Based on 4.587 opinions finded in 4 websites
Based on 4.587 opinions finded in 4 websites
Nº 360 in 538 in St. Helens
Nº 64 of 79 British in St. Helens
Opinions
Served by Kim, always a pleasure. She is very helpful and welcoming! Food was lovely and always relaxing to enjoy time with family
Michelle Newens . 2025-02-18
MORE AT Google
Very good Toby - better than others we have used recently Kim was a good server and the food was great
Brad Shaw . 2025-02-18
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Kim was brilliant today as always. She is helpful, welcoming and friendly, with top class customer service.
Amy Newens . 2025-02-18
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Jenny was brilliant good nice smile and friendly
Carl henson . 2025-02-18
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Great food, excellent service.Kim was very helpful
Linda Talbot . 2025-02-17
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Lovely meal, Kim was a fantastic server. She went above and beyond, making sure we was OK and very friendly
Kay Hammond . 2025-02-17
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Brilliant customer service! Food was lovely and Kim was fantastic with everything!! Every time we come in she is always a pleasure and nothing is too much.
Lisa Daintry . 2025-02-17
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Kim katie colin and gav are amazing.. second to none even her daughter helped.. thanks guys food was spot on. Will be back.
Brett Brooks . 2025-02-17
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We had a big group of us (7 adults, 4 children) for a family birthday. Nothing was too much for Kim - extra straws, tea spoons for the kids. Throughout Kim was cheerful, professional and made it a lovely experience for us all. Food was nice and they set up a large table for us to enjoy all together.
Clare A-H . 2025-02-17
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Friday 14th , one of the e most difficult days and Kim , bec , Kelsey, George ,made it so so better thank you guys
Anonymous . 2025-02-17
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The food was amazing, and the service from Kim was great, she was lovely and super helpful. She was friendly, and always had a smile on her face!
Kyle Daintry . 2025-02-17
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Lovely food. The member of staff who looked after us was called Kim she was very helpful and Lovely to speak to, nothing was a problem for her. A credit to your job.
John Talbot . 2025-02-17
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Very poor service. Stood at the reception desk in a queue of roughly 4 different families waiting for at least 5-10 minutes whilst several staff members walked by, looked and said nothing as they left everybody waiting. Nobody greeted customers or said they would be over soon, everybody was ignorant. When eventually seated after waiting at least 10 minutes, we was seated at a table that hadn’t been cleaned from the previous people, food all over the table, drinks spilled and leaking off the table, dirty cutlery… the waiter didn’t even appear bothered as we then had to ask for him to actually clean it as he didn’t even offer and just stood there. By the time we queued for food and got back to the table, our drinks we ordered at least 15 minutes prior to queuing for carvery hadn’t even arrived I had to ask a staff member where our drinks were? Such an awful experience, ate quickly and got out of there as soon as we could. Absolutely lack of communication, organisation, hygiene and cleanliness and nobody seemed happy to be there or care about customer service. Shocking if you ask me. Don’t bother going
Ashlie Fairhurst . 2025-02-16
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Nice place to have a carvery. Food is good and service efficient and friendly. The restaurant has excellent views across Carr Mill dam.
Leslie Oborn . 2025-02-16
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Food cold,spuds burnt,and the smallest cuts of meat .
Simon cottington . 2025-02-13
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Today I took my elderly mum to the waterside. 11/02/25 .we had pre booked but we arrived early .the staff were so helpful and took us to our seat directly .my mum has mobility issues and staff were accommodating and understanding of her needs when ordering and when she got her food .i carried hers back to her seat .the day was relaxed and she even had a big pudding . The food was alright and had some variety, but not excellent quality . The staff were really helpful and patient it made her day really . It was a quiet day and this contributed to the whole experience .😉👍
Karen Green . 2025-02-11
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Lovely experience, Kelsi was brilliant went out of her way to make sure we was okay, couldn't have made us feel any more welcome then she did, what a diamond she is! She should be highly appreciated and recognised
Emma Murray . 2025-02-07
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Service was amazing kelsey our server went above and beyond, she was so lovely will definitely be back again and again
sarah egginton . 2025-02-07
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Kim & Beck were great. Thank you
Helen Cooper . 2025-02-07
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Lovely staff very polite and friendly nice food always come here
Sams Atkinson . 2025-02-07
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Lovely service from Kelsey, very attentive. Tasty food, but a tad chilly in the restaurant.
