Based on 5.200 opinions finded in 4 websites
Based on 5.200 opinions finded in 4 websites
Opinions
We popped in for a late lunch on Sunday, although they were short staffed the man carving the meat was friendly and efficient. Ann (our server) was rushed off her feet but lovely and so kind. Staff are a credit to the brand!
Alex S . 2024-09-15
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I had the best time in this pub/ restaurant it was great. Very welcoming and they had the most welcoming staff ever it was a pleasure to visit. We were working next door so this was our local for a few weeks and it couldn’t have been better. Food was amazing and staff were brilliant
Liam0404 . 2024-09-11
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The staff were welcoming and drinks service was good. There was a huge queue for the carvery and didn’t seem to be enough staff. The food was all over the counter tops and was cold. The restaurant itself is in desperate need of cleaning. The floor had visibly ground in dirt and the tiled floor was sticky. The toilets were disgustingly the doors were covered again in black dirt. Food average but sadly it has gone really downhill.
tonya c . 2024-09-08
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Fantastic service didn't get the lady's name said she's just back from holiday shame the food didn't match the service scraps of dry meat and had just opened metro centre or cleadon next time we fancy a roast sadly quality of food massively let's this branch down 👎
Andy Hall . 2024-08-19
MORE AT Google
Went on 16/8/24, absolutely disgusting, put on table in bar, no service had to order at bar, meat was all fat, vegetables dried out , had to ask for Yorkshire puds and gravy was full of lumps, had to ask for table to be cleared and was told only 2 staff so would clear when they could, asked for puds and a chef said she would see if they had cream, she was filthy and hair uncovered and her words were, I diving kna if we have any I’ll have to look. They did have and puds were ok, won’t be back and we are regulars even go Xmas day normally.
Lynne Henderson . 2024-08-19
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We had what I would say a typical Toby lunch, my wife and I took my inlaws for lunch at 1pm we were greeted with a smile and and good afternoon, we were shown to our table and we all enjoyed a lovely lunch. Many thanks to the staff.
Richard Lough . 2024-08-19
MORE AT Google
Had a lovely Sunday carvery. Very busy but fitted us.in. thanks
Judith Trotter . 2024-08-18
MORE AT Google
Appalled scrap bits of meat cold yorkshire pudding food only lukewarm black crispy roast potatoes swimming in fat,only had carrots,peas,cauliflower,mash potatoes,asveg choice large onions and macaroni cheese very disappointed with choice and presentation of food waited at food counter about 5 min before anyone came back very poor value for money will not be coming back.
Jack Briggs . 2024-08-17
MORE AT Google
Just missed breakfast so stayed for the lunchtime carvery, can’t fault the food and staff were friendly and helpful, happily checked with chef regarding ingredients. Will definitely return
Craig Williams . 2024-08-15
MORE AT Google
This place has gone down hill over the years will not be going back the veg was cold the meat had a lot of fat on it beef the Yorkshire puds were flat and the service poor this was about 17.00 when we visited
Paul . 2024-08-12
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The welcome, service and food were up to your high standard.and with special thanks to Rhianna our waitress. The opportunity to have a Sunday lunch could not be missed and we were not disappointed. We go regularly, sometimes with our whole family but today just my wife and I.
Robert W . 2024-08-11
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Waiting staff were nice. One young lad was quite rude. But he thought we'd helped ourselves to carvery. But had infact gone for veg as my lad hadn't put any on to start with. Sandwich had no butter on. And as I ordered cheese, n chutney wouldn't have been an issue. But no chutney. So very dry. Side salad was smothered in a vinegarette. And I couldn't eat it. Perhaps need to remember to ask for no dressing in future.
Emma Webb . 2024-08-10
MORE AT Google
Went today with my family, I had quite a big order so when I went to the till Alanah was so patient with me whilst I was trying to remember everything aswell as helping me sort my discount out. She was so nice to my little boy too. She was friendly and definitely went out of her way to help me, the food was lovely and the atmosphere was pleasant. We will definitely be returning. Thank you.
Karla Parks . 2024-08-09
MORE AT Google
The food was cold when it arrived.The meat was a few bits of shedding not a carved piece of meat for what your paying it was absolutely disgusting value and I didn’t even eat it.
lisa . 2024-08-05
MORE AT Just Eat
Friendly atmosphere,friendly staff,we were served by Gracie who kept making sure everything was ok , excellent value, Highly recommended. Booked on line ,booking confirmed within minutes
Bob Flinn . 2024-08-03
MORE AT Google
Went for Lunch last week. Food was great as always. Fresh and hot. Refill drinks are a must when you have kids. The host Steph was lovely and welcoming.
