Toby Carvery Shiremoor in Newcastle upon Tyne

very professional and polite delivery service

absolutely terrible cold and the only veg was sweetcorn never again

you never read the messages, we always ask for no peas , but they are always in our carvery , but we love the meals

Food was like warm and honking. Got 2 minuscule shreds of dry beef, half a tub of cauliflower cheese, 2 potatoes, 6 slices of partially cooked carrot, and a garnish of peas. Worst thing was there was barely enough gravy to cover one of the potatoes. Gave it to the dog who ate the beef and one potato (the one with gravy on it).

Food was alright but not hot enough Katie who served our table was lovely smiled and cheerful made conversation while making sure we were served our sweet and coffee No smiles or eye contact from any other staff, this dampens the atmosphere of the venue. My friends and I meet monthly we will not be going here again

second time we've ordered the same meal. Disappointed that there wasn't as much meat than the previous time. The meat portion was less than a third that we had a few weeks earlier.

Katie was great, food was good as always and restaurant was clean and tidy. Not as busy as usual but NUFC were playing at home so understandable

actually spot on Sunday carvery, the food was hot and a good variety, only thing being in one of then there was only 2 small slices of gammon so was more like a child's meal but enough veg and stuffing that it filled us up anyway , would order again

No había estado en Toby Carvey durante años, fuimos en familia y estábamos muy impresionados. El restaurante estaba limpio y tenía un buen ambiente. Toda la comida era deliciosa y todas las carnes estaban tiernas. Buena relación calidad-precio. El Tallador, Josh, era amable y educado. Nuestro servidor, Jen, era realmente encantador y servicial. Yo estaba allí con mi hijo de 20 años, que está en silla de ruedas. Ella se aseguró de que estuviéramos en una mesa de fácil acceso, para que él llegara a la carvery. A los dos también nos gustó el hecho de que ella habló con él (lamentablemente no mucha gente lo hace) y no yo, cuando le pregunté nada. El baño para discapacitados era accesible (no siempre lo son) , necesita una llave de radar y limpio. Volveremos.

Nice food great atmosphere. Lexi our server was brill 👌🏻 For the middle of the week the food was still decent. It was clean and service was fast.

food was cold meat was all fat and dry missing pigs in blankets

Quite busy at 6.20pm, stood waiting for a while with no acknowledgement from the staff who were present. Our waiter Stephen who seated us, acknowledged us waiting when he came past us. Very pleasant lad, once seated served quickly. Food was good.

Very disappointed by today's order. Very little food (container only half full) and no custard with the pudding.

Quality not great. Not much meat.

Roasties were like little cannon balls possibly been out on the carvery a while. Other than the roasties everything was good.

Would have liked more veg and mash but was good overall! 🙂

We have been here many times , however tonight the service and food appalling. The usual meat portions appear to have shrunk., the chef may as well I’ve just waved it over the plate for what he put on our plates Waited so long for the gravy the food was cold . Then when asked for the bill at the end waited and waited. Ended up having to find another person to pay the bill . Not the service we are used to

I think this has to be the nicest Toby I've had from any Toby, some Tobys the veg is nice and the meats not, some the meats nice and the veg isn't, this place it was all nice.

Very disappointed today I was given all the bits of lamb that was lying around there was just the bone left all the meat was very hard I told the waitress and she said she would tell them nothing else was said to me after paying 34 99 very disappointed

Two items missing from order tub of pigs in blankets from starter pack and tub of mushrooms in cheese sauce ordered two tubs only got one…gammon in child’s roast dinner was mostly fat hardly any meat. Really disappointing

Great food as always. Fantastic customer service... Highly recommended Thank you guys Michael

Served by Katie who was extremely professional, informative, friendly and attentive. Food is fresh and plentiful. Ideal for meetings with friends or work colleagues. Value for money and generally plenty seating.

Food was really bad, there was loads of roast potatoes and mash but very little in the way of veg , hardly any gravy and was stone cold , ordered the larger one for my son and he got 2 tiny pieces of meat , won’t be ordering from here again !

