Casa Cruz Restaurant in Kensington and Chelsea

After living next door to this restaurant for years, I never felt particularly drawn to try it—until now, at 30. My partner made the reservation weeks in advance to ensure everything went smoothly, given the hype surrounding this place. Unfortunately, the experience fell short of expectations. Having spent my entire London life in Notting Hill, where the dining scene is incredibly competitive, I was hoping for something special. The food, however, was just okay—nothing that lived up to the buzz. While the staff were genuinely warm and accommodating (even on a busy night), we sat for 40 minutes without receiving a menu, which left us ready to leave after finishing our champagne. Thankfully, a delightful woman at the next table turned the evening around with great conversation, which was ultimately what convinced us to stay for dinner. All in all, this isn't somewhere I feel compelled to return to, even for special occasions. Notting Hill has so many exceptional options like Core, The Ledbury, Tavernaki, Gold, Osteria Napoletana, Empire Empire and Al Waha. If you’re looking for a memorable meal, I’d recommend exploring those instead.

Exceptional service from the doorman who was surprisingly dressed and welcoming to the Sommeliar and Waitress - both had pride and passion for their food and wine. We didn't book and rocked up at 10pm weekday!!! It was fairly busy even at that time of the evening. Great experience

Had a wonderful birthday dinner with my partner and Alan looked after us very well and made the evening. Special. Great food, atmosphere and attentive and polite staff. Many thanks

My experience at Casa Cruz was exceptional. Andrea was incredibly attentive, professional, and polite, making sure every aspect of our evening was flawless. He anticipated our needs, provided thoughtful recommendations, and made us feel truly welcome. Jordan took the time to understand my tastes and crafted a bespoke cocktail that was perfectly tailored to my preferences. The outstanding service from both Andrea and Jordan truly elevated our dining experience.

I don’t really do reviews often, but visited casa Cruz for the first time yesterday and WOW!!!! I have not experienced same level of friendly staff and service in a long time - Taylor made our evening truly special and we were in total 13 people where all dietary requirements and ordered where outstanding! Go Taylor and the food was also superb - recommend the gnocchi

Taylor is the best CDR the hospitality industry has to offer. Cannot recommend him highly enough for any pay rises and/or bonuses or other benefits.

Great atmosphere, Delicious food, and friendly service. Great place for dinner, unique experience, in around London must try!

Such an uneven place - sometimes you're treated like a queen and other times like dirt. It was the latter on my last visit. We were given a table for three right by the door and when we requested to be moved - there was not much space and there were other unoccupied tables in the room, the reception staff was very rude to us. Like shockingly rude The menu is very unadventurous - basically just pasta, meat and one option of fish. Just looking at the menu you're bored to death but there's still hope which is completely killed when the food arrives. For it tastes of nothing. Your wine choices are also super limited

Parking Issues One of the major issues is parking. The restaurant's customers regularly use my parking spot, causing me significant inconvenience. Despite my repeated requests to the restaurant management to address this issue, I have been met with indifference. They were two girls explicitly told me they couldn't ask the customers to refrain from using my spot, which leaves me struggling to find parking every time. However, the manager tried to help. Customer Service The customer service and the general attitude of the staff leave much to be desired. They have been consistently unhelpful and dismissive whenever I've approached them with my concerns. This lack of consideration for the residents in the neighborhood reflects poorly on their overall customer service. Final Thoughts While Casa Cruz might offer a fine dining experience inside, their disregard for the neighbourhood and the residents' needs is highly disappointing. I hope they take steps to improve their relationship with the local community, starting with addressing the parking issues and training their staff to be more considerate and responsive.

Having had to move this reservation twice due to illness we were charged £200 (£50x4) and despite a person being in the hospital, the restaurant refused refund the cancellation fee and also refused to allow a transfer it to another party without incurring a second £200. Perhaps they need a doctor’s note? While the Straker’s food might be great, we’ll never know and would recommend boycotting this restaurant for its staff’s lack of empathy toward its patrons. Good luck Señor Santa Cruz!