Hayley Cole . 2024-08-01
MORE AT Google
Server / carver could do with some training in terms of communication / dealing with customers. Perhaps should have expected veg would need freshening. Complained about pudding, which was worthy of complaint!
Rob Slade . 2024-07-31
MORE AT Google
Exemplary customer care is provided.
BEATRIZ g . 2024-07-29
MORE AT Google
Staff are nice and friendly and willing to help
MB Exotic . 2024-07-22
MORE AT Google
Spent 20 minutes listening to a female member of staff swearing and talking to a couple who were obviously her friends. My son decided to approach the bar to order drinks, but there was no-one to take his order, only a queue. When the waitress had finished talking, she turned to me and asked if I would like to order drinks, but too late. Food was not up to the usual standard, Yorkshire's were hard and tough, roast potatoes were not roasted. All in all, we felt like we were in the staffs way, as it was 8:10pm on a Thursday. And to think that I've been turned away from this carvery before, because I didn't book. Never again Will I visit the Kingston park venue, I think I'll try a competitors on the team valley.
David Long . 2024-07-18
MORE AT Google
Family celebration at the Toby, really enjoyed the Sunday Roast, food was delicious and the staff were very helpful and attentive .
Stephanie Sutton . 2024-07-18
MORE AT Google
We arrived at 8.30pm were sat immediately, we ordered a drink and made our way to the carvery. The meat was brilliant, cooked and tasted perfect. However NO mash potatoes told the chef has no more for today !! What a carvery with no mash potatoes, roast yes but they were very greasy but no carvery has no mash surely. Unfortunately when starting to eat we both admitted it was luke warm and the gravy not close to warm. Whilst appreciate it closes at 9am surely food should be kept hot and topped up until finished. We will NOT be back again, had been on hospital visit and thought we would give it a try. Totally disappointed.
Ann W . 2024-07-18
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Just came for a hearty meal and was impressed as always with the quality of the food and the staff especially our server Alana who was funny and very nice. She was also really helpful when it came to using a discount code we have We will definitely be back again as the staff and food are always mint
Jennifer Baby . 2024-07-16
MORE AT Google
Not bad, been a while not changed much
Sandulf . 2024-07-16
MORE AT Google
The service is just not great. The meat portions are small and the vegetables are often undercooked. The tables feel sticky and the food is below average.
Kirst B . 2024-07-15
MORE AT Google
The carvery absolutely was lovely, and Ann who is fabulous looked after me and my Granny! Definitely will be back again😊
maisey w . 2024-07-15
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Lovely place to have a relaxing roast. Every single member of staff was lovely. Food tasted amazing. Definitely recommend.
Lailah Tillbrook . 2024-07-15
MORE AT Google
cold, roast potatoes hard, pork really dry. Never again .
David . 2024-07-11
MORE AT Just Eat
Pretty much all you can eat. The food is excellent 👍 service is good too ,very friendly makes for a nice atmosphere. Recommended!
Robert “aiki7486” Aiki . 2024-07-10
MORE AT Google
I've given Five stars all round. Staff were excellent, friendly and really pleasant. I called in today not for food but just for a coffee with my mother and my son. Really pleasant atmosphere with a great mix of people of all ages. Would highly recommend this Toby. The whole place was immaculate including the gents. The food looked absolutely amazing. Next time we go we are most definitely having the carvery. With being not able to walk very far I managed to park in a disabled bay and displayed my Blue badge. Sadly some absolute " IDIOT" in a huge Tesla parked so close to my car I cannot understand how they managed to get out. My son had to squeeze into my car to drive it out of the disabled bay for me to get access to my car. Nothing to do with the Toby, they are not responsible for IDIOT irresponsible drivers that park without thinking about disabled drivers. Had I not been with my mother if have went back into the pub to tell said IDIOT DRIVER exactly what I thought of him or her!!
john bell . 2024-07-09
MORE AT Google
Food ok, the tall blonde waitress I find very snooty and seems to have an attitude so much so that my husband had noticed it too I noticed it on the first visit but thought I'd give the benefit of doubt and go a second time! Wont be returning as feel uncomfortable around someone who shows such an attitude towards us!
Laney X . 2024-07-09
MORE AT Google
We come here often. It’s just fantastic!
