Toby Carvery Whitchurch in Cardiff

We were a group of 30 people that they managed very well

Was slow to see to people, 1st queuing to be seated. Once seated, service was good. Guy serving food could have been a bit happier. But food was ok, needed to wait for gravy, which didn’t help as food went cold before sitting down to eat it.

Great value and tasty food. Opted for the mid week vegy carvery good value for money excellent Yorkshire puddings. Staff rushed so not much service.

Great meal and staff are really helpful and friendly

Quick service and great food. You know what you are getting when you eat here. Martha was our server and was very attentive.

The food was good but nothing exceptional. A nice place to have a chat with friends and family.

It was very busy on Mother's Day but the food was very good quality. Staff were super friendly

Said it'd be here 12:15 didn't arrive till 1

I went with my daughter as a spur of the moment action. We dined in the bar area, still had a comfortable table and good spacing between other diners . Not knowing the size of portions I ordered the large carvery but on seeing the size of my daughter's standard portion I would be happy with that. There was plenty of selection of vegetables and all piping hot. You can book in advance for the main dining area, but we went at a busy time and still felt comfortable eating in the bar area. There was plenty of soft drinks available for those who are driving. I look forward to eating here again. Plenty of parking with a blue badge close to the entrance.

Excelente relación calidad-precio y servicio maravillosamente feliz de Della! El sol brillaba y ella también. Muchas gracias - vamos a recomendar a los amigos.

It was Mothers Day and I was a party of 5. The place was heaving so much so the car parking space was very limited. My wife went to get her food and queued for 45 minutes. My brother and I refused to eat due to the length of the queue. Consequently I cannot comment about the quality of the food. Not a pleasant experience as I had driven 118 miles to meet family there.

Fue a desayunar esta mañana, el servicio era lento y parte de la comida era promedio. Dos veces fui al autoservicio Pepsi max y aunque le dije a un miembro del personal que no se rellenó con cordial y eso fue media hora después.

Aside from waiting an age on a quiet afternoon for food, before having to chase, I've genuinely never seen such a sorry looking tart. It was supposed to be topped with goats cheese but there wasn't even a hint in the taste or visually. Loaded Mac and cheese was chilled at base of the bowl and cold internally, we had to return to ask it to be heated.

After waiting 59 minutes after the time we booked the table to then go to queue for food where they were queing through restaurant we decided not to stay. We spoke to people who were waiting over 40 mirin the queue just to get to nearby the chef. I believe if we was told on arrival how long delays were we could have decided what we wanted to do. Very disappointed

Llevamos años visitando esta carvery y solemos tener una experiencia bastante positiva. Sin embargo, quería expresar mi decepción con mi reciente visita en el Día de la Madre, ya que fue la primera vez que cenamos nuestro para el Día de la Madre y desafortunadamente la peor experiencia gastronómica que he tenido. Hubo un retraso de 20 minutos en sentarse. Nos pidieron que esperáramos en el bar, pero también estaba lleno de gente sin asientos disponibles. La cola del carvery tomó 40 minutos, lo que significa que la mayor parte del tiempo asignado para comer se pasó esperando en la cola. La ubicación de la cola hizo que los comensales se toparan con invitados sentados, interrumpiendo sus comidas. El restaurante estaba superpoblado, ruidoso, húmedo, y en general desagradable. Los uniformes de los talladores, especialmente sus sombreros, estaban visiblemente sucios, lo que generaba problemas de higiene. Solo se asignó una hora por mesa, pero gran parte de este tiempo se desperdició esperando a sentarse y haciendo cola para comer. La falta de gestión de colas provocó obstrucciones para comensales, servidores e invitados discapacitados. Debería haberse implementado un sistema escalonado para evitar la congestión y mantener una experiencia gastronómica más cómoda. Es probable que el tamaño y la ubicación de la cola sean un problema de salud y seguridad, ya que crea obstáculos tanto para los comensales como para el personal. Además, la cola hizo que el restaurante fuera inaccesible para comensales discapacitados, lo que es inaceptable y debe abordarse para garantizar la inclusión de todos los huéspedes. El extenso tiempo de cola significaba que algunos comensales discapacitados o ancianos no podían soportar la larga espera, dejándolos solos en la mesa durante un período prolongado mientras sus familiares hacían cola. Esta no es una política inclusiva y debe reconsiderarse para garantizar que todos los huéspedes puedan disfrutar de su comida juntos. Una familia que conocíamos, incluyendo un huésped discapacitado, optó por no esperar en la larga cola. Cuando informaron a la camarera, ella se los criticó a un colega después de que se fueron, lo que fue completamente poco profesional. Esta situación era frustrante e inaceptable, y creo que la dirección debería tomar medidas para mejorar la organización, la higiene y el servicio al cliente para evitar este tipo de problemas en el futuro. Dicho esto, a pesar de que la porción de carne varía dependiendo del tallador, la comida era agradable. Creo que este restaurante sería una opción satisfactoria en un día fuera de evento cuando es probable que esté menos concurrido. Espero que tome en serio esta información y aborde estas preocupaciones.

