Tim Hortons in Birmingham

Firstly, ordering process was fine and there was a short wait for food. But it went downhill from there. The only seating area is up a tight and steep staircase, no lift available. As I’m someone with a disability, this presented quite a challenge with a tray. The food itself was diabolical. Absolutely stone cold. The burger itself was so greasy it had made the bun wet with grease. Completely disgusting and inedible. Honestly the worst burger I’ve ever had. The burger from the one bite I had tasted really cheap too. Like it was made with cheap ingredients and a previously frozen burger. This was my first visit to Tim Hortons and will also be my last!

I went in here for a donut. They sell donuts so that worked out. The donut was pretty good. I’ve seen this chain before in Canada. They taste the same.

I loved the service of tim Hortons. They are very friendly to customers

The service in Tim Hortons the staffare excellent

Don't cater for people who aren't allowed to eat Halal meat.

Stopped for a coffee and timbits, Easy to order via a terminal the service was fast not very long wait at all. The coffee is very good my only down side was that i got my coffee as a take away and they write on the lid with a pen my order number and which coffee it is little did i know that as i was drinking this coffee via the little hole in the lid the pen ink comes off and is wet this was then transferred to my nose with out me knowing about this lucky for me my wife spotted it as i walked around with black pen on my nose. one to watch out for guys.

Really great coffee, the prices are quite steep and sizes are small. The food served is quite nice and is decent value for money. Though it wouldn't be my first option if I wanted food in Birmingham City Centre.

Very demure, very mindful. Lovely service!

Fantastic.. everything changed for the good.. go and enjoy our traditional foods..excellent quality and right price..their service has improved a lot.. with new staffs😀

Shocking! No lift so had to carry pram upstairs. I waited for over 20 minutes outside of the baby change holding my child. Had to ask one of the staff if it was broken and he checked the door and assured it was in use. In the end we gave up and left. From outside I watched one of the staff unlock it and use it themself! Worst show of empathy I have ever seen. 0 Stars.

Tim Horton is a good restaurant with good facilities, friendly staff and fair prices. I like going in here. I think more variety on the menu would help and I believe it would be beneficial for them to not put a lock on using the toilet door. This is not 1932, this is 2024 ! Honestly good experience though and I'm glad I came here.

The first day we went we had a coffee, great, very friendly because they gave us another glass to share, today we ate a sandwich and a hamburger, since we didn't understand anything about ordering on the screen they took our order at the bar making a great effort to say What was on the menu, we were very happy, we ate the perfect quantity and quality thanks to the staff, we paid with a B. S. card. No currency exchange fees, great.

Breakfast was okay, coffee was lumpy/chewy

Great service and a friendly team, especially Rea, with whom I had the pleasure of interacting today. A truly pleasant and professional experience.

Love timmies! Great doughnuts and I love the upstairs seating space.

Always come here to catch up on uni work. Amazing drinks and good vibes :)

Nice place. Nice staff. Good great!

Good vibes! Best for studying or simply a meeting location for friends or colleagues.

Lovely staff and atmosphere! Fantastic breakfast

Shah deserves a promotion!! Very helpful when taking my order and also recommended some very lovely doughnuts!!!

Nice place to work from, I love it so much

Highly satisfied with the service I've got over there

Food was ok but cold. Waffles fries were very cold. Don’t think we will go back in the near future. McDonald’s were better

Excellent service, kind + helpful staff like shah!

Great customer service by Tanya

Im gonna give food a 5 because i know that its only too sweet for my taste. Im sure everybody loves TH because of its sweetness. Service though is a 6. Shah explained that we missed out on an offer, and then gave us a couple of hash browns complimentary, and explained how to get it next time on the self service. Advice to HQ, make it more obvious on the self service, because otherwise you have to know about the offer to get it.

Shah was amazing. Very happy and chatty. Ask for him when you go in!

Very Good Staff & very thankful to Miss Sushmita❤️

Amazing service and great waiters

Great service, staff are lovely

I’m you should know Tim Hortons

It was really nice place and atmosphere, the stuffs was so kind to me and donuts was superb. I really enjoyed :)

Faithful to the Canadian experience. Of you like Tim's this is a must.

The service was very good The worker was very polite and helpful and served us with a smile. Working front of the house. Worker name Kuljas.

Avoid! Burger tasted cheap and awful and waffle fries were stone cold. Timbits were just disgusting. Just avoid! Restaurant isn't clean and lots of people were leaving their food.

Absolutely fine if you want to take away. Despite being very quiet, the majority of the tables were very dirty and needed clearing.

