Top Floor at Peter Jones in Kensington and Chelsea

Decent views and nice drinks but a bit lacking in atmosphere and staff not particularly friendly. Probably wouldn’t bother again

We went for a quick coffee and bite, but I notice the guy serving us called Santa was touching money and then holding each cup from the inside and I felt quite uncomfortable.. I am sorry I didn’t tell him in front of everyone, but I hope his behaviour changes after my review!! Santa, this is really unhygienic even if you haven’t touched money I still don’t want your fingers in my drink…

They have the best iced matcha and cakes. Amazing food choice , good service amzing and beautiful enviroment .

This flat white is not worth £4. The foam is too thick and the coffee is bitter. Furthermore, the barista used the tamper to clean the tamping mat and combined milk from three jugs to make me a coffee. The barista had a long face until she talked to her phone. I have this “flat white” on 12th April 2024 at 15:05.

The cafe furniture is in desperate need of being renewed. It looks ancient. Everything is old, tired, scratched, wobbly and in poor condition. The tables were dirty and sticky.

Nice cafe , good service and coffee limited savoury menu lot's of cakes.

Great View on floor 6 with a cafe and resturant well recomended before shopping here

Zero service from a team of unhappy looking staff. The guy who dished out my steak pie was totally disinterested in his job. That was very obvious. The male cashier , who was in charge, was just the same. The lady who happened to be at the cutlery station didn’t even bother to look at me when I spoke! It’s a shame that staff doesn’t understand that they represent the company. They are the face of the establishment especially when you’re standing right in front of the customer. Or just perhaps… they were not trained or reminded!!!! Hey guys…. What happens when you loose your job????

The Place to Eat advertises that is it is open until 7pm on a Friday. At just past 6:30 neither serving area was willing to make coffee for my friend and I, and both partners were quite brusque and impolite in their rejections. One reason for visiting John Lewis or Peter Jones is because the partners are supposed to be polite and helpful. In this instance they were neither. I won't be returning or recommending this eatery.

Visited this cosy Cafe on weekend while shopping and very pleased with friendly, smiley and quick service. Very busy place and managed well, sitting area tidied very often, not mentioning delicious sandwiches and cakes. A must STOP while shopping in PJ! Truly recommend! 🙂

Visited this cosy Cafe on weekend while shopping and very pleased with friendly, smiley and quick service. Very busy place and managed well, sitting area tidied very often, not mentioning delicious sandwiches and cakes. A must STOP while shopping in PJ! Truly recommend! 🙂

Lovley place, great customer service, friendly staff and very good quality coffe and food.

Excellent espresso, pastries, vegetarian options , location... This coffee shop is indeed a great place to kill your time, do business, and to study as well. The coffees and hot chocolates they had were so delicious and me being picky vegetarian I left satisfied 😊 Employees were so welcoming and friendly. The place made my day!😁

Great service and products, best coffee in the area! Lots of good sandwiches and freshly made salads too!

Good ambience, staff were friendly and I pretty sure no tables were sticky. Well done Benugo Peter Jones you are the star of my life.

The view from the windows of this cafe is stunning but it is so badly managed. I hadn’t been there for ages and couldn’t believe how squalid it was. My mother and I were greeted by table after table covered in dirty dishes. She was tired and did not have the energy to go elsewhere so we stayed. There wasn’t a great choice of food but the tuna mayo rolls had a decent amount of filling. I was amazed that instead of clearing the tables, the two young men whose job it was to do this, stood chatting for over 30 mins whilst the dishes continued to pile up. Surely clear the tables first and then chat? Having just returned from Berlin where all the cafes I visited were spotless and beautifully run, it was a most depressing experience.

Service was poor. I was served something that I had not asked for. When I received the correct tea, it was poor quality.

Friendly staff, decent food, sticky tables

decent food and beverages, however extremely rude staff that will immediately start to hover over you while you try to decide what you want to eat - very uncomfortable and pressures you to choose quickly. tables not cleaned regularly.

