The Queen's Head in Bromley

Very good service. Great atmosphere, Paige especially very polite and welcoming.

We visited and had lunch today at this pub and were very disappointed with the service. We ordered our meals via the QR code on the table. Our drinks were served quite quickly but then we waited and waited for our food. After 30 minutes I went up to the bar to ask how long our meals would be and was told by a staff member that due to staff shortages there would be a wait. I asked how much longer - the staff member stated only 10 minutes longer. In fact the food finally arrived after 60 minutes in total(!). At no time did any staff alert us to the late running times of meals or make any apology for the delay. I did complain again to the server when the food finally arrived and he did apologise for the delay and offered us a complimentary drink. I appreciated the gesture but felt that should have happened anyway without me having to complain twice. My husband had ordered a salad which included avocado but it had none so had to be sent back! Overall a disappointing visit and we feel reluctant to return after our experience.

Sheree, Tracey and Paige where amazing food was amazing amazing place

Food great atmosphere great took our time and weren't rushed...bit chilly in there

We were looking forward to a roast dinner at The Queen's Head this afternoon. What a dissappointment! We arrived on the dot of 2pm. It was gone 3pm before we got our starter. By 4o'clock we had still not got our main course. None of the tables around us were being served food either. 3 young girls were serving in the pub. They were left to take the flack from customers. Where were the management, who should have been there to explain what was happening? We left just after 4am and found somewhere else to eat. We will not be eating there again.

Lovely food and staff are so nice a very welcoming place to eat , love eating there one of my favourite places to eat and drink , very reasonable prices too

Wicked place wicked staff would highly recommend

Stayed the night to celebrate our 49th Anniversary. Arrived for check in with a complementary coffee. Shown to our room which was lovely and even included a anniversary card from the establishment En suite was well equipped and the usual tea and coffee was available with fresh milk. We dined early and the meal was excellent. A glass of prosecco was given to us as was a small sweet wishing us a Happy Anniversary.

Katie is amazing! She goes above and beyond to make every guest feel welcome. The service and drinks are amazing. Always a great night here.

Popped in on a Wednesday night for some dinner & everything was good the staff was very friendly & helpful Thank you to everyone

Amazing staff, absolute weapons. Great atmosphere, really make you feel welcome. I've never tipped so much in my life.

Came down for a Saturday night drink with friends and got made a banging Pornstar by Ben! Grace lovely on service as always too :) as was Sheree and Emma xx

Sheree and summer were superb. Staff are always friendly and pints always brill

came to the queens head for a few drinks with my mates, staff were lovely Sheree and summer where very friendly and great chats.

Sheree and staff amazing good pints good vibe

Had an amazing meal there today, fantastic new staff! The new manager knows what shes doing

Great service, cosy atmosphere, Christmassy and a welcome visit to this well run pub.

Good food great staff pet friendly I will be back soon

I come in all the time and the staff and atmosphere is great Ellie one of the bar staff she is great always serves great pints !!!

Come in here for pint after work and Ellie behind the bar has always got a smile and is always friendly Can I get her number so I can take her out Lovely pub and great food

This is my local pub The staff are always amazing and welcoming especially mark ! the food is lovely my favourite is the chicken schntzel overall my favourite pub !

We came back to the pub a couple of months ago after a long period due to bad experience in the past. It has changed 100%,the staff is friendly, the manageress is great and the drinks are good. Christmas decorations are great, there is 5 trees...the fire is on, great atmosphere.Keep it up Katie, you doing a good job.

Absolutely terrible so disappointed our poor little one thought she was seeing Santa the worst I have ever seen The kids got food served to them COLD AND UN COOKED by after we waited 45minutes for it. And waited another 20 minutes didn’t see a member of staff for that time to say anything we was so disappointed our little one was so upset so we got up to leave Only then to see a member of staff as we was walking out the door and explained why Was told that the member of staff was doing it on her own and she apologised. Apparently we will get a call from management All respect to that member of staff in some ways There was hardly any Christmas decorations just for out little one to see Santa say hello really as he passed by in a way spent ages with other children and about a minute with us Really was a massive disappointment for all

Sort of ok pub - lovely bar staff but the chef needs help ! Christmas meal was served with cold veg ! But warm gravy saved the complaint BUT freezing cold strip of Christmas pudding was unacceptable I am pretty sure the chef has never eaten Christmas pudding otherwise picking up the cold plate would have alerted them!

