Thyme Bar & Grill in Birmingham

Last week dinner service was terrible, the waitress could hardly speak a word of English and got my order all wrong and then didn’t understand why! She asked me 3 times what wine I would like and still brought the wrong one. Tables are always sticky. Last night service was a bit better but I knocked my fork on the floor when the waiter was right there yet he didn’t pick it up or being me another one. This morning, last weeks waitress is on, table extremely sticky and again she didn’t understand what my order was so goodness knows what I’ll get. Oh had the meal deal but had to pay for the additional chicken on the noodles. That’s unfair I think, who is going to order just a bowl of noodles and no protein?

Had a wonderful stay at the premier inn right next to this restaurant The service for both lunch and breakfast was impeccable food was hot and delivered in great time and breakfast was served as well as a delightful selection of freshly baked pastries and a large selection of fruits and yoghurt Thank you to all the staff members who made my friends and I stay a most enjoyable one

I seem to remember that my very first review on this platform was prompted by a poor experience at a Thyme restaurant - on that particular occasion at a Premier Inn in Glasgow. The food was so substandard I felt it needed to be pointed out. Now, some four years later, I found myself trying Thyme once again, when staying at the Premier Inn Aston, which it adjoins. I'm sorry to say that the experience was no better on this occasion. Food, service and the restaurant environment itself were all sadly lacklustre. Let me start with what happened on arrival. I hadn't booked a table so I was told there would be a 15 minute wait. Fair enough, even though the restaurant was largely empty and didn't seem particularly busy. Ordinarily, in these circumstances, I expect to be told where to wait, and to perhaps be given a recommendation to have a drink at the bar while I wait. But no such suggestion was forthcoming. This lack of attentiveness is very noticeable to a former hospitality manager, and doesn't convey a particularly good first impression. Instead, I told the waitress I would be at the bar. Conversely, the barman was far more engaged and, when I mentioned I was waiting for a table, kindly seated me straight away. Covid wise, there were screens separating tables, but beyond that not much else. Although staff were wearing face masks, no one else did, and customers roamed freely around, congregating around the till to pay their bills as though table service had been suspended - I'm not sure why that was necessary. I felt such movement around the restaurant should have been kept to a minimum. Having sat down, my order was taken fairly promptly, but there was an inordinately long delay in the food arriving, both starters and mains. Again, it wasn't clear why. The place was very quiet and could in no way be perceived as busy. The food, when it arrived, was disappointing. My starter, mozzarella balls with harissa dip, was very poor - hard, dry and tasteless. Clearly overcooked, and not worth the £4.99 price tag (see pictures). I hoped for better with the main course, but it was no improvement. The BBQ chicken & bacon melt was tolerable, to say the least, but certainly nothing special, and it did not reflect £11.79 in terms of value (see pictures). Overall, the quality is substandard, and there appears to be no pride or pleasure in what is being served up. Sadly, this lack of pride and attentiveness was reflected in the state of the restaurant. Till drawers left open, bin left unemptied (see pictures), and an eyesore to customers in the dining room. This indicates a lack of attention to detail that should be fundamental to anyone in a customer facing role. To cap it all there was a quibble with the bill when I noted I had been overcharged on drinks. It was quickly corrected, but was clearly a result of lack of communication between staff, which really shouldn't have happened. It didn't improve my impression of the place - I left feeling as though I had come full circle - back where I started but no better off.

Ordered a mix grill, medium rare, steak arrived medium to well, half way through meal noticed a hair in the food. Meal was exchanged and was much better.

Comida encantadora aquí Hay mucho para elegir en el menú. El servicio también era muy bueno. Vale la pena reservar una mesa.

During an evening meal at the restaurant, Elena, our server was very attentive and helpfull. Her warm welcome and nice service as well as the good food made the dining experience excellent, Thanks and keep up the good work.

Food had been pre paid with company business card... now being made to pay again because we are sat in the bar and not the restaurant...? I found a two hour wait for food unexceptable, when I witnessed walk in’s being served within half an hour when sat in the bar.

Food is very reasonably priced and very tasty! All the staff are so helpful and friendly, all very chatty and made lots of conversation with me. Although all the staff were equally good, Sara in particular was lovely and looked after me on my trip.

Good dinner menu , best bet if you staying here is go for £25 meal deal for dinner, 2 courses (£2 for a third course) and a drink plus premier breakfast. We had steak, which was very good, sticky toffee pud and cheesecake . Had full premier inn breakfast which had good choice, hot food was hot and well presented.

Some staff looked and spoke like they were from a college or Uni. Other staff GREAT. Breakfast was great and very good experience, evening meal on both nights not the best in the world but stopped me starving

great food and great service, not a large menu but a good one. decent prices, decent portions and all in all a nice restaurant

I ate here fie nights, had something different each time. Everything was tasty and cooked well Service was good and friendly. A view of the canal added to the experi. Also, breakfast was superb, withetra friendly staff

As we were staying at the Premier Inn, NEC, we decided to have dinner at their in-house restaurant 'thyme'. As we sat down, we were told that a number of dishes were not available. However, we were served by an excellent waitress and the food was good. Their breakfast was more than adequate with choice of Full English or Continental.

Was served by two waitresses - both friendly, efficient and attentive. Tia in particular was excellent - she catered to my needs and made me feel welcome. I'm regularly in Birmingham for work and stay at the Premier Inn due to its convenient location. Even though the restaurant is part of the hotel, it does a good job of not feeling like 'hotel restaurant' quality.

It wasn't spectacular food but I've certainly had far worse. Service a bit sketchy and the menu was very limited but it was hot and appeared to be freshly cooked.Not bad for a hotel restaurant if you've got no where else to go.

Good value for money and nice food. Nice varied menu. Staff were very nice too. Nice part of the hotel to eat in

For someone like me, the menu was not exciting. The portions were large though. Tried the curry chicken and got food poisoning.

The food in the restaurant in good quality. It gets very busy in the restaurant on Tuesday and Wednesday evening so I will highly recommend booking table in advance. Eat early if you can.

went here when in town for business food excellent service quick waitresses really helpful priced very reasonably