Tonkotsu Birmingham in Birmingham

Tonkotsu is a great place to go and eat, I have been there many times before, casually and eating full on ramen. I have been there alot throughout the years, which is why I keep on returning. I originally came because my brother took me here for my birthday treat, which is why I love their ramen and keep coming back. As I have said, I have been many times, so I have alot of experience here, which generally is good; I sit down, they greet me, I get my food, then pay, then part ways. The thing I love about Tonkotsu is that they remember me and ask about my day and such (I do go there alot) I feel safe there and can happily eat (or slurp) on my noodles. The service is good, I don't have to wait long to order and recieve my food. During busy hours, and weekends, they are busier, so I tend to avoid these times. There was one time when I came for my birthday (I was told I could redeem free ramen, but wasn't sure if it was like the main one as the one in Birmingham is like different) so I sit down like I normally do, but then told to move to another place. I brush this of as "they are just arranging us because its very busy" but as I was sitting down, he would then try and take my order, even though I was clearly sitting down, the rushed experienced really made me feel anxious, which then I left and took my business elsewhere (I didn't as I just went home) Overall, the food and staff are loveable, and thats why I come back. The odd one or two bad experience can probably be justified with it being busy, so they are doing what they can to facilitate for lots of people, but being told to order just as im getting my jacket off and sitting down on what I want before looking at the menu was something that made me uncomfortable

First time here and we visited on a fairly quiet Sunday. The ramen was spot on and the service excellent. I was surprised at how tasty it was. Al staff were really nice. Nothing more to say - recommended.

Amazingly friendly customer service, lovely staff especially Kevin really made us laugh.Both had the lunch menu and the ramen was incredible as well as the gyozas. Will definitely be coming back for the great experience :)

The service we git was actually good. We were attended on and off. Tried their ramen which was good. However, the prawn dumplings were really good.

Fantastic food, fantastic customer service. Kevin was amazing and taught my friend how to use chopsticks 🥢 where my other friend failed 😔. Thanks Kevin for the lovely customer service!

Visited for the first time since Covid-19 restrictions. Had my usual Prawn Gyoza as a starter. I am not vegan but tried the special ramen which was the Vegan Chilli Tofu Ramen. What can I say?! It was absolutely delicious! very generous serving too so definitely was value for money! A must try! Added the chilli oil into it as well. Only reason for 4 stars instead of 5 is because sadly the service isn't up to par. No one checked to see if we were ok mid-meal. Have never had service with a smile and the same waitress has been there for many years with the same bad attitude. I did think it was rather cheeky to add 10% service change onto my bill without asking if I'd like for it to be added. That being said, I return for the food but sadly not the service.

Great to have a Tonkotsu in Birmingham, but we found food and service to be below par... Salty ramen and service on the slow side.

Whenever we go to Birmingham our first stop is tonkotsu, always. Love the food but service is always poor, as a waitress myself in a super busy and expensive restaurant , I tend to brush it off and just enjoy my food with my family. This time it was different though, waited about 10 minutes to be sat down, it was 2 adults and a sleeping toddler in his pushchair. Both staff members looked at us, ignored us for a good 8-9 minutes and then sat us down in a place where we won’t “disturb” other guests, fine whatever. Baring in mind, I think there were less than 10 people sat down and plenty of space for other guests so it wasn’t busy. We always take a look at the menu, a few moments went by and we were ready. Looked up to see new guests sat down, after a few minutes they were served before us, then another person sat down and the lady seemed to know her and straight away take her order too, we’ve been sat down for about 15 minutes now with no order taken, one of the newer guests got their food, that’s when we stood up and left. Kitchen members were looking at us too and also I believe noticed we were sat down for a long time. 10 minutes of standing and 20 minutes of sitting down, and still no sign of anyone wanting to serve us. If our toddler was awake he would’ve been screaming the place down by then. Such a shame as we love the food but team members really need to step up their service, especially with families that come for food. Children will not sit down for 30 minutes without food, and should be prioritised before adults. Always paid service charge and left more as a tip, if we go there again, I will make sure to just pay for food and drinks. Absolutely appalling service.

We ordered Tonkotsu Ramen. It is our second time around, Last time was pre covid. The broth is delicious though it was not served 'hot' enough. I am not a Chashu expert but their pork taste old and not fresh. And as far as I remember they didn't have beansprout as toppings before but it seems that most ramens now have beansprout added maybe ?part of cost cutting for their noodles. Overall It was still a good meal.

