Toby Carvery Waterside in St. Helens

Been in for breakfast today, what a lovely morning we had with the family! Food was excellent staff so friendly and attentive thanks Kim and Bec for making our experience extra special.

i had an amazing experience with my time here at the toby cavery my waitress for the evening jenny was very welcoming and had a very down to earth approach making me feel very comfortable with my first time here

We went on a Wednesday to get the 25% off mains the guy on the welcome desk told us their wasn’t any meat but he said if we waited an hour in the bar he’d get us in but then we’d have to eat in the bar We agreed but then he said we could eat he changed his mind we ate in the bar the restaurant was empty and their was plenty meat on display on the carvery, we then came to pay we had 2 carvery a pint of Guinness and my wife had an appletiser the bill came to £24.03 we didn’t question it until we got back home and realised we had been overcharged too . Won’t be going back their tbh we use Toby a lot as we are all around the country with our job but this experience has been our worst one yet sorry Toby

Food was great today Kim my waitress was excellent and attentive very welcoming will definitely becoming back again

I was greeted upon arrival by Kim who came across in a friendly hospitable manner. Whilst dining i was made to feel comfortable by her collegues Kelsey Mel and Collin making sure everything was satifactory with my meal and drinks a well recommended carvery in the merseyside area.

Came to waterside at a very busy time and whilst queueing my daughter fainted. The staff couldnt have been more attentive especially kim who immediately found us a table in a cooler area and sat outside with her till she felt better. She then brought her food to the table so she didnt need to queue again. Thanks to Olivia slso who sat with my daughter whilst we ate our dinners.

We had a lovely carvery and my little lad had a lovely pudding, the young lady called Kelsey was very helpful and she offered a lovely service to us. Thank you 😃

Took a nice ride up with my friend and the horses, my friend wasn’t comfortable holding both at the same time which left us stumped (we really wanted a pint 😂) I figured it was worth a try.. so I called the phone in the bar, they answered straight away and the guy on the phone came out to the car park to take our order, served us our drinks right on the doorstep, what a brilliant experience! I wish I’d of asked him his name but I’m hoping he reads this so I can tell him again thank you so much you really made our day 🥳🥰

Great food kelsey was a brilliant server

Kelsey was the best. Took really care of us made us feel like we were at home Great service..

Got there at 19:45 when we went to the carvery they were doing boxes for delivery, when we got served we were given basically scraps of fat that was left and 1 Yorkshire pudding which i said just give to the person behind me. server said I'm just going to have to give you what's left. Was horrible and had to keep getting it all out of my mouth into a napkin. Also hardly any gravy left. Worst toby I think iv ever had and don't want to go back. Young woman who served us was lovely but food was awful.

Kelsey served us with such a gorg smile, was very polite and made us feel so welcomed, will deffo be back. Not my first visit, kelsey has seen me many of times and is always lovely 😊 😚

Kelsey was amazing, service was on point, fast and very friendly, can’t wait to visit again

Kelsy & Kim were fantastic, friendly & couldn't do enough for us. We will definitely be back.

Lovely time with the kids, came for dinner and a walk around the lake, Kelsey and Kim were lovely and very helpful

Absolutely perfect in everyway service food and drinks. Staff very friendly, Chef friendly i can't recommend this place enough. Thank you guys

I have had a group of 70 people and Katie and Kelsey handled the situation and were amazing for my clients. I recommend highly for families and groups. The food was amazing

Enjoyable breakfast, Kim was really friendly and made us feel very welcome

The food was gorgeous lovely and hot , the gravy was lovely and thick . Staff are amazing and very friendly 🥰🥰

Outstanding staff and food. Flawless!

Kim was very friendly and professional 👍 nice Toby Carvery overlooking Carr Mill Dam

Kim was great, she is very professional and goes above and beyond. Very bubbly, will be returning again without a doubt

wrong order sent, no drink, custard instead of gravy and potatoes/yorkshires were cold but delivery man was lovely!

The service was excellent Kelsey was very polite and attentive and I would go back again

Kelsey was our server. She was so lovely and helpful. Very attentive. I saw other servers too doing the same this isn't my local carvery but will only come to this one as it has such a lovely warm feeling and the views at the damn are wonderful too. Thanks for a lovely time 😊😊

Great food- out server Kelsey was so lovely and kind and attentive!

Booked for Mother’s Day & the service was amazing. All staff so pleasant & could not do enough. Kelsey & the woman at the “reception” desk in the red shirt were especially wonderful. Well done to all working on such a busy Sunday!year

My food arrived luke warm, late 2hrs and 20 minutes after ordering, very disappointing

Went here last Sunday we had only just sat down somebody came straight away what do want to drink then next another fella come do want carvery talk about being rushed hadn't time to have a minute with in seconds he came again do want the children's menu then to top it off loads of dogs came in right at the side of us I couldn't eat dogs shouldn't be near food

Kim was so lovely an was talking to and playing with our baby, was so lovely throughout an couldn’t do enough for us :)

Kim and Mike were very kind to us. Lovely breakfast

Kim and Kelsey are a perfect team, always very friendly and helpful, going above and beyond 👏 thanks girls 🤗

Kelsie was lovely and polite explained everything to us. Fantastic service and food.

