Toby Carvery in Bromley

Stayed at the hotel attached to the Toby pub. Lovely room with all facilities once we were able to get our key to the room, we had emailed and called requesting a early check in with no reply till the day after we stopped which was no use to us. The lady in reception was rude and unhelpful. We asked for our key at 2-40 and was told no early check in we have to wait till 3 pm. However when she left reception another lady came and gave us our key straight away!!!!! Very strange ! Other staff very welcoming.

We went to the Toby in Eden park for breakfast. Sadly this was the worst service and food display for breakfast I had ever witnessed The bacon 3 slices that were on display shrivelled up being kept heated for far too long. 4 empty trays a pot with some beans in mostly sauce Two eggs which were like rubber due to being kept hot but there were a lot of mushrooms though. When we asked about some fresh food. A man came out to see spread his arms out and said I suppose we could do some sausages? Take five minutes? We had prepaid 17.95 for two breakfasts? And all that was edible were mushrooms and sausages if we wanted to wait the attitude was not what we expected As we had been for many many evening meals and almost always very happy the food quality and service

We went for a work social evening and the staff were very accommodating. Huge thanks to Isobel who assisted and welcomed us.

Nice visit Good variety of meat and vegetables. Reasonable price Good service makes you want to come back

My delivery arrived on time food crammed into a tiny pot consequently mashed all together and looked awful with meat stuck on top which was dry and fatty. Yorkshire which I’ve always thought were large and crispy resembled a frozen tiny basic frozen one and flat . One potato was grey in colour Cold unappetising. Won’t be ordering takeout again

The carvery is situated at a considerable distance from our location; nevertheless, whenever we desire a carvery experience, Eden Park is our establishment of choice. The staff, particularly David and several other team members, consistently provide a warm and welcoming atmosphere, while the cuisine is consistently well-prepared.

So it’s 7pm on Monday bank holiday and they only have gammon and a sad looking couple of veg options. The staff look tired and fed up. It’s like everyone has given up in here. Also got charged double at first so you need to check your bill!!! Asked for dessert and not until we waited 20 mins did they say “the ice cream machine is not working” what they mean is they shut it down early because they want to go home. Don’t work here then. Toby Carvery you have a problem on your hands here! Terrible food and service. Don’t come here, it will ruin your day.

Rosie was our server and she was A1! Friendly, bubbly, willing and humorous! She made the evening enjoyable for my family of 4. Front of house needs to be more friendly and SMILE more! Make me feel your happy to welcome guests and not like a chore! Someone with Rosie's personality needs to be there. Once we got past there it was great!

Lovely breakfast, the staff were very helpful! Especially Christy. Loved the sausages, cooked just right. Thank you for your hospitality.

This Tony Carvery is situated in Eden Park opposite the railway station. The Toby has a car park for customers, but you must enter your registration number. The pub/restaurant is extremely clean and tidy. The staff are very friendly, helpful, efficient and have a sense of humour. The menu has an excellent selection of food and the food is not disappointing at all. It is very tasty and cooked perfectly and presented well. It was also value for money.

My 3rd visit for Sunday Carvery within a few weeks, introducing family & friends (new customers) to this particular carvery. Each time the food has been so tasty, with such a variety of veg & meats. A clean and comfortable venue. And, the staff have always been helpful and attentive, an asset to the restaurant.

I went to Toby carvery at Eden park to have a late dinner I was enjoying my dinner and then I heard the chief. Who was serving customers taking the piss out off 2 black couples speaking West Indian. To the bar man with the tattoos on the back off his neck laughing taking the mic at how they spoke it was so loud. I didn’t no what to say but I can say it was dam right racism. If the couple’s husband heard you there would have been a big fight so I’ve reported him to head office. What type off staff do you have serving customers. Racist you need to be sacked and the police called I will not let this go easy

I put 1 star but if I got give none I would as a family we often eat at Toby carvery and normally go to badgers mount which we always have a good experience today we decided to try Eden park and regret this greatly what a poor experience we had We was shown to our seats and asked if we was having carvery and told that a sever would be with us shortly. We waited 15 minutes and gave up waiting for the server and went up to get our meal. The mash potato you need a knife to slice where it was so dry and in one lump and the roast potatoes was extremely over cooked We walked back to our table with our meal and our sever was right besides us and at no point took our drink order we picked at our food and asked for our bill as we were fed up that we had not been asked what we would like to drink as we had not had any contact with our server through out the time we were there. We asked someone for our bill and was still waiting 10 minutes later so my husband went up to the bar and asked someone to prepare our bill and was told don’t worry about it. In the end we went to the checking desk and explained to the manager about our experience and received no apology about the poor service and poor quality of food and was charged £29.97 for and awful time and when I got home I wondered why I have been charged that amount for only 2 carvery’s as we were not offered any drinks A terrible experience Poor service Poor food Lack of communication And will never visit Eden park every again

