Thistle Royal Trafalgar in City of London, Westminster

The waitress clearly forgot how to smile! Not very friendly at all! Unfortunately there was a mouse running around the restaurant!

Great Hotel THE BEST SERVICE VERY FRIENDLY Very relaxing Great location Great food drink and Customer service The staff and very helpful

Visited post theatre , lovely meal with great choice. Excellent waiting staff. Although it was not busy and I think the one waiter would’ve struggled if it been much busier. Only negative side was there was no atmosphere. However would visit again

Visited this restaurant for a post theatre meal and the experience was very good. We ordered from a set menu and the choice was good, the quality of the food was very good. We were served by Kim who was excellent in every way, kind, attentive, helpful and caring and courteous.

Awful meal. Booked using Groupon and despite saying Glueten intolerant upon booking arrived to be told no gluten free options on the menu (unless but additional dish). Took 85 minutes to serve a starter and main (I had to go without) and so we had to leave before dessert we paid for. Worst of all I asked the waiter if we could speak to the duty manager and he said he asked but the manager refused to come. Awful awful experience. Look at my feedback and you will see I normally leave 5 star reviews so this was not me being picky.

We recently dined here pre-theatre and had a couple of dietary requests, which we sent over in advance of the visit. Michael was very quick to respond and couldn't have been more helpful. When we arrived for our meal Kim was our hostess and made sure that everything we'd previously enquired about had been confirmed. She is one of the most pleasant people we've encountered at a restaurant and nothing was too much trouble for her. Would definitely dine here again when in London.

Nice food for a fair price and good service.

Bought a wowcher voucher for 3 course meal here. Very tasty food.It was absolutely delicious!!! Smokey cheese sauce for Nachos was amazing . Prawn cocktail looked very impressive ,portions were generous and bread was nice and thick. Chocolate Fondant was not my fav. Was probably taken from a packet and microwaved.

A good restaurant within the Thistle Trafalgar Hotel. The menu has a broad selection from pies and fish and chips to pastas and pizzas, all fresh cooked at a reasonable price.

A good stay for 4 days. The room was comfortable and clean. All amenities in working order and well supplied. Breakfast and dinner were both tried and was really good

We have stayed at this hotel a few of our visit to London the location is great for theater museum shopping walking !!the staff very professional helpful and nice Bed comfortable good sheets and cover!!! air conditioning work well ( it was one of the hottest week in London ) Bathroom small !!!towels were high Quality Toiletries were minimal( no body Lotion) 2 small bottle of water given every day Refrigerator for your uses ! nice coffee maker in room with coffee Good size tv with good choice of stations Breakfast was basic ( nothing except bread in package for gluten free ) hopefully they will add more Products for gluten free for they breakfast choices When ask did service omelettes and mine was delicious This is a well run hotel chain that customer service oriented and goes out of it way to make customer want to come back And I am a happy customer that will come again !!!

This is a well located hotel that shows promise. Loved access to the city, breakfast was terrific, and staff was friendly. The challenges: Our room was just hot. At least 10-15 degrees more warm than the hallway and the lobby. After three requests, the manager told me that they had an AC problem on the 4th floor that couldn’t be fixed and they couldn’t move us. No one happened to mention that the air was out when we checked in. The doors in the hallway have no mechanism to soften the closing of the door. So, all night long you hear your neighbors doors slam shut as they enter /exit. I asked the reception to reserve a taxi the evening before our departure. I wasn’t confident that she would do so, so I asked again. She said not to worry that we would have a taxi in the morning. At 8AM we were ready to depart, with all our luggage and HAD NO TAXI !!! This hotel could be great, but simply does not deliver.

Idéalement situé entre Trafalgar square et leicester square, cet hôtel se situe dans une rue pourtant calme. L'accueil est chaleureux, les chambres sont propres et bien équipées. La literie est très bonne. Le petit petit-déjeuner est excellent je recommande les viennoiseries ! Une très bonne adresse en Somme.

Due to a booking error on dates, we arrived and they had no rooms but Expedia had rooms on their site. I spoke to the Expedia rep who corrected the dates and the hotel gave us a room... not at the Expedia rate of $1600 CDN but for $2900 which was their rate for a room they said they didn’t have!!!!! So we got RIPPED off for $ 1300.00!!! With all the great hotels in London, stay away from this one , it’s business practice is shady and fraudulent!!!!

