Saf Kensington in Kensington and Chelsea

A total Disappointment I went in excited to enjoy a good hot chocolate and a latte, but the experience was terrible. The hot chocolate was undrinkable—overloaded with sugar and had a very artificial, unpleasant taste. The latte was just as bad, completely flavorless, like watered-down milk with foam. For a place that aims to offer a quality coffee experience, the drinks were a huge letdown. I wouldn’t recommend it.

Enjoy dinner celebrating my twin daughter’s birthdays. Great dinner, service and atmosphere. Will visit again. Thank you to Fathy who made it so nice for my family, start to finished top service.

Caffè Concerto Kensington offers a fantastic dining experience! The staff is exceptional—attentive, friendly, and highly professional, making every visit truly enjoyable. The food is delicious, beautifully presented, and served with great care. The atmosphere is warm and inviting, perfect for a relaxing meal or a sweet treat.

Visited today with my partner after staying nearby for a little break, it caught our eye when looking for breakfast. So glad we came in - not only is it visually stunning externally and all aspects internally, but the menu and food was absolutely incredible! The staff were all very welcoming and pleasant. Thank you, we hope to be back! X

It was very nice experience in London. Caffe Concerto wonderful place. Shahrin was very friendly.

Fantastic experience, second visit this week

MR. SHAH gave most honest recommendation on cakes and we love it! Pistacchio Honey was exceptional so as the chocolate gateaux.

Best service from a lovely girl xx thank you Shahrliy

Great meal that the little one loved and great service from Maria.

Very good experience for our first afternoon tea. Fathy was very helpful and friendly. Scones were excellent.

I came into the High St Ken branch for a quick lunch. It’s relatively busy. The attention to detail by the staff, Maria in this case, is exceptional especially these days. So 5 stars for the staff and the food is always consistently good.

Lovely afternoon tea at Cafe Concerto, thanks for your service Shahrin 😊

I can not say enough great things about this restaurant. There are great options for me as I am vegan. I came back 2 days in a row. Bianca was my server, and she was attentive and kind and remembered me and my vegan diet. The desserts look so amazing. Definitely would recommend it and come back. I had the vegan mushroom rigatoni. Rose latte with almond milk and their delicious bread basket.

The supper I ordered was absolutely delicious. Although the food was good,the service wasn’t great, as they had the server(who was very nice) go on her break, and they had me wait to get my bill until she finished, and of course they include gratuity.

The scones are super tasty! Shahmin was a lovely waitress. Would definitely visit this place again.

Café a few meters from Harrod's with a wide selection of dishes, including sweet and savory. Espresso coffee is unfortunately very far from good coffee. If you are in the area it makes sense to stop by as an alternative to the cafés in the aforementioned shopping centre.

Great service and Shah was so lovely!! Will definitely be coming back :)

Shah was great. Very attentive, polite and professional. We had a great time!

Amazing food and exceptional service from Shan! Thank you for the wonderful afternoon tea

Its was christmas day and the only option that we have , anyway i find a hair in our food in all the dishes DISGUSTING 🤢 The service was good nothing special like any other dinning place and they charged us for the service 32 pounds !!! And i didn’t want to discuss in this special day so we paid anyway!

Coffee and desserts are perfect! Enjoyed our time here. Will come back again.

Our host Shahrin she was so amazing very professional and very kind. Attended to all our needs and care.

Very good looking restaurant. We had a great time.

Shahrin very friendly service great food highly recommended...

Thanks Excellent service as well as excellent food

Soyoda gave a really nice service and food was amazing. Definitely recommend

Shahrin was perfect and such a lovely friendly young lady. A credit to.the company.!

Located next to Kensington Gardens, a very good option to enjoy a delicious dessert, the place is very cozy and very beautiful to feel like you were in another era, the service is very good from the staff. Only the coffee was not that good and the 20% tip to take into account.

So good You have to come Great work and lovely food I always come and enjoy

I recently had the pleasure of dining at Cafe Concerto on Kensington High Street, and I can confidently say it was an epic experience! From the moment we arrived, we were captivated by the beautiful display of cakes and pastries in the window. The eye-catching array of treats made it impossible to resist stepping inside. We stopped for a lovely cup of coffee ☕️ and indulged in a sweet treat, and we were not disappointed! Every bite was heavenly, reflecting the high quality and craftsmanship of their offerings. A special mention goes to Robin, our waiter, who provided exceptional service throughout our visit. His friendly demeanor and attentiveness truly enhanced our experience. We are already planning our next visit, with afternoon tea on the agenda. I can’t wait to return to Cafe Concerto and try more of their delicious creations. Highly recommended for anyone looking for a delightful culinary experience!