Great place and great staff. Plus good food. Well done to the staff you do a great job and make everyone feel welcome.... Thank you

This place ive been on and off with due to the way they manage their customers cause i don't think they generally care. The customer service is of poor standards and its down to the management. The team members are generally ok but its the way they have been managed if not trained. No vibes amongst the place and it seem like the whole place was bombarded with dirty plates. Communication for customers is poor and the way its ran is totally wrong. The food is generally ok but this time my roast pork was raw which was dissappointing. Not the kind of M&B standards i'd expect. Not impressed and this place needs a massive uplift in management otherwise it will go down in flames. Shall be taking it further with their head office as i could've faced a serious case of food poisoning had i ate the raw meat.

Terrible experience we have been told by the manager after we had are food do you want any dessert we said no she straight way bought the bill and told us to live because she needed the table because she had a group coming I still had a full glass of beer left the beer on the table and I have paid the bill in the bar so i will never go back it spouse to be Christmas dinner and it had been ruined so stay way from this place

Overall a good experience. Check-in was slow but it's fine. You check-in via the restaurant side, after that you're granted 24 HR access to the hotel side via key FOB. If you have a vehicle, register it at check-in and you won't have to pay for parking. Keep in mind that if you're late for last check-in you may have no access to your room (which is clearly stated in the mail sent to you prior). Hotel room was clean, toilet was clean. Housekeeping was great. Remember to bring your own slippers because they don't give you a one time use. Some of the lightbulbs in the room need to be changed as one of them were burnt out which led to the room being unnecessarily dark. The rooms do NOT have air conditioners so keep that in mind if you're booking in warm seasons (they provide you with a small fan) but they do have electric wall mounted heaters for colder seasons. Internet access was problematic as it wants sign up to send an sms but you never receive the code. We didn't have breakfast as we were looking for Halal options. The hotel sits right across a train station (Eden Park) where you can ride it directly to London bridge or further, Charing Cross which is great if you want to explore central London, going with car would have been very hard because of traffic and Congestion Charge. There's a market down the road and different food options nearby. Like I said overall a good experience.

My first visit here. Came up from Bournemouth to help move my son into a new place on Friday. I stayed here overnight and also had dinner in the carvery. I had booked a table for 7.30 but my son was help up at so changed to 8 then to 8.30. This was no problem at all for them. Staff were really welcoming, helpful and friendly, two in particular were excellent. I have a LivingSocial voucher that offered two courses for 2 people for just £18.99. This had a restricted menu but included the carvery which is what we wanted anyway. Dessert wise, still plenty to choose from even fro the restricted menu. Son had ice cream and choc brownie. I had ice cream, flake and strawberry sauce. As it was quite late, there was no queue at the carvery. Drinks arrived quickly and were waiting on the table for us when we returned with out food. Son had turkey and ham. I had beef and pork. The pork crackling was excellent and plenty on offer. Good portion of meat. Of course we both overloaded our plates and it beat us, even though neither of us had eaten all day. I was surpised at the drinks prices but I don't drink out often. Also surprised that a single gin was £4.50 whilst a double was only £6.50. I missed a trick on my app. Didn't spot a free welcoming gin when ordered at the same time as a full meal!!! I highly recommend the Gordon's Mediterranean Orange gin. Service was quick and with a smile too. Also very clean tables. I highly recommend. My room was also very good (Room 2), ground floor with window onto car park. Despite that, very quiet. Everything I needed although I'd have liked more than 4 little milk portions. We all know you need more than 2 in just one cup of instant coffee sachets! Bed was comfy and my room was very quiet. Tv good too. Nice shower. Just as well, cos the only problem I had was that I couldn't empty the bathroom sink! The plug seemed stuck in and I couldn't find any way of raising it out of the hole. I then thought maybe it was a slow self draining sink but no, an hour later and all th water was still in it. This meant I couldn't wash my hands cos it would overflow, nor could I fill the kettle, cos it would be submerged in a sinkful of water, nor could I brush my teeth or wash my face over it in the morning. Had to do all that in the shower instead, include fill the kettle! But overall, very good value for money and comfy.

