Based on 587 opinions finded in 4 websites
Based on 587 opinions finded in 4 websites
Nº 868 in 1366 in Kensington and Chelsea
Nº 19 of 30 Other international cuisines in Kensington and Chelsea
Opinions
I recently received an email from Casa Cruz announcing they now offer a Sunday roast, so I decided to give it a try. Unfortunately, it was a deeply disappointing experience and was soon to realise it was false advertising. What they served was a sad, empty plate of meat with a tiny drizzle of gravy—nothing else. No trimmings, no accompaniments—hardly what anyone would call a proper Sunday roast. When I asked about the missing elements, I was told sides were sold separately, which I wouldn’t have minded if any of the sides available resembled what you’d expect with a Sunday roast. Not one of them fit the bill. The experience felt like a missed opportunity for what could have been a standout addition to their menu. To add to the strangeness, the restaurant was playing continuous Arabic music. While I actually enjoy and listen to Arabic music, it felt completely out of place in an Argentinian restaurant, adding to the overall confusion and lack of cohesion in the experience.
Andra . 2024-11-17
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The atmosphere and service was amazing. The setting, lighting and music were spectacular. The food however was just okay. The starters were good but the mains were a little disappointing as was the lemon tart especially given the price.
Amanta Vidugiris . 2024-11-16
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I write with a heavy heart to make this review, as I myself and two friends visited your establishment over two weeks ago. We were served by an Italian waiter, who introduced himself as the Manager, I myself noticed he was Italian and had a very bad attitude and I go as far to say, rather rude and abrasive in his manner. I would point out to you that we are somewhat reluctant to return to your restaurant due to his cocky and surly mannerisms, and the way we overheard him talking to other staff members within earshot of customers. The food and the drinks were amazing and the decor outstanding, but our experience from the Manager was totally off putting. I wish your company well. Josephine Ferrari
Josephine Ferrari . 2024-11-10
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Casa Cruz: Notting Hill’s Chic Dining Gem with a temporary Parisian Twist Casa Cruz in Notting Hill is undeniably one of London’s trendiest spots, celebrated not only for its uniquely intimate vibe but also for its draw of an international, often star-studded clientele. Nestled amid the leafy streets of Notting Hill, this refined yet cozy neighborhood gem offers a two-story dining experience with a charming rooftop terrace. The terrace, open until 10 PM, provides an inviting, outdoorsy feel—a rare find that makes Casa Cruz stand out as a "home-away-from-home" for London locals and visitors alike. Ambiance and Design Spread over two beautifully designed, cozy floors, Casa Cruz impresses with its interior elegance. The restaurant’s décor blends classic and modern elements, offering an intimate, warm setting that enhances the dining experience. With soft lighting and thoughtful design, it’s easy to understand why it’s a longtime favorite for those in the spotlight and beyond. The rooftop terrace, though compact, adds a lovely touch, especially for those who appreciate a relaxed atmosphere outdoors. Special Collaboration with Jaïs In a recent twist, Casa Cruz has teamed up with Paris’s acclaimed restaurant, Jaïs, led by Chef Jaïs Mimoun, to bring a taste of Parisian sophistication to London. Running until December 20th, this collaboration transforms Casa Cruz into a Parisian-inspired brasserie. The menu reflects Chef Mimoun’s modern French sensibility, accented with international influences and served alongside a well-curated selection of predominantly French wines. The temporary menu is extensive and diverse, offering both classic à la carte options and daily specials. Diners can enjoy a balanced mix of fish, pasta, and meat options—the latter being Casa Cruz’s original specialty. Dining Experience and Food Quality The food quality at Casa Cruz lives up to its reputation. Despite being packed with diners and operating from a compact kitchen, the restaurant managed to deliver a seamless dining experience without noticeable delays. Each dish was thoughtfully prepared, with flavors that were well-balanced from starters to dessert. The fish was delicate and fresh, the pasta dishes flavorful and perfectly cooked, and the meats—true to Casa Cruz’s reputation—were the stars of the menu. The attention to detail in each course highlighted the skill and passion in the kitchen, making for an exceptionally satisfying dining experience. Service and Atmosphere Casa Cruz prides itself on delivering top-notch service. The staff were not only professional but also attentive and warm, despite the high energy and full house. This attention to detail in service contributed significantly to the overall enjoyment of the evening, balancing the bustling atmosphere with a reassuringly refined touch. While Casa Cruz is always popular, weeknight visits are generally recommended for a more relaxed experience, as weekends can get quite lively. Overall Recommendation Casa Cruz offers an elevated dining experience that is both chic and intimate, a perfect mix for those seeking a stylish night out in Notting Hill. With its star-powered crowd, exceptional food, and warm service, it’s easy to see why Casa Cruz remains one of London’s most beloved dining spots. The collaboration with Chef Jaïs from Paris only enhances its appeal, bringing an exciting French twist that is worth experiencing before it concludes in December. Tip: Weekday visits are ideal if you prefer a more relaxed ambiance; weekend evenings can be bustling.
