Three Horse Shoes in County Durham

I had a lovely stay here, a lovely welcome on arrival, it’s a lovely old building with plenty of character. My room was cosy, it had everything required, walk in shower was very good, the bed was comfortable, halls were narrow but this will be down to the age of the property. I never experienced the food in the evenings but I will say breakfast was delicious. Don’t be deterred by the road, I could barely hear anything when in my room and this was road side. Overall, a pleasant stay, staff were lovely. Thank you.

En el camino al campo y elegí un restaurante al azar. Vaya, suerte. Comida y servicio excelentes, pero, solo diré . . . tener hambre si tienes el asado del domingo

Only there for meal, food was good, but large portions

Had my Daughters 30th Birthday here last night and I have to give the staff the service and the food 5 stars. Everything from start to finish was top class the staff can not do enough for you and any thing requested is done straight away with no problems they all are a credit to the business. The food is out of this world I cannot recommend the beef and ale pie enough I've never had a pie like it packed to the brim with top quality meat. Everyone in the party ordered different food and everyone said the food was top class. So in general I highly recommend this establishment and will be a regular customer.

Ssshh... I'm telling you this on the quiet....if you want to have an amazing pub dine out, then this absolutely brilliant independent pub/restaurant with genuine homemade food needs to be on your list. A proper pub. Extensive menu options makes choosing your lunch/dinner a lengthy process as it's all yummy. The portions are large, so be prepared to slump on the seats having taken the last mouthful. I'm not joking. I'm not going to spoil the menu here either, go see it for yourself. Prices are very reasonable, and if you can squeeze in pudding, the british classics await to sounds of more 'I just cant finish it...but its good good to leave'. The team are lovely and friendly with great service. It's a very busy place and parking can be tight, especially on weekends. Dog and child friendly. Good drinks selection, wifi etc. So go and enjoy but if you do visit....keep quiet about it..it's our little secret, we don't want everyone knowing how good it is!!!

Did not stop in the rooms so cannot comment but if the rooms are as nice as the food, then they will be in for a comfortable night, Good service great food reasonably priced will be definitely going back, Only one criticism they only have a small selection of lager apart from that very good

It took ages to take the food order even though two of the waiting staff were having an in depth conversation with the table next to us. When we were asked for our order we got "would like to order food or...?". Wrong main was brought out leaving one of us to wait with a plate of food whilst they brought the right meal. And as an apology, we were given a free lemonade... Sadly the food didn't make up for it. Sorry. Young lad with the blonde hair did his best with the tools he had.

Food was really lovely and an amazing selection, even for vegetarians. Staff were very friendly and all in all was a lovely meal out for my mothers 70th birthday. We'll definitely be visiting again!

Food was fabulous and so was the service. Adam was a great host and I’d never come back again. Great first visit and left with a full stomach, great place!

Wrongly listed as dog friendly Siting outside in all elements is not dog friendly

We travel 40 miles to eat here it's so nice. Great selection, great food, and great big platefuls you will not go home hungry.

We had our dinner one day during the week was fairly busy, food exceptional and service very good

Good atmosphere had a lunch time special really nice and a good size serving.

Food was fab. Had the paramo, stuffed after it, yum!

Great place with great food & drinks.

Absolutely sublime. Incredibly reasonable prices with equally incredible portion sizes and menu choices. Beyond that, it’s a beautiful place both inside and out, with completely genuine friendly and welcoming staff. Highly recommend, gutted we live 300 miles away because we’d be here all the time otherwise! Props to the lovely lady behind the bar and the lad serving our table who rounded it up to a massive 11/10!

Lovely old pub. Excellent staff and fantastic Sunday roasts. Good vegan options generally, though no vegan roast option.

Found this place totally by mistake but what a find. Not one of our party could manage the full plate of delicious home cooked food that was put in front of us. A huge amount and they definitely do not charge enough. If I remember where I am I'll definitely be back. Staff were friendly and fun.