Firstly we should say how happy we are with the room, location and easiness to find etc, the room was huge, clean, fairly modern with tonnes of plugs n usbs etc etc, very comfy twin bed we managed to push together.... we ate in the evening taking advantage of the old school carvery and the price was really fair, great quality carvery, absolutely burst our bellies, but! we still managed to have a honeycomb and chocolate sundae in bed later on..... ...but breakfast though? we came down to an empty host station, empty bar etc, waited for about 8 mins, then a manager approached with a sour face/morning face, asked us if we had paid......twice she asked us if we had paid, we paid online....£6 for brekkie or £8 if you want coffee, anyway....we approached the counter and not a single bit of protein for a vegetarian, i had to find the happy host again and ask if there were any veggie sausages in the kitchen to which she asked if i had paid....again.... sausages awful.....room no bad. x

The Toby Carvery Eden Park is a large pub and restaurant with a hotel. Free car parking is available if you book in when you enter the restaurant. Lots of seating is available as it’s very popular and can be very busy. A large selection of all you can eat breakfast is available as well as a main menu offering dinner/lunch for £8.99 each. There is lots of choice on the main menu and very good portions of well presented food are offered. The staff are welcoming and friendly and this Toby Carvery is very clean.

Came back from Holiday and stayed overnight. Was looking forward to a decent meal after being in Spain for a week and the Carvery was disappointing. You get to choose 2 kinds of meat so went for the beef and turkey, the beef was chewy (think the guy carving was carving it wrong way) and only 1 slice of turkey and overcooked veg. The yorkshire pudding was the best thing on the hotplate.

Probably one of the best Toby carvery’s I’ve visited for a while. I usually go to the south croydon branch as it’s closer to home but the service there is terrible and whilst visiting a friend in Eden park we decided to get a roast. Service is great and the food is hot and tasty

Great restaurant with very nice atmosphere, very good food and drink with very friendly staff who looked after us all evening.

We dined in this evening, and have to say we had a great overall experience with exceptional service and very friendly team.

Staff and food are always exceptional. Had breakfast for first time in Eden Park and could not fault it at all. The whole restaurant was clean and tidy and food was as always cooked to perfection

To be fare the food wasn’t too bad but the experience was spoilt by the rude and miserable so called manager. Who in my and 2 other tables next to us opinion is doing your company in justice. Love a Toby carvery but won’t be going back to this 1.

Fantastic food quality, attentive and friendly staff. The atmosphere was brilliant with the staff ensuring all our needs were met. I highly recommend. Thank you Toby Carvery Eden Park!

Great service, staff friendly and attentive. Good food. Liked the table I was on, very nice sofa seat. Would recommend eating here

Me and my mum go down to London on a regular basis throughout the year and we changed our place of stay to here. And we are NEVER disappointed with the service and the breakfast! But what makes it a trip to remember is the staff, and they remember us each and every time and are welcoming and can't do enough for you! They go more than the extra mile! And are on first name terms with us! The usual bar-person ben is always on point with our drinks and service at the bar and will always have a chat when you get to the bar. He's friendly, polite, good laugh! And has a great local knowledge. Another member of staff that needs to be mentioned is Isobel, again can not do enough to help you. She has looked after us when we are there and made our stay enjoyable and rememberable and will be the reason we come back! She greets us with a smile every day and goes above and beyond to ensure we have the most amazing stay! These are the 2 memebers of staff that we have highlighted however i cant fault any member of staff that works at this hotel. And the all deserve to be recognised for what they do and how they make our stay perfect! We look forward to seeing them soon!

Me and my girlfriend go here often for either breakfast or lunch and it’s always good, food always tasty, service good, flavoured refills even better

Ok. My friends and I go to toby for either breakfast or dinner regularly. Today we decided to go and have breakfast. Omg the worst meal ever. The food was cold and tasteless and bland we paid over £15. 00 for breakfast and its was...

I have been coming to this toby for year with my friends and family always been my favourite one but today's visit was the worst the staff were rude from the front of house down to my table staff . Food was dry and burnt....

Decent quality meats, good selection. Unfortunately all the food was only luke warm. Restaurant could also have been warmer.