We have been visiting this carvery for years and usually have a fairly positive experience. However, I wanted to express my disappointment with my recent visit on Mother’s Day, as it was the first time we've dined our for Mother's day and unfortunately the worst dining experience I have ever had. There was a 20-minute delay in being seated. We were asked to wait in the bar, but it was also overcrowded with no available seating. The carvery queue took 40 minutes, meaning most of our allocated dining time was spent waiting in line. The queue’s location caused diners to bump into seated guests, disrupting their meals. The restaurant was overcrowded, loud, humid, and generally unpleasant. The carvers’ uniforms, especially their hats, were visibly dirty, raising hygiene concerns. Only one hour was allocated per table, but much of this time was wasted waiting to be seated and queuing for food. The lack of queue management led to obstructions for diners, servers, and disabled guests. A staggered system should have been implemented to avoid congestion and maintain a more comfortable dining experience. The size and location of the queue were likely a health and safety concern, as it created obstacles for both diners and staff. Additionally, the queue made the restaurant inaccessible for disabled diners, which is unacceptable and should be addressed to ensure inclusivity for all guests. The extensive queueing time meant some disabled or elderly diners couldn't manage the long wait, leaving them alone at the table for an extended period while their relatives queued. This is not an inclusive policy and should be reconsidered to ensure all guests can enjoy their meal together. A family we knew, including a disabled guest, chose not to wait in the long queue. When they informed the waitress, she criticized them to a colleague after they left, which was completely unprofessional. This situation was frustrating and unacceptable, and I believe management should take steps to improve organisation, hygiene, and customer service to prevent such issues in the future. That said, despite the meat portion varying depending on the carver, the food was fairly nice. I believe this restaurant would be a satisfactory choice on a non-event day when it is likely to be less crowded. I hope you will take this feedback seriously and address these concerns.

Fuimos en familia para el Día de la Madre. Esperábamos que estuviera ocupado pero era absolutamente ridículo, habían reservado demasiado, el lugar era maníaco, hicimos cola durante 45 minutos para nuestro carvery, literalmente no podías seguir adelante allí. ¡Definitivamente habían reservado demasiado, que en lo que a mí respecta era solo pura codicia! La puerta era agradable, pero no suficiente elección de verduras.

Been to this place last 2 weeks as our usual in barry is closed . .excellent food again a d staff great ...but with condition I have with back found it very uncomfortable queuing for food .

For mother’s day me and my family decided to have a meal out at my mothers favourite place, on arrival we ordered drinks and the glass given to my mother was dirty with food residue on the bottom and inside the glass. We then ordered food which took 30 minutes to arrive. Whilst in Toby Carvery, waitresses were bumping into everyone and every table. We then decided to order some desert which took another 35 minutes to arrive. When my chocolate fudge pudding arrived, it was stale and dry. I’m very disappointed as i had higher standards. The food in general was not up to standard and was just old. The plate given to my mother had old food residue on the bottom. Considering it’s mother’s day i expected more.

Toby Carvery is looking tired and unloved. Carvery bar was messy with food all between the dishes and the Mac + cheese was super stodgy. I ordered the Salmon Wellington as I'm not a huge fan of traditional cooked meats and we were out as a large family group of 12 who all enjoy a carvery. The salmon was a tablespoon of fish with a tiny amount of sauce in the biggest hard puffed pastry. Really disappointed and very underwhelming - and price does not reflect the quality. Kids meals- chicken burger is actually 4 nuggets in a plain hard bun. Kids desserts said they came with Cadbury s flake- which were missing. Our tables were wobbly, the decor dated and the walls near us were peeling and stained with old food and drink spills. The carpet is covered with Hazard tape and 3/6 ladies loos had no loo roll. Service wasn't great, although we said not all were having carvery- they did not stay to take our order properly, forgot someone's drink, didn't come back to ask if we wanted another round of drinks and one of the older waiters barely engaged when asking about desserts. Overall I was rather embarrassed to have brought family from out of town when I did not realise how dire and downhill it has become. Such a shame as I remember great times here in the past.

convenient location, everything feels like home, service is top notch

beautiful as usual. roast potatoes had some. green bits. but everything else was perfect

was very nice but wasn't as hot as I'd like.

Enjoy the all-you-can-eat breakfast. It offers a fair price and a wide variety of delicious food.

Had a livery carvery again - never disappoints.

Very good as always. Della great - 30 years service - amazing! Also one of the best prawn cocktails in Cardiff - worth trying as most just go straight for the carvery.

Tasty carvery. Friendly staff. Good value.