I don’t really get how such a rancid, messy, mediocre place can exist within such an established location. Grabbed a quick meal, surrounded by dirty mugs, dirty napkins and sticky tables. I guess the location saves it… ( BTW the one in my picture is not my table…)

According to web cafe closes at 6pm. 4.42pm we would not be served a goat cheese tart because they already emptied their display fridge. For a cafe and it’s prestigious location , it is terribly appalling.

Great staff and atmosphere, will come again!

Il 21 settembre 2023 i miei genitori sono andati a pranzo al Caffè Bar Benugo (al secondo piano di Peter Jones). Oltre alla bontà di toast e scones con marmellata e crema che hanno mangiato, volevano segnalare in particolare la gentilezza, competenza e professionalità di Silvano Mallardo. Complimenti: è un piacere trovare persone che svolgono così il proprio lavoro!

What have they done with the butter portion s it's not anchor the scones don't taste the same no other store s of john lewis have changed the butter portion to this margarine taste ing butter please bring back anchor butter portion s

The African lady serving the hot food needs to learn some manners It’s not the first time I’ve encountered her abrupt and plainly insulting behaviour I arrived at 3pm there was NO hot food whatsoever except soup , not even sandwiches Why ? It’s only 3pm I went for the soup which was actually subpar. They all seem to taste the same despite them being different flavours. John Lewis is currently offering account holders 10% off at the place to eat if they scan their John Lewis card She couldn’t fathom this She was unaware of the deal and how to apply it to the Till and tried several times to get me to pay the full price so she wouldn’t have to deal with. It, which is absolutely ridiculous because you would think with this kind of promotion, the staff would be trained. She started cursing In her own language faffing around and being coming very rude She also made me wait a good 5 minutes waiting on the till before she even acknowledged me and I was the only one there The rest of the staff were ambivalent and looked like they didn’t want to be there . As other member on here has said John Lewis need to really look at their staff here.

I have visited this cafe twice now to meet up with friends. Unfortunately the standard of service has not improved. The service is slow and surly almost bordering on rude. There was one younger man who was pleasant but the staff serving the salad and hot food were blunt and unfriendly. It’s a shame as this place has ok food and lovely views.

Really friendly staff and a fantastic coconut milk hotchocolate at a cheap price and no extra charge for alternative milk.

To balance the random moans, this cafe is exactly as expected. Clean and efficiently managed. Slice of cake and a latte for £6.95. Not expensive at all for the area.

Coffee tasted great and Charlotte, my server, was especially attentive and friendly.

Excellent place! Charlotte at the till has such a friendly manner, made us feel so welcome!

Restaurant is looking quite dated and tired My mum described it as looking like a canteen in an old people’s home Tables chairs and cutlery need replacing and service is extremely slow Saying that the soups are always lovely , Chips are great Sandwiches are pricey but taste great and are filling Salads are way too expensive for what they are and they sit there wilting all day Food is not cheap Cakes are lovely but again pricey at around the £4 mark Tea is nice you can get 3 cups out of a teapot for one People keep goin on about the view , it’s nothing special just can see the tops of residential buildings and the Hilton in the distance Get John Lewis app you often get free or discounted tea and cake

Just terrible food and unpleasant service. A cheap college offers a better choice … At a much different price. This is a shame for Peter Jones reputation 👎

Valerika and the team at Peter Jones' Benugo are always friendly and make me and my colleagues feel welcome. Very accommodating and good coffee. Also, the carrot cake they bake themselves is absolutely mouth watering. Best carrot cake I have ever had.

Dirty tables, shabby furniture and crockery. Not worth a stop even if you are in the store.

Nice enough food. Pleasant environment. Friendly staff. Tad over priced but to be expected. Kind of a posh canteen.

Like a posh canteen. Nice enough food. Friendly and helpful staff. Nice surroundings, particularly if you can get the view out across some of London. The hot food offering changes daily. Not cheap. Good cake offerings but overpriced.

