Tim Hortons in Thanet

I’d never normally dream of leaving a fast food review but after a visit today it is worth some praise and shout out. Visited today with my adult daughter and timid rescue dog (big plus they allow well behaved dogs). Food choice was amazing much better than some of the other well known franchises. Food fresh and tasty, no yobs or teenagers spoiling the experience, just nice families enjoying a quick lunch. Big shout out to the staff who were really kind, made a fuss of the dog and were always cleaning!

Brilliant food lovely service all round, in particular a gentleman called Lester who was lovely and went above and beyond to be helpful. Clean, nice and well ventilated.

Great food at a reasonable price with surprisingly nice coffee. Staff are always very nice!

Lester had excellent customer service at the Ramsgate branch.

I ordered my food at 9:50am and didn't arrive until 11:10am

Happy customers food was great Thank you.

Food is usually really good quality, however the staff need to start reading the orders more accurately, ordered a breakfast wrap, without egg or cheese, to take away, upon opening the wrap cheese was present

Lovely breakfast of omelette and hash brown..

Disappointing Experience at Tim Hortons I ordered the Chocolate Brownie Shake, and it was absolutely terrible—watery, bland, and nothing like what I expected. When I brought this up, the manager, Sara, was unbelievably rude and dismissive. Instead of addressing my concern, she acted as if I was the problem. Terrible customer service and an overall bad experience. Definitely not coming back.

completely wrong order has been delivered

Amazing burger and love the way you can now have a donut instead of fries in the meal deal. Gonna be definitely getting again.

Super tasty burgers and cheese and herb bread beats McDonald’s any day

Came in for some breakfast, the young girl that served me her name was Demi shanay nice smile, very professional and delivered a great service!

Lovely staff and very sweet. Always asking how our day has been.

Amazing ssrvice! Lester was really nice and we even got freebies, defo come again and would reccomend

We had Lester serve us and his costumer service was really good, he helped us with an order that was wrong and got it sorted within a couple of minutes. Very efficient and made us feel welcomed and really nice! So thank you Lester!

Good, yummy food. Coffee is second to none!

First time trying tim hortons and MINGING!!!!! the hashbrown was burnt on the outside but soggy on in the inside and stone cold!!! The sausage is cheap and nasty, the egg was rubbery and they didnt bother putting tbe extra hashbrown in the muffin eit

Amazing Service was here on time no issues the man was very nice very kind very friendly. I would definitely order from you again and really love the coffee so much. It was very nice. Thank you so much for everything. Loved Tim Hortons a lot

Excellent coffee and delicious doughnuts. The £1 breakfast deal is a bargain. Free fast WiFi, easy parking. Great staff and reasonable prices. It's child-friendly and a more relaxing environment than the Golden Arches across the road. Recommended!

the original time quoted was 17.15-17.35 the food kept being delayed, and eventually came around 6pm.

First time trying Tim hortons, was good but not knock your socks off good. Jalapeño chicken stack was my favourite. Double cheeseburge wasnt that different than a rustlers tbh. Lattice fries were nice but cold. Maple glazed donut was ok

As a Canadian, I love this place ❣️

Missing omelettes. No syrup with pancakes. Everything was cold. Waste of money. I'll buy from Thorntons Broadstairs again

Yesterday we ordered to French Vanilla and got the lattes instead which is different. And today I haven’t received one of my doughnut. Please pay attention to the orders.

The manager Lester was attentive and interactive, he helped us to our table with our lunch. He appeared genuinely interested in making our visit different from the ‘typical fast food’ experience. The Resturant was extremely clean and tidy. The staff were friendly and customer service was very good. Food was tasty and hot. No complaints, very good place to grab a quick bite.

Ordered a £5 honey crueller and got given a honey crueller timbit prob worth 20p

I suppose I visited because of the hype - I had read about this new supposed threat to Maccies. Dull wet Tuesday afternoon, place was empty, funeral parlour empty. I only ordered a hamburger, cheeseburger and a coke. Now the burgers buns are good but the ratio of meat thinness to bun thickness meant the thin sliver of passable meat was a bit of a let down on both. Coke was watery syrup. The only thing that stood out was a member of staff who made an effort in passing to check if I was OK ordering then his pleasant attitude when passing me my order. Oh the other member of staff who was constantly cleaning the table area - one of the most spotless fast food places I have been in.

