the willow beauty in Harlow

We came here for last minute family meal to celebrate nieces birthday, I contacted the day before wanting to book for 20 people, David got back to me very timely asking for a pre-order which we was more than happy to do, he contacted us a few times to update and check a few things. On the night the staff and chef kept us updated on when they was cooking our food and how they was gonna do it, the service was brilliant honestly couldn’t fault it. It’s very very rare a chef will come to the table to talk to the guests let a lone serve the food and clear the tables away. Would definitely recommend, great service excellent food. Thank you David and team, we will be back

This is the second year in a row that we have arranged our family Christmas gathering at The Willow. As was the case last year, the staff were fantastic, the buffet amazing and the whole team very accommodating. This Christmas gathering is really important for us a family and to have a separate area where we can have 16 people to relax freely is a hard ask and very little places that can provide this. The staff at The Willow where absolutely fantastic and i have to personally thank Jo who ensured we had the best time, even with her coming in from home to meet me in the evening as this was the only time i could get there. We will definitely be holding the gathering here again in 2024. Thanks for everything Jo :-)

This is the second year running we have had our works Christmas dinner at The Willow. We were shown to our table which had been decorated, and looked very Christmassy. The choice of food on the menu suits everyone in the party, and we were helped with a peanut allergy sufferer in our group. Who was shown by David the manager how to access the Green King app to see what dishes would be suitable for her to eat. The bar staff are very friendly and helpful. The pub has a welcoming atmosphere and we all had a lovely time. They are now saying we'll be back in the New Year. Once again Thanks to David and he's lovely team for making our night out go well.

Decided to come visit friday night 29/9/23 and was very satisfied with the service and quality of the food. Chef Darren was very friendly and delivered complimentary service and food that made the evening for great value also. Decided I would come again for an after work meal and was not disappointed. Definitely the best pub in the area to go to for service and value for what you drink and eat. Recommended to anyone local!!

I Attended a couple of times . A nice family pub gastro food . Dartboard . pool tables.. Great team of Ladys behind the bar.. a place that could be something real special ..ive been head chef in many top places..iam not sure the manager cares ,, hes never there .i c the ladys taking it all on there shoulders... cause they care lots of pride there..change of managerment ....great team work ...Great Entertianment wow it would be the place 2 be..god bless

Very good food at reasonable prices and very good service with a relaxed atmosphere. I have been there a number of times with friends and we always choose to go back.

Awesome food, fab staff!Lovely food, my congratulations to the Chef and the rest of the staff! Very enjoyable meal, friendly & helpful staff. I wish to thank everyone involved in the preparation and presentation of our meal on Sunday lunch!

We came on a Friday evening around 7pm, we were greeted by 2 security doorman as we arrived and they opened the door for us to go in while making us feel welcome. We ordered food at the bar with Jo, she was so helpful and helped us with one of our group who has a special diet. When the food came to the table it looked and smelt so nice we were all very happy and enjoyed our meal. We stayed for a while after our meal for some drinks. When we left the 2 security men again opend the door for us and chated with us while we waited for out Taxi, really nice welcoming and professional. We Will definitely be coming back, all the staff and the service the atmosphere was just so nice. THANK YOU.

Such a nice pub, lovely staff, food was great and the service too, come here regularly and will continue to☺️

An hour for food, no fish platter, no onion Bharjis, other things they did not have, not overly busy, empty tables, not sure why the long wait, asked for 1 cheesecake then told 20mt wait and did not have this anyway, had the chicken wrap, wrap it self was little a tough, won’t choose to eat here again

We are in here most days..never had a bad meal. And so cheap to eat too ...Very friendly staff and warm atmosphere

We often pop in when we are in Harlow. Always get a friendly welcome from all the bar staff. The food is great, nicely presented and plentiful. It has a nice atmosphere. Clare the cook was lovely and friendly. We will see you again soon.

Great place for family, friends, breakfast and drinks. Dog friendly establishment. Sophie the barmaid has great banter and always friendly. Highly recommended.

Great food and amazing staff. Would definitely recommend if you are looking for good food and a pint.

Recommended by my daughter. We were here to celebrate my sister’s birthday a few days ago. I had booked for ten people I was asked by Jo to pre order the meals. She sent the menu and I texted the list to Jo and checked the following morning. On the day of the meal Jo texted to check a couple of the meals. Unfortunately one of the party had to pick up his dog from the kennels earlier than expected. I asked Jo and the chef Darron if we could have a take away, which they were pleased to do. The meals were great and the service fantastic. Thanks so much for making a great day Frank

The pub is very welcoming and relaxing. chef darron cooked abousltley amazing beef burger was outstanding. Will recommended to famliy and freinds :)

Why are kids allowed to run around screaming and unquestioned in this pub? If I go to a pub at 7pm I expect a quiet evening away from screaming kids running around causing havoc. I've no problem with kids being in there but 1) They...

Just at the Willow. The food was really lovely x wish I'd taken a picture. So reasonably priced. The staff are lovely Sophie always giving a warm welcome along with Lisa who was cooking tonight. Also Manager David x lovely pub well worth a visit

We often pop in for a drink when we are shopping in Harlow. The staff are really friendly and make you feel welcome. The food is excellent value especially the seniors lunch which we had. It has a nice atmosphere for a locals pub. Very...

