke to anyone who worked there.Its like a fast food place now,not a restaurant.

PIZZA HUT CARLISLE CUMBRIA - Ease of getting a table for 3 adults 5 kids, ability to feel comfortable with the kids there. Range of food to order was good. Daughter is Gluten Free and the options available for her we're brilliant. Improvements could have been better salad bar, keeping on top of replenishing the salad and cleaning around. Also ice cream station was lacking in sweets.

Overall it was ok. Quite expensive for what you get. Needs more staff as the poor girl working was overwhelmed but still smiling.

Ordered take out. It was the worst pizza Ive had. Dry, hardly any cheese but loads of chillis, jalepenos and not much else, the sides just as poor. I don't eat this kind of food often, but £30 for this was over priced 'meal' has put me off eating junk food again. I suppose I can thank them for that. I havent eaten most of it by the way, I gave most of it away.

Forgot how expensive Pizza Hut was, spent £65 on a family of five. Was told about their online ordering by the server so we said we’d check it out, she then insisted on coming over repeatedly asking if we were ready to order. Kids had unlimited refills on their drinks and ice cream as part of their Mega Kids meal. I’d go back but if you’re expecting a smile, maybe try elsewhere

Lovely food as always, Restaurant is always cold ok qhen weather is hot but on a cold July day they should turn air con off. I also disagree with the lack of uniform the staff wear today the waitress had jeans trainers and a wollie jumper which looked like she just got out of bed . Manager and cook are the same . Common get uniforms back on especially for hygiene reasons

The new thin dough was crunchy and airy. Tried the new kitkat cookie dough that’s being advertised on tables, was great. Enjoyed my stay

I really enjoy the food here and the staff are always lovely, one example I can think of is an employee called Rob who gave us some extra fries, overall, lovely service and great food, I definitely recommend it

Great customer service, very clean restaurant

This was for a takeaway for my son and when it arrived there was an extra box with garlic bread and a note so say “for a loyal customer this is on us”. So grateful we always have a great experience with Pizza Hut and this has added to that experience. Thank you Pizza Hut Carlisle!

Every time I come here , I keep giving it another chance , however same bad thing all the time , we always come for the buffet ,pizzas are never ready , the pasta sauce is watery and not appealing , I aksed if they could make a non spicy version of a pizza that they had on the buffet and was told they can't do that ? How ? The pizza they make is fresh and therefore don't put any chilli on it ? Or is that to hard to do ? I don't understand how you can serve a pizza buffet and not have pizza ready for people to choose ! Carlisle pizza hut I am not impressed unfortunately , your resteraunt is somewhere my niece loves to go but reasons I have expressed makes it not enjoyable .

Spoiled for choice. The most difficult pizza I've had to order! However, it was delivered on time for the whole family and we loved it. The bill wasn't as delicious but it was worth it.

just a wee treat to myself since place I was staying didn't service food

Is a place with home feeling 5 stars

Far too expensive. Card only. Another company determined for us to have a cashless society.

Great Visit! Julie was lovely and very helpful, a asset to the company. Would definitely visit again.

Food was lovely, staff nice and friendly too

Chips came and the box was half full, halloumi was burnt and pizza was nothing special. Worst Pizza Hut I’ve had.

We love Pizza Hut but I have to say the experience isn't great. Order by app, no cash accepted we were told. The prices have absolutely risen so much. To be fair, the food when it did arrive was lovely. There was a lady with dark hair and a ponytail in who was lovely. It would have to be treat now visiting with the prices, which is a shame as we were frequent visitors.

Went for a buffet lunch. Great range of Fresh, hot pizzas, lovely friendly staff. Salad bar was a bit unclean though. UPDATE went again for a buffet lunch over the Easter holidays, I dont think staff could keep up with the supply of buffet pizzas!

The place was very clean, the salad bar was fresh and well stocked, and we liked the activity packs for the kids

Pizza and pasta were fresh at the buffet, salad was very fresh.

Wide range of pizzas available. Tasted good and good value for money specially in the week for the buffet. Should always have 2 Margherita pizzas out though as they are gone in a flash!

Better than I expected. Spent 20 years living in Australia and New Zealand and Pizza Hut was a complete disaster in both countries. Pleasant surprise that it is much better here.

Pizza and sides were cold. Won’t order from you again.

Small pizza, overcooked, cold and solid. Tiny amount of fries too. Thought I'd try while in Carlisle. Won't bother again.

Excellent friendly efficient service from everyone at Carlisle Pizza Hut

Doesn’t except cash staff are rude food tastes disgusting waited 30 minutes to get served overall horrible experience and ruined the family day out

The staff were very attentive from the get go and made sure we had everything we needed, everything was clean and tidy, food was warm & cooked to perfection, good value for money, would definitely recommend to anyone looking for a nice meal with great staff!

Very poor service, very expensive . Had to order it all on your own phone. Didn't get any help . Two adults and three 16 year olds .

