Starbucks in Milton Keynes

I was going through the drive thru the other day when I was served by the sweetest boy ever called Logan. He was very positive and provided such an excellent service I came in the store and shook his hand. He is an example barista that everyone should aspire to be like.

One of your employees was incredibly rude to me at the Starbucks drive through in Milton Keynes by Taco Bell, myself and my friend who is currently on crutches got out of our car to move some cans that were in the drive through onto the side so a car didn't go over them, at which point an employee came over the drive through speaker and told me how ridiculous I was, how disgusting I was and how littering is a horrible thing to do. I explained that I was just moving them before we left so a car didn't go over them and that I was trying to be helpful but he then started fake crying at me about killing the planet and saying I was an awful person. I then went in and everyone in there was laughing at me both before entering, during my conversation with them and after when I was leaving. At no point did this employee apologise or show remorse and actively mocked me throughout. I am currently trying to find the employees name because this has left me absolutely enraged. This is disgusting customer service. This has been passed on to higher ups and the manager at the establishment. Edit: the manager was absolutely wonderful with the complaint, she listened, handled it with care and was nothing but kind, thank you Tracey!

Very good drive through, quick service and excellent coffee. I always go to this Starbucks and never let me down. Coffee is always consistent

Friendly staff, know their regulars,great as normal,

Bit of a low end Starbucks, very basic and small, bit chlostrophic, staff aren't the usual friendly smiley bunch that you usually get in starbucks

If I could give 0 start I would I have wait for 45mins on the q on the drive thru Worse coffee shop even Staff been so rude and so slow aswell What is the point to order ahead if when you get to the window they haven't got a clue what you have order I know if you order ahead is mean when you get to the window your drink is ready Staff don't even say sorry they ignoring

hot chocolate has spilled all over the coffees. bags soaked and drinks all ruined.

was nor delivery drivers fault at all, starbucks just very slow. order went from 19:35 to 20:43

Such an uninviting place! It's freezing cold, has dirty tables with rubbish piled up on them, crumbs and bits of rubbish all over the floor. Seating is uncomfortable and the music's too loud to talk over. Shame as it's a great halfway point to meet up with family, but there are literally no positives here! 🙃 and got a parking ticket in the post a week later 😶‍🌫️

Fantastic service today. Lady on the drive through was super helpful. The app failed on me again and she was super helpful. Glad I use their branch

Plenty of parking, nice coffee and cakes to choose from and outside seating. Staff nice to

poor service no straws and not sealed properly meaning was missing some contents. requested refund not got

Server caĺed everyone mate. I'm a customer not his mate. Mikron keynes drive through saw rats.

Always great service in and out of lockdown.

Lovely staff, it's at the end of a little shopping mall.

Got to Starbucks 7 minutes before close and the staff had already closed the store . Didn’t even come to the door to say sorry they was closed just waved .

This is one discusting Starbucks. There are always at least 4,5 young worker behind the bar but magically no one seems to clean the guest area, like EVER!!

Wonderfully coffee for world business magnet

Huge thanks to Alex and Elise for being such great company today! They were incredibly patient with us and created a fantastic vibe. Their effortless customer service made our day 💖

Amazing service and drinks from Elise & Alex, they made our day and are an asset to your company! Thank you so much!!!

Staff were professional, only downside was every empty table was full of previous customers used cups & tables were sticky

Still advertising as 24hour service and get there at 10 to be told To go away they are shut.

Fairly standard for the chain. You know what you're getting.

this did not come to the. right address I don't have the food I ordered I need a refund this is not cool

Considering i spent over £2000 in coffees here I can say that its not as it used to be, staff just became more rude by the day, not caring about what the customer ordered, simple things as I always have my coffee warm and last 4 orders were hot (i use the app so no mistakes in order), when confronted they started chatting about that they should not apologise about it. Will start avoiding it and would recommend the same until staff changes behaviour.

It's more expensive than the Starbucks up the road

Waiting 20 minutes for a coffee in a pretty quiet period. They said they had a rush of delivery orders but people who arrived and ordered similar drinks wayyy after us got their drinks so I think it was forgotten. By the time we went and chased up they had run out of oat milk which was a bit annoying. Update - we got the drink eventually and it’s INEDIBLE. The coffee is actually so burnt, my partner spat it out. I thought I’d give it a try and it was horrific. It was like tasting pure charcoal. I don’t mind cheap coffee and I’m pretty open to trying different drinks but generally nobody would be able to drink this. Do yourself a favour and go to ANY other location ❤️

Everything but my drink was perfect. I ordered a caramel Frappuccino blended beverage with semi-skimmed milk and Frappuccino roast but when it came it was just cream, milk and caramel, there was no coffee in it whatsoever which was irritating as I’d been craving the drink all morning.

