Tim Hortons in Cheshire West and Chester

Another mediocre dining experience

Honestly Disappointed. Me and my friends came here for some desserts at about 7pm, the staff were not friendly and not welcoming, we both ordered “timbits” and had a box of 10.They tasted stale and were probably out for a long time, will not be returning.

Live locally and finally got to go , Eyak!! Where is the quality control ? Where is the Manager to manage? Cold greasy Bacon swimming in grease had to dry it out on napkin, squashed up as did not fit in the box Pancake with Nno presentation value, Would have returned it but came out to eat as a couple and it would have spoilt more of the moring waiting. GET IT TOGETHER !!!.

Great food, much better than McDonalds and better quality ingredients. Donuts are amazing. The staff can be hit and miss. Sometimes lovely and food we'll prepared, other times grumpy and food poorly cooked and slapped together. Shame those people make the experience bad but it's up to management to ensure these behaviours don't happen and that quality is consistent.

Had a great meal- fast service, amazing milkshake and very kind staff :)

Absolutely worth the visit. The French Vanilla Latte was amazing. Breakfast for 4 for under £20!

Visited yesterday, the burgers were Luke warm even though they are served wrapped in foil, took them back to the member of staff whom apologised and said he'd replace them, the replaced ones again were only luke warm. Not sure how they are served like this, the only reason I gave 2 stars for food is because I also ordered a hash brown which was nice and hot, otherwise it would of been one star.

Good coffee and wonderful Tim Bits

Amazing canadian chain , good place to sit.

Freshly prepared food, very tasty

Lovely customer service and very kind server at the tills!

Amazing customer service and an all round great place to eat. Will keep coming back

Food was amazing. Staff all friendly and good value for money. Chicken sandwich is the best

All the staff are perfect very polite nothing is any trouble best place to eat in Chester

Delicious French Vanilla iced coffee. Sadly no vegetarian patties so the wife was disappointed hence only 3/5 rating for food.

Very poor. I hope Tim Hortons in Canada is better than this. Fake grill marks on the burgers, burgers which felt and tasted reheated and poorly seasoned. Staff not prepping and making food with gloves. Kids lattice chips....they had a total of 1.5 lattices each. Absolutely gutted the Pizza Hut that was previously here for decades has been replaced by this. Chicken was a bit tough but edible, hence the 2 stars.

Nice relaxed atmosphere and good, friendly and consistent service. It’s fast food so it won’t win any awards but the coffee and breakfast are highlights for me. Donuts pretty good. Lunch menu on the pricey side, but consistent and decent enough. Always clean and tidy, breakfast deals great value. Coffee loyalty scheme adds value.

Never been before. It was a nice experience. Food was good, easy to order. Very clean and tidy.

Drinks always warm. Food is overpriced and blah, miss the maple burger. And they don't accept cash with no sign's either. It's a shame because it's always empty so highly convenient even with little issues. The drive thru never has a single car in it when passing, vs mcdonalds, KFC and burger king. I don't know how they stay in business. Not accepting cash gets on my t1ts though. South Korea should do better Considering they own tim hortons in the UK.

The food quality and variety have improved significantly. The prices are a little high, but the atmosphere and staff are excellent.

Great food, fast service and my daughter really enjoyed her doughnut. Thank you!

Great Tim Hortons branch. Just love the location and the food is always top notch 👍

Staff member serving really couldn't be bothered to deal with customers honestly . A sloth would have moved faster and with more enthusiasm.

I love Tim Hortons chester. The coffee is amazing. And the food is great. It has that home touch to it. The staff are so friendly and it's always clean and tidy. Tim's chester is my go to place when I'm up this way.

I remember reading about people queuing to get in these places when first opened so well after that madness had died I took the family here for something a little different than McDonald's. The maple burgers sounded great and they were advertised hugely on their billboard so yeah great, looking forward to it. They weren't doing them so I went for bacon double cheeseburger. A normal double cheese burger turned up. Wow was it expensive for what it was. The burger tasted like something you'd buy from a roadside van. The only redeeming thing was the doughnuts. They seemed understaffed with no sign of cleaning going on seeing as under our table was a chicken fillet and various bits of salad. Generally I wasn't impressed staff seemed surly and mumbled in broken English but who knows what they have to put up with. Competing against McDonald's which was right next door, I'm surprised they're still open.