I’m Canadian and love Tim Hortons….It’s Canadas national brand and I’m so happy to see Tim’s go international. I understand different places will have a different way of doing things however I’m disappointed to see the core of what Tim’s is about not present at this location; and that’s community. This location doesn’t allow you to sit with your friends and socialize. It’s all order/payment machines with zero customer service. I cant give more than one star for service because there isn’t any. I can’t give more than one star for atmosphere because there isn’t any. The coffee is still some of the best in the world.

Outrageous prices for breakfast items, so I went elsewhere.

Should try chocolate brownie donut and thanks to shah for the excellent service

Greyest burger I've ever seen. Lattice fries were also flavourless

Order 2074 17-9-24 6pm served by Parteek K. I work front of house at a busy restaurant and Parteek gave me customer service that I haven’t had for a long time. Was polite, helpful, dropped what he was doing, which I always feel bad for but it’s what makes the customer feel number one. He gave my girl two free ones while we wait and that made her night. He was patient with my order as my girl was pestering of what she wanted and was very polite. So thank you, if I had change or the opportunity to leave a tip I would have. If you want a job over in dudley for good tips then let me know when I pop back in in November. Tea was good and timbits great as always, but will remember the amazing customer service and warm , patient smile x

It was hot and a nice man turned on the air con

Warm and Welcoming staffs always and good quality food served every time, specially the drinks are wow, recommending to everyone.

Had breakfast here this morning and I must say very clean and well looked after fast food restaurant. Service was excellent and very helpful showing me a booklet which contained food allergy information.

Few things to say The food was OK 👍 But the cleaning 🧹 was disaster 😭😭 like the war The toilet on the first floor I was block for 5 min , no cold water just 🔥 water. My opinion better to Avoid 👎👎👎👎

Came here today for the £1 breakfast and it is no longer offered at this store so I left and went elsewhere! Not happy!

This is a good place for having quality lunch and staffs were very kind and it was good affordable price..!

Party of 4. Very nice and enjoyed it thoroughly.

Very clean with a lovely lady that’s very attentive. The food is delicious too

Very quick service and really enjoyed my iced mocha.

Good food, great atmosphere. Come again

Lovely and exciting food and drinks and friendly staff!

The atmosphere here is great, clean, spacious and the staff is nice and friendly!

Really friendly staff and great drinks

One of the best fast food places to go with affordable great meals and desserts! Let’s go Canada!

Why do they never have the French Vanilla tubs in stock?

I always love coming to Timmies!! The food and drink is to die for and well priced for what you get. The staff are always hard working and helpful however you can hardly find anywhere to sit if you want to go and sit and eat all the seats are taken by people studying or working other than that a brilliant place!

Rea was amazing!!food was so fresh lovely service

Love tim hortons. Spent some time in canada and was shocked to see Tims here in Birmingham. Went in for old time sake. Shah served me and was an absolute legend. Highly recommend a visit, even if its just for a donut and coffee!! Cheers Shah. You made my day

Delicious milkshakes and service will definitely come back again 😁

Really great place to grab breakfast, lunch or a coffee with friends or alone. Food is tasty and great value for money, especially the breakfast deals. Staff are very friendly and helpful, especially Tania who checked in with us about our experience at Tim hortons :) Service is always fast and efficient. The space is cosy with plenty of seating available. I'll definitely be returning again in the future :)

Value for money. Very clean. Excellent customer service. Tania offered to clear our table after we'd eaten and checked everything was okay with our order.

I am a longstanding Tim Hortons fan!!! My family and I make a drive to get these as a special afternoon occasion to enjoy together as a family. I have ordered the hot food, and the Timbits before. They were very nice- hence, the leniency of the 3 nominated stars. Recently, I ordered two lots of BOGOF 6 Box of donuts. Both times, I was not satisfied as a happy customer. The first time, the honey cruller was a floppy soggy mess- completely disgusting and a real challenge in thought of how it would affect my well-being after I had ingested it 😨. The second time over half the donuts were all the same and conclusions may drawn to them being stale? Looking at them and assessing the way the elements are composed in these, I question their original place of origin. I don’t know if the second lot was because, it was close to the end of day. If you know about the history of Tim Hortons, where they are from in Canada, a lot of their clients can be considered as truck drivers. The weight and substantiality of the donuts accountable and are to be served as both a satisfying, filling snack for people who have long journeys to make. I like the Timbits because, they had a lot more of the flagship styles of donuts represented within the box I had ordered and received from a purchase I made from Uber Eats UK delivery service. It is unfair to expect them to recoup the loss of sales because, a number of these types of restaurants and retailers are being dismissive with how they process the orders which are received from their clients & fans. With both of the special limited time offer of BOGOF donuts via Uber Eats UK as an UberOne Member. I ordered one of the each of the following from the menu: Oreo Iced Capp, Oreo Iced Frap The Capp arrived sweetened and the cookie pieces, I’m not sure about the condition of the said cookie pieces were within this drink. There was also syrup in the bottom, I think to disguise the missing flavour imperative to the round dark chocolate Oreo biscuit crumb. In addition, the crumb substance inside the drinking cup was very “mushy” it would fall away into a nothing kind of sandiness when presented to my palette. The Oreo Iced Frap, I inspected more closely, when I was satisfied the genuine features of Oreo cookies were present I proceeded to drink and enjoy it. I was not 100% sure without cross referencing with the website menu whether what I was delivered was the large size I had actively selected to pay an extra 0.80p for the biggest pour. I have been urged to contact you directly to report these issues of my more recent experiences.

