Thyme Restaurant in Canterbury

We weren't made very welcome from the get go. As soon as we sat down to order, I was informed I could only have half a lager with my dinner instead of a pint I asked for because the manager had told her we could only have halves and single measures. When I asked why they told me it was company policy when dining with a small child. We just felt judged straight away, my burrito meal was tiny and I finished it before my wife's burnt pie and oven chips turned up. Absolutely appalling and has put a dampener on our stay at the premier inn. Hopefully the next Three nights are better but there is no way I am using that bar and restaurant again. Dreadful.

Well where do I start I booked a table for a family of 6 over 2 weeks ago and the lady that took my booking over the phone said yes that’s all booked for you at 5pm for a table for 6 people we turned up on the 8th October 2022 at 4.45pm and as it was a lovely afternoon we walked over a mile only to get there and told by the chap at the desk there is no booking under my name plus he told us the restaurant don’t open until 6pm so why the hell didn’t the lady that took my booking didn’t tell me that plus the chap said there is no chefs until 6pm so we had to leave with kiddies crying as they were looking forward to it don’t waste your time going here we have never had any trouble when we went to table table in Dover when we have stayed there nor we have never had any problems when we went to brewers fayre in Margate for a meal what a disappointment the thyme restaurant is AVOID AVOID this place

Good food with a good atmosphere, reasonably priced , staff welcoming, food amazing, highly recommended

Went to this restaurant not knowing if I was allowed as I wasn't staying at the hotel, was welcomed in by friendly faces, the food and service was excellent,

Después de esperar más de media hora. El plato de langostinos estaba frío. Le envié la mía a mi hija que no quería quejarse. . una hora después aparecieron nuestros platos principales. El pollo estaba aguado y corpulento al mismo tiempo. las papas estaban poco cocidas. Nuevamente no pude comerlo. No conseguí mi ensalada y tampoco la salsa equivocada. No hay excusas ya que el restaurante estaba casi vacío. . Tengo que decir que los camareros eran fabulosos e hicieron lo que pudieron, también obtuvieron nuestras comidas a mitad de precio por una espera tan larga. . hazte un favor y ve al Tesco debajo del hotel y cómprate un sándwich. . una micro comida hubiera sido más favorable. Restaurante horrible evitar. .

We ate in this restaurant twice. The first time we waited 45 minutes for a less than average meal. The second occasion my wife’s fish was dreadful with soggy batter and my gammon and egg had clearly been sat under the lights and the ham was tough and the egg was hard. The staff had a couldn’t care attitude. All in all two very disappointing meals.

We have been to these places before, they are part of Premier inn Simply it is good food. Good service at reasonable prices We would definitely return

Visited this restaurant while staying at the premier inn and had mixed feelings towards the experience. Drinks took 30 minutes to arrive and the garlic bread was a bit bland, noodles and burger were fantastic and so were the desserts. Jemma was friendly and engaging. Overall the food was mixed and the service a bit slow but friendly enough, worth a try if you’re staying at the premier inn!

We really enjoyed our dinner in this restaurant a few months before so decided to give it a go again, however something went wrong this time. The steaks were not what the menu promised, not the right cut, really tough and severely underdone. The house wine was also below expectations. We'll probably give it some time before trying it again!

The evening meals we had in this restaurant were excellent. Well cooked and presented nicely. Good value for money. The staff were friendly and obliging. Up to Premier Inn's usual high standard.

I would like to say from the start that they were under staffed but I really don't think that excuses standing for 5 minutes in front of a member of staff waiting to be acknowledged for a table or the poor quality food which took over half an hour to arrive. We asked if the chicken burger was a chicken breast or breaded burger, we were told it was a breast, but got given a frozen breaded burger smothered in burger sauce and cold French fries. I understand being understaffed and the pressure that brings, a simple apology or explanation would have helped with the poor service but not the poor quality food.

