Toby Carvery Sutton Park in Birmingham

Great breakfast, crispy bacon, well cooked eggs and delicious hash brown, whats there to go wrong

Beautiful food fresh and delicious, staff are all friendly, very clean and spacious would recommend ,we go most Sundays

Met up with friends here for a breakfast. Staff were pleasant and friendly. It's an all you can eat breakfast which is great. Food was good for an all you can eat and for the price. Even having a yorkshire pudding in the morning felt good! Heard that this restaurant will be closing soon which is a shame as it's a great location inside sutton park.

Not many roast potatoes, not much meat mainly chunks or bits from around the joints and cauliflower hard stalks not up to usual service

I dished my vegetables, potatoes and all the trimmings while waiting for the chef to cut me a portion of the roast, after waiting for a while, I went back to my table. When the chef later showed up, I went to get my roast, some lady that works there said I wasn't allowed to go back for seconds. I calmly tried to explain to the lady 3 times that I was getting my roast but she kept interrupting me, I asked the chef who served me if I had been before which she replied No. The worker without any apology just turned around and said.....these people just take things... I'm black by the way and did not like that comment. I asked her what she meant by these people. Very rude short lady. I was so annoyed because I paid for my meal only wanted what I actually paid for. NEVER AGAIN WILL I GO THERE....HORRIBLE CUSTOMER SERVICE!!!!

Took half hr to seat us even though we’d booked. Having waited over 15 mins our online booking was cancelled so had to inform the reception desk who wasn’t aware of our booking which explained why we watched several parties who arrived after us be seated. Then finally making it to the carvery counter there was no beef, no lamb and little else. When I enquired I was told they’d been busy to which I replied “Really!? Well that is stunning, a carvery that’s busy on Sunday at dinner time! You’d have thought you would have maybe anticipated being busy”. Food was decent but severely lacking any semblance of organisation.

Popped in for lunch on a Saturday. It was quiet so we were served quickly. Food was good. The place needs some TLC though. It's ok, just clearly well used.

This is a review from when it was a toby carvery and not browns who have adopted the reviw....Right from the start it was just great... We arrived at 5pm having not had to negotiate as much traffic as thought, our booking was 6pm, without any fuss or drama the guy on the front desk invited us to have a drink in the bar and he would give us a shout. The barman was so friendly, I honestly thought we had gone to sleep and woke up in a different world. 25 mins later (35mins before our booking time) we where called to our table and a delightful lady named jo, she continued the same attentiveness as the other two chaps had shown, she just connected with our family of 3 adults and 2 children, nothing was too much trouble for her, she had this same connection with all the diners in her section... Amazing Update, visited 31.08.2023 with same family, served by a delightful lady named laona, sausage sandwich for 4yr old not a problem, even though it was not on menu. Carver unconcerned about the charcoal, and I mean charcoal roast potatoes on his deck, did not respond to my request to change them, when wife asked him he supplied another tray of slightly less burnt roasters.no up selling by carver either. Carver didn't display any charm to his customers, very unlike the rest of the team.. Update 21/10/2023 Although at 5.30pm on a Saturday, the place was quite full, we were shown to our table and felt a genuine welcome from the young girl who served us, we were on the table directly opposite the gravy bar. I did feel that the meat serving portion had shrunk, 3 small bits rather than proper slices, I only had one meat by the way. Thr price was £10.99 per head, the price has risen and the portion size shrunk... No discounts for blue light or defence taken on Saturdays or Sundays, another blow to our stretched finances. Guinness served tasted not smooth, more like other beer had been put in it, when I was a barman, it was common to empty drip trays into guinness barrel... Not saying that this what was done, it tasted like it though. So yes,, it was nice hot food but value for money, not so good in my humble opinion, still able to fill your face with veg and potatoes, also mac and cheese. Perhaps the tiny portion was because it was lamb.

Great food, great service, easy parking Note This was a review when it was a Toby Carvery. Browns is not open yet (bring refurbished and us yet to serve anyone) and shouldn't be associated with this review. Thanks.

I usually enjoy a Toby carvery but this time it wasn't great at all.