Its better than McDonald's filling food great portions affordable prices and food was great quality fast service aswel

Label the vegetarian one would be better

Great in here. Leszek was lovely!

We visited today and had a lovely lunch. I must mention Lester who was helpful and friendly and was working hard to keeping the seating area clean and tidy during the busy lunch period.

It's a much better place to eat then McDonald's much better

Always so clean here. Food hot and well priced. They cater for allergies well and have a good menu. Staff are friendly.

The food is cold and never hot. Also the looks nothing like the ads. I saw an employee in the early morning use a green knife to open a box and the knife was dirty with food. Is my understanding that green knives are used for salads and fruit cutting & preparation. I hate to think what other food prep infringements take place here.

Our first visit, the food, coffee and service was brilliant, in particular Lester who clearly works extremely hard.

Great service friendly staff always helpful. Great food and drinks. Highly recomend, far superior the other fast food establishments. Dont go anywhere else

Great food, quick service, friendly staff, the chicken burgers are great and so are the TimBits. The donuts, unless just put out, tend to be a bit dry.

1st time going, really enjoyed the food, quick service, plenty of space too sit.

On way to physio, thought I'd grab coffee on way, waiting 15 mins stuck in drive thru, got coffee, scanned card, check banking app massively overcharged, and couldn't go back without missing nhs appointment. Lad at till even confirmed my order. Won't be going back!!

A quick drink and bite to eat. Fresh hot food that tastes good.

Nice and relaxing place to have some food.

speedy delivery. polite courier. drink and food looked and tasted great. thanks

Yum yum yum. Lovely breakfast, really good coffee. Good ambience and friendly staff. Lester is a sweetie

Love The Food Here So Tasty And Nice Asian Spices Touch Always been served by The Guy Shub Very Helpful And Freindly Highly Recommended

only got the coffee in the drive-thru. It's not coffee, it's the stuff you'd be ashamed to give to a pig. £3.40! Are you serious? And the window in the drive-thru smells of rancid oil so bad my whole car and clothes stank in one minute. Shame!

Rider was very polite, food was great.

not impressed hot chocolate mint worse than what I make at home as for doughnut urg for the cost charged waste of money will go to supermarket next time

Good food and service was great 😊

As a Canadian citizen, this morning’s visit made me giddy.. massive props to Dilshad who greeted and served me. He made the experience feel like home again and that DESERVES a raise in within itself I arrived at Timmie’s Broadstairs at 05:55 on a Sunday morning as I didn’t like the look of the McDonald’s breakfast. The door was ajar so I peeped in to ask if they were about to open where I greeted with a wonderfully cheerful face (Dilshad) to confirm my assumption We bantered at the counter about the perfectly glazed TimBits, which frankly reminded me of Montreal, as the glaze is what keeps the TimBits fresh for days. I ordered ten timbits, a strawberry cooler (weird for December I know), to which I had to go back and get my dark roast which is hands down the best coffee in the world, and the first coffee I EVER ENJOYED 10 summin’ years back. Anyhow, I had the most wonderful time there this morning, with staff being very cheerful despite probably waking up at a minimum of 04:30 to get it open Again, Dilshad is my favourite server, and it is a pleasure to be greeted by his smiling face and welcoming personality; give that man a raise!! -Love, a fellow Canadian

Whenever I have to brave Westwood Cross this is usually where I go for a reward. I can’t explain why but there’s a really nice atmosphere in here, I don’t think it’s by design but it’s just a nice place to sit, especially in the evening. The food is dependably good and the staff are friendly. My only gripe is I wish they’d have an alternative to waffle fries; just regular fries would be great

Tried this for the first time recently, the chicken burger is honestly one of the best burgers I’ve ever had, and the strawberry shake was delicious. Not a fan of waffle fries though

Lovely and fresh really enjoyable today.