Giles Exley . 2025-02-06
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Always the best time at Carvery! Kelsey was great - always served us with a smile ☺️
Eden Cady-McKellar . 2025-02-06
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Food was delightful and kelsey the lady serving us was a breath of fresh air
Emily Lloyd . 2025-02-06
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I expect that when I order a drink, it will come with my meal. After asking at the bar I'd like my drink with my mea and being reasurred it never arrived until well after I'd finished. When the server eventually appeared with other meals, I cancelled it. More fool me as this happened the last time I went there. The "famous gravy " must be famous for being greasy and full of lumps. I've now learnt my lesson and will not return until it changes hands and is not a Toby Carvery any longer.
Norman Lidbury . 2025-02-06
MORE AT Google
Kelsey was absolutely fab, she was so polite and helpful and the food was amazing, I always come here and I love it
Sarah Dockerty . 2025-02-05
MORE AT Google
Amazing food, well worth the visit. Kim our server was great, very attentive made the atmosphere of our visit great
Stacey Davidson . 2025-02-04
MORE AT Google
Kim was really lovely and made a fuss out oft daughter. Very helpful, friendly and pleasent. Xx
Rachael Spreckley . 2025-02-04
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Great place to eat. Lovely staff. One in particular who always has a laugh and makes my daughter’s day. She is autistic so makes the difference and she always wants to go back
Suzanne Davies . 2025-02-04
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Kim was amazing, food was delicious as usual!! Thank you 😊
Gareth Gelling . 2025-02-03
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this is the second time I've not received my applepie and custard not happy
susan . 2025-02-03
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Excellent food & service from Kelsey
Nicki Helen . 2025-02-02
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Order every week. Always spot on no complaints. Will continue ordering every week 😃😃😃
Emma . 2025-02-02
MORE AT Just Eat
Our server Kim made room to accommodate our table of 6, and made sure we had everything we needed throughout the meal, nothing was too much trouble. The carvery was delicious as always, with lots of variety to suit everyone’s plate. Desserts were great too. X
Julie Smith . 2025-02-02
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Came to Toby tonight see Kim gen and Kelsey missed you guys not seen you in ages food as always fantastic glad to see the modeling career is doing well looking forward to the snaps Love you all Thanks for a brilliant time
Dave Mason . 2025-01-30
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Excellent evening. We arrived at our booked time and were seen to our table very quickly, even though the place was very busy !! The Staff were friendly and cheerful under all the stress and served us with efficiency. The food was excellent as usual, we love coming back to this carvery time and time again. Kelsy was our host and did a fantastic job to make us feel welcome and the chefs were friendly and professional on the carvery.
Dave Skeaping . 2025-01-30
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I can not express how helpful Kim Foreshore at the Waterside St Helens has been in the time I have known her. I regularly eat at this establishment and she is always bright cheerful and diligent.
Penny Latto . 2025-01-30
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Kelsey was absolutely amazing. Nothing was too much trouble from when we first walked in. The food was lovely and fresh. Would highly recommend
Karen Garvey . 2025-01-29
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Nice and peaceful dining over looking the dam. Kelsey our server was lovely xx always checking on us
Kim Oakes . 2025-01-29
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We're served by George very pleasant and efficient on Sunday 26 th January 25
David Smith . 2025-01-28
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Breakfast service, fresh dishes still had food stuck to them, had to find a clean plate not good. Food quality was low compared to what it was.
John Chadwick . 2025-01-28
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Food was fab as usual. Fantastic customer service from Kim. Very informative and helpful introducing us to the Toby app which will definitely be used regularly. Kim is a great asset to the Toby waterside team. 😀
Kelly Walton . 2025-01-28
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We came in today ( 28/01/2025) We didn’t know we had to book a table but Kim exceptionally polite and sat us straight away. Kim also explained everything about the food with me having a nut allergy very clearly. She went above and beyond to make sure everything was perfect and that we wasn’t forgot about when it seemed to be quite busy for a Tuesday afternoon. Thanks Kim. 5*.
Lauren Forrest . 2025-01-28
MORE AT Google
The food was lovely, Kim and Ross are brilliant. Thank you
david hodkinson . 2025-01-28
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Excellent service and friendly. We always have a laugh. 😀😀😃
Graham Jones . 2025-01-28
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Found Kim very helpful and friendly as always . Knowledgeable about products
frank barker . 2025-01-28
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Could do with a repaint inside, food excellent, staff excellent. One of your staff stands out her name is Kim she is so helpful can't do enough for you. One year gone by and I have got to say it has got better Kim and the staff are excellent.
