The Queen's Head in Bromley

Great service by Jake, Megan, Katie and a fantastic drinks selection!

Ben, was so helpful, went above and beyond with customer service, a real asset to the Queens Head Chislehurst

We hired an area for my husbands 50th Birthday. All correspondence with different staff members in the pub before the event was excellent. The staff on the day were brilliant, attentive and considerate to our needs. The food was really good, I was very pleasantly surprised for the cost. Anything we asked for during the day was done. The filter coffee was odd and a bit watery that’s literally all I can think of that was slightly disappointing I would definitely book here again, the highlight of this pub is the great, extremely hard working staff who ensured my husband had a lovely birthday celebration. Thank you

Last Sunday the weather was nice, so we sat in the pub's garden. We decided to order our food from the bar rather than the app, as we wanted to modify one order slightly, which we were told was fine. Our companions chose Grilled Seabass Fillets (Served with sautéed potatoes, king prawns, peas and free-range hollandaise sauce. 837kcal). When it arrived, it looked very appetising, and we had requested one to be without prawns when we ordered, which was easily catered for by the kitchen staff. My triple roast, when it arrived shortly afterwards, did not look so appetising. The greens were cold and indigestible, the potatoes were small and very dry and having expected a combination of sliced beef, turkey and gammon, there was only one small slice of beef, and two small slices of chicken on my plate. There was no sign of Turkey or the Gammon as advertised. I admit, the gravy was nice, but the meal didn't meet my expectations or the charged price of £16.49. It started to cloud over in the garden, so we came inside for our desserts. Despite my asking at the bar when we ordered our mains, should we order our desserts at the same time, we were advised there was no need to order our desserts at the same time. Today, I discovered by looking at the website, that meant we were charged the full price of £6.79 for our desserts instead of the advertised discounted price of £2.50 when ordering a dessert with a Sunday roast. Desserts were ordered again from the bar by my companion, I'm now expecting that my sticky toffee pudding with custard would make up for my disappointment with my Sunday roast. Unfortunately, no, it did not. The square of dark sponge I was served was the same dimensions as a standard size Post-It© Note, while the custard was served in a ramakin that I suspect could also double as a placement holder for a tea light. Today I looked at the online menu, and saw my pudding was advertised as containing a mere 266kcal. That was approximately 1 third the number compared to my companion's Strawberry & Raspberry Eton Mess Sundae. 671kcal. So a lesson learned, next time, before I order my dessert, I'll ask how many calories it has and what size the portions are. That way, I'd get my money's worth. Staff: Good, Polite, Prompt. Food: Disappointing, Overpriced.

Last Sunday the weather was nice, so we sat in the pub's garden. We decided to order our food from the bar rather than the app, as we wanted to modify one order slightly, which we were told was fine. Our companions chose Grilled Seabass Fillets (Served with sautéed potatoes, king prawns, peas and free-range hollandaise sauce). When it arrived, it looked very appetising, and we had requested one to be without prawns when we ordered, which was easily catered for by the kitchen staff. My "Sunday Trio of Meats" (Succulent gammon, turkey and beef, Yorkshire pudding with pork, leek and apple stuffing), when that arrived shortly afterwards, did not look so appetising. The greens were cold and indigestible, the potatoes were small and very dry and having expected a combination of sliced beef, turkey and gammon, there was only one small slice of beef, and two small slices of chicken on my plate. There was no sign of turkey, or the gammon as advertised. I admit, the gravy was nice, but the meal didn't meet my expectations or the charged price of £16.49. It started to cloud over in the garden, so we came inside for our desserts. Despite my asking at the bar when we ordered our mains, should we order our desserts at the same time, we were advised there was no need to order our desserts at the same time. Today, I discovered by looking at the website, that meant we were charged the full price of £6.79 for our desserts instead of the advertised discounted price of £2.50 per dessert when ordering a Sunday roast. Desserts were ordered again from the bar by my companion, I'm now expecting that my sticky toffee pudding with custard I had ordered would make up for my disappointment with my Sunday roast. Unfortunately, no, it did not. The small square of dark sponge I was served was the same dimensions as a standard size Post-it© Note, while the custard was served in a ramakin that I suspect could also double as a placement holder for a tea light. Today I looked at the online menu, and saw my pudding was advertised as containing a mere 266kcal. That was approximately 1 third the number compared to my companion's Strawberry & Raspberry Eton Mess Sundae. 671kcal. So, a lesson learned, next time, before I order my dessert, I'll ask how many calories it has and what size the portions are. That way, I'd get my money's worth. Staff: Good, Polite, Prompt. Food: Disappointing, Overpriced.