If you are travelling and need a simple meal at the end of your day, Thyme is fine. If you want something a bit more special you are close enough to Canterbury centre to find another option, I think. Some Premier Inns have the Table Table restaurants attached and I think these are much nicer. At Thyme I had the fish and chips - straightforward Bird's Eye style food with oven chips and bullet peas. Not bad, but not special. Then I had Eton Mess, hoping it was going to be similar to the one I have at Table Table. It wasn't. The service was fine and friendly, and the environment is very comfortable and relaxing.

Not much choice but reasonably well cooked and the staff are nice. Basic pub food They could do with some better beers

Having travelled for much of the day I was not in the mood to explore Canterbury in search of a restaurant and as i am staying at the Premier Inn, the easiest option was to dine at its restaurant Thyme. However, the most recent reviews did not set up my expectations. I am happy to say these were exceeded. The staff were very friendly and attentive without being too much. I ordered the BBQ burger - it was well presented, well cooked, with hot fries and the BBQ sauce was very good. Once I had finished a waitress cleared the table and offered dessert, instead I opted for the bill which arrived promptly. The restaurant and staff exceeded my expectations and I would be more than happy to dine here again

I was staying with premier inn for two nights for business. I am actually still here and writing this in the comfort of my room. I did think about going elsewhere for dinner after reading the reviews but in all honesty I thought I would give them a chance... I did not have hugely high expectations as it is what it is ... a restaurant attached to a hotel. I ordered the duck wraps for starter and the chicken and bacon salad for main with a side of skinny fries and mac cheese... I was starving as missed my lunch earlier today. Starter ... okay ... average... not worth the £5.29 price tag but I had ordered from their meal deal which meant starter and main were £15 with a drink. However when the starter came the waiter delivered it to the table and actually said 'quack quack'... probably the most unprofessional way anyone has delivered a meal to a table. The main came... I can hand on heart say it was the worst chicken and bacon salad I have ever tasted. The chicken was stone cold and smothered in the worst tasting BBQ sauce ever with two pieces of bacon stuck on top of the very basic £10 salad?! The chicken was processed and cheap. Awful! I would expect this kind of standard in a cheap convenient chain eatery for half the price. I sent this back and did not take the offer of anything else as it made me feel quite ill. I had eaten the mac and cheese side which was barely edible and very plastic and tasteless. I ate it because I was starving. I ate the chips which were pretty much cold. I asked for the salad to be taken off my bill. After two different waitresses coming to my table and asking me what was wrong with the salad and having to explain twice I was offered £10 off my bill which was the cost of the salad. I was not offered compensation for my evening meal being ruined. I highlighted this fact which was ignored. I also pointed out that their house wine tasted off and watered down and offered the waitress to taste it... this was also left on my table untouched. I was offered no refund for this but offered another glass? I would also like to say that the waitress who dealt with my complaint was very loud about it in the restaurant and actually caused another customer to ask me what I had ordered!! That was not the best way to handle my complaint and a little embarrassing. I was trying to be discreet with my complaint for your benefit!!!!! The waitress offered a poor explanation about how there was nothing wrong with the sauce it was what they used on everything and that it must be my taste. She ignored my complaint of the chicken being cold? I was then told I would only be offered £10 refund because it was a set meal and that was all they could take off?? I even explained why I was unhappy with this as my entire meal was ruined, my drink was poor quality, I understand it is the house wine but still?? I don't expect a house wine to be that bad? Again no refund offered. They did offer me a coffee or another drink but by that time I was so annoyed I just wanted to leave. If you can go and explore the local restaurants , I am sorely regretting my decision to give this poor establishment a go.

I was staying at the Canterbury Premier Inn to attend a 6 day training course. The company I work for paid for me to have meals at the Thyme resteraunt Canterbury, the breakfast was ok and I was looking forward to my evening meals. The first night I had breaded mushrooms to start and the lamb burger (if you can call it lamb with the little lamb there was within the buger) for my main, both were disgusting! The second night I had the chicken wings starter and Chicken burger, again both were disgusting! I did not eat another evening meal there for the remainder of my stay otherwise I feel I may of become ill. I would say there is more nutritional value in a McDonalds then there is in any the food I had at Thyme! Top wack prices for Iceland frozen/microwave food! Disgusting!