First time visiting will be back excellent food and service 👌

Fantastic food / friendly staff 😋

I only had food here. The place itself was ok, a little dated and despite being a country pub didn’t have that vibe unfortunately. Nice enough for a meal - the staff were friendly and food was ok. I liked the menu at first glance which is why I chose this place to eat and there are some adventurous dishes which i applaud. Not many places in the uk have haggis for example. However, I chose the featherblade of beef which is a cut of meat from the leg which is usually slow cooked in one piece like a steak that melts. Normally served with veg and mash. What I was served looked like leftover roast beef off the Sunday roast, cooked down and compressed in a plastic bag to try and form some sort of shape. The veg were nicely cooked but the odd ball thing were the pickled onions scattered through; in the gravy, on the beef... Not terrible but not what I expected and certainly not what I ordered. I’d rather have been told the dish wasn’t available so I could have ordered something else. I understand ingredient logistics, cost saving etc but I’d have paid more for the correct dish so to me it’s knowing your audience. If they won’t pay more, take it off the menu. I’m a chef, I value good quality.

Awesome little place, 1st time visiting, loved it, great food great service

Wow, really wanted to check this inn out, it’s my birthday really excited that we are going, my fault didn’t even think that they wouldn’t be dog friendly Oh yes they aren’t dog friendly, travelled 20 minutes on my birthday to have a meal with my dogs ( my family) to be told NO to dogs Very disappointing, not sure why, my dogs are well behaved, you wouldn’t even know they were in the pub

Lovely food and even with all my allergies I had choices of things to eat. Def returning

Only went for food but lovely food it was! Great vegetarian choice. Great staff. Will definitely visit again

Second time here today, last time we called in during the week and service was a bit rushed as it was quiet, and the lad that served us failed to point out that there is a specials board and we settled for the curry on the menu, which to be honest was a bit watery and not very good. However today's visit was the total opposite, quickly asked what we wanted to drink while we were looking at the menu having been informed about the specials board and the Sunday roasted dinners available with a choice of about 6 different meats. We both went for the pork and black pudding stack on apple mashed potato with carrots beans and broccoli and a pink peppercorn sauce. (Plenty of it) To follow the wife had apple and cinnamon crumble with custard huge portion, I had the chocolate orange cheesecake with vanilla icecream again a generous serving. All the food arrived quickly despite being very busy and mains were really hot, wife's dessert was also really hot, whilst mine was still nicely chilled. I would definitely recommend calling in especially on the weekend, however they do get quite busy so possibly book in advance.

Food lovely generous portions. Staff very nice. Good place.

Went for a mid week lunchtime. The staff were prompt, attentive and welcoming. The portions are very generous and well priced. Both myself and my partner enjoyed our meals, particularly the homemade chips.

Great pub with good food and very pleasant staff

Nice place, nice food and nice staff, well done 👏👏👏

Nos alojamos aquí por 1 noche en noviembre, la habitación era preciosa, ducha increíble y una entrada separada para el alojamiento. Está muy bien situado para el parque y paseo y el centro de la ciudad de Durham. Cuando llegamos justo antes de las 3 de la tarde, el restaurante estaba lleno de gente comiendo, nos registramos y decidimos tomar una cerveza, allí una gran selección de cervezas, cócteles, vino. Nos dijeron que nos sentáramos al final de la barra para tomar una copa (este lugar no tiene ninguna zona solo para una copa). Comimos en el restaurante por la noche, pedí el tikka masala especial del chef que se anunciaba en el menú con arroz, pan naan, poppadums y mango chutney, mi compañero tenía lubina. Nos dijeron que había un poco de espera, ya que estaba ocupado, esto no nos molestó. Cuando llegó el tikka masala le faltaba el pan naan, poppadums y mango chutney y cuando le pregunté a un miembro del personal me dijeron que no venía con ellos (tal vez necesite cambiar el menú para reflejar eso). La comida era preciosa, nos preguntaron si queríamos postre y nos pidieron si podíamos esperar un poco. Los postres eran masivos. Ambos tuvimos una noche muy buena de sueño, es muy tranquilo y las vistas son hermosas desde las habitaciones. Vinimos a desayunar y pedimos un desayuno inglés completo cada uno - era masivo con ingredientes de origen local, el desayuno me mantuvo lleno todo el día. El personal era atento y amable. Este es un buen lugar, con buena comida.