Starter were nice but then the mains were terrible, I had the Tandoori Kebab which looked nice but was cold and salad totally ruined it, was dry, old and earthy. Cajun chips were okay, scampi was very average and kids chicken burgers were again stone cold and the cheese topping was awful. When he was 3/4 through his dinner, the waitress took his plate and dumped all the used napkins on top of his food then gave it back. We then waited 15 minutes for my 7 year old boys ice cream ( his autistic and and a little inpatient) we couldn't be bothered to wait any longer so paid the bill of £69.00. Will never eat there again. I could understand if it was busy but was empty, we should have just got a takeaway

When we arrived my toddler found a 2inch nail on the floor. Food took 1 hour 10 minutes to be brought to us, all the kids Food was cold. Terrible

Terrible, save your money and go elsewhere. Vegetables cold, no breaded mushrooms, and shepherds pie had one piece of pulled lamb.

Very nice friendly pub with helpful staff and good entertainment. Highly recommended!

Absolutely love this pub, never fails me and the family !

Bar staff are always on hand and helpful, but the kitchen is closed most of the time in the evenings

Came on a Friday evening, atmosphere was great. The service was brilliant sheree, summer and chantelle were great. Great selection of beers on tap and good bit of music on. Great friday night oit.

Sheree is a superstar! Pubs good aswell

Sheree was lovely, served a good pint, was a good laugh throughout the night. Spent most of the night chatting to her.

The food here is brilliant, I am especially a fan of the chips. The service here is great and speedy from the brilliant bartenders, who will guarantee you an exceptional experience here! It is certainly somewhere I would recommend to anyone looking for a good pub experience Shoutout especially to - Emma, Sheree, Summer, Chantelle & Grace

Return visit after such a positive experience last time and am still impressed. Had Sunday lunch which tasted home made and yet again staff were amazing

A lovely welcome by Sheree and good service throughout the evening. The staff and especially Sheree went that extra mile. The food was extremely good. We had a mixed grill and fish, both good quality and cooked very well. I will return for sure. Competitive prices for food and drink.

Food was lovely. Atmosphere was lovely. Sheree was fantastic!

Impromptu visit on way home Very pleasant atmosphere, super friendly and attentive bar staff, Chicken and Leek pie is absolutley delicious would 100% recommend and will be returning.

Staff are lovely and friendly but music speakers are blaring in every single corner and niche that it's impossible. to concentrate on a conversation! Also could do with a few more Sofa/ comfy chairs as noone wants a dining upright. chair round a table for a cosy evening drink with a Partner.

The pub is very cosy and cute but what made our experience 10/10 was the lovely staff, izzy and paige, spoke to us for our entire time we were there, they were so welcoming and kind and funny. Would love them to get soke recognition for there amazing hospitality!!!!!

We had the best evening, food was first class and the service by Tom was exceptional. Thank you Queens Head for a quality night!

Had a few drinks with my family and Sheree gave a great service, really looked after us.

Lovely staff and service! Fave local place to go after a days work 🤗

Sheree was great and very friendly

Sheree is a joy - she’s very attentive and great service to customers

Sheree and her colleagues are a pleasure on a Friday evening, The pub atmosphere is relaxed and pleasant.I’d recommend the Queens Head to anyone looking for a relaxing evening and good service.

Great service, Sheree and Ben and the other staff are very polite and helpful, place could do with a refurb but hopefully now we have the new manager Katie who is also lovely this may happen

Terrible experience at Ember Inn in Green Street Green. We waited over an hour for our main courses, only to find out they hadn’t even been cooked because of an Uber order. After finally getting a refund for the mains, we waited another 30 minutes without any food, only to be told our entire order was canceled without any explanation. What should have been a special celebration for my daughter's birthday turned into a total waste of nearly two hours. The service was disorganised, communication was non-existent, and we ended up eating at a fast food chain. I won’t be returning, and I’d expect a refund for the starters and drinks.

We decided to give this pub another chance as the last experience wasn't good. Roast dinners were aweful. We shouldn't have bothered. My husband and friend had shepherds pie. My friend couldn't eat it. The veg was disgusting. Not cooked properly. All of us ate hardly any of it. Also couple on next table didn't eat their roast dinners. We did complain and in all fairness we were given desserts. Did tell Katie that her cooks were ruining her reputation. We used to visit this pub frequently. It was always packed. The food was good. Not anymore. Hardly anybody was eating and thr dining area was almost empty. Such a shame to see this pub go down hill.

