Starbucks in Milton Keynes

1600 hrs 8th Nov 24. The staff were excellent when my wife fell and hurt her knee. They were very concerned and gave us very caring service. Two young members of staff deserve praise.

Stopped to break up a long journey. Best mocha frappacino I've had at a Starbucks in a long time. Good hot chocolate, too. Friendly, smiley staff. A lovely pitstop.

A Starbs in Newton Pagnall services. Nice view of the motorway!! Use your free coffee here Quick, smiley service

Excellent customer service. Unique and exquisite interior. Great Food and state of the art coffee and warm beverages. Warm environment to enjoy coffee and relax on comfy sofas.

Cold breakfast wrap!!cold, I wondered how they served it as soon as I got to the window down, hardly time to warm up!!!

Shut early, had timed my drive to get there before they shut at 10. Staff were rude and didn't want to say what time they normally close (as it was before 10) Just lazy staff wanting to get home

Not a great experience. No skimmed milk, very mechanical service with no personality and majority of tables filthy despite it not being very busy

Shocking staff. More concerned about about missing their service timer KPIs than providing a quality service. Tried to force us to park up (no one behind us) then intentionally undercooked our food to make sure we moved on quickly. Stop this mess Starbucks please

Newport Pagnell Starbucks is usually my last choice for a coffee but today I had no choice but today due to the staff it has restored my faith Perfect service perfect coffee

Awful Starbucks. Poor service, and an even worse coffee. 3 shot tall oat latte, tasted terrible so I asked for a remake and it still tastes terrible. Do better.

Really impressed with friendly service and cleanliness. Lovely coffee and croissant warmed too . Would recommend . Thank you Starbucks 😃👍🏻

Worst service ever. What do you expect from a bunch of teenagers who prefer to stand and gossip than taking your order. Absolutely no care taken with my coffee. Boiling hot, no foam and so much attitude when I asked for a new one that wouldn’t burn my tongue. Starbucks, do better.

Drinks are being served with a pinch of racism. The staff doesn’t believe in answering basic questions, while expecting the tourists to know everything. When asked about the payment method, washing dishes was given an option as well. Hope the management looks into it.

We just stopped off from our journey back seeing family, our little one is only 2 and has a very serious milk allergy, the lovely staff here made sure we were looked after! We can't thank you enough, we have a happy child again for the rest of our journey back to Surrey.

Waited over 25 minutes for a coffee. I understand that sometimes there's staffing issues that can't be helped, but the staff weren't even attempting to try and get the drinks out In a timely manner. Felt like they were trying to see how long they can take before customers got annoyed. Plus me and my dad watched as many other people got severed their drinks over and over despite him having ordered first. Makes me question whether there was a race issue behind it, as all the WHITE customers were served, correctly, and when I asked when his drink was coming they said there was a queue, when I explained how he had ordered first they had nothing to say in defense. When he finally got his drink, it had been made wrong. If I could leave 0 stars I would.

I’ve just had the best coffee frappe I’ve had from the new drive thru 👌🏻 thank you to a lovely lady!

Regular customer, really love the service! Today molly and Oliver worked really hard together and worked as a really good team! Thank you guys!

“There’s always room for improvement” Cleanliness 💯 Food is not much of selection. Drinks are phenomenal specially if you dine in.

Always closes early. If it is passed 21:30 and you want Starbucks, forget getting it here. They consistently close shop before. If you are in management, look into this please.

Great customer service from Charu ! Made me a perfect hot chocolate !

Very slow service.not enough sttaff.

Literally the worst Starbucks I have ever experienced in my life. For starters the service was abysmal. It wasn't busy - a queue of 4 including myself with at least 5 staff including the manager yet it took 25minutes from ordering to receiving my drinks. Two people behind me received their drinks first. Next onto the drinks themselves - I ordered 2 coldbrews. Simple enough. They were the worst tasting drinks I have ever had. They just tasted of watery milk like it contained no coffee or flavour at all. Completely ruined my day.

served by a lovely young lad called mahir he understood my allergy requirements and was very polite and informative about the ingredients

Grumpy staff and slow service. Will take a flask next time

Typical motorway service. Dirty and overpriced with lack lustre staff.