Very small portion of veg a slice of meat

Dreadful, dreadful experience. I’ll never return and will advise everyone I know the same. One of poorest customer experiences I’ve ever had. What a waste of my time.

Missing items and incorrect drink sent.

Was surprised at how good it was, loved how the gravy, roasties and Yorkshire pudding was sent separately so as not to go soggy, very filling too. Thank you

We were sat down for over half an hour before our server came up to us to ask us if we had ordered drinks yet. Fair enough if it was busy but it wasn’t and our server with the brown curly hair was stood there chatting to the young blonde girl right in front of us, not even paying attention to their customers.No mention of food, took her another 25 minuets to ask us if we were here for the carvery, which weren’t we wanted other menu items. By this point we had been here for an hour , only just had been given our drinks and only just had our food order taken. Horrible service and not the first time this has happened. The young staff that work their look like they hated their life’s.

Honestly, just a really good value for money carvery. The members of staff are all very lovely, we were served by Katie and had a great meal.

Couldn’t get a table. Was a Sunday and we hadn’t booked. Looked nice inside though and very busy.

Food was great ,plenty of choice at the carvery,was very busy couldn't really hear conversation and manager/supervisor need to be more pleasant to customers and nicer to junior staff

Food was awful. The meat was fatty and was barely any there was no roast potatoes and the Yorkshire pudding was rock solid. I will not be ordering from here again. The best thing about this was the delivery driver she was lovely!

No gravy so was dry and was cold but expected that . Nice overall but sad about gravy also asked for mint sauce in comments

What a difference a day makes! The last time I was in Toby Shiremoor, it was a pleasant experience friendly staff, hot fresh food, today Saturday 15th of March 2025, the complete opposite i was only able to add 4 item's to my plate Turkey, sage and onion stuffing, carrots and green beans as everything else wasn't available wouldn't mind but it was at lunchtime aswell, really disappointing. I had to put extra carrots and green beans on my plate because there wasn't anything else. (Available)!!!

If you have an eating disorder or similar medical condition.. do not visit. The staff member, Beth, is extremely rude and unhelpful. After already discussing my health conditions with head office and being advised on how to approach the subject, I've had no problems at other branches. They are more interested in making an extra £4, than catering for customers needs.

Food horrible, server couldn’t do her job, messed up party of 9, kids chicken nuggets came as 4 chicken nuggets in a bowl, all drinks messed up, when asked for two kids fruit shoots they brought two pints of black current squash for two kids under 2

The carvery was ok but the apple pie was frozen right through. I microwaved it and it was still frozen, not happy

Disgusting,avoid !! The meat was unreal ,but the “special gravy” was absolutely shocking! I had put some in my yorkie and couldn’t eat it ! The chefs looked like they didn’t want to be there ,you get the bare minimum of meat ,the potato was ok but roasties were yack ! I won’t be returning!

Not as busy like before. Food was nice

i did order beef but got pork but absolutely lovlet hot and tasty

Nice value meal, well looked after by Katie. She was pleasant, efficient and attentive. Toby could do better though by actually serving you an actual slice of meat instead of scraps, overall though very tasty

Great food - the beef was super tender and Katie was amazing. It was really easy to get a parking space. We will be back again.

Lovely place! The staff member Katie was so amazing and funny! Highly recommend going. Definitely going back! Katie is a good server!

All staff were very kind and attentive, particularly Jen. The carvery was excellent- tasty roast meats, delicious Yorkshire puds and plentiful nicely cooked veg. The surroundings are clean and the general atmosphere very pleasant. Thank you!

Absolutely delicious! Plenty of food, large portions. Very tasty. Will definitely order again

Not good. The pie was half burnt and the gravy was lumpy,

Awful. Half the food not there, 20 minute wait in a six person queue, prioritising delivery orders over patrons in the restaurant

On arrival informed only Beef and Pork were available. Neither children like these meats, so opted for the kids meal menu. To be then be informed there was no chips…I repeat, no chips…we left without ordering. Doubt we will go back…would give zero stars if possible

The waitress on 26.02 was amazing, she was on her own and really excelled herself. I hope she gets the recognition she deserves 👏👏👏👏