Francis Tiplady . 2025-01-28
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Very pleasant experience. As A group of friends we meet up here for breakfast regularly and are always happy with the food and the staff. Especially Kim. She is always so pleasant and helpful . Thank you Kim it is allways a pleasure to see you when we arrive you certainly create a pleasant atmosphere.
Kenneth Waine . 2025-01-28
MORE AT Google
Kim and Colin are amazing, always up for a laugh! Really enjoy coming Toby when they are working, thanks guys oh and echo was great too.. thanks guys
Marc Kinder . 2025-01-27
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Delivery was fast but no meat on the order as requested or stuffing.! So little disseminated..
Louise . 2025-01-26
MORE AT Just Eat
Was there this morning and top marks for the cleaner everywhere was spotless
Lol Pro . 2025-01-26
MORE AT Google
Very good service from Kelsey and Alfie, attentive and smiley. Food also very good, the roast potatoes are excellent and a good selection of vegetables. All public areas were clean and well maintained. Tables were spotless. It wasn't too busy when we went but it it's still advisable to book for Sundays as this is a popular place and good value. I really like the Carr Mill Toby carvery and will definitely be going again.
BARBARA Hennessy . 2025-01-24
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Such a good friendly place! Kelsey the waitress is so helpful and friendly always goes above and beyond for everyone and always makes us feel welcome
Sasha Stout . 2025-01-24
MORE AT Google
First time here, me and my daughter thought it was lovely and will definitely be going back 😊
Lisa Winstanley . 2025-01-23
MORE AT Google
Service & the food were excellent
Jeff Ingram . 2025-01-20
MORE AT Google
food was lovely, BUT didnt get my applepie and cusdard very hard to get in touch to let them know
susan . 2025-01-19
MORE AT Just Eat
Plenty in each portion. Delivered well within their me. The food was packaged well meaning it arrived at a good temperature. Really enjoyed our first delivered carvery. Would definitely order again.
Sarah . 2025-01-18
MORE AT Just Eat
No issues, on time and warm. Friendly delivery driver.
Rachel . 2025-01-16
MORE AT Just Eat
Absolutely brilliant food, staff amazing and showed me the app.
Matt Arstall . 2025-01-15
MORE AT Google
Missing items from order, hopefully being dealt with for a refund
nige . 2025-01-12
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We did the Breakfast with Santa on Christmas Eve with my mum and my two nephews and it was truly amazing from start to finish! We went around 10am and they were busy but that never faulted the service or food! We were quickly sat down and then I went to the bar to order our food. Santa came around the tables while I was at the bar but he said he would come back as one of my nephews was with me. He stayed true to his word and even retuned another two times! My nephew has a nut allergy so Kim came over and showed us the allergen form and explained that they would cook everything from fresh for him. I stated what he would like and soon it came out all piping hot - she even gave him fresh cutlery from the kitchen! For buffet style, the food was always hot and being topped up and it was delicious! I haven’t rated some other Toby carvery’s in the past for the quality but this one has certainly changed my mind! Santa then returned and both of my nephews have autism so he was very respectful of this and the youngest one has overcome his fear of Santa! Thank you Santa (Chef Robert!) It was his first time but I do hope he does it next year as I will defo be returning! When we had finished we went to the grotto and the kids got some goody bags, we ended being the last ones there around 11:30am (when it ended) but they did not rush us at all! £30 for two adult breakfasts, a kids breakfast and two hot drinks is amazing value - especially as a lot of other places for breakfast with Santa rack the price up and try and rush you within an hour! Thank you so much again to Kim and Robert for their kindness, it did really make my Christmas and for the kids, can’t wait for next year and will be back soon for a roast!
Millie Quayle . 2025-01-12
MORE AT Google
We did the Breakfast with Santa on Christmas Eve with my mum and my two nephews and it was truly amazing from start to finish! We went around 10am and they were busy but that never faulted the service or food! We were quickly sat down and then I went to the bar to order our food. Santa came around the tables while I was at the bar but he said he would come back as one of my nephews was with me. He stayed true to his word and even retuned another two times! My nephew has a nut allergy so Kim came over and showed us the allergen form and explained that they would cook everything from fresh for him. I stated what he would like and soon it came out all piping hot - she even gave him fresh cutlery from the kitchen! For buffet style, the food was always hot and being topped up and it was delicious! I haven’t rated some other Toby carvery’s in the past for the quality but this one has certainly changed my mind! Santa then returned and both of my nephews have autism so he was very respectful of this and the youngest one has overcome his fear of Santa! Thank you Santa (Chef Robert!) It was his first time but I do hope he does it next year as I will defo be returning! When we had finished we went to the grotto and the kids got some goody bags, we ended being the last ones there around 11:30am (when it ended) but they did not rush us at all! £30 for two adult breakfasts, a kids breakfast and two hot drinks is amazing value - especially as a lot of other places for breakfast with Santa rack the price up and try and rush you within an hour! Thank you so much again to Kim and Robert for their kindness, it did really make my Christmas and for the kids, can’t wait for next year and will be back soon for a roast!
millie . 2025-01-12
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Good portions and tasty roasts.