Excellent service, breakfast lovely as always.

Been for breakfast, food lovely, staff very friendly, especially Kim, Bec & Kelsey

Ordered 2 Roasts with Pigs in Blankets and Choc Fudge Cake and Custard. What I actually got was 3 Roasts, no Stuffing, no Pigs in Blankets and no Desserts. The food was lukewarm and it states on the container do not reheat. The 4 Roasties were small, very small amount of Mash, one piece of Cauliflower which definitely wasn't the advertised Cauliflower Cheese. The meat is never generous as you know but was nice. Yorkies big so no complaints there. Overall very disappointing because they got the order wrong and the Stuffing, Pigs in Blankets and Desserts were missing. If I order a specific item I like to receive that item and not have things missing. Like most Toby carveries, there's always problems. This is the last time I order a Toby Carvery, it just isn't worth what they charge for it anyway.

delivered with care and everything there in the order

Good quality food . Large portions. Could have been hotter

What a joke this place is, literally sat down didn't take my coat off staff member stood at the side of me asking me what I want 2 eat, said can I at least look at the menu, maybe 30 seconds after came back do u know what u want 2 eat yet, then less than a minute later another member of staff, also probably more dogs in there than humans all covered in mood sat on the chairs, moody paws everywhere, if ur guna b dog friendly at least have clean dogs, extremely disappointing and a very dirty place for them reasons

too much mash on both meals, a little more meat perhaps. The Yorkshire puds where fabulous.

Not our usual one we go. Better then the one we usually go to. More choice of vegetables and they had pork crackling. Lovely staff and great service.

Had a lovely time.kim was warm,friendly and accomodating.

Kelsey was an amazing host, she made this experience a very nice one. Very thoughtful and caring. She deserve a raise.

Really nice carvery. Probably the best toby carvery ive been to and great value for money. Been twice in the past month and keep getting served by the same girl. She is amazing, great service, friendly and polite and chatty. Cant remember her name but shes young (20s) and has a little boy if that narrows it down!

I popped in for a carvery today! Which was lovely as always, just want to say thank you Kim for helping me with my allergy, she is a such a lovely lady very professional, Thank you.

Came here on Sunday for a roast with the family but didn't realise I had to book but the lovely person sitting people down named alfie managed to fit us in and gave us a lovely service taking our drinks and throughout our time here we had a very nice waitress named jen looking after us. Overall, we had a great time and really enjoyed the food.

Quite durring the day well setup for somewhere to eat after a walk with the dogs. The food is what you would expect from a Toby Carvery.

food and portions ok but I ordered 2 j20 drinks did not receive.

I ordered delivery for 18.45 turned up around 19.20! The food looked like it had been dumped into the food container and not very warm when it eventually arrived.

Had such a lovely Monday night carvery! Was served by Kim and she was just so lovely and chatty with us and our 2 little boys! Helped us out with allergies!! Such a lovely girl couldn’t be more grateful!! X

Didn’t bring any roast potatoes

Got to say it was well worth the visit as I haven’t been for a while as it went downhill a bit but the standards seem to have improved a lot since the last time I was there ie portions and cleanliness and staff were friendly and pleasant will be booking again with to see if it wasn’t a fluke 🤞🏻

Had a lovely tea at the carvery tonight! Katie and Kelsey were so lovely, couldn’t do enough for us even though they were really busy!! Would definitely recommend and will be back! Also fudge cake was fab <3

Food was beyond overcooked, food on the floor, left for somewhere else

The best Toby carvery I've been to. The staff were exceptional. Colin, Bec, Kelsey and Kim. Thank you!

Very very nice friendly staff Sandra deserves a medal. Happy to help anybody

Yorkshire puddings missed from both meals and one meal had roast potatoes missing also asked for 2 extra gravy and didn’t get them either, very disappointed

The amount of food we received for the cost of 3 carveries, wouldn’t even be enough to serve to a small dog!!! I am not one to complain, at all, I am very chilled in life, but this deserves a severe complaint!! Hardly any meat whatsoever, not enough for even one person when we put it all together to see, and the smallest, scrappiest roast potatoes I have ever seen!!! Extremely annoyed and disappointed!!!! Wish you could upload pictures on here, truly shocking!!

Missing items and inedible meat, used these a lot but won't use them again after this.

We visited for breakfast, 2 adults 2 children. I thought it was great value for money. However... the pub itself is very dirty/ run down! There was dirty cutlery, rubbish on the floors under tables. We had to look through the stack of plates to find a clean one to use for our breakfasts. The food deck was dirty, full of spilt food dried on. The help yourself drinks machine was dirty and looked like it hadn't been wiped down for weeks. Carpets dirty and freying and windows dirty. Just generally dirty and run down, needs a lick of paint desperately! Such a shame as it has a nice view of the dam, and like I said the food was good.

