The Woolpack Elstead in Waverley

20-30£

Milford Road

+44 1252 703106

Web

Call

Website

Booking

Nº 185 in 358 in Waverley

Nº 30 of 78 British in Waverley

CUSTOMERS TALK ABOUT DISHES WITH.. vegetables beautiful sandwich must fish pudding old lamb meat cake pie cheese lady pizza cooked steak roast

4,0

Based on 912 opinions finded in 3 websites

3.5Ambience4.0Cuisine3.5Price4.0Service

Nº 185 in 358 in Waverley

Nº 30 of 78 British in Waverley

CUSTOMERS TALK ABOUT DISHES WITH.. vegetables beautiful sandwich must fish pudding old lamb meat cake pie cheese lady pizza cooked steak roast

Score

OpinionsNote

Good Pub Guide -3.1

Google 372 4.5

TripAdvisor 540 4.5

Opinions

What a terrible experience our family had here today that's completely ruined mother's day! Firstly (before we even got there) my mum called to confirm the time of our booking. Mum confirmed the name and numbers. The lady on the phone then corrected my mum and said she had booked for 9 people instead of 5! She just wouldn't have it. Anyway we still went. Upon my mum and I checking in I gave the name and said for 5 people, the lady who received us corrected me! Apparently I should have said 4 people and a highchair. It wasn't what she said it was how she said it, like I'm a child! So she goes to show us to our table at the end of the dinning room. My mum was linked to my arm to aid her walking. The lady then decided to loudly announce to me (not my mum) that if she had known the lady had mobility issues she would have sat us near the top. How embarrassing for my poor mum, who by the way is completely competent. My sister and her toddler then joined the table. We ordered drinks, my mums latte was cold and had to be re made. We waited quiet a while to finally have our orders taken. My mum and sister are both vegetarians. They wanted the carvery with the veg Wellington. So that needed to be made in advance. We were told when they were ready they would let us know. A while later a waitress told us the veg Wellingtons were at the carvery and to join the que. So we duly did so. My mum took hers, put a few veg on as she could barely walk. Then we were told my mum was given someone else's and my sister's wasn't ready. My sister was stood there holding her Toddler. I was doing my daughters carvery and mine, and then was going to do my sisters. Over 20 minutes later it turns up at the carvery! My sister's Toddler asleep in her arms, mum's finished eating, mine is cold as I'm still waiting with my sister at the carvery! Finally we get to our table and my sisters pastry is raw! This is at £26.50 per head with pudding! I also have to point out that they re did my sister's vegetables, something my sister should have been given the choice to do minus her yorkshire pudding. Anyway the food was average, potatoes were strange, all a bit bland. It was empty by the time we were offered pudding. The lady was checking her watch on us. Pudding was OK, rushed! Literally the last mouthful goes in and we get told we had 5 minutes left and then we'd have to leave because the next sitting starts. I tried explaining why we were so long and was cut off by the lady who then processed to walk off. So rude! So we went to pay. By this stage I'm so upset with the food and service. So I start to explain my grievances. Whilst talking to the bar staff the carvery lady walks over exclaiming that we only waited a couple of seconds and were happy to do so. I tried saying it was nearly 20 and the one finally served was raw! Then he cut me straight off telling me I was interrupting him!!! He was actually interrupting me!!!! He was god awful rude!! They way he was talking to us was disgusting. I gave my sister my card and actually walked out! Never ever have I ever been spoken to so badly in that setting. They were rude to my mum and sister after I left too! Awful people!

I1031AOemmag . 2024-03-10