Great home good meals and plenty of it ,well worth the visit,

First time there. Went for Sunday lunch with family. A good selection of meat but the beef was especially delicious, very large portions. Plenty of veg, roast potatoes were really good. We asked for more gravy and the staff were happy to oblige. All in all a lovely meal.

Delicious food, very good choice. Decent selection of beers and lagers. Staff very friendly, excellent service.

Comida deliciosa, muy buena opción. Selección decente de cervezas y cervezas. Personal muy amable, excelente servicio. Sin duda recomendaría.

Fantastic! Lovely country pub, great food and staff are amazing.

Esta fue nuestra primera visita a los Tres Zapatos de Caballo y no puedo cantar sus alabanzas lo suficiente. Recomiendo encarecidamente las cenas de domingo, muy sabrosas y muy generosas. El personal es genial, muy servicial y feliz. Muy buen servicio. Definitivamente volveré.

Only ate there and did not stay in a room, but the food was fantastic, the menu was very varied, would definitely recommend. I have taken 1 star of location due to cramped parking, but this will not deter me from returning

Visited today for the first time. Very highly recommend. Lovely food , friendly staff and amazing views. We're looking forward to our next visit.

Always have a lovely meal here. Come here a lot with different friends groups, who always want to go back. The staff are always lovely and the food is all 'proper' home cooked food. Beautiful.

Absolutely delicious meal - traditional, timely, and served by wonderfully friendly and efficient staff. Thoroughly enjoyed it and will visit again!

Just called in for a meal absolutely fantastic

Basándome en algunas de las otras reseñas que leí, no esperaba buena comida, pero tanto la calidad de la comida como el servicio eran muy buenos. Tenía pastel de ternera y cerveza, que era muy sabroso con una buena cantidad de carne de ternera y excelente pastelería de corteza corta (claramente casera) y mi esposa tenía el marisco especial de lingüina, que dijo que era muy realmente bueno. Ambos platos eran de buen tamaño. El personal era muy servicial y atento.

Stumbled upon this eatery when out and about so glad we did was a Sunday afternoon Had the Sunday roast beef dinner Everything was cooked to perfection compliments to the chef that day Nothing was too much trouble to the attentive waiting staff Food was served super quickly despite it being a very busy day where we popped in on the off chance Definitely deserves it's star rating Oh and it was very reasonably priced

Excelente comida en lo que era un personal nocturno muy ocupado muy agradable y servicial y no reservamos. Me gustaría definatley comer aquí de nuevo

Random find, we were coming back from Durham after an errand, looking for somewhere to eat. Came across the Three Horseshoes and thought, give it a go. Two excellent steak and kidney puddings, reasonable wine and a nice pint. Very happy.

Haven't been for a couple of years it definitely didn't disappoint. I have food allergies and the staff and chef couldn't have been nicer. We went for Sunday lunch. I highly recommend this place. I will definitely be returning with my family. 😁

Friendly service, lovely food & beautiful views

Lovely meal all the family enjoyed meal in fact best meal we have had out for a long time. It was a calm relaxing manner the waiter was smart and very polite. Would we go back definitely yes in fact we planning our next meal there that’s how nice it was.