The order took 2 hours to come, 2 iced coffees

Starbucks never seem to cover their drinks so when they arrive they’re half empty

Great place to meet or do some work .

I went there today and mistakenly drove past the bit where you order I couldn’t reverse as there were cars behind me, I asked the guy at the window where you pay (same guy that takes the orders) if I could please order from the window as he was taking the orders anyway he refused and said I would have to drive out and back in again!! Lousy customer service and the drinks were luke warm too

Driver came to the door with bag leaking and dropped bag inside of my house causing spillage in my house took no responsibility and left

I asked for names added to the cup for a special occasion and even tho they now print the names on the stickers, the young lads who served me went out of their way to add the names for me, great service, great drinks.

I regularly go to this Starbucks, and the service is always very good. One particular staff member was Sophie, who always goes above and beyond. Would highly recommend.

My order came quickly and was perfect.

Late, cold and no topping. Oh and no compensation!!! Thanks Just eat for an un-impeccable service.

Always a hot lovely flavoured drink with a smile! Great range of drinks and if you want it hot, ask for it. Great job guys. 👍👏👏👏

Coffee is inconsistent. One day you can get a good coffee but most days I end up with an overly bitter, scorched flavour. Ended up throwing most of it. Won't be back

This is probably last time i’m getting a coffee from this location. I’m getting tired of repeatedly getting a coffee with a lot of foam and not filled up to the top. In the picture this is a large latte and shows how much less coffee there is in the cup when the foam settles down. Not worth it.

Pretty good, standard Starbucks. Almost always busy but the staff are efficient, drinks are as expected.

It turned up late and no straws which is poor from such an establishment

Missing two drinks from the order. So two of our friends had nothing to drink. No option to request star bucks re-deliver, just a refund which isn't really the point. Not sure how you forget two whole drinks in a four drink order. Does anyone check anything these days?

Always having a bad experience here, customer service from the kids that work here is terrible, and have had wrong orders given to me, sometimes the food is not heated enough and they always run out of syrups so I can never get what I want.

this girl called Aaliyah on her name tag was amazing at her job, she was very kind and welcoming when I came in on friday afternoon, she made a amazing delightful cappuccino that me and my grandpa enjoyed. she deserves a good comment. she was amazing and good on the Starbucks company for hiring her she is amazing.

Poor service. Coffee was cold. Staff did not care about clients. Disappointed with the service.

It’s really a quiet and nice place. Nice options available with the Coffee

Run by literal children! Management are useless. All the staff do is stand around gossiping. Tables are filthy! Toilets are unusable! The disabled door would actually work if they set it to the correct mode!! Wouldn’t even bother with this Starbucks! The centre ones are more welcoming!

This must be the worst kept Starbucks place in Milton Keynes. Drinks not arriving on time, they forget the order. When it comes they don’t announce what it is and worst of it is the state of restaurant is absolutely a mess. Rubish everywhere

great delivery thank you guy had very good customer service skills

I used to like this starbucks but the last few times i've got have been soooo bad. They are always out of stock of everyyything! Especially cream, sippy lids, cold foam, cold brew etc. Also, the drinks they do have... are made sooo badly now. I had a iced white mocha which must've had like 6 pumps of syrup. My friend ordered the same drink and hers tasted completely different. If you like the taste of incinerated coffee ashes then order the cold foam iced cap. I often drive past this starbucks, 15 minutes extra in the car, to get to Kingston Starbucks because their drinks are so nice. In fact, they will sometimes remake a drink if they see the atrocious one you got from this starbucks. Not sure what is going on but you gotta do something different because yikes.

Too interested in drive through orders and what each other staff member did last night

Courier was polite and friendly and was on time with my order which was in perfect condition.