Never written a review before but probably the worst service at a restaurant I've ever experienced!

Waited in the restaurant for 40 mins after the collection time. When I got the food home (only a few minutes later) it was all almost cold apart from the gravy, some roasties were burnt, there were no Yorkshire puds and the cauliflower was hard.

Would give 0 stars if I could. I ordered a carvery with beef and gammon, and all you gave me was one measly slice of each meat, and the slice you gave me was 90% fat there isn't even any meat, I would like a refund because I'm not a malnourished child that needs a slice of fat. I want some meat. Gammon tastes very salty, pork had no flavour at all. (I tried from my partners carvery) Earthy tasting veg, hardly any stuffing and only one Yorkshire pudding. I certainly didn't pay for that. Terrible food, terrible service, won't be ordering from you again.

Some food very cold but on balance very good.

Very friendly staff and great food. Had a just collected puppy and were able to take her in too.

I like coming here for breakfast and a carvery food is lovely but most of all the server della is amazing she always very polite and makes you feel very welcome

Staff nice and friendly, big ups to Della for the service polite, to the point and efficient, pleasure to spend my afternoon here. Food was peak

Food turned up stone cold! Small amount of beef not even a slice all in tiny flakes like it had Been scrapped from the tray! Four tiny roasties and then mounds of mash and vegetables! I may as well have had a vegetarian dinner!

Always made to feel welcome Della gives 1st class service very friendly and adds to the overall dinning experience.

Was a busy evening but staff did their best. Was served by Megan who did a great job and served us quickly even when I could tell she was being run off her feet a bit!

Excellent service,food was hot,lots of parking

Carvery was delicious! The atmosphere was cosy, and the staff were lovely and helpful.

Whitchurch, Cardiff Toby is always busy. Immediately after we arrived the staff made us welcome , just like old friends. Each of us had a Carvery meal - the food was hot , tasty & plentiful with lots of choice. Sally looked after us like we were old friends and always had a smile & a few kind words for our toddler.

Always great service and food. Grace was very helpful at the bar.

Served by Grace. Great service and very helpful

Nice place, never too long to wait, staff helpful and friendly

My delivery didn’t get delivered

Bro went to literally every street but my street, then finally called me and said he was outside and was on a completely different street then finally showed up 10 minutes later

beautiful Ellie, Thank-you all hot . so much cooked dinner , really enjoyed me & my Husband

very comfortable beds and location

If you are not going to deliver what’s ordered what’s the point ?

A friendly welcome from Della as always, never fails to greet you with a smile

cool place to relax, very tasty

Lovely place for a fabulous lunch, staff are very helpful, keep up the kind work guys x

beautiful as always. driver very polite

Arrived to be 'greeted' by a scruffy, ill-tempered, rude woman on the front desk. We had not booked, like the elderly couple in front of us to whom she was even more rude. Gave them a disgusted look and didn't even leave the desk to show them to their seat, just motioned with her hand. Took us to a tiny table in the middle of an aisle surrounded by occupied tables, whilst half the restaurant was roped off. When we asked if there was anywhere else to sit, she curtly replied 'no'. We walked out and will not be returning. When restaurants are complaining about fewer diners these days, quite why they would put someone like this on the front desk is beyond me. If this is the calibre of their staff, would not like to think what lurks in the kitchen.

Hannah was very friendly and helpful. Brilliant service. Dan and Stan ensured there were plenty of options available and polite when serving

Did usual for Toby. Was short staffed but friendly. Will go again if in the area

We haven’t been back to a Toby in years we came last week and it was soo good we had to come back again this week. We were served by sally who is just wonderful. Such a lovely lady. She had a little banter with our 7 year old and made his day. We’ll definitely be returning in Sundays after the rugby games. Thank you sally for making our experience so lovely. You’re an asset to the restaurant.

Sensational as always from Toby. We were served by Della who made us feel very welcome. The honey comb dream was utterly sensational.

Great food and excellent service from Della.

We had a lovely experience here. Served by Della who provided excellent service :)

Fantastic plec for a gathering...been going most Saturday mornings for the Armed Breakfast Club...Della is so welcoming and cheerful...also smiling a d cutting Lemons at 0800🤩 She makes out little Club Feel Very Special indeed... Allan from the Naughty Corner🏴󠁧󠁢󠁷󠁬󠁳󠁿👍⚓️👏👏👏

We went for dinner, received amazing service from the lovely waitress Sally! Great food and great family experience!!

Martha was our server and she was absolutely lovely to us, very smiley and extremely welcoming. One of the best servers I've ever had. Also loved the potatoes though there arent many vegetable options at the carvery, all round a great and cost effective meal.

Really lovely carvery, ordered several times from here. Would recommend

Nearly 2 hours is ridiculous wait time

What a lot of food! Beautiful, well cooked dinner. I wasn't impressed by the beef though. It was like belly pork, but beef. The pork and turkey were really good. Roasties, yorkies, carrots peas, cauli cheese, mash and gravy all gorgeous!