Thanks to Shahrin for great service

Fathy is super friendly! He always greets everyone with a smile and makes you feel right at home. His positive vibe really adds to the whole dining experience. Thank you so much

Came here for my birthday and had an afternoon tea. Such a lovely place, amazing food, lovely staff. Staff gave me a lovely birthday chocolate decoration. Will definitely come again when I get the chance!

Great cake and coffee. Staff great especially Dawid :)

Thank you for your service Bianca. You are very friendly.We will love to come back.Fathy thankyou !

visited cafe concerto for my birthday, fathy was so nice and brought out a cake for me with a candle 😊

Lovely cake, atmosphere and most of all service. Our waiter fathy really made the experience for us.

Best cafe in this area. We have been here multiple times and each time the food has been exceptional. The service and staff is just as impeccable; Fathy is always so sweet and attentive.

Thanks to Shah for the perfect service! Wonderful experience!

Shah Good price-performance ratio.

Amazing food, tea, scones, ambience and service

It was good experience for us.Expecially thanks to Fathy.

Carmen and Kashir were great! Overall experience was phenomenal!

We visited in August and decided to try one of their towers. The place itself is visually stunning and well-decorated. Initially, the staff were eager to seat us and helpful up until the point we placed our order. However, once our order was in, it became incredibly difficult to get their attention. When the food arrived, it was clear that the focus was on presentation. While everything looked impressive, the taste was a major letdown. Most of the items on the tower were underwhelming, and we left much of it uneaten because it was so disappointing. We also ordered their "homemade lemonade," which we would strongly advise against—it was equally disappointing. The overall experience was underwhelming, and things took a turn for the worse when it was time to settle the bill. While we expected the service charge to be included, the reaction we received when we asked for it to be removed was shocking. Service charges are *optional*, and while it’s fine to ask why we’d like it removed, we were met with interrogation and a condescending attitude from the staff member. She questioned us sternly, as if scolding us, which made an already disappointing experience even worse. We initially tried to explain politely that we didn’t enjoy the experience, but she kept pushing. Finally, I had to state outright that the food was terrible, the drinks were poor, and the service after we ordered had been lacking. Her response was even more frustrating and rude—she told us that she’d need a manager’s approval to remove the charge, and that we’d have to wait for the manager to come and speak to us. What should have been a simple process ended up taking 30 minutes and left us feeling embarrassed and annoyed. The entire experience was a disaster, from the food to the service, and especially the handling of the "optional" service charge. This visit left a bad taste in our mouths, and we would absolutely not return. We cannot recommend this place to anyone.

Bianca , shah, and shahrin was great 👍

Shahrin's service and smile were very nice🥰Thanks for all survives and smiles.She took some good pictures for us. There was quite a nice time.

Great service and food. Shahrin our server was great! Will come back

We had breakfast here the morning we arrived in London. We were waiting for our room to be ready and happened upon this gem. It was so beautiful and inviting we just had to pop in. We were so glad we did. The staff were friendly and the food was delicious and picture perfect! A lovely couple near us told me they often come to the area at Christmas for a visit to Royal Albert Hall and enjoy a posh breakfast. That described our experience perfectly—Posh!

The food was amazing and our Server Shahrin was fantastic. I would definitely come back.

A truly exceptional service, a truly understandable team who knew how to adapt to our problem

If you like a good café, this is the wrong place... Staff unfriendly because they can't handle criticism. Not recommended…. The hardest thing about it is that they want another 25% service fee... very, very cheeky

super good food but a pricey for the portion, cute place for christmas brunch ⭐️🎄

You should be more polite customers who request to change table and let them know about service charge

Bait and switch menu prices. Their Christmas menu is posted on their website. The one I received in-person is up to 66% more expensive plus a 25% additional surcharge instead of the posted 12.5% surcharge. Otherwise identical menus. See photos. Scam.

Mandatory 25% charge as a tip is insane behavior for any establishment. Everything is overpriced for what it is. What we ordered was good, but the service was mediocre at best. Never returning to a place that mandated a tip.

I picked up a cake today from Caffé Concerto for a gathering at someone’s house, and I was quite disappointed to find that both the box and the bag prominently said "Merry Christmas." While I understand it’s the holiday season, it would have been thoughtful to offer neutral packaging options for customers who may not celebrate Christmas. This oversight put me in an awkward position and felt inconsiderate of diverse celebrations. I hope Caffé Concerto can be more inclusive in the future by providing alternatives that respect all customers. Really disappointed, don’t think I’ll be ordering from Caffé Concerto again and will tell others not to until they can be more inclusive.

Delicious food and friendly service! Especially to our waitress Sharin.

Wonderful service from Shahrin- we had a lovely time

First visit. Loved it all. We had afternoon tea which was delicious. Service was great. A lovely Christmas treat.

