The Zest Restaurant in North Ayrshire

Firstly the restaurant is lovely and bright and well laid out. They menu has plenty on it and the lunch menu is a good deal. However that is where the good stops. We waited at the sign to be seated, staff were talking at the bar and after 10 minutes we just had to go up and ask to be seated. The menu is pricey and the bread that came with the prawn cocktail was stale. The buttermilk chicken that came with the salad was rock hard and not that warm. We ordered 2 sets of drinks and both times had to ask where they were. Finally, it's February and the doors were wide open so the place was freezing. There seemed to be plenty of staff but they are just lacking attentiveness and given the price I would expect better.

On arrival we tried to charge our Electric Car via the chargers onsite but couldn't get close enough to the charger to use it because of the 100mm bump stops. Food was terrible and the service was incredibly slow despite it not being busy. The servers were not very pleasant. Both my husband & I ordered the same Chicken, Haggis & Broccoli with Peppercorn Sauce. The Chicken was bone dry, and the Haggis was greasy and chewy. The Broccoli was so overcooked that you could not cut through it as it was rubbery. The peppercorn sauce was runny and tasteless. We both didn't eat our meals as they were both inedible. Complained to the server when we asked for the bill, who said she would pass it on her Manager. Went to the bar to pay and mentioned to the the chap behind the bar about our meal. He called over the Manager who advised us that the server had not passed on our comment. She apologised profusely and promptly removed the Main Course charges from our bill. Overall not a good experience, so needless to say we won't be back..

The spa and hotel room was fine and modern, the staff attentive and friendly. However as someone who regularly stays in hotels the food in both the spa and restaurant was very poor in quality, and in fact I have tasted better produce at a Wetherspoons at a 1/3 of the price. My wine also smelled off. Moral of story if you have expectations of a certain level of food as akin to a luxury spa then this is most probably not the place for you, if a modern facility with friendly staff next to nice golf courses is your main aim. Visit.

Lonmvely surroundings, starters were cold. Main course was mediocre, deep fried fish in bater was not crispy, pork was overcooked. I was happy to accept all of this but when I ordered a bottle of wine and it was plonked down on my table, I was applaud . I assumed it was serve yourself night, I had to open it and serve myself . Is this the service I should expect at oast? Never have I been thrown a bottle of wine and expected to pay for it, disgraceful, I thought I was in Faulty Towers! I complement you on your waitress staff who are totally superb. Its sad that the management and kitchen staff fall short of providing a good service.

My friend and I visited again for lunch. The surroundings are lovely as is the staff. We were greeted and shown to our usual table. The staff are very pleasant and attentive. Arryanna looked after us and made this another lovely lunch experience. The food as always when we’ve visited was tasty and good value for money. Looking forward to our next visit.

We ate here late last month at the end of a day of celebration, my in laws 60th wedding anniversary our 34th. The Coast Restaurant didn’t let us down. We’d eaten in another part of the resort a few years back so looked forward to this. The coast is casual, open, bright, vibrant and fresh. It has a lovely ambience and some great staff, the Maitre D in particular, attentive and good humoured. The food is spectacular, every dish we were served was excellent and of good portion size. It was also very good value for money. I can’t recommend the Coast Restaurant enough.

Service was very slow despite the restaurant not appearing to be very busy. Food was mediocre and not cheap. Staff were pleasant enough.

My husband and I went in for a meal today (19/8/23) with my birthday gift card and we were shocked to see a Saturday early evening being so quiet. We got a 2 course meal and both had the leek and potato soup which was like a child’s portion size and was liquidised down so much, although it tasted ok it was nothing like leek and potato! My husbands main was fish and chips and the chips were like the super cheap big bags of small oven chips that you get in the cheap isle of supermarkets! Completely tasteless, he said the fish was ok but the star of the show was my arrabbiata pasta which was so overcooked it was a joke! Like you would cook pasta for a baby food! The peppers and onions in the pasta on the other hand were inedible and half cooked! Honestly the worst meal we have had in a long time! The manager took the pasta dish off the bill but c’mon Gailes! do better for the prices your charging! We will not be back here again!

Awful! Would try not to return. Been to 3 funerals there in the past 6 months. Sandwiches were like doorsteps with very little filling. Staff running about like headless chickens trying to serve tea & coffee without knowing who has already been served and who still needs serving. Our table of 6 got half served and despite shouting out to staff, we were ignored and sat for an hour without tea or coffee. It was in the smaller room, so dread to imagine if they were serving in the larger room. Sorry, but couldn’t feel enthusiastic about eating anything.