Lovely staff great friendly environment and great selection of drinks

Superb customer service friendly staff and wonderful food plus a nice relaxing environment with a great menu of lots of different foods and drinks

Lovely afternoon out with the girls. Chantelle, Summer and Katie were great. Really friendly and attentive. Will be back again soon

had a great experience today a friend booked a table for lunch i could see it was very busy a waitress very slim blonde showed us to a table apologised for the delay was very warm and welcoming, i watched whilst we ordered our lunch this particular waitress did not stop from waiting tables to promptly clearing then and always with a smile, i managed to get her attention to ask for some tap water she smiled and returned straight away. i did not get a chance to ask her name but her hair was down fairly blonde black dress id like to add she is a credit to your company for her hard work.

I came in today and it was really busy but food came out quick the waitress Ellie was really polite and worked really hard with a smile on her face despite it being extremely busy. Would definitely come back again and be served by her.

Great staff. Katie, Summer and Ellie very friendly and attentive. Food was great

Brilliant day once again. The only issue being a couple who were constantly staring at the bar staff and were being very nasty to them. Apart from that amazing time :)

Staff pleasant and helpful. Beer as usual. Quite busy for a wednesday evening.

Fantastic place to eat! First class service from Cherie! Brilliant. Will be back. Lovely evening.

never been to this pub before. can safely say i will be returning. two lovely twins behind the bar made me feel very welcome. izzy and paige, thank you for a wonderful time.

this is my regular pub. I usually treat myself fo a pint twice a week and everything the bar staff are so friendly and welcoming. they always make time to have a chat with me. Izzy and Ellie especially are such lovely girls!

Came into the queens head for a quiet Saturday beverage and how welcoming was the girls working Sheree and IZzy where amazing and very attentive and helpful. Very good customer service. Thank you girls very enjoyable pint.

Amazing pub with a great atmosphere, staff were very friendly, respectful, kind and understanding. Some of the staff are fairly new so it’s best to be patient and give them time to get your order ready. The food is absolutely superb, theres a lot of variety to choose from and the chefs give you a lot of wiggle room to mix and match to make yourself the perfect meal. Also a decent selection of drinks to choose from such as cocktails, ciders, ales you name it. Overall it makes for a very enjoyable experience

Izzy and Sam had incredible service. Will definitely be returning for them

the place is unclean! carpets are worn out tables are sticky, glasses everywhere and toilets are disgusting! staff are inept at best!

Me and my partner both had surf and Turf Both over cooked, not just the steak the whole meal. My partner sen there’s back but I just got on with it. Hers come back out another 20 mins later now undercooked. Glad I had discount becusse I would not pay full price for this.

Went in for a Sunday roast yesterday and what can I say , not the dinning experience I was hoping for ,as I normally cook Sunday dinner it was a treat to go out for once for Sunday lunch, had half a roast chicken which was probably the only thing that looked ok, the rest was a disaster, 3 small aunt Bessie roast potatoes, a inch think slice of raw leek, 3 small lumps of raw carrot and two small raw cabbage leafs ! Now I know why there was only about 3 tables of people in there eating on a Sunday ! Definitely won’t be going back for a roast any time soon, I got a full refund but my partner was to embarrassed and continued to eat half of hers , made everything very uncomfortable due to the food that was presented

I came in yesterday for food and I must say it was lovely Katie and Ellie were very kind and helpful I will be coming back soon

good food but it could have been hotter. Nice place with pleasant and helpful staff

Very good value for a catch up with the girls.

Great food and always amazing service at the Queens Head.

Great pub, good location, great food and great staff. Fantastic evening with the family. Staff very helpful and great recommendations for food and drinks. Cocktails are great

Great place to go! Staff are friendly . Exceptional service from a staff member called Katie, always goes above and beyond Everytime I have been in there.

Amazing quiz night and great food. Wonderful service from Katie! We will be returning!

Went on a Thursday for the steak offer, wished I’d gone across the road instead, 4th time in ten years we’ve said “we need to boycott this place” after trying again, they really shouldn’t offer what they can’t deliver, both steaks came out tough as old boots, with chips that hadn’t yet been defrosted, I think my Nan was cremated less … the sea bass with mini cocktail not king prawns, the only toss given was clearly to the steak cooked on both sides 50x

Rubbish service. Waited over an hour for food to arrive. Staff couldn’t be bothered to come over and apologise! Waitress walked around the establishment with a no care attitude and even the manager was sitting on a table not even taking care of the situation. Training in customer service urgently needed for the staff and management. Avoid at all costs

2 times have booked a table for 6pm for 4 people. Both times arrived at the restaurant and both times sign on door stated kitchen closes at 6pm. No contact or email to say this before arriving. Today's excuse was that management were on an away day. Ended up at the Indian down the road very good food accommodating staff, fast and efficient service. If you want a drink go to the queens head if you want food find somewhere else.

