Toby Carvery Shiremoor in Newcastle upon Tyne

Badly organised, booked a table and was still expected to wait when we arrived. Mother disabled and seated waiting area was packed. Found a chair but my mother was distressed with all the people waiting. She could not have stood in the huge queues for the food. We had to leave. Won't go again.

Booked for 12:30 Didn't get a seat until just after 1pm Obviously over booked so pointless even having the option to book a table Otherwise the staff were great and food was average

Good value carvery, what more can you want?

Booked online through website, booking apparently was only a 'request' for a booking. Web development is vastly needed for this business. 0 star experience as turned away at the door after booking thought to be confirmed.

Waited for eggs and bacon for a good ten minutes. Never used to be like this.

Breakfast has went down hill. There potatoes aren't cooked and everything else over done. Nothing like it once was

Had a great meal and good prices

Excellent food, great staff and service

If you want the fresh food best to get there as soon as the buffet opens

Thank you Katie and Tony for the lovely service, foods great as always.

Very Disappointed!! Me and my partner booked a table for 13.20pm on Thursday 30th January 2025! I recently received a feedback email from Toby Carvery, I informed them of how bad mine and my partners experience had been bad when it's normally good, instead of Toby Carvery management saying that they were sorry for this, they didn't and suggested that their food is always fresh and pipping hot sadly not on this occasion it wasn't just wanted their customers to know this, my partner said he didn't know how the Turkey could be cut so close to the bone he'd never seen anything like it before, the food wasn't fresh it was tasteless and dry and not much of it very unpleasant.

Today 03/02/2025 we decided to visit for breakfast. Nice warm welcome from the staff. Unfortunately the food wasn't very good, Bacon over cooked, mushrooms over cooked & eggs were like rubber, beans & tomatoes were edible & sausage was bearable. Sad to say it was the worst breakfast we've had in there & never had much to leave a bad review before.

Hot, quick and lush. Garlic bread with cheese was 10/10

The food was absolutely lovely and the service was brilliant. Katie, our server was amazingly helpful We will definitely go back again .

Great value and great staff. Shout out to Tony and Katie for the excellent service!

had the pleasure of being served by Katie, lovely lady, took great care and attention to the fact we had you children in our party and didn't bring hot drinks til she was sure there was an adult there. Very friendly and helpful. The food was very good, will be back again.

I usually love the roasting potatoes.. I didn't get any today as they looked terrible. The cabbage was mostly stalk..

Most of it was nice didn't like mushrooms or peas carrots and roast potatoes were hard rest was ok.

Excellent delivery driver very friendly

Ordered through Uber eats... I ordered the veggie carvery and the fudge cake and I couldn't eat either of them 🤢 so I've wasted £15 as the food is not nice The roasties were hard and overcooked, the mash potato is tasteless and the veggie gravy isn't good ☹️

Food always good. Staff very efficient and helpful.Prices good.

Got all our food then had to wait 10 minutes for fresh gravy 10 minutes so food got cold very disappointing

No stuffing with any of the meals despite selecting this at the order stage. No mention of this when delivered as well.

Not what I ordered. No gammon or turkey, only received the beef. Got stuffing even though I selected no stuffing and the food was barely luke warm

Order quit lot today prices have increases and quality decreased . Sliver of meat in each one

As usual with Toby, a positive carvery deck. Pleasant food but most importantly the service was really attentive. Ben handled dietary requirements with a smile and is a credit to the team there.

Food was good, had as many plates filled as I could. Member of staff Archie made the experience as he was great service, though it was busy he was there when needed. Ensured we were knowledgable on how the carvery works in order for us to have the best experience. Although the beef was not impressive this visit Archie was very good at solving the issue by supplying a replacement of a different meat to ensure our meal was to standard. Excellent server would highly recommend to a friend

Katie was very helpful and pleasant

Did not get a lot of meat and the vegetables were just warm

Carvery on week day, yes please!😁

Paid £13 for basically a cold pot of mash as that was about 70% of the tub

The new management seems committed to do everything they can to make this place less friendly and enjoyable than it used to be. Staff seem on edge and service has suffered as a result, the staff themselves are clearly blameless. Will likely not be coming back until this person moves on.