Received the most dreadful customer service yesterday. The Manager was just as bad as the staff member who obviously does not want to work there.The Manager refused to give her name or head office details which I have subsequently have found. Peter Jones should not accommodate this franchise in their store.

The coffee and food are always good at Benugo. This particular branch felt a little chaotic and not as clean and tidy as other branches I've been to. Water jugs and glasses were marked from dishwasher; Something I always find off-putting I'm afraid. But the service was polite and courteous. Just a little rushed with several members of staff fighting for counter space. But it's a nice space with comfy seating.

Food was tasty only good part of the experience. Manager was incredibly rude, and half the staff was super unhelpful and unhappy. Would never recommend stopping by.

Short queue but took a long time to get served. Minimal food choice - staff seemed disengaged - too noisy to even hear piped music. Tables were not being sanitised prior to next customer using and piles of used crockery were left to pile up on my table, which I had to search out someone to clear due to it being ignored - avoid. This is a real shame as it used to be a great Bistro a few years ago - progress.

Extremely rude manager Went today for a coffee and a cake and I was the only person in the queue , many empty tables so when she saw me put my coat and shopping on a chair so I can get a coffee and cake ; she came to me telling me she’ll have to check if I could sit down I was shocked ! She then went to explain that sometimes there’s a queue and they don’t let people hold a table before ordering but there was no one and many free tables ! I am confident she targeted me because of my ethnicity! She didn’t bother anyone else just me !! When I told her there was no one waiting in the queue and many spaces she said you can SIT FOR NOW 😱 Herself she held a table as she seems to be working on a laptop I have never experienced anything like this in my adult life ! I was polite and had just shopped in Peter jones for Christmas and wanted a coffee and cake so I can also rest my feet ! I will never ever step there again ! I am looking forward to hearing an explanation to this ; you can also check your security cameras as it happens just now as I am typing this comment

I visited Sloane Sq. to shop today and wandered around-the Street food market for food but decided to try Peter Jones Cafe on the 3rd Floor (which used to be a lovely Bistro a few yrs back) by Ladies Fashion - big mistake - small queue took forever to be served and there was minimal food choice. Staff seened disengaged. I went for Italian filled bread with a glass of wine which came to over £15.00. Rubbish and crockery was left from previous few customers which I pushed into a corner - I felt uncomfortable eating near it but no other table available. I waited for table to be sanitized and waste cleared - nothing. I kept waving at person very slowly clearing other tables but was ignored each time. Eventually I got up leaving belongings at table and had to ask her to clear my table. This should not happen, other customers were clearing and sanitising their own tables. Do not go as there must be better places to eat. I will not use again as life is too short. Befire I left a proper table cleared appeared dressed in a Peter Jones uniform and she seemed to be doing a good job but too late for my visit I'm afraid. The noise level was also extremely high and left me with a headache, could not hear piped music being played. Avoid, awful.

Visited here in September to have tea and cake Nice views from this cafe…..but that’s the best part Not very tidy, overall, disappointing I then had a very bad experience finding something inside my cake and it wasn’t supposed to be there !! This was a real issue to me, a matter of food hygiene and food production line and the trust that we as customers put into the name of the John Lewis Partnership… Informed management, purchase refunded, pending investigation but guess what……. Yes you’ve got it I have heard nothing Will I be returning ??

Located on the second floor- it looks like a usual department store cafe. Price signage not accurate/ says 4.50 for items on the display counter only to charge £7.15 then the lady at the till could not refund money so was forced buy a more expensive item. The Italian panini was toasted but could be so much better for the overpriced. Staff unfriendly.

Oh dear. Coffee and a cake early on Saturday morning shouldn’t be this difficult. Super slow, bad tempered bickering staff and uncleared tables. Never again!

I went into Peter Jones today for a coffee and a cheese scone. No butter or spread available as there is a problem with suppliers.??? How can a department store of this size not manage to sort this out. What a disappointment. Instead I had a slice of a nut thing which was very soft.

