Thyme Restaurant Shrewsbury Town Centre in Shropshire

The only road in and out of the hotel carpark was closed on the day of our departure, there was no signage in place, the hotel did not notify us of this during our two night stay. We were simply trapped at the hotel for hours after we were due to leave. Premier inn refuse to offer any sort of goodwill instead blaming the council, the council informed me premier inn were aware of the works although the timing had changed last minute.

Well situated. Nice staff, especially for breakfast! The room was too hot, and no tumblers were provided for water. We could hear stairway footsteps throughout the night. The bathroom was very nice.

Very handy location for the bus and railway station. Close to centre of town. Riverfront view. ( Hopefully high enough above the regular river Severn floods.) Typical chain. We did not eat or use the bar. Massive construction site next door but we had no issues. Bit of a slow check-in process as auto system was down. Room fine. Wifi, tea/coffee. Good bed. Shower in the bath so getting in and out starting to worry me as I approach my 8th decade.

Great location, efficient check-in, easy check-out (drop key in a box). Room very clean. Had a lovely 2 night stay in Shrewsbury

Perfect for our overnight needs

Friendly clean and in good location for all shops restaurants tourist areas and river

Very annoying that you cannot open the windows at all, not even a little bit. They say there is fresh air coming in, but you can smell the stagnant air in the corridors and rooms and it made me have a huge headache (as soon as I was going outside the hotel it was gone so I really think it’s the lack of fresh air).

My overall experience was good, I did a 13k run and was greeted by many others doing the same

Because of massive blue hordings surrounding the building the entrance was extremely hard to find. We had to drive round block twice before we spotted it just by chance. However this hotel is perfectly positioned for city center and old town which is gorgeous

Worse than my expectations. Very tired/worn finishes, furniture, and fixtures. Impact noises (like foot falls) transmit readily from the floor above. No mini-fridge, nor ice. Our room was not cleaned and no new towels provided, but we may have missed the fine print that that service needs to be requested. Room at the back looked across the alley at a parking garage. The positives are the location, friendly staff, and rooms at the back are quiet as long as your neighbors upstairs are quiet too.

Visited from 18th =21st july 2024 Staff were excellent ,friendly&helpfull .Rooms were lovely and clean .Nice having a comfy double bed and because it was so hot it was nice being able to use the other type of single bed/sofa that was in there.Only niggle is that they didn't sell food all day In Wales where we live ,we can go in to any premier and get a meal .A member of staff explain why .Had a breakfast the first morning .Lots to choose from but the cooked breakfast was cold and we were down between7=7:30am .It put us off having it again ! Car parking was difficult at times as there was quite often no spaces left if we had been out for the day, But I would definetly stop here again for the location .

Staff very polite, helpful and friendly.

Had the up-graded room, well worth a little extra. Walk in shower, coffee machine, as always super comfy brd. Staff here are helpful and friendly too. They still need a new bar top, it looks scruffy and doesnt add to the look of the place.

Great location, parking not so great, clean as usual, breakfast good

With a Premier Inn what you see is what you get. It's in a good spot near the bus station and the railway station as well as the town centre. It's clean and relatively cheap. Don't bother with the breakfast. There is tea and coffee in the rooms.

We have just had an enjoyable 2 nights at the Premier Inn Shrewsbury . The Carpark was tight but very reasonable at 10 pounds a night. Checkin was easy, nice double room on the second floor. We did not eat there, but had a couple of drinks at the bar, which were good quality. Ideally located for all Shrewsbury has to offer, minutes from everywhere and on the riverfront. Highly recommend.

Fairly typical Inn. It's looking a bit shabby now though. I really dislike the auto check-in. Car parking fee is far too expensive..

Great location however this place eedz a good tidy up scruffy in parts but the staff are excellent

Love a Premier Inn. This one is in a great location in a beautiful town. Parking was extremely convenient and good value. Rooms were constantly exactly what you expect and why we use Premier Inns. The staff were all lovely too.

