Best Kebab And Pizza House in Thanet

Very rude, poor service. He wouldn't let me place an order because "people always forget or fall asleep". I had a long day at work and told him that he was the only place left open to order from. I'm not sure what kind of business refuses a delivery on such shaky grounds but I'd advise anyone looking for a late night bite, to avoid this place.

Chicken Donna is nasty. Worst i had in a very long time. Asked for 2 pots of garlic sauce and got 2 pizza sauce???? And they charged me. The driver had to go to the shop to get my change...... stay clear 👌

Falsely advertised on just eat, hung up on me when I phoned them after not confirming my order for 10 minutes. Although saying they have no minimum order amount, but “would not deliver for £8.90” AVOID

My just eat order was accepted, my card charged, but the food never arrived. I called after 80mins and was told it was on the way but it never came

When I went in I was unsure as to what to get as I was trying to feed four of us for as little amount of money as possible. Unlike in Margate where every takeout food place has meal deals, for some reason Ramsgate doesn't, so individually pricing it would have cost me a packet. However, the owner did me a GREAT deal and I ended up feeding all four of us with a generous meal each for a total of £17! I almost wanted to get out of there as fast as possible before he realised how much of a discount he had given me!! Food was delicious. All freshly cooked to perfection and hot. I would definately recommend this establishment to anybody.

Absolutely disgusting, my order arrived with things missing, chicken kebab was freezing cold and had a bone in. My popcorn chicken was raw. Chips soaked in grease. £30 wasted Update: I called them up saying my complaint, they said they would deliver all the rest of my food that I PAID FOR the person said they would deliver my food and that he would call me back when it was on the way, I wait a further 40 minutes, I call them back and they try and tell me that I cancelled my order so they never sent me my order and I got my money back?!?! Even though the moneys out of my bank and I got half of my food? Telling me to call just eats manager if I have a problem? They are the delivery people what are they going to know, I just wanted my food not to spend half hour on the phone with everyone's managers arguing! Absolute joke

Went in to order after they couldn't understand on the phone and were rude.my chicken shish come pink the salad had no colour and the chips were soggy.. My partner's burger come swimming in grease he didn't eat it. The service altogether was shocking I will not go here again. They were all over the place didn't seem to know what they were doing. The guys hands head black under his nails

I am glad I tried the food at this place, was very fresh and tasted great! Recommend to everyone.Great food, great service. Will definitely go there again

Sometimes cover the takeaway driver here so if you order I'll personally bring your food to your door in a timely manner, also tried the food and it is very nice, tastes great in my personal opinion, just absolutely great tbh

My normal kebab shop is closed for holidays. Therefore, I ordered from Best Kebab And Pizza House this evening hoping that it would live up to the name. IT DID NOT!VERY small amount of meat which was dry and had obviously been cut some time previously. It was also nearly cold although it was delivered very quickly. The salad was a joke. Tiny amount and the cucumber and tomato were just two very badly cut lumps.Meat at the bottom had sauce on whilst the top was missed. (Was this added later when they looked at the poor serving?).Finally, the bread was soaking. Nothing but a mush.I will certainly NOT be back and resent every penny of this expensive and poor meal.

I have tried multiple times to order after 11 and haven’t been able to because they have closed early even tho the website says not until 12:15 I shall be taking my business else where

One star is far too generous for this joke establishment. Found an unidentifiable blue object in my lamb kebab, electric blue in colour, stuck to a piece of the meat. Upon calling to complain, and after the owner had sent somebody to collect the offending piece of meat with the UBO stuck to it, which I willingly returned at his behest so that he could “examine” the UBO, I called again, only to be greeted with a belligerent, unbelievably rude, dismissive response from a man who could barely speak intelligible English. In complete denial, the man refused to do anything about the issue. He (strangely) kept laughing down the phone, when there was nothing even remotely amusing about the subject matter being discussed? When I informed him that I had taken a photo of the offending item, he unceremoniously slammed the phone down. Nice. I on the contrary had been nothing but absolutely polite considering the circumstances. Disgusting, sickening, vile establishment. I am guessing that the finger that the blue catering plaster had slipped off that was stuck to the lamb kebab meat, was also somewhere in the pitta bread. Got my money back through the Debit Card Dispute Department at my bank, and I advise others who experience this place in a negative way to do exactly the same. Best Kebab? That’s a misnomer if ever I heard one. Still laughing kebab man? No. Didn’t think so.