Delicious food, impeccable service, lovely atmosphere. We had dinner on the rooftop terrace and everything was unique and tasty. Service was quick and friendly and the recommendations were spot on.

We lost our engagement ring at this restaurant a few weeks ago, actually, it was taken by someone. If anyone has got it, please return it to the restaurant ASAP. It means a lot to us. Thank you Aside from the sad turn of events, service was impeccable and so was the atmosphere. The food was good, small portions (expected for a high end establishment).

I give it 5 stars because Taylor Swift went to eat at this place, hold on Argentina and Taylor Swift 🇦🇷🇦🇷🇦🇷🇦🇷🇦🇷🇦🇷🇦🇷🩵🩵🩵🩵🩵🩵🤍🤍🤍🌞 🤍🤍🤍🩵🩵🩵 🩵🩵🩵

I need the menu of what Taylor Swift has ordered 😂

Taylor Swift went to London to eat at this ARGENTINE restaurant In her way to recover the Malvinas💋💋

Great restaurant for an intimate dinner with friends . Highly attentive staff, friendly relaxed atmosphere . The Negronis were delish. The wine recommended to complement our food as outstanding . Recommend the steak de boeuf.

Food is nothing special, lacks an edge. Most dishes are very simple which is fine when there’s a real focus on the quality but I didn’t find that was the case here. They have a nice outside terrace and atmosphere and design are very cool. Service was good but food took a long time to arrive. The winelist is painfully overpriced as is often the case in such places.

Definitely a good restaurant compared to London's gastronomic offer. The prices are certainly not in line with the location and the quality of the products. A good alternative to the various multi-ethnic restaurants in London.

Good atmosphere. Food is far from extraordinary, specially for the price. Portions are small. Good wine selection. There are many other options available for fine dining in London.

Really the most wonderful, attentive and professional service with incredible food and wine! It is a warm cocoon of elegant sparkle and splendour! Thanks for such a wonderful evening!

Cozy, lovely atmosphere, exceptional service and each dish was 10/10

Extremely nice setting with very friendly staff. I understand why this a a place for A-listers in London. Prices are very high so be willing to open up your wallet. Service goes fast, too fast. Enjoy it, but don't complain if you have a high bill ;)

the staff arranges debates in the hall among the tables, like in a cheap pub. The restaurant's design was outdated 20 years ago

Fabulous experience. Lovely venue , great staff and delicious food.

Food is good, not outstanding but good. Cocktail’s are even better. The only issue is the tables are so close to each other. We were offered a table literally next to reception. Why would anyone put a table there? It kills all the atmosphere. They have too many tables for the space. Make sure you ask for a different table when booking.

My friend has celiac so very glad to see their gluten-free options are clearly labelled

I have dined in 150+ restaurants in London and this is my all time favourite restaurant!! The flavours are flawless, the atmosphere romantic and intimate and all the staff are always super tentative. Last time I came I was served by Annie who was so incredible. I can’t thank her enough and hope to see her again soon. You are so lucky to have her as an employee. Can’t wait to come back after the holidays ❤️ THANK YOU CASA CRUZ

Superb for an evening out with friends. Argentinean roots guarantee great beef and steaks but I was also very pleased with the scallops, burrata, and lamb shoulder, as well as the lemon sole. Service is exceptional, and the atmosphere is really good - they've done such a good job of the festive season decorations.

The atmosphere of the place is beyond amazing! The food is good, but nothing extraordinary. Overall a great experience!

The food was fine, but for the price you are paying the portions are minuscule. The service was okay, they were very quick to push us off of our table and let us know we couldn’t go upstairs for a drink because it was closed for some influencer event (should have been mentioned when booking). Spent an absurd amount of money and left feeling dissatisfied. Would not go back.

Food is good, staff are great but I would say it’s just okay….. really over priced and really average. Money best spent somewhere else…. Gold is down the road and 100% better 👍🏽 you won’t have a bad time here but you may feel a bit hard done by.

Aggressive, rude, rude, rude staff. Customers mistaking Notting Hill for Mayfair, so now you get the idea of the scene!!!