My wife and I recently had a disappointing experience at the restaurant of The Gailes Hotel when we visited for breakfast, which compelled me to share our feedback. Although we have frequented this place for breakfast on numerous occasions before, this particular visit left much to be desired. Upon arrival, my party and I were promptly seated, but unfortunately, we were then seemingly forgotten about. What made this even more frustrating was the fact that the restaurant was practically empty at the time. We patiently waited for someone to take our order, but after a substantial 25 minutes passed, I had to flag down a staff member myself. Even when our breakfast finally arrived, the disappointment continued. Our drinks had been completely forgotten, and once again, I had to request them separately. For a restaurant of this caliber, and with a price tag of £29 for two breakfasts, I expected a more attentive and seamless service. The lack of attention to detail and the delay in service left me feeling underwhelmed and dissatisfied. While I have enjoyed positive experiences here in the past, more recent visits have been found wanting and this particular visit has undoubtedly tarnished my perception of the restaurant. I hope that The Gailes Hotel takes this feedback and makes improvements, as with service like this, my wife and I will find somewhere else.

First thoughts was stunning inside and out, as soon as we entered we where in gym gear, and was put in the corner out the way sat for 26 minutes befour we had to ask to get some drinks service was terrible then waited another 15 for food order to be giving a frezzing cold breakfast on a childs plate, was horrible then never ate it the staff need more training!!!!!

We visited for lunch today and were very pleased with the welcome and excellent service we were given. The staff are very pleasant and attentive. We both had a light lunch and this was very well presented and plenty of it. Lovely surroundings and the sun was shining. Very relaxed and no rush to vacate table. Will definitely be back. Thanks to the staff.

Made reservations for family and friends. Great location and atmosphere. We were spoiled by Grant, Chloe and Mark the chef. All were so friendly and attentive during our visit. They are all great ambassadors for the company. Food was amazing and plentiful. Menu caters for all tastes. Great value for money. Will be back for sure.

Nice venue & style. OK staff - neither up nor down. Dreadful chicken soup, was like thick gloop. Sandwiches overfilled with bland tasting fillings, on semi-stale unbuttered bread. Limp, warm salad accompanied. Overall, dreadful!

Visited with my husband for dinner in this restaurant. Food was absolutely delicious. Highly recommend the highlander fries.. they were amazing! Service was great.

Excellently decorated and definitely looked the part but the food was not up to standard at all. I ordered the tempura chicken for starter which was okay but as my other half ordered the salt and chilli chicken for main, the exact same chicken as the starter came out with what looked and tasted like microwave rice. I had the Scottish burger which was £20 almost and it was very average No faults with the hotel but the restaurant need to up there game with the food and sort their prices out.

We attended today for a family lunch after booking the Santas Grotto for my two young kids. We booked for 1pm, were advised we would sit order drinks and food then be taken to see Santa. Drinks order being taken and drinks being delivered were both very slow, two children who were desperate to see Santa just made this seem like a lifetime. Order was then taken by what we can only politely describe as someone completely incompetent. Clearly had no idea what they were doing, staff training maybe needed provided. Once order was taken, she left the table without repeating order back to us, also leaving the menus behind which we eventually put back on the bar ourselves. About ten minutes later, another staff member came over to check our order, which was nearly all wrong as expected, this was corrected and all seemed well. Order of 2 x Cullen skink, 1 x pate, 2 x kids meals followed by 3 mussels and 2 portion of chips However around another ten minutes passed and we were told there were no mussels, which all three adults had ordered as main courses. We were asked to re select our mains; and not a minute later we were then told it was time to see Santa and asked to go to the grotto, at this point we told the waitress we had had issues ordering and still had a revised order to put in (which she did kindly take for us before showing us to the grotto) we explained we didn’t want starters now as we’re having to select much more filling mains and that chips should also be cancelled as they were to accompany the mussels. Order now 1x duck, 1x chicken crepe, 1x chicken wellington and the same 2 kids meals Santa was fantastic, last year we went to Lapland this time of year and actually, the Santa at the Gailes Grotto had my two mesmerised, so 10/10 for santa!! His waitress “elf” was also brilliant and was great with my daughter, who was gifted a jigsaw by Santa, she kept coming over to see how she was doing with the jigsaw which was a nice touch. When the meals came, they were average at best. Our three mains and two kids meals arrived…. Although so did two chips and a pate. We explained these were to be cancelled and were told that pate would be taken back and chips “on the house”. My daughter couldn’t eat her kids pizza, it looked like it had been placed under a grill for 2 minutes rather than properly cooked. To be fair, the kids Sunday roast portion was huge so she shared that with her sister. My grans chicken wellington was not what was expected, the pastry didn’t appear cooked much at all. There was no sauce with it and the chicken was dry. As we were finishing our dinner, my mum noted she saw mussels being served to another table, at this point we all just laughed. We were given the bill and were told all drinks had been taken off (3x soft drinks) which was a nice touch however the two portions of chips remained on which really counteracted same) we didn’t bother mentioning it as quite honestly, Santa and his elf aside the day was a bit of a let down from start to finish. We would not rush back unfortunately.