For a Grand department store, it's a bit out of date but as long as the tea is drinkable & the scones not from Wrigley's it's worth going to. The view is great.

Good rooftop views from the restaurant across Chelsea. Excellent value food and drinks and cakes and scones are delish.

Loved looking through the Store and ending up on the top with a table with a view. Self service but not too busy, good pot of tea and a large fruit scone with jam and cream. Couldn't ask for more.

Ubicado en el piso superior de la tienda Peter Jones de 6 pisos, habíamos leído sobre la fantástica vista panorámica de este restaurante.Decidimos tener un almuerzo ligero y elegimos de un menú publicado en una pared. Pedí un plato de camote asado pero me presentaron una botella de Prosecco. Intenté nuevamente decir batata asada con remolacha y está en el menú. Esta vez me preguntaron si quería un plato de pollo. Dejé de intentar ordenar este plato y fui a otro mostrador y pedí sopa.Las vistas desde el restaurante son increíbles y hay imágenes que explican cómo identificar los edificios más famosos desde los contornos del techo. Sin embargo, el servicio dejó mucho que desear.

Aparecí aquí mientras esperaba nuestro horario para la exposición de Tutankamón en el camino. Sabiendo que era Peter Jones, ¡pensé que sería bastante saludable! La escalera que conducía al café estaba muy cansada y entré en el retrete. . . . mi Gawd! ¡Necesita actualización y limpieza! El café estaba bien pero nada especial. ¡No sé lo que esperaba pero no fue eso!

Vistas maravillosas, pero eso es todo. Servicio lento en los mostradores, y nadie manejando las cajas registradoras, por lo que la comida se enfría. Mesas sin limpiar, lo que no es atractivo y significa que hay menos espacio para sentarseMe encanta Peter Jones, es la tienda más cool de Londres, pero esta cafetería está en la diapositiva. No habría sucedido debajo de Andy Street. Por favor, resuélvelo, JL.

Necesitábamos descansar un rato antes de iniciar la siguiente visita y como el día estaba lluvioso nos metimos en estos Grandes Almacenes. La cafeteria se encuentra en el último piso, y tiene una cristalera impresionante, con unas vistas muy distintas de Londres, que a mi me encantaron.El café no era nada del otro mundo. Tienes que hacer una larga cola para coger una bandeja y traértelo tu mismo a la mesa.Pero a mi me gustó que habían unos catálogos de viajes, de una empresa de alto nivel, para coger y ojear dónde te gustaría ir en tu próximo destino de vacaciones.Pasé un buen rato, descansando, disfrutando de las vistas y mirando el catálogo.Como he dicho antes... el café, era lo de menos

Easy to find a seat. Good variety of food and beverages. Great for a quick and easy pitstop when shopping

Just the perfect spot for a break whilst enjoying a visit to the lovely Peter Jones-surely the best departmental store in London. They offer a wonderful selection of cakes and pastries plus plenty of hot food choices plus a great cuppa

Very disappointing cake served yesterday. Lemon drizzle was stale. When I complained I was allowed to choose alternative but almond cake, although fresher, was tasteless.

Apareció para un almuerzo rápido un domingo, decidió pedir el bacalao y las papas fritas, hizo cola durante 30 minutos en la cola de comida caliente para que le dijeran que solo había pastel disponible, lo trasladaron a la cola para la sopa y después de otros 15 minutos solo le dijeron una opción, ordenó y luego esperó para moverse hasta la labranza sin movimiento. Aparentemente, una persona gerencial aparente respondió la queja en espera del cliente frente a mí y agregué mi descontento. Nos dijeron que el menú había cambiado ese día, pero las pantallas no tenían, por lo tanto, clientes haciendo cola por comida que no estaba disponible.Agregue a ese personal que parecía totalmente fuera de su alcance y corría como gallinas sin cabeza sin supervisión y un individuo en particular que nunca debería haber recibido la posición que tenía y el resultado fue un caos total. Le sugerí a la persona gerencial que debería obtener mi sopa de forma gratuita y ella estuvo de acuerdo con muy mala gracia. Mi consejo es evitar a toda costa.

