Thorntons in Wirral

I used to love it here, but my recent visit was disappointing. The manager was incredibly rude, which really put a damper on the experience. It’s clear that the standards have slipped – the place wasn’t as clean as it used to be, and the quality of the food and drinks has gone downhill. It’s a shame because it used to be a great spot. I hope they can turn things around

The new manger is rude snd obnoxious he has no people skills at all I dont understand why hes in thes job hes in Staff dirty clothes Hands dirty Food cold Coffee awful Worst postoffice on the wirral

Great place for coffee and cake. Good price great staff, excellent mince pies and clotted cream, first this year

I was disappointed with the standard of cleanliness of the 'uniforms' of the staff. It really was quite off putting. They wear black and the 2 guys who took turns in serving me had dirty jeans and stained shirts. The coffee was fine and the cake but standards of staff appearance need to improve to the standard it used to be before I'll return.

the food was ok for a quick snack I suppose had to keep asking for things no real attention to detail staff no condiments on tables u have to ask my sandwich should have avocado in it I spent moor time looking for the avocado bit expensive not to have the full filling in my sandwich.

a good range of light food good coffee and tea. It is a bit expensive for what it is as there are so many cafes, restaurants and tearooms in Heswall. It is attached to the Post Office.

I was in here last Thursday with my grandparents who both go there weekly with a friend, they both could not stop raving about the place! They said that all of the staff are lovely, 'nice girls and boys' - as they put it, not to sound patronising, but I think it's very sweet. I totally agree however, all of the members of staff were extremely pleasant and helpful, they all thanked us and said goodbye when we were leaving, and even when I looked back to check I'd left nothing behind, I received a smile from a young lady behind the counter. I just love the fact that none of these smiles seemed false either, all of the staff looked like they were working well together and keeping calm under any pressure - I've worked in hospitality for over 5 years, so I know what it can be like! Just wanted to say a BIG thank you too all of the team there, my grandparents aren't the easiest to please either, so your team are certainly doing something right! It makes me very happy to know that they go look forward to going somewhere every week and be treated the with respect and care they deserve. Thank you!! - By the way the coffee was also delicious - perfect latte! - and the food very tasty and a good portion for the price!

Visited twice in recent weeks for a coffee and a snack. Table service by young friendly staff. Menu is just snacks and sandwiches but that's fine. The toasted t cakes are enormous! Only downside is that you can't pay by card under £10 and no loyalty card but well worth a visit.

I have visited Thornton Coffee Shop on a few occasions now and the food has always been nice and well presented. They have a good variety of soup, sandwiches and a specials board. If its a snack you want the coffee is one of the best I have tasted and they have a good choice of cakes available. I have always found the staff pleasant and efficient. The coffee shop is located in Thornton's Chocolate Shop and they have chocolates on sale, it also has a post office but they all have their own individual space and the coffee shop is set out well and is lovely and bright. A really nice place to stop and have some lunch.

Overpriced quality of sandwiches et cetera reasonable. Full of Heswall yummy mummies and people who only eats Thornton's chocolate and never touched Cadburys. If you want tea/coffee and a sandwich plus value for money ovoid

Our regular coffee shop after our weekly shopping trip. The coffee is great and the tea cakes are so big you have to share one.

Very average. Gluten free roll was nice but tiny and cost £5.25! Not GF pudding without nuts . Very very average menu and surroundings. Staff pleasant.

£3.25 for a sausage bap! Smallest bap I have ever seen. It was chewy and it looked as though the sausage had been pre-cooked. Service was great but unfortunately the food was very much lacking. This used to be my favourite place to eat in Heswall for a quick bite to eat. I don't think I'll be back there any time soon.

Stopped here on our way home to Scotland for a lunch time bite to eat. My husband and I opted for tea and a piece of yummy cake as we were short of time .Lovely coffee shop and staff very friendly.

the food was very nice the staff need to pay more attention to the customers not stand around chatting quite off putting then after scratching head put fingers in cups to serve to people don't think I shall visit the place again .

Visited here today more for convenience and have to say was impressed with quick service. Lovely toasted sandwich,side salad and crisps. Nice cup of coffee as well.