Absolutely delicious food - The tuna with almond sauce to die for, grilled artichoke, lemon sole, humita spiced corn, ricotta truffle ravioli - all amazing - and as for the raspberry souffle.... YUMMY!!! Great service and atmosphere. Highly recommended.

Beautiful christmas decor. It feels cozy. All the dishes were marvelous

I brought 10 friends to dinner. One of their staff members reached over to clear something off the table and spilled a full glass of red wine over my brand new outfit. At the moment, they acted like they would make the situation whole, but they have not. They have then tried to say it was my husband's arm, but he was on the other side of the staff member and not near the glass. Not only have not paid for dry cleaning or replacement of the ruined clothes, they are just stringing me along after numerous follow-ups over the past two months. Very disappointing.

Extremely small portions that are not even for one person. Very bad and flavorless food quality for the price.

Small portions and bad food quality

Une cuisine simple avec de bons produits. Cependant les portions sont un peu légère pour le prix. Le restaurant est très beau et le service est de qualité.

This place has a very unique and interesting atmosphere. The food was amazing!

The restaurant is NOT worth what you pay: they food is okay but average, there is no service, yet the bill is very high. What you pay for is the look & feel.

I've been to Casa Cruz several times and usually enjoyed the food. However, my recent dinner with friends was a bit disappointing. The sweet potato was undercooked, the blackened chicken was burnt, and the steak wasn't great. The other dishes were fine. Hoping for a better experience next time.

Good food, intimate and romantic ambience. A bit over priced. Will go again

God mat och trevlig personal även om det är i dyraste laget. Servicen var bra och allt kom in i rätt tid. Kvaliten på maten ä rhög m,en som sagt var, är det värt det?

Our first visit and what a great find, the best steak in London. Impeccable service, Sophia was our server and was as knowledgable of the menu as she was attentive to our table. Great music and delicious cocktails, the wine list was overwhelmingly good - but with an equally good selection of wines by the glass. Don't expect a cheap night out, but in London, you get what you pay for.

The food was nice but didn’t find out outstanding. Really liked the vitello tonnato and the wine selection. The staff was great, paying attention if we were having a good time and if the food was ok

Very rude and arrogant hostess insited I was at the wrong restaurant, even after repeatedly asking her to check my reservation. She sent me to the other side of town to their other restaurant, claiming I had a reservation for that one, to find out there that she was wrong ! I had to go back to the original restaurant where they were waiting for me & spent +2h in the underground going from one side of town to the other! The food was definitely not worth the treck!

Very disappointed with our dinner tonight. Drinks took 30 mn to be served. Some starters were forgotten and brought along with the mains, Some mains came 20 mn after the first mains, half of the table ate by themselves ...80% of pasta dishes unavailable on the menu .... Overall very poor service and unprofessionnal. Whatever issues the restaurant had tonight, either they should remain closed or adjust and adapt, which they did not. We were offered 3 deserts but this doesn’t unfortunately compensate the very poor experience. Won't definitely come back nor recommend this restaurant.

We dined at Casa Cruz in early September. Loved the South American theme for the menu and everyone enjoyed the array of dishes we chose. We also loved the Chilean wine recommendation and the stylish vibe of decor. Lovely evening

Not worth the money.. It was so quiet on the terrace but despite asking, we were seated inside where you could hear a pin drop on a Friday night. Got given a pre menu with olives bread etc on which I've never seen before - seemed like you only graduated to the main menu once you'd picked something off this one.. Wine was £16 a glass minimum, fine but surely give more choice - 2 for each colour, £16 or a £25+ option. The food was average, the chicken came cold on its own (on a hot August day that is quite an achievement) and the 'caramelised sweet potato' was barely cooked and definitely not caramelised. My friends starter of goats cheese and fig salad was literally just a bowl of leaves with some chopped up cheese and tomatoes in for £18. My half of the bill was £80 - for my 2 glasses of wine, some olives, a piece of chicken and some sweet potato - fine if it was delicious! Great service though, I just don't understand the point of a restaurant that doesn't care about food, great for an influencer to pose in the mirrored stairwell I guess. Notting Hill has some really gorgeous restaurants I'd recommend first.

