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3.5

Based on 552 opinions finded in 1 websites

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Nº 781 in 1060 in Wirral

Nº 104 of 125 British in Wirral

CUSTOMERS TALK ABOUT DISHES WITH..baconfriedcheesecoffeecauliflowermustpuddingoldcookedmeatroastvegetablespotatoescherryturkey
Score
OpinionsNoteTripAdvisor5523.5

comment_iconOpinions

Went for lunch looked better as been refurbished staff pleasant especially the waitress who looked after us food ok very busy

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Karen B . 2024-10-25

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The staff are very helpful cannot fault them well coming the food is excellent my son takes me every week to the present day thanks

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Renee Sheard . 2024-10-12

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We were looking forward to a mid-night birthday treat. We were aware that the pub had reopened following renovation, but in all honesty, there wasn't much difference, still the same old furniture. For a mid week night, it was packed! We were stuffed into a corner table with other tables around us all sides. There wasn't much room and people chair's backed onto our table. As it was fully booked, there was nowhere to move and hard to get past other occupied tables. After a long wait in the carvery queue (again this was mid week, not even a Friday or weekend) we sat down to eat. The gravy was a bit watery and thin. The turkey, don't know about the other meats, seemed a bit poorer quality than what is usual. All in all, it was okay. Didn't expect it to be so busy and have a long wait. Uncomfortable at table and food a bit worse than what it is like usually here. Staff were friendly enough on our visit.

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La Dolce Vita . 2024-10-11

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Was really happy with food and service queue was quite long for food but worth the wait meat is spot on enjoyed the whole experience

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Quest15642219121 . 2024-10-10

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Came here with my Grandson this week after walking the dogs. Lovely atmosphere and very warm inside. Team are affectionate to dogs which is rare nowadays and the food was Yummy. Yorkshire could do with some work as they were a bit doughy but gravy was smooth an my sandwich was scrumptious. I will certainly be popping in more now it has had its full do over. I must say it is definitely one of the best looking pubs on the wirral now. Function room also looks amazing, very bright and secluded, allowing for personal space from the restaurant. 👍

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Laura Smith . 2024-10-10

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Amazing carvery yet again. Another visit and fantastic as always. Meat was perfect and staff were lovely. The best toby around

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janemc74 . 2024-08-27

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Went for the normal weekly food and service by liam was amazing, went thought the alligen guide with my friend as she is dairy free, and he even when out the way to get her some fresh veggies. AMAZING...

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Anita Kocks . 2024-08-27

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Food was lovely and so where the staff. Beef was a little on the tough side but it's how I like it 😋 Potateos where fluffy and Gravy nice and smooth. Can't wait to see the new look after the refurbishment, will be missing Chris and Ewan for their amazing service 🥂

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Ewan S . 2024-08-27

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Always come to this toby and it is always amazing. The beef was incredible as was everything else. Staff are always very friendly and helpful

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laurenxc . 2024-08-27

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Avoid at all costs, paid £13.50 for a roast dinner, for 1 slice of extremely fatty gammon, frozen garden peas, sloppy overcooked carrots and rock hard parsnips all the food looked dry and overcooked, there were flies all over the gravy’s and sauces so we avoided these altogether. Has to be the worst carvery I have ever tried, will be avoiding at all costs in future

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Vicki W . 2024-08-18

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We I went up to the food counter there were dirty plates so I passed to the cook and informed they were dirty and he got a cob on because I passed them to him. Myself and my son got our food and my wife went up to which there was a couple Infront of her and there was no plates left so they informed the chef which he had another cob on and replied 'I'm busy ask someone at the bar' to which no one was at the bar. His attitude really stunk the place out and it wasn't even busy at all. For a hand full of people to be in and him to be an arrogant AH, he will soon be cheeky to the wrong person

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scott b . 2024-04-27

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First time coming to Toby carvery today on a busy Sunday, great atmosphere and beautiful food everything was spot on! A big thank you to Rebecca and Olivia who couldn’t do enough for us both very smiley girls, will definitely be again!