Food was below par scrappy of cuts of meat with only 3 roast potatoes and one of those was black in the middle also had to make more gravy as wasnt enough

Great customer service with help from Sammie

I often visit a toby carvery elsewhere . I visit a friend in Blyth and had a bad experience in a local eatery and suggested we try out a Tony carvery near to him . We were not disappointed and found the food and staff excellent

I really enjoyed the food. I had a bit of each of the 4 meats. Veg and roast spuds along with the Yorkshire pudding were great. Service was first class

Absolute disgrace. Put in capitals in the notes no cauliflower cheese as we’re both allergic to cheese, first thing in the dinners was cauliflower cheese😂 the stuffing was burnt, beef full of fat and the full order went in the bin due to cross contamination. Disgraceful wouldn’t bother

I think it was roughly about this time a couple of years ago that I was out with the mothership for some breakfast at this very same venue, but this time we came for some lunch, Toby Carvery style. I’d booked a table for two for 1400 at the Shiremoor Toby Carvery a couple of days prior and after a very short wait we were shown to a nice table by a very pleasant blonde lady (I presume she was the gaffer?) over by the far window, as coincidence would have it, it was the very same table as we had the last time. After ordering in a couple of coffees, I gave the menu a final look over and then headed off to the plating/serving area for a selection of lunch items, my mother was already way ahead of me fully attacking what was out before anyone else could get a look-in. I decided to upgrade my carvery and go kingside for £1.99 extra resulting in my receiving a larger Yorkshire pudding and a couple of chipolata sausages. I asked for a bit of all the meats on offer, gammon, pork, turkey and beef and the carvery chef gladly obliged. I then added some various vegetables, stuffing, mac’n’cheese and gravy and the job was a good ‘un, plate loaded. Honestly, I couldn’t fault anything that was on my plate but my mother wasn’t happy as she’d mistaken a potato dish for parsnips, although this didn’t seem to stop her from going back for a generous second helping of vegetables? I think the waiting staff could tell my nerves were being tested by her antics and maintained a safe distance. I opted for a Cookie Dough Sundae for my dessert, I throughly enjoyed this and could probably have managed a second one. My mother didn’t bother ordering a pudding as she’d overdone it on the second helping of vegetables and admitted that she was throughly stuffed, bless her. I went and squared up the bill and for under £40 the pair of us ate very well, the food was ok, the restaurant itself was fine, although very busy with diners of all ages, the service friendly enough and satisfactory, so I’m more than happy enough to recommend the Shiremoor, Toby Carvery.

Fantastic service from Katie. Food was gorgeous! Will definitely be back again soon. Thank you. Katie is the best xxxxx

The food was luke warm and there were items missing from my order

You can't use a blue light card here they won't accept it.

Absolute 5star Christmas Dinner. We had 2 takeouts - Filled 2x10" plates and still had 6 containers of veg & potatoes left & Jug of gravy. Pudd & custard for afters but too full - had for tea later. Loads left over for picking next day :)

It was very busy when we went in so it took ages to get a vegetarian option. The food was lovely when we got it and the service improved greatly once the place had quietened down.

Delivery was absolutely terrible, driver put the wrong code in then he had no signal, he was standing at the door with the food for 10+ minutes, not knowing what to do, this was the worst delivery experience.

I waited over a hour for my food for it to arrive with items I had asked to be removed on it food was cold mash was lumpy only got have a tub of gravy the whole meal was awful will not be using again

Great customer experience and we're expertly looked after by Sammie Would recommend this place to anyone Simply very good

We really enjoyed our meal at Toby Shiremoor, all the staff that we encountered were pleasant, Marley our main server was absolutely lovely with our little boy and gave great service. The food was so nice, probably the best Toby we've had, especially the roasties! We hadn't been to this one before but we were travelling and happened to pass this branch on our journey home so we were glad it turned out to be such a pleasant visit.

My disable friend was laughed at and discriminated against in the restaurant as colleagues of the restaurant stood in the kitchen doorway and laughed at her as she got her food at the counter. The guy with the red cap and the other with a beard and man bun were the main offenders. I’ve never felt so sick and angry. I took my friend home and returned to the restaurant to complain about the experience to the GM Alan. He said he would call me just after 3pm due to meetings in the morning but I’m still waiting at 5pm. I’m feeling even more disgusted that this situation is being ignored. I wanted to give the restaurant the opportunity to address the problem but obviously they aren’t taking discrimination against a disabled lady seriously. I will add this information on other channels due to the ignorance and disrespect shown in this situation. Appalled at the situation doesn’t come close. Alan obviously gave lip service, telling me he would speak to the staff and contact me back.

Waste of money. Food was cold when arrived. Over £20 for a dinner never again!

It was really busy with Christmas bookings but the staff were really attentive and quick to help. We had the carvery and a desert and both were very nice. Only criticism was the Yorkshire puddings were smaller than usual and the gravy seemed thinner than last time. Beef dripping roasties were excellent and the quantity and quality of the meat was very good. We'd booked a table in advancecwhich was wise this time of year.