Margarita I knew was an experiment but let my experiment save you enduring one. Tomkotsu had amazing bean sprouts in. Thank you lovely staff.

Love the food, but the Chinese man who works there is always rude to me. It’s not acceptable to talk rude to customers. Won’t go back while he is there.

Always used to visit for lunch when coming to Birmingham on our shopping trips and always had the prawn and chicken katsu curry’s. We noticed it’s now chicken/(prawn) & Courgette which we through was odd but presumed they’d possibly added to it , however there’s now less of the meat/fish portion and now bulked out with deep fried courgette which both of us dislike so , feel short changed what with a price increase too. Probably won’t return now as better standard and price at wagamama.

🍜 Food - 5/5 - ordered Tonkotsu ramen, chicken and courgette katsu, pork gyoza and chicken wings. Food was incredible - hot, flavoursome and generous portions. My partner had the ramen and said it’s one of the best bowls of ramen he’s had 🧽Cleanliness - 5/5 - tables and cutlery were all clean. Can see into the immaculate kitchen where the food is cooked and prepared and everything looked very clean 😊Service - 5/5 - everyone we came into contact with was very friendly Other ⭐️Could have done with hand wipes as the chicken wings were messy, but made do with napkins and hand sanitiser. ⭐️Went at lunchtime on a Thursday during school holidays. Plenty of seats available. ⭐️Approx £20 per head with main, side and drink

Tucked in the bustling Selfridges and Co, this restaurant did not disappoint! We ordered prawn gyozas and one bowl of chilli chicken ramen after seeing the portion sizes of other people. One bowl is pretty much enough for two people as you are served quite a lot! The gyozas were nicely cooked and tasted awesome and the ramen was also cooked really well, it was spicy enough to satisfy the ramen craving we had but did not make us down water constantly, the food was very filling and I would definitely recommend this restaurant if you want a quick place to eat; the icing on the cake is that you do not have to book this place in advance which offers a lot of flexibility however you do have to wait in the line until you are offered a seat, depending on the time and popularity, this may be a while, however the turnaround time is quite fast. Being inside a Selfridges, the price is ok, it felt slightly expensive for what it was however given the quality of food and portion size, it was justifiable. The seating reminds me of the ramen bars in Tokyo and the staff were friendly too!

I tend to visit here when I have a craving for their mushroom ramen. You’re given a huge portion (I can never finish it) to tuck into. It always taste so fresh and vibrant. The only reason for the 4 stars is that as a pescatarian, I would have preferred a ramen dish with prawns, this would make it 5 stars for me. :-)

Visited for the first time today. The service was quick and the Tonkotsu ramen I ordered was delicious. The pork was tender, the broth was beautifully rich and the noodles were cooked to perfection and did not go soggy at any point during the meal....

We tried only two ramen but they were really tasty and the broth was fabulous! I will come back for sure!

We came here wanting to try the ramen, as we’ve yet to have an amazing ramen in Birmingham and had heard good things. We weren’t disappointed - I had the classic and my partner had the spicy ramen, both were delicious. The broth was rich...

Having lived in Japan for over 16 years I had the hankering for a good ramen. Unfortunately, this is not the place to go. The soup was ok, nothing to write home about. The karage had absolutely no flavour to it and tasted very floury....

Best chicken katsu curry in town but probably that’s it. Tonkotsu is always a safe choice for us whenever we crave for curries. Quick service, cook to order, simple menu. Highly recommended trying the katsu as the meat is served hot, crunchy, thick piece of...

We had yasai curry noodles I think it’s called, it was gorgeous!!! Lovely flavour and quite filling!!!the mayo they gave us with the broccoli was the best mayo I have ever had

We loved the ramen, plus you can add extra noodles, which is perfect for me. Gyozas were pretty good. We will come back.

My son who is autistic and i popped in to have a snowglobe selfi. We seen this "noodle bar" and he asked if he could have some noodles. He adores oriental food especially noodles and so we sat an read the menu. Lovely staff, busy...

The Service was good and I chose a simple ramen hot bowl soup, And a Gyoza to start with but shared with other. The meat has a fat on it. And not totally lean. The egg was only half. Overall it was lovely but could...

I'm not usually a big ramen fan, but went here for a casual late lunch with a friend, and had a lovely meal! I had the chilli chicken which was perfect in heat and every tasty! Cocktails also very good. Would definitely come back!! Friendly...

Although the noodles were cooked perfectly, the broth was rather bland. Even the addition of lots if chilli paste and some soy could not add the additional dimension I desired. The pork gyoza was cold and soggy inside.