A three night stay. The staff are lovely and wanting to help. Very friendly. The hotel on the whole is simply let down by the fact it is tired (ironic). Marks and dirt ground in on walls, fixtures are worn. Air con not cold but liveable. Light fixture cracked. Just general lack of maintenance over all. Very clean in all the areas that matter though. My view out the window was of the car park who can see straight in so I left the curtain closed. Good value, great location, good parking on site and cheaper nearby. Right in the middle of everything. TV has little signal and the free WiFi is abysmal, ultimate is fine but took about an hour to register and pay for. TLDR: good value, friendly staff, rooms need better maintenance, good location, generally clean in the important bits, good parking.

Room clean ,kettle with coffee tea ,milk and you could go and get more of these from reception any time Shower good and ample hot water,shampoo/ body wash and hand wash provided Breakfast good Restaurant was very good with a good choice of reasonably priced food Staff are very friendly Close to bus station and train station Short walk to town centre

Booked one night with a meal deal. Had a table booked for 0730 sat down at 0715. I was told i can't upgrade my drink unless I paid full price. Still waiting for my meal 74 minutes later

Stayed here for one night and was just perfect. Great location near the station. Clean rooms and good bed. Shower was good aswell. Friendly and inclusive staff, really liked that! Food was delicious.

Not the newest, or most loved Premier Inn but at least it's not a Travelodge. I always seem to get a view of the bus station. I'm sure at the front you can get a view of the Severn overflowing. Great location as very central to Shrewsbury.

Great location and lovely staff. Unfortunately the AC doesn’t work as intended. There are also no baths in the premier plus room. I was disappointed by both of these issues but would still consider returning in the future.

Staying at Premier Inn so came here for food as have the meal deal. Have to say staff are lovely and nice to have table service. Thought I'd try fish and chips without pea's, then the Cadbury nibbles ice-cream as these I have eaten at other premier inns, to see the difference. Fish and chips came with peas which she swiftly took back to kitchen rectified straight away. The chips are nice and crispy just how I like them, but I was waiting quite a while for food so when the fish came it was very hard, and burnt, you could literally pick it up and was stiff as an old sock that's just come off the radiator 🤣, reminds me of frozen cheapy battered fish from supermarkets, if you were paying £12.99 you would want fish a bit more nicer/softer, meal deal may change things? Tartre sauce was nice, watery not to bitty but that's fine with me, not keen on having ketchup In bottles on table, it was nearly empty and you don't know how long it's been there. Dessert nice about same size as other places I got the Cadbury nibbles sundae, it had 3 and a half nibbles definitely had a few more in other places, plenty of chocolate sauce tho so not bad compromise, will update on breakfast tomorrow 😄 Restaurant staff are really nice, friendly and very helpful, always had a smile.

Stayed in the Premier Inn. Breakfast was very enjoyable, fresh and plenty of choice. Staff doing an excellent job under the circumstances. Well done all

Good food friendly fast service. In all fairness once the staff found out we were staying for a show in the Theatre they had our food prioritised for a speedy service. All the staff were very friendly and polite. Its a shame that some people did not appreciate what the staff sacrificed during the flooding to make their stay comfortable. Would definitely eat here again.

Food is very good, both evening meals and the premier breakfast, however service whilst friendly is often very slow even when it is only part full otherwise recommended

We are staying at the Premier in and have had a few meals at Thyme and we can't find fault with anything, food, service and value for money all brilliant. What more more could you ask for.

The Tyhme is Premier Inn Shrewsbury restaurant, with well spaced tables and a relaxing atmosphere, its well worth a visit. I am not a vegetarian but can recommend a dish that goes by the name of Fake & Ale pie, very tasty.

Had dinner here last night with our 2 Grandsons, the food was wonderful and tasty, the service very good, and all the staff made a fuss of the young lads which was good.

Staying at Premier Inn we decided to have the unlimited breakfast it was all very tasty! Highly recommended all fresh, nice good quality sausages, thick bacon, tea, coffee, juices, all excellent it set us up for the whole day, all very nice members of staff there!

We stayed at the Premier Inn so had breakfast here. as always, a full compliment of hot and cold food. Filling and tasty.