I went to the Willow today for lunch with some friends and had a great time. The atmosphere is really friendly and the food was perfect.

4 of us came here jo behind bar was lovely even though busy took our order was told 45 minute wait we only waited 25 minutes food was lovely and served by the chef herself also very nice so came back Sunday after original day...

The Willow came to our rescue after we were let down by a neighbouring restaurant. We booked at another establishment for a party of 10 who assured us they would seat us at neighbouring tables as they do not cater for parties over 8. However...

Wow… the food is amazing we tend to come here weekly always happy with the food and service.and such a great price and good portions sizes too. Always cooked to perfection.a special shout too Dee the chef for the amazing food always and special shout...

We had a lovely lunch with friends, food was good and was served by a lovely lady named Lisa who was very friendly and made us feel welcome. We will be back

Amazing Sunday roast, a really big portion :-) meat was lovely . Great value for money with the buy 2 for £10.99 deal. Service was great from Lisa.

Busy footy night, typically long waits and rowdyness. Tonight was different yes super busy but organised no waiting for food even though you can see how busy the lady in the kitchen was. Ordered the gammon omg delicious Thanks Dee and Jo for the great...

I went to the Willow to try the new menu and was served by a enthusiastic staff member called Sophie where my order was taken and I took my seat, After a short wait I was brought my food by the chef herself ‘Dee’ as...

Joe very friendly bar staff. Dee in the kitchen cooked us a lovely meal. 6 different meals all came at once lovely and hot. Will be back.

Excellent customer service from Gary behind the bar as always. nothing too much trouble. Thank you 😊

Brought my parents for a meal, first time we’d been, came as we had a voucher to use and wasn’t disappointed, ordered 2 hunters chickens and 2 tikka masalas and wasn’t disappointed the chicken was so tender, the service from Rhi, Darron and the manager...

I come down from Newcastle for work and always make sure I come here for food and drinks, Sophie rhi and maddie always look after me and we always enjoy the quiz, although she could do with a mic the poor girl, Brilliant pub lovely...

Had a lovely meal cooked by chef Maddie and received excellent service from both Sophie and Charlotte. Will definitely visit again. Good food, friendly staff and atmosphere

Thanks Jo/Lisa/Dan for an amazing first time visit to the Willow. Absolutely amazing food and very friendly staff. Definitely the first of many visits!!!!!

Had lunch down here today. Darron the chef made exceptional food and all the staff were accommodating and friendly....

Waited around 45 mins for 2 steak dinners to come out then to be told by the chef that he dunno how to cook steaks well let me tell you he dosent we asked for a medium and it was well done needed a angle...

Myself and a friend had a brilliant evening here, the bar lady Lisa was so welcoming and friendly and the service was spot on. Also had food which was very tasty I will definitely be back!

six of us went for lunch and we were pleasantly surprised that it was only £3:99 for a 2 course meal we were not expecting to much for this price but again pleasantly surprised at the quality of the food the server called Sophie and...

Very accommodating and welcoming pub! Extra thanks to the chef Darren for preparing such a yummy burger. Lovely pub!

Chef (maddy) and bar staff (Lisa and sam) made me feel very welcome and I enjoyed my drink all the better for it

food was good and prices reasonable Sophie , Gary and Darren are very friendly, helpful and welcoming Will definitely return

Have been a few times now and have never been disappointed. The friendly family atmosphere is amazing you don’t get that in many places nowadays. The staff …… Lisa, Sophie, maddie, Gary, jo, Darren are all amazing lovely people…. Friendly and very accommodating to my...

Come in for food and a drink jo and Gary on bar was fast and Dave in kitchen food was on point thank you all so much

Fantasy service friendly and funny quiz was well run and entertaining aswell, great laugh they make the place 👌

Visited yesterday ,place was very friendly, good atmosphere and variety of music . The chef Darron was great, food was delicious. Would recommend a visit x

Visited this evening & was so impressed with not only the service but the food as well. When ordering Darron the chef asked if kids meals to come out 1st with adult starters & quality of food was excellent. All bar staff especially Gary so...

Great family day for Easter celebrations. Thank you to Sophie for organising a great day and Darron for the best all day breakfast!

Popped in for a drink and ended up having lunch. Bar staff were friendly and funny as always. Sophie served us well. The food was served by Darren. Great presentation food was hot and tasty and price was very affordable. Will deffo be coming back.

Lovely atmosphere very friendly pub. Gary behind the bar was very friendly and smiley and was happy to listen to me chat about the drink I wanted and why 😄. Lovely food. Would recommend

The all day breakfast was very good for seniors, lovely and hot & David and Maddi made me feel welcome as l was on my own. Thanks for enjoyable lunchtime :)

Had a lovely pensioners lunch today, garlic mushrooms, fish and chips and sponge pudding and custard all for £4.99!!! Very tasty hot food. The lovely Sophie who served us with a very warm welcome was an added bonus Thankyou also to Madey for the cooking!...