What a disappointment was looking forward to a decent carvery big let down the food was terrible dry over cooked just dead I don't recommend this place the staff were nice only thing the place has going for it's self wouldn't be coming back here in a hurry 😡😡

this is the first time that I have a complaint. The beef was grizzly and I had to throw it away. But the rest of the meal was fine.

Nice, quiet meal in on a Monday afternoon. Food was okay, dumplings are a great seasonal addition. Our server Nikita was brilliant and deserves a lot of credit for her friendly demeanour and how she was with children. One of the better service experiences ive had in this restaurant.

I ordered 2 roast dinners when it eventually did turn up it was cold and that was the best part..the food was squashed into round containers and looked like something out of a slop bin it was impossible to separate the items from each other however i tried to put it on the plate in some sort of order, everything had to be reheated even the roast potatoes that i swear were cooked today about 12 oclock the gravy had no meat stock in it tasted like cheap gravy powder, could not eat the roast beef as it would have taken me til next week to chew it, it was full of fat and sinew this so called carvery cost me over £28.00 i estimate that we ate 15% of the dinner and the other 85% is going in the bin...see pics the food came in the round containers and what is left in them is going in the bin..this food is pig swill and i want a refund until i get one this review will be circlulated on local social media..I feel totally ripped off..somehow someone else's photos is coming up with mine the pictures of the dinners on the plates are not mine

Fantastic value for money, when I'm here with family we are always treated with respect and with a friendly face

Smashing sunday roast and pudding

not completely impressed. I ordered the starter pack, the roast potatoes were missing and I got 2 tubs of macaroni cheese. the custard was missing from the apple pie. won't be ordering again.

Great food, attentive staff, nice chilled atmosphere. A tall blond lady was very helpful.

Tobys can be hit and miss this is a hit. It's really nice and clean the wait staff are nice foods great too

Really good place to get filled up with dinner for a special day/night out and it's a lovely place to eat also had nice music on. Staff are really nice and helpful and professional. Really recommend toby shiremoor.

Ordered and delivered within 1 hour. Food arrived and only needed a brief spin in the microwave to bring back to piping hot, roast beef,turkey and pork and ample vegetables and roasties and Gravy, and 2 massive Yorkshire’s. Well worth the little extra cost for the convenience.

It's probably the worst toby carvery I've had so far. I've visited quite a few around the country. When I entered this afternoon at dinner time, I did question on a Sunday how we got seated straight away, and the place had barely any customers. The meat selection was better than normal as they had lamb beef turkey and others, which normally weren't available, so my hopes were high. The meat was delicious, both the lamb and the turkey. But then the gravy was watery but lumpy, the mac and cheese was burnt. The sausages were burnt. The mash had no flavour and wasn't the right texture, and the stuffing was like mush. Wouldn't return to this toby.

We both enjoyed the food at the carvery and good value. Particularly the service by about four different staff members. They were all happy and seemed to enjoy their roles. Overall excellent !!

Good food excellent service. Served by a lad called Ben he was very polite and very helpful will definitely be back.

gravy and mushrooms spilled all over the bag

Staff welcoming and plenty in hand if needed any assistance. Considering it was so busy the food was still fresh and very nice for all 5 of us who visited

roast potatoes tasted like then had been sitting awhile. but otherwise a very good meal

Was just slightly warm when it arrived unfortunately but the food itself was excellent quality

Ordered from Toby Carvery Shiremoor via JustEat. The delivery was on time, and the food seemed fresh and well-cooked. Unfortunately, when we went to eat, the food was cold. It appeared to be packed in tubs, which may have affected the temperature. Overall, the food quality was good, but it was disappointing it wasn’t served hot. Hope this can be improved for future orders.

First time dining at this branch . Food and service were excellent especially the brownies. One little downside I might want to raise was the restaurant is too small for that many tables , ppl often bump into each other especially when we were carrying the food then to the tables . But it was a Sunday visit though.

We had an excellent experience at the Shiremoor Toby Carvery! The food was delicious, fresh, and perfectly cooked, and the service was outstanding. Jen truly went above and beyond to accommodate our allergies, ensuring we felt safe and well cared for throughout the meal. Her knowledge, kindness, and attention to detail were incredible. It’s rare to find such dedicated staff, and we can’t thank her enough. Highly recommend this place for both the food and the exceptional service!