In the past I've had hit and miss experiences with the restaurant, but even with the misses I've still returned time and time again, the past few years have been nothing but pleasant and enjoyable, the food is always to the same great standard, the waiting staff always friendly and chatty (just the right level of chatty for my slightly introverted self) and the owner is a hard working and passionate lady! I have lived around the Sutton area all of my 30+ years and the carvery in the park has always been an idyllic location of my years, whether its being an early hungover Sunday binge breakfast in my late teens or a thirst quenching trip for unlimited drinks during the scorching summer holidays of my early teens. This traditional location to this day is still a go-to for an easy dinner mid week when washing up just feels like someone else's problem. So tonight, to walk in through the double doors and see the news of the closure is incredible saddening. My last meal of gammon in the Sutton park toby carvery was probably one of the best gammon joints I've had over the years, I wish all the staff (even the traitors 😉) the best of luck in the future and would like to thank the manager and all her efforts! You will be missed, and whatever comes after will be a mistake. #bringbackthebird

Shame they're shutting this place down for some other restaurant 😕

We had the buffet breakfast which was generally not edible, e.g bacon and sausage very greasy and was visible. Also the eating and toilet areas looked in hygienic

Disgusting did not receive my order !!!

Dirty toilets ruined this for me. I took my grandaughter to use the facilities. So dirty. Loo roll wrapped around brushes. Dust and dirt around cubicles.

The carvery was very nice but the deserts were very disappointing, staff were pleasant enough.

Very friendly helpful staff. Very good value

Apparently they only had enough meat for those that had precooked.so said the manager. The place was empty, it was 7.45pm and when I looked there was a full turkey and gammon. Well if your face fits your welcome.it was for a party of two and one is a vegetarian. They officially close permanently on September. Great

Lady at the reception was very rude and inhospitable, claimed to be fully booked however the restaurant was half empty, would not recommend this branch

Would have been a five star for atmosphere but unfortunately there were some children screaming

Average food, but lots of it, cooked for fast eating....

Came here to complete some work... Fantastic hospitality from Lisa and Sofie. The food on the deck looked inviting, perfectly cooked and well presented however I was here to complete my work so didn't eat any.. Smashing location right in the park, I believe it's staying in the M And B group but shortly having a revamp and changing to the browns brand so I'm unsure if it will stay a Carvery or go to plated meals... Hopefully the staff will transfer over to the new brand and stay on site as everyone I interacted with during my visit was excellent with myself and all the customers... Very polite and professional.

Very tired buildings would benefit from an overall food that didn't look or taste fresh as it was earlier. Fri lunch, really, should have all been fresh

This is our local Toby Carvery which we feel is one of the best . The food is stocked up it is hot and served by chefs who can smile . The waiters/ waitresses customer service is excellent so we give them a tip. Management are lovely and go above and beyond for customers to enjoy their Toby carvery experience

The lady that served us was amazing, I think she may have been a manager. So friendly and welcoming

Where else would you go for a roast dinner if you were not cooking yourself? Outwardly this is still an impressive building, inside it is really showing signs of wear. My partner had never been before and found the waitress/server's instructions confusing and patronising at the same time. With three types of meat and unlimited veg and gravy, what's not to love? Well, the veg and meat were only lukewarm and by the time we had waited for a gravy top up even colder! The desserts were good though, as long as you are a fan of traditional British school dinners.

Had private section for a colleagues retirement service and food lovely

The food turned up and it was sweaty and there was so much condensation it made the food all soggy.

Went to sutton coldfield Park carvey. On a Monday. We had to ask for our own glasses for a drink. And then when they arrived they was slammed down on the table. We then went and fetched our carvey. The meat was amazing. The vegetables was good but the roast potatoes was dry and no flavour.. Will not be visiting on a Monday evening again

Skipped going to Toby in general cause of poor food quality but it seems it's on the up again. Great food, good portions in regards to meat. Friendly staff and not too busy.

I visit this establishment every fortnight on a Sunday morning to enjoy breakfast with a friend. The staff are consistently courteous & attentive, & the food is always served warm, fresh, & delicious. I have never had cause to complain about the quality of the food or service. In my opinion, this is the best Toby Carvery in the area. I have previously tried two other Toby Carvery restaurants, but the food was not of the same standard - it was often lukewarm or even cold. When it undergoes refurbishment & renamed, I will struggle to fine somewhere else to go & get the same quality service. I would like to express my appreciation for the excellent service that I have received over the past year....to the staff cook & Management. 10/10

The food was cold, this might have been due to how quiet it was. However the service was amazing with drinks coming in less than 2 minutes and the waiters/waitresses were very polite.