They advertised the veggie roast having gravy for my GF and then after they brought us two dry and mediocre roasts, they litterally had no gravy for her at all. Like my roast was dry enough, but atleast I got gravy. The worst part is that they put in the menu that the veggie roast came with gravy, but then brought non at all. When we told our server, they didn't even care I pointed out it was on the actual menu and when they paid they should have said they don't have any and they didn't care at all. Worst pub roast u have had in years.

Dangerous toilet coming away from the wall and still in use !!!! and no lol rolls in any toilets Absolutely disgusting

Large chain pub. Lots of tables. Parking. BP EV charger in car park.

Nice food for good price and friendly staff!

food was excellent and service was great

Not a good variety of meat for the roast dinners, chicken was dry

It was a very nice atmosphere, the food was lovely and good value

I didn't think anything was great,adequate,at least one more front of house staff, menu and food needs a bit more oomph if that's the right word

If I could give more than 5 stars for this establishment I absolutely would. We booked for a party of 22 work colleagues for dinner on Wednesday 27th March. An area had been sorted out and worked perfectly. A shout out to Tom who looked after us impeccably and when I knocked a full drink over he was over with a mop in a flash! He was attentive but not overly so, seemed to know when I had a question and was just ‘there’. Ordering 2 courses for 22 was made easy with him and the food came at the same time with no errors. The night was a great success made all the better by Tom and his colleagues. I’d definitely recommend.

Amazing bar staff had an amazing evening tonight. Wasn’t to busy so was able to find a table by a warm fire and was welcomed by the staff Would come again

Lovely big spacious pub, we had a choice of tables. I have coeliac disease, there was no menu to look at, I was referred to glass onion. It is hard enough already with coeliac disease without having to faff about with an app!

First ever visit. Well done Ember Inns ! Great food brilliant staff and a relaxed friendly atmosphere..... going again tomorrow

Pleasant staff, good quality delicious food.

Long wait for food, tough rib of beef. raw sausages had to have another meal. Desserts came up before table was cleared, wrong orders on some, all cold. Hot drinks luke warm. Not much for Gluton free. Will not be returning.

Very disappointing roast.undercooked chicken lame frozen potatoes.friend had the posh😂!!!!! So called fish and chips with a table spoon size portion of mushy peas. So poor that I had to leave a review.

Lovely pub with a great atmosphere

Very quiet and sedate lovely place to unwind

Lovely pub in a quiet area. Offering a wide range of drinks and a large pub menu. Great atmosphere on the weekend and busy lunch in the week

Loverly pub , welcoming and nice staff Loverly food Dog friendly Little out the way from the main high street but worth the visit

Great pub with great food,friendly staff,Great choices of beers and the new manager is friendly and has great banter with customers

Came here yesterday wished I never bothered. Ordered starters mine was fine, partners starter chicken was raw and cold inside. It wasn't busy in there 5 people 3 staff, mains came out it was awful chips undercooked, eggs undercooked meat grossly fatty and after a bad starter it was very off putting a wasted amount of money and end the night with severe stomach pains and upset stomach.

We came here for Mother's Day and felt although busy the team were fantastic and coped well with the pressure. Although they had run out of roast chicken the staff were very apologetic and offered alternatives we could have instead. We will come back! But... can we have a porter beer and not just boring Amber ales next time?

Words fail me. I accept it’s Mother’s Day which is busier than usual but a m&b venue should also know this and be prepared for it. Service was shocking, staff shrugging their shoulders at us when we asked for the correct food. Table not ready so put in a corner. A 30 minute wait for a few children’s ice creams!! Disgusting attitude, appalling service and average food.

We went there on mothers day, it was busy. My kid uses a power wheel chair. The staff told us to make him stick to the table and not move around since the staff were busy serving drinks, understandle but all the kids were running around and anybody could have caused disruption to their service. I didn't like the fact that they stressed on my kid because he uses wheel chair, that too in front of my 7 Yr old son. It wasn't nice of them.