My husband went to Toby Carvery on 06/06/23, he registered our car when he arrived and paid for a parking permit for an hour but was advised at reception staff that all he needed to do was enter his registration at reception which he did...

Waitress did not understand Wowcher voucher terms and conditions (voucher shown ahead of ordering). She said she would check at end. So parents ordered courses not included on voucher. Then at end of meal manager wouldn't accept voucher. Terrible customer service. I also hold Wowcher...

Got the 4 Yorkshire puddings and they were not great worst apple crumble ever unfriendly welcome host too!

On Friday 13th January we had a wake here. When I initially called, I spoke to a manager. They were very accommodating and helpful over the phone. I had it booked in very fast & easily. On the day, the assistant manager (Ashley) sectioned off...

We were a party of 10 adults and 10 children booked in for the breakfast with Santa. We were booked in for 10:15. There were some hot food selection left, but no replenishment of food that had finished. No beans left, or fried eggs. No...

Don't come here if you're not white, staff are so rude and racist, and this isn't based on 1 visit, they do this everytime. Don't even acknowledge you when you walk in, absolutely disgusting, instead of having personal conversations with their colleagues how about you...

Went for lunch today with our92 year old neighbour was 4 of us. It’s a very cold day and no heating was on!! When we told the manager she said that the air conditioner was not on! Thank goodness it wasn’t the place was full...

Just had a lovely meal, staff were very helpful and attentive for a Friday night! Also the mature gentleman server carved the meat beautifully. Thank you

* Polite, friendly and helpful staff * Modern, bright, clean and comfortable environment * Efficient service from reception, bar, waiting and kitchen staff * Warm, tasty and well-presented food * Highly recommend!

Upon arriving it was hard to find a parking space. Car park was full. After finding a parking space approched the restaurant and then had to stand in a large queue Even though the table was booked. Finally seated then waited to order drinks. Then...

The portion of meat was far too small - 1 small slice of pork and 3 very small pieces of gammon. On a positive note, the vegetables were well cooked

I’d not been here for a good couple of years so have it a go again recently. Service was a bit slow as it was quite busy but the food was better than what I remembered. Great carvery which was all served hot and tasty....

Our experience at the Eden Park Toby carvery was amazing. Myself and my partner had dinner at the Toby Carvery on Thursday 28th July 2022. The waitress named Emilly, who was very friendly, cheerful and helpful. We were served our dinner by Dave who was...

Ok I have been to a lot of Toby’s in my time and I’ve eaten a lot of breakfasts and this one is the best of the best in fact I will go on record to say this place is the best place for breakfast...

Found a hair in my food told staff and they were extremely arrogant and rude and unwilling to address this issue. Especially the manager and waitress Emily.

My Father passed away recently and we needed to find a venue for the wake. I contacted the Carvery and a lady called Donna was extremely helpful in helping plan this side of the day for my. Donna was very kind and understanding whilst explaining...

We went into Toby Carvery Eden Park on Wednesday March the 23rd at approximately 5pm. Had a quick drink in the bar area and then went over to the restaurant. Unfortunately when we were seated we were seated next to the entrance/exit as this was...

Stayed here last minute to attend a party, good for the train, clean, warm not overpriced. Staff helpful, carvery good value, breakfast excellent. Toiletries provided rooms quiet, clean with large TV. .

My Family and I are regular visitors to Toby’s in Beckenham, Bromley and Croydon. Great food and great staff until this evening. I have an 12 yr old 1 yr old and 2yr old. 5 in total including wife and normally book a table for...

3 adults and a toddler dined here for Sunday lunch. Food was hot, servers friendly, hosts welcoming, free parking, clean toilets. Queuing system for carvery felt uncomfortable and a bit crowded.

Ample free parking - clean premises - polite efficient staff - good quality food - good selection - reasonably priced - open every day

The food was cold lukewarm at best and we had to wait for gravy for it to be cold. It’s a shame because it’s normally alright.

The Toby Carvery is well known and the choice of meats and vegetables along with big Yorkshire puds is usually very good. Our meal today was booked - good idea to book the table - and staff were welcoming and efficient. Good quick service.

Always a great selection of meat and vegetables. Lovely waitresses and polite and friendly carvers. My favourite Toby in Kent.

We booked for a family lunch after a funeral which firstly was overseen by Laura and Kate as we had to make a few requests and changes. They were both very professional and kind in accomadating our needs. We first went into the bar area...