Shocking service from the staff. Driving back from London on a hot day and wanted a frappe, got turned away with a simple “sorry we don’t have them today” no other option was offered and no reason why. As a old working of Starbucks. I know that they just didn’t want to make one. Very very poor service. Not the Starbucks way!

Served by Ashraf, so rude. Couldn’t even let me finish my order without speaking over me.

"Can I have a filter coffee?" "We ain't got any" Sorry is the word. Offer an alternative. At least look like you care.

Usual Starbucks, always good, Cash friendly

Young lad who served was rude, made inappropriate jokes and gave incorrect drink. Also very overpriced. Avoid

I don’t care how good is your coffee but when you don’t have good attitude I don’t like your coffee the lady need to be retrained

Terrible service! The server was completely not interested and not very welcoming! Cappuccino was dreadful! Worst ever Starbucks! Tables were also dirty!

Make sure Jay serves you he understands the cinnamon roll rules. He has a great attitude to his job too.

I called in for an extra hot, hot chocolate in Starbucks on the southbound side. The drink wasn’t very hot, so I asked the barrister to make me an extra hot one as requested. She just heated up my original and really not impressed with the result…

Sunday afternoon only 2 stuff , waiting time 15 minutes 🤷‍♂️🤷‍♂️🤷‍♂️ Poor management!!!

Ridiculously slow service!!! Got a small latte instead of a medium. Not very well trained.

Typical Starbucks. Never really understand why they have soggy toasted sandwiches when the technology exists to make them nice! £8.95 for a coffee and a soggy toastie seems like a lot!

Dirty floor, seats and tables. Wouldn't take my dog in there it was disgusting. Chairs up on tables as though they were about to close.

Disappointed. Not clean. Staff got customer in front of us drink wrong. He walked out in frustration, they also got my drink wrong but didn't realise until back in van. I hate Cinnamon. The person loading the cake counter was eating while doing so.

Ordered on the app for them to forget one of the drinks and be told I didn’t paid for it. Waited another 10 minutes for the drinks to be made. Disorganised and shocking.

I was calling at this service station after a long day at work and was pleasantly welcomed by Cairo. He kindly asked what i would like to drink in a very respectful manner and continued to ask me about my week and had a lovely conversation with him ( star employee). I had ordered a caramel latte and was very pleased with my drink and the service provided, would highly recommend.

Awful coffee. Bean hoppers filled to the brim at 6pm which suggests they probably don't chuck old beans in the morning which explains why my coffee tastes so awful. Ordered a flat white and it was overly bitter with over-foamed milk.

The most disorganised Starbucks I have ever been to! Very slow!!!

Normalising bad customer service. If the staff behind the counter moved any slower they’d fall over. Very dirty too

Good service and nice cup of tea

The barista was so beautiful I hope he’s having the best day ever </3 miss you forever bae. amazing service give him a promotion fr

Very basic seating obviously not made to be welcomed

We popped in for a quick snack and a Latte. Being at a motorway Services it was a bit busy, so serving time a little bit longer than usual.

It was a shambles and very slow. Ordered just 2 espressos and it took ages. Coffees were being handed out to the wrong people and other customers were getting very frustrated.

Southbound One of the dirtiest Starbucks I’ve been to - sticky tables and not cleared for half hr - used banana skin. Slow service and machines broken AVOID!

Regular visitor knowing the quality of food and service.