Offers something slightly different in a fast food chain. The coffee is particularly good (I like the dark roast) and the pancakes and breakfast wraps have both hit the spot for me. Like McDonald's breakfast went next level. Nice ambiance as well with a selection of seating styles makes it feel more laid back and relaxing too.

We had a disappointing experience with a staff member who was consistently rude and seemed to rush us at every opportunity—even though there was no queue and the place wasn’t busy. We were trying to explore the new festive menu, but she made it clear through her attitude that she wasn’t interested in helping us with that. She rushed our order, got it wrong, made a poorly blended milkshake, and had a dismissive attitude throughout. What was particularly troubling was her inability to understand basic instructions, not only from us but apparently from her manager as well. We could actually overhear her manager addressing her behavior, which suggests that this might be an ongoing issue. If she struggles to follow simple instructions, it raises serious questions about her ability to effectively serve customers. Additionally, we waited 20 minutes in the drive-through, which only added to the frustration. This experience really didn’t meet our expectations.

Really nice looking resteraunt food was luke warm not really any taste wouldn't return waited nearly 20 mins for a chicken burger the member of staff gave me a doughnut as an apology for having to wait so long which was actually really nice

Great value for money compared to similar restaurants. Decent coffee and clean interior Enjoyedbreakfast wrap and hash brown.

Elliot was fantastic, great service with a smile as always

Being Canadian, they nail Tim Hortons at this location compared to anywhere else. Similar to McDonalds breakfast but loads better, not as greasy, cheapet and the donuts are great. Staff are generally sweet and friendly.

I really enjoyed my Tim hortons today and the staff were lovely !!

I had a great time at Tim Hortons Chester!!!

I think the food and service is great, very nice seats and lovely staff.

Food and drinks are lovely. Staff are absolutely brilliant, very friendly and kind!

so fresh and delicious. was really quick through the drive through and the lady have loads of time to choose with my autistic brother who cannot make decisions fast! 🫶🏼

Quick service, pleasant staff, not too busy.

Its very lively and the french vanilla was exceptional

Great value breakfast and friendly staff

Lovely food, very clean, good service

Great food!! Love the cheese melts and donuts, lovely staff too!! Nicole was very friendly 😁

Very good, great breakfast deals and wonderful service

Very good customer service and the food is fresh. Badrul was very good to me. I’ve never been so happy . I will be back 😻

Wonderful place! Friendly staff, tasty breakfast, and the most amazing hot chocolate!! 🥰 always a lovely treat to visit. The Chester branch is always so clean and tidy, and just a really chill place to enjoy a donut, breakfast, or even a nice meal at lunch or dinner. I love the deal where you can get breakfast for £1 with any drink!

First time I visited the food was amazing. I definitely will be visiting again

Friendly staff and a big thanks to Elliott

Great service and really nice food. Always quick service

Great service from staff, food prepared quickly and very clean

Chose the chicken tenders and they were really nice! The lemonade refresher drink is also to die for :)

Nice food, the cheese burger was more of a porky taste then beef. Prefer the burger king burger. Have to wait a while for your food (20 minutes). Overall it was nice.

Visited with friends and family, had a lovely experience in store. Service was fast, served with a smile, the food was hot and the so good !! Literally could eat so much more but didn't want to be greedy 🙈😂

Nice and clean.but food not nice had pulled pork burger . Chicken dry over cooked .tasteless . Bun awful. Cold not taste pulled pork .sides the ranch fries rubbery . Like been sat a long time and tasteless . Flat white nice . Would not return to timhortens ever again in any country

Amazing customer service and great quality food. Always fresh.

Fast service and the staff were great

10/10 breakfast for the price, breakfast wrap is unreal and a great price with the breakfast deal. Staff are great!

Really good service and staff was super friendly

On a diet but cannot resist the donuts 😁

Delicacy is awesome and nice with customer support and the experience of dining is good. Awesome performance and happy with the workers

Great place for food and to chill. Hot chocolate is best ever!