Fantastic service and great food

Good food, good prices, always delivered on time. Salad garnish is always fresh and food not greasy.

Found 2 hairs so far in my dinner called up and they just said no one's got hair. Disgusting!!!!🤢🤢🤢🤢🤢 would never order from there bad mannoured and extremely rude. Leaving me with no dinner

Ordered one pizza and got two which is alright, but both of them were burnt and one of the slices had hair baked in the bread. Wasn’t unreasonable to ask for a replacement. The delivery guy turned up with a woman this time who demanded to see the pizzas before they would give me a new one. Showed her one that I had only a couple of slices of and she refused to replace it. Then I showed the other pizza untouched and she reluctantly exchanged it. Brought in my replacement pizza and crazy enough, that was burnt too. Just caught them outside my house before they left, gave the pizza back and told them to not worry about it. No bother. Just make everyone else aware of the poor food and service and not buy from here again.

This kebab is by far the best one around here by a long shot. Great customer service, always on time, The food is honestly delicoous every single time! Meat cook to perfection, salad beautifully so fresh and chips Are golden. Also there chilli sauce is to die for, sure must be home made. Please anyone looking for a kebab shop give this one a go. You will not be dissapointed, so much better than any other in town!! Lush !

Loved the donner and kebabs.. Home made chilli sauce adds a great flavour... Came twice and was more than expected

The most shocking customer service I have ever experienced. Rude rude employees, will never return!!!!

Had 4 pieces of lamb in kebab. Humous was from supermarket ,tried to over charge , greasy and cheesecake was frozen solid also supermarket one , won't use again

their food is the best in town i recommend them to everyone i know and no one has ever said anything bad what so ever, food tastes great and presented well, if i order for delivery they always deliver it on time and the food is still freshly hot. well recommended by a lot of people.

food was good but service not much they deliverd and the driver had no change and the order was wrong pizza had wrong sauce on and part of the order was missing going back to my regular.

Seems to have got even better lately and it was really good before

Great quality of food will definatly order from here again delivered by the stated time by friendly delivery drivers all round great service from here

Great food on time friendly delievery drivers will definatly order again from here

Easily the best Fast food restaurant in Thanet. Food is always prepared to an outstanding quality. Food with a taste that never disappoints. Highly recommended.

disappointing compared to normal standards

Quick delivery, OK food but poor portions compared to others I use locally

ordered late so could be the reason for the food being awful. Amazing deliver driver, very friendly!

Wow this place has improved so much since they changed management..the ingredients are high quality, really fresh, food got here very quick and was very hot! The delivery driver was really polite and Everything was well packaged and clearly prepared with a lot of care and attention.. this is easily the best pizza and kebab I have ever had.

Part of my order was missing, the rest was cold and portion sizes very small. When I phoned to complain I was told sorry they were busy and the rest would be sent out straight away - this took longer to arrive than the original order. The menu leaflet they delivered with the food stated that they are under new management - I ordered from here based on the positive reviews which were obviously left before they were taken overa- how are the previous managers' reviews allowed to stay on here?! I would not recommend this place!

Kebab was really fresh and tasty

Great customer services and delicious food

Very nice love the food from here now

Absolutely epic. Best takeaway meal I've ever had. The shish chicken and rice was amazing. Pilau rice with chicken and mayo layered on top. The salad was crisp and fresh. The layout looked amazing. It tasted wonderful. Someone put some love into designing this meal. The burger looked great. 3 juicy patties with a lovely toasted bun. CURLY FRIES. THEY DO CURLY FRIES. Any place that does curly fries should have attention from the public. I can never get them to cook properly at home. They were crispy and hot and tasted wonderful. 😁 Will definitely order from here again.