Daniel Young . 2025-01-10
MORE AT Google
Amazing meal out, Kim and Bec really made it a great experience and had us laughing and smiling throughout the meal. Great recommendations for pudding too which we really enjoyed! Will definitely be back ☺️
Nicola Wood . 2025-01-09
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Waited for over 20 minutes at the bar to be served. Seemed that the bar lady was just serving people she knew. Walked out and went elsewhere.
Col . 2025-01-04
MORE AT Google
Excellent service, great food, lovely relaxed atmosphere in a stunning setting. A beautiful place to catch up with friends. I highly recommend it.
davina semp . 2025-01-04
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I have never ordered from here before but i will from now on! perfect, the gravy i wish i knew how you do it, will buy again very soon. Thanks! x
FRANCIS . 2025-01-03
MORE AT Just Eat
Massive improvement from the last time I ordered here, food arrived quickly and was hot this time, will definitely be ordering from here again
Alastair . 2025-01-01
MORE AT Just Eat
Not a bad place to visit. Went for lunch and all was ok.
Gordon Monks . 2024-12-31
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Delivery was great but food was really disappointing. Meat was dry as leather and there were no roast potatoes.
Gillian . 2024-12-31
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Delicious food, fantastic location and excellent customer service. All staff was great throughout but special mention to Colin who went above and beyond to make sure our visit was nothing short of perfect.
Emma Cheetham . 2024-12-31
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I had Colin as a server and he was so polite and was quick with his service, he brought drinks before we’d all even gotten up for our food and made sure deserts were delivered fast and added a candle for the birthday boy I greatly appreciate that he effort he want through to even make his birthday the slightest bit more special he loved it. Thank you Colin for your service it was greatly appreciated by all the party.
Carrera Burton . 2024-12-30
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colin brought out a candle with my cheesecake was very funny and the whole night was an amazing birthday to remember was a wonderful host much loved
Tom Cole . 2024-12-30
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Christmas eve and hardly a full table! Waiting staff didn't have a clue! Whom I'm assuming to be the manager had a disgusting attitude and should possibly insult the customers a little quieter so we don't hear him!
Kate Burrows . 2024-12-30
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We was put in a conservatory out of the way to begin with on separated tables. When I booked the table I asked for 8 people all together. We was then moved to two booths again separate from each other. Food didn’t have any Lamb when we went up for our food but 10minutes after we went up it was on when we was eating our dinner. We booked our table for 12:00 and wasn’t allowed food until 12:30 which was highly disappointing as we had other arrangements. Over all highly disappointing. Overall, dirty grubby place over hanging lights have never been cleaned. Food wait was far too long. Wasn’t offered the full menu
Gary Davies . 2024-12-26
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no Yorkshires, no gravy and a missing meal!
Hannah . 2024-12-24
MORE AT Just Eat
The staff were excellent, quick service, great recommendations! The chef Kirsty recommended the Chocolate Fondant and it was so good we ended up ordering another 3 to the table! Colin was great talking through the gluten free options which meant my dad who is a coeliac didn't have to miss out! Vegan and vegetarian options too. Table of 14 and everyone had a good night and felt included. Couldn't recommend it enough! Thanks again to Kirsty, my main man Colin and Cameron. Hope they have an amazing Christmas because they helped make ours special. #MerryChristmas #Arigato
joey curless . 2024-12-24
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We went here for breakfast with Santa it was understandably busy but the staff were making a clear effort to make everyone's day they all did a great job. The Santa was brilliant with all of the children and was believable awesome job ! The chefs had done well to keep all of the food and topped up and get everyone through the que. The only thing I would say was the coffee was cold but again understandably with it being so busy the jug being taking of the heat so often. Great effort made by all Thank you my children loved it
Hannah Dervisoglu . 2024-12-24
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Excellent accommodation for a large group with only a coupe of days notice. Highly recommend the place for a nice meal with friendly staff!