The position is very convenient, just near Trafalgar Square yet in a quiet street. We arrived early, just to deop off some luggage, but were given a room atraight away and were lucky to be given an upgrade (room 318). The reception and public places are neat and stylish with quick friendly desk service. The room was quite large with a massive king size comfortable bed, a well detailed shower room and bedroom fittings. The tea making tray ( stored in a drawer) was well stocked. We had no noise from outside (facing a back street with interesting rooftop views) and very little from the corridor and slept really well. The room and the public spaces were very clean. Breakfast was in a pleasant room with outside views at street level, the food was well presented and staff efficient and pleasantly courteous. Would we stay here again? Yes please.

Visited for a special lunch with a friend and enjoyed every minute. The food was excellent, and the waitress Chleo had us laughing and smiling throughout. Thank you!

My husband and I stayed here on 20th Sept- 22nd Sept in a junior suite on the 6th floor, room 616. It was a really fantastic size, very spacious. Enormous king size bed, not like the usual king size we have at home, this was huge! Had a really comfortable sleep too! During the night we heard hardly any noise from the streets which was brilliant, considering we were so close to Leicester Square! Perfect position for West End shows, sights and shopping. The hotel is very clean, as was our room on arrival. Staff were extremely helpful and polite at all times. The buffet breakfast was lovely, cooked breakfast, cereals, pastries etc, loads of choice. Had a fab stay here. Our only little niggle was the sound of the building work going on in the building opposite our hotel room. It wasn't the hotels fault, so I can't possibly lower the 5 stars I am giving and to be honest, most of the time we were out of the hotel so it didn't cause too much of a problem. I can thoroughly recommend this hotel and I guarantee we'll be back!

Our fourth year here for a short break in London, wouldn't contemplate anywhere else. Right by Trafalgar Square but in a quiet side-street, just a stones-throw from Leicester Square, Chinatown, Covent Garden, Buckingham Palace, Whitehall, Westminster.

This hotel location is just perfect, walking distance to top attractions and to several underground stations. Staff was very nice, When I got there, my room was ready and they left me do the check in earlier, which was perfect after a long flight! The room was always clean, very comfortable.

Lobby area nice place to read a book or the news. very nice place for any meal. Close to eateries, museums and just stroll the streets off Trafalgar Square.

We have stayed here several times and enjoy the hotel & friendly staff. If you are there for a few nights then it is advisable to upgrade to a bigger room.It is also great to enjoy the breakfasts. Although it is a busy part of London at the back or side of The National Gallery, it is quiet.Not sure when we were there previously.

This hotel is just off Trafalgar Square and enabled us to visit galleries, a choice of restaurants and to take in a show in the West End, all within easy walking distance. The hotel has an efficient reception, we had a well-furnished room, quite big by London standards, and with a smart bathroom. There was a very comfortable bed and with no noise from outside or other rooms meant we slept very well. We had a drink one evening in the bar, but frankly this was a bit soul-less and with a limited range of drinks - with so many bars and restaurants close by we should have used one of them.

Todo lo que necesitaba era un hotel local a mi empresa por una noche. Nada especial como que llegaría tarde y partiendo temprano la mañana siguiente. Las habitaciones son pequeñas pero limpias por el precio. Las paredes no están insonorizadas y he oído a otros residentes en el pasillo y en las habitaciones. La cama era cómoda. No hay vistas, pero, como he dicho, no fue una estancia de placer.

Reservamos en una oferta muy buena y esperaba no ser impresionado. Sin embargo una gran ubicación con vistas a Leicester Square y a pocos cientos de metros de Trafalgar Square, fantástica ubicación para ir de compras en West End en Regent Street, la zona de teatros, Covent Garden, etc.. Hay un montón de restaurantes a poca distancia. Cama cómoda, té y café y un buen desayuno. Todo el personal que conocimos era muy servicial y alegre, volveremos. Caminamos desde Victoria hasta el Palacio de Buckingham y pasado el centro comercial hasta el hotel y nos llevó unos 25 - 30 minutos.

Este hotel es básicamente justo al lado de Trafalgar Square, pero sin el ruido. Mi marido y yo nos alojamos aquí por 9 noches. Nos alojamos en la habitación 310 y nunca habíamos tenido ningún ruido en absoluto. El hotel está situado en una pequeña calle lateral detrás de la Galería Nacional y la Galería Nacional de Retratos. Nuestra habitación daba a sus techos. Incluso si tienes una habitación que daba a la pequeña lane, una calle de dirección única (Whitcomb), dudo que se oye mucho ruido.