Sunday lunch was fine although they had run out of a few things but could be because we had a 2.30 pm booking? Service was good and waiters were helpful and friendly! Just do not use the Ladies toilet - it’s disgusting! I wouldn’t go back for this reason!

Good service, nice staff and good atmosphere.

Just came away from the queens head,shut the bar for 15 mins because they run out of glasses,really,a major pub like this and people were waiting at the bar only to be told this,pathetic,ive been here the last few weeks and its obvious that the place cant cope when the sun is out,people were turning up and leaving because of the wait time,my money will be spent elsewhere

Amazing time here, such lovely staff

Always been my favourite place to.go very welcoming and friendly

Hired part of the pub out for a wake. It was nice, bar staff were helpful and the food was delicious

Once again items are missing from my order last time it was roast potatoes this time it's 2 sets of seasoned fries. I thought last time would be a one off mistake but I've been proven wrong I would not recommend ordering from here as it seems they often forget items.

Nice atmosphere. Good Ambience feel Staff helpful and pleasant

I ordered 3 roast potatoes and gravy and only received 1.

Richard and Jake helped me have an amazing 50th birthday, with fantastic food. They went above and beyond to help me, family and friends have a wonderful time

Great night at The Queens Head tonight with live music.Good atmosphere.Why only 3 stars you may ask.Well the toilets let them down they were filthy.Dont like to say what you were faced with on entering.I know you're probably thinking well that's down to the punters,but someone should check them during the evening.Absolutely awful.Apart from that it was a good evening.Just don't use the toilets yuk yuk yuk!

Food and drinks were amazing along with the staff, just abit on the pricey side for 2 drinks and food will be returning

I had a mixed grill and a pint shandy staff were amazing and helpful as im a disabled wheelchair user. the food came out in a timely fashion as was cooked well and the presentation was nice. I use the ember inns app as it is easy to order and stuff ordered comes quickly. Just a note to wheelchair users unless your with someone who can mount a few steps in your wheelchair at the front of building you will have to go around the car park entrance and use ramp there. The car park is small and only one disabled bay also remember if you park to enter your reg at the bar to avoid a car parking fine

We made a reservation at Queen’s Head for Valentine’s Day, specifically looking forward to enjoying their steak and wine. However, when we arrived, we were told that they had run out of steak, without any prior notice. Given that steak was the main reason we booked, we had no choice but to leave and scramble to find another restaurant at the last minute.

Really nice atmosphere, such a lovely pub to come to, a good selection of drinks and nice staff

Lovely local pub and nice atmosphere, plus drinks aren't are overpriced. Staff are very welcoming

Parking free just enter your reg on the machine at the counter. Nice venue with good drinks and serves decent food too. Great atmosphere and the beer garden looks like it'd be lovely in summer but too cold outside for me in February lol

Clean and well presented pub with excellent service and nice food

Amazing pub and always had a good experience here! Megan is a great host!

Megan is so lovely she made my day :)

Fave pub in Chislehurst. Great food, atmosphere and really good prices. Also good for kids in the summer

Great vibe, attentive bar staff, definitely recommend!