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Sarah B . 2024-04-21

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reluctant to write a negative review, as I have been here before, and used the carvery take away which where all good, but this visit really missed the mark. We where celebrating a OAP birthday. On arrival, we asked for a bright (some tables are in an area with no natural daylight) seating area, and not a booth as the OAP would struggle with the soft low seating. After waiting to be seated, the barman shouted over did we have a booking, the restaurant was less than 1/4 occupied, so wasn't busy. We asked to be seated in the area opp the bar which was nice and bright, although two other parties where eating in this area he said we couldn't sit there as table service wasn't available in this (10 foot away) area. We where a party of 5, and asked that we didn't get a booth due to being a bit cramped for 5, and the OAP situation, he said we where in a booth and directed us to it. By now, I'm starting to wish we had booked at one of the vast selection of other venues in the area! Seeing a number of empty tables we asked if two could be pulled together, he said no, luckily another staff member said no problem and pulled them together. We all opted for the carvery, for ease, two of the party ordered starter's. 20 mins later, still no starters, they decided to join us at the carvery, with 1 meat less at it had run out (7.45pm) Back to the table, with the ridiculously large Yorkshire puddings, two returned the meals to be heated as they where cold, meat, veg and pots. So we are now eating microwave meals! Starters arrived, soup was stone cold, returned to be heated. You would think that the food being hot would be a basic requirement. Due to 30% of the plate being taken up by the yorkies, some of us returned to the carvery for veg and pots but at 8.05pm where told it was closed. You could still book a table on the app (we actually did this for fun) so if the booking could be taken, why was the food taken away. I would advise management to instruct staff that if there are diners still eating, before the food is removed, they should go round and inform everyone, if they need to return to the "limitless" food refills then at least make diners aware that its closing, also, don't serve cold food, and maybe a decent welcome wouldn't go amiss. Veg was a basic choice, beef was tough as old boots. OAP couldn't cut it, I asked for a steak knife, they don't have them and was told all the knives are the same (blunt?) Then the bill....... we had a £10 discount online voucher, presented this prior to paying, then carvery price had increased, because "that's a special offer" which it wasn't, its the same price every day, every week, so felt cheated by that. Please don't have an app that accepts booking after the carvery is finished, would I go back, I would need a lot of convincing I can get microwave roast dinners in Iceland for £2.50 each, and have sharp knives at home!

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K2848LCpauld . 2024-04-18

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Thank you Chris and Hannah for the best breakfast service. The food was delicious and hope to return soon for another great experience. <3

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Lumae H . 2024-04-13

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A very relaxed atmosphere with friendly staff. We booked a buffet for a wake, but all cheered up very quickly after a traumatic time. The food was excellent and varied, and we were offered the leftovers with disposable containers! Now that's service and value for money. Thanks guys!

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PhilAult . 2024-03-26

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Lee the manager is absolutely wonderful he is friendly and very knowledgable The team are great and the roasties are delectable

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natalie0704 . 2024-03-26

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Myself and my fiancée decided to have spot of lunch their before we went to the funeral. The staff was helpful and friendly and the food was spot on and tasty like vegetarian pie is best one ever. The service was brilliant

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michael t . 2024-03-23

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We came straight after a funeral. Unlimited Tea, coffee and soft drinks were provided, there was also full breakfast being served at the hot counter, this was lovely and hot with lots to select from. Staff were very polite and friendly and did their upmost to ensure the morning went smoothly. Facilities and restaurant were clean throughout and accessible to everyone. When I went to pay for the morning, they would not accept any payment as they had learnt our funeral was for my 29 day old grandson. I would like to thank all staff for their generosity, politeness and kindness. Thank you Toby Carvery for your kind and heartful gesture

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donnalogo . 2024-03-22

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Came for a roast on Monday night, we were seated by a lovely man who seemed to really enjoy his job and was fab; guy with a bald head if that helps. We didn't like our 1st table and he very kindly moved us and asked where were comfortable which we really appreciate. The food was perfect and our waitress Olivia was fantastic. The restaurant is tired looking but I believe it is getting a make over soon so we can't wait to return and see it! Thank you all you made our date night perfect

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John J . 2024-03-20

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Dissatisfied with veg selection, it would be better if you had more variety of vegetables, maybe sprouts, cabbage, cauliflower without the cheese, parsnips and carrot and turnip Apart from the veg situation the food is really nice.

