Saf Kensington in Kensington and Chelsea

We visited in August and decided to try one of their towers. The place itself is visually stunning and well-decorated. Initially, the staff were eager to seat us and helpful up until the point we placed our order. However, once our order was in, it became incredibly difficult to get their attention. When the food arrived, it was clear that the focus was on presentation. While everything looked impressive, the taste was a major letdown. Most of the items on the tower were underwhelming, and we left much of it uneaten because it was so disappointing. We also ordered their "homemade lemonade," which we would strongly advise against—it was equally disappointing. The overall experience was underwhelming, and things took a turn for the worse when it was time to settle the bill. While we expected the service charge to be included, the reaction we received when we asked for it to be removed was shocking. Service charges are *optional*, and while it’s fine to ask why we’d like it removed, we were met with interrogation and a condescending attitude from the staff member. She questioned us sternly, as if scolding us, which made an already disappointing experience even worse. We initially tried to explain politely that we didn’t enjoy the experience, but she kept pushing. Finally, I had to state outright that the food was terrible, the drinks were poor, and the service after we ordered had been lacking. Her response was even more frustrating and rude—she told us that she’d need a manager’s approval to remove the charge, and that we’d have to wait for the manager to come and speak to us. What should have been a simple process ended up taking 30 minutes and left us feeling embarrassed and annoyed. The entire experience was a disaster, from the food to the service, and especially the handling of the "optional" service charge. This visit left a bad taste in our mouths, and we would absolutely not return. We cannot recommend this place to anyone.

Bianca , shah, and shahrin was great 👍

Great service and food. Shahrin our server was great! Will come back

We had breakfast here the morning we arrived in London. We were waiting for our room to be ready and happened upon this gem. It was so beautiful and inviting we just had to pop in. We were so glad we did. The staff were friendly and the food was delicious and picture perfect! A lovely couple near us told me they often come to the area at Christmas for a visit to Royal Albert Hall and enjoy a posh breakfast. That described our experience perfectly—Posh!

The food was amazing and our Server Shahrin was fantastic. I would definitely come back.

Shahrin's service and smiles were very nice🥰Thanks for all survives and smiles.She took some good pictures for us. There was quite a nice time.

A truly exceptional service, a truly understandable team who knew how to adapt to our problem

Mandatory 25% charge as a tip is insane behavior for any establishment. Everything is overpriced for what it is. What we ordered was good, but the service was mediocre at best. Never returning to a place that mandated a tip.

If you like a good café, this is the wrong place... Staff unfriendly because they can't handle criticism. Not recommended…. The hardest thing about it is that they want another 25% service fee... very, very cheeky

You should be more polite customers who request to change table and let them know about service charge

Bait and switch menu prices. Their Christmas menu is posted on their website. The one I received in-person is up to 66% more expensive plus a 25% additional surcharge instead of the posted 12.5% surcharge. Otherwise identical menus. See photos. Scam.

super good food but a pricey for the portion, cute place for christmas brunch ⭐️🎄

I picked up a cake today from Caffé Concerto for a gathering at someone’s house, and I was quite disappointed to find that both the box and the bag prominently said "Merry Christmas." While I understand it’s the holiday season, it would have been thoughtful to offer neutral packaging options for customers who may not celebrate Christmas. This oversight put me in an awkward position and felt inconsiderate of diverse celebrations. I hope Caffé Concerto can be more inclusive in the future by providing alternatives that respect all customers. Really disappointed, don’t think I’ll be ordering from Caffé Concerto again and will tell others not to until they can be more inclusive.

Delicious food and friendly service! Especially to our waitress Sharin.

Wonderful service from Shahrin- we had a lovely time

First visit. Loved it all. We had afternoon tea which was delicious. Service was great. A lovely Christmas treat.

Great cakes, but adding charges after is auto 1 star. First, adding a charge to sit in, with no warning, is dishonest. Second, having tipping on top as a hidden charge, is insane. Tips are not a charge, they are based on what the customer wants. This is also the UK, tips are not required and 100% optional. Most people don't tip, this is not a tipping country. Hidden fees in a restaurant is crazy. So great cakes, dishonest money leeching practices. Also(!), the sitting fee is a percentage of the bill... That's crazy.