Been here a few times, sometimes it's okay other times its not so good.Staff sometimes chat amongst themselves whilst you wait for your order to be taken. I think regular customers are treated differently, which is wrong. Don't think I will visit again. There are better coffee shops in Heswall.

Visit here occassionally but think people who visit everyday are given priority. Some staff pleasant and polite others not so. Would not rave over the food, pretty basic and you can see staff going across to Iceland for food then sold in the cafe. I am pretty certain soup comes out of a tin and is overpriced. Just stick to coffee or tea in future.

This is the most old fashioned place I have ever been. Not old fashioned in the traditional sense of the word, but more like you have been dropped into 1978 on a time machine. In definite need of bringing up to date.

took ages to park, finally got in the shop to buy eggs,. staff behind chocolate counter were all drinking Tea and chatting. completely ignored me. looks like you are ok if they know you you get served assistant was rude, sorry i spent my money in there.

Friendly staff very clean and good food, Ideal for light lunch or just coffee and cake. Always good value

Ideal for light lunches and snacks. We usually visit mid afternoon for drinks and cake. The friendly staff know us well and make a fuss of the children.

A wonderful cafe, needed to go to the post office so stopped for lunch. The sandwich I had was very nice accompanied by a flavoured coffee that was very indulgent. Finished with a piece of chocolate cake that meant i was stuffed. Would definately recommend

Have walked past this place many times due to its location and after visiting the post office, so thought it was time to try it. Being a winters day, I chose the soup and bread and I'll be honest....im sure it was Heinz or a similar brand and the bread was disappointing. With Iceland over the road I could have bought the same lunch for a fraction of the price. Needless to say I won't be going back, but I have given it three stars, because I'm sure you'll agree, Thorntons chocolates are delicious, so i had to grab a box.With so much choice in Heswall, they would be better specialising in chocolates alone!!

Went in for a quick sandwich,waited a while to be served,it was after the lunch time rush so not busy,the food was lovely but spoilt by the staff singing along to the radio!,the regulars were made a fuss of and I was overlooked,not a great first trip here

Visit here quite often, not the biggest around but the options where food is concerned are many. Never quite get out of here without buying a bag of Cappuccino chocolates. Staff are friendly and if you need the Post Office it is onsite. Window seat for people watching.

we recently had coffee and cake here and found the room to be cold and uninviting. the choice of cakes was very limited and the drinks mediocre. the staff were friendly but would probably not return as there are better coffee houses in heswall to visit

Courteous and efficient, friendly staff. I generally visit at least once a month. They serve one of the largest and best tea cakes I've ever encountered: apparently from Paul Hollywood's bakery.

First visit here with my mother- who is a regular. I was nicely surprised! This is not your average Cafe food - this is fresh, good quality food. Not your average coffee & a sandwich, the food really is unparalleled in Heswall. The other coffee shops do have similar menu's however the quality of the food here is far superior. Sadly, visually it is not clear/eye-catching as an eatery...as I said my older mother is a regular but I myself would never have thought to go there, when out and about in Heswall.Thortons you associate with Chocolatiers...the display of the site does not distinguish that it is an eatery - which it should and Im sure would get a lot more repeat custom if the Cafe side was promoted a little more..

Dropped in with daughter for a coffee. Milkshake was very good, as was the carrot cake. Very quiet relaxed atmosphere. Waitresses were polite and helpful.

whenever in heswall we always pop in for something to eat and drink. food very fresh and tasty as is the coffee. staff friendly too.

We decided to give Thorntons a visit as it was one of the only places in our town that we had not yet been. I was in the mood for a hot chocolate, and as this was Thorntons, I thought it would be a perfect choice. How wrong. I ordered a large, expecting it to be delicious, but wish I'd not ordered at all. If I had closed my eyes, I would not have even been able to identify it as anything other than a hot tasteless drink. I've had better hot chocolate from a garage forecourt! My husband had coffee which was also very bland, and the atmosphere was non existent too. Will not be returning nor would I recommend . There are so many other fantastic places to try in Heswall, I am surprised this place is still in business.

This has a shop and a Post Office in the same building! The snack choice is excellent lovely coffee as well. Well worth a visit.

Whether it is jacket potato or soup and a sandwich it is always tasty. The staff are all lovely and friendly. Best coffee in Heswall and the Thorntons choolate smile on the side always helps.