A great place to spend the evening, primarily due to the incredible staff. It is really noticeable how attentive and intuitive the waiters are, and really makes the restaurant shine apart from similar competitors in London. My glass of wine was never empty and we felt so well looked after from start to finish by every single member of staff. The decor is fab and food great but the fantastic staff really took the crown for me. Thank you!

Always exceptional service and atmosphere. We come back time and time again

Literally a perfect evening, yet again, at Casa Cruz. The food was perfect, the service was impeccable, and the atmosphere was both elegant and warm. I loved it and can't wait for our next night out at Casa Cruz!

Brilliant location to celebrate a special occasion

great place, everything is delicious

Thank you for a great night. We will be back for sure.

Beautiful ambience in the terrace. Argentinian vibes are lacking a bit. But overall good experience

Wow amazing taste and good service of humanity such a nice staff God bless you best wishes.

The salon is nice. The food is ok. Atmosphere was quiet and the reception left a lot to be desired. The AC was not cooling.

Lugar bonito, mas com odor incomodativo para um restaurante. Avalio a comida como mediana…

This was my first ever dining experience in London and i felt it was the best as the staff were attentive and the way everything happened was perfect The food was amazing with lot of flavours and the quantity is absolutely great to be sharing with family or friends and it makes it feel to be having a great time together, i loved the crab, steak tartare domino potato, soufflé, pistachio ice cream almost everything was super delicious The drinks selection was very good and the suggestions on wines according to the food was spot on Soo much love guys ❤️

Shared a casual business dinner between 3 of us and really enjoyed the setting and ambiance of Casa Cruz. Decor is deco styled with comfortable banquettes and the place has an air of an old school Parisian restaurant. Food is Euro Latino fusion! We ate Fish and Buratta as starters and Fillet steak and Iberico pork as mains with delicious vegetable sides of hispi cabbage, sweet and roast potatoes, oyster mushrooms and glazed carrots. Deserts were delicious with Dulce de leche flan, ice creams and a sundae, all amazing. Had craft German beers but the wine list looked quite extensive and I saw a few cocktails being shaken and stirred! Will be back as a couple to try more dishes and to tuck into some nice Argentinian reds! Only reason it was not a 5 was that the steak although perfectly cooked had sat too long on the pass and was not that hot when it arrived, however, the quality of the produce shone through!

Food was good (great côte de boeuf) but cocktails were mediocre, and vibe wasn’t very festive

Stunning bar and roof terrace. Great food, drinks and service. What else could you ask for.. Well a free trip to check out their other bar in NYC would be good ;)

Very good; interior, food, service; worth it

Trendy “latino-ish” restaurant. Vitello tonnato was a bit wet, as if the meat wasn’t given enough time to defreeze and dry. Ribeye is excellent but could be served warmer. Great selection of wines but overpriced

Estuvimos cenando un sábado por la noche, y mi valoración sería de cinco estrellas, sino fuera por los precios desorbitados, sobretodo del vino. Comimos un steak tartar muy bien conseguido, carne tierna y muy bien aliñado con un punto de picante perfecto. La pasta estaba muy buena, sabrosa y al dente. La pena es que no pudimos pedir una botella de vino (solamente hicimos un par de copas), porque realmente los precios que ofrecen son desorbitados y no se corresponden con la realidad. Hay vinos a 80-90 libras que fuera del restaurante valen mucho menos de la mitad... Que un vino lo pongan tan caro no significa que sea ni bueno, ni de calidad... Eso sí, el lugar es espectacular, la decoración es muy sofisticada y elegante y, en general, es un sitio muy acogedor.

Sitio mu elegante. Comida de mucha calidad. Precios algo elevados. Vinos con precios desorbitados. Servicio fantastico.

Very disappointing restaurant. The service staff was appalling - spending ZERO time explaining the menu and wine list. The food is very mediocre, I honestly enjoy my Hello Fresh meals more than I enjoyed their food. At least when I serve myself food it doesn't come cold and with a bad attitude! When we paid, I got the bill and it needed to be amended as it was too high. We got the next bill, and it was even higher! Then I mentioned the disappointing experience and the service staff looked at each other and giggled! Total amateurs.