I didn't expect a lot from a hotel restaurant ( I had not eaten before in Premier Inn restaurants) but food was very good . Well cooked, good portions, service very pleasant and helpful

Travelling as a group of thirty five friends.

food was plentiful and very tasty. Service a bit slow but the waitress was very nice and helpful. Nothing was to much trouble.

Chips. They were not hot. The rest of the meal was good but not overly fantastic. The choice is good though so I'm sure there is a meal to be had to suit all tastes. The service was good and quick, staff friendly and helpful.

We were surprised, given Premier Inn's reputation, that the menu and style were not more imaginative. The staff seemed over-run with the demand (in terms of numbers) from the hotel, and I think Premier and Thyme need to work to match Thyme resources with customer demand, especially given their premium position within the hotel itself. The choice of food my wife and I made was conditioned on being told that there would be a "long wait"; the items were not particularly inviting when they came, and the cost, was high. NOT good value.Another important point to be made is that when we arrived at about 8pm (without booking, since the brochure in our hotel room said the restaurant was open until 10pm), the booking desk had the "restaurant closed" notice in place; it was only after we complained to the staff member we eventually found about this, that they apologised and said that it was an error. We felt, in fact, that they were discouraging any more customers from coming.

Stayed at the Premier Inn and used Thyme on the first night. Ideal for us after the journey to the hotel. The disappointment was not being able to take advantage of the evening meal and breakfast offer. The premier inn website booking system is not flexible enough to allow mixing up of breakfast and meal deal bookings.

We always love the breakfasts here so decided to try an evening meal . I think it was £15 for a two course meal and a drink as part of a meal deal so really good value - the food and service was very good and I would definitely recommend it especially if you're on a budget.

Really nice relaxing atmosphere, staff very attentive and excellent service. I ordered a steak medium cooked and it was too perfection with a glass of red wine made it superb.

Very impressed with breakfast. Staff very friendly and attentive. Rooms clean and bed/pillow sooooo comfortable. Will defo visit again

Went here on the night I stayed at the premier Inn. The woman that greeted us was really nice and although we had to wait to be seated, she was assuring us the whole time that she would be with us in a second which was very polite.We got served quite quickly with drinks and again with food. I ordered a hotdogs but unfortunately 10 minutes later the chef made it known that they aren't serving hotdogs today so that was disappointing. I was looking forward to it. Therefore, I ordered a chicken burger instead. I had to think quick. We got our starters. Chicken wings!!! Absolutely gorgeous. Really enjoyed them.Our mains were a bit disappointing. My partner got a bacon cheese burger with a 'cheese rarebit' - now we assumed this was just a type of cheese. How wrong were we! If anything says CHEESE RAREBIT on it, do not order, it is horrible! There is not description of what it is before you order it, you are apparently just supposed to know. For anyone who doesn't know, it is a pile of sick like substance that they pile onto your plate. It put me off eating my food and I wasn't even the one eating it. My partner was gagging at the first few bites so he tried to scrap it off his burger but it was absolutely everywhere. He ate half because he was starving! We didn't complain because I guess we should have know what it was but how could we have guessed that it was a plate of mashed up watery cheese?! Anyway, mains out of the way.Dessert was sublime! I got profiteroles which were really tasty and you get 5 so it's a good portion for the money. Only thing is that it says 'lashings of fudge sauce' - it's just a tablespoon lol but that's just my greedy sweet tooth talking. Overall, price and service was good! The no hotdogs thing was a bummer but it can't be helped. 2 out of 3 course was really good. Just wish they had explained ingredients on the menu for us non-foodys. I wouldn't go back again in a hurry as I said about premier Inn but it was okay for a restaurant in a hotel.

Nice food, friendly staff but they don't know their own menu. There was a special dinner and breakfast offer on, and despite asking specifically if something was included, the waiter got it wrong and I was charged a supplement which they refused to take off. Shame as the food was very nice.

We chose the breakfast option when we booked the hotel for our little family reunion weekend! And it was delicious!! The bacon, the poached eggs, the muffins, the toasts... were all very good! The range of cereals is also great! Too bad though it didn't have nutella spread....