We are regular visitors to the Toby Carvery in Whitchurch and always enjoy our visits. The beef was beautifully tender and there was plenty of it. There was plenty of choices of potatoes and veg, and the only complaint we had was that the ice cream machine was out of order. Our server was Della who always looks after us, she’s so friendly and a real grafter to boot, to be honest, if we go for lunch and she’s not there, we’re disappointed. We'll be going back very soon

Our experience tonight has been fab!! We turned up unannounced… 12 of us! We were well catered for, the service from Emily was fab, super attentive and accommodating, nothing was too much trouble! Mike on the carvery was really friendly! The food was lovely, would most definitely recommend!! Thank you!

Dan and Stan were the best! Amazing food and a great selection of everything, always recommend ❤️

Sam and Della were VERY helpful going above and beyond with helping us especially with unusual allergies

i waited almost 2 hours for my food with no way of knowing what was happening - the wait time was pushed further and further. I am very unhappy

Such an amazing server, Hannah was serving us and she did such a great job. The food was fantastic and the carvers (Stan and Dan) were very efficient and friendly. A few wobbly tables but overall, this is a perfect place to eat.

the food was beautiful. and the delivery driver was so lovely and kind.

Della served us today, and many other days. Always happy & helpful. Thank you

Thank you Sally for lovely service:)

Always a great carvery here, staff are helpful and food is plenty full.

Whilst we enjoyed our visit and the food, the wait to be served at the Carvery did somewhat dissapoint.

cool place, not expensive and tasty

The food was lovely, we both really enjoyed , enough for tomorrow 1 more cooked dinner. thank you again.

Amazing service from molly and outstanding server ,thanks

Food was delicious. And we received amazing service from our waitress Molly who was polite and attentive.

I came here for the first time with my friends today. Sally was very welcoming and made sure to check up on us frequently to make sure we were ok. Overall really enjoyed the experience and will be back again soon

Very friendly and helpful. Della has checked with us to make sure we were happy and that we had everything we needed.

Sally served us tonight, she was so friendly and welcoming and made our evening special!

Sally was our server today and she was really polite when taking our orders. It was our first ever time coming here and she made our experience really enjoyable. Will definitely be coming back again.

Sally was our server tonight, she was really sweet checking on us during our meal ensuring that we were having a good time! It was our first time and definitely coming back again :)

Dela is excellent. A real credit to you.

Mate, let me put it simply, Stan may be my favourite human in the whole world. He let me indulge in many a Yorkshire pudding and boy were they cooked well. Food was great, big up the Toby massive inside the place.

Good food & great service by Della. Met with family members for lunch. Raffle numbers 244 & 245

good place and good price but the breakfast is always empty and staff are no where to be found to replace anything

The chef around 5:30 he has a little bit of an accident he was very nice and cut my meat the perfect size

Food was the typical Toby Carvery quality. Lovely meat, vegetables were warm enough but not hot. Service let the experience down. Extremely slow. The waitress was very pleasant but far too slow. We ended up with 2 disappointed children as we had waited for such a long time after our food, we ended up asking for the bill instead of ordering dessert

Laura gave us lovely food and enjoyed her company as she served me food

Raffle ticket 295 My Father and I stayed in the Travelodge behind the Whitchurch Toby Carvery last week and enjoyed a lovely breakfast in the carvery every day. We had a smashing assistant called Della (and a lovely assistant in the evening called Megan). They were so very helpful and kind. The food was great as it included a hot breakfast with the usual full English choices such as eggs and bacon, but there was also roast potatoes and carvery meat all in together - very unusual but a great way to start our day! We also had toast, cereal and porridge. Everything was fresh and hot each day. Della looked after us so well - we are very grateful. We highly recommend this Toby Carvery for breakfast as the food is great and for less than £7 per head (for hot food) and about £4 per head (for toast/cereal) with teas and coffees, it was excellent value as well. A+++

The principle of a carvery meets all my expectaions of a venue for a meal. The layout, the staff, the way that it operates are really good. Although the purpose of my was primarily to use the Carvery, the choice of beers is something that can be improved on. There was no cask beer and the suggestion from one of the vacant pumps is that the usual offering, when available, is the ubiquitous "Doombar". There are so many Cask Ales, including local beers, that would provide a more enterprising choice.

Very poor presentation of food food dried out Yorkshire pudding flat and greasy

Food was kind of dry and bland on this occasion, it was just before their dinner rush though

Excellent service, good ambience the food is good but if you select the least popular times they may have a more limited choice!!

Dan. No other words. Great portion size, friendly service. Embodied the carvery spirit and carries himself with grace.

Dan gave us some great service when serving us

great service from Dan at the counter 10/10