Blue Anchor in City of London, Westminster

Not my usual style - criticising the service received on a forum like this, but as I have received no communication from this hotel since our stay in December, I feel it is now best way forward. My wife and I attended the London Palladium just before Christmas, and to book a hotel literally around the corner, was perfect for us. The location of this hotel is excellent. The ambience of the hotel was great, the breakfast was lovely, and all went well... Until we tried to use the hot water in the bathroom sink. It was stone cold. We called a member of staff late at night, and they confirmed it was faulty. To be clear, we DID have hot water for the bath/shower, but not having it in the sink was not ideal, or hygienic, especially after using the 'facilities'. We reported this at check-out the next morning and although an apology was received, the staff member was unable to offer any small discount or other sweetener. But said he would ask someone to contact us. Over a month later, we still have heard nothing. In my own work, service is extremely important, and I notice things when they aren't up to speed. We would have been happy to be given a 10% discount on the cost of our stay, which could have been refunded to us. Or even (although less useful) a discount on a future stay. But we have heard nothing at all, which isn't great. Hence the low star rating.

A group of Auditel management consultants recently held a business networking evening at The Counting House in Central London on Tuesday, February 11th. From the moment we arrived, we were impressed with the service. Shannan, a delightful member of the staff, greeted us warmly and efficiently took care of our needs, explaining the arrangements for the evening. The buffet, which arrived promptly, was excellent and enjoyed by everyone. Throughout the evening, Shannan ensured our glasses were never empty, providing attentive and friendly service. The Counting House offers a variety of room sizes, making it an ideal venue for a range of events. Based on our experience, I highly recommend The Counting House and especially want to commend Shannan for her outstanding hospitality.

Very dry and old pastries and rock hard. Bought dessert and was given the edges of the tray and piled on top of each other in a small white box. Unhygienic and no care taken to the food. Wouldn’t recommend

Creo que este lugar tiene potencial para una buena comida, sin embargo, debido a lo que parecía ser un nuevo personal o la escasez de ellos, la comida estaba fría. La hamburguesa y las patatas fritas estaban frías, pero habíamos esperado mucho tiempo y queríamos seguir con nuestro día así que cómalo de todos modos. Hacía frío, pero al menos tenía algo de sabor.

The toilet is clean. The service is fast (I just ordered a coffee). The staff is friendly as well.