Great service lovely and clean rooms friendly staff and great rates always enjoy our stay especially the breakfast

Had the meal deal here. There was plenty to chose from and it included breakfast. Staff were efficient and friendly without being intrusive.

We ate in te hotel restaurant on on evening durigour six-night stay. The waiter (whose name I've forgotten) was very friendly, helpful and efficient. The food was tasty and most enjoyalbe.

We were spending the night in the Premier Inn so we thought we'd make use of the restaurant. There was a good selection of food on offer and we were served quickly. Unfortunately they made a mistake with my order and brought out the wrong dish. Fortunately this was corrected very quickly by the very apologetic waitress. When my correct dish arrived it was very good and worth the extra wait. If we were to use the Premier In again we'd probably make use of the restaurant again.

Nice ladies in the restaurant we decided to just have light meals as it would be just enough and a few drinks wasn't very busy which was nice, meals were OK would have meals there again when stopping at premier inn

Right where do I start??? We stayed at the premier inn for 2 nights with our 2 young girls,I can honestly say the food has been bad both nights. We took advantage off the meal deal as it is normally good value for money. Day 1: Both girls had cheese nachos to start and both came with no dip (menu said with dip) we was told they had run out but no alternative offered. My wife had the salmon and potatoes for the main and her potatoes looked like they were the same as someone else had left and just reheated. I had the rid-eye,I asked for it medium rare but was told that the steaks here are best cooked medium to well ??? Is that not my choice??? The start was horrible!!! And to top it all off I asked for a pint of cider only to be told “we only do bottled cider” strange. Day 2: Again the kids wanted nachos,again still no dip. (I’m sure there is a shop somewhere in this town that’s sells a dip) Again I had steak,this time I asked for medium as this is how they said it’s best here. I also asked for sweet potato fries as did one of my kids. The steak came more well done than medium, also both my daughters and my meal came with normal fries. Obviously I told the waiter and he brought out 2 bowls of sweet potato fries, to my horror my fries were really under cooked. No steak knives came out with the kids steaks,we did tell someone but they never came. No one came and asked if the meal was ok,the only time we was asked was when they took the plates away. When we asked for the bill they charged for the under cooked fries and even over charged us £10 !!!!!!!! Absolute joke,I will never eat here again. I feel so sorry for our waiter (Richard) he was really nice,if he has to deal with that everyday it will drive him mad.

I ate here for an evening meal and had the chicken salad, which was excellent. The following morning I ate here for the Premier Inn full buffet breakfast which again is very good. Nice, clean environment and perfect for those staying in the hotel and not wanting to venture out after a long day.

Dry, lukewarm food. Not the cleanest I've ever seen either with some staff cleaning floors unloved then laying tables.

Reservamos una mesa a las 18:00, que era la mayor brevedad posible. Tomó 25 minutos para llevar a mi plato, que era un plato de sopa y tomó otra 30 minutos para llevar a mi principal. En general, una hora y media para tratar con una comida muy básica. No hay servicio de personal y personal de servicio carece de liderazgo. Nos alojamos en centenares de Premier Inn a lo largo de los años, esta es la experiencia gastronómica más decepcionante.

Reservamos un grupo grande (22) para alojarse en el hotel y comer aquí con meses de antelación. Nuestra reserva era de 19. 30 pero nos informaron de que sólo 14 de nosotros pudimos ir a sentarse y el resto tendrá que esperar hasta el 20. 00. el camarero entró y tomó nuestra orden y 30 minutos más tarde recibí mi ensalada de tomate y mozzarella. . Las otras dos personas en la mesa no! Después de otros 15 minutos hablé con una camarera bastante grosero sobre él que dijo que volvería a ir y hablar con el chef, pero no creo que él sería acelerar!

had one evening meal during 3 night stay, the sharing platter was very good, well cooked, plenty of meat on the duck wings