Fab food, lovely cocktails and great service

Stopped here for 1 night in our Motorhome during our tour around Northumberland. The food and service were amazing with the best homemade steak and kidney pudding I have had in a long, long time. Absolutely packed with meat and gravy and the veggies were fresh without being overcooked. The staff were chatty, friendly, and genuinely seemed pleased to serve you. Thank you for a lovely stop over.

Went for Lunch it was lovely I had Fajita Wrap which came on sizzling plate you had to make them yourself but was lovely. Pricey on the bigger menu although there is a cheaper one.

We were a party of 5 for a family event. The staff were friendly and helpful and the service was really good. This was a prelude to the good we were going to eat. We all had different starters and meals from goats cheese, fish to a beef Wellington and every meal was excellent. We would highly reccomend this o anyone considering acting here.

The location is on a busy road in the country but the rooms were very quiet. The location is convenient for visiting the city of Durham. The meal we had there was very tasty (Thai Green Chicken and Rice), prices reasonable and our room was very clean, tidy and well presented with a nice en-suite shower. Breakfast was included and again very high quality.

We both enjoyed our lamb Sunday dinner,deserts and coffee ☕ lovely as well 😋 all staff were friendly and professional well worth a visit 👍

We visited for the first time after the cinema in Durham. It's only about 10 minutes drive from the city. Food served until 9pm, we arrived about 8.30pm and wasn't a problem to be seated. Service was prompt for drinks at the table, food order and food was quite quick to arrive also. Food was all home cooked and the portion sizes very good also. The braised beef just fell apart, so smooth and no fat to chew. We will be returning.

Enjoyed a great meal out on Sunday. Everyone in our party of 5 enjoyed their meals. Nice staff and prompt service.

Food was excellent hot and plenty of it. Staff helpful and friendly

Amazing food that is so delicious and the staff were brilliant really recommend eating here

Amazing food, you will not be disappointed with whatever you choose. The staff are excellent, best customer service I've ever had.

unacceptable wait for meal vegetables raw and also the dumplings the manager could not have been more helpful as took drinks off bill but will not be going back had to leave most of my food could only eat meat and potatoes

Had tea here with friends.I had a caesar salad which was delicious! Large portion, plenty of chicken and I liked that the dressing was separate so people can choose how much or little they want. First time here & will definitely return. The staff were friendly & the food was served quickly. Highly recommend.

Enjoyed a few pints here recently - got a good selection of beers and ales. Found a red ale on draught called Good Chemistry, nice pint. Fish and chips were very good and completely filled me up for the rest of the day 😲 Probably fair to say that location wise, you'd have to drink non-alcoholic beverages as it seems a little out of the way. Welcome and hospitality was very good 👍🏻

Superb menu, fantastic food with beautiful views.

Good food, reasonable prices, clean, good service, better to book

Good food and friendly staff a pleasure to eat there

Good food good service, always feel welcome would recommend this pub to anyone Just been again today, service from new staff not good at all chucking plates and cutlery down on the table, food was hard and tasteless, gammon dry and the beef about the same rost potato burn and also was the potato skins , did complain never had a manager come over complained again at the till again no one came over. Will not be returning very very poor service

Relaxed and pleasant atmosphere, friendly staff and excellent food, everything you need for a meal with friends and family. The view out of the back window across open fields and sheep pasture is beautiful, there's plenty of parking spaces as well .

Really good service, lip smacking food and a fantastic atmosphere. Brilliant little country inn.

We absolutely love the food here, the portion sizes are very good, the food is always fresh and tastes amazing The kids' menu is great wonderful service from all the staff The venue is always so clean and warm. And parking onsite is great

Food was absolutely 💯 service also very good toilets were spotless

Came for my sons 18th birthday meal and it was lovely greate service.