Had been a while back and had some good food so decided to return for lunch with a guest. Sat down and didn’t receive any kind of greeting or any explanation of the lunch menu or main menu. Ordered one ramen for myself and guest...

The ramen here has a delicious broth and their in-house noodles are so super tasty. You get more noodles here than I have come to expect from ramen places, and by the end of our meal the two of us were completely stuffed. We had...

Don't be fooled by the lavish location. If you insist on trying this do not have the chicken katsu unless you like breadcrumbs with no meat inside. When we challenged staff about the this they said that's the way traditional katsu is served. I've never...

Had an amazing bowl of tonkotsu ramen. Great flavourful broth and toppings. However, I had to walk up to the counter to order as I sat in an area where the waiters did not see me or bother checking if there was someone there. Didn't...

We visited today during a shopping trip. I had never been before. I ordered the Katsu Curry which was delicious. I would recommend a visit for a quick lunch.

The food was great! - Well done Chef! The waitresses however, just linger and have a chat. Don’t introduce themselves, don’t ask what you would like - just look at you. Especially the girl with long light brown hair in a ponytail. I would rather...

I visited today with my Daughter, the two girls serving were rude, not welcoming at all!! Their level of customer service was so poor, I still brought my daughter noodles despite their awful attitude, and requested no egg as my daughter is allergic, She gave...

this place used to be amazing back in 2017, however nowadays the food just doesnt taste the same..... the tokyo and tonkotsu ramens are awful, please dont waste your money on that, the only ramen thats ok is the chilli chicken one, chicken katsu curry...

After spending a few months in Japan, I did not expect to find decent Japanese soup noodles in Birmingham. But this is as close at it gets. I have gone back repeatedly for the house special pork noodle soup. Always good and tried the grilled...

So, I can be a bit picky about ramen in particular given that I've grown up with noodle soup and so I was a bit wary of coming to this place. Having said that, it was with a small leap of faith that we decided...

A quick lunchtime break between meetings, the staff were quick to take my order and there was plenty of space - but it did fill up very quickly. I chose the miso mushroom ramen with a side of soft shell crab, yuzu greens and a...

This is a reasonable ramen joint with friendly service, solid food and a good set of drinks on sale. On the occasions I have been there they have had new things on the menu so there is plenty of choice. I am not the biggest...

I'm so glad ramen is so popular these days, it used to be very hard to find good quality ramen, tonkotsu ramen being my favourite dish, and now we have ramen everywhere but not all of them are so good. Tonkotsu delivered good ramen. I...

Visited for a quick lunch both of us had ramen delicious rich broth & plentiful ingredients. Friendly & efficient service can only mark down to very good instead of excellent because they had run out of a few dishes on menu also had to change...

Went at 3.30pm on a Wednesday 6 weeks holiday. Staff were polite and helpful. Food was quickly served (under 10 minutes). Food was delicious, very full and happy! Definitely will be going again! Kirin beer is also great!

I am big ramen lover and the ramen I ate there was one of the best in my life, so rich, so tasty, so amazing! Staff people also really nice, next time in Birmingham, I will definitely go back there again.

Sunday lunch for two hungry diners was a very pleasant experience. The staff were very informative and friendly. The menu was explained in detail to us. We both chose the prawn curry. We were not disappointed. The dish was very pleasing to the eyes, nothing...

Surprised by some of the other reviews, the broth in the ramen I had was flavoursome and decent quality. The offer of gyoza, ramen and a pint for about £15 is good value.

Soup was very bland and just tasted like hot murky water with a lot of so called garlic oil. Noodles and meat were ok but don’t be tricked by its location..walk 5 minutes to Chinatown and spend nearly half the price but 10 times the...

We have enjoyed our Ramen experience here. The servers were all very attentive and because it can get busy during lunchtime, you sometimes need to get in a queue but the wait doesn't normally take long. I would rate it average as in comparison to...

I really craved some ramen and this place disappointed. I had the chilli chicken ramen where the broth was bland - I added a spoonful on chilli oil and it did nothing to the flavour. The broth was cold and the noodles was not 'ramen...

Good service and great explanations of the menu to help us choose. We shared a king prawn starter which was excellent and the main meals of chicken and pork were tasty and enjoyable. I don’t understand some of the poor reviews here as there are...

Open kitchen. Not too busy for the time and welcome distraction from my business trip. The place looked good and the server were friendly. Really quick prep after I chose the meal. Meal itself was clean and sharp. I ordered the seafood ramen which was...