I work on the roadworks of the motorway and have been here on the M1 13-16 for over four years now. I work 3 weeks out of every 4 and come to your Newport Pagnall branch (northside) every day, so pretty much up there at the top as a regular to starbucks. If I walk in and see “Ash” working then it’s a good start to the day for me, he is always so friendly showing he has such a kind side, It always gives me an upbeat start to my day, A really lovely man, knows his job inside out, a real professional, Ash always asks me how I am every single time I see him. Ash is elevated to another level with his customer skills, what a credit he is to your organisation! Definitely loved by all that work with him, certainly a people person and a credit to your buisness. I do hope you pass in my feedback. I work in an industry dealing with the public so I am observant to individuals who give outstanding service, Ash does this daily. Kind regards Steve Pearcehouse Consultant Liason Manager

We stopped at these services at Newport Pagnell for a break on our journey to Hastings. We got a good quality early lunchtime snack at a fair price each having a coffee, panini and almond croissant which we ate at the provided tables. The staff were efficient and hard working. They weren't friendly but then I don't know what its like to work here and we did witness a customer being rude and the people who preceded us didn't bother to clear their table to the convenient nearby bin so I got some idea. We were impressed that somebody was diligently cleaning the tables and floor in the eating area. So we got what we wanted and we'd say it was very good and we would stop here again.

Good friendly service Ask for Cairo makes a great vegan hot chocolate .

Not the main Starbucks, as I have always found them to be lovely, but the smaller one near KFC, Burger King et all. Staff practically threw a drink at the woman in front of me, who then asked it to be remade as it wasn't correct. My own order was mumbled so quietly, that another customer came and took it. Another order came out that looked like my order, so I asked if it was made with Oat Milk as asked, was told a flat "no... Guess I will have to remake it" with an almost audible eye roll. The staff have clearly given up on life at this point. Need retrained on how to shout when in a loud environment, and not mumble.

Staff havn't got a clue...they are all young Coffee left a lot to be desired, take a flask next time I'm at the services

Just tried to get my coffee and the staff decided to close there shop 7 minutes early. The male member of staff saw me walk to the door and totally ignored me. The closing time is 22:00 but when I got to the door it was 21:53. This was the main Starbucks in North bound. Being mugged off is not the way to treat a customer. Not very happy

You turn off the motorway, find a parking place, go to the toilet and then queue up for a coffee and wait! After some 25 minutes you finally get to sit down with your drink. Forget the quick pitstop - that's only in the adverts!

Shockingly dirty. Don't blame the staff. The management don't employ enough staff to serve and clean. Made me not want to eat there.

My Partner and I stopped for snack at Newport Pagnel Services Southbound. We decided on Starbucks....what a big mistake...the service was awfull....Customer service didnt exist...all staff were youngsters ..One blonde haired member of staff who was making the coffees was extremely rude and rolling her eyes at customers enquiring about there coffee waiting time...really bad

Expensive for a mediocre coffee. Actually think I was overcharged but could not be bothers to argue, did not want to be in the place any longer.

Starbucks I know them very well. They are better and coffers are better too. They are clean etc.

The sweet lady who recommended the cold brew latte was really sweet and kind.

Starbucks coffee and food always seems to lack flavour. When you need to stop for a break on motorway services to break up the journey, quite often Starbucks is the only choice. The coffee tastes watery and today, my tuna sandwich was very bland. Staff friendly, service efficient but not my first choice

I ordered two drinks. It took some time to get to the till. But waiting for two drinks it was not acceptable. After I got two drinks- medium oat late and small oat latte, noticed that small drink is heavier then medium. Medium latte was half way foam. Which makes it more cappuccino. I don't expect good or even nice customer service on motorways, but at least you should know how to make simple drinks. 7 pounds for two drinks, and one of them just half way full. From now one I will check every drink strait on counter and will ask to make new one until I will get what I want

Sour faced, rude staff at the Starbucks on Newport Pagnell services southbound!

Friendly and quick service on this visit. Standard Starbucks products. Hot chocolate tasted weak. [Jan 18 visit] Messy tables in need of a good wipe. Coffee is ok. Good selection of snacks. [May 22]

Miss managed cafe and rude staff!

Gorgeous oatmeal frappe. I only realised that it was oatmilk a few minutes later. Assumed it was normal milk with some flavouring.

If you're going to be rude about your customers, perhaps wait until they've gone. More awareness of people with hearing issues needed

It's a Starbucks. What else is there to be said?

Disappointed, heated macaroni wasn't hot. Drink was only offered in paper cups even after complaining. If they don't want people to eat at the service station they should serve their wares in the car park.