The service was incredible and there were plenty of tasty options for vegetarians... I will definitely be returning for the ricotta truffle ravioli!

This is a beautiful restaurant. The atmosphere is clubby/fun. The service was spotty and the majority of the food was over-salted.

Casa Cruz is a wonderful restaurant in London that offers an array of delicious and unique dishes. The atmosphere is cozy and inviting, and the staff are friendly and helpful. The menu is filled with mouthwatering options, from tacos and burritos to enchiladas and quesadillas. The flavors are bold and the portions are generous. The guacamole is especially noteworthy, freshly prepared with just the right amount of spice. The margaritas are top-notch, made with fresh limes and premium tequila. The prices are very reasonable, and the restaurant has a great selection of wines and beers. All in all, Casa Cruz is an excellent choice for a night out with friends or family. Highly recommended!

Lovely restaurant and attention to details

Locale bellissimo, personale gentile e cibo ottimo

Room upstairs is great for private dinners, with a private bar. Food is good but not amazing, especially considering the high prices. The inside is very instagram friendly but as such attracts this sort of clientele.

Really friendly service and the great food you can always count on from Pizza Express today.

Food was fine. Atmosphere was a bit dead (went at 8pm on a Saturday night, maybe it was a bit early, but I would have expected more fun from a December evening so close to the holidays). Wine list wasn't super inspiring (like, they had Whispering Angel as their rosé). We sat down, the host informed us we had 2.5 hours at our table. I don't love when restaurants begin the interaction this way (tacky) but fine, that's a long time to eat dinner. After 2 hours, we had just ordered another bottle of wine and were about to order dessert when the manager informed us that the next table had arrived and we would need to leave. The bar is tiny and half the restaurant was booked for a birthday party, so there wasn't really a place for him to put us. It was just awkward. Then, they sent over the next party to hover awkwardly near our table while we were wrapping up. It was just super bizarre. The only time I've ever experienced this was in a random diner in NY in 2012. I know it's London so we have to discount the service level by at least 50%, but it was just embarrassing. Hopefully they get it together for the NY location.

Excellent service and very knowledgeable staff. It was a pleasure eating here with my partner.

Really good food, staff were nice and atmosphere was friendly

excellent food was really good ambiance was great beautiful place staff were friendly

Disappointing dinner, overpriced, extortionate wine list, overcooked fillet steak and poor service. Will not be returning.

I couldn’t have been more surprised walking in. Not your typical NH restaurant. I liked the ambiance (though slightly cheesy crowd.). Wine, cocktails, service and vibe all good but food could have been better. Ricotta ravioli was a group favorite but I preferred the cacio de Pepe, Sea bass was ok, lemon sole over done and dry, boys loved their meat feast. Sides were all good and the raspberry soufflé stole the show.

What a venue! spectacular 👌 a true hidden 💎 gem. The rooftop was exceptional let alone Manuel's hospitality.

The place is very beautiful, really nice atmosphere and great food. We all loved everything we ordered. Will 100% be back.

First, let me say, the food was excellent, and the staff exceptional. The manager’s behavior was anything but that. My husband had visited the toilet, and slipped on the bottom step and fell, but did not hurt himself. When I was preparing to do the same at the end of our meal, he warned me to be careful, because that bottom step is at a different angle. As I was descending the stairs, I made sure to be careful. However, in spite of that, I still slipped on the same bottom step and fell. (That bottom step turns to the left). The attendant came over to me immediately to help me up, as I could not stand on my right foot because of the pain. My daughter then asked staff to get the manager - they also were very kind and helpful. To a person, no one seemed surprised that someone had fallen. We were even told by a couple staff that this has happened before, that several patrons had fallen on that same step. The manager came, and could not have been less gracious! His comments were condescending and rude. He stood on on the top steps and said “there are lights, didn’t you see them?” ( there is no light on the bottom stair). He said that if I had been looking, I would have not fallen. His next comment to me was “ what do you expect me to do?” There was literally not one apology, nor any type of responsibility taken on his part. By then our Uber had arrived. We had planned on walking back to our hotel, but of course could not now. He was made aware of this also, and still did nothing. We certainly did not expect reimbursement for that, but he also did not offer to help with that. We would definitely return to Casa Cruz for the food, but are extremely disappointed in the manager.