Nice and early delivery but food not good ..we have always been to Toby carvery and always enjoyed it this was the first time ordering for delivery we was so disappointed with the food preparation was shocking and portion size wouldn’t of filled a child the meat was from the ends were there normally throw them away ..I’d never order a home delivery again in fact this has put me of Toby carvery full stop £13 per carvery we payed and was soo disappointed !!

Great carvery at Toby Carvery. Good portion size at decent price.

No vegetables, beef was inedible roast potatoes were burnt black and also inedible. No cream on dessert. Very poor and unable to eat any if it.

Gravy, roasties and yorkies separate made the difference. Really nice thanks

Lovely meal, great service. Jen looked after us well.

Big thankyou to our waitress JENNY she went above and beyond for me my partner and my son thankyou she's a credit to your restaurant

Just a coffee .. obviously they are geared up for lunchtime meals .. only a few customers .. hard chairs .. no match for Costa .. such potential for development!

ordered 2 roast dinners only had 1 piece of beef on each and its was full of fat not very impressed not worth £14.99

Kim was so lovely and very helpful!

Won’t be going again as most of the kids were not happy

Kim was amazing, she is always a lovely and approachable member of staff. This makes me like eating here with my autistic son who finds it challenging when eating out.

Kim was a fantastic help, amazing service and nice food

Kelsey was very attentive. Definitely service with a smile :)

Amazing service as always, thank you kim and George, xxx

Ordered 2 ulti meat carvery’s, disgusted that there is only 2 very small and thinly sliced pieces of meat on each,

Served by Kim, always a pleasure. She is very helpful and welcoming! Food was lovely and always relaxing to enjoy time with family

Kim was brilliant today as always. She is helpful, welcoming and friendly, with top class customer service.

Very good Toby - better than others we have used recently Kim was a good server and the food was great

Jenny was brilliant good nice smile and friendly

Lovely food. The member of staff who looked after us was called Kim she was very helpful and Lovely to speak to, nothing was a problem for her. A credit to your job.

The food was amazing, and the service from Kim was great, she was lovely and super helpful. She was friendly, and always had a smile on her face!

Friday 14th , one of the e most difficult days and Kim , bec , Kelsey, George ,made it so so better thank you guys

Food was cold. All meat was missing off both dinners. So disappointed

Great food, excellent service.Kim was very helpful

Brilliant customer service! Food was lovely and Kim was fantastic with everything!! Every time we come in she is always a pleasure and nothing is too much.

Lovely meal, Kim was a fantastic server. She went above and beyond, making sure we was OK and very friendly

We had a big group of us (7 adults, 4 children) for a family birthday. Nothing was too much for Kim - extra straws, tea spoons for the kids. Throughout Kim was cheerful, professional and made it a lovely experience for us all. Food was nice and they set up a large table for us to enjoy all together.

Kim katie colin and gav are amazing.. second to none even her daughter helped.. thanks guys food was spot on. Will be back.

Very poor service. Stood at the reception desk in a queue of roughly 4 different families waiting for at least 5-10 minutes whilst several staff members walked by, looked and said nothing as they left everybody waiting. Nobody greeted customers or said they would be over soon, everybody was ignorant. When eventually seated after waiting at least 10 minutes, we was seated at a table that hadn’t been cleaned from the previous people, food all over the table, drinks spilled and leaking off the table, dirty cutlery… the waiter didn’t even appear bothered as we then had to ask for him to actually clean it as he didn’t even offer and just stood there. By the time we queued for food and got back to the table, our drinks we ordered at least 15 minutes prior to queuing for carvery hadn’t even arrived I had to ask a staff member where our drinks were? Such an awful experience, ate quickly and got out of there as soon as we could. Absolutely lack of communication, organisation, hygiene and cleanliness and nobody seemed happy to be there or care about customer service. Shocking if you ask me. Don’t bother going

Nice place to have a carvery. Food is good and service efficient and friendly. The restaurant has excellent views across Carr Mill dam.

Lovely food for Valentine’s Day.

Food cold,spuds burnt,and the smallest cuts of meat .

Today I took my elderly mum to the waterside. 11/02/25 .we had pre booked but we arrived early .the staff were so helpful and took us to our seat directly .my mum has mobility issues and staff were accommodating and understanding of her needs when ordering and when she got her food .i carried hers back to her seat .the day was relaxed and she even had a big pudding . The food was alright and had some variety, but not excellent quality . The staff were really helpful and patient it made her day really . It was a quiet day and this contributed to the whole experience .😉👍

My food was discusting the mash was lumpy the gravery was lumpy the food was cold

Kim & Beck were great. Thank you

Service was amazing kelsey our server went above and beyond, she was so lovely will definitely be back again and again

Lovely experience, Kelsi was brilliant went out of her way to make sure we was okay, couldn't have made us feel any more welcome then she did, what a diamond she is! She should be highly appreciated and recognised

Lovely staff very polite and friendly nice food always come here

Food was delightful and kelsey the lady serving us was a breath of fresh air

Lovely service from Kelsey, very attentive. Tasty food, but a tad chilly in the restaurant.