Met friends today for lunch. Unusually loads of space in the car park but when we saw the menu understood why. Expensive for all the dishes. Chilli & salt chicken was lovely. Cullen Skink not for non meat eaters as it was full of bacon instead of a decent portion of fish. Never in all our years have I seen it with bacon so my wifesent it back as she is pescatarian. To be fair they took it off the bill. Service was slow for food. Please bring all the food at the same time for the FULL table. Sundaes were delicious but overall SLOW food service & too pricey.

Excellent experience, fabulous meal and attentive service. Grant our waiter went above and beyond and made us feel special. With two coeliacs in our party he was very reassuring about our food choices and checked a few meals were I deed gluten-free. We were very...

Absolutely brilliant place to go have an amazing meal,the surroundings are lovely,staff are very attentive & friendly. My family & I will definitely be returning here. I have to mention Grant who was our waiter he was great,his personality really cam across. See you all...

Excellent food. Fast and polite service. Lovely restaurant. Let me say again excellent food. Fast and polite service. Lovely restaurant

In the area visiting a sister hotel, stopped here for lunch. Lovely surrounding, nice decor and toilets too. We both had a sandwich from the light lunch choices, both were nice and service fine for what we needed. Busy Saturday afternoon.

We ordered two starters, chicken liver parfait & Cullen Skink. The Cullen Skink was lukewarm however we didn’t complain about this as it was still edible, in hindsight we should have! Our mains were ‘sizzling fajitas’ & lasagne, the ‘sizzling’ fajitas came, were swimming in...

We visited the restaurant today, a Saturday afternoon and therefore expected it to be busy and service slow, which it was. I ordered a toasted baguette advertised on the menu as an avocado and roasted red pepper filling with sun dried tomatoes and hummus. There...

We go here to the Coast and Cawley group has another at Duck Bay Marina. Both have the same menus and really well decorated and airy. Staff are always friendly and efficient but more importantly the food is always great. Definitely a great night out.

Had breakfast here and the dishes were absolutely filthy. At the continental breakfast table it was as if they'd set out a stack of unwashed plates by mistake - you could see the grease on them and feel the grime when you ran your hand...

50 of us were on a coach trip. The area for eating was all prepared for us. The food and service were very good. The décor was very good as well as the surroundings. I cannot comment about prices ,as it was prepaid by our...

Visited recently for my birthday with my dog. Took a long walk along the beach from Irvine town centre. Dog friendly and settled her down and indulged myself in fillet steak and merlot, happy birthday to me. Staff and service were very professional. The decor...

Setting themselves up as rather special this venue fell far short. We chose this restaurant as a special treat for a special birthday and were sadly let down. Totally lacking in ambience this had the feel of a seaside cafe rather than a quality restaurant....

Popped in for a quick bite on way back from Troon. Didn't have a booking but we were shown to a table straightaway. We were given plenty of time to make our selection and our order was taken. Our meal was excellent and consumed with...

We booked for an Afternoon tea. When it came out it looked lovely. That’s where it ended. 9 small finger sandwiches,3 with tuna 3 with cheese savoury and 3 with Lettuce (2 rocket leaves) and a slice of tomato. The scones were hard and we...

Love the food at coast within the gailes and frequent regularly but unfortunately it really does just take one bad experience to put you off. After 40 minutes we had to go to the bar to ask to place our food order and then waited...

Beautiful delicious food here well cooked and presented . On par with any Michelin starred eaterie to be quite honest ! ( and I’ve eaten at a lot of them ) Great service from friendly attentive staff who make you feel very welcome. Thank you...