Normally I can't knock this place but today wow service was nonexistent once u get seated and ya drinks just not bothered with you god help ya if u wanted starters or a desert sat at table waiting to pay bill try to get a waiter attention they just flat out ignore you waited over 40 mins till someone finally came over I Normally would of went and found someone but wanted to see how long it would take them. The food was luke warm today at best the gravy was like dishwater. The chef serving was probably the best part of the day he was friendly went and got a fresh turkey when was running low. Hopefully the next time we visit things have improved

The service was commendable, but there was a delay when asking for the bill, and some of the dishes had issues, with certain items being tough including the cabbage and the carrots, the meat being dry, and lacking in flavour.

Consistent, fresh not frozen food, you know what you are going to get and unlike many other carverys they don't cut the meat so fine it's see through. On a personal note, I'd rather they didn't throw green garnish over everything but apart from that I'm happy to recommend it. Book in advance on a Sunday unless you are going after 4pm.

Staff esp the female staff are outstanding but why is the food so lukewarm? Spoils what is a great midweek dinner

The food arrived nice and hot and the portions were generous. Was always sceptical ordering in from a carvery but this was really great. can't fault it.

Badly organised, booked a table and was still expected to wait when we arrived. Mother disabled and seated waiting area was packed. Found a chair but my mother was distressed with all the people waiting. She could not have stood in the huge queues for the food. We had to leave. Won't go again.

Booked for 12:30 Didn't get a seat until just after 1pm Obviously over booked so pointless even having the option to book a table Otherwise the staff were great and food was average

Booked online through website, booking apparently was only a 'request' for a booking. Web development is vastly needed for this business. 0 star experience as turned away at the door after booking thought to be confirmed.

Good value carvery, what more can you want?

Ordered 2 dinners 1 beef and other beef,turkey and pork but didn't have any turkey they had no gammon left but that was unavailable where as other meats were but still didn't receive al meats

Wow hardly any meat at all so disappointed would hate to see the child’s version! and cold too :(

Waited for eggs and bacon for a good ten minutes. Never used to be like this.

Breakfast has went down hill. There potatoes aren't cooked and everything else over done. Nothing like it once was

Excellent food, great staff and service

Had a great meal and good prices

Great meal for very affordable price

If you want the fresh food best to get there as soon as the buffet opens

Thank you Katie and Tony for the lovely service, foods great as always.

Today 03/02/2025 we decided to visit for breakfast. Nice warm welcome from the staff. Unfortunately the food wasn't very good, Bacon over cooked, mushrooms over cooked & eggs were like rubber, beans & tomatoes were edible & sausage was bearable. Sad to say it was the worst breakfast we've had in there & never had much to leave a bad review before.

Hot, quick and lush. Garlic bread with cheese was 10/10

The food was absolutely lovely and the service was brilliant. Katie, our server was amazingly helpful We will definitely go back again .

Great value and great staff. Shout out to Tony and Katie for the excellent service!

had the pleasure of being served by Katie, lovely lady, took great care and attention to the fact we had you children in our party and didn't bring hot drinks til she was sure there was an adult there. Very friendly and helpful. The food was very good, will be back again.

I usually love the roasting potatoes.. I didn't get any today as they looked terrible. The cabbage was mostly stalk..

Most of it was nice didn't like mushrooms or peas carrots and roast potatoes were hard rest was ok.

Excellent delivery driver very friendly

Ordered through Uber eats... I ordered the veggie carvery and the fudge cake and I couldn't eat either of them 🤢 so I've wasted £15 as the food is not nice The roasties were hard and overcooked, the mash potato is tasteless and the veggie gravy isn't good ☹️

Food always good. Staff very efficient and helpful.Prices good.

Got all our food then had to wait 10 minutes for fresh gravy 10 minutes so food got cold very disappointing

As usual with Toby, a positive carvery deck. Pleasant food but most importantly the service was really attentive. Ben handled dietary requirements with a smile and is a credit to the team there.

No stuffing with any of the meals despite selecting this at the order stage. No mention of this when delivered as well.