I visit here quite often. For the views and space. The serving staff are mostly incredibly slow and unaware of the long queues building and patron's food becoming cold. Their preparation is such that they invariably run out of most items - often, taking ages to replenish. Unlike most people in the queue, I did complain the last 3 times to the staff serving and they are non-plussed. One person left their food and walked off. Sad really as this could be an amazing experience and once the local, loyal Chelsea crowd catch on that the prices don't reflect the less attentive service, they will follow my lead and stick to the coffee and the views and not bother with the meals.

This cafeteria-style restaurant on the sixth floor of the Peter Jones department store in Chelsea is a wonderful oasis of calm in the hustle and bustle that is London. Here, you can get a nice meal at reasonable prices, with a wonderful panoramic view of Southwest London.

Desayuné muy bien en Peter Jones. Las salchichas eran muy agradables y bien preparadas. Esos asientos de ventana tienen la vista más hermosa en un buen día. Visité en algún momento de la tarde, la vista sobre el lado de Kensington es muy agradable, y no tengo suficiente después de muchos años.

Lo que está sucediendo en el restaurante del último piso de Peter Jones. Espléndido espacio con vistas espectaculares sobre el oeste de Londres, pero ¡oh, la comida! El quiche era muy salado y casi no comestible, y la ensalada que lo acompañaba comprendía lechuga muy floja y medio tomate. No era caro (6. 50) pero ¿por qué no cobrar más y servir comida decente? Las mismas dos variedades de sopa han estado en el menú de verano e invierno durante años. ¿Están tratando de alentar a los clientes a patrocinar a Benugo abajo, que no es mucho mejor? Es una pena ver que los estándares caen a este nivel inaceptable. Los restaurantes PJ en los pisos 2 y 6 solían ser lugares agradables para comer y ambos servían comida imaginativa y buena preparada en la casa. Los tiempos ciertamente han cambiado.

Visitamos a Peter Jones para comprar y tomar café con nuestros 11 meses de edad. Durante nuestra visita, tuve que alimentar y cambiar a mi hijo y me preparé para la habitación pequeña y caliente habitual con un vago olor a pañales viejos y sucios. ¡No es así en Peter Jones! ! Gracias John Lewis por su genuino interés y consideración por los padres. Había mucho espacio, cómodas sillas de alimentación, móviles en las (muy bonitas) colchonetas cambiantes. Agua para padres y sin olores a la vista. ¡Qué refrescante! Muchas gracias. Lo recomendaré a todos mis amigos y familiares en Londres y a aquellos que vayan a visitar con niños pequeños. El café y los pasteles también eran geniales! !

Mi esposo y yo estábamos de compras y decidimos comer algo. Escogió el bocadillo de puerco desmenuzado, que dijo que era bueno. Elegí un trozo de quiche, que habría sido mejor caliente. Disfrutado del paisaje y observar a la gente. Solo volvería a tomar un poco de té.

I had vegetable curry that was a mistake

We went to Peter Jones for coffee and cake in the afternoon. We were served quickly and got a good table by the window with the great views over London.

Habiendo bajado nuestras piernas y en Kings Road, llamamos a Peter Lewis. Nos dimos cuenta del restaurante de la planta superior y pensamos en probarlo. Encantador saludo en la parte superior de las escaleras, selección de pasteles y quiches y una sección caliente. Mi esposa tenía el quiche y una ensalada, fui por el pastel de cordero y menta y ambos fueron grandes éxitos. Muy limpio y luminoso y aireado. Buen servicio y magníficas vistas sobre la ciudad. Me encantó y volveré cuando esté en la ciudad. En serio no podía criticarlo y una gran relación calidad-precio. Quiche a las 6 y Lamb pie a las 7. 25.