Very friendly, welcoming and great atmosphere. Staff are great, helpful and on the ball. Enjoyed an evening out with the girls, accompanied by live music. Great space for summer sippin’!

We held our dad wake at the pubs, staff couldn’t have done more for us, I’m sure my dad would have been super proud! Thank you

Megan was amazing! Great service

This pub is wholeheartedly the best pub in chislehurst. The food is amazing, the drinks are reasonably priced, the garden is spacious and the staff are very friendly and attentive! Very much recommend!!

Absolutely class. Great choice of pub classics, but excelling above the usual pub quality. Came here for Valentine’s Day, and it was just right for when you want a calmer cosier environment, without sacrificing good service and a quality meal.

Jake and Amber made sure I had a very memorable day with my family

jake is the best server ive ever experienced she is so friendly and helpful. lovely pub and atmosphere!

Great food at a reasonable price and good staff

Came here with a couple of friends for lunch last week. Brought my friends' cats with us, and the staff were lovely about it as we find it's hard to go to places which will allow cats inside. The staff found us a nice out of the way booth where we could sit happily and the cats could watch out of the window and see the world go by. All the team came and made a fuss as well! So great to see a not only dog friendly pub local, but also a cat friendly pub! We will be back with the cats! Food was also superb, despite a couple of allergies for two of us, but the team were helpful in making modifications so the food was safe for us to eat.

Nice to catch up with some friends

Chef must have no taste buds and a timing issue. Main meal was burnt and the creme brulee was frozen. Not even sure they'd find a job in McDonalds. Good luck if you're eating in there. Drinks were decent which saved the day.

I am not sure who I spoke to, but I had a problem regarding a parking fine and this very helpful person was able to cancel this for me. They were very prompt and made sure the problem was solved almost immediately. I was very impressed and grateful.

From lunch menu -Breast of chicken,peas and chips consisted of 3 mouthfuls of dried up chicken ,about a tablespoon of warm peas and overdone chips

Richard is a great manager totally accomated for us tonight great staff

We had our Mums 60th Birthday party last night at The Queens Head and what a brilliant night it was, The Buffet was delicious and they accommodated for our needs perfectly. The staff was super understanding with the 2 Autistic guests we had with us, one is extremely loud and the other a little boy who just needed some quiet space and all was made to feel extremely welcome which we are always so grateful for. Thank you so much to the team at The Queens Head and the cover staff on that day as it was a brilliant day.

Matt has been really helpful and friendly

Jason was an amazing server and had gave us the most friendly welcome would highly recommend this pub!

Christmas Day 2024 This was our first Christmas Day visit and I was very impressed. The food was excellent and staff were very friendly. We did have to wait a fair bit in between courses but I was very happy with that as it allowed time for food to digest, meaning I didn’t leave feeling too full! We were not rushed to leave which was another bonus. Would I book again? Absolutely!

Megan is a lovely staff member, extremely attentive and helpful. Great experience

Megan was great! Drinks are amazing!

Very lovely place, highly recommend:)

Megan offered amazing service and drinks. Band was really good.

Drinks were quick and easy service, Megan was amazing at serving us :)

Megan provided excellent service today and gave a very warm welcome

If you find yourself in the Chislehurst area. I recommend this pub over all the others. It's reasonably priced. The staff behind the bar are brilliant. The beer garden is one of the biggest in south London. Especially in summer, the whole environment is electric. Do yourself a favour and check out this fantastic pub.

Shocked to find that Emer inns have decided to increase a pint of beer, over the Christmas period by 20 pence!! Chirstmas is an speical time for people of that faith,it should not be used as excuse for shameless exploitation

Brilliant night, Charlotte was brilliant

We had a fab night in queens head staff are fast and friendly such a good atmosphere

Staff are always so lovely and helpful. Charlotte is great!

Great pub brilliant service from Charlotte

Lovley Sunday dinner, the beef was lush. Nice pub dog friendly too 😃

The pub has really upped it's game in the last 6 months or so. The team do a great job and the food has significantly improved. Kudos to the management and rest of the team, keep up the great work.