Rocco Longo . 2024-11-09
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Good service, average everything else
a86wanabe . 2024-11-06
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Any & Elisa are the best. Amazing wine menu.
Gian Marco Pasapera Candela . 2024-11-04
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A slightly secluded restaurant in the Notting Hill area. Good food, but the service could have been better at guiding in the menu. Ordered entrecôte and got a plate with just meat😆. Would have been nice with some accessories. In good company it will be brilliant anyway👍🏻😊
Lars Skalle . 2024-11-03
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After living next door to this restaurant for years, I never felt particularly drawn to try it—until now, at 30. My partner made the reservation weeks in advance to ensure everything went smoothly, given the hype surrounding this place. Unfortunately, the experience fell short of expectations. Having spent my entire London life in Notting Hill, where the dining scene is incredibly competitive, I was hoping for something special. The food, however, was just okay—nothing that lived up to the buzz. While the staff were genuinely warm and accommodating (even on a busy night), we sat for 40 minutes without receiving a menu, which left us ready to leave after finishing our champagne. Thankfully, a delightful woman at the next table turned the evening around with great conversation, which was ultimately what convinced us to stay for dinner. All in all, this isn't somewhere I feel compelled to return to, even for special occasions. Notting Hill has so many exceptional options like Core, The Ledbury, Tavernaki, Gold, Osteria Napoletana, Empire Empire and Al Waha. If you’re looking for a memorable meal, I’d recommend exploring those instead.
Mark Jamiel . 2024-10-26
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Exceptional service from the doorman who was surprisingly dressed and welcoming to the Sommeliar and Waitress - both had pride and passion for their food and wine. We didn't book and rocked up at 10pm weekday!!! It was fairly busy even at that time of the evening. Great experience
Naomi Smart . 2024-10-16
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Had a wonderful birthday dinner with my partner and Alan looked after us very well and made the evening. Special. Great food, atmosphere and attentive and polite staff. Many thanks
Oliver peters . 2024-09-29
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I don’t really do reviews often, but visited casa Cruz for the first time yesterday and WOW!!!! I have not experienced same level of friendly staff and service in a long time - Taylor made our evening truly special and we were in total 13 people where all dietary requirements and ordered where outstanding! Go Taylor and the food was also superb - recommend the gnocchi
Kristine Gulbrandsen . 2024-09-27
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My experience at Casa Cruz was exceptional. Andrea was incredibly attentive, professional, and polite, making sure every aspect of our evening was flawless. He anticipated our needs, provided thoughtful recommendations, and made us feel truly welcome. Jordan took the time to understand my tastes and crafted a bespoke cocktail that was perfectly tailored to my preferences. The outstanding service from both Andrea and Jordan truly elevated our dining experience.
oliwia steczkiewicz . 2024-09-27
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Taylor is the best CDR the hospitality industry has to offer. Cannot recommend him highly enough for any pay rises and/or bonuses or other benefits.
Mateusz Kisielewski . 2024-09-25
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Great atmosphere, Delicious food, and friendly service. Great place for dinner, unique experience, in around London must try!