To start by being greeted by an indifferent member of staff should have warned us this wasn't going to go well. Hard roasties and parsnips, tasteless carrots and cauliflower, and none if it was very hot :-( The only saving grace was our lovely server...

The whole team were amazing, as was the food. Maisie in particular was attentive, polite and extremely helpful

First visit whilst catching up with friends, won't be the last. Staff were very welcoming, helpful and friendly. Great room with everything needed. Food in the evening and at breakfast was great. Will be visiting again.

Took my daughter for Sunday lunch, it was all surprisingly good. The meat portions could have been a bit larger and the green beans cooked a little shorter, but all over much better than most pub Sunday lunches, even the roast potatoes were nice. The...

Toby offer a formula. At Eden Park they provide it with a friendly and relaxed touch. The choice of meats was excellent, cooked well, generous portions and accompanied by a wide choice of vegetables. Vegetarian alternative also excellent. Service was quick. Atmosphere warm and friendly....

Will begin with the positive aspects of our experience. We had a warm welcome and the staff member who seated us was very accommodating when we requested a specific table. Couldn't fault the carvery, great food and great value. We were checked on once or...

Went for a couple of pints, people standing at bar,was told I couldn't stand at the bar due to covid regulations.... ?? Every bar I have been to since regulations have been relaxed allows people to stand and sit at the bar. Hopefully Management can...

Absolutely amazing our waitress Laura was a doll excellent customer service nothing too much trouble the food was excellent definitely returning

We have NEVER been to a Toby carvery like this! There were a few people without a mask INCLUDING the man at the door dealing with the bookings but had the nerve to give me a certain look and told me to go and get...

Thank you Dan and Linda for an amazing afternoon/evening. Absolutely brilliant service from you both. Friendly helpful and overall Great my son loved it as it was his first carvery. Food was amazing and well done with the social distancing part and keeping to rules...

I’m not usually one to write reviews but I felt one had to be left on this occasion. We visit this Carvery regularly, but only for the food because the service by the managers and front of desk is awful. The lady manager shouted at...

Thought we would squeeze in a midweek trip before the 2nd lockdown. Shown to our table on time and were given a lukewarm welcome at the front desk. Ordered drinks and after waiting 15 minutes decided to go and get our food. No queue and...

normally i’m a big fan of toby carvery. i come here a lot with family and normally food is very good but this time it was disgraceful!! the Roast was cold and very basic i mean for £8.50 i can’t really moan but i was...

We had a lovely Saturday lunch in a socially distanced (almost empty) restaurant. Our waitress explained the covid one way system and process for getting our food. Our waitress was very attentive and drinks refills were brought before we'd asked which was great. The only...

Ate here as we were staying in the attached hotel. The new COVID regulations made the experience a little different, with some odd additions. The oddest is someone has to take your plate to your table for you, probably to comply with trade service rules...

Recently renovated so looks good. Very quiet lunchtime. Arrived about 1.00. Good covid measures but food and atmosphere truly dreadful. Service was quick but miserable. Food was understandably dished by the chef. Unfortunately horrible food - Luke warm, dried out and swimming in brown tasteless...

I visited this carvery a few times since they reopened and every time I found myself being seated next to some crying, shouting, running, moaning, etc. brats with their parents ignoring them and lacking any reasonable parenting. Let's put it this way: I think it's...

Really decent carvery, only issue was the service.I purchased 2 carveries at the bar as no seating was available in the dining area. I then realised I had a voucher for 1 free carvery and the manager refused to refund my original purchase and put it back through the till with the discount applied.This really annoyed me as I'm a regular customer and any other restaurant would she done without hesitation.

Ate her on Saturday evening with family, what a disappointment, only 2 meat choices available on carvery Pork or Gammon, veg was obviously frozen and cooked and reheated to death. Weird bowl of macaroni cheese, which was so sweet could have been a desert, bowl of gravy with onions floating around in it, all lacked any flavour, however the place was packed beyond me why! Hands down the worst roast I’ve eaten anywhere for a long time. Up your game Eden Park or ditch the chef!