This Starbucks is much like other Starbucks. Expensive, unkempt, often shoddy service with the smallest of unclean tables and scruffy chairs. The Toilets are often ‘minging’ and eerily dark too. On this occasion, Coffee was served in Disposable Cups, as the Dishwasher was purportedly ‘broken’. There were hundreds of clean cups available but the lame excuses flowed. Never heard of ‘Doing the Dishes’? If you can, do find an independent Coffee Bar. Service is much better and often cheaper, the food is better too. Starbucks has lost its appeal. It needs a jolly good kick up the Cappuccino!

Always a good service here. Pleasant team and helpful. Great job guys! 😁👍

Another good day is here with starbucks. Served by Myka today! Made one of the best coffee ☕️. Really enjoyed.

Ordered the exact same drinks again today thinking maybe yesterday was busy and yet again Starbucks staff have given the couriers the wrong order. It’s absolutely not good enough, two orders in two days just completely wrong.

The whole wrong order was sent, awaiting a refund or the correct order to be sent out

I went inside this Starbucks and it was absolutely dirty, 4 tables were full of old people's cups and food, as my wife and myself sat at our table for about 25 minutes these tables still get cleaned. Food all over the floor. New customers wanted to sit down with there coffees but could not. But the 5 or 6 young people working there are just chatting to themselves about going out, dating with a guy, really ? One of the staff ( male ) was chatting to a customer ( female )he knew at the counter, stopping me from getting my coffee. The lady making my coffee had to ask him, can you move please. For this place to work and improve it has to have a senior employee or manager here, to keep the ship in order.

It was delivered luke warm and no topping on my Macchiato.

I found this place to be a bit untidy and with no atmosphere. The chair I went to sit on was wet. Unfortunately, there were no more chairs because they were taken. Staff were very friendly and efficient when serving the coffee, though.

Drinks were cold. Wouldn’t order again

Delivery time kept changing, missed an item off my order and just got a note to saying they didn’t have it could have contacted me and asked for an alternative. My latte didn’t have the syrup in either which I paid for two pumps so again more money wasted

Dry banana loaf cake, took some chewing, and the coffee? Well, that definitely wasn’t an ALMOND BISCOTTI OAT latte. That was a plain coffee. No cream, no EXTRA caramel shot that i added on, no biscotti sprinkles or anything. Waste of £12!

So I came here for a spot of cofffee and well it was nice but the rest questionable Expected pre made nonsense but the staff do not add to experience

Consistently underwhelming coffee, general dishevelment and dirty toilets. Typical Starbucks actually

Went there for a long lunch with my sister. Very similar experiences to others here. Service seemed to be all over the place. I can forgive all of that but we stayed there for 2hours and 17 mins. I received a £100 fine from the car park (which I appreciate isn't owned by them). It wasn't clearly signposted. I've not bothered to contact them as others have an I can see they don't get any help. Turned out to be a very expensive lunch with a mediocre service. I'll go elsewhere next time.

I don’t like to leave bad reviews but I was very upset about this. I ordered two iced lattes, and the delivery time was really good, the driver was really sweet bless him and so apologetic, but I received my Starbucks order without lids so the coffee went everywhere, it split the bag and was all over the drivers bag and my front porch. Very poor packing.

Flat white, Burnt, too hot dishwater Caramel waffles late, burnt, too sweet. Not bad for £7:25. But if you pay peanuts you get monkeys.

Coffee was what you get at every Starbucks, staff were very good , there was a good feel about the experience. We only had a croissant to eat so difficult to mark this section. Only moan is they like to serve coffee in takeaway cups when you are sitting in ?

Aboutv10 staff, not busy and no one clearing tables all stood around talking. No serviettes. Looks a mess.

Anyone who thinks that ordering your coffee from Starbucks is an impersonal experience hasn't been served by the current fabulous team at the Drive Thru! I was served by Logan again today who was an absolute star, great service, really friendly & he never fails to make me laugh on my coffee run ! Happy Christmas

I recently got introduced to the eggnog latte and keep going back for more. Great coffee, service is maybe a little slow, lots of people behind the counter but not many seem to know what is going on, however they make a lovely eggnog latte, so all is forgiven

Great service from young man named junior

It's Starbucks, low caffeine but tasty coffee.

Service was very slow. There were 6 people in front waiting after ordering. No help given to the member serving. More emphasis given to drive-thru than in store. Despite odering to drink-in, my drink was made to-go. It was transfered after I pointed it out. The loaf was nothing special

One of the best and fastest Starbucks i have visited! Angela served me and made my drink, it was delicious! will come again.

