Toby Carvery Waterside in St. Helens

Staff amazing good food. Was great the only gripe I will have is. The meat was cut so thin it was almost transparent. I would seriously consider maybe slicing a bit thicker. Apart from that you can't go wrong there.

Kim Kain and Alfie what a great team! Thanks everyone.

Amazing service with kim she was amazing helping us with the order and seat and basically everything really nice really clean amazing good place and company really nice

After a long walk around the Dam we decided to call in for some dinner with 3 kids. Great decision. Kim was absolutely lovely and recommended loads for our fussy eating children. They all loved the picky bits and ice cream. She checked on us throughout the meal and got us anything we needed. The carvery was tasty and plenty of choices to go with the meats. Pork crackling was delicious too.

Brilliant meal for my sisters birthday! Kim was our amazing server🫶🏼

Excellent always, thanks Kim 😊 Kim should become manager without a shadow of a doubt every time we come she the only one who organised polite friendly always makes you feel welcome nothing too much trouble other staff rude don't care about your needs

Great food in this one vegetables were not hard nor soft but just right

Kelsey was amazing, very knowledgeable and helpful re allergies very polite and attentive. Food was ok but tasted like it had been sat there for awhile.

Would just like to thank Keira the bar person on duty last night & Colin Lee the restaurant manager keira was very welcoming & nice & chatty and got the impression she was a really good people's person 😀 Colin Lee was a busy bee doing the restaurant & bar duties.both these members of staff are a credit to The Toby Carvery group hard working but have time to interact with the customers 👍 Appreciate The waterside is due for a refurbishment in the next couple of months! We have been customers at the Waterside for 25 years plus 🤗 Hopefully when the next refurbishment takes place they can renovate both the men's & women's toilets even after the last refurbishment the men's toilets were very poor & always have been 😥 Credit where credit is due best of luck to Keira & Colin Lee keep up the good work 👏

Had toby for the very first time and delivered had to reheat it as few mile from me but still delicious way to much for me but really enjoyed it

Went here with my friend, only had a couple of hot drinks. I had to ask for sugar and a spoon. Got outside and the cup and teapot was dirty, I went and exchanged. Got back to my seat and the the next cup was dirty, not good. I dread to think what the kitchens are like

Lovely experience. Great, friendly service from Kelsey. The food was well cooked and hot.

We just wanted to sit down and have a nice meal. But we were met with confused and very unbothered staff. Wernt asked if we wanted food. Just gave us our drinks and walked off. We were interrupted multiple times throughout our meal. To ask if we had paid?!! Staff walked away while we were still trying to order.

Great place to grab an impromptu roast. The two young gents who were front of house were very friendly and attentive to everyone. Clearing tables quickly and meeting customers at the entry. Our server was very friendly, smart and professional and never seemed to stop moving. when we were paying he wouldn't accept a tip. We go here quiet often and never have issues, we recommend Waterside to everyone. You can also have a lovely walk around Carmill damm after.

What a terrible carvery. Everything totally dried up and horrible. It wasn’t fit to be sold. A chef came out wearing a uniform that looked like it hadn’t been washed for weeks. Shocking. Serving staff were the saving grace.

It was our first time visiting this particular Toby but it certainly won’t be the last. We were served by a couple of lovely ladies who were friendly and very attentive. The carvery was hot and fresh and we had a lovely view of the water from our seat.

Really enjoy getting breakfast here, always hot and fresh. Kim was really friendly and informative about the discounts avaible on the app, checked in with us about the quality of our food

Been here a couple of time, this time was the best. Kim was great, talked us through the app & checked on us a few times to make sure everything was good & that we didn't need anything. A credit to the buisness

Always come Toby, love the place especially Kim and Ross always up for a laugh.

We come to this Toby Carvery quite often as it's our most local one but it isn't the best of the ones we've visited in all honesty. We find the food to be very hit and miss - sometimes you can go and it's very presentable and fresh and other times it's stale and dried out. You need to find some way of making sure the food is always fresh - maybe keep the meats away from the heat lamps which dry it out over long period and instead, keep them in some kind of moisture retaining enclosure when not being served. The vegetables also need to either be kept in some kind of bain-marie or have a time limit of how long they're left out before being replenished. I've noticed you've recently changed your ice cream or machine too. It used to have a very smooth soft whip consistency but now, it tastes like a cheap mix that has more ice in it.