A business lunch for 5. Fantastic food and portion sizes were amazing. Five starters and five main courses of which neither of us could finish. Well done SimpsInns excellent value and tasty food and excellent menu choices. Also the new refurbishment works.

Sunday lunch for 4, pretty disappointing. The fixed menu for Sunday lunch seems good value at first glance, unfortunately it didn't live up to expectation... The starters were average at best, the main (shin of beef) was the only saving grace and the dessert was...

We decided to have dinner in the restaurant however we were sat at a window in the bar area - hotel seemed very quiet and restaurant shut off. The table was wiped but still sticky. The fish was soggy and triple cooked chips could have...

Booked a family lunch for 6 of us which included a toddler. From the outset the staff were brilliant. Plenty of helpful staff were about and Covid rules were enforced. We were served promptly and our food arrived shortly after. We had a mixture of...

Great hotel,sharing fish platter was excellent for lunch. Staff member serving was Megan very pleasant and attentive. Evening meal again excellent staff member serving was Fraser he too was very pleasant and friendly. Would definitely go back and not hesitate to recommend this hotel to...

Two portions of chicken tempuras for lunch were pale and soggy. I should have immediately sent back to kitchen. Told waitress to feedback to chef.

Enjoyed a family meal here, service prompt and pleasant and food was really tasty, kids enjoyed colouring in and catered for celiac disease and intolerances very well. The woman taking our order was happy to double check with kitchen and brought out a pudding for...

Most disappointing lunch we have had in quite some time. Both food quality and service very poor. - Meals all came at different times - All 3 of the baked potatoes ordered were cold and had to be returned - Prawn Marie Rose filling for...

Stayed overnight in this lovely Hotel. From checking in, until checking out , the Staff could not have been more helpful, or pleasant.Nothing was any bother to them.They also had time to chat as well which was nice. The Restaurant had a lovely relaxed atmosphere,...

Lovely lunch with my husband and son , food was superb plenty to choose from. Service was excellent very friendly and relaxed atmosphere. Will be back

Sat for ages waiting to be served. Food was lovely and prices very reasonable as we were there for the £19 for two courses for two people menu. Waitresses were lovely. No explanation given for delay in being served.

Went for the 2 meals for £19 menu. Food was excellent but very slow service. The restaurant wasn't very busy when we arrived. Servers were very pleasant but they seemed more interested in their regular customers. Waited an eternity for drinks, first, second and third...

had an overnight stay with family to celebrate my birthday. hotel was lovely very modern and comfortable with rooms being a good size with super king beds. had a lovely meal puddings all to die for, staff very friendly and attentive. the “girls “ in...

Was here for a 50th birthday celebration and as it was going to finish late, stayed overnight in the hotel.

Had a beautiful meal and service was excellent, Chelsey and Courtney were attentive, pleasant and made the day enjoyable.

Stayed here through business for three nights. The reception staff were friendly and polite. The rooms were sufficiently sized and modern. The bathroom could possible do with an update. I personally found the shower control difficult to turn off and anyone with dexterity problems would too.. The bed was comfortable and the room temperature easy to control. Would recommend this hotel and would stay again. The breakfast had plenty choice and was good. Once again the staff were very pleasant.

Mum and I decided to try The Gailes after I got an email with lunch time prices for 2 or 3 courses which looked very reasonable. Quite a few choices on it then we ended up going for the omelette from the main menu which was lovely. Of course we had to try dessert, lemon meringue pie (served hot or cold) and lemon meringue cheesecake.Waitresses were all very friendly and although it's a bit out of the town it's well worth making the effort to go to.

Recently went here with partner after friends recommending it to us we were not disappointed food was lovely and the ambiance was just right had the beef fajitas best I've ever had big thank you to Nicola for a seamless service also to the manager Glenn who greeted us with a lovely warm welcome all in all a fabulous time and look forward to returning soon and