Decided to try this out while in the area, was not disappointed, much better tasting than the fast food place across the road beginning with "M". Will be on the lookout for one closer to me and we'll use it again.

One of the burgers I ordered didn’t even have a patty in it, just 2 buns pickles onions and cheese

We're pleased the service of lester and the timbits is just perfectly tasty

Never disappointed by this place! Would recommend the chicken stack over any chicken burger elsewhere!

leste was very sweet to me and was really helpful the food is amazing

Lovely food create service from lester

Staff are always so lovely and are really what makes the place my first choice if I need something quick.

Really need to try something other than their donuts, but those are good.

Nice but coffee delivered instead of a soft drink. please stop packaging hot and cold items together.

Had a wonderful time on my birthday. Lester was really nice and helpful. Such a nice cozy place. Highly recommended.

Great tasting Coffee and a wonderful ambience. Service was prompt and staff was very friendly especially Lester.

Lovely welcome from the staff member, he was super helpful , even brought our order to the table. My husband had their breakfast wrap and tea , and I had an apple fritter and a coffee . All for less then £8.

Had the new lattice fries with cheese and gravy, and the raspberry hot chocolate. Both lovely. Lester the staff member on the floor was so friendly and helpful and definitely topped off the experience of eating there.

Reasonable price, efficient service, loved the food, eat in or out and drive through. Comfortable surroundings. Doughnuts and great coffee. Toastie cheese and ham had lots of filling really yummy . And try the lattice fries you won't be disappointed.

Lester is very nice and friendly and he even let us try some timbits. Made our day!

Had dinner at Tim Hortons' last week. There was a small mistake in the order and the lovely team made another burger without charges. Through our meal, they were very kind to us but also looking after every customer's needs. It made my whole family feel very welcomed. Would definitely go back if we are again in the area.

Much like Macdonald's, but with more donuts! Hash browns very tasty, with a good taste of onion. Breakfast Wrap, slightly smaller than M.Ds. However, in saying that, breakfast was just £1, when you purchased a coffee, so good value. Staff were excellent and very very polite and helpful. We had a regular coffee and felt it slightly acked body

A hamburger does not contain cheese if I then also message in the comments “no cheese (allergy)” and then you put cheese in there what is wrong with you? You’re basically throwing money away.

Stopped in for breakfast after a long drive. All staff very helpful and food was great. I would say this is worth going to instead of a certain other breakfast place nearby

Lester is the best!!!! So friendly and welcoming. My little boy loves him.

Chip things cold and chewy. The burger meat tasted and quality is if it was out of a tin.

Tim Hortons missed my box of 6 doughnuts off the delivery, the vanilla latte was tepid and had spilled all over the inside of the bad and my burger - pathetic effort

Great place, memories of our time in Toronto. Went for breakfast today and their £1 deal was outstandingly good value.

Lovely timbits and good food overall! Highly recommend

The staff and friendly and welcoming The seating is superb The place is spotless clean And just my favourite place to eat for price and flavour Plus I lost my phone and they helped me find it again a few hours later just unbelievably helpful good people who work there … thank you

The meal and the staff were exceptional.

Not happy. Only the drinks were delivered. Donuts missing. No way of calling or contacting to get the donuts. Instead just a refund request! We wanted donuts !

Goin' down to Timmies! The coffee is much better than some of the other takeaway options and I'm sure in Canada it's even better. It does suffer a little bit from the strict food laws and the over-franchised nature of the British market. If you've been to one in Canada or elsewhere in the world, it won't taste how you remember it but it's a damn good option to have in this country.

It is fast food but very tasty. Coffees good. Been in Tim Hortons many times in Canada & just as good here. Helpful staff & comfortable seating. Recommend & far better than other fast food chains.

Food not that great at all burger meat looked and tasted like cheap asda burgers, don't sell normal fries just lattice fries, dry and horrible only good thing was the browie milkshake. Won't be returning Mc donalds far better.