Great experience service an surprise by Kashir served a great selva cake!!

We came for the Christmas mood in a quiet Monday evening and have chosen a right place. The cakes were fresh and tasty, Fathy helped us with our order and kindly made a few pictures, which was very nice. All the atmosphere was full of peace and romantic 🥰

Great afternoon tea, thanks to Fathy for his welcome

The most overpriced gas station tasting coffee we’ve ever had!

Shahrin our waitress was very attentive and polite.

Shahrin provided us with excellent service…the whole experience of fabulous food and great coffee, in a relaxed atmosphere (with a bit of jazz playing), was a real treat!

The food was amazing and the waitress (Bianca) that served us was a very nice. The food came super fast and the drinks were perfect. The dessert was amazing. So I would give this a 5 star rating because everything about Caffè Concierto was very good.

Really enjoyed. Food delicious.Bianca and Shahrin looked after us very well

We had a lovely breakfast. Shahrin was a great host. Tks

Served by Shahrin and she was lovely and efficient

My colleague and I got the strawberry gateaux and it was moldy which was extremely shocking and disappointing. We were too far away to bring it back however the pistachio honey cake was delicious.

Shahrin was very professional and discreet.

Great place to have lovely cup of hot chocolate which is exquisite! Cakes not only look cute but taste amazing too! Menu is huge with main courses as well Definitely a must visit place! Fath Is a professional… photographer))) Super friendly and caring guy!

Loved the chocolate fondant and service from Carmen and Sharim.

Sharin was lovely, the food was delicious, and atmosphere very relaxed and elegant.

Shahrin & Shah were excellent. We came here for a birthday celebration. They looked after us and made the afternoon really special.

Delicious cakes, great service from Shahrin Lovely atmosphere Very clean and friendly

Never ever have I come across personel that were so rude and arrogant. Would not recommend this place to anyone.

Food is very Delicious !! Thank you Fathy for the good service.

I recommend the macarons, they are delicious 🩷🩷

Sayoda was fantastic thank you..

Perfect little spot for breakfast in the morning and something sweet in the afternoon. Soyoda was excellent! Definitely recommend 👍

Really great place that makes you feel like a family, wonderful manger fathy with his kindness, as well as the lovely waitress shahrin ❤️ ❤️ thank you so much ❤️ ❤️

Lovely food and great service from Bianca and Shahrin

Amazing spot. All their branches are 10/10. Thanks to Soyoda Shahrin the gingerbread hot chocolate and Latte were perfect. Highly recommend for a date or relaxed spot.

Lovely experience all the staff were fantastic. Maria and Sharin were very accommodating - really friendly and welcoming

Soyoda Shahrin great service, thank you

Enjoyable and easy place to have a meal and served by the lovely Sharin!

Came in for a hot chocolate and to relax from the cold Kensington evening. It was delightful! Robin was super lovely, very funny and friendly! Thanks for the great service!

A very good place for an afternoon tea . Our serveur Shahrin was very nice. Definitely coming back.

The service was excellent and staff was attentive. The food was of great quality. We received great service from Ale who made my daughter’s 21st birthday celebration memorable. Thank you Ale.

We ordered the afternoon tea for two, which included a tea pot for each one of us. The finger sandwiches and the pastries were really good but our absolute favourite were the raisins scones. We asked for a raspberry lemonade and it was really fresh 😋 Everyone was really kind, specially Robin and Shahrin.

We LOVE Robin! 💕💕💕 thank you!!!!

Food was great. Location is nice! Waiters are pleasant. Dealt well with my allergies.

lovely place to enjoy a nice coffee and a cake. definitely recommend especially with the service provided

Amazing strawberry cake with lovely Christmas vibe. Robin is so nice and offered so many help. Had a cosy night here.

Excellent service. Great variety of cakes although prices a little high. The staff is very attentive, Soyoda Shahrin was very friendly.