After a hectic week we decided to treat ourselves to dinner at Gailes restaurant today worst decision ever.We were given only choice of set new year's lunch menu 5pm we chose 3 soups 1 pate roasted pepper and tomato soup was so bitter it was completely inedible. The pate was a bit better although served with wafer thin tasteless crackers.Main courses 2 steak pie 1 salmon 1 chicken with black pudding bon bons.Steak pie ok mash was like water veg like mush. Chicken arrived minus black pudding which was offered to be brought to table once meal was finished.Desert sticky toffee pudding thought couldn't go wrong until cutting 1 bit and being met face to face with black dangling hair in sponge my husband had cheeseboard 3 measley cheese triangles on the aforementioned tasteless crackers not even a bit of butter. The staff were nice and rather than £25.95 per head Which should have been £104 we were charged £80 we have all came home hungry and extremely disappointed was even more disappointed to realise the table across from us got to choose from 2 different menus shocking all round if kitchen staff didn't want to work or make any effort for people paying so much the restaurant shouldn't be open

Went here for xmas night out. Overall it was a good nite but certain aspects let it down. I had the pate to start and it was the worst pate i have ever tasted it was tasteless. However the salmon main and cheesecake dessert were very good. The singers and dj were good although i found the place over crowded too many people packed into a small place. It was a good nite but i would not recommend the pate.

Attended a Xmas party night on Saturday 1st December 2018 and I am very hard to please always something annoys me whether it’s dinner, or music. Well after attending that evening I am a changed man. Worth every penny. Fantastic entertainment movie theme night recommended and great food and not to mention staff were super friendly and worked there socks off. Highly recommended you want be disappointed. Well done to the Gailes our family party of 6 loved it.

Excellent quality and quantity. Be careful the starters are the size of main meal elsewhere so you can imagine the amount you get in a main meal. The Cullen Skink is the best I've ever had.

Our daughters wedding was held here in September. From the first meeting, the staff couldn’t have been more helpful and supportive. It was Harry Potter themed, so lots of extra work to set up from staff( thanks Amy and team!).Five star service throughout, from cleaners, bar staff, waiters to organisers! Everything was perfect! Couldn’t have asked for more! Special mention for Emma, Amy and Dennie! Thankyou so much ladies!

Nice service. Menu varied and good for lunch. We shared two starters, fishcakes and haggis fritters. Fishcakes excellent, fritters a bit doughy and soft for a fritter. We didn’t need anything else, decent portions.

We stayed as part of a wedding in the venue. The whole wedding from start to finish was brilliant, could mot fault the venue, food or staff at all.Unfortunately the room walls seem to be very thin and we were disturbed right through the night by the room next door. Make no mistake, it was no huge party but instead a number of wedding guests having a drink and chat after the event. Every noise above a quiet chat spilled through.

Went to the Gailes today, the food was magnificent and the service was even better especially to our server Lorraine she was a star, super helpful and friendly.

Stayed here for 2 nights for a friends wedding. Managed to get early access to our room to decorate it before the bride came. Check in staff were very friendly & helpful. Rooms are modern & have all amenities as you'd expect. There was however only one bottle of water to go between 3 of us. We used the restaurant for dinner & cocktails & everyone seemed to enjoy it! Massive portions! The next day we had sparkling brunch & it was well presented & tasty.The wedding ran smoothly and staff couldn't do enough to help. Massive praise to the coordinator Emma - she worked tirelessly to cater for everyone's needs, friendly & professionally. She's a huge asset to the Gailes. Breakfast the next morning wasn't the best... It was busy, but we waited over 15 minutes for any staff to acknowledge us & watched multiple tables get served before us, having arrived after us. There was a shortage of white bread & the kitchen ran out of beans. Staff were very apologetic - but this doesn't rectify being ill prepared for the guests on a hungover Sunday morning. Overall I had a very good stay & had breakfast been on point I'd probably have gave 5 stars. Would return to The Gailes.

I've stayed at this hotel a dozen or so times over the last few years and will even go so far as to change the dates of my job in the area if the hotel was booked out.I've always found the staff to be friendly and well trained, the service to be very good and the food to be excellent.I'm due back in the area for work in Decmeber and will definitely be looking to book in here.

We are getting married here next month and have visited the restaurant on a number of occasions. I honestly can’t fault it! We didn’t book because it was a Wednesday and were seated quickly. The waitress was prompt with menus and drinks. The meal selection is brilliant and the food quality is also brilliant. Tried multiple dishes over the last few years and have loved every one.

