The Wing Brothers in Cambridge

I have recently been in Cambridge for my friends Hen do, which I organised. We were due to be visiting The Snug Grafton on Sunday 1st August for a cocktail master class which was the last activity before we travelled home on Monday. I booked this event in early June, and have had ongoing communication with the bar and also paid a deposit. On the Sunday morning we were all gearing up and getting excited about our Sunday evening of cocktail making. Little did we know, this wasn't going to happen. At 12.30pm on Sunday 1st August ( THE DAY DUE TO ATTEND THE MASTER CLASS) I received a phone from someone from the bar, saying that our master class is cancelled due to not having the trained staff to be able to carry out this event. The lady on the phone explained the bar had recently been taken over and they don't check what bookings they have until the day.. this is absolutely ridiculous. To top things off, the lady was not sympathetic and didn't understand the frustration caused. I had to break this news to 7 very excited hens, with only 6 hours until we were due to attend our class. The deposit paid I did get back today, however that doesn't resolve the issue. I find it astonishing that a company does not check what bookings they have until the day and don't pre plan events like a master class until the day. I would advise anyone who is thinking of arranging a master class at The Snug Bar, to avoid. I wouldn't want anyone to go through the same situation as myself and my hens did. I was left with the difficult job of trying to arrange another activity due to the unorganised mess the Snug Bar has caused us.

Unfriendly manager who did not want us to be there. I visited this establishment twice in a week and it was the most unfriendly pub that I have been to in a long time. You would think that someone running a pub would want there to be customers there rather than seeing them as a hindrance and getting in the way. By contrast we went to a lovely pub in the Peak District at the weekend where the staff could not have been more friendly and helpful. Do not work in the service industry if your customer service skills are non existent.

Had another delivery today, the food is fantastic, tasty and plenty of it, definitely value for money, keep up the great work. Thankyou.

Amazing food and really lovely staff. Really good atmosphere, we will definitely be coming back.

Amazing food, nice shisha and great service!