Sanj P . 2024-08-30
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Such an uneven place - sometimes you're treated like a queen and other times like dirt. It was the latter on my last visit. We were given a table for three right by the door and when we requested to be moved - there was not much space and there were other unoccupied tables in the room, the reception staff was very rude to us. Like shockingly rude The menu is very unadventurous - basically just pasta, meat and one option of fish. Just looking at the menu you're bored to death but there's still hope which is completely killed when the food arrives. For it tastes of nothing. Your wine choices are also super limited
Olga Ovenden . 2024-07-10
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Parking Issues One of the major issues is parking. The restaurant's customers regularly use my parking spot, causing me significant inconvenience. Despite my repeated requests to the restaurant management to address this issue, I have been met with indifference. They were two girls explicitly told me they couldn't ask the customers to refrain from using my spot, which leaves me struggling to find parking every time. However, the manager tried to help. Customer Service The customer service and the general attitude of the staff leave much to be desired. They have been consistently unhelpful and dismissive whenever I've approached them with my concerns. This lack of consideration for the residents in the neighborhood reflects poorly on their overall customer service. Final Thoughts While Casa Cruz might offer a fine dining experience inside, their disregard for the neighbourhood and the residents' needs is highly disappointing. I hope they take steps to improve their relationship with the local community, starting with addressing the parking issues and training their staff to be more considerate and responsive.
Sharon David . 2024-07-09
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Having had to move this reservation twice due to illness we were charged £200 (£50x4) and despite a person being in the hospital, the restaurant refused refund the cancellation fee and also refused to allow a transfer it to another party without incurring a second £200. Perhaps they need a doctor’s note? While the Straker’s food might be great, we’ll never know and would recommend boycotting this restaurant for its staff’s lack of empathy toward its patrons. Good luck Señor Santa Cruz!
DMO . 2024-07-08
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Delicious food, impeccable service, lovely atmosphere. We had dinner on the rooftop terrace and everything was unique and tasty. Service was quick and friendly and the recommendations were spot on.
Ariel J . 2024-06-25
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We lost our engagement ring at this restaurant a few weeks ago, actually, it was taken by someone. If anyone has got it, please return it to the restaurant ASAP. It means a lot to us. Thank you Aside from the sad turn of events, service was impeccable and so was the atmosphere. The food was good, small portions (expected for a high end establishment).
Riccardo . 2024-06-15
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I give it 5 stars because Taylor Swift went to eat at this place, hold on Argentina and Taylor Swift 🇦🇷🇦🇷🇦🇷🇦🇷🇦🇷🇦🇷🇦🇷🩵🩵🩵🩵🩵🩵🤍🤍🤍🌞 🤍🤍🤍🩵🩵🩵 🩵🩵🩵
Lulu Peral . 2024-06-14
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Taylor Swift went to London to eat at this ARGENTINE restaurant In her way to recover the Malvinas💋💋
Leila Imar . 2024-06-12
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I need the menu of what Taylor Swift has ordered 😂
Tamara Jazmin Alvarez . 2024-06-12
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Great restaurant for an intimate dinner with friends . Highly attentive staff, friendly relaxed atmosphere . The Negronis were delish. The wine recommended to complement our food as outstanding . Recommend the steak de boeuf.
Miranda Gold . 2024-05-17
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Food is nothing special, lacks an edge. Most dishes are very simple which is fine when there’s a real focus on the quality but I didn’t find that was the case here. They have a nice outside terrace and atmosphere and design are very cool. Service was good but food took a long time to arrive. The winelist is painfully overpriced as is often the case in such places.
Gregory . 2024-04-14
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Definitely a good restaurant compared to London's gastronomic offer. The prices are certainly not in line with the location and the quality of the products. A good alternative to the various multi-ethnic restaurants in London.
L R . 2024-04-03
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Good atmosphere. Food is far from extraordinary, specially for the price. Portions are small. Good wine selection. There are many other options available for fine dining in London.
CJM . 2024-03-26
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Really the most wonderful, attentive and professional service with incredible food and wine! It is a warm cocoon of elegant sparkle and splendour! Thanks for such a wonderful evening!