Had a very lovely meal, nice food, very attentive and friendly staff. Kim could not have been more helpful, explained to me all about allergies and was very understanding. She is a credit to Toby carvery. Highly reccomended

Polar opposite to widnes. Great service, had meat, and really helpful and friendly staff!

A nice walk around the dam, then a lovely breakfast in the waterside.

I went for a lovely Easter dinner, the lady and gentleman at desk was lovely and found me a table in the back room from straight away, my server a lady in the back room was also lovely the food was just what we needed after walking around the dam! Thanks for a great experience 😊 will definitely be retuning lovely food and lovely staff.

i had an amazing experience with my time here at the toby cavery my waitress for the evening jenny was very welcoming and had a very down to earth approach making me feel very comfortable with my first time here

We went on a Wednesday to get the 25% off mains the guy on the welcome desk told us their wasn’t any meat but he said if we waited an hour in the bar he’d get us in but then we’d have to eat in the bar We agreed but then he said we could eat he changed his mind we ate in the bar the restaurant was empty and their was plenty meat on display on the carvery, we then came to pay we had 2 carvery a pint of Guinness and my wife had an appletiser the bill came to £24.03 we didn’t question it until we got back home and realised we had been overcharged too . Won’t be going back their tbh we use Toby a lot as we are all around the country with our job but this experience has been our worst one yet sorry Toby

Food was great today Kim my waitress was excellent and attentive very welcoming will definitely becoming back again

I was greeted upon arrival by Kim who came across in a friendly hospitable manner. Whilst dining i was made to feel comfortable by her collegues Kelsey Mel and Collin making sure everything was satifactory with my meal and drinks a well recommended carvery in the merseyside area.

Came to waterside at a very busy time and whilst queueing my daughter fainted. The staff couldnt have been more attentive especially kim who immediately found us a table in a cooler area and sat outside with her till she felt better. She then brought her food to the table so she didnt need to queue again. Thanks to Olivia slso who sat with my daughter whilst we ate our dinners.

We had a lovely carvery and my little lad had a lovely pudding, the young lady called Kelsey was very helpful and she offered a lovely service to us. Thank you 😃

Took a nice ride up with my friend and the horses, my friend wasn’t comfortable holding both at the same time which left us stumped (we really wanted a pint 😂) I figured it was worth a try.. so I called the phone in the bar, they answered straight away and the guy on the phone came out to the car park to take our order, served us our drinks right on the doorstep, what a brilliant experience! I wish I’d of asked him his name but I’m hoping he reads this so I can tell him again thank you so much you really made our day 🥳🥰

Kelsey was the best. Took really care of us made us feel like we were at home Great service..

Great food kelsey was a brilliant server

Kelsey was amazing, service was on point, fast and very friendly, can’t wait to visit again

Got there at 19:45 when we went to the carvery they were doing boxes for delivery, when we got served we were given basically scraps of fat that was left and 1 Yorkshire pudding which i said just give to the person behind me. server said I'm just going to have to give you what's left. Was horrible and had to keep getting it all out of my mouth into a napkin. Also hardly any gravy left. Worst toby I think iv ever had and don't want to go back. Young woman who served us was lovely but food was awful.

Kelsey served us with such a gorg smile, was very polite and made us feel so welcomed, will deffo be back. Not my first visit, kelsey has seen me many of times and is always lovely 😊 😚

Kelsy & Kim were fantastic, friendly & couldn't do enough for us. We will definitely be back.

Lovely time with the kids, came for dinner and a walk around the lake, Kelsey and Kim were lovely and very helpful

Absolutely perfect in everyway service food and drinks. Staff very friendly, Chef friendly i can't recommend this place enough. Thank you guys

I have had a group of 70 people and Katie and Kelsey handled the situation and were amazing for my clients. I recommend highly for families and groups. The food was amazing

Enjoyable breakfast, Kim was really friendly and made us feel very welcome

The food was gorgeous lovely and hot , the gravy was lovely and thick . Staff are amazing and very friendly 🥰🥰

Outstanding staff and food. Flawless!