From the very warm welcome we received at the reception on our arrival we could not fault any member of staff that we came across. The room was spacious, spotless warm and the bed was so cosy and large that I didn't really want to get up but I was delighted that I did. The full Scottish breakfast though there are lots of other choices was absolutely delicious and our evening meals wonderful with lots of great items to choose from. A wonderful bar and restaurant with comfortable seats and a fire to drink the best Hot Chocolate I have ever tasted real cream no squirty stuff by.Would definitely recommend it for a meal, drinks and certainly an overnight stay. Crazy to stay anywhere else

Had lunch in The Gailes restaurant and my husband and I both agreed it was the nicest lunch we’ve had in a long time!! Hadn’t been before but was recommended by a friend! Will definitely be back! Service was first class, staff very friendly. Food was amazing, very fresh and piping hot. Loved it!

My husband & I stopped for breakfast. Simple order. Bacon roll & coffee and sausage roll & tea. 1 glass of water.1) remember who ordered what 2) remember to ask if customers would like sauce3) give more sachets of sugar, customers should be allowed to decide how much sugar (and what colour) they would like4) remember to bring the full order 5) enquire as to whether everything is ok6) don't say "hi guys"7) don't overcharge

Popped in for a quick bite to eat and ended up full blown 3 courses. Good good and plenty on the plate and served up bang on. Staff were very efficient and enjoyed the fact we were not getting rushed here unlike sister place The old Loans. Cracking place for a meal and we will certainly be back to try other dishes. Loved my cheesecake only minor moan base not thick enough but hardly world ending. Well done all concerned bang on place for a good nose bag ( Food )

Enjoyed my two night stay in this hotel very well. Everything was spotless, food excellent & staff friendly. All in all, would definitely stay here again.

Had my wedding at the Gailes and from start to finish couldn't have asked for more. The staff were superb:the waiters, the bar staff, the cleaning staff, the reception staff. Everyone was extremely friendly, helpful and informative. That wasn't just the feedback from me and my partner but the feedback from the rest of the guests too.The rooms were extremely clean and had a modern but rustic feel to them. Our suite was fantastic. The jacuzzi is a dream and the bed was extremely comfortable. The food was maybe the best I've had anywhere. I'm not exaggerating that either. I'm including a lot of top restaurants in this. It might be the best I've had. Everyone else said the same so hats off to the chef and the rest of the kitchen team. Would also like to say a warm thank you to Claire our co-ordinator and Emma. Our wedding ran as smooth as it could be. Everything was perfect. So would highly recommend using the Gailes as a venue. The grounds are beautiful. Only thing I would say is the drinks are pricey. But considering everything else I've said it's absolute value for money. One of the best stays me and my wife have had at a hotel if you exclude the major fact we were married there. Thanks again, Ross and Jade McGowan

My wife and I were looking for somewhere nice for lunch at short notice while out for a drive on a lovely sunny day and called into The Gailes Restaurant.The Service by Natalie was like the food EXCEPTIONALWe will certainly be visiting the Gailes Restaurant again soon

We have been going to The Gailes for several years, in fact one of our daughters was married there. On this occasion we went for dinner with a business partner from Derby, who was staying at the hotel and he had booked a table.When we walked in there was a little confusion as to whether we had a table booked or not, but we were offered one. Now let me say the food was fine, but not standard we have been presented with in the past, service was just OK, but there was something not right, but I couldn't think what. Next day it came to me, the staff were just doing there job, no real enthusiasm or effort was being put in, not like all our previous visits. Why this should be I have no idea but thi sis reason for only 3 Stars

Just had lunch at the Gailes Hotel, lovely setting and all the staff are friendly including our server Erin who is a wee cheery Rae of sunshine.

I and my family have eaten here several times over the last month.The food is served beautifully and looks so tempting you just want to dive in!The house made burger is to die for...and unless you have a HUGE appetite don't order the most fantastic Mint Chocolate ice dessert..I adore both mint and chocolate and could only manage half...It is the biggest dessert I think I have ever seen..very,very yummy..

I Had hoped to get the finest Scottish beef, unfortunately cooking a steak in the oven does not work and invariably gets over done i ordered rare and got well done, Salmon looked good. nice surroundings but in my case food a massive let down.

As a wheelchair users I dread going to different places to eat, as table lay out and uncaring staff can be an issue. Also we often have my four year old grandson with us which also has us worrying about patience of the staff as he likes to blether at times.At Gailes no worries staff welcomed us with a smile and showed us efficiently to a table discretely removing a chair for me to get my wheelchair in. She chatted to my grandson helping get him settled opposite myself and beside my husband. The member of staff went off to get allergy information as my grandson has some food allergy and has to carry epipens. She returned to inform us only two items on the children's menu were unsuitable. (Fantastic !!) Another tick.service was great throughout the visit and all staff who came in contact with us were friendly, efficient and made you feel welcome.