We arrived at 8:30pm, as the restaurant doesn’t close until 10pm. There was barely any selection of vegetables, not much choice of meat, and hardly any gravy. Service was slow, and the food quality was disappointing. If you’re open until 10pm, then there should still be plenty of food available for customers. Glad I had a voucher so I didn’t pay full price for a poor experience.

Lovely building and interior, and of course a great classic carvery!

Great as always. Had to wait a bit for lamb but didn’t affect the experience. Food lovely and service was spot on. Young lad serving tables at the front with beard and glasses always had a smile on his face and did a great job looking after us. Nothing was too much trouble.

Don't know what's happened to this place .. Pre booked arrives and had to wait for ages for a table. Someone is not up to the job. Terrible experience.

Polite staff, clean restaurant, good food.

Nothing amazing food wise, but it's good value for money.

Same as usual. Relaxed atmosphere. Staff helpful.

Really enjoyed my recent visit. The meat was juicy and tender and the portions were generous.

Nice place, family friendly, staff helpful and courteous. Good food with plenty of choice from the menu. Service at the bar was slow, but it was very busy Sunday afternoon.

Hope they don't change to "Browns" it will never work. Definitely won't be going 3 times a week like we so now.

A lovely meal for my family. A fantastic young lady waitress with a great ability to meet and greet. I will definitely go there again soon

Love the freshness of all the meats at Toby, the veggies, condiments, all really delicious food. The staff are very welcoming and friendly. Kept clean at all times. The atmosphere is always calm and pleasant just what you need to escape and enjoy your carvery with family. Thank you again Toby Carvery.

Great food, good service. A nice pint too. Thank you. Jason

Toby in Sutton Park is an excellent place as it is, with carvery, desserts & drinks, all at reasonable prices for a good meal out. And a very convenient location for a lot of people. We have enjoyed going there for many years. We think it is a tragedy that you are thinking of going up market and converting it to a relatively high-class restaurant. There are plenty of other places to eat locally, in that category.

Went to the Sutton Toby for lunch. The Food was delicious, the meats Turkey, Gammon and beef was cooked perfectly. Given a good portion of meats too. Roast Potatoes soft and lovely. We all agreed the carvery was delicious, hot , vegetables all fresh. We had a great time. Finishing off with desserts. Our waitress Olivia was very helpful and friendly too.

It's always lovely to go to this particular toby carvery. The food is cooked well and always replaced quickly if low. The staff are friendly, polite and go out of their way to assist. They provide blue light discount and are able to split bills to allow the use of other coupons (over 60s toby voucher and blue light at the same time)

Last night, 50 % off mains . Not overly busy . There are plenty of parking spaces . We got a quiet corner table . For a 1st food was luke warm . Never had that before. Something went wrong. Otherwise, drink good . Service slow ( short staffed ). It won't stop us from going again.

Great food. Freshly prepared and fabulous value. Fast food - exactly how it should be!

When you think of a carvery, anyone will say Toby. This branch is up there, the staff are friendly and conscientious, check backs are non intrusive. I went for the King carvery, with the extra yorkie and 2 sausages (either Lincoln or Cumberland) meats were moist and tender. Veg selection was varied, and its nice that you can go back for more at no cost. For dessert I went for the hot apple pie and ice cream(definitely Mr whippy esq) and again made to perfection, especially the gentle crunch of the apples. Overall you can't fault it, worth every penny. Will definitely return.

I went there on my travels, WOW, very old but unique, Massive place, I Deffo say, go and have a look, try the food, enjoy the place, its a old pub, but beautiful

The mash had no butter or milk in it to be honest, it’s just everything taste the same, disgusting

Amazing 10/10 staff, however the roast dinner is quite boring, tough chewy tasteless “slow cooked” beef (0 seasonings). The roast potatoes dry, the Yorkshire pudding wasn’t traditional tasting. Disappointed in the food but the staff were absolutely amazing 👌🏼!

Placed in dark seat at back of venue in between 2 families with children, pork very chewy and cauliflower cheese soggy, finally Yorkshire pudding very greasy.

Great food, great service and great location

The staff were the most professional and polite people. Food was excellent.