This restaurant is open for residents and non residents alike and serves perfect cooked to order steaks, burgers, sides and a lot more. With a happy hour for 2 for 1 drinks and a meal deal including next day breakfast (also delicious), it is a value for money which is hard to beat.

As far as I can see they had just introduced a new menu, varied fare, all cooked in the kitchen to order (not the usual TING food all cooked in the microwave}

We visited the thyme restaurant at the premier inn for a meal in July 2015. Two of our party had garlic mushrooms as a starter and by the end of the meal one of them was being ill in the hotels toilets and the other was feeling pretty rough. We contacted their customer services and management at the hotel and were informed that the garlic mushrooms had been oven baked instead of deep fat fried. This was due to a change in the supply / product which someone had not read the instructions - child's error !!!!Anyway we received a refund for the two meals - food poisoning and a refund, wow weren't we lucky !!!!!

Wonderful Staff, and wonderful food! The service friendly and fast, the restaurant for dinner was not busy, but for breakfast was very busy. but still everything was A+!

The evening meal was great , fast service Breakfast was a farce, they say they serve from 6.30 but have the stuff was not out until 6.45 , there is a sign that says wait to be seated , there was never any one there to seat people. Two poached eggs ordered at 6.35 arrived at 6.55 and looked disgusting , a complete

Better than the usual eating establishments attached to Premier Inns for evening meals The restaurant had a very pleasant aura and the staff were attentive without being intrusive.Food was well presented and although the menu was fairly predictable there were enough dishes to cover most tastes My salad with side freshly cooked French fries was more than adequate especially as it was preceded by a substantial dish of soup of the day.Alli all a pleasant dining experience.

Sat down at 9.45pm, ordered after a while and then it took 45mins for the food to arrive. Think they were short staffed in the kitchen, the manager was doing a great job controlling the number of customers being seated but it was still slow service. The fries were under-cooked and cold so had to be replaced. Rest of food was OK but think they should do better

Ate as a family and have to say the staff here were fantastic. It was disappointing that a restaurant had run out of as many things as they had which simply shouldn't happen but the chef made a fresh pancake for my daughter with nice ingredients when the other things ran out and the staff couldn't have been more helpful and friendly although they were struggling judging by the speed of service. The food was generally good when it arrived although the couscous salad wasn't like any I'd seen before. the negatives seem to be management related e.g. Food stock and possibly number of kitchen staff. Good value though especially with the meal deal if you're staying and would eat here again.

staff really attentive Food for this type of restaurant full marks [cannot expect michellin from premier inn ]

Family birthday meal - waited hour for our starters, childrens food was cold and chicken wings under cooked - couldnt let them eat it - our starters arrived - looked like a 4 year old had prepared it - presentation terrible - food cold - dips missing - worse meal ever! and warm beer to top it off!

We ate here last night and were very disappointed in the whole experience of this thyme restaurant in this premier inn.....The restaurant was not busy what so ever so there should of been no excuse for this poor service, we were a party of nine diners and the starters came out at different times of which two were twenty minutes after the first......When the main meal arrived nearly 45 minutes after the last starter and us asking were the food was and being told that it was just getting plated and still having to wait a further 15-20 minutes........the food was cold the chips were not cooked properly and were wet and soggy.......Burgers, steak, ribs were all cold and were sent back.....hence another 20 minute wait.The waitresses were apologetic and a free round of drinks was given to us to compensate the wait and free deserts were offered, but we're declined as we were fed up of waiting.The whole experience has left a sour taste in our mouths and we will not recommend this thyme restaurant in this particular premier inn.