Brilliant filling yummy hot delicious nice driver just yummy

Didn’t receive dips on previous order, ignored it as a mistake. Then, got them with current order but was the wrong flavour! really disappointed! Apart from that food and delivery amazing as usual just a shame about the dip, has really put a downer on the meal!

Fantastic food and really quick delivery, even when the delivery guy arrived he spotted my birthday badge and returned a little later with a cheesecake for me with birthday wishes. Awesome service and will definitely use again

food, portions, price and customer service are always great and the delivery is always fast. This place is the only one I order from. Definitely recommend!!!

Great food and delivery driver was friendly and extremely helpful! Made it that much better will defiantly be ordering again.

Best humus I've ever eaten. We had jacket spuds and they were very nice too

Pizza was excellent, so much better since new manager has came in

Cold food, took an hour and half until we were found and barely any meat in the food and under cooked chips.

I ordered for 9.15 and it turned up at 8.50 whilst I was out. the driver called me and I told him that I had ordered it for 9.15. what is the point in picking a delivery time if the restaurant can’t adhere to it. needless to say the food was stone cold when it returned up at 9.10. Basically it had stayed in the car for 20 minutes. I called the restaurant who had no remorse and told me to contact just eat! 50 mins later and I’m still on the instant messenger to just eat. what a joke!! please go elsewhere for your takeaway as this takeaway has zero customer service!! . I would give it zero stars but I can’t!!!!!!

not the normal standard but still very nice, hopefully they get back in the groove soon as they are my favourites!!

Wasn't worth the money and the chips where horrible since under new owner it's gone down hill won't be using no more

Only criticism is food was cold.

Food was hot, driver was polite and chatty

Was not worth the money for a xl kebab

Beautiful pizzas! Only place I go now! 10/10

very nice food, lovely pizzas. thankyou

Kerbab was tiny not what I ordered

boys, you really spoil me with lovely food!!!

Cold food then found a small metal rod in my wrap. When I phoned up to explain his reply was what do you want me to do about it and he hung up on me. Appalling service!!!

Perfecto and delicious 😋 quality

We use kebab house often and food is always tasty and hot, delivery driver was chatty and lovely.

Quality is great. The jalapeños with cream cheese is exceptionally good. Would be nice if there was more choice but what was offered is excellent

was using weekly but slowly getting worse last straw today last week there was no cheese on jacket potato when ordered with beans & cheese and the pita bread was burnt this week the food was cold even though said on app food was on the way half an hour before I got it going elsewhere now

Everything was really good. Only down side was opening cheesy chips to find the cheese was not melted and was frozen in places. Nothing 30 seconds in the microwave didn't solve

Ordered a spicy vegetarian and just got a vegetarian no jalapenos. Also had pineapple on and that's just disgusting.

Mix up on order, all food was replaced and extras and they was very polite and food was really nice ☺ very good service thank you

Food never turned up! Restaurant didnt answer the phone. its a good job i was paying cash.... I'm very disapointed. left with no food what so ever

All fresh and tasty! Nice chat with friendly owner.

Food was perfect! Delivered fresh, hot and on time. I'll never use anywhere else now! Really good quality food for such a good price.

Most of the food was dry or cold as was delivered in jst the brown paper bag rather than a stay warm food bag so went cold pretty quickly on route and the pizza was on thin and crispy base when i ordered deep pan. Chips were cold and the cheese just stuck them all together into one hard lump. Burger had the smallest blob of sauce init so it was mostly dry. Overall i will prob not order from here again!

although my takeaway was late food is always a good standard here x

like always excellent food and excellent delivery service. recommended for everyone

Pizza was amazing! The tomato base was great! And the fact that there buy one get one free makes it even better! This shop is the one you wanna go to if you want tasty, good priced, pizza! Highly recommended....

The chicken fillet burger was really thin, it was not worth the money not much taste to it, I would not eat a chicken filler burger from there again

Delivery was on time and food was still hot. Flavours were amazing on the lamb shish! And the sides were tasty as well. I've ordered from here for over a year now and it only gets better! It lives up to its name "best Kebab"!!!!

