Toni Cakes & More in Milton Keynes

Visited with my grandchildren staff unwelcoming and very rude First time trying this cafe and definitely won’t return the staff need some customer care training

When Debenhams changed the style of it's cafe offering, they seemed to have really taken it up market. Standards, particularly those of the staff, had rocketed and although I reckon a lot of folks wouldn't have liked the improvements (old habits die hard), I and many others did.Unfortunately the honeymoon period has clearly passed and this visit was less that satisfactory.Tables littered when we arrived, checkout system slow and food no longer quite as classy as it previously has been.Ordering soup and a jacket potato, we took our seats and waited on it's arrival. After about 10 minutes, the buzzer flashed (they use an electronic table ID system) and we waited expectently for the food to arrive. Nothing! Thinking that perhaps they had changed the system and we should go back to collect it, I headed to the till point. Could see both items sitting under the heat lights but was advised that it would be brought over.Returning, we seemed to wait for ages before the Baked Potato arrived. Putting it down, the waitress advised me that my wife's soup would be following. I was about halfway through my meal as she passed us with two more baked potatoes for another table. Almost finished my meal, the soup finally arrived - along with appologies for the delay.The baked potato was packed with filling but frankly, was mildly warm rather than hot whereas my wife did say her soup was very hot (maybe it was thanks to the time under the heat lights). The salad accompanying it was poor and really only represented compliance with a menu description, certainly not adding to the value of the meal.A real disappointment which left me feeling that Debenhams have allowed their cafe to begin to sink to the depths of the old one which would be a real shame.

Sadly not impressed. The coffee was at best ok. I had cake which was again not bad. I stood in the queue after ordering my coffee. I got the cakes straight away after I'd been served I stood in the same place waiting for my coffee. The lady serving just stood there saying nothing. After about 5 minutes another woman came and said are you being served. I told her I was waiting for my coffee. To which the the first person said you have to go to the end. She shrugged her shoulders and looked at me like I was thick. I went to the end and waited another minute or so. Then asked about my coffee. She glared and said it won't be long. I don't use Starbucks very often and will be using them even less in the future. There was only me in the queue, so it's not as if they were busy.

While out on a coffee run for work today, I went into Starbucks where I am immediately made to feel uncomfortable by who I can only assume is the manager shouting at a poor employee trying his hardest, the poor guy with a neck tattoo had made a simple mistake during a busy lunch rush and the manager stormed out of the back and began belittling and yelling at the employee for his mistake. The guy had tears in his eyes and was visibly shaking at the shock of his manager treating him this way in front of us all. This place needs a new manager because the rest of the staff just acted like this was normal procedure to be abused by management, I myself work in HR and if I had my way this lady would be fired. She also looked incredibly unpresentable herself. Utterly disgusted to say the least and I will not be returning!

Not to be busy most of the time, food is nice and can refill your coffee. Plenty of seating and a fair price, waiters always nice.