Megan was amazing great service 10/10

Food is always delicious and piping hot, drinks are quickly ready whether I order at the bar or using the app and the toilets are clean. Perfect!

Great customer service from Megan great pub

Fab night. Megan was lovely and helpful.

Megan was lovely and friendly. Enjoyed the atmosphere

Meghan was friendly and professional

Fantastic place, it's the best!

Megan is the best and so Is the queen's head

We reserved a venue for a meet up and the staff were lovely!! Very homely atmosphere.

Megan is simply the best the bestest I have seen

Megan was fantastic. She was great in her service.

Megan is absolutely amazing love her

Love that your allowed dogs, Megan needs to watch Friday night dinner though.

very polite, quick service, very kind overall brilliant service.

Service here is amazing! Food is top notch! Service with a smile

Megan is amzing best person ever xx

Megan and the rest of the staff are brilliant Atmosphere at the service was great

Lovely atmosphere. Great staff and food

Booked for a Sunday roast. Email prior to day informing us that it was an Event only menu but could not read the menu (sent as a Word document with text on top of each other). Pub was not overly busy and the staff behind the bar were friendly. However others were rude and abrupt when we chased our food, Unable to order our food options via the app. Had to wait over 45 mins for our food. When arrived my chicken burger was dry and most of our food was cold. Tried to talk to staff twice about complaints but wouldn’t engage in discussion. Other customers were claiming reserved seats and bringing in own food.

What a waste of time this pub is. Hardly anything on the menu as in food. So thought we would just get cheesy garlic bread and 2 mulled wine and a coke. Ordered on the app it never said anything wasn't available. Then a member of staff said we don't have mulled wine because it was being sold outside yes and they wanted 7.50 for it that was a rip off. So they would refund it the other member of staff said he would refund the wine I no all of it I want refunded no point if you haven't got what we ordered only the bread. Absolutely stupid having the app it clearly doesn't work. Don't advertise mulled wine if you don't want to serve it.

Very crowded and loud in the dinning area . Service was slow and staff where full of excuses. Would not recommend for food or family gatherings. Parking is terrible.

Lovely place and food was brilliant.

Charlotte and Megan are amazing 👏

All the staff are amazing, Megan especially

Megan was great, good service and beers

We have been going to the queens head quite a lot as of lately because of the amazing atmosphere they create. It’s definitely a place we recommend for friends and family, and even dog lovers. We mistakenly messed up the parking but Richard was really helpful, and sorted for us without a fuss.

Great atmosphere - megan is lovely x

Food is acceptable but nothing to write home about. Service can't be beaten. Sunday lunchtime was somewhat noisy. I doubt we'll be returning.

Amazing staff and great service Lovely atmosphere Great food and drink

My experience at the queens head is always top quality service. The waiters are always friendly, especially Frankie as his always the one making sure we’ve been served. The atmosphere there is always a good feel.

Absolutely eclectic atmosphere and great customer service from Megan, really made my day

Megan is amazing, and upstanding in her efforts to make my time at the pub as comfortable as possible. Couldn't be happier.

Great atmosphere, food and drinks

Staff are really friendly and welcoming, especially Matt the assistant manager

We eat here very often and always receive fabulous service with great food. Staff very friendly and accommodating. Lovely team xx

Brilliant night, staff amazing as always, Matt gets a special mention for being so efficient and helpful!

Service is amazing, Megan is a kind person and was attentive

Matts incredible, super nice and looked after us all night

Excellent service by Matt, food and atmosphere is amazing. Will be returning in the near future. Highly recommend to everyone

Another great meal. Grace, Ray and Shiv were absolutely fantastic and nothing was too much trouble. My wife and i have been coming here for a few years now and have always received good service and food.

Lovely pub and friendly staff - especially Matt. Would definitely be back!