Jake . 2024-07-08
MORE AT Google
The veg selection is disgraceful for the price, carrots & peas & a small bit of cauliflower, nothing like the selection when you go ! & the roast potatoes burnt !
Karen . 2024-07-07
MORE AT Just Eat
Great service and atmosphere, lamb Dinner was lovely, my son had the pork that was spot on. Our waitress Rhianna was very polite and helpful
Michael V . 2024-07-06
MORE AT TripAdvisor
Nice place for a roast! I LOVE coming to Toby with the family. The service is always great and the food spot on. Refills are a hit with the kids.
Steph . 2024-07-05
MORE AT Google
Cold veg, meat as thin as paper, roast potatoes that are overcooked. Been here about 4 or 5 times and never had a decent meal yet. Beer is cold and nice, price is ok, staff are nice...but food is terrible
Alan Spence . 2024-07-04
MORE AT Google
Lovely food and lovely staff. Had very nice carvery meals (one regular, one meat free) and both were very nice. We also had the honeycomb dream sundae to finish, which was very nice indeed. A special mention for one member of staff - Tracy, who always goes the extra mile and does so with a smile 😃. Highly recommend a visit.
John Charlton . 2024-07-04
MORE AT Google
Perfect roast perfect team. Steph has always served us and she is a credit to your team.
susan mazzucchi . 2024-07-04
MORE AT Google
Food lovely especially the pudding seasonal sponge and ice cream xx
Sandra Tate . 2024-07-03
MORE AT Google
Grace was phenomenal. With her beautiful smile and friendly demeanour, she doubled our enjoyment of the yorkie pork wrap. Gravy to die for, I could drink that by the bucket! Thanks Grace, thanks Toby!
Craig “creag” . 2024-07-02
MORE AT Google
The food that came was good but I was missing some food. Overall I’m really disappointed!
Florence . 2024-07-02
MORE AT Just Eat
Really disappointed with tonights toby, all the meat i was given was dry ends or all fat. The potatoes were rock solid, stuffing and can of pop were missing, mash was like water
Jonathon . 2024-07-02
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I have given the food 4 stars only because I’ve been eating here for the past 6/7 years & always been really good food but the past two times the beef has been undercooked & when it was being cut blood came out, & I know some people like to eat it like that but I don’t so had to have turkey which was good, the staff has always been brilliant never had any problems
M J . 2024-06-30
MORE AT Google
Great food. Nice space for a chill lazy Sunday lunch. Lovely service by Gracie, our waitress! Will definitely be coming back!
Thaís X . 2024-06-30
MORE AT TripAdvisor
Gracie was lovely! She was very attentive and friendly. Great experience all round
Johan C . 2024-06-30
MORE AT Google
Went in for takeaway staff were nice but could not get your own carvery it was potted up asked for large 3 meats got 2 meats and only potatoes 3 burnt roasties carrots and cauliflower cheese and Yorkshire
Diane Butterfield . 2024-06-30
MORE AT Google
Chose to sit in bar and bar service was fine from a polite dark haired lady. Unfortunately no stuffing ready for turkey carvery. Carving chef when asked advised it would be a few minutes, which was communicated appropriately. However while adding veg to my plate she was heard asking the other chef who was replenishing how long for stuffing, his reply was they'll have to be patient it's busy cooking! Made me feel I'd asked for something I shouldn't have! Not what I expect to be honest. Chose Apple pie for dessert but no ice cream accompany bit bit
tracey hogg . 2024-06-29
MORE AT Google
Everything was great ,food excellent, staff very friendly and helpful
Liz Glenton . 2024-06-29
MORE AT Google
Pay one price and eat what you want...ok if busy so food is moving out quickly but if slow things like fried eggs get hard yolks.
DAVID MAUGHAN . 2024-06-29
MORE AT Google
Booked a table today, then when I turned up there was no front of house to guide us to our tables so we found a table by ourselves… waited ten minutes and still no greeting or even a menu from staff !! This is shocking considering how many staff passed us.. ended up leaving and going elsewhere for food! Avoid like the plague
Michael Green . 2024-06-29
MORE AT Google
Was no vegetables with the broccoli and bree parcel so I've just
Daniel . 2024-06-29
MORE AT Just Eat
food is always luke warm and wish your website was able to choose veggies
JUDY . 2024-06-28
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We booked online. We requested a booth near carvery due to mobility issues. We arrived and got welcomed and seated straight away. Gracie our server made a point of talking and including each member of our group especially our 10 year old son. The whole place was spotless. The experience of the servery was top class. The food was beautiful. The pudding amount was awesome. We didn’t wait long to pay which was smooth and stress free. I can’t explain how easy and fulfilling our experience was. Your server Gracie was 10 out of 10 for friendliness, customer service, efficiency, with a beautiful welcoming smile. She definitely deserves recognition. Well done. We will most certainly be back.