Decided on a meal at hotel the first night we were there, we were told by a waiter there would be a long wait for food as there was a large party of people due we said OK doesn't matter and we were taken to a table came and took drinks order and within 10 mins taken food order food was lovely and when we finished the restaurant was as empty as when we came in, no sign of large party that we were told about, we would have other meals there when stopping in Shrewsbury

Nos alojamos aquí con un grupo de amigos, a pesar de reservar una mesa nos servicio se negó porque el "Chef" dijo que la cocina estaba cerrando en 45 minutos. . Sí, había 9 de nosotros pero la cocina estaba todavía abierto se había ido 9 y nos rechazaron, cuando afirmaban que el servicio o la falta de era absolutamente chocante y decepcionante. . Lo único bueno de este Premier Inn era el magnífico restaurante tailandés cruzando la calle que amablemente nos hicieron la reserva y apagamos nuestro nocturno. El Premier Inn tienen nuestra queja y aún estamos esperando una respuesta satisfactoria. . .

Mis amigos consiguieron un regalo de cumpleaños sorpresa que la estancia en este establecimiento involucrados. Viajamos directamente de trabajar el viernes 16 de septiembre teniendo 4 horas para llegar allí. Parte de la sorpresa fue una comida que ya habían reservado previamente en línea. Cuando llegamos allí a las 9:00 subimos a la chica (Charlotte) en el restaurante para decir que estábamos aquí y confirma que en breve estaría allí para nuestra comida que estaba reservado para 9. 45:00 h. Charlotte parecía sorprendido por este y fuimos a buscarlo. Regresó a nosotros. No había reserva. Pasó a decir que no podían satisfacer nuestro grupo de 9 personas. Pedimos hablar con el gerente ya que esto no era aceptable, dado el tiempo que pasamos viajando y el hecho de que ya habíamos reservado por internet. Ella se fue, y nos dejó merodeando por 30 minutos mientras ella iba y atendió a otras personas y deberes. Cuando le preguntamos qué estaba sucediendo muy groseramente dijo que el gerente estaba hablando con el chef y me venga a ver a nosotros en breve. Resultó que tenían muy poca comida y el chef era renuente a cocinar algo para nosotros. Mientras sus ojos en nosotros onduladas continuó para colmo de males, diciendo que no había nada que pudieran hacer por nosotros. El director no estaba mucho mejor tampoco. No parece importar que estaban arruinando mi sorpresa o nosotros dejar de pasar hambre. Este malestar mi grupo de amigos que habían pasado semanas organizando mi sorpresa, arruinó la noche, tuvimos que encontrar una alternativa lugar para comer y cambiar nuestros planes en un costo para nosotros! ! Finalmente dio el Premier Inn a nuestra petición para el desayuno gratis en la mañana por nuestro problema, pero esto no fue pro-ofrecido. De hecho no parecía importarle en absoluto. Parece que con premier inn puede tener su dinero de vuelta si no dormir bien pero si arruinan su experiencia dentro de su restaurante o bar, que es perfectamente aceptable. No le aconsejo ir allí para cualquier ocasión especial como la atención al cliente y la experiencia del cliente no es sin duda es alto en su lista de prioridades. Encontramos la comida en el restaurante tailandés de enfrente del hotel quienes estaban más que dispuestos a alojarnos y nos hizo sentir como en casa, donde el Premier Inn había fracasado.

We visited this premier Inn as a group to celebrate our Friends 40th Birthday. We had planned on eating in their restaurant and pre-booked a table before we arrived. When we arrived after a very long day at work and a long travel, we went to the restaurant to have our meal as we were all very hungry, we arrived at the restaurant at 9pm. We were approached by a rude member of staff who advised we could not eat as the restaurant was closing at 10 and there were too many of us (8 in total) We asked why this was as we pre booked for 9.30 and also there was another hour until the kitchen closed, we even offered to order a simple meal for ease. We were then advised to wait for a manger for over half hour!!! To then be told, sorry nothing they can do as it was too late!!! Whilst we were there we also observed another family being turned away at 9pm by a rude member of staff, saying they could not serve food as kitchen closed at 10pm!! Overall, the way we were treating was very poor and staff were very rude... At one point we saw one of the staff sat down on her mobile ignoring guest completely!! I have always stayed in premier inn's and I am so disappointed with this experience that I certainly will not visit one again.