I have dined here on a number of occasions over the years with work, friends and with family, but after today's experience, we will not be returning. And would discourage others from dining here too. We were sat next to two large reserved tables, they arrived shortly after us. It was a party of 16+ children. They were a very large group who were shouting over eachother, to the point we couldn't hold a conversation due to the level of noise. We requested to move on three different occasions, after we finished our food as fast as possible, I said I would like to order deserts but not sat here, two different members of staff said they'd sort it. After 25 minutes a quite rude man came over to the table and said there was no more tables. I said we would be leaving then. We hadn't finished our drinks, ate our food as quickly as possible just so we could leave because of how loud the other tables were. We weren't the only people unhappy and none of the staff had even politely asked them to keep the noise down. They were walking around, playing games with kids, yelling at eachother and going in and out of the back door next to us, which we had been tokd we could not to use. I said I wouldn't be happy paying the full price as the experience was dreadful (ironically he asked me to repeat on multiple occassions because he couldn't hear me over the noise) he proceeded to tell me that it was busy and they had kids and it was a bank holiday, no budging on table, price or even talking to the other party. The other side of the pub was like a different place. The people sat next to us were very loud and inconsiderate of other people also eating out, treating it as their own private function room. He began to argue with me, no apologies, no compromise, he then called me "love" three times, being very patronising, standing over me, I said not to call me love, he replied "who are you talking to", whilst gritting his teeth, to which I replied "obviously you" he then told us all to leave the premises and walked away. So we left and definitely will not be returning or recommending. I think this guy is working in the wrong business with this sort of attitude and behaviour. Actually quite worrying. Food itself was ok, beef was tough and veg cold.

Once again we enjoyed a lovely lunch, been many times and never been failed. Good quality home cooked food, good selection on ales, wines etc and great friendly staff. Back soon without a doubt.

Driven past this place a few times and today decided to call in for food. Belly pork cooked perfectly with cabbage potatoes and bacon. I really enjoyed having a bit of crackling with melt in the mouth fat on the belly pork. My wife had feather blade beef with veg and gravy. All cooked to perfection and very good. Staff were very attentive and ensured we were taken care of. Couldn't fit a desert in so can't comment. If they're as good as the main course you won't be disappointed. Reasonable price for food as well. Around £15 per meal. Definitely heading back as the menu overall looked great so will try something else next time. There's a reason the car park is always full and I now know why.

The meal was a real let down they describe it as with Asian style pork with infused Asian cole slaw it was belly pork and normal Cole slaw and the chips were disgusting the tikka masala was nothing special chicken was off and masala out of a jar this pub used to serve nice meals but last 2 times been it's been really disappointing

First time ever visiting The Three Horseshoes, and it was beyond expectations. Firstly greeted at the bar by a girl who I didn’t get her name, very attentive. Then James our waiter perfect, talking all the time, it’s not very often you get young people who interact with customers, well done James. Then Amanda F or was it Amanda S very good. By best review has to go to the kitchen, one word AMAZING! The food was fantastic, had flavour, presentation was great, well done Chef and your team. We are coming back.

I got food positing from them I have been sick and pooing all day I’m nauseous my body temperature keeps changing from sweating to cold and all my bones are aching and I can’t eat anything or drink anything without being sick I’m NOT Happy (I had the lasagna)

Hermoso lugar, buenísima la comida (abundante). Las habitaciones son un 10, y la atención excelente. Volvería mil veces ♥️

Lovely traditional pub...food..well if you love food you must try this place..home made tasty and filling.Staff helpful and polite Very good value for money 👍

Staff couldn’t do more to ensure that my husband’s birthday celebrations went well. From initial contact through to lighting the birthday candles they were all amazing. As we were a large group we had preordered and our food was served piping hot and delicious once we had all arrived. ( I love that the children were served first which allowed them to be settled before our meals arrived moments later.)

The food was very good and the staff were very friendly and would definitely recommend.

Definitely worth a visit Food fabulous staff really pleasant definitely go back reasonable prices and good selection on menu

Sunday lunch! Quality. Didn't book, just 4 of us, walked in, table, menu, drinks, food. Perfect. Food was very good, portion size, great.