Cuban style panini is quite disgusting .Sickly yellow/green mucus dressing. Inedible.

nice coffee but the breakfast items were very over priced for what you received

Awful. Hot brown tasteless liquid sold in cardboard buckets at absurd prices. Avoid at all costs.

George Starbucks with seating. The takes and chairs are are filthy and any establishment let alone Starbucks should be ashamed of them selves

On a coach trip to London and stopped here for a coffee and a wee break Starbucks one of the only options for coffee- busy and only 3 members of staff on so service very slow Coffee was ok but very expensive and served in a paper cup which is not very pleasant Captive audience so customer service non existent

Tables were grubby, latte was so milky we couldn't tell it had any coffee in it

Decent products as always, but the whole place was filthy, with discarded cups and wrappings on and around several tables. The place wasn't so busy that staff didn't have time to do some cleaning...

Lovely experience. Reminded me of being at my grandmas house trying to watch a film and she just insisted it was the right time to hoover. Couldn’t hear a word the guy was saying that took my order, but on the flip side she did ask to use the plug socket next to me so she could really enhance the hoovering experience for me (and obviously I offered to put my feet up so she could hoover around me for added authenticity too) 1/10 for customer awareness 4/10 hoovering abilities 10/10 Kim & Aggie Impression

Had a almond chai latte, not bad.

Good atmosphere, however staff need to pay attention to the customers rather than themselves, also keeping table clean was not up to Wazzie stands as customers left it would take up to 20 mins for staff to get notice the trays and cups

Called in here this evening. Small queue of people at one end.joined the queue and a "girl" with long dark glasses who was woofing down a meal at a table jumped up & shouted aggressively " you have to order at the other side" with all the finesse of a stazi officer.for a moment I thought she was talking to a dog ! I don't normally go in kweirbooks and will certainly stick to Gregg's in future

Staff were rude and not friendly. Also they were unpacking there stock right in front of us as we were eating

The guy called Ash, needs some training on customer service. So rude and arrogant.

Female member of staff refused to make a drink we requested due to her closing in 15 minutes and her wanting to not be in 'hella late' Absolutely disgusting customer service.

Manageress is a miserable unhelpful person

Rude barista.....poor attitude towards customer. I am a Starbucks fan but this was just the worst service! 3 drinks ordered....asked to have a bit more vanilla as couldn't taste any and one drink just didn't look like a latte so remade but kept us waiting whilst our food was going cold. Eventually asked her again....drink had been put on one side and didn't even let us know. It was busy but not an excuse for paying customers!

Starbuck coffee is just pointless. I like expresso which is base to all it coffees it weak watery and lacking flavour. This possibily why they put flavoured sugar syrup in to hide the poor coffe.

Dirty - not one clean table and the coffee was bitter. Took it back. Disappointing!

Can’t complain, the staff were nice and it was clean. One way social distancing system in operation. Coffee was meh.

This is a far better bet than the Starbucks (or anything else) over on the southbound side. It's definitely worth taking two minutes to walk over the bridge.

Disappointing. Expensive, weak and luke warm coffee. Not up to standards. Rude staff.

Although the service area as a whole looks like it needs a bit of TLC, the Starbucks Coffee outlet is better than that. The staff are friendly and helpful and the coffee is good. Covid regulations are observed; masks must be (and are) worn, there]s a clear marked one-way system and the seating is socially distanced.

Baristas making coffee were very slow and not even concerned about the que of customers waiting for their coffees. However they had plenty of time to chat to each other. Waiting time unacceptable.

As delicious a double espresso as ever I've enjoyed! Fast, friendly service too! ☕☕☕

Friendly staff and nice coffee. Thanks.

Ordered a hot breakfast sandwich which was cold.on the inside. Filter coffee machine was 'broken'. Disappointing

Friendly staff, easy to pay and order, back on the motorway almost instantly

Brill and quality food and drink with lovely service from a young handsome man beloved to be called sam Brady. He charm brightened up my day. Service with a smile really goes a long way