we just had a soup and a salad so we told them we were going to the theatre so there was no delay. the soup could have been warmer the bread roll with it was warm, the salad lacked dressing but everything else was ok

as we where staying at the Premier Inn we decided to eat in the restaurant we ordered melting camembert we new that this would take 15mins, the middle had not melted so it was not easy to dip in the bread sticks,did mention it to the staff but was told that the kitchen had a lots of orders my husband had ordered for his main course steak and kindney pudding it did not state on the menu that it was a baked pudding not steamed so the pastry was a bit hard, everything in the menu that had chips with it came with skinny chips which were quite hard.we also tried the fish and chips again skinny chips overall disapointing. We have eaten at other Thyme restaurant and found them very good

SHOCKED when we saw just how much smaller the Menu is----gives a very limited choicehowever we both enjoyed our chosen dish---although my Steak arrived minus the FriesSame guy served us at breakfast-----NO COMMENT

Lovely food all the staff waiters and bar staff very helpful and friendly very attentive, everything all clean and tidy will definitely use the next time staying at shrewsbury premier Inn highly recommended!!!

We stayed her for one night the service was not as good as the one in London Bath rd. We would stay here again as it is in a good location by the river and no charge for parking.

Only had the included breakfast in here, but the decor is very warm and the staff friendly & helpful

We were staying at the Premier Inn and so decided to eat at the in-house Thyme restaurant with the meal deal of £23.99 for dinner and breakfast - kids eat free in the morning for breakfast.Food and service were good, with a good selection, and attention paid to allergies (Gluten-Free and Dairy-Free) and our kids with a highchair provided.The staff were a little rushed in the evening, but they did their best.Food was well cooked, and well presented made from quality ingredients.Our son especially liked the all you can eat breakfast - where kids eat free.

Just what we needed after a busy day, a varied menu at a good price. The meal deal of £23.99 for dinner and breakfast is excellent value, and both meals offered an extensive choice of food. Service was quick and friendly, and we would have no hesitation in recommending to others.

The breakfast was excellent and I especially recommend the sausagesThere was good choice for the evening meal and the food was plentiful tasty and hot.The service was quick and efficient.There are many good restaurants in Shrewsbury but if you do not want to go out you cant go wrong in Thyme.

We stayed overnight at the Premier Inn and had Dinner and Breakfast here. The restaurant is clean, tidy and bright and the staff were pleasant and made us feel welcome.Dinner was good, although there was a bit of wait for the food. The mixed grill was nice, all of the meat appeared to be of good quality as was the gammon. Breakfast was really nice and there was a great choice. Even better that you could help yourself! The only criticism would be that when we went up they had run out of orange juice and there were no glasses or coffee cups so we had to wait a bit until things were topped up. A minor criticism and we would certainly use the restaurant there to eat if we stayed again.

I only tried breakfast here whilst staying overnight. The buffet has most things you would want although, because it was busy, many items ran out and the staff struggled to keep them filled up. My cooked breakfast was reasonable quality (though I've often had better) but for around £9 including unlimited juice and coffee it was good value.

Came here for dinner on a girls night out, booked well in advance. The restaurant is nice and clean, atmosphere is lovely. Staff all seemed friendly. Unfortunately there were quite a lot of things on the menu no longer available, so a few of us were a bit disappointed. I ordered the chicken wings which were, I thought, lacking flavour, then the burger, which was actually very nice. Service was good and price reasonable. Wouldn't rush back...

Dit restaurant behoort bij "premier Inn", hotelketen in de UK. Het is een typisch restaurant van een hotelketen. Er is een eerlijke prijs-kwaliteit.Logeer je in het hotel, neem dan de optie mealdeals: 22,99 pound voor full breakfast, 2 gangendiner en drankje.

Average restaurant within the Premier Inn Hotel .Had special 2 drinks for the price of 1 on offer when we received the bill was charged for 2 the waiter seemed confused and afterwards reduced the charges.