Yvonne Alexander . 2024-03-15
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Cozy, lovely atmosphere, exceptional service and each dish was 10/10
aziz alshoaibi . 2024-03-05
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Extremely nice setting with very friendly staff. I understand why this a a place for A-listers in London. Prices are very high so be willing to open up your wallet. Service goes fast, too fast. Enjoy it, but don't complain if you have a high bill ;)
Glen D . 2024-02-28
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the staff arranges debates in the hall among the tables, like in a cheap pub. The restaurant's design was outdated 20 years ago
K Ar . 2024-02-17
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Fabulous experience. Lovely venue , great staff and delicious food.
Lynn Dean . 2024-02-13
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Food is good, not outstanding but good. Cocktail’s are even better. The only issue is the tables are so close to each other. We were offered a table literally next to reception. Why would anyone put a table there? It kills all the atmosphere. They have too many tables for the space. Make sure you ask for a different table when booking.
C . 2024-02-04
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My friend has celiac so very glad to see their gluten-free options are clearly labelled
Ruby Peng (wanderlustruby) . 2024-01-17
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I have dined in 150+ restaurants in London and this is my all time favourite restaurant!! The flavours are flawless, the atmosphere romantic and intimate and all the staff are always super tentative. Last time I came I was served by Annie who was so incredible. I can’t thank her enough and hope to see her again soon. You are so lucky to have her as an employee. Can’t wait to come back after the holidays ❤️ THANK YOU CASA CRUZ
Tiara O . 2023-12-22
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Superb for an evening out with friends. Argentinean roots guarantee great beef and steaks but I was also very pleased with the scallops, burrata, and lamb shoulder, as well as the lemon sole. Service is exceptional, and the atmosphere is really good - they've done such a good job of the festive season decorations.
Adem Kader . 2023-12-18
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The atmosphere of the place is beyond amazing! The food is good, but nothing extraordinary. Overall a great experience!
Alexandra Timofeeva . 2023-12-15
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The food was fine, but for the price you are paying the portions are minuscule. The service was okay, they were very quick to push us off of our table and let us know we couldn’t go upstairs for a drink because it was closed for some influencer event (should have been mentioned when booking). Spent an absurd amount of money and left feeling dissatisfied. Would not go back.
Emma Taylor . 2023-12-11
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Food is good, staff are great but I would say it’s just okay….. really over priced and really average. Money best spent somewhere else…. Gold is down the road and 100% better 👍🏽 you won’t have a bad time here but you may feel a bit hard done by.
William Pearson . 2023-12-07
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Aggressive, rude, rude, rude staff. Customers mistaking Notting Hill for Mayfair, so now you get the idea of the scene!!!
Anonymous . 2023-12-02
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Absolutely delicious food - The tuna with almond sauce to die for, grilled artichoke, lemon sole, humita spiced corn, ricotta truffle ravioli - all amazing - and as for the raspberry souffle.... YUMMY!!! Great service and atmosphere. Highly recommended.
Jennifer Brinkley . 2023-11-29
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Beautiful christmas decor. It feels cozy. All the dishes were marvelous
Catalina . 2023-11-26
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I brought 10 friends to dinner. One of their staff members reached over to clear something off the table and spilled a full glass of red wine over my brand new outfit. At the moment, they acted like they would make the situation whole, but they have not. They have then tried to say it was my husband's arm, but he was on the other side of the staff member and not near the glass. Not only have not paid for dry cleaning or replacement of the ruined clothes, they are just stringing me along after numerous follow-ups over the past two months. Very disappointing.
Deborah K . 2023-11-21
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Small portions and bad food quality
Jana Karanovic . 2023-11-18
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Extremely small portions that are not even for one person. Very bad and flavorless food quality for the price.
Kristina Stanojevic . 2023-11-18
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Une cuisine simple avec de bons produits. Cependant les portions sont un peu légère pour le prix. Le restaurant est très beau et le service est de qualité.
Oscar Perraudeau . 2023-11-05
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This place has a very unique and interesting atmosphere. The food was amazing!