Perfect food! Pizzas was out of this world! I would recommend them 100%. I'm a new regular customer definitely!

Special mix excellent. Halloumi and your lovely sauces!!!!! I'm your regular customers now. No to other kebabs in Thanet

the food was amazing, huge portions, lovely delivery driver and they made me a birthday card which actually made me cry! you’ve made my day guys xxxx

Perfect had the house special to share there was loads cooked very nicely had lots to choice from definitely recommend

Seafood pizza was tasteless - lacked in toppings. Tex mex pizza was just ok. Would be good to have the choice of bases I don't like deep pan bases which both pizzas sent to me were.

Excellent. Believe me or not, but you have to taste it .

The pizza is very bad I don't buy anymore from your shop where it is the "PEPERONI " in a FRIDGE ?

ONLY DOWNFALL WAS THAT THE CHIPS WERE HARD NOT PROPERLY COOKED AND SHOULD HAVE BEEN SOFTER... THE DONER MEAT AND KOFTE WERE FINE... SAUCES WERE TOO MUCH.

Food was disgusting worst food I have ever eaten soggy onion rings burger was cold kids food was soggy and cold and like fivw chips in box when I rang them the manger claimed this is the right portion for kids meals avoid at all costs

Customer care on high level. Excellent combination of spices like nowhere else. Garlic sauce is creamy and you can also taste real fresh garlic.

Food arrived piping hot and was very nice thank you

Not many of that good take aways left in thanet. Recommended to everyone who is hungry. Excellent kebabs

I orders x large kebab with cheese and lettuce and I got x large meat and chips no cheese no lettuce this has happend on 2-3 times now I would of phone to say the order was not right but I was to tired as just got in from work so it was chucked away as I cant eat chips so £8.60 was waisted 😠

Forgot my cheese on the house special and gave me the wrong source and the chips need longer to cook everything else was amazing

Had pizzas and chips Pizza base tasted very doughy and like a pot of salt had been spilt on it! Sauce was really bland. Toppings were the only decent thing. Ended up eating the toppings only! Joy! Chips were also undercooked. There must be new owners as we always used to use Best and it was fine. Basically disgusting food

Food would be nice if it wasn't be cold.

Disgusting....! Cold chips and under cooked pizza

was so surprised how quick it was delivered. took 15 minutes. food was good too.

perfect the food was hot and mouth watering will be ordering again just what we needed after a long day at work

Excellent service. Was called up to confirm I didn't want my extra 4th pizza as I hadn't added one. Explained we had enough food as it was. Very good and honest of them to check. Definitely using again.

The chips and garlic bread with cheese were amazing but very tiny rubbish chicken burgers half the size of the bun was horrible but when phoned up the matter was sorted very professional which made me happy and shall say will be ordering again

Was very good but there was only a tiny amout of cheese in the kids cheese burgers :-(

i did ask for asap but thought it came a little too fast, wasn't as hot as I like it to arrive either, but I just popped it in the oven to warm up, The kofte kebab was absolutely delicious but was very disappointed with the donner, it was cut into very thick slices and wasn't very good quality

First time ordering, great food, great delivery time. I will order with them again.

Food very nice, pizza was great. Delivery on time. Wouldn't doubt them. 5*

When I ordered they forgot my 2 cans off soft drink then walked off when I asked where it was I am very unhappy with the service and how I was treated

The pizza was dry and tasteless they gave us the wrong pizza too! Not ordering from here again

it was very nice and very tasty

Not very good they didn't put any chilli sauce on chips which was asked for, we called them to say this and ended up having the boss put the phone down on me, they did send a pot of sauce but by then the food had gone cold and the chilli sauce was cold. Won't be using them again

The food was nice but the portions were tiny I had a medium lamb shish and there were 5 very small pieces of lamb. My husband ordered a large donor meat and chips which he had paid almost £7 for and it arrived in the same size box as my medium shish it was definitely not a large portion there were barely 20 chips. Food was nice but don't expect a standard sized portion!