Although we only live less than 100 yards away from the Thyme restaurant ,we thought we,d pop in for our evening meal ,My Husband was very pleased to find 2 for 1 on the beers, Very good start.The food was tasty and fresh, in particular our mackerel starter.Our waitress for the evening Lucy, was extremely pleasant and help full. Wont be long before we go back again .

food good atmosphere great, real good location, chloe runs a tight ship, great qualities and customer service, thank you all, bar man who knows what customer relations is all about ryan take a bow

We had the meal deal which included, breakfast, two course evening meal plus a drink. Excellent value and you couldn't fault the size of the meals. The bread and butter pud was a bonus, memories of grandma's! Also after one of their breakfasts you certainly won't need lunch.

8.75 for an all you can eat breakfast , how can any one moan ?Very clean , plenty of choice , as much Costa coffee as you can drink. Buffett style. Most of the cooked breakfast is basic ( no frills ) but for 8.75 ! Nice tables and surroundings. Absolutely lovely staff ,very polite and keen to please , they can't do enough for you .

Appalling service staff inefficient and unable to provide decnt service. Food below average, will eat out next time even if it is raining!

The makhani chicken was gorgeous and the mixed grill very good apart from the McDonald's style chips. Trifle dessert and bread and butter pudding lush. Nice red wine with the meal deal.

Pizza was superb as was the smoked salmon dish.We shared dessert as they were far too big unless your v greedy

Another chain restaurant attached to the chain hotels of premier inns.We arrived quite late (8.30pm) and the staff were happy to serve us but it did all come across quite rushed.Food was only average, but it filled a hole.

Shrewsbury now has a plethora of good and really good restaurants so Thyme's is going to struggle to make it's mark I think. However, if you want a quick and convenient meal, at a reasonable price, then you won't be disappointed. We had pre-booked an early pre-theatre meal so weren't expecting to linger for too long. In fact we needed to be served quickly! We had a very warm welcome from a smiling member of staff and our pick of tables so chose one overlooking the river. Our drinks came almost immediately and order taken for dinner. Everything came within a reasonable time, was what we ordered and presented nicely. I wouldn't say it was innovative or extra-special in any way, but no doubt they have to follow corporate menu's. It was all as described and quite tasty! The overall ambience is quite nice with windows all along the front so you can watch the world go by. It's pretty busy with hotel guests so no awkward hushed conversations. The staff are very pleasant and eager to please and at the price we paid we were well satisfied. We wouldn't go for a special meal, but it serves its purpose.

Long wait, wrong order food very bland and obviously microwaved ! Waitress said it was very busy but only 8 tables out of about 20 full !!

Thyme restaurant is attached to Shrewsbury city centre premier inn. Tonight when my mother and I ate there the service was poor. The food was slow to arrive, the side salad arrived after we had eaten half of the main course and had to be requested twice.The food itself was passable but not outstanding. We had risotto which was rather dried up and Eton mess mainly icecream and no strawberries Essentially very disappointing. It also took am age to pay the bil.

Last night was going to be our Valentines special meal because of the weather and power cuts of the previous week. Sat down, what seemed to be a very efficient lady showed us to our table. From then on, everything went down hill. Came with wine list, wine we wanted was not available, had alternative. Then the lady said "I will get you a wine cooler", this never came. Then we ordered our food, others ordered after us, theirs came first, we waited 40mins for a pizza and a salad to arrive. A young lad came and asked us about a sweet, we agreed on a choc dessert to share. 25 mins later this never arrived, but the couple opposite who also ordered a dessert, were given theirs, then the lad came with a second for them which they a DID not order. He would have been better to take notes of orders. The lady came and asked if everything was ok, told her certainly not. "I will check on your sweet" don't bother I said, too late now. To be fair, they withdrew our bill. The evening was spoilt by staff who were trying to do too much without finishing one job properly and by a young lad who never took notes on orders.

great restaurant,inside our premier inn hotel....would recommend,good food,excellent staff...a warm and friendly atomsphere....