Was there recently for a themed night a really good night food delicious entertainment first class only negative thing is the seat we had would have preferred a better location still enjoyed the night

Stayed at The Gailes Hotel as we were attending a friends wedding. Couldn’t fault the hotel. Staff were so friendly and attentive. Bedrooms were comfortable and very clean. Breakfast was outstanding, topped off a fabulous break and wedding.

Bra mat, dålig service. Trots förhandsbokning, så var det näst intill omöjligt att kunna sitta ute på baksidan av hotellet. Efter en lång discussion gick det dock ändå. Då hade den positive känslan för en trevlig upplevelse lagt sig.

Quick and polite check in, Receptionist very warm and friendly. Spacious and spotlessly clean bedroom and bathroom. All staff very friendly and cheery. Food was delicious and excellent service

My husband and I had the great pleasure of attending a wedding and staying over on Saturday.What an amazing venue for a wedding. The room the ceremony was held in was lovely and the air conditioning made it very pleasant on an extremley warm day.All the staff were so helpful, from allowing us to book in early prior to the wedding. Food was delightful.The room was amazing. The bed was huge and very very comfy. We had a lovely view to the golf course.Breakfast was superb. All extremley fresh and tasty.Overall a fantastic hotel that we intend to visit again

great meal and tribute show fantastic hotel would highly recommend to anyone especially disabled staff can't do enough for you

Went here for a light bite on Bank Holiday Monday . Service was fantastic really friendly food was excellent what more could you want

Both my husband and myself are senior citizens and both have serious health conditions. Through no fault of anyone the power went off in both Loans and Troon just before we arrived. When the power eventually came back on, Gales Lodge stepped in and saved the day.We chose to drive there as we wanted a drink with our dinner. All the rooms were on one level and my husband, who can't step over a bath into the shower, was given a low bath with good, sturdy poles to grip. We had no problem whatsoever.We were very late for dinner because of the power cuts. It didn't matter to the staff at Gailes Lodge. I had been ill and only started eating again about four weeks ago. I wanted two small plates. The second one wasn't on the menu but I was given it. The Restaurant Manager, Mary C could not do enough for us.I have a sore back and can only sit comfortably in a chair with a sloping back. I was given one and the same happened at breakfast. When do these girls ever sleep? I could not criticise the hotel in any way. There is also a leisure complex and pool which means that if we want to have a family weekend with our son, daughter in law and grandchildrenan, we can do so.Everything in the hotel works properly. It is spotless. The service is second to none. Even in the morning when we woke very late and couldn't get the shower off, my husband just had to step out of the room and a member of the housekeeping staff did it immediately. We live on the isle of Arran. While on the mainland we will now never stay anywhere but Gailes lodge.That really says it all.

I purchased a deal on itison for £89 B&B.. the rooms were lovely and cosy but instead of air con they had a multifunctional heater.. spot on . Our deal consisted of a set menu but we were offered.the option of choosing from the main menu and receive £15pp off the bill. The food was grand and I was stuffed half way through but it was so nice.i powered on. The final bill was £37 inc. a bottle of wine which considering what we ate was impressive.. will be going back for the take that tribute in September for sure. Well done guys.

Loads of food options to choose from on the menu - very hard decision! The food was excellent, high 5 to the chef! Had chicken tempura then chicken haggis and mustard sauce! Lovely and very attentive staff. I have a nut allergy and everyone on board knew about it straight away to prevent contamination. Recommend to others wanting to eat out in this pretty restaurant

Had a fabulous meal, couldnt decide what to have....too many options i liked. Heather was very friendly & helpful will definitely be back & try something new

We had our wedding here in April 2018 and what a fantastic place to have it... everything from start to finish was perfect,,, Emma our host was just brilliant and made sure everything went wonderful which it did and many people commented on how great a day it was... the food was outstanding with the meal itself being hugely congratulated on..so a huge thanks to the wedding chef... I couldn't have asked for a more wonderful day no it was really all down t the Gailes and their wonderful attentive staff from bringing out a sewing kit so I could dance to providing hankies for the girls..Thankyou so much for everything you gave us a perfect day love Johnny n Margaret in sunny Italy

Had a great over night stay , ailsa suite was fantastic , would be 5 star but for minor touches , ie robes n slippers for Jacuzzi but was an excellent room none the less. Most staff were great especially the blonde lady at dinner , very welcoming although cleaning staff when leaving we're rude to us as according to them we should have checked out at 10 when actually check out is 11 , they where ignorant and argued with us that we should have checked out at 10 but no-one had told us this so therefore they shouldn't have been rude to us for checking out at 11 which is the hotels check out time . Overall was a great stay but left a bad taste upon leaving .