Seems bizarre in this day and age that a cafe doesn't have at least one high-chair, but this place doesn't despite the fact that every other cafe in Heswall does.The are better cafes and worse cafes than this in Heswall, so it can't be because it is trying to be exclusive or anything.Oh well, guess they're losing a lot of potential custom, but that's their lookout.

The sandwiches here are quite nice but they are very expensive. The last time we went the salad which they serve on the side was really below standard - I think we counted two pieces of sweetcorn and red pepper and hardly any dressing. My biggest complaint about this cafe is that the tea comes in the smallest teapot I have ever seen and literally only does one very small cup - very stingy if you ask me considering the price of one tea bag and a splash of milk. The bakewell tart was not very nice.

Recently went in for a sandwich and a coffee here. Sandwiches were very well presented and the coffee was piping hot. Would definitely recommend this to friends.

What can I say? Myself and my partner visit very often to have bacon bagel and bacon on toast. Is always cooked to perfection at a very reasonable price. Definitely the cure for a heavy night out. Staff are always friendly and never had any issues. Would recommend ten out of ten!

Visited with my (well behaved) 3 year old for a quick bite. Was promptly overlooked by the waitress in favour of any other customer. When she reluctantly came to our table I asked if they were able to make a half round of sandwiches for my son. I was abruptly informed 'no'. So it appears that the staff are either unable or unwilling to cut a sandwich in half! Had to leave and go elsewhere. Seems like an odd business model when the families of today will be the silver haired customers of tomorrow!

I can't phrase it enough that this coffee shop is just perfection. The staff are friendly and efficient. The food is just pure delicious I highly recommend that anyone in the area should make a visit. I'll be definitely visiting again.

All the staff without exception are always very friendly and efficient.The whole place is spotlessly clean with every table cleared and cleaned as soon as it becomes vacant.The sandwiches in our opinion are the best on the Wirral and coffee and chocolate delicious.We love the toasted tea cakes in fact we like everything.Well done to all who work there.

Pleasant airy cafe with high seats in window to look out in addition to normal tables and chairs. Food is excellent but not cheap. Service is quick and friendly. Seems to be lots of repeat business from the locals!

My husband & I regularly drop in on Saturday mornings for breakfast. Waitress service is always quick & friendly. The tables are cleaned after every visitor leaves. There is a wide range of food and drinks. Would certainly recommend this gem of a cafe.

Walked in with wife, 2 children & baby in a pram. Was just about to order drinks & cakes & asked if they had a highchair? Waitress simple said unfortunately we don't, not even a sorry we don't!!! Anyway we upped sticks & went to Rubens who do & spent our money there instead.

I had the misfortune of needing the loo some time ago whilst shopping in Heswall so nipped in.Yes I was/would have had a drink but when i asked for the key to the loo (YES you need to ask the staff behind the counter) I was given an interview regarding the need to buy a drink... Had my cuppa, 1st and last in there.... thankfully plenty of other tea shops to spend my pennies in ! :-)

Love the coffee here and the little Thorntons chocolate you get with it :) The sandwiches are always made to order and fresh.

A very nice place to go for a quick bite to eat and the young man was very pleasant and helpful. The sandwiches - toasted and ordinary - were excellent and the pot of tea reviving. However I did ask for no cranberry or side garnish etc with my brie, bacon and cranberry toastie - I got both! Apart from that a very pleasant half hour and - yes - I would go again.

The food is lovely - fresh and beautifully served. Reasonably priced. And the vanilla milkshake is gorgeous!

This is a really nice place for a coffee and cake. Grab one of the seats at the window and just watch the world go by, especially if you are particularly nosy like me! The staff are very friendly and attentive and the coffee is excellent.

its always busy in here which tells you something, prices are expensive to be honest and you could probably get a meal for te same price if you walk around the corner. Seating is a problem in that you struggle to get one. Sandwhiches are lovely and the place is spotless

They do delicious sandwiches here with a really good tea or coffee. The cakes selection always looks tempting but I always manage to resist. The service is always friendly and prompt. It always tastes so fresh. It can be a bit more expensive than other places but worth the extra!

Have visited this shop and cafe a few times when in Heswell, food is delicious and well worth the money