More like rock cakes! Totally awful, far from John Lewis standard I’d hope (Bluewater scones are better). You could barely cut into them and they fell apart - Mary Berry would be terrified. M&S; would be a step up.

Buffet salads and hot soup, I thought the quiche could have been served warm, apart from that great value for money

The restaurant is basically a cafeteria and nothing too fancy on offer. Nice view but we preferred the coffee shop on a lower floor.

Prosecco is warm and the food is awful but the view is top drawer. Grab a window seat and just have a coffee. Eat somewhere else.

Primera visita aquí y fue realmente decepcionante. Nos dijeron que había un problema con la máquina de café y para devolver los cafés si no estaban bien (?!). Ellos no estaban Solo sabían a leche tibia, así que los devolvimos, solo para que fueran reemplazados por tazas de leche demasiado frías. Regresamos de nuevo y nos dieron dos cafés muy débiles, otra vez, simplemente no había ningún sabor de café. Tuve un pedazo de pastel de chocolate que era 3. 99 una rebanada y de nuevo simplemente no fue muy agradable. Casi ningún sabor.

Eye wateringly glacial slow slow service, very mediocre food, massively overpriced. Terrific views a cross the roof tops, bring your own coffee and cake.

This is a fabulous location, but it isnt well starffed the tills are often down. And the menus and cakes are very uncreative

not well managed, long queues , tables not that clean and not cleaned in time . lovely view and that's about it

Good service good choice of cakes and drinks nice atmospere tables always cleared and clean ready for next customer good view from window seats lyn

The view to the North across the rooftops is the main reason to come up here. It is a popular venue to meet and chat. We had coffee and cake which was ok rather than great.

Excelente tienda muy fácil de recorrer

A good place to start a trip up the Kings Rd ! Fabulous view from the panoramic windows. Good value and quality of cake and tea . Nice to visit the place that my mother had her first job in the 1940s .

I stopped here for lunch and was slightly disappointed as I was expecting a better quality of seating and facilities as I am sure it used to be better when I visited a number of years ago.

Head here for fruit tart and delicious cakes. Cappuccino good.Good choice of meals and for kids as well.

I used to love this place. Food was good, expensive yes but wide choice including quality choice for non meat eaters.Fresher food, proper circular cakes which looked homemade. Now..cheapo, average quality tray bakes, smaller prepacked sandwich choice, fewer salads, corners have definitely been cut. Veggie is invariably a curry for example...so tough if you don't want one. They've even replaced the lovely black granite and glass tables with awful off white caff/modern kitchen style table tops. What happened? Did they sell off the previous ones to make some money? Strange decision cos they were not broken..

Me and my wife’s are having afternoon tea. Nice place to eat staff are friendly and good Service. I like very much the scones, and carrots cake ..good restaurant ...excellent 👍

Bonitas vistas pero no de categoría. Los precios están bien.! ! ! ! Como otras personas han descrito sí. . Un precio. Personal cantina excepto sus clientes comiendo allí, no personal. Yo me esperaba la comida recién preparada pero trajeron comidas pre climatizada preparada. . Puedo conseguir en sainsburys a mitad de precio pero supongo que estoy pagando por la vista. . De todos modos ha visto pagado. y a la izquierda, con una cartera más ligera y unas fotos de los tejados de Londres.

Íbamos al espectáculo de las flores de Chelsea y había sido recomendado Peter Jones (John Lewis) para el desayuno. ¡qué broma. . . . El restaurante no es más que un glorioso cantina del personal! Desayuno inglés completo anunciado arriba de la lista y sin embargo cuando pedimos una el servidor dijo "no sé qué es en un completo inglés"! !

Realmente bueno. Por supuesto, estoy hablando de la vista. no es tan bueno es el aspecto barato de cantina. No me malinterpreten, era bonito y limpio pero como poco de sorpresa como me esperaba algo un poco más clásico y elegante, después de todo, Peter Jones. . Creo que fui con éxito en el mercado de rápida mcdonalds comida y tomó la ideas de muebles. Sólo desearía. habían utilizado la guía precios mcdonalds. Ahora estoy super significa sonar, pero era muy caro para la comida que trae en ready made y a calentar. Recién hecho desde cero sí me habría encantado pero a 32º C y luego a la izquierda para sentarse bajo las lámparas.