Restaurant was lovely, food was great , big car park.

Went for a meal, have been before and have always had a good meal, but had probably the best-mixed grill (called the butcher's grill on the menu ), everything about it was perfect, and the taste and quality were outstanding, highly recommend it, and my partner had the vegetarian lasagne which she thoroughly enjoyed, finished off with an equally good pint of Guinness,

Staff were very welcoming and extremely efficient. Food was excellent. All in all we had a great time. Highly recommended.

Lovely food and very impressive and efficient service from the smart friendly young staff. Well done everyone. Will certainly return.

Great 👍🏼 service 👏 great place food was lovely thanks 😊 😀 👍🏼

Friendly atmosphere, good food, home made cooking - parking - good Ale on draft - cosy fireplace - a place for food and drinks - family owned

Visited the Three Horse Shoes on Christmas Day for Lunch. This was our second visit, the first sometime ago and we were really impressed the first time. Our Christmas Day Lunch was to say the very least exceptional the food was hot and cooked to perfection. We were well taken care of by all the Staff, in particular Josh (a fellow Shihtzu owner) Would highly recommend this establishment to one and all. We were that impressed we’ve already booked for next Christmas Day Lunch.

Just got home from our Christmas dinner which we booked 2 months in advance and it was so disappointing and sad. With it being Christmas eve it didn't feel Christmasy at all. Candles weren't lit, fire wasn't on and I'm not sure Britney spears playing in the background helped. Firstly we asked 4 days prior to be sat near the Christmas tree which when we arrived found we were in the furthest corner of the pub (which has black mold on the walls). We come here at least once a week so thought a little more effort could have been made for a regular customer. Our starters. Black pudding bon bons - The black pudding was ok and the sauce had a nice flavour. Honey and soy prawns The prawns were awful. Firstly you got 4 prawns! Then the honey and soy sauce did not go at all, it was very bitter. Also they had been frozen and reheated so were rubberised. Mains Turkey dinner with ALL the trimmings - The turkey dinner was missing mashed potato and the Yorkshire pudding. Unfortunately we didn't know it was supposed to come with that until we were nearly finished and the table next us got their turkey dinner with ALL the trimmings. Pork with a cream sauce. The Pork dinner was mainly just fat with rubber crackling and the sauce was bland. The veg was tasteless, no flavour just boiled. Sprouts and carrots were also undercooked and hard. 2 roast potatoes on each plate, 2 boiled potatoes and about 6 parsnips which were the nicest thing. Deserts Waffle with Bailey's sauce - chewy waffle nothing special Salted caramel sponge pudding - nice flavour but very dry. All in all we walked away feeling very disappointed. I can't say I would recommend the Christmas menu. It's left a very sour taste so will not be returning for a while. We were given a 25% discount but this doesn't make up for the excitement and anticipation we had for a Christmas meal. Planned on getting a few drinks but the food was so bad we decided not too. In and out with an hour.

Everytime we go here we get a friendly welcome great service good food check the specials change weekly good selections of drinks reasonably priced

Still good but appear to be cutting corners. Always rely on a good Sunday lunch with good service and portions but noticed meat (we had turkey & beef) appeared to be thinly sliced out of a pre-pack, not fresh off a joint so lacked the normal good flavour. Turkey off main menu so 'forced' to have Christmas special at extra cost with the extra benefit of one pig in blanket!

Visited here 29th November, for the Christmas menu with some friends. Another lovely meal, everyone enjoyed their meal. We’ve been here several times and have always had a lovely meal. Adam the manager is very welcoming and friendly, this shows as his staff team follow suit.

We came in for a family meal, we were absolutely spoilt by Noah and Henry, they both really looked after us considering we were a large group. Both very friendly and confident, such a credit to the company. Food was lovely hot and fresh and served in no time, our steaks were cooked perfect. It was very well presented and tasted really nice. Everything was freshly made and not frozen or out of a packet. Totally recommend to anyone looking for a family meal. The atmosphere and decor of the pub was perfect, so warm and cozy. We will definitely return, thank you!