Brilliant service by lester today who came outside to check if my coffee was ok and even brought out some free tim bits!

Really nice staff, welcoming and friendly. Food and drink is tasty too, although Tim Hortons has become a little pricey now.

Our first experience with Tim Horton's, and we ended up making three visits over 2 days! The food (both breakfast and lunch), coffee, donuts, and *especially* the staff, were all exceptional. A very warm and welcoming atmosphere, and dog friendly too (actually very dog-welcoming). A way nicer alternative to other coffee and fast food shops out there. Safe to say, we'll be back!

Once went inside, the order took ages, the sweet doughnuts were soft and amazingly tasty. Kids had hot chocolate but could not drink it as it was so hot that even us adults could not hold the cup. Next time ordered just doughnuts in a drive through and the blond girl that took our order was so lovely, even helped us by explaining if we add another doughnut we we will save on a total price, the order only took a minute,so two experiences and sliggtly different service.

A pleasant change to Maccas. Nice breakfast and the bacon roll had loads of meat in :-)

Full order not delivered had to drive to Tim Hortons to collect the missing items.

The BEST French vanilla coffee I have had in any UK fast food chain. The coffee is beyond nice. Food was delicious, the tomato sauce used in the wrap I had was actually really flavourful. I really enjoyed my big breakfast wrap. The biggest marks go to the service I received. The staff were fabulous. One person helped me on the self service machine and 2 members of staff came over and checked our food was okay and if we needed anything. Then when we got up to leave, we picked up our tray to take to the bins but the staff stopped us and took the tray and said please don’t worry we will do that for you. The best service I have had in any fast food chain. Very impressed! Great cheap prices too. £1 breakfast when you buy a hot drink. BARGIN!

Lovely food. Staff is helpful and amazing.

The Canadians would be ashamed of what their institution has become. Poor service from disinterested staff , barely warm food , not a patch on the fond memoroes we had from the Canadian experience

Food was good, service was quick & staff is helpful.

Very Impressed with this Tim Hortons. Especially the staff working today (22/9) around 2pm. We were here as part of a young girls birthday celebration, and the amazing staff noticed this and brought her a doughnut and little birthday message whilst singing 'Happy Birthday' to her. We didn't ask for this it was such a lovely surprise. The kind of customer service that should certainly be recognised and applauded.

Having never visited a Tim Hortons before, we very much enjoyed our experience! Such phenomenal staff, incredibly attentive- especially Lester. We even got a free sample of TimBits for my daughter, a lovely gesture. We will definitely be returning.

I think this might possibly be the best restaurant experience I've ever had so far, and that's rivalling Disney World. The atmosphere of the resteraunt was lovely, quick service and very clean. The order machines were easy to use and worked well (unlike many popular restaurant chains where they work like a nokia brick) and we got our food within 10 minutes. It was the perfect temperature and the smell was lovely as well. The food was amazing and so were the drinks (finally somewhere that can make a caramel iced latte well) and after we'd finished a Staff member came over to talk about our experience. Would definitely rate this a 10/10 and will be coming back! The staff member, Lester, was very nice and pleasent to interact with, as well as being easy to understand. After he'd asked us about our experience he took up our tray for us. Definitely deserves a raise!! 10/10 experience, will be coming back :]

Wanted to say this is our favourite branch of the chain. Lester made our day, with his helpful and pleasant attitude. The food was freshly cooked and very tasty 😊 The drinks selection was huge and they were delicious as always.. Restaurant was spotlessly clean and had a lovely ambience. Really nice place to relax and enjoy some excellent fare. Highly recommend.

Had gone for a drive and was looking for a place to eat and had never been to Tim Hortons before, thank you so much to the staff that were there tonight, the place was so clean and food was delicious, and thank you to the kind gentleman that had offered us extra complimentary timbits to our order of timbits, you made our whole day!

Hot food unlike its rivals I ordered a bacon roll which had loads of Bacon in it and a good helping of brown sauce good fast service and sensibly priced

Love the place the food is very good