Not what I ordered. No gammon or turkey, only received the beef. Got stuffing even though I selected no stuffing and the food was barely luke warm

Order quit lot today prices have increases and quality decreased . Sliver of meat in each one

Food was good, had as many plates filled as I could. Member of staff Archie made the experience as he was great service, though it was busy he was there when needed. Ensured we were knowledgable on how the carvery works in order for us to have the best experience. Although the beef was not impressive this visit Archie was very good at solving the issue by supplying a replacement of a different meat to ensure our meal was to standard. Excellent server would highly recommend to a friend

Katie was very helpful and pleasant

Did not get a lot of meat and the vegetables were just warm

Carvery on week day, yes please!😁

The new management seems committed to do everything they can to make this place less friendly and enjoyable than it used to be. Staff seem on edge and service has suffered as a result, the staff themselves are clearly blameless. Will likely not be coming back until this person moves on.

Paid £13 for basically a cold pot of mash as that was about 70% of the tub

I often visit a toby carvery elsewhere . I visit a friend in Blyth and had a bad experience in a local eatery and suggested we try out a Tony carvery near to him . We were not disappointed and found the food and staff excellent

Great customer service with help from Sammie

Food was below par scrappy of cuts of meat with only 3 roast potatoes and one of those was black in the middle also had to make more gravy as wasnt enough

I really enjoyed the food. I had a bit of each of the 4 meats. Veg and roast spuds along with the Yorkshire pudding were great. Service was first class

Absolute disgrace. Put in capitals in the notes no cauliflower cheese as we’re both allergic to cheese, first thing in the dinners was cauliflower cheese😂 the stuffing was burnt, beef full of fat and the full order went in the bin due to cross contamination. Disgraceful wouldn’t bother

I think it was roughly about this time a couple of years ago that I was out with the mothership for some breakfast at this very same venue, but this time we came for some lunch, Toby Carvery style. I’d booked a table for two for 1400 at the Shiremoor Toby Carvery a couple of days prior and after a very short wait we were shown to a nice table by a very pleasant blonde lady (I presume she was the gaffer?) over by the far window, as coincidence would have it, it was the very same table as we had the last time. After ordering in a couple of coffees, I gave the menu a final look over and then headed off to the plating/serving area for a selection of lunch items, my mother was already way ahead of me fully attacking what was out before anyone else could get a look-in. I decided to upgrade my carvery and go kingside for £1.99 extra resulting in my receiving a larger Yorkshire pudding and a couple of chipolata sausages. I asked for a bit of all the meats on offer, gammon, pork, turkey and beef and the carvery chef gladly obliged. I then added some various vegetables, stuffing, mac’n’cheese and gravy and the job was a good ‘un, plate loaded. Honestly, I couldn’t fault anything that was on my plate but my mother wasn’t happy as she’d mistaken a potato dish for parsnips, although this didn’t seem to stop her from going back for a generous second helping of vegetables? I think the waiting staff could tell my nerves were being tested by her antics and maintained a safe distance. I opted for a Cookie Dough Sundae for my dessert, I throughly enjoyed this and could probably have managed a second one. My mother didn’t bother ordering a pudding as she’d overdone it on the second helping of vegetables and admitted that she was throughly stuffed, bless her. I went and squared up the bill and for under £40 the pair of us ate very well, the food was ok, the restaurant itself was fine, although very busy with diners of all ages, the service friendly enough and satisfactory, so I’m more than happy enough to recommend the Shiremoor, Toby Carvery.

Fantastic service from Katie. Food was gorgeous! Will definitely be back again soon. Thank you. Katie is the best xxxxx

The food was luke warm and there were items missing from my order

You can't use a blue light card here they won't accept it.

Absolute 5star Christmas Dinner. We had 2 takeouts - Filled 2x10" plates and still had 6 containers of veg & potatoes left & Jug of gravy. Pudd & custard for afters but too full - had for tea later. Loads left over for picking next day :)

It was very busy when we went in so it took ages to get a vegetarian option. The food was lovely when we got it and the service improved greatly once the place had quietened down.

Delivery was absolutely terrible, driver put the wrong code in then he had no signal, he was standing at the door with the food for 10+ minutes, not knowing what to do, this was the worst delivery experience.