I have to say I'm a big fan of a Toby carvery and having visited with friends i thought I'd try this one everything was great food & staff lovely and helpful BUT the only 2 things 1.. is how narrow the ramp is inside for an electric wheelchairs and 2.. Is how poorly sign posted from the main road it really is crazy to find Think of a national trust entrance with a Toby carvery inside is my best advice

Excellent Service nice experience

Carvery food was luke warm and under seasoned. Desert made up for it

The whole team are very welcoming and know us well, as we have been visiting Sutton Park Toby for several years now. Janko is great and we are very happy when we see him on the carvery, as he has a bit of fun with us regarding what meat he says we want and what we actually have, i.e., beef but we have turkey, so just a bit of banter.

Dine there every week with two friends. Everything always faultless. Brilliant staff. Best Toby we've been to by far. (Great Irish coffee!)

Always happy to eat here, nice tasty food and friendly staff. Great for a big family get-together with a great selection on offer.

This was the first time we had visited Toby Carvery in Sutton Park for sometime and we were very impressed with the standard of food. I had beef and turkey from the carvery which were cooked to perfection and the large choice of vegetables ensured it was a highly satisfying meal. Erin who took our order, gave us a welcoming smile and nothing was too much trouble. We both felt she is an excellent ‘ambassador’ for Toby. If I’m honest, this busy restaurant deserves to be refurbished and retained as a Toby. I’m not sure that the rumoured decision to convert this restaurant into a Brown’s is the right one.

Fabulous food and really genuinely friendly staff....beautiful setting and you can't beat the quality and value

Last minute decision to visit and booked online. Got a table for 2 at 5pm. Both had a carvery, 1 x reg, 1 x large. 1 x dina is Gluten free. The waitress Leanne was efficient in checking the dietary needs and ordered veg requested separately. Polite and friendly member of your team.

We go every week, the staff are always friendly and the food is a good standard. Relatively cheap too

JO WAS INCREDIBLE!!!! The loveliest server I’ve ever had, friendly and welcoming, always happy. The human equivalent of a hug!! Genuinely made our experience so much better so a massive thank you :) food was really good, nice and hot and quick service. Drinks were perfect too :) food is great value for money

Excellent service waitress Jo was absolutely amazing

The guy who was in the reception today morning was in rush and his attitude was really bad.

We go here regularly for years Last few months have been really disappointing We went yesterday and some of the foods were not topped up. Service was appalling We waited 10 min to be asked our drink order and no one came so we went up for food. We were more than half way through food when our drink order was taken Then on our last mouthful of food we were asked if everything was okay with our meal. Was she kidding. A few others were complaining about the same thing. In fact I think they only had one member of staff doing anything so we did take that into account Very poor service though. My advice is go to the streetly toby instead Fast service and more choice of hot food that always looks good.

Beautiful place, delicious food, good free parking

Staff are lovely and friendly very helpful and make you feel welcome food always nice and hot

Lovely carvery, no queue. Helped us out when our reservation failed at another local carvery and we had two hungry boys to feed 👍

Despite the restaurant being quiet, the quality of food was poor. It was all barely Luke warm and very dry like it had been standing for too long. The restaurant was also dirty with food and cutlery on the floor under our table.

Not the usual level of quality food and service that I've become accustomed to at Toby Carvery. A certain server was straight rude, with no apology when delivering the information, just "No lattes, coffee machine bust this morning". Food was okay. Hash browns were pretty much burned, and the yorkies dripped grease even though they tasted/felt like they'd been there for 3 hours. Asked a different server where the toilets were, didn't even look up, just pointed left and then right and said that way or back round there. Generally disappointing.

The sheer level of attention we received was amazing especially with my grandma Donna is the most patient and warm individual you would never know that the restaurant was completely packed it never showed. She’s an absolute credit thank you for your kindness.

Fantastic reception, brilliant waitress service. Beef was very tough/ fatty.

Went here for my daughters birthday. 13th May. The table was booked under her mother's name about a week before. We arrived for 7pm and were shown to our table. We ordered drinks, and my daughter ordered a couple of starters. Now it was quiet, but the drinks took a bout 5 mins to get to us. The waitress did apologise for the delay. The starters arrived and we went to get our meals. Whilst eating them, we were told that service was closing and if we wanted any more food to go and get it. When we had finished, the table was cleared except for the garlic bread, which we received a box for, and then it was if the staff were deliberately staying away from the table. We were not offered any deserts, just brought the bill to us. Being in the trade myself, I know what it's like when it's quiet, but customer satisfaction should always be a priority. On the positive though for the we had was good value.