Had a family meal there ...food was hot and tasty the service was brilliant our waitress was so friendly and efficient will definitely go back ....great value for money

Be AWARE.you are only allowed 90 minutes here to eat a meal. Took my family to lunch here/,at no time was I told we had to eat within the 90 minutes. Ordered a starter{which we wouldn't have if we had known) then queued for 10/15 minutes for main, I'm a slow eater and told if we wanted a sweet we had to leave table and go in the bar, we had been at the table for 1 hour 25 minutes, and told we should have read the small print on booking. My late hubby and I have been using this carvery for over 30 years. Waitress was fine but desk staff indifferent and unhelpful. Toby has lost 3 generations of future customers , as we will not be back. Primo Donna in west Wickham next time

Book a table before going gets really busy on a Sunday. I had a great meal with the family customer service was excellent the chef where awesome, Matt was a great help and laugh that’s what you want when you go out for a meal. Matt explained the ingredients with our diet was something special don’t usually have someone explaining. He took his time with us and had a bit off banter would definitely go back and spread the word well done Matt.

This is an annual outing for myself and a large group of friends. It is ideal in that it has the capacity for these size groups. Also it is good for catering for varying tastes and value for money. Obviously not aimed at Vegetarians or Vegans. Although they could eat just the vegetables from the carvery in theory, but that makes no sense as it becomes an expensive meal for what is normally very economical, extremely filling and perfect for those on a tight budget.

For over a decade now me and my friends have celebrated Christmas at this Toby Cavery, and each year we’ve grown bigger as a group with partners and children, and we’ve always enjoyed our experience. However this year has been such a disappointment from beginning to end. We tried calling and calling to book a table, however no one ever picked up. In the end we booked online for the maximum online with a note for an additional chair and high chair. In that time we still continued to call to see if this would be ok. It wasn’t until near the date of or reservation that we managed to get through to them at which point they said rudely that they couldn’t do any more than 8, which is fine if it wasn’t that it was so close to the booking date and there was slim chance of getting a table booking anywhere else so close to Christmas. We then luckily had a few drop outs, but upon arrival were greeted with the host rudely commenting about our booking as if we were not there about the note I’d left, rudely saying how they wouldn’t extend the table. At no point did anyone try to call me to say they were unable to extend the table. Once we were seated and ordered our drinks, the drinks machine wasn’t working. When a person on our table asked for a different drink our waitress, Nannette was quite rude in response. We enjoyed our food, and was still enjoying our desserts and drinks when our waitress came over and plonked down the receipt and immediately came back with the card machine asking if we were ready, which quite obviously we were not. The email confirmation for the booking did not state there was a time limit on the table and they did not mention this when we arrived, so we were quite taken aback. We had to hurry out, moving our drinks to the bar and leaving half a dessert. I’m sad to say that of the many years we’ve been dining here, this has been the worst service we have received and even though the food as lovely as always and the chef serving at the carvery was top notch, we are unlikely to return and will take our Christmas tradition elsewhere.

We all had carvery which was lovely tasted. & nice & hot staff very helpful ass well brilll for the money

Plenty of choice for the breakfast buffet - sausages, bacon, bacon hash, hash brown, fried eggs, baked beans, tomatoes, mushrooms, and even Yorkshire puddings with option of gravy! Option of purchasing unlimited tea/coffee - all help yourself. I asked for scrambled egg instead of fried but this was not abailable. Make your own toast but only white bread available as had run out of other choices. The waitress also said they had run out of strawberry jam too! Usually they offer a vegetarian sausage but unfortunately this was not available at the time (seeing as a friend was vegetarian, this was a big disappointment especially as I called the day before to check. No discount offered seeing as she would just be eating the beans/mushrooms/tomatoes). On our visit, they also ran out of eggs at 1020 (buffet runs until 11am). Free and ample car parking, but make sure you tap in your registration number in reception or you will be fined (cameras). This covers you for 3 hours free parking. Not the best quality sausages and bacon (at £4.69 you wouldn't expect otherwise), but all the food was cooked well, and perfectly displayed.

Well I will never come here again the place has been going down hill for ages and the staff are so nice the place has got worse and the old manager was so good and accomadating and the place was clean now it looks run down the skirting board are filthy and the general manager needs to go back and learn customer service

Waiting staff very good. Food was shocking to say the least. Potatoes rock hard, mashed potato was so dry it was separated. Clearly no butter or milk in there. Just probably the worst Toby carvery we've had to visit. All the food was clearly sat there for some time. I get wastage, but don't cook so much food if you know you're not going to be so busy?! It's not rocket science.

After eating a meal , I visited the Men’s toilets to find this . Not really acceptable. Won’t be visiting again !!!!!