My mother and I decided after looking at this place for months to finally try some of the ramen. On sitting down we were given menus and asked what we would like to drink, we decided on some Sake. It was given to us quickly...

Here i am again, but this time i tried Chilli wings and loved them. If you're into really spicy food then definitely you need to try them. Actually i needed another beer 😂 with them.

Had a bowl of miso/mushroom ramen soup with chicken in panko breadcrumbs and a bottle of sparkling water. With the 10% service charge (automatically added), my meal came to just under £20. I was really looking forward to my bowl of noodle soup and fried...

I visit here quite often on my own and with friends. I usually get the Slurp Set which is an offer they have. Starter, main and a drink for £15.75 (I think!) I get the miso and shimeji ramen which always tastes amazing! It's so...

Just would like to say, seafood ramen so tasty and fresh noodles it is so great. But also my favourite choice for lunch or dinner: prawn gyoza (with soy, vinegar and home made Eat the Bits chill oil) chicken katsu curry - outstanding with pint...

Delicious! Fast, kind service. Great food Tried everything on the menu so far. Would definitely recommend the deep fried prawns. You will get addicted!

Such an amazing seafood ramen. With extra prawns as they run out of ...scallops? Even better. Fast and efficient service but not very friendly. Good place to go for a quick meal.

I went here and had the tonkotsu ramen with pork belly and the pork was soggy and fatty however, the ramen was delicious. My dad had the chicken katsu and it was amazing so I think as long as you choose well, you can't go...

Pleasantly surprised having never been here before and been disappointed with Yo Sushi at Birmingham New Street Station. Friendly staff. Quick / warm service. The chicken katsu curry was best I've ever had and the portion size was huge. Quite surprised to see the low...

I'm really surprised at some of the reviews here. Perhaps it's the time of day I typically come (usually around 4pm in that awkward time where many restaurants have stopped serving lunch and are busy prepping for dinner) but I don't think I've had a...

The best thing about TonKotSu is the staff like Paul Chowdry would say when I go to a Japanese restaurant I want that Japanese experience well you won't find it here Food had a odd broth smell as if the chef was using the same...

We decided on a light lunch and were very pleased with our decision. The gentleman who served us described the menu to us and asked if we would like a drink. These were delivered and soon after our lunch arrived. The chilli chicken ramen was...

This place is located in what was previously the best food available in the bullring,Japanese Ekachai. Don't be fooled into thinking it's the same it is terrible. Staff were also incredibly rude.

Dropped by this eatery when shopping in the Bullring Birmingham. Very pleasant staff, quick service, good food. Enjoyed the meal and looked after well by the staff. Look forward to another visit to try more of the menu.

Visited for lunch today as were in Birmingham city centre Used to love Ekechai but knew that it had changed to a Ramen noodle restaurant so wanted to give it a try Wish we hadn't have bothered Lots of empty seats - not a good...

I visited this place since it is settled in selfridges in bullring shopping mall. So, i taught that it couldnt be a bad option to eat. We ordered one chicken katsu curry and chili chicken ramen. Both were simply terrible. Curry was okay but the...

I was starving and we found this place and I really didn't think it would fill me up, but I was soo wrong! The food was amazing, the service was great and I've been back twice in the last 3 weeks!! Well priced and very...

After xmas shopping, we went here for a quick bite to eat. The service was lovely, the staff were friendly and gave great advice. If you like wagamamas you will LOVE Tonkotsu. Best Katsu Curry I've ever had. Definitely will go back !!!

I'm a massive fan of Japanese food so as you can imagine I was excited to try this new restaurant in Selfieges. We came on a Thursday evening and I ordered the pork gyzos and then I had the Tonkotsu ramen and my partner had...

Disappointed with the food taste. The broth was strange, unsure if it was a mix of meats perhaps. The half egg served in each of our orders also had an unusual marinaded taste and consistency served soft/medium boiled. Portion size and presentation is fine for...

Disclaimer: my husband lived in Japan for several years, and so knows a good tonkotsu ramen when he sees it. That said, he will be comparing to the world-class, best examples of this dish that you get in Japan. For the average UK diner who...

Very reasonably and enjoyable meal. I had the prawns and my partner had the veggie dish. Our meal was really nice and we would definitely come back.

Food amazing, staff really friendly service fast and all very clean. Will def go back. Had great lunch - chiili chicken ramen noodles yum yum

If you came to Selfridges expecting to find the wonderful Ekechai you will be very disappointed to find it has been replaced by Tonkotsu. Do not be tempted to even try it.... The food is very bland, of poor quality and the service is extremely...