My partner and I were looking for somewhere nearby as we had a relatively short timescale for eating - we had to pick people up at 10pm. I called the venue much earlier and was told that they served until 9.45pm so we thought we would give it a try. We arrived at 8.50pm and were seated by a polite member of staff. She returned a few minutes later and took our order but she didn't actually write it down so it was no great surprise when she came back to us to check what we had asked for. As it was, we ordered two medium rump steaks and some drinks. When the food arrived, after about 10mins, there was no sign of a steak knife and none was offered. Both steaks were under-done but mine in particular was red raw in places. Unfortunately, no member of staff returned to ask how the meal was or if we wanted anything else until we had almost finished. I pointed out that part of the steak was inedible and undercooked and received a less than sincere apology. Due to the time constraints, I didn't complain too much when I went to the bar to pay but, when asked how the food was, I pointed out that it was undercooked and the comment made was "oh, you had the steak then?". Again, I was told they would have taken it back but I pointed out the time constraints. I've used the bar before and, whilst the staff are friendly enough when you can find them, I must echo other comments that it's often difficult to find anyone. A pity as it was a nice bit of beef, well presented with a nice sauce but I prefer my steak not to "moo" as I'm eating it!

Although when we went,there seemed to be a staff shortage and so food was a little slow, when it did come it was nice and enjoyable and the staff were friendly and accommodating, so worth visiting if you need to during your stay!

Inside the Premier Inn, Canterbury City Centre and 5 minutes walk from the city shops and nightlife.Very clean comfortable quiet restaurant serving a varied menu of mostly British food: Steak and Ale Pie, Fish and Chips, Steaks etc at reasonable prices and with good service.I was staying in the hotel so it was very handy to just come downstairs and order my dinner without having to go into the city after a tiring day.

We have eaten here many times - usually on a Sunday - the staff have changed a lot over the last year. Can be hit or miss regarding the service, food is usually lovely but service is often slow and can take a while on a Sunday to find someone to serve on the bar!

Terrbiel food and service was really slow. Burger meat tasted like deep-fried and chips were soggy. Nothign good about that meal,i felt like i threw my money down the drains

Although within a premier inn hotel we were pleasantly surprised. Well laid out, so not cramped and with decent decor. Food was excellent, well cooked and decent portions. Staff very friendly and welcoming.Some promotions are available too, eg bogofs, meal deals, etc. so check before select.

It took two and a half hours one night for our meal. Food is cold. We found plastic in one of the starters. Breakfast buffet not out in the morning and the quality of the food was poor.

Whilst staying at the Premier Inn I decided to eat at the attached restaurant in the evening.Good points:Comprehensive allergy menuComfortable environmentBad points:Very slow service- whilst the staff were prompt in taking orders, actually getting it took much longer. This also extended to bottled drinks- hardly a complicated task for the waiting staff.Poor quality food- first night ordered the chcken and tarragon casserole with crushed potatoes and green beans. Received a lump of chicken, accompanied with potatoes and carrots, 'garnished' with a thick, jelly-like blob of what I assume was supposed to be the accompanying sauce. Accompanying green beans were warm but practically raw, also recieved boiled (not new) potatoes which were very dry until staff could be persuaded to bring some butter. Second night ordered the grilled salmon steak- sauce bearnaise appeared to have curdled and smelt of rancid cheese, tomato tasted strongly of bacon and the grilled mushrooms were swimming in coloured water.Poor value for money- food is definitely overpriced for the quality you receive

I know it's not well known for food but we decided to go for a birthday breakfast and went to the buffet. For value you get a lot of food and fresh juice for your money. However, I was on a table of four and was one of the first of the table to order. My meal however came an hour after everyone else's meal on my table, although cooked fresh was their excuse it did not excuse the fact that others had the same items in their breakfasts yet mine took so much longer. I had to notify the staff of my wait as they hadn't even noticed I had yet to be served. We received the breakfast for free in the end but I think the service in General was poor, you go to eat to eat together not alone an hour after everyone else.

A lovely restaurant situated in the Premier Inn Canterbury Central. The staff are friendly and helpful. It offers quality food at affordable prices similar to the Beefeater and Table Table restaurants without the loyalty cards as the other two do. On the whole the complex is worth staying for a night or more and easy access if not in mood or weather bad to go into Canterbury for a specific type of meal.

Two breakfast prices here for continental and cooked food. Lots of choice and efficient friendly staff make the experience enjoyable and speedy for intrepid tourists. Just what's needed to start a day! Reasonably priced evening meals and snacks available too - but I didn't try those.