The restaurant was well laid out, pleasantly decorated and the service and food very good. plenty of room for wheelchair users to navigate to and from their tables.

After an awful day travelling my wife and I just wanted somewhere to sit down and enjoy each other's company outside of the car, we greeted and made very welcome by a young gentleman named Ashley, whom was great all the way through the night, was very attentive and polite 5/5 for him. After our meals we decided to go to the bar for a drink before we would retire to our rooms, were a warm barman named Mark served us and catered for out need and was extremely polite and very very assertive, held a good conversation and was very knowledgable of the surroundings of the town. Was impressed that we have booked again to go here

Just wanted to complement the chef and all the staff that were working last night and looked after our party of 33 everyone commented on how nice the food was and how well managed the lads bringing the food out worked well done :)

We have visited this restaurant twice since it opened earlier this year. We spent over 3 hours in the restaurant with our excellent three course meal, wine and coffee. The service is of a high standard. The atmosphere is warm and welcoming and the staff are very attentive. If you wan't a good value for money meal, this is the place to visit.

We attempted to have a meal this evening here, hadn't booked but have been several times over the Summer without booking. However, the two young staff told us they would have to check with the kitchen if we could have a table for.....2!!!!! Quite unbelievable as the restaurant was completely empty on one side, bar area wasn't particularly busy for an early evening in Shrewsbury, which is quite a busy Town socially. Before checking with the kitchen, we were then told that it would probably be at least an hours wait as they had bookings within the next 45 minutes. We were so taken aback of being refused a table for 2 that we told them not to bother. When competition from other restaurants in the area is extremely high, how can they afford to turn customers away from an already quiet restaurant, we weren't even offer a table in the bar area. On our visits to this restaurant, it has never been busy with service very slow and the outside tables are never cleaned. This is a fairly new restaurant in the Town Centre of Shrewsbury ,where competition and standards are particularly high. This is not worth a visit, as there are so many good restaurants nearby and within walking distance even if you are staying at the Premier Inn....GO ELSEWHERE TO EAT!!!!!

Attended the bar on an extremely busy Saturday night and was served quickly and with full manners staff were working very hard to keep the place clean as well as managing to serve everyone quickly pleasant experience and lovely addition to Shrewsbury town centre :)

The new hotel and its restaurant occupy a prime location in the town centre and I was very pleasantly surprised by the high standard of customer service and attention to detail provided by the newly trained and some experienced staff. I have visited Thyme now on a number of occasions for drinks in the bar and also early evening meals and each time the staff have been excellent, providing excellent customer service. The menu is varied and provides good value for money without being too cheap or extortionately priced too. I am looking forward to the summer months when hopefully it will be possible to enjoy a drink or bite to eat on the front terrace. My only criticisms would be, a lack of a divide between the restaurant and bar area as it can become noisy in the bar when busy, no lunches served and also lack of snacks available. But it is early days and there may be an opportunity in the future depending upon demand for providing both lunches and snacks. Well done Premier Inn and your excellent bar and restaurant staff

Thought we would try out this new restaurant a that's part of the new premier inn in town and was pleasantly treated by all staff members food was lovely and didn't have to wait long.... The bar staff were additional very polite will definitely be returning again

We waited for an hour for food which was greasy and too hot.While we were waiting for our main, a waitress tried to serve us dessert.DON'T GO HERE

Today at lunchtime we thought we'd check out the Thyme restaurant at the newly opened Premier Inn. Several people appeared to be occupying tables and we presented ourselves at the "Please wait to be seated" desk. Stood there like lemons, completely ignored by chappie busting himself doing nothing at the bar. Eventually a girl appears and shouts across the room "Yes?"."Can we have a table for two, please?""We don't serve lunch. Just breakfast and evening meal."OK, so it was our mistake. Not that I could find anywhere online saying they don't do lunch. But it does make me wonder: having read that 700 people applied for jobs at this new hotel, if the best they can find is people with no customer service skills whatsoever, then what on earth were the other 650 applicants like?