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811lyndad . 2024-03-20

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Lovely food and faultless service from the floor team! The place radiates a nice vibe and the team including the kitchen team are always so welcoming Thank you team arrowe

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laylas686 . 2024-03-18

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Decided on mother's day that we really wanted a roast .we haven't been to Toby for a long time so didn't know what to expect anymore . We arrived and we were greeted and seated quickly .I can't remember the name of the server but he was great .did everything with a smile. Unfortunately though , the carvery itself let it down . The child's plate had one and a half slice and and the adults plate had 3 slices . Thick slices wouldn't have been so bad but these were disappointingly thin slices . We usually got to the carvery in park gate and that's what we will do next time . We have had too good to go from Toby in the last 6months and it feels that there was more meat on that than there was on the plates we paid a higher price for because it was Sunday . So great service but meat amount isn't worth the cost

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Badger7499 . 2024-03-12

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Came here as a family for dinner, Staff were friendly and food was good. Much happier atmosphere than when we have been previously. We are very much looking forward to seeing how fantastic it will look after the refurb in a few months.

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laurenxc . 2024-03-11

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Food freezing all tasteless frozen veg.tables sticky toilet doors sticky broken toilet seat.place is minging needs a reburb and a deep clean never go again and cheated on a wocher voucher only saved 2.00p and false advertising from wochercold food pkace dirty

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Michael J . 2024-03-06

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Came in for a lovely roast, which was delicious, the only problem I had was we got put in the area next to the bar which was perfectly fine, but I the area was very messy and the man behind the bar was just on his phone eating soup whilst the other staff were running there little sock off. Again the food was amazing just was shocked to see what I think the manager on shift just saying there slurping up some soup.

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Relax730684 . 2024-03-01

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Never again x toilets a disgrace and dirty cutlery on the table 😡👎 Took grandchildren as a half term treat , think the whole place needs a refurb

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Jackie G . 2024-02-23

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Food seemed off gravy salty and meat not cooked aswell as usual Following day woke up with food poisoning, bear in mind im visiting family being stuck in a hotel room not being able to eat does not help We been to other toby's never...

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Andy7551 . 2024-02-21

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I would like to thank ewan liv and chloe for their fantastic service last night it was faultless made you feel really welcome they are a credit to the business food was amazing highly recommended we will be going back for more 😁😁😁

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John H . 2024-02-03

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Lovely place to eat, fresh food and lovely people. Will definitely be booking for Valentine’s Day. Food is good for the price.

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Olivia B . 2024-02-02

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Came in on Monday just around to 1 o'clock and was met at the door by a yound man with dark hair, all I can say is that he was absolutely rude he was warning his own cloths so I assume he was a manager....

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Relax730684 . 2024-01-24

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Food is good but the Restaurant is very tired looking and could do with upgrading. Hygiene standards could do with reviewing as we found dirty Cutlery on the table plus dirty carpets

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noonoosdad . 2024-01-19

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The food was tasty and great for the price. The waiters and bar team where lovely, especially for a busy Sunday! Will definitely be returning again for a roast.

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Holly S . 2024-01-15

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We had a table for 12 for an early family Christmas get together. All the team were amazing and made the meal really special. Big thanks goes to Kit who looked after our table.

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Roving27129349329 . 2023-12-17

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Probably the wrong month to go. Week night, not usually busy, but it is December. Disinterested or too busy staff (not sure which but either way it was hard to get their attention). Cramped tables, if you like eating with strangers and people being able...