The interiors were stunning, lots of attention to detail and you could say an « instagramable » location. We sat in the beautiful terrace upstairs. Although everything tasted good, it was just too pricey for the portion. I ordered the Sole and got 4 thin slices. I understand that the market is though and all the prices went up but I really could not justify this one.

I went to Casa Cruz with my colleagues and despite the staff having, what seemed like a catastrophic day, everyone was extremely professional and accommodating. The setting itself is beautiful, would recommend solely based on ho well they managed all the external issues that day. My steak was cooked to perfection and the wine selection was amazing. Gracias!

Terrible experience this evening. After a lovely dinner (good food and service), both of my parents fell down the staircase as they were using the restroom (the second parent was even warned first). I asked to speak with a manager to raise concerns over the hazard (the bathroom attendant mentioned falls happen regularly), and the manager could not have been less apologetic or more condescending towards both me and my mother. There was zero concern over how my mother was doing or how we would get home, and there was nothing done to make amends. He made my mother feel incompetent for managing to fall and belittled us both. This experience ruined a perfectly good meal, and I can’t imagine supporting a business with such horrific management.

Had problems with the kitchen when we visited, but they were consummate professionals and unabashedly apologetic. A great meal, and we look forward to coming back again to enjoy with more time and leisure!

Attended a wedding reception. Atmosphere & food fantastic. Waiter Alan was exceptional, looked after us all evening. Would highly recommend.

I’ve been to Casa Cruz many times and this year I decided to celebrate my birthday here. I called to book a table for our party 6 weeks in advance and asked specifically for a table on a terrace. I was told that they wouldn’t be able to guarantee a terrace table for me and my guests on the day, even though I repeatedly saw birthday celebration on a terrace with special decorations, which would need to be organised in advance. When I asked how it would be possible for me to plan for my birthday, as I want it to be flawless, they suggested to look for another restaurant. Fantastic customer service! Guess I won’t be returning 😉

I’ve been there for my graduation and I loved the place. The food amazing, especially the meat, and the wine list was excellent. Furthermore, the staff was extremely nice, from the doorman to the waiter. Definitely going back soon!

We went for a celebration and the restaurant did not disappoint. The meat was cooked to perfection and the sides we chose were great. We went for the domino potatoes and corn. The service was good as there were not a lot of people to attend. Would definitely be back!

Great atmosphere and friendly staff

One of my favorite restaurants. They never disappoint. Always accommodating and the food amazing. Fab atmosphere

Yes cool place. . Good place. Doorman is Brill. Good food, alcohol. Great management. Available for private hire.

Food was good but way overpriced. Surprisingly limited wine list given the high prices. Adding a 400% mark up to an average bottle of wine just makes it an expensive average bottle of wine. Avoid

Very classy argentine /Italian resto, with great food, great service and adorable terrace.

Terrible service - like they are doing us a favour by being there....overpriced and food not that great..would not go again....another overpriced restaurant in London which is shame as location great

Amazing staff, brilliant experience. Not to my liking but I can't fault the restaurant. Decent food. I enjoyed my time

Very disappointing. My partner and I went there for diner, ordered 4 plates, 2 of which came cold, the meat was OK but nothing special, the rest was very boring. The gnocchi were over cooked they tasted really bad. I put a note on the reservation asking for a birthday plate, and called a few hours before arriving to advise we were celebrating a birthday, however they brought the dessert without any birthday note. When we finished our bottled still water the waiter brought an opened bottle from somewhere else and refilled our glasses with someone else’s bottle. Overall the service was slow and not very attentive. Prices are cheap but you can feel that in the service and quality of the food. Will not visit again. We left hungry and disappointed. Feels tacky- they take a £100 deposit from your card and discount it from your bill, which they never do in good restaurants. It’s a shame this restaurant has no character, the playlist and the service don’t create any atmosphere; overall very boring