Usually go to Kenton Toby but came to this one as was closer wish I didn’t bother. Food was bland absolutely no taste. Staff clearly didn’t want to be there no enthusiasm at all. Over heard supervisor/manager lady in green top being rude to customers that were checking themselves in as they didn’t count the baby in the pushchair as a person for how many seats. I get when it’s busy it’s stressful but people come out to spend their money at least be nice and have smiles on your faces. Zero smiles from any staff members. I’ve worked in hospitality for a lot of years and standards need to be higher than what I witnessed yesterday.

Sunday carvery absolute disgusting potato and road ties were lumpy beef was fatty would not be ordering from here again

Their were 2 items missing from my order.

Toby Shiremoor- fantastic service. My daughter has Asd and the staff member, Jennifer, was amazing. Very attentive. I am gutted I was unable I say thank you.

horrible the beef was chewy.. it was barely warm and as for the Yorkshire's one was as flat as a pancake... not worth the money

Amazing food, quality customer service from kat really made us feel welcome. Had a really nice evening would definitely go again.

Great food and service, a reliably great roast every time, and Kat is a fantastic host.

Such yummy food, a toby carvery never disappoints. Just what I needed after a busy day. The service was excellent, Kat was our server and she was lovely, very attentive.

The food was incredible, just can’t beat a Toby carvery. A big shoutout to Kat for being so helpful!

Stopped off on our way back to Sunderland from a late holiday in Pitlochry for the kids. I've never been to a Toby Carvery before but was pleasantly surprised. Kat, our server was incredible as I'm celiac so i need to know what's in everything including the gravey etc. She made our experience top notch and my wife said we should go back.

What a place, but katarina makes it better

We stopped off at this carvery on the way home from our holiday and was astounded by the food quality, service and hospitality offered. Our host, Katarina, was amazing with the kids and topped the end of our holiday off perfectly. The kids have asked if we can go back and I would make the long trip again just to do so. Thankyou for everything and once again, Thankyou Katarina.

Food was so yummy, service was great and Kat was amazing very friendly and attentive! Would definitely recommend to anyone looking for a lovely atmosphere and good food

Waited for 20 minutes to order starters, asked the manager if we could order, 10 minutes later asked the waiter & finally ordered. There was only 1 other small table in the restaurant. We were then told the kitchen would be closing before we had our starters. For carvery the Brussels were like bullets, rest of veg rather dried up. Yorkshire puddings were amazing tho. Only beef left & was rather fatty. Thanks to the manager for charging us 1 less meal due to the limited meat available.

Unfortunately, this is the worst Toby I've been to. Arrived at 8.15pm, and even though the restaurant didn't close until 10pm, there was very little meat on offer. No Turkey or Gammon, and what was left of the Beef and Pork wasn't worth having. Vegetables and potatoes were cold. As soon as we had eaten, we were asked if we could make our way over to the bar and pay as they wanted us to leave so they could close up.

Took our grandsons ther today wasnt nice at all gravy was watery got scratch ends of the pork asked for diluted orange got fresh orange waitress wasn't very friendly I was getting kids coats on ready to leave while my husband went to pay the bill waitress came rushing over asking which direction my husband went to pay bill like he was goin to run off told her he's waiting at bar to pay bill she went rushing over grandson wer 2 and 3 year old she charged us for ther meal plus a pudding which they diddnt have was expensive diddnt mind paying for ther meal but not a pudding they diddnt have diddnt realise untill we got home and looked at receipt won't be goin back that's for sure

Fantastic food, service and atmosphere. Jen, our host was absolutely fantastic. Genuinely the best carvery we have had and Jen made it that bit more special

Didn’t realise they did lamb best scran for a Sunday

This restaurant was great. I throughly enjoyed all staff- Katie was very accommodating to the full table and supported us to have a relaxed time

Lovely carvery. Great and friendly service by our server Katie. Great time 10/10

Great food, good atmosphere and even better staff especially Sammie ! Will be back again for that yummy mash and gravy

Improved a lot lately and food alot fresher :-)

Hot & fresh. Crammed in like sardines though, but that's a Sunday at Toby's.

Fairly standard Toby. Staff were great and looked after us really well. Conveniently not far from the A19.

Great service and a lovely Sunday dinner

2 stars for service as only saw the man on the till to pay and saw no other staff the whole time we were there. Food was ok nothing special.

Service was great staff always friendly and nice to the kids

The meanest ever portions of meat. Everything is a part slice smaller than a beer mat size. For £14.99 ,I can save money by going elsewhere and getting decent portions. Good quality, just need a magnifying glass to find it. Not the Sunday carvery experience I was expecting .

trouble giving a code your delivery should be more easy