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LaDolceVita19 . 2023-12-07

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If you want to go somewhere with yourself and a friend or loved one, don't discount Toby Carvery. I visited tonight (Tue 14th Nov 2023) with my husband and we had a brilliant time. We reserved a table and were given the option of bar...

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kimmykay1981 . 2023-11-14

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This place has been in decline for a while but gave it another chance. I am not going to criticise the front of house staff as they were all very friendly and professional. I know how hard it is to find places to eat that...

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Road81242 . 2023-11-13

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Went here with a long term friend, the food was so nice, roast beef just melted in the mouth, choice of veg was very good, and the Yorkshire puds were huge and delicious. Our server, Kit, was excellent, and very attentive couldn’t fault her, or...

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Pam A . 2023-11-13

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Good options for meat and sometimes generous. Always good deals on app. Service is something to be improved on but overall cheap, no issues with booking and good range of food

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meganlP5217NN . 2023-11-11

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so lovley food was lovley beef just melted in your mouth , staff lovley Cory, Hannah & Chris all very friendly attentive would definitely recommend this place all good fresh you could tell chef loved his job

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Guidio77 . 2023-10-22

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Great roast dinner would highly recommend Owen was very pleasant and the perfect host will definitely be going back

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cadeb43 . 2023-10-17

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Lovely fresh roast , honestly I don’t really leave reviews but the staff the food and the service was 10/10 brought a high chair over for the baby a spoon and offerd a baby bowl, very friendly staff well done all

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Samantha P . 2023-10-07

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The sausages and bacon were luke warm, the baked beans were watery and stone cold, and there were no eggs of any description available. The plates were stone cold which didn’t help the rest of the food given at best it was only luke warm...

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Markejp . 2023-09-26

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Lovely atmosphere and plentiful food, even better could help yourself. Carver was friendly and engaged with each and every guest and make the experience even better.

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laylas686 . 2023-09-18

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All the chefs were well sound, the two girl carvers were the best carvers we’ve ever seen. My server Fin was sweating his nut off he was working so hard. The big bicep guy with the tattoos was sound as well

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479terrij . 2023-09-17

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Booked a table for breakfast, told them when we made the booking there were two vegans. When we got there there were no vegan sausages available, the only thing that is actually a vegan addition to the other breakfast items. Ended up going elsewhere, a...

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Jb9070 . 2023-09-16

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Excellent service food drinks service cleanliness was all excellent.brillant will go again and would recommend

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Lindsay S . 2023-09-16

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Great food would definitely recommend it's a nice restaurant and the food wait was very good and didn't take long at all

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19shaunah . 2023-09-15

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Excellent customer service and amazing food! Went for a roast dinner and everything was beautiful. Will definitely be back again!

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Claire T . 2023-09-15

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Just fancied a carvery after work, and this hit the spot. Would highly recommend, need tontry breakfast next

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Owen S . 2023-09-15

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Perfect family meal food was delicious and hot and fresh, great family environment was very clean would definitely go again

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Hannah W . 2023-09-15

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Excellent service and food. All staff warm and welcoming would highly recommend. Went with friends and we all enjoyed our meals that had a great choice on offer

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Emma O . 2023-09-15

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Food was lovely, and the chef with the colourful tattoos was a delite to talk to, as he served us our food. Even going the extra mile to help take my elderly mothers meal back to her table. The european waitress wasn't very nice though...

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Relax730684 . 2023-09-12

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I would definitely go back, happy baby means happy mummy, the staff are very friendly and helpful, been a few times now and always enjoy the breakfast, evening meals are also good, when chance is given we call in for a carvery and still get...

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Sian C . 2023-09-11

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Called in to the Toby Carvery at Arrowe Park for my first visit. A new build in an old setting, there is an exceptionally big car park in easy walk to the restaurant . We were shown promptly to a table and drinks delivered quickly....