Kerry K . 2024-06-28
MORE AT TripAdvisor
You always know what you’re getting at a Toby but they do it so well. Great value and plates full (then empty) and our server Gracie was lovely.
Mark Harrison . 2024-06-23
MORE AT Google
Missing my pigs in blankets best part of the meal 👎
Tony . 2024-06-23
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Service from Santena was great, really friendly
T Peart . 2024-06-23
MORE AT Google
Lovely atmosphere. Lovely food & lovely server Gracie!
Stephanie Nicholson . 2024-06-22
MORE AT Google
Visited for a little celebration for my daughters 16th, food was lovely, the young lady Grace was absolutely fab, very attentive, always smiling. Grace surprised my daughter with a dessert and candle. Thank you again Grace xx
Danielle Palfrey . 2024-06-21
MORE AT Google
Gracie was lovely and welcoming. Nothing was a problem for her and above and beyond service
Helena-Louise Wilson . 2024-06-20
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The delivery man was pleasant and delivered my food with care,and i didn’t wait long for it,very happy with the delivery,the food was absolutely delicious and plenty of it,thank you
Isabelle . 2024-06-19
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server Gracie was extremely helpful 10/10.
Don Bruce . 2024-06-19
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Alana was a lovely girl who really did her very best to provide a fantastic service, even spotting when one of our party's meals was substandard and taking appropriate action. However, there was no avoiding the fact that the food and choice of food on the buffet was not to the standards of other Toby Carveries. We visited at the end of the day, whether this made any difference, I don't know. Alana, 5★, overall, 3★.
_-_-_- . 2024-06-17
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Shocking delivery driver turned up with no food unbelievable 😳
Scott . 2024-06-17
MORE AT Just Eat
alana was lovely good chat so kind and polite lovely food
levi davison . 2024-06-17
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I ordered stuffing but i didng get any plus the dinner was cold. I order regular from Toby Carvery but i have to say i no complain but that dinner has to be the WORST carvery i have ever had from Toby Carvery nearly £15 with delivery for a cold Sunday lunch
Gail . 2024-06-16
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You get what you pay for with a smile
Derek Jones . 2024-06-13
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Food was absolutely disgusting freezing cold and stated in the comments for mac and cheese we didn’t receive any the food was basically just full of cauliflower cheese hardly no much and mountains of carrots won’t be ordering again the presentation in the carton was disgusting just look like it was thrown together
Chloe . 2024-06-10
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Excellent plenty of everything
Linda . 2024-06-09
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App stated food was delivered but it never turned up.
Steve . 2024-06-04
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No.1 of all the Toby's in my opinion. The original! End of! If you want a Toby you goto Kinky Park. Friendly, welcoming, warm, comfortable. Staff are always on point, very accommodating. Food and drink 5* I might be biast, it being my local but it is genuinely and always has been, a damp good place to go.
Steve Brittas . 2024-06-04
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Food isn't the best now. It's used to be much nicer. If you like a rubbery egg and a burnt sausage you should definitely pop here for breakfast. There was also a couple of people in their pjs which really classed the place up.
L clarke . 2024-06-04
MORE AT Google
Absolutely superb once again cannot fault a thing about it meat cooked exceptionally not one bit of fat all vegetables absolutely delicious thanks again Toby x
Jade . 2024-06-04
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food was all cold on arrival so had to all be reheated. Yorkshire was ice cold in the middle. Did call the restaurant to request horseradish and was told they would add it to the order but this didn't arrive. Way too many carrots aswell. meat was lovely tho. For the price I did expect more quality and presentation.
Rebecca . 2024-06-02
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Had the carvery and it was OK and that's it. £4 more because it was bank holiday for OK food is a bit off. Staff were helpful and friendly but I can see why it was quiet. Only saving grace was a decent pint of guinness.
Patrick Watson . 2024-05-30
MORE AT Google
One of the best places to eat with family in the Newcastle-upon-Tyne, very nearer to Newcastle airport.