We stumbled on this place at the south end of the Canterbury mall, and took the chance to have a quiet afternoon tea. Service was great, food was good, and we enjoyed the chance to sit away from the crowd.

staff very pleasant, the meals were nt that good, and the price was on the high side, we ordered our meals, and the starters came,they were quite nice mushrooms, the main meal followed about 90mins later, not very good really , the steaks were nice, the mixed grill was not so nice, would I go back , not sure, certainly won t rush back

we visited the restaurant as we live nearby and the hotel is new to the city. we were very impressed, the waiter could not be more helpful , he was friendly and polite and looked after us very well. The food was lovely , it was fresh , hot and tasty and the portion sizes were excellant,We also felt the prices were good value for the quality of the food. We would happily visit again and would recommend Thyme to our friends and any visitors to Canterbury

We ate here on the day we arrived at the hotel for which this is the restaurant and breakfast room. We were a little tired and chose this for convenience as it was already quite late. In retrospect a mistake as a little effort would surely have found us something better. We both had the fish and chips. Clearly not freshly made and probably pre-battered and straight out of the deep freeze. I have had much, much better fish and chips than this - just not good at all. The desserts were little better with the berries of one dessert still hard and frozen - so they definitely were out of the freezer. This is not really a restaurant in the traditional sense. They serve up poor quality pub-style food with little of no culinary content. The only thing you could say to its advantage was that it was cheap - and so it should be!

I was staying at the premier inn for a number of weeks with a number of colleagues, the food was really good and cooked really well. The staff were really good and payed attention too you even when they were busy. Ben/Ryan and Alice were really nice and efficient and jack and Patrick at the bar were friendly and always remembered what you drank :) highly red omen this place to anyone.

Was staying at the Premier Inn and came here for dinner with my family. The food was average and a little overpriced for the quality. The service was very good though. Our waitress was friendly and efficient and good with the kids. Fine if you are staying in the hotel and want a quick meal but I'm sure you could do better in town, which is a five minute walk from the hotel.

I was one of several work colleagues who made my first visit to Thyme last Friday. I was sceptical about going due to previous reviews but I needn't have been! We were warmly greeted at Reception and were shown through to the bar area. Even though we were early for our booking we were very quickly seated and presented with menus. Alice, our waitress was delightful! Very accommodating, warm and friendly and couldn't do enough for us. The food was fab, well presented and very tasty. I indulged with 3 courses, as I just HAD to try a dessert as they all looked so yummy in the menu. I wasn't disappointed. You MUST try the warm chocolate brownie! Fantastic evening with colleagues/friends, warm and friendly atmosphere. looking forward to my return visit :)

I visited this restaurant with work colleagues not expecting much due to the reviews I had read but was quickly turned around by the excellent service from staff (Alice our waitress was both attentive and very helpful with a request from a fussy diner) the food was both plentiful, well cooked and tasty and very good value fo money would not hesitate in returning.

Not sure about the other reviews on here but I and 8 of my work colleagues enjoyed a very pleasant evening meal there last week. The waitress was friendly ,polite and looked after us. The starter (duck parcels) and main (grilled salmon) was well cooked and very tasty and my friends enjoyed their food as well. Would definitely recommend and definitely go back. Rob P

I take back my last review,this place went frm great to very bad over night.after questioning a so called chef about our meal who had no idea what was on the menu then told hed get a manager to see me after his Fag!disgusting food shabby service and raw chicken!

This is a brand new restaurant located in the city centre Premier Inn. It is tastefully decorated and comfortable. Also we found the serving staff polite, quick and efficient. Unfortunately we found that the food let the place down, not in the way it was cooked but in quantity and quality of the ingredients. My chicken breast was very small with a few chips and a small amount of vegetables. Also my wife's fish & chips tasted a bit strange and, on enquiring, we found that the fish was not cod or haddock as we would have expected, but some kind of imported catfish. We were left with the impression that this restaurant is run by accountants who wish to keep their costs down.

Thought we would try this place but wasnt expecting the food to be cooked and presented as great as it was!well done my husband and I will be returning!