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RobertE637 . 2023-09-08

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The choice at the carvery was excellent great choice of meats and vegetables prepared in a number of ways all the meat was cooked to perfection

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Stay13513359905 . 2023-09-07

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Got a deal from Toby about carvery this week for £5. My partner, her friend and myself enjoyed wonderful food and Chloe our server was pleasant lovely and very helpful. Definitely will be visiting again.

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barry a . 2023-09-07

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Cheerful carvery - mum asked for a child’s sized one on a smaller plate but the server said she couldn’t have a small plate ! Nice room and easy to hear each other talking . The toilets are the worst I’ve been in with the...

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rachel s . 2023-08-27

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My experience was absolutely disgusting... I arrived with my friend and have to wait 30minutes and then after getting a table. I was greater by a man by the name of Kenny made threats about spitting in my food, had a brute behavior and was...

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Alex D . 2023-08-19

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UPDATE October 2022: We recently returned to Toby Calvery Arrow Park and what a difference, now under new management and it was such a big improvement on last time I decided I must change my review, your staff are a credit to you and made...

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Mark J . 2023-08-16

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We visited Toby arrowe park on Sunday 12th party of five . Four of us were having a roast and one of us ordered salmon which the server said would be out in ten minutes . So the other four joined the queue for the...

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michellet100 . 2023-08-13

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I go here every week and find the food to be delicious.The difference today,which is why I felt the need to write a review,was that 2 girls were working the car very today during my visit.They where so welcoming and had constant bright smiles on...

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John B . 2023-08-13

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Not been for a Toby carvery for a while so was looking forward to it. However i was shocked to see how minty it was. Most of the ‘veg’ part was just carbs aka cauliflower cheese, dauphinois potatoes, Mac and cheese??? Then just a scabby...

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beccasT6409LM . 2023-08-13

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I can't find anything positive to say about my recent visit. Food was awful, and the cleanliness was awful. I gave this restaurant another try after having a bad experience previously. I won't be returning.

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ruthg08 . 2023-08-09

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Absolutely disgusting! Girlfriend found a big in her mash ,we politely spoke to the manager who told us it wasn’t a big Al thought it was clear it was. He then proceeded to make us feel super uncomfortable by obviously talking about it to all...

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Polly R . 2023-07-16

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Delicious breakfast, cooked perfectly, the 🥓 bacon was gorgeous, plenty of choice, staff were so helpful and friendly will definitely have a meal here again

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wickie66 . 2023-07-04

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Had a carvery as was craving one for some reason , hit the spot. Even in the hotter weather was just right

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Owen S . 2023-06-27

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3rd time here not had problems in the past but wow what a difference where to start! Queuing up for a very long time as the poor server man was on his own doing everything refilling the dishes and serving. While in the que heard...

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Charlwhit13 . 2023-06-14

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So we came across Toby Carvery after a walk through Arrowe Park whilst visiting family. Given it was a glorious day, we thought to sit outside with our 19 month old daughter and have a drink and some light snacks. To my amaze, I was...

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James P . 2023-05-28

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Booked for 6pm for a carvery for me and my hubby. It was heaving and we queued for 30 minutes. There was one young man carving the meat, another came along about 20 minutes later. Fresh veg was being brought out but people had to...

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donsmum109 . 2023-05-15

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Very poor quality food and very expensive £6.45 for a load of dried up salty food. Staff were very pleasant.

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davidmC6750QT . 2023-05-13

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we were visiting a relative at the nearby hospital and wanted a bite to eat for dinner; saves cooking at home after 7.30pm. the staff are welcoming, attentive and you get a lovely carvery meal. the meal provides the usual 3 meats, choice of potatoes, vegetables and gravies. as per usual we are full so rarely get close to a dessert. i thoroughly recommend Toby carveries, enjoy.