Really surprised by quality of food - very large portion

Salmon and prawn Wellington was terrible. A 3 Oz piece of dried up salmon and one prawn in a large piece of puff pastry The food is always awful. The vegetables were already dried up under the hot lights at 12:15pm. The cauliflower is cut too large, so the outside is overcooked and the inside is under cooked.

Carvery was delicious. Good atmosphere and great location. Staff were friendly enough. Would recommend as a nice place to eat as a couple or family.

£7 for an unlimited full English. Amazing value . Food is nothing special but it’s decent. Place itself is dated and feels like a whackey warehouse throw back to the 90s. The veg sausages were also awful. But for value and speed it’s worth nipping in if I’m your in the area

Lovely food and pleasant staff.

Very tasty carvery plenty of meat and lots of different vegetables to choose from. Cools down a little quick though

Just as it should be, had a great meal with the family. Shenstone should take note of you guys. How can two carvery’s in the same chain and 10 miles apart be so completely different. 🤯

Good carvery, and within Sutton Park grounds. Tables were strangely set out, and for my liking too many kids running past my table.

From the moment we got to Sutton Park service was perfect and so was the food

Overall was ok, service could be better.

Arrived for our booking to for lunch, was greeted and shown our table, ordered drinks went to get our carvery and asked for a toddler plate because we had our granddaughter with us who is 4. When she goes there with her mum the staff give her a toddler plate because she don't eat meat or yorkshire pudding, just pasta and veg. The chef told us we had to ask a member of staff for the little plates. Not a problem, off we went to find a staff member at the bar ( think all member of staff was at the bar talking) . A young girl told my son we couldn't have a toddler plate and had to go back to the chef and get a childs plate. I went and asked thinking my son had asked for the wrong thing. When i get to the bar the young girl was calling my family for asking for a toddler plate. When she seen me stud there she was abit shocked. She then told me to go back to the chef So we did and he asked them for the toddler plate as my granddaughter. But she told him we couldn't have one, anyway after all of that we finally got our meal which was cold as it had been on the table for so long. We finished our food and my granddaughter should had got a desert with her main. They didn't even ask us. We paid and left. My moan isn't about the childs plate it's only £1.50 different. It's about the girl needing to get all the staff in a circle at the bar and call us. This made us feel uncomfortable and like we was being watched. I won't be going back there Anytime soon.

As usual meat and vegetables were delicious

I had a beautiful visit today food was beautiful as always and workers were polite I love going here regularly because the food is so fresh and nice and the workers are all polite , I would 100% recommend this to other people who haven’t visited before

The service was friendly and the restaurant was clean and tidy.

gOOD SERVICE GOOD FOOD. SHOULD BE RETAINED AS A YOBY CARVERY

No body came to take our food order so after waiting we made the decision to go up the the carvery. No body came to take our drinks order we had to find someone in the restaurant. Limited selection of vegetables which were dried out under the lights. No one came to empty the plates so couldn't ask for the bill. Again had to go and fine a member of staff at the bar to pay for the bill. To be honest we could have walked out without paying as no one paid us any attention

We love the home made yorkies and the great selections of meats available to select.

Car park was good plenty of space although we hadn’t booked we where giving a very nice table in the corner,food was excellent and and service was brilliant.

Noisy , one whole family of 5 adults and about 7 children, food all over the table and floor.

I came to toby carvery today for lunch with my friend and we are utterly disgusted with the management in this restaurant. We were sat near the bar so overheard the conversation that went on, a customer had ordered incorrectly and an item of food was missing ( a simple and easily rectifiable mistake if you’ve ever worked in hospitality before) the member of staff wasn’t in the wrong. Despite that, even if they were the way the manager was speaking to all members of staff was despicable its a wonder anyone still works there he was so rude and patronising on an obviously busy shift. I feel sorry for all the staff that work there and hope they dont have to deal with him too often :)

One of my worst experiences here. They seemed short of staff and food was burnt also dropped food and gravy everwhere. Even found a foreign object in my food