There was only two groups in the entire restaurant. Us (3 people) and another group of 4. We had to wait for over 45 min for our food. The food itself was ok.

I've stayed at this small hotel 3 times now. It is well run, cozy, quiet and in the heart of London. Generally, when you book online you get a large, excellent hot and cold breakfast included. The basic rooms are quite small so I you might want to upgrade to a king size bed or better yet a suite room. I was a bit disappointed on my last visit to find the tv channels available were very limited - several in French and German but no BBC news or CNN. I had been travelling in Europe for a few weeks and was missing access to world news in English.

Stayed for a couple of nights to attend the theatre. Great location for doing the tourist thing, and easy walking distance from the station.

Séjour de 3 nuits pour visiter Londres. Hôtel très bien situé au centre de tout. Proches des diverses lignes de métro, tout peux se faire à pied depuis l'hôtel en 5 à 20 min.Petit déjeuner complet pour tous les goûts avec des produits frais. Personnel très serviable et aimable.Excellent rapport qualité prix compte tenu de sa localisation. Chambre propre et fonctionnelle, la literie est parfaite, matelas entre mou et dur. Je recommande cet hôtel !

Arrived to a very friendly greeting , where they couldn't do enough for us. Rooms are air condition , modern and spacious. Bathroom is great with nice large shower. Bed is massive.

Très bon rapport qualité-prix à Londres. Hôtel vraiment bien situé entre Trafalgar Square, Leicester Square et Picadilly Circus.Personnel aimable et serviable, que ce soit sur place ou lors de la réservation.Nous avions une chambre executive et une suite. Les deux étaient modernes, confortables et joliment décorées. La salle de bain de la suite a une baignoire, pas celle de la chambre.J’ai lu des critiques sur l’entrée et le lobby. L’entrée n’est pas monumentale, et le plafond du lobby un peu bas si vous êtes très grand, mais franchement, je préfère un lobby moins impressionnant avec de belles chambres, que le contraire (comme souvent à Londres. Je pense notamment au , voir ma critique de l’an dernier).Deux bémols : Comme souvent à Londres, les murs sont faits de papier à cigarette, et on entends un peu trop ce qui se passe dans les chambres voisines. Il y a quelques odeurs dans le couloir ou les chambres (sans doute les moquettes ou des reste d’odeur de cigarettes laissées par des clients indélicats).Bref, je conseille sans hésiter.

Good 4 star hotel in excellent location. Breakfast typical of large hotel. Food OK but not spectacular. Note that currently there is a large construction site just north of the hotel. Work appears to start at 8.00 a.m.

Remarquablement situé à deux minutes à pied de Trafalgar Square et pourtant très calme.Le personnel est très pro et immédiatement disponible.Excellente adresse pour découvrir Londres

Lovely hotel in central location. Staff very helpful and professional. Nothing was too much to ask and rooms clean and quiet.

Stayed here Easter weekend as an offer with show. Very good location - between Trafalgar Square and Leicester Square. Didn't sleep well due to room being too hot and couldnt turn heating down lower than 16. No fridge or drink in room. Room didnt get cleaned so bottled water for kettle didnt get renewed.

Nice clean friendly hotel well located for theatres staff very friendly and room comfortable and clean only complaint shaver socket not working ( room 325 ) apologies to hotel management forgot to inform them when checking out a little surprised no tea/coffee making facilities in room but other than that pleased with standards. Didn't eat here so unable to comment on food quality

Truth be told, this is my second visit in the past 3 years and the hotel itself is kept well, staff is terrific and the location is perfect. OK, so this might not be a boutique hotel based on European standards, but this is a smaller hotel with small rooms. I would give it 5 stars if not for the fact the rooms don't really have any free space. My wife and I had to consolidate our clothes into 1 suitcase which we left in a corner. The other suitcase was left in the closet. You have easy access to a large variety of restaurants, and walking distance to many key areas such as Piccadilly Circle, Buckingham Palace, Parliament, and the tour buses. I would give it 5 stars if not for the room size.

My husband and I stayed for two nights 1st - 3rd February a lovely hotel in a brilliant location being in walking distance of theatres shops and attractions. Very comfortable clean room, bathroom and public areas. Bed and pillows immaculate and very comfortable nights sleep.would definitely recommend.