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305davidn . 2021-04-26

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This is our 3rd visit in a row for Sunday dinner . Each time we were served by a girl called CHARLIE . We found her very efficient and very helpful, The restaurant and food was very good , due to Corvid 19 we were pleased with the cleanliness and protective measures,, thank you Denise

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denise r . 2020-11-01

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Wouldn’t let me in for not having face mask despite being medically exempt, felt so embarrassed they made an absolute scene the place was staring at me, felt like a criminal awful experience

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Criss-h123 . 2020-10-25

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Booked ahead on line the night before for a 6.15pm table. On arrival at the reception area we were met by friendly and efficient waitress Toni who confirmed our booking. We used the hand gel available and she made us aware of their Covid requirements, and led us to our table, which was a good 2 metres from other tables. The available meal appeared to be the carvery, which we ordered using a tick-box sheet, marking our preferences. This worked out fine, and the drinks and meals arrived after about 10 and 20 minutes. Our waiter was Kenny, who was very pleasant and efficient, and who cleared and cleaned other tables as they were vacated. The table service in operation worked very well, with nobody wandering about, and we felt very safe. The ambience was peaceful, with no children present. A very enjoyable meal and visit, and we used a half-price main meal voucher. Check your drinks bill, though, as the till charged us £6.40 for an unlimited Diet Coke! This had to be halved. Will return to this Toby restaurant.

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KevtheExplorer . 2020-09-30

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Got 2 cappuccino which where nice, not big for the price but still reasonable. Enjoyed outside. Down side was the staff. Spoke pretty abrupt, trying to force covid but staff barging past people probably because they are late for shift. Got told to wait to be served, the older lady never came back so was stood to wait. Considering it was empty, they couldn't manage the numbers that where in the building

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L7008NKphil . 2020-09-17

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Been going this place for ages, since lock down social distances is good and food excellent Tracy front of house manager is so polite and helpful and a credit to your company, and Callum one of the chefs is brilliant with all the customers so happy and a friendly it’s nice to go somewhere we’re the staff are so good we will be back

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davepolo . 2020-09-16

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Visit here regularly however I’m going to look at different option as hot drinks are cold lunch menu is limited Depending on day Staff can be pleasant whilst others just don’t want to be there

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Cappuccinox3 . 2020-08-26

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Management needs to retrain staff. Place is filthy and staff are rude and lazy. The women who greeted us was very rude, and lacked any customer service skills.

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175darrenk . 2020-08-23

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Went for the 50% off offer we were escorted to our clean and social distance table by a very pleasant member of staff. She explained the procedure clearly. We then queued for our Carvery and were asked what we wanted and it was put on a plate. If we wanted we could have returned for more vegetables. The food was hot and delicious. We had ice cream for our dessert which again was very tasty. We have been several times here and never once been disappointed. The service and especially the staff need a pat on the back

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CHRISTINE MARY P . 2020-08-17

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We fancied a carvery so booked Toby. Slight problem with social distancing especially by entrance. We ordered 2 carveries and a toby salad. The meat was lovely, the Yorkshire pudding was squished, vedge was all a little bland. Disappointing but staff lovely and helpful.

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Shikira1 . 2020-08-10

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My son took me out for a drink and we was getting 3 carverys to take away 2 standard and 1 large. Girl on door and bar staff were pleasant. Carvery chef was not. An older chef came out but didnt say hello or acknowledged us.Bar staff said we could help ourselves to veg but he insisted that he does it all. He then done the large and hes0 got to cling film it but not in a nice way and when we asked for mint sauce it was another job. When we were having a drink we got told which door to go out of which was good but waiting for a taxi a couple came out of the wrong door. It wasnt busy so dont know where staff disappeared to and didnt seem to have a manager around either My first experience in toby carvery, would not like to go there when its busy. Carvery was okay. Service front and back of house doing carvery should make you feel comftable and want you to go back.

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Gwenda J . 2020-07-28

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We noticed that was no protection from customers in front of or over the food. Customers were allowed to go looking at the food on the carvery Their heads were right above the vegetables There was no barrier to keep people away from the carvery.