Kim was very friendly and professional 👍 nice Toby Carvery overlooking Carr Mill Dam

Kim was great, she is very professional and goes above and beyond. Very bubbly, will be returning again without a doubt

Great food- out server Kelsey was so lovely and kind and attentive!

Booked for Mother’s Day & the service was amazing. All staff so pleasant & could not do enough. Kelsey & the woman at the “reception” desk in the red shirt were especially wonderful. Well done to all working on such a busy Sunday!year

My food arrived luke warm, late 2hrs and 20 minutes after ordering, very disappointing

wrong order sent, no drink, custard instead of gravy and potatoes/yorkshires were cold but delivery man was lovely!

The service was excellent Kelsey was very polite and attentive and I would go back again

Kelsey was our server. She was so lovely and helpful. Very attentive. I saw other servers too doing the same this isn't my local carvery but will only come to this one as it has such a lovely warm feeling and the views at the damn are wonderful too. Thanks for a lovely time 😊😊

Went here last Sunday we had only just sat down somebody came straight away what do want to drink then next another fella come do want carvery talk about being rushed hadn't time to have a minute with in seconds he came again do want the children's menu then to top it off loads of dogs came in right at the side of us I couldn't eat dogs shouldn't be near food

Kim was so lovely an was talking to and playing with our baby, was so lovely throughout an couldn’t do enough for us :)

Kelsie was lovely and polite explained everything to us. Fantastic service and food.

Excellent service, breakfast lovely as always.

Kim and Mike were very kind to us. Lovely breakfast

Been for breakfast, food lovely, staff very friendly, especially Kim, Bec & Kelsey

Kim and Kelsey are a perfect team, always very friendly and helpful, going above and beyond 👏 thanks girls 🤗

Ordered 2 Roasts with Pigs in Blankets and Choc Fudge Cake and Custard. What I actually got was 3 Roasts, no Stuffing, no Pigs in Blankets and no Desserts. The food was lukewarm and it states on the container do not reheat. The 4 Roasties were small, very small amount of Mash, one piece of Cauliflower which definitely wasn't the advertised Cauliflower Cheese. The meat is never generous as you know but was nice. Yorkies big so no complaints there. Overall very disappointing because they got the order wrong and the Stuffing, Pigs in Blankets and Desserts were missing. If I order a specific item I like to receive that item and not have things missing. Like most Toby carveries, there's always problems. This is the last time I order a Toby Carvery, it just isn't worth what they charge for it anyway.

What a joke this place is, literally sat down didn't take my coat off staff member stood at the side of me asking me what I want 2 eat, said can I at least look at the menu, maybe 30 seconds after came back do u know what u want 2 eat yet, then less than a minute later another member of staff, also probably more dogs in there than humans all covered in mood sat on the chairs, moody paws everywhere, if ur guna b dog friendly at least have clean dogs, extremely disappointing and a very dirty place for them reasons

delivered with care and everything there in the order

Good quality food . Large portions. Could have been hotter

Not our usual one we go. Better then the one we usually go to. More choice of vegetables and they had pork crackling. Lovely staff and great service.

too much mash on both meals, a little more meat perhaps. The Yorkshire puds where fabulous.

Had a lovely time.kim was warm,friendly and accomodating.

Kelsey was an amazing host, she made this experience a very nice one. Very thoughtful and caring. She deserve a raise.

Really nice carvery. Probably the best toby carvery ive been to and great value for money. Been twice in the past month and keep getting served by the same girl. She is amazing, great service, friendly and polite and chatty. Cant remember her name but shes young (20s) and has a little boy if that narrows it down!

I popped in for a carvery today! Which was lovely as always, just want to say thank you Kim for helping me with my allergy, she is a such a lovely lady very professional, Thank you.

Came here on Sunday for a roast with the family but didn't realise I had to book but the lovely person sitting people down named alfie managed to fit us in and gave us a lovely service taking our drinks and throughout our time here we had a very nice waitress named jen looking after us. Overall, we had a great time and really enjoyed the food.