After leaving a negative review re: the lack of heating in our rooms we have been contacted by the manager offering us a complimentary one nights stay with breakfast. we have accepted this with the assurance that we will be taken care of- -hopefully this will be so. The manager has behaved honourably and done his best to put things right

If you want somewhere close to all the theatres and the galleries, this is a great hotel. Staff are pleasant and helpful and the rooms are clean and comfortable.

Hotel avec un accueil & service disponible et charmant, une chambre petite mais chic, élégante, une belle salle de bain . Tout est très propre et de bon gout . De plus l'hotel est situé en plein centre de Londres tout en restant calme

This hotel is in a good location, near Leicester Square. We were able to check in early which is such a bonus and we were upgraded as well to an exec room which was a really nice room spacious and very quite. I happened to mention at reception to my husband "they must know it's your birthday" when they upgraded us. Did not think anymore of it - when we got back in the evening, Pollina on reception had written a lovely birthday card message and some chocolates - what a nice thing to do! Actually the staff here were very good as we had a few drinks in the bar before we went out and the service was 10/10. Well done Thistle

Excellent hotel great staff fantastic location comfortable rooms ideal for a quick break min the city.

Would highly recommend this hotel as it's central, staff are friendly, helpful and welcoming. We were upgraded to a junior suite and room was wonderful.

This is an excellent Hotel situated right off Leicester Square and within walking distance of every Theatre and Cinema in the West End.Clean and large rooms which are airconditioned, good restaurant serving decently priced food.Despite its central location the Hotel is removed from the hustle and bustle guaranteeing a peaceful nights sleep.Not a cheap Hotel but well worth the prices.

Great hotel hidden in the quiet streets, less than a minutes walk from Leicester Square and Trafalgar Square.the rooms are very impressive. (I was upgraded to an exec suite) and the staff are attentive.There is attention to detail including a welcome card and chocolates. The staff were very helpful with suggestions of things to do while in the area.

Great location next to Euston so good for Oxford street shopping etc. The rooms are fairly basic, clean with nice bathrooms. The staff are what made this hotel very good starting with Nataljie at check in finding out if our room was available at 11am even though check in was at 2 pm - if was ready so a good start to our short overnight stop. All the staff from room service, reception and breakfast were friendly, accommodating and efficient. Recommended.

We just visited the bar at the Thistle. We waited for 10 minutes before being given a drinks menu. The waitress was very rude when we asked her to bring it over and seemed very stressed, even though the bar was quite empty. We then had another 10 minute wait for the waitress to reappear so that we could order our drinks. Unfortunately after another 10 minutes, our drinks didn't arrive despite chasing. So we had to leave after waiting for almost 40 mins in total. Very disappointing. Do not recommend and won't return.

A small range of food but what we had was excellent. Staff very friendly. Tucked away in a corner so very quiet but lots of windows to look out at the passing people.

Just returned from a 4 night stay . Cannot fault this hotel .. Fantastic breakfasts that set us up for the day ahead . We were kindly upgraded to an executive room . Very nice . My only concern was that our room seemed to have an issue with the position of the room next doors shower room . It thundered through wall every morning. On the whole a highly recommended this hotel . It's so central for everything ... Staff are friendly and attention was given to us when making requests .

Stayed here for just one night as me and my friend decided to go for a London shopping trip! The room we booked which was the executive king was really beautiful. The bed was to die for it's so big!!! Was a bit pricy at £390 for just one night but the hotel is very central to all of the main shops in Central London so was worth splashing out for a treat! Worth a visit.

The Staff and the hotel itself were just amazing beautiful and welcoming. Also very near to The Comedy Store and high street for shopping. Leicester Square tube station about 5/6 minutes away on foot.

Only went for afternoon tea, so not a review on the rooms. It was not good - very basic and not very nice sandwiches - and the furniture is all scuffed. The staff were very nice though. They should stick to being a standard hotel and not pretend to be anything posh by doing afternoon tea.

Неплохой выбор вин, спокойное место, выбор блюд небольшой, еда качественная и вкусная. Вообщем, хорошее спокойное место в центре Лондона, в котором практически всегда можно найти место.

I booked an afternoon tea deal through Groupon as a treat for my Mum. Not long before we went I looked at these reviews. I must admit I was a bit apprehensive about what to expect as a lot of reviews were quite negative. However we had a lovely time, The food was fab, we were asked when we would like our tea or coffee, and whether we wanted our glass of bubbly first. The service was spot on. All in all a good experience was had by us.