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STRADMAD . 2020-07-23

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I was looking forward to having lunch at the Carvery but I noticed that although the chef was carving he was also serving the food instead of self service There was no protection from customers in front of or over the food.The couple in front had their heads directly hovering over the food on the carvery Their heads were about 5" above the vegetables whilst they selected which roast potatoes etc. they liked. There was no barrier to keep people a few feet away from the carvery.I mentioned the situation to the "Manager" he didnt understand the issue at all. He just couldn't grasp that their was an issue.Disappointed, I left without eating.

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RUWIERED . 2020-07-23

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The last time I went here the food wasn't nice at all gone down hill alot ..i shall not be returning

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lulabel15 . 2020-07-19

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Booked a table for 7.45, got confirmation by email, only to get an email 20 minutes before saying that the booking was cancelled without any explanation. I tried to phone them but nobody answered. I appreciate that they are closing slightly earlier than normal, but closing at 7.45 is just lazy!

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Markejp . 2020-07-14

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We have been be4 in November and stopped going as we was not happy with the service we got but omg this time was amazing nothing wrong and couldn't do enough to helpwe went to toby carvery today. We was not expecting to be served by such lovely people Lauren k was very helpful and the lady who was seating us (didn't get her name sorry it was a lady with black hair) was amazing even joked when we did. We was served by corey and si omg at last some down to earth carvers who r interested in a chat rather than rushing to the back with their friendsLovely will defo be coming back with such lovely staff

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jenjen1987m . 2020-07-07

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Myself and family have just held my mother in laws wake in this place,and i cant praise the two most helpful staff hollie and toni enough these girls ensured all was ok and we had all we needed everythink that was orgainsed over the phone was delivered and to a high standard,the staff where well manered and attentive nothing was to much trouble for either of these staff bearing in mind we where not they only custom they had that day either cant thank either hollie or toni enough for there help and quick efficent service on such a stressful day.

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michellewP8142EE . 2020-03-19

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Visited last night. It was quiet but still had a few people eating. Carveries were ok. The Yorkshire puddings May have been stood for a while. There wasn’t as many veggies on offer as there wasn’t many people visiting due to recent news events. What they did have was sufficient. Was clean and tidy. Waitress was attentive. Ate a cheesecake which was very tasty.

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yyws05 . 2020-03-18

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Went here for a carvery, really wish we hadn't, the staff looked as if they didn't want to be there either. The interior is dark, dated and miserable. We were not made to feel welcome at all, the staff seemed to be in too much of a hurry to provide anything more than a basic level of service, often we had to prompt for any sort of service, and their faces said it all when we asked for a clean set of cutlery, as if it was our fault.There was no hot water in the gents, and I pressed the tap on three times and it was still cold water coming through. Also the air hand dryer did not work. I dread to think if there was no hot water for customers, what the staff were washing their hands with.It was not busy yet we had to be on the lookout for staff to ask if it was ok to head to the carvery as they just disappeared once they dumped the drinks on our table. Having not visited this place before, we did not know the procedure.The food and drink prices were overpriced but we thought the taste and presentation would reflect on this…it failed to materialise. The food was not very impressive and for a £7.29 carvery, I expected so much better.The Roast Beef was very gristly, both the beef and roasties were smothered with "beef dripping" assuming for taste but this was just like a thick salty gravy stock that was too overpowering and just made them soggy and even more unhealthier but it did well at covering up the burnt bits.The veg looked as though it had been under the lamps a bit too long, peas, carrots and pasta were all drying out. The gravy was also far too thick and salty, which was splashed all over the counter and as for the Yorkshire pudding... there is nothing worse than biting into something only to get a mouthful of cold cooking oil, it seems their recipe just soaks up the oil like a sponge. We certainly needed extra drinks after all this salt and grease intake but at £2.80 for a glass of lemonade we decided to wait until we got home as we couldn’t wait to leave.The place could do with better ventilation (some sort of extractor fan) in the restaurant area, as the greasy cooking smells adhered to our clothes and hair for several hours after leaving the place.Overall, a very disappointing experience, and we will certainly avoid this place in future. Customer service is not a priority here. I've had far better experiences in a fast food outlet.