John Daily . 2024-12-23
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If I could give more than 5* I would, Cameron, Kirsty and Colin gave us wonderful service (lots of crackers at the table too!) thank you for a lovely evening
Patrick Connor . 2024-12-23
MORE AT Google
Amazing place, great food and great customer service! Thank you Cameron, Kirsty and Colin 🖤
Abbie Ellis . 2024-12-23
MORE AT Google
Fabulous food and lovely staff. Roast potatoes to die for!
Evelyn Rogansky . 2024-12-23
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Kelsey was lovely and the food was great. Thank you kelsey :)
Daniella Bishop . 2024-12-23
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our server kelsey was really attentive and kind, had a good experience with lovely food
Ellie Latham . 2024-12-23
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Very little meat included in this carvery. The order was for turkey and beef, what little beef was included was mainly fat. Won't order again
wayne . 2024-12-23
MORE AT Just Eat
Colin, Kirsty and Cameron were phenomenal. The service was impeccable, very helpful and very swift. The recommendations were spot-on, and the food was prepared to a good quality standard. They were all very helpful when accommodating for dietary restrictions, especially as a group of 14.
Nate Ball . 2024-12-23
MORE AT Google
Kelsey was super lovely and really helpful with my son's allergies!
Rachael Haney . 2024-12-22
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Startedbto go once a month for a family get together - 6 of us nutters always pre book and are so friendly xx our servers kelsie and kim were amazing ans so friendly x
Hayley Lyon . 2024-12-20
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Amazing meal for our works Christmas do! Kelsey was super helpful and really great with us all
Jacob Wood . 2024-12-18
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Kim was fantastic very attentive .
Phil gore . 2024-12-17
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Brilliant service, well presented staff, Kirsty our server was lovely
Craig Davies . 2024-12-13
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Kirsty was really friendly and helpful in all of the ways!!
Phil Robinson . 2024-12-13
MORE AT Google
Staff member incredibly friendly and helpful Kirsty went above and beyond and made it an extra special night Cameron on the carvery was quick and friendly to
Gill Cain . 2024-12-13
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Great food and great service! Special thanks to Kirsty and Cameron for a very good night!!
Anna Hawley . 2024-12-13
MORE AT Google
5-Star Review for Toby Carvery We had an amazing time at Toby Carvery while celebrating a friend’s birthday with a large group of 12. From the moment we arrived, the experience was exceptional. A huge shoutout to Kirsty, who went above and beyond to ensure everything ran smoothly. She was incredibly helpful, warm, and personable, making every single one of us feel welcome and looked after. Nothing was too much trouble for her—she anticipated our needs before we even had to ask! Kirsty’s friendly demeanor and genuine care made the evening feel extra special. Another mention goes to Cameron, who was serving at the carvery. He was equally friendly and helpful, adding to the positive atmosphere with his cheerful attitude and efficiency. The food was delicious as always, but it’s the fantastic service from Kirsty that truly set this visit apart. We’ve all agreed we’ll definitely return—and it’s down to the incredible hospitality we received. Thank you for making our celebration so memorable!
Dan Parr . 2024-12-13
MORE AT Google
Nice place but why are eggs on breakfast so hard ? Never running eggs ? Why ? In Widnes every single time I can eat running fresh made eggs . Also no salt on each table. Why ?
tomasz99925 . 2024-12-09
MORE AT Google
Lovely carvery! Kelsey was very helpful and welcoming! The restaurant itself could do with a bit of a dust/ clean but didn’t really take away from the experience. We both enjoyed our food and time here.!
Ashley Sneesby . 2024-12-08
MORE AT Google
Tasty food but largely potatoes. The meat and veg tasted nice but it was over 50% potatoes. We appreciate the convenience and taste of the food though.
Carri . 2024-12-08
MORE AT Just Eat
The mini pigs in blankets were missing and the Yorkshire was soggy.
JANE . 2024-12-06
MORE AT Just Eat
Lovely fresh food. Tastes fab. Lovely staff. Kim looked after me and she was wonderful. Going again. Kim deserves a badge! X
Gwen Bradshaw . 2024-12-04
MORE AT Google
We have been here several times and always had a great experience, tonight we were served by Kirsty who was absolutely lovely and looked after us really well, and our food was cooked by Big James - it was delicious! Thanks for another great experience!
Emily Dickinson . 2024-12-03
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Absolutely appalling chips they have been warmed up and the curry was terrible whodunit go there again and the fish was absolutely crap