The atmosphere was so peaceful and lovely. Came here for my birthday. Bianca served us and was very professional and lovely. We got the veggiterian afternoon tea and it was lush. Worth the price.

Brough my mom for afternoon tea and the service was amazing - thanks Fathy! She loved the experience.

The food was delicious and the service was excellent. Special thank for Razvan for his hospitality and service.

Thank you Shah for the heartwarming service.

One of the best cafes in most of its branches

Thank you very much, Shahrin !!! The food was really delicious !!!

Was very nice place to dine at. Shahrin was very lovely and provided great customer service

Great service, although it was busy Ms Shahrin served us very well and we enjoyed the food.

Shahrin is excellent, friendly service and a great smile!

Shahrin was exceptional! Thank you!!!!

Very relaxed and pleasant atmosphere with good food and coffee.

Soyda shahrin was very polite and cooperative

Shahrin was our waitress and we had a wonderful service and delicious cakes x

Very good service, good food. Thanks to Sharain and Fathy Manager.

had an amazing time! absolutely amazing food and service, and wonderful setting. Our waitress, Shahrin was very lovely :)

Soyoda was a great host. Delicious & gorgeous cakes. Highly recommend.

Great ambience, nice and friendly service. Very tasty cake, solid sandwich. Thank you for the rain break in your restaurant.

Razvan did a great service ;) 💪

Lovely atmosphere , delicious food & outstanding staff. Soyoda Shahrin our lovely waitress was so friendly & efficient.

Afternoon tea was so bad. It's quality and diversity is too low. But, the server Robin is very friendly and helpful.

Robin, our server, was great! Very attentive and fast serving. Cake tasted a bit metallic but overall 9/10 experience.

Thank you, Robin, for the amazing service and attention to details.

Shahrine served us very nice place and atmosphere

Shahrin provided us a really good service! Nice place to have the afternoon tea

Always a pleasure to visit Caffe Concert. Everything was delicious. The staff was very professional and polite, specially Soyada Shahrin.

Two waiters for the whole restaurant. Wake up and hire more staff so you can justify the high prices you have! Shame on you!

Cleanliness is bad...and the service is bad

Very good service by Razvan. Really enjoyed our first meal in London.

Had a relaxing time at Caffe Concerto, High Street Kensington. It was a nice pleasent experience being served by Soyoda Shahrin. She gave us good advice for our order! Would love to come here again soon!

Great place to stop by for breakfast if you are in Kensington!

5 star service especially from Sharin

Immaculate service by Miss Sharin Scrumptious desert

Excellent service, amazing afternoon tea, will definitely recommend!!

Concerto never disappoints with their cakes (honey cake is one of the best in town!) Great service in the Kensington branch (our waiter Eduarda was very attentive and amiable)

A very nice experience and the waiters are very respectful

Robin was a wonderful, funny server! We really enjoyed our Prosecco and cake. Thanks for being lovely Robin!

Thanks Robin. Great stuff! I recommend the Vegan Pistachio cake

Shahrin was very nice! Thank you:)

Robin was great!! Very polite and helpful! He got me non alcoholic tiramasu!! Great service! Beautiful restaurant! The chocolate fondant was amazing! When I’m back in London I’ll make sure to come here again!

Beautiful and quaint place. Lovely atmosphere to have a deep and intimate conversation! Robin was an amazing host! Reasonable prices! Must go while here!

Bianca was a greater server even packaging up half a sandwich for tomorrow’s train. Beautiful cafe.

Was warmly welcomed by Robin. We were very well taken care of and Robin’s charisma and hospitality was top notch. Would happily return.

This particular chain is one of my favorites in London. Many options for breakfast or desserts. Nice coffee and tea. The service at the particular Kesington is very good

Very good experience in your tea room. We were very well served by Robin who was very friendly. Many thanks for your service.

Very nice place. Was served by Razvan. Very professional and nice service, tasty tiramisu. Definetely recommend it :)

We ordered an afternoon tea and Fathy was so nice to us, even though our reservation was at 5, he was so kind and let us have a table earlier. The food was great and the location very nice.