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FredMallet . 2020-03-10

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Really poor, drinks options were rubbish average at best carvery and only Vedgy options for alternatives of which we had a vedgy chilli which was clearly out of a tin. Won’t be returning and will be cancelling a large party for next week, we haven’t been here for many years because it was bad and it will be a good few more before we return

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Danpgrundy . 2020-02-28

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Turned up about 12.30 found it very quiet. There was only two other tables occupied. We ordered pots of tea as it was quite cold out. The carvery was up to standard and the chef jolly. The lady that served us was pleasent and asked if all was ok As we were finishing the place started to fill up and a few were obviously regulars. We enjoyed the experience.

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johnjoan47 . 2020-02-23

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Food disgusting and cold...went with a few people, the food was awful, only hot thing was the gravy, the rest tasted and looked like it could have been the leftovers from the previous day.Ordered other food from the menu, that was a joke, took forever to arrive and was laced in cheese despite 5 requests when ordering for no cheese 1st and last time I will go there, revolting food.... staff incredibly unhelpful

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J00lsmc . 2020-02-06

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We understand it was straight after Christmas but they should have stocked up. I could not have my mouito for various reasons. I eventually got a lovely gin. Most of us had the Carvery which was not the best. The vegetables were not cooked well. In fact ther roastieswere black. The best thing was the mash potatoes Hard to get wrong! I ordered pie and was given the wrong one at first. My husband says it was all inedible and awful.it was Brie and broccoli. This combination was very good but wrapped in too much Flaky pastry. . People who hadmeat seemed pleased with quality. The veg needed refreshing. We were there for a two year olds birthday and were allowed to use our own cake which was lovely. Lauren our lovely waitress brought us plates. She was the highlight of our visit. We felt sorry for her when she neededto check with the kitchen so otren, surely the iPad should make that unnecesssary.As a family we have not eaten here before and will not be back.

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travelledtheworld29 . 2019-12-30

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Two male staff members one serving the carvery and the other waiting on were really lovely. Female staff member at the front of the restaurant rude. Three of us went for a carvery a couple of weeks ago, early evening midweek, it was not busy at all but we were made to feel as though the place was inundated with diners! Given a table in a segregated part of the pub, diners grouped together in this area despite there being plenty of room elsewhere in the pub. Food was not even mediocre, floor around the table was dirty, bits of food all over the floor. Wouldn’t recommend and won’t be returning!

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juls21 . 2019-12-29

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Christmas Carvery - over cooked veg that had then been left out till dried up, very unappetising and hardly warm. Very disappointing and won’t be returning. Shame as staff were pleasant.

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Beanbag2013 . 2019-12-28

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Had a really nice Sunday lunch here with family. The waiter (I don't know his name, has 3 children) was really attentive and helpful with the takeaway for my partner. The chefs where very jolly and I even told them it was nice to see! Thank you

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jan15378 . 2019-12-16

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Food very good, male server very rude and has no customer care at all, he took are order then totally forgot about are drinks, had to go to bar during meal to get I’m a regular customer and normally go in bar area to avoid him are own,

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davepolo . 2019-12-12

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A lovely family meal at a great price, what more can we ask for, served by Matt who couldn’t do enough for us, such a lovely well mannered young man whom it’s obvious has learned so much for such a young man. We will be back again soon.

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jonmacca . 2019-12-05

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Great treatment from the staff for the 40+ dinners in our Xmas lunch group. The staff were really helpful making sure that everyone had a great experience. Many thanks to all. We will certainly be back.

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O551JNthomasj . 2019-12-04

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Had many carverys over the years but never here, hands down the best quality one by far!!! Staff were attentive but not overbearing, there was not a single item of food that was under or over cooked and the value for money was excellent.

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l0u1982 . 2019-11-29

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