Great cakes, but adding charges after is auto 1 star. First, adding a charge to sit in, with no warning, is dishonest. Second, having tipping on top as a hidden charge, is insane. Tips are not a charge, they are based on what the customer wants. This is also the UK, tips are not required and 100% optional. Most people don't tip, this is not a tipping country. Hidden fees in a restaurant is crazy. So great cakes, dishonest money leeching practices. Also(!), the sitting fee is a percentage of the bill... That's crazy.

Great experience service an surprise by Kashir served a great selva cake!!

We came for the Christmas mood in a quiet Monday evening and have chosen a right place. The cakes were fresh and tasty, Fathy helped us with our order and kindly made a few pictures, which was very nice. All the atmosphere was full of peace and romantic 🥰

Great afternoon tea, thanks to Fathy for his welcome

The most overpriced gas station tasting coffee we’ve ever had!

Shahrin our waitress was very attentive and polite.

Shahrin provided us with excellent service…the whole experience of fabulous food and great coffee, in a relaxed atmosphere (with a bit of jazz playing), was a real treat!

The food was amazing and the waitress (Bianca) that served us was a very nice. The food came super fast and the drinks were perfect. The dessert was amazing. So I would give this a 5 star rating because everything about Caffè Concierto was very good.

Really enjoyed. Food delicious.Bianca and Shahrin looked after us very well

Served by Shahrin and she was lovely and efficient

My colleague and I got the strawberry gateaux and it was moldy which was extremely shocking and disappointing. We were too far away to bring it back however the pistachio honey cake was delicious.

We had a lovely breakfast. Shahrin was a great host. Tks

Great place to have lovely cup of hot chocolate which is exquisite! Cakes not only look cute but taste amazing too! Menu is huge with main courses as well Definitely a must visit place! Fath Is a professional… photographer))) Super friendly and caring guy!

Shahrin was very professional and discreet.

Loved the chocolate fondant and service from Carmen and Sharim.

Sharin was lovely, the food was delicious, and atmosphere very relaxed and elegant.

Shahrin & Shah were excellent. We came here for a birthday celebration. They looked after us and made the afternoon really special.

Never ever have I come across personel that were so rude and arrogant. Would not recommend this place to anyone.

Delicious cakes, great service from Shahrin Lovely atmosphere Very clean and friendly

I recommend the macarons, they are delicious 🩷🩷

Food is very Delicious !! Thank you Fathy for the good service.

Perfect little spot for breakfast in the morning and something sweet in the afternoon. Soyoda was excellent! Definitely recommend 👍

Sayoda was fantastic thank you..

Lovely food and great service from Bianca and Shahrin

Really great place that makes you feel like a family, wonderful manger fathy with his kindness, as well as the lovely waitress shahrin ❤️ ❤️ thank you so much ❤️ ❤️

Amazing spot. All their branches are 10/10. Thanks to Soyoda Shahrin the gingerbread hot chocolate and Latte were perfect. Highly recommend for a date or relaxed spot.

Lovely experience all the staff were fantastic. Maria and Sharin were very accommodating - really friendly and welcoming

Came in for a hot chocolate and to relax from the cold Kensington evening. It was delightful! Robin was super lovely, very funny and friendly! Thanks for the great service!

The service was excellent and staff was attentive. The food was of great quality. We received great service from Ale who made my daughter’s 21st birthday celebration memorable. Thank you Ale.

Soyoda Shahrin great service, thank you

A very good place for an afternoon tea . Our serveur Shahrin was very nice. Definitely coming back.

Enjoyable and easy place to have a meal and served by the lovely Sharin!

We LOVE Robin! 💕💕💕 thank you!!!!

Food was great. Location is nice! Waiters are pleasant. Dealt well with my allergies.

We ordered the afternoon tea for two, which included a tea pot for each one of us. The finger sandwiches and the pastries were really good but our absolute favourite were the raisins scones. We asked for a raspberry lemonade and it was really fresh 😋 Everyone was really kind, specially Robin and Shahrin.

lovely place to enjoy a nice coffee and a cake. definitely recommend especially with the service provided

Amazing strawberry cake with lovely Christmas vibe. Robin is so nice and offered so many help. Had a cosy night here.

The atmosphere was so peaceful and lovely. Came here for my birthday. Bianca served us and was very professional and lovely. We got the veggiterian afternoon tea and it was lush. Worth the price.

Excellent service. Great variety of cakes although prices a little high. The staff is very attentive, Soyoda Shahrin was very friendly.

Brough my mom for afternoon tea and the service was amazing - thanks Fathy! She loved the experience.

The food was delicious and the service was excellent. Special thank for Razvan for his hospitality and service.