It's absolutely better than "Starbucks." A good place to spend your time.

I am highly overwhelmed the service of this store as well as the quality of food was fantastic and the cashiers gave me good support during the time of eat in as they are highly proficient as well as so amicable in behaviour,Mr Shah one of the cashiers who was so supportive and enthusiastic person and I am highly delighted receiving the service from him.I wish I will come again to eat in here due to my good experiences as well as amazing environment.

The food is generally nice, just average as a fast food spot. Served quickly (whenever I have been) no real issues here. I noticed a few tiny flys near the doughnuts, which was gross.

Lovely food and drink, always fresh

Lovely food, friendly staff and quick service.

Very good place and very welcoming people highly recommended

the caramel and oreo frappes are always good and delicious, the fries with the chipotle sauce is banging

nice atmosphere and coffee, my go to 👍🏼

Service in tim hortons is very good . And staff is also very good .i like the way of talking. Overall i enjoyed alot . Great experience.

The Tim Hosrtins here in Birmingham is superb. The coffee and food is marvelous plus they do actually have a freezing AC to help fight the heatwave 😂

amazing service and really kind people!and food was amazing

Good food, good customer service, excellent service from Rea.

Tim Hortons' food is always good but Today I was served by shah, amd shah is the one, I thank him for his service

Pretyy mid. Honestly not bad for the money at breakfast, meal is a good price but anything by itself really isnt worth it. Theres a decent selection, mostly the same stuff at mcdonalds at breakfast with some extra bits. Not amazing, pancakes were alright, bit doughy, milkshake really wasnt anything to shout about. Lunch just wasnt very notable at all. Carbonated drinks hella watery and not very nice, cheese/ham+cheese toasties were very boring and not particularly filling at all. Doughnuts were pretty rubbish. Theres a lot of them but nothing very nice. They were very doughy, the 'original glazed' is just randomly full of cinammon, ruining it as its disgusting. The cruller is just not a cruller at all, far too doughy and not at all similar to the original Krispy Kreme one. Dissapointing, all essentially have the consistency of supermarket doughnuts. Totally servicable place to eat but nothing to justify picking it and paying the extra over mcdonalds if you want breakfast/lunch, or greggs if you want a pudding.

iced coffee is so nice in this summer. enjoyed the breakfast and vibe :)

Great services and quality of food

really love vibe and friendly staff, tasty breakfast:)

Please open more restaurants! It could easily compete with McDonald’s and Greggs that are everywhere!

The service was great and the upstairs area is nice and quiet. But it's not cheap and the servings are very, very small. I weigh 58kg and I could easily eat 3-4 of the "breakfasts" from here.

10/10 service from rea and the staff at the counter food was fresh and amazing. Tim hortons Birmingham pops off

Great service, great atmosphere.

Good food, Tania’s service is really good

I really enjoyed tim Hortons breakfast

Fresh food and amazing atmosphere!

Good food! Eat well! Very convenient next to the train station

Great service and great drinks.

Great customer service. Also it's a very clean environment. Would definitely recommend. Breakfast is nice and prepared well.

Great service here and the staff are really nice

Every time I get food here it's great as it comes quick and is very good in cost

Great service and very friendly staff

Lovely atmosphere and amazing food. Food was ready not long after ordering.

Really great service from Shah - quick to sort out an item that hadn't been given to me

I had a great experience at Tim Hortons, the place wasn’t too busy and was very relaxing to sit in. Manjeet was an excellent member of staff who frequently made sure my time was well spent, would definitely recommend coming here

The employee Shah was super nice and worked well in preparing my order. He was time efficient and took into consideration I was in a hurry

Decent coffee. But our first visit was spoiled by a member of staff approaching and asking for a Google review. We said we'd do one later and she insisted it had to be done now. We went onto the Google app and she told us "Now just press '5 stars'". I said that I'd rather not be told to give 5 star reviews. She was pushy and insisted again. It spoiled our experience.

Very good customer service , food came very fast and the staff member shah was very respectful

Shah is was very welcoming respectful