Rana Chan . 2024-05-29
MORE AT Google
Requested 12.20 delivery & it was literally dot on time! Couldn’t wish for a better service… many thanks! Delicious food too, just what we ordered x
tori . 2024-05-26
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Amazing all you can eat breakfast will definitely be calling again
Mick Robinson . 2024-05-26
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Went here on two Saturdays within a month , they advertise every where roast lamb on a Saturday no lamb on both occasions s , I asked for a n extra bit of beef instead , the chef was rude and said no the options size wa what you would feed a 5year old child .it use tobe alot better here
Darren Peter Davis . 2024-05-26
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The food was cold and everything was packed in a small container together. Everything was just mashed in with everything else. It said on the containers do not reheat and I had to reheat anyway cos it wasn’t even tepid
Lesley . 2024-05-26
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First time in this carvery and it didn’t disappoint Chris who was on carvery was so friendly such a lovely bloke
Ann Simpson . 2024-05-23
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Brilliant form walking too walking out
Michael Vasey . 2024-05-22
MORE AT Google
Everyone was welcoming and the service spot on. The food was really nice.value for money.
Irene Barrass . 2024-05-22
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Working away for the week and Rachel working on the bar made it far more enjoyable than it could have been.. very helpful with our food ordering, had a great laugh at the bar and made us feel right at home. 5 stars for Toby Carvery... 6 stars for Rachel at the bar!!
Jake Halsall . 2024-05-21
MORE AT Google
Just after 3 p.m., there was no lamb today; the chef had deceived us into believing there would be a discount. At the end, been robbed from a staff on the till saying that there is no discount so had to pay full price and they don't accept blue light discount.
Anish Handa . 2024-05-19
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Well there chease on all most everything not good
Shirley . 2024-05-19
MORE AT Just Eat
Usually slightly expensive. Got special offer for carvery. Liked food.
Michelle Potts . 2024-05-19
MORE AT Google
Okay food, okay service, get what you pay for…
Sarah Fox . 2024-05-18
MORE AT Google
Breakfast unlimited and was delicious, definitely we will come back.
Piotr Cienkosz . 2024-05-18
MORE AT Google
I’m beyond disgusted at this point. Meal was missing 2 items , it also had something that we never ordered making it inedible. When I rang restaurant they were apologetic but trying to get a refund here is proving to be a joke.
Caroline . 2024-05-17
MORE AT Just Eat
This is like any other toby carvery but we love the fact that there are little rooms and sections everywhere that makes it feel a little like more private. The service has always been good this must be the 8th time we have gone- live local and you get lovely drinks ice cold drinks too. The food is lovely sometimes can run out but it’s normal and no one dies but the gentlemen working behind the meat counter work very hard. Well done and thanks.
L EO . 2024-05-15
MORE AT Google
Alana is amazing, get seen by her whenever we go in and she’s in. My two boys love her, very friendly and welcoming. Husband also loves the Mac and cheese.
Jessica Atkinson . 2024-05-14
MORE AT Google
Good food a a fair price topped off with great service.
Geordie Lumsden . 2024-05-14
MORE AT Google
Our Sunday carvery was delicious, a generous helping of meat a a great choice of vegetables. The roast potatoes were very tasty. Good friendly service too.
Carol Storey . 2024-05-13
MORE AT Google
Absolute garbage, came in for Full English Breakfast, no mushrooms, no black Pudding, no fried bread. This isn't a full English, won't be back.
John Harley Ellison . 2024-05-13
MORE AT Google
Bit disappointed today, arrived and no staff to be seen. Waitied over 10 minutes and even had a walk round, none to be seen. In the end I rang the venue on my mobile (as the phone was behind the bar) and a member of staff came out. Food was good but chef was rushed off his feet not able to keep up even though the venue was relativly quiet.
Daniel Musson . 2024-05-13
MORE AT Google
It is the best place for you guys and you will love it
Mark Johnson . 2024-05-12
MORE AT Google
Nice place to have breakfast, staff are attentive and cheerful. Definitely recommended.
Sankalp Sharma . 2024-05-11
MORE AT Google
Food not that hot, I opted for the beef and it was full of fat, by the time I had picked it all out my dinner was cold. There are better quality options available for similar prices.
Patrick M . 2024-05-06
MORE AT TripAdvisor
No criticisms we can think of. Food and service were both very good. Served immediately and staff at Kenton Bank seem better than other Toby Carvery locations I have visited.
Damion Smith . 2024-05-06
MORE AT Google
Food was cold had to put in microwave to heat up
Shaun . 2024-05-05
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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