Szilard Halasi . 2023-11-02
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The restaurant is NOT worth what you pay: they food is okay but average, there is no service, yet the bill is very high. What you pay for is the look & feel.
Sonia Iucci . 2023-10-28
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I've been to Casa Cruz several times and usually enjoyed the food. However, my recent dinner with friends was a bit disappointing. The sweet potato was undercooked, the blackened chicken was burnt, and the steak wasn't great. The other dishes were fine. Hoping for a better experience next time.
kamal holland . 2023-10-27
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Good food, intimate and romantic ambience. A bit over priced. Will go again
Pascal Domercq . 2023-10-26
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God mat och trevlig personal även om det är i dyraste laget. Servicen var bra och allt kom in i rätt tid. Kvaliten på maten ä rhög m,en som sagt var, är det värt det?
Peter S . 2023-10-23
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Our first visit and what a great find, the best steak in London. Impeccable service, Sophia was our server and was as knowledgable of the menu as she was attentive to our table. Great music and delicious cocktails, the wine list was overwhelmingly good - but with an equally good selection of wines by the glass. Don't expect a cheap night out, but in London, you get what you pay for.
myleskeller . 2023-10-21
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The food was nice but didn’t find out outstanding. Really liked the vitello tonnato and the wine selection. The staff was great, paying attention if we were having a good time and if the food was ok
Tamara Bonizzoni . 2023-10-17
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Very rude and arrogant hostess insited I was at the wrong restaurant, even after repeatedly asking her to check my reservation. She sent me to the other side of town to their other restaurant, claiming I had a reservation for that one, to find out there that she was wrong ! I had to go back to the original restaurant where they were waiting for me & spent +2h in the underground going from one side of town to the other! The food was definitely not worth the treck!
M Donde . 2023-10-06
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Very disappointed with our dinner tonight. Drinks took 30 mn to be served. Some starters were forgotten and brought along with the mains, Some mains came 20 mn after the first mains, half of the table ate by themselves ...80% of pasta dishes unavailable on the menu .... Overall very poor service and unprofessionnal. Whatever issues the restaurant had tonight, either they should remain closed or adjust and adapt, which they did not. We were offered 3 deserts but this doesn’t unfortunately compensate the very poor experience. Won't definitely come back nor recommend this restaurant.
Paul Sauvage . 2023-09-23
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We dined at Casa Cruz in early September. Loved the South American theme for the menu and everyone enjoyed the array of dishes we chose. We also loved the Chilean wine recommendation and the stylish vibe of decor. Lovely evening
Tracy G . 2023-09-21
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Not worth the money.. It was so quiet on the terrace but despite asking, we were seated inside where you could hear a pin drop on a Friday night. Got given a pre menu with olives bread etc on which I've never seen before - seemed like you only graduated to the main menu once you'd picked something off this one.. Wine was £16 a glass minimum, fine but surely give more choice - 2 for each colour, £16 or a £25+ option. The food was average, the chicken came cold on its own (on a hot August day that is quite an achievement) and the 'caramelised sweet potato' was barely cooked and definitely not caramelised. My friends starter of goats cheese and fig salad was literally just a bowl of leaves with some chopped up cheese and tomatoes in for £18. My half of the bill was £80 - for my 2 glasses of wine, some olives, a piece of chicken and some sweet potato - fine if it was delicious! Great service though, I just don't understand the point of a restaurant that doesn't care about food, great for an influencer to pose in the mirrored stairwell I guess. Notting Hill has some really gorgeous restaurants I'd recommend first.
Alice Watson-Smith . 2023-08-16
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A great place to spend the evening, primarily due to the incredible staff. It is really noticeable how attentive and intuitive the waiters are, and really makes the restaurant shine apart from similar competitors in London. My glass of wine was never empty and we felt so well looked after from start to finish by every single member of staff. The decor is fab and food great but the fantastic staff really took the crown for me. Thank you!
Sarah Matthews . 2023-08-11
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Always exceptional service and atmosphere. We come back time and time again
Annabel Curtis . 2023-07-24
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Literally a perfect evening, yet again, at Casa Cruz. The food was perfect, the service was impeccable, and the atmosphere was both elegant and warm. I loved it and can't wait for our next night out at Casa Cruz!