I always like to go to Tim Hortons when I’m nearby. Quality of food and atmosphere is always far better then their competitors

Friendly and speedy customer service

Excellent service . Great food. Clean restaurant.

Friendly person. Food fast and really good. Can be expensive but fills you up. Not like McDonald's

Food great, service exceptional, would 100% recommend Tim Hortons Chester 👌🏻

Staff busy looking on phone so waited a while for a drink I ordered separately to meals. Burgers are nice but not hot. Lattice fries also only slightly warm. Considering the place was empty I'd have expected made to order food not hot held.

Tim’s in chester is my favourite place to hangout with friends , Good food and good vibe makes the day happier. The staff are very friendly and the sort of frappes they have is my all time favourite!

Great food with a smile, location is great very clean and tidy to. £1 breakfast is such good value for money would recommend it anyone.

Friendly service and helpful staff

Lovely place, nice food. Better than the other standard chains around

Lovely place , lovely hot food served quickly

Tasty food, quick service and lovely staff

Regularly come for breakfast when working. The coffee fantastic.

Lovely food as always, staff polite and efficient. Restaurant is clean and tidy.

Speedy service and great veggie breakfast wrap!

Lovely morning breakfast wrap and coffee, great veggie options :)

Love the food, always clean and great coffee/drink option.

Excellent service. Nice food. Delicious drinks. The £1 breakfast deal is great value. The cherry slushy is amazing.

Friendly staff, quick service, fresh and hot food, clean restaurant

First visit. Wasn't disappointed. Delicious double cheeseburger and lattice fries. Clean and service with a smile 😁

We tried Tim Hortons Chester for the first time today and it is five star. Lovely food and drink. The breakfast menu is fantastic value and delicious. Lots of choice available. The staff are very welcoming and friendly. They all had a smile on their faces. The atmosphere is lovely. Spacious, relaxing, clean and tidy. We were so impressed we told the staff and they were so lovely about the feedback. This is a great location and well worth a stop. We will definitely be back here!!!!

Lovely staff, Fab service, breakfast is great value and always spot on weather it's eating in or driving thru.

Nice to see a Tim Hortons in Chester, UK. Slightly different items than in Canada, but all good.

Great service and experience overall. I'm from Canada and was pleasantly surprised to find a Tim's in Chester.

Great coffee and friendly staff

This wasn’t my first time here, but it was my first time trying their burgers. I have to say, I was pleasantly surprised! The food was excellent—really flavorful. I ordered a double cheeseburger, and it was delicious, almost like something with a bit of that homemade touch. My lattice fries were also great—crispy and served hot, just as they should be. Overall, definitely worth a visit. If you stop by, you might be pleasantly surprised! The place is clean and welcoming—a refreshing change from the usual fast food options.

lovely staff members, nice atmosphere, quick food.

The food here is consistently really good, and the burgers are much more satisfying and meatier than the McDonald’s across the street. We enjoy coming here on weekends to take advantage of their meal deal, which is of fantastic value. The fries and everything else were spot on during this visit—no complaints at all. Overall, it’s a place I’d definitely highly recommend. Great food and great service!

Never wait long, staff are always friendly.

I'd say this is the best fast food place in the country! Awsome service and great food! this beats every other fast food company by far. Coming here for over a year now. And it's awsome! Have recommended this place alot.

Friendly staff and the food is freshly prepared and amazing. Apple drifter doughnut is to die for

Nice clean place - food was great

First time coming here and everything was amazing the fries are different but really tasty and filling would highly recommend

Highly recommend the Columbian coffee, doughnuts and overall restaurant. Clean, comfy seating and a great choice of food and drinks

Very nice and enjoyable place, great food and coffee. Nice and quick service.

Tim Hortons breakfast is the best. Excellent service that helped me customise my order with no issues. Also so reasonably priced with the £1 breakfast deal!

Service has been great since it opened and always have great deals on! Food always to standard and best coffees I'm the UK!

Came here for breakfast with my Mr, spent under £10 fand received fast and friendly service

Best Tim Horton's in the United Kingdom, would very much recommend to anyone who is looking for a good meal

Food isn't great, donuts and coffee are the only redeeming items

Here every Saturday morning. Never disappoints