We have visited twice recently once as a party of 6 and more recently two couples on both occasions we were very impressed with the customer service, price and quality of food. Both times food was piping hot and served promptly. We will return - there are not many traditional pubs like this left in the area serving well priced good food.

Terrable food poor quality especially the cheap steak all grissle wouldn't go again staff poor don't listen just want your money

We arrived having rang & tried to book a table & being told they don't book for small parties (4) & just to turn up. Being a Saturday night we were worried but arrived at 6.20pm & got seated straight away. Worries gone. Sadly not. We were told when we arrived that food was taking 30 minutes, absolutely fine about average for a Saturday night. Sadly our 2 starters alone took longer than the 30 minutes quoted, with 2 people not having a starter with plans for dessert, you can imagine how we were feeling an hour & a half later when our mains hadn't arrived! During this time we were given no updates by any member of staff, we actually had to chase up with a waiter where our mains were, they arrived 5 minutes later. By this point we were all starving & looking forward to our meals. We were disappointed once again. Thankfully my dad's meal (who's birthday it was) was presented lovely & tasted good - the chicken & haggis stack. My partner got the steak & hot wings - the steak was cooked well, but the hot wings had no flavour (we didn't need to worry that they were going to blow his head off after all!). My Mam & I were super excited to see it was seafood week as we love it. After much deliberation mam went with the fish platter. Sadly for £22.50 it did not live up to the price you paid I wish we had photos but we were so disappointed there was no want to take photos of it. I got a fish pie, which having been described as a potato topped pie; arrived with no mash on top! It was fish, in a sauce in a dish. I got 2 pieces of broccoli, 3 carrots & about 6 green beans with it. We were asked if our food was OK, we said sadly not & explained the issues. We just got justification about the timings, no apology. Another waitress came over at the end of our meal & asked if it was OK, again we explained our dissatisfaction &again were met with excuses as to why it was so late etc. We asked to speak to the manager. Unfortunately when the manager came over we didn't get the response we expected. "What's wrong" was the opening line. Not a great start. My partner then started explaining, when it got to my fish pie we were told "a fish pie doesn't have to have potato on top" I said fine but then where was the accompaniments, because you can't think what came with that was acceptable, I got "well that's the way we make it here". Eventually after being told by the manager "he couldn't get a word in edgeways & he was going to offer us a reduction to our bill & some free desserts" we said "you were going to?!" He did apologise & explain it wasn't the usual quality that they would like to deliver & gave us 50% off the bill. We thanked him for this & paid the reduced bill. Never have I left a restaurant hungry !!! We had to take a trip to tescos to get food & dessert! A very disappointing experience with customer service which left a lot to be desired. It could have been dealt with in a very different way, which whilst the wait etc would have been the same. We wouldn't have left feeling so disappointed & let down.

Just left the pub for the first time and very disappointed. My husband had the fish goujons and chips which were lovely, I ordered a fillet steak. When it came I couldn't chew parts of the meat due to fat and gristle. When I was asked if it was OK I said I was disappointed with the amount of fat on a fillet. I was told she would tell the chef. I wish now I had taken a picture. When we came to pay £57.25 I was asked again if everything was OK and I re-itereated that I was unhappy with the steak and the evidence was on the plate with the amount of meat sent back. The waitress looked at the owner who said there is no fat on a fillet, which I am well aware of and why I always order one. She told the waitress to speak to the chef and she came back and said he was a butcher and that he said it was OK. The really disappointing thing here was the whole attitude which effectively called me a liar despite the evidence being on the plate. Finally I got an apology from the waitress, not the owner. I would never go back there again because of the whole attitude from the owners. Whatever happened to customer service. They have certainly lost a possible returning customer and I will make sure everyone knows how I was treated.