Whitney Hawkings . 2023-07-21
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Brilliant location to celebrate a special occasion
Max Barkes . 2023-07-17
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great place, everything is delicious
Charles Hicks . 2023-07-10
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Thank you for a great night. We will be back for sure.
x x . 2023-06-19
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Wow amazing taste and good service of humanity such a nice staff God bless you best wishes.
Chriss Moyo . 2023-06-18
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Beautiful ambience in the terrace. Argentinian vibes are lacking a bit. But overall good experience
LUCILA SAMPAOLI . 2023-06-18
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The salon is nice. The food is ok. Atmosphere was quiet and the reception left a lot to be desired. The AC was not cooling.
Mazen Altamimi . 2023-06-17
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Lugar bonito, mas com odor incomodativo para um restaurante. Avalio a comida como mediana…
Mônica Gomes . 2023-06-10
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This was my first ever dining experience in London and i felt it was the best as the staff were attentive and the way everything happened was perfect The food was amazing with lot of flavours and the quantity is absolutely great to be sharing with family or friends and it makes it feel to be having a great time together, i loved the crab, steak tartare domino potato, soufflé, pistachio ice cream almost everything was super delicious The drinks selection was very good and the suggestions on wines according to the food was spot on Soo much love guys ❤️
Erukulla Vineeth . 2023-06-09
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Shared a casual business dinner between 3 of us and really enjoyed the setting and ambiance of Casa Cruz. Decor is deco styled with comfortable banquettes and the place has an air of an old school Parisian restaurant. Food is Euro Latino fusion! We ate Fish and Buratta as starters and Fillet steak and Iberico pork as mains with delicious vegetable sides of hispi cabbage, sweet and roast potatoes, oyster mushrooms and glazed carrots. Deserts were delicious with Dulce de leche flan, ice creams and a sundae, all amazing. Had craft German beers but the wine list looked quite extensive and I saw a few cocktails being shaken and stirred! Will be back as a couple to try more dishes and to tuck into some nice Argentinian reds! Only reason it was not a 5 was that the steak although perfectly cooked had sat too long on the pass and was not that hot when it arrived, however, the quality of the produce shone through!
Jon McGowan . 2023-05-24
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Food was good (great côte de boeuf) but cocktails were mediocre, and vibe wasn’t very festive
Kevin M . 2023-05-02
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Stunning bar and roof terrace. Great food, drinks and service. What else could you ask for.. Well a free trip to check out their other bar in NYC would be good ;)
Vas Vasili . 2023-05-01
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Very good; interior, food, service; worth it
Fabrizio . 2023-03-18
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Trendy “latino-ish” restaurant. Vitello tonnato was a bit wet, as if the meat wasn’t given enough time to defreeze and dry. Ribeye is excellent but could be served warmer. Great selection of wines but overpriced
Cedric Schem . 2023-03-11
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Estuvimos cenando un sábado por la noche, y mi valoración sería de cinco estrellas, sino fuera por los precios desorbitados, sobretodo del vino. Comimos un steak tartar muy bien conseguido, carne tierna y muy bien aliñado con un punto de picante perfecto. La pasta estaba muy buena, sabrosa y al dente. La pena es que no pudimos pedir una botella de vino (solamente hicimos un par de copas), porque realmente los precios que ofrecen son desorbitados y no se corresponden con la realidad. Hay vinos a 80-90 libras que fuera del restaurante valen mucho menos de la mitad... Que un vino lo pongan tan caro no significa que sea ni bueno, ni de calidad... Eso sí, el lugar es espectacular, la decoración es muy sofisticada y elegante y, en general, es un sitio muy acogedor.
Meritxell VR . 2023-02-27
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Sitio mu elegante. Comida de mucha calidad. Precios algo elevados. Vinos con precios desorbitados. Servicio fantastico.