First class food & service. Highly recommend to dine in! Had our wedding here so Highly recommend for wedding venue also.

Had a fantastic overnight,food great lunch and dinner ,and of course breakfast. Our bedroom was beautiful and had a view over the golf course. We had such a good time with our friends ,just what we all needed . Staff were great, thanks Steph . Hope to see you all soon

terrible service, we waited far too long for our order to be taken and then waiting on the food to come.

Staff excellent throughout our stay, especially maintenance staff and cleaning staff whom despite being significantly busy and managing a high turnover on the days of our stay where polite, courteous and extremely helpful. Really made our stay feel "homely".Bar and service staff were excellent and enjoyed some genuine discussion rather than usual scripted service talk. Very welcome stay and great facilities.

First visit and thoroughly enjoyed it. The food was very good, the beer excellent, and the staff very attentive. Only downside was that it was very busy due to a wedding fair, so perhaps a bit slower than would be the norm.

Great hotel, quick check in, spotless, very friendly staff. Dinner was beautiful, sirloin steak done perfectly, Use of Spa facilities both on day of arrival & next day after breakfast, 10/10 for comfortable room, fabulous food Can highly recommend this Hotel

Stayed here for two nights.1st night was a nice friendly check in. Clean room with comfortable bed and easy to control heating (was a little warm for me but easily turned down) which lead to a good nights sleep.Day 2 breakfast was OK contents were good but lacking in quantity. so after a full days work in 0 deg temp I was ready for nice meal. food in the restaurant was lovely. I would recommend the chicken and haggis main. All in all a great hotel for a good price (out of season tho)

The Gailes has lost its touch. Food was substandard, lacked any real taste or even originality. Very very pricey for what you can get elsewhere. Service was ok and the decor is lovely. Can't see past the poor food though as that's the main reason for visiting. Decent choice but very little is recommend. Sadly most Simpsinns venues are like this now, overpriced and people are starting to realise it.

A great friendly place easy to find straight off the A78. Late check in due to the Arran Ferry being Cancelled. Evening meal served till 20.00 and an early breakfast arranged for 05.00. Rooms lovely and clean tea coffee chocolate and fruit in the room as well as toothbrush and toothpaste as I was stranded on the mainland. I have saved their number for time which says alot

I went with friend for dinner but had not booked, which was no trouble and manager showed us to a table. We were a few minutes late to take advantage of the evening deal of 2 courses that finished at 6.30 but the waiter asked the chef and he said it was ok so we opted for this menu. The chicken tempura were delicious, very light with side salad and tangy dip. I opted for the beef in ale gravy but asked for boiled potatoes instead of mash which was fine with them. Very tasty not a big portion with piece of puff pastry and root vegetables. My friend chose lasagna which was a good sized portion and she could not eat it all, it was good but not the best I've tasted, think it lacked more tomato sauce? We opted to share a desert (with add on of £2.50) the lemon meringue pie which was very good indeed. All in all a good meal in a lovely restaurant and the service was great too. Would go back.

We went to the Gailes Hotel for an evening Itison voucher meal, where we were seated quickly by friendly staff.The vegetable pakora for starters was lovely and quite filling. The prawn cocktail was also a very generous sized portion and my fiancé enjoyed it.For mains we both had the burger which was served with onion rings, coleslaw, relish and chips. The burger was obviously were good quality meat as it was very good. My only complaint was that I was too full to try a dessert! I highly recommend a visit to this restaurant ☺️

Had an evening meal here on our first night. The food was amazing. Highly recommend eating here. Breakfast the best too!

Called into this hotel for breakfast after a recommendation from a friend and we were not disappointed. The staff were friendly and attentive without being overbearing. The food was delivered quickly and was well presented. We haven't used this hotel for anything else at present but based on the service we received so far would certainly look to explore the use of the other facilities as the need arises. The hotel is easy to locate and has plenty of parking. It looks like the hotel caters for business events and weddings.