My husband and I had afternoon tea at the royal Trafalgar, after a glass of sparkling wine, a good selection of sandwiches, cakes and scones were brought out to us. All looked very nice. Unfortunately the white bread was hard around the edges as if it has been made several hours ago. The staff were pleasant enough, but when I requested a glass of water it never appeared. The coffee could also have been warmer, but I know that is a personal preference

As far as afternoon teas go it was nothing special but ticked the boxes. Service was ok. Scones arrived on a slate which was too weird!!! It was a bit gloomy in the restaurant. Not one to go back too

On arrival we were met with a cold and unwelcoming waitress and told we would have to wait because they were so busy (three small tables of people, one of which were getting ready to leave).Cutlery and tables not clean.Afternoon tea was so disappointing. Poor selection of tea, piping hot scone would have been lovely had they not served it on a daft bit of slate that made the whole underneath soggy.Nasty, cheap, white bread, slightly stale. Rubbery and tasteless cheese. Nasty water pumped ham. Just very poor and totally missing the point. They should scrap the afternoon tea or learn how to do it properly.

Très bien situé derrière la National Gallery et à 2 pas de Trafalgar et Leicester Square. Bon hôtel au personnel très aimable et attentionné , chambre agréable avec une très belle vue car situé au dernier étage. Petit déjeuner bien et copieux en self mais sous contrôle!A Londres je pense y retourner.

After reading some of the reviews on here I wasn't expecting much, but it was actually very pleasant. No it isn't The Ritz or Claridges, but as a cheap Groupon deal for two it was very good value and very pleasant. Staff were lovely, more tea and milk always available. And our scones were lovely.

What a disappointment. The food was awful. Finger sandwiches of, cheese and pickle, tuna and cucumber, egg and ham. Not exactly gourmet food. Just one bite size piece of cake per person which was nothing special. Two spoonfulls of a sort of cheesecake. Crumbly base, runny sauce and a custard topping. The scones were the worst I have ever had. The texture was more like a rock cake. We thought they may have been stale. Then to add insult to injury, there was the minimal amount of jam and cream. All of which made them very hard to swallow. Oh yes, there was a minute amount of some sort of cinnamon topping. Not at all pleasant.The staff spoke very little English and spent a lot of time running round asking if you had finished with your teapot. I also saw a cake stand being whisked away from another table. I dread to think how they would cope if it was busy. How can you advertise afternoon tea if you can't even supply the basics?I have had many afternoon teas in and around London and this has to be by far the worst.

If this is a chain with Piccadilly Thistle avoid , rip off phone numbers , difficult to get any customer service . If companies do not want to have customers with vouchers they should stop using them !!

I've been here to have a rest after work... I'm enjoying my delicious cauliflower soup (very good chefs) and my beer... Gessica, the waitress, she's deliciously kind as the other member of staff.

We went here with a Wowcher deal. The "bubbly" was excellent (better than the real thing). The staff were extremely courteous and polite and could not do enough for us. Waiting area and toilets were clean and excellent standard.The sandwiches and cakes were superb, we were not rushed. The cinnamon cream (in addition to traditional clotted cream) was very light and tasted wonderful.Would definitely do it again and would recommend it.

Me and my friends were in the restaurant just want to have drinks, we were tahen to the outside area of the restaurant as the weather was hot, offered drinks and food by an asian guy didnt know the name,later decide to have some more snacks and ended up having dinner, good place to hang in and have some drinks will definately come back. very good service and lovely place.

Went here on a KGB deal and what a truly lovely time it was. Everything from start to finish was lovely, the staff were all very smiley and helpful, the tea,cakes and drinks included we're really nice. Excellent couple of hours here spent with friends. Thank You..

It was lovely from start to finish, excellent hotel, very clean, frendly staff, very relaxed atmosphere and good food.

location is perfect between Leicester square and Trafalgar square. Price is perfect for the London downtown. Rooms are decent. room for 1 person is tiny, but for 2 is great and will be good for 1 as well :) Food is good, great bar and quite social

good menu, good service. a good place to eat if you are staying at the hotel and dont want to go out.

We stayed here for one night and although the room was fine the breakfast served was terrible. The coffee was clearly stewed and far from fresh. The croissants and pain au chocolat were stale and a day or two old. The orange juice diluted so obviously that it was not worth drinking; the mushrooms served were so tasteless that they clearly had come straight from a tin! The potatoes were again chewy and old - obviously left over from yesterday. I think for over £200 per night this effort at breakfast is a total insult and the kitchen should be re-evaluated in terms of all these issues.