Rob was great, helped us figure out the best meal deal

Delicious pizzas and they were still hot

Came here for some food. All the staff were happy and friendly, prices were great and the food was delicious and very hot!

Quick easy experience with just eat. Arrived early and on a bike which was obvious and good to find in car park. Rider was polite and quick with delivery

Usually the individual pizzas are decent. This time around it wasn’t very pleasant at all, the cheese tasted a bit off - usually it’s mozzarella? Didn’t look very appealing either. Delivery was fast though.

Delivered quickly and updates on app throughout. Food was great

Very good fresh hot pizzas served in the buffet. I wish there were more vegetarian versions . Enough parking

Terrible. Pointless having staff there tbh...won't be back

The melts look gorgeous & gooey in the pictures. They're fairly small, and very, very, very dry. It's like a stale, toasted, thin flatbread. Crisp & crunchy. Dusted with a garlicky, salty powder. Hardly any cheese in the filling. Not what I expected & very disappointing.

Have to scan the table and place your own order on the app or website. Overpriced pizza, more expensive than Domino delivery. NO CASH, only card! Won't be returning!

Not been to pizza hut since covid so pleased to see the return of the chilli flakes. Got the lunchtime buffet so really can't grumble at the price. Unlimited soft drinks and ice cream factory included. The only grumble was the lack of honey mustard dressing and a reduction in the ice cream sauces and sprinkles. Fresh pizza was great with a good selection and quickly topped up.

Had to re mortgage my house to pay for a sharing size chicken pizza that me and my wife got at the weekend £31.95 for a very poor chicken pizza and she's was ill later that night . Avoid avoid avoid

Wow just paid £19 on uber eats for a pizza with stale fries and 500ml of warm pepsi. The pizza is tiny, greasy and very basic. I honestly have had better pizzas from Asda dont waste your money! I wont buy pizza hut again absolute scam for what you pay.

I can't believe the price of this place now £20 for one 11inch pizza And the menu has totally changed, we where told because of calories the couldn't do certain toppings anymore I will not be returning Another restaurant chain ruined by people at the Top

Food was really yummy and was worth the money

Very friendly staff , great atmosphere, tasty pizza and beautiful dessert!

It was fine but the things we order each time wasn't available

Fantastic service, quick delivery

Clean Pizza looked better than it tasted Exceptionally poor choice at salad bar therefor impossible to make it “unlimited” Two different types of music playing simultaneously Over priced staff ok Phone appt service No drinks included in the “deal” Birthday cake cookie dough was the best bit for me Good measure of wine Not much room between bench and table myself and partner had quite a squeeze and he isn’t a large person

Really poor choice of product in the salad bar - no pastas. Only option for me was some tortilla chips, the only topping for that was tomato salsa which hadn’t been refilled. I had also found a hair in my tortillas (I’m shaved). I had told the waitress about this and she said okay and walked off - no apology. It’s almost as if the staff don’t want to be there.

Ice cream is not as good as it used to be. More icy than creamy!

Exquisitely expensive for what you get. Much cheaper with far better food from our local pizzeria. The food is genuinely OK, but could not get over how expensive it was. Even Pizza Express was better than the Pizza Hut when it came to value. They are roughly the same price with superior food. Sorry but won't be back unless I absolutely have to. Its just not worth the money. Have spent less on better food, but that's what you get for going to a franchise chain.

Would have been quicker to have table service rather than using the app, but we did have the choice . Cuts down interactiveness, and staff, good or bad, I don't know. But my son and me enjoyed it

Horrible service, no respect for customers, just don't care. Quality was horrendous for Pizza hut standards.

Good courteous staff, cookie dough icecream superb variety

My grandsons had been before with their parents but it was my first time and I was really impressed. I thought the quality of the pizzas excellent. Salad bar is a great idea and really well stocked, plus a very good choice of alcoholic and soft drinks. I think the Kids meals are an excellent idea and the fact you have crayons and puzzles etc to keep the kids amused is a Godsend!

Excellent restaurant especially for children. My grandsons love it. Kids Meal Deals very good value and the plentiful salad bar is a great idea. Tasty pizzas too and friendly staff with good service times. Like the idea too of crayons and puzzles tokeep young ones amused. Very good value and best 'fast food' outlet I've been to.

Arrived at pizza hut traveled 30miles as hadn't been since before COVID was shown to table and was told they didn't accept cash? Was then told to download an app then order and pay for it on app no option to ask for a bit service since we left phones in car we decided just leave and won't be back

Paid for 5 people to enjoy the buffet. The restaurant was quite busy. There was half a pizza and two dried up bits of garlic bread. Considering it was a Sunday lunchtime, you'd expect them to foresee a busy period and actually shove a few more pizzas in the ovens!!!

Nice food great staff and clean quick service even though there was a large group of us 4 stars because the ice-cream was warm and when it melts developed into a weird gel not nice at all other deserts looked nice though