Alex Cas Ped . 2023-02-26
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Very disappointing restaurant. The service staff was appalling - spending ZERO time explaining the menu and wine list. The food is very mediocre, I honestly enjoy my Hello Fresh meals more than I enjoyed their food. At least when I serve myself food it doesn't come cold and with a bad attitude! When we paid, I got the bill and it needed to be amended as it was too high. We got the next bill, and it was even higher! Then I mentioned the disappointing experience and the service staff looked at each other and giggled! Total amateurs.
Richard B . 2023-02-23
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The service was incredible and there were plenty of tasty options for vegetarians... I will definitely be returning for the ricotta truffle ravioli!
MYA K . 2023-02-15
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This is a beautiful restaurant. The atmosphere is clubby/fun. The service was spotty and the majority of the food was over-salted.
Jennifer Spero . 2023-02-06
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Casa Cruz is a wonderful restaurant in London that offers an array of delicious and unique dishes. The atmosphere is cozy and inviting, and the staff are friendly and helpful. The menu is filled with mouthwatering options, from tacos and burritos to enchiladas and quesadillas. The flavors are bold and the portions are generous. The guacamole is especially noteworthy, freshly prepared with just the right amount of spice. The margaritas are top-notch, made with fresh limes and premium tequila. The prices are very reasonable, and the restaurant has a great selection of wines and beers. All in all, Casa Cruz is an excellent choice for a night out with friends or family. Highly recommended!
Henry Schuster . 2023-02-03
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Lovely restaurant and attention to details
ntht Nguyen . 2023-01-09
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Locale bellissimo, personale gentile e cibo ottimo
elena spedicato . 2022-12-31
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Room upstairs is great for private dinners, with a private bar. Food is good but not amazing, especially considering the high prices. The inside is very instagram friendly but as such attracts this sort of clientele.
Dani D . 2022-12-24
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Really friendly service and the great food you can always count on from Pizza Express today.
Nassir Jumanne . 2022-12-16
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Food was fine. Atmosphere was a bit dead (went at 8pm on a Saturday night, maybe it was a bit early, but I would have expected more fun from a December evening so close to the holidays). Wine list wasn't super inspiring (like, they had Whispering Angel as their rosé). We sat down, the host informed us we had 2.5 hours at our table. I don't love when restaurants begin the interaction this way (tacky) but fine, that's a long time to eat dinner. After 2 hours, we had just ordered another bottle of wine and were about to order dessert when the manager informed us that the next table had arrived and we would need to leave. The bar is tiny and half the restaurant was booked for a birthday party, so there wasn't really a place for him to put us. It was just awkward. Then, they sent over the next party to hover awkwardly near our table while we were wrapping up. It was just super bizarre. The only time I've ever experienced this was in a random diner in NY in 2012. I know it's London so we have to discount the service level by at least 50%, but it was just embarrassing. Hopefully they get it together for the NY location.
Carla V . 2022-12-13
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Really good food, staff were nice and atmosphere was friendly
Sanoussy Camara . 2022-12-11
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Excellent service and very knowledgeable staff. It was a pleasure eating here with my partner.
Maria Fofana . 2022-12-11
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excellent food was really good ambiance was great beautiful place staff were friendly
m r . 2022-12-10
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Disappointing dinner, overpriced, extortionate wine list, overcooked fillet steak and poor service. Will not be returning.
danya tenami . 2022-12-03
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I couldn’t have been more surprised walking in. Not your typical NH restaurant. I liked the ambiance (though slightly cheesy crowd.). Wine, cocktails, service and vibe all good but food could have been better. Ricotta ravioli was a group favorite but I preferred the cacio de Pepe, Sea bass was ok, lemon sole over done and dry, boys loved their meat feast. Sides were all good and the raspberry soufflé stole the show.
hungry hippo . 2022-11-25
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What a venue! spectacular 👌 a true hidden 💎 gem. The rooftop was exceptional let alone Manuel's hospitality.
Mohammed A (MOE) . 2022-10-23
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The place is very beautiful, really nice atmosphere and great food. We all loved everything we ordered. Will 100% be back.