Quite durring the day well setup for somewhere to eat after a walk with the dogs. The food is what you would expect from a Toby Carvery.

food and portions ok but I ordered 2 j20 drinks did not receive.

Had such a lovely Monday night carvery! Was served by Kim and she was just so lovely and chatty with us and our 2 little boys! Helped us out with allergies!! Such a lovely girl couldn’t be more grateful!! X

I ordered delivery for 18.45 turned up around 19.20! The food looked like it had been dumped into the food container and not very warm when it eventually arrived.

Got to say it was well worth the visit as I haven’t been for a while as it went downhill a bit but the standards seem to have improved a lot since the last time I was there ie portions and cleanliness and staff were friendly and pleasant will be booking again with to see if it wasn’t a fluke 🤞🏻

Didn’t bring any roast potatoes

Had a lovely tea at the carvery tonight! Katie and Kelsey were so lovely, couldn’t do enough for us even though they were really busy!! Would definitely recommend and will be back! Also fudge cake was fab <3

Food was beyond overcooked, food on the floor, left for somewhere else

The best Toby carvery I've been to. The staff were exceptional. Colin, Bec, Kelsey and Kim. Thank you!

Very very nice friendly staff Sandra deserves a medal. Happy to help anybody

Yorkshire puddings missed from both meals and one meal had roast potatoes missing also asked for 2 extra gravy and didn’t get them either, very disappointed

The amount of food we received for the cost of 3 carveries, wouldn’t even be enough to serve to a small dog!!! I am not one to complain, at all, I am very chilled in life, but this deserves a severe complaint!! Hardly any meat whatsoever, not enough for even one person when we put it all together to see, and the smallest, scrappiest roast potatoes I have ever seen!!! Extremely annoyed and disappointed!!!! Wish you could upload pictures on here, truly shocking!!

Great carvery at Toby Carvery. Good portion size at decent price.

We visited for breakfast, 2 adults 2 children. I thought it was great value for money. However... the pub itself is very dirty/ run down! There was dirty cutlery, rubbish on the floors under tables. We had to look through the stack of plates to find a clean one to use for our breakfasts. The food deck was dirty, full of spilt food dried on. The help yourself drinks machine was dirty and looked like it hadn't been wiped down for weeks. Carpets dirty and freying and windows dirty. Just generally dirty and run down, needs a lick of paint desperately! Such a shame as it has a nice view of the dam, and like I said the food was good.

Nice and early delivery but food not good ..we have always been to Toby carvery and always enjoyed it this was the first time ordering for delivery we was so disappointed with the food preparation was shocking and portion size wouldn’t of filled a child the meat was from the ends were there normally throw them away ..I’d never order a home delivery again in fact this has put me of Toby carvery full stop £13 per carvery we payed and was soo disappointed !!

Missing items and inedible meat, used these a lot but won't use them again after this.

No vegetables, beef was inedible roast potatoes were burnt black and also inedible. No cream on dessert. Very poor and unable to eat any if it.

Gravy, roasties and yorkies separate made the difference. Really nice thanks

Big thankyou to our waitress JENNY she went above and beyond for me my partner and my son thankyou she's a credit to your restaurant

Lovely meal, great service. Jen looked after us well.

Just a coffee .. obviously they are geared up for lunchtime meals .. only a few customers .. hard chairs .. no match for Costa .. such potential for development!

ordered 2 roast dinners only had 1 piece of beef on each and its was full of fat not very impressed not worth £14.99

Won’t be going again as most of the kids were not happy

Kim was so lovely and very helpful!

Kim was amazing, she is always a lovely and approachable member of staff. This makes me like eating here with my autistic son who finds it challenging when eating out.

Kelsey was very attentive. Definitely service with a smile :)

Amazing service as always, thank you kim and George, xxx

Kim was a fantastic help, amazing service and nice food

Ordered 2 ulti meat carvery’s, disgusted that there is only 2 very small and thinly sliced pieces of meat on each,

Jenny was brilliant good nice smile and friendly

Very good Toby - better than others we have used recently Kim was a good server and the food was great