Took a while for a cappuccino to appear. When it did it lacked the coffee hit. Spent cups left on the table. Reasonably comfy seating but difficult to hear to talk if noisy clients in. Staff were polite but could clear tables and circulate more.

Missing Items and wrong item sent

Paid for a large drink and got small delivered - with the wrong syrup. Called cafe and they said there is nothing they can do, had to raise a claim through just eat and a week later still not heard back.

Unfortunately, they have a rat problem, saw 2 literally come to the door by the seating area foraging, it was the evening so no one sat out there or any footfall to stop them coming out the nest! I did make the staff aware! My drink was lovely as always and service good!

They people went to Starbucks coffee. They people awaly go to Superdrug Coffee. They are people loving go Starbucks Coffee . They like some tea, coffee, hot chocolate and sandwiches and ham cheese , something more different

2 x cinnamon swirls are missing from the order!

This is a great Starbucks location. Staff are always friendly and know the menu really well. It’s got a drive though and a cafe. Parking is easy.

Every time I come here my drink is wrong

Why is this Starbucks always so dirty. Tables not cleaned or cleared. Rubbish everywhere. Actual service on though.

I love Starbucks and the staff here are generally friendly. But the cleanliness really needs some focus. Tables are not cleared or wiped down. Crumbs around the tables. More emphasis on this would really help the place.

While the staff are always nice, this Starbucks is usually absolutely rammed. It's respectfully staffed but as both a drive-thru and a sit down place, the service speeds, accuracy of orders and general state of the place are disappointing.

Terrible experience, had to mention that I want my order in, even though I still got the cake in a bag. After been waiting for my order for ages, they were bringing orders and no one was coming for it, mine was finally ready but because the name wasn't even close to mine and coffee served in a paper cups when I wanted to have it in, I didn't know it was for me. A one big chaos

Put it this way, zero service, asked for extra hot coffee but get lukewarm coffee in a dirty mug!!! Won’t be coming again!! Look at the picture this is what I got not impressed.

customer service lacks greatly. i have ordered via the app and it took me a few good minutes to catch someone’s attention so i could get my cup. i was then offered a refund upon receiving something that looked different from the advertised product, and was given no choice when it came to having my refund — instead of putting it back through to my original payment method, the money was added to my starbucks account balance. oh, and the staff will ignore you, so best idea would be to go to another local starbucks.

Went via drive thru. Ordered fruit toast. When given the toast told unfortunately they had run out of butter! Might have been an idea to mention at the time I ordered. Offered jam and honey as a substitute - apart from the fact I don't like the alternative not ideal to eat on your lap in a car? No knife given for the 'spreads' either. Also had run out of napkins but kindly offered "a bit of blue roll from the kitchen". Also no stirrers given or straw for my drink - had to specifically request these. These things are surely the basics. We visited this drive thru a lot. Not up to its usual standards sadly, maybe just a bad day....

You go in for a simple americano coffee and find that anyone behind who's ordered a caramel frappe magig or a super fruit whatever gets their drinks first! shame they seem to have forgotten their coffee shop roots.

THE worst starbucks I've ever been to! Huge queues, dirty store, rude service! So many staff behind the counter doing nothing. After waiting 15 minutes for a cold brew coffee it had been watered down so much and tasted awful. Asked for it be corrected and they just tipped a little bit out and topped up with coffee!!!!

I came in to do some college work and I was greeted by coffee master Matt, he had a upbeat and welcoming energy and made my brown sugar shaken espresso perfectly. Toilets were clean, my table was sanitised Very happy, will be returning.

Have been coming to this starbucks for years and the staff have always been so lovely. Now it appears that children are running the place. Poor service, have made so many mistakes and start huffing and puffing when you tell them. Avoid going during the day on a saturday and sunday, just go to costa

Served by these chaps named Ayub and Logan. Great to talk to, coffee went down a treat! Also worth mentioning they both have huge wangs

Typical overpriced coffeeshop. Toilets filthy, service average, coffee expensive and nothing special and the cakes overpriced/dry and no better that a 50p cake from a supermarket

Slow Editing this as I have been back, changed from 2 to 1 Lost our order charged us wrong price

Putting multiple things on the board that u do not have stock of and then u serve me coffee with no “MILK”! Thanks to u i look like I just come back from turkey I felt like this coffee made me scared of coming back despite having good looking staff sort our coffee out.