Mara Ioana Ionicioiu . 2022-10-12
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First, let me say, the food was excellent, and the staff exceptional. The manager’s behavior was anything but that. My husband had visited the toilet, and slipped on the bottom step and fell, but did not hurt himself. When I was preparing to do the same at the end of our meal, he warned me to be careful, because that bottom step is at a different angle. As I was descending the stairs, I made sure to be careful. However, in spite of that, I still slipped on the same bottom step and fell. (That bottom step turns to the left). The attendant came over to me immediately to help me up, as I could not stand on my right foot because of the pain. My daughter then asked staff to get the manager - they also were very kind and helpful. To a person, no one seemed surprised that someone had fallen. We were even told by a couple staff that this has happened before, that several patrons had fallen on that same step. The manager came, and could not have been less gracious! His comments were condescending and rude. He stood on on the top steps and said “there are lights, didn’t you see them?” ( there is no light on the bottom stair). He said that if I had been looking, I would have not fallen. His next comment to me was “ what do you expect me to do?” There was literally not one apology, nor any type of responsibility taken on his part. By then our Uber had arrived. We had planned on walking back to our hotel, but of course could not now. He was made aware of this also, and still did nothing. We certainly did not expect reimbursement for that, but he also did not offer to help with that. We would definitely return to Casa Cruz for the food, but are extremely disappointed in the manager.
cherri pitcock . 2022-09-12
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The interiors were stunning, lots of attention to detail and you could say an « instagramable » location. We sat in the beautiful terrace upstairs. Although everything tasted good, it was just too pricey for the portion. I ordered the Sole and got 4 thin slices. I understand that the market is though and all the prices went up but I really could not justify this one.
Leona Chulani . 2022-09-12
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I went to Casa Cruz with my colleagues and despite the staff having, what seemed like a catastrophic day, everyone was extremely professional and accommodating. The setting itself is beautiful, would recommend solely based on ho well they managed all the external issues that day. My steak was cooked to perfection and the wine selection was amazing. Gracias!
Elissa Brighouse . 2022-09-11
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Terrible experience this evening. After a lovely dinner (good food and service), both of my parents fell down the staircase as they were using the restroom (the second parent was even warned first). I asked to speak with a manager to raise concerns over the hazard (the bathroom attendant mentioned falls happen regularly), and the manager could not have been less apologetic or more condescending towards both me and my mother. There was zero concern over how my mother was doing or how we would get home, and there was nothing done to make amends. He made my mother feel incompetent for managing to fall and belittled us both. This experience ruined a perfectly good meal, and I can’t imagine supporting a business with such horrific management.
Laura Pitcock . 2022-09-09
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Had problems with the kitchen when we visited, but they were consummate professionals and unabashedly apologetic. A great meal, and we look forward to coming back again to enjoy with more time and leisure!
Chris Dutch . 2022-09-08
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Attended a wedding reception. Atmosphere & food fantastic. Waiter Alan was exceptional, looked after us all evening. Would highly recommend.
trevor poole . 2022-08-24
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I’ve been to Casa Cruz many times and this year I decided to celebrate my birthday here. I called to book a table for our party 6 weeks in advance and asked specifically for a table on a terrace. I was told that they wouldn’t be able to guarantee a terrace table for me and my guests on the day, even though I repeatedly saw birthday celebration on a terrace with special decorations, which would need to be organised in advance. When I asked how it would be possible for me to plan for my birthday, as I want it to be flawless, they suggested to look for another restaurant. Fantastic customer service! Guess I won’t be returning 😉
Daria Daria . 2022-08-02
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I’ve been there for my graduation and I loved the place. The food amazing, especially the meat, and the wine list was excellent. Furthermore, the staff was extremely nice, from the doorman to the waiter. Definitely going back soon!
Davide Ruggiero . 2022-07-31
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We went for a celebration and the restaurant did not disappoint. The meat was cooked to perfection and the sides we chose were great. We went for the domino potatoes and corn. The service was good as there were not a lot of people to attend. Would definitely be back!
Stephanie Garnica . 2022-07-30
MORE AT Google
Great atmosphere and friendly staff
Niccolo BIGALLI . 2022-07-26
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