Comfortable place for a light lunch or coffee. Good variety of seating. Light and bright with marvellous rooftop views. Self service.

Decidimos ir a planta superior Peter Jones como uno de nuestro grupo es muy exigente con la comida y nos pareció que un restaurante John Lewis sería una buena opción. Nos sirvió una buena (pero nuevo para el trabajo) señora.

Love going here for coffee and if you are early enough a window table with great views. Good scones and coffee.

What can I say the place is spotless and staff are polite and helpful but the cakes on offer are far from nice or value for money plus getting smaller

Ayer fuimos a almorzar con un amigo. Tuvimos que hacer cola en el mostrador de comida caliente sólo para encontrar todos los servidores desaparecen cuando apareció! La selección de la comida era pobre y estaba muy fría cuando regresamos a la mesa. La mujer que me atendió se olvidó de darme mi cambio y cuando volví para que no recibo. La barra dulce era bastante mejor como situado cerca de donde estábamos sentados y el café imbebible, pero no es un lugar al que volveremos. El personal parecía menos interesados en servir a sus clientes.

Enjoyed this cafeteria & coffee shop atop the Peter Jones store, which features interesting decor and wonderful rooftop views of London. The staff were pleasant and friendly, and the food was quite flavorful and filling. Several different food choices available, both hot and cold. Nice items in the baked section, assortment of sandwiches at lunch. ATM available near the restrooms and lifts. This is a reasonably priced dining option in Sloane Square. Located across the square from the underground stop, inside the Peter Jones Department Store.

I'm old enough to remember the old Peter Jones top floor restaurants: one, a small but GREAT little self service cafe serving fresh salads, soups and sandwiches and a small selection of hot food; the other, with a waitress service and slightly more expensive. The vast, soulless canteen on the top floor - which has in fact been there for years, still has the same spectacular views, but is no different to eating in an airport terminal - albeit the food is probably better and fresher. But PJ lost its pull, and some of its charm and individuality when it scrapped its old restaurants and replaced them with cafes like all the rest. Maybe it had to, maybe that's the way of things now, but I know I'm not alone in hankering for something better, something different, and some of that yesteryear magic called personal service.

Two hot meals ordered, meals were served cold, dry and inedible, obviously the last of the current batch that had been sitting under the heat light. When I returned the food I was told there was a microwave behind me and I could use that to heat the food. I informed the gentleman that I should not have to heat food that should have been served hot!

There’s something fabulously old fashioned about this canteen-style restaurant above Peter Jones.

Paramos en la víspera de Navidad para algunos Prosecco y tarta. Las vistas de Londres era impresionante. Los precios eran muy razonables, especialmente teniendo en cuenta la ubicación es en elegante Sloan Square. Lo recomiendo encarecidamente.

Good quality buffet food at a reasonable price. Very busy but tables usually can be found. John Lewis clientele.

The food is the consistent JL fare, great coffee, tasty cakes, overpriced sandwiches. The atmosphere is a cut above the normal Place To Eat, maybe down to the layout around an atrium rather than the vast hanger like rooms at Welwyn or Bluewater. Superb views too. Definitely worth looking into if one finds oneself in Chelsea.

Lugar muy agradable con unas vistas estupendas. Excelente comida ligera después de ir de compras o una visita a la Galería Saatchi al otro lado de la carretera.

The lunch was really good, mainly the lasagna with the sides, cakes, saladas tea, coffee very taste. The place, the store, the visitors, are beautiful. It is pure british and it didn't lose its salient features.

Afternoon tea was really nice and we were able to take my mother here in a wheelchair. This made all the difference the food was really good and it has a nice view.