Arrived on time to be delayed getting seated & very slow getting our food due to the speed of the cooks. Waiting staff are very good but the managers are terrible & then they tell us there's a time limit on table's. You also need a steak knife to cut the pototes. Horrible place

Yesterday the 15th September we visited for Sunday dinner as a friend had recently been and said the food was lovely so we decided to give it another go as the last time we visited was before the refurb we visited in December 2017 and the food was terrible and cold staff offered to warm it up ie microwave it we left without eating, This time I am glad to say this visit was a 100% improvement there was plenty of meat served and the vegetables were hot not like last time plus the staff were very friendly and attentive especially CHERYL our server when I told about our last visit she was very apologetic even though she was not there on our last visit she made our meal even better ,so we will be returning

The food was not very good. I was given 2 slices of the roast beef and 2 slices of the roast chicken. The slices were so thin you could see China through them. The chicken wasn't tasty, the potatoes were overcooked and the green peas soggy. The desert was disappointing. Definitely not value for money and I would not go back. Our waiter was lovely.

I have visited the Toby Carvery at Eden Park twice now in the last couple of months, both occasions for a catch up meal with different sets of old friends. If you like a good old British Roast you won't be disappointed as there are 3 roast meats available at any time and all the vegetables, stuffing balls, Yorkshire puds etc you can eat. The second time we visited was an extremely hot evening in July this year and none of us could face a roast dinner. It was the first time I hadn't actually had a carvery meal at a Toby but I have to say I was very pleasantly surprised by the menu. A lot of the options obviously included roast meats from the carvery but 3 of us had the ploughman’s which I can recommend, and one of the party had the steamed salmon. My husband had the "burger" which was basically a selection of roast meats in a bun, but he said it was very tasty. The only disappointing thing was we were charged starter prices for a side salad as the dishes didn't come with a salad and it didn't seem to be possible to swap the vegetable option for a green salad instead. Ho hum. Other than that one little gripe everyting was very nice indeed, on both occasions.

We stayed at this hotel just over 2 years ago and we enjoyed our stay as the staff were friendly and very helpful. So we stayed again last weekend we had the same room as before but it had been revamped to a high standard we also used the restaurant in the evening with family we all had the carvery and everyone enjoy the meal.

The Eden Park Toby Carvery has had a tasteful makeover and complements this with a basic but tasty menu. Their carvery is excellent value for money. Loses one star owing to slapdash waitressing from a waitress who preferred gossiping to her friend instead of serving us with the bill despite repeated attempts to attract her attention.

Our teenager girls love to eat here. Watch out for the parking situation now and make sure you check your car in at the keypad or you will have to pay to park or get a fine. Staff always seem over worked .

This is a good location for a meal and catch up..recent refits have improved the appearance of the restaurant.

Decided to take my son & daughter for breakfast . Haven’t been here before but it’s my first & last visit! The plates on the buffet were dirty , not just a couple but a stack of them . I politely told a member of staff who removed them & replaced with more . She obviously didn’t like being informed & huffed & puffed. The food was buffet style, which is fine . Nearly everything on my plate was stone cold before I sat down , the quality not good. I should have complained but felt it wouldn’t have been very well received ! I realise it’s not expensive to eat there . Definitely money wasted .

Had a wonderful Sunday lunch here. The Buffet items were so tasty lots of great roasts and fabulous sides . Really enjoyed it and it is such a reasonable price . We had the basic breakfast here also as we were staying in the lodge. It was very poor with very little left after 9.00 . Didn't try the cooked breakfast but will next time as it looked good.

The service is usually reasonable for dinner but appalling for breakfast. Today there were no eggs, no sauces, no butter knives or spoons, a half hour wait for half the food to appear. No white bread or milk available without chasing down the miserable, couldn’t give a toss manager and as half the customers were complaining, their refund policy only works if the problem is sorted by 11am-just as the session ends.

Booked a table online and popped along with my £10 Birthday Voucher from Toby. Was slightly disappointed with the get selection this visit, especially the leeks as they were very dried up. Also, the beef was very chewey and heard other diners comment upon this. The other meats were lovely as usual and, of course their dripping roasties.

I would never EVER eat from this establishment. Just Eats delivery was 50 mins late and the “manager” said the food would stay cold. Wasn’t happy about that and he proceed to say - if you speak with an attitude, we’ll just spit in the food