Lisa was amazing! Very kind and helpful! She made us want to back again to this place,thanks for the fact that there are such lovely person in your place❤️❤️❤️❤️

I had a lovely afternoon at the willow. Jo was a perfect server and the chef maddy made our lunches delicious. Thank you for making our time lovely

Amazing service from Maddy the chef and jo the barmaid amazing food will come again the food was hot and tasty and the drinks where wet and moist

I had to meet some tradesmen to plan a property refurbishment. We arranged to have dinner and a couple of drinks at the Willow to discuss this. Lisa at the bar and Darron the chef were both excellent, they seriously couldn't have been more helpful....

Great meal by Sean. Lisa & Sophie always lovely & friendly Looking forward to trying the bottomless Brunch at the end of February

Service was impeccable. Sophie was the consummate professional. Established a great rapport with all the customers, as do all the staff

Been here a few times now , not just Sunday lunch, food is always exceptional. The staff are always fantastic, today was served by Gary and Daniel.. we will definitely be coming back

Went to the willow with best friend and her toddler, wow Sophie, behind the bar was soooo helpful, kind and very welcoming. Couldn't ask for a better barmaid. Thank you Sophie. The chef, maddie, was very friendly, helpful and knew exactly what we wanted and...

Went for a lunch here, it was a very enjoyable experience. Food was excellent and piping hot, service by Jo was very efficient and friendly. Looks like there is something on most nights, this could be a very interesting place to frequent, I wish it...

Friendly bar server Gary who was very attentive. Chef was friendly & it was fab that he served us our steak & Ale pie dinner . Dinner was excellent, serve & all . Gary could not do enough for us , promote him .

Three Seniors had lunch at The Willow today. Unbelievable value for money, and great service by Lisa & Maddie Chef. We all had the Seniors two course meal for £3.99 each. Freshly cooked, good quality, and sufficient quantity. How do they do it for the...

I meet my parents for lunch and the food cooked by the chef, Sean was fantastic. The service provided by Jo and Lisa was excellent

Friendly, excellent atmosphere Very quick with our orders Food was good, recomend signature burger and chocolate fudge cake Thank you Joe & Maddi 😊 excellent service

Came to the restaurant with my work colleagues, for our work's get together. The food was amazing, the staff were very friendly and helpful and kind. Deffo recommended this place, and will come back again I want to thank the people who served us and...

I booked at the willow for 18 people to come for lunch a bit of a Christmas get together. The food was really good, it looked good and tasted really good as well. All the food came out at the same time as well for...

Come to the willow for a few drinks and some food... Lovely bar staff who are nice and friendly and food was really good so hats off to the chef Sean. Will definitely be coming back for more drinks and more lovely tasty grub. Will...

It was my first time at the willow and i really enjoyed everything about the place. The food, drink and even the Staff; SOPHIE, LISA AND MADDIE. LOve you guys.

It’s such a lovely place at Harlow- nice food and great service! Special thanks to USA who is always putting smiling face and give you positive energy❤️ Also Sean chef is great if you are burger lover and price is very affordable so definitely recommended!...

We are a group of friends meeting for catch up before Christmas. The booking process was easy and straight forward. Was made to feel very welcome by the staff. Although they didn’t have my wine of choice Lisa gave me tastes of two other wines...

Lovely lunch, freshly cooked. Some options not available but food we had was great. Darron was very friendly and Dan cooked our delicious lunch. Worth visiting and great value

Just visited the willow for a meal at the end of a hard days work to be greeted with a warm welcome from Lisa. Ordered food with ease and the well presented and tasty food was on the table in 20 minutes cooked by Sean...

Had a wonderful visit to the willow. Great pub. Well served by Gary and Co. Cheers and have a very merry Christmas.

I was called by 2 girlfriends of mine for a couple of drinks on Wednesday night at my local the willow. I was working at the hospital a short walk away. When I arrived at 9.15 i bought around of drinks. When i was at...

My wife and I had a Sunday dinner there this afternoon and it was absolutely lovely. The food was served up hot and cooked perfect. The service we got from Dan and Darren was second to none. We will certainly be eating there again.

First time at the pub for lunch. Ordered food at 12:30 which was hard work, the guy serving was friendly but kept pushing for us to buy alcohol. The garden area looked nice, lots of space and plenty of seating. Unfortunately the small grass area...

Staff very friendly and helpful food outstanding and even brought out by the chef ,Dee and Sophie great assets to the pub

Made to feel very welcome, bar staff, Sophie,David, Matt and Darren have real customer focus and present themselves well, and understand and adapt to customer needs

Our first trip to our new local. Lovely and clean inside. Greeted by a lovely lady could Jo. Food was beautiful. Staff were super friendly, made real effort and made us feel so welcome. Chatted with the manager. Genuine goodbye from all staff including chef...

Just popped in for dinner , had a burger and chips , the presentation and service speed was on point friendly staff and a very professional team that I met all happy faces thank you for a very enjoyable meal and a thank you to...

Great staff, great food lovely chilled atmosphere that great we spent a while and had a great evening will return in the very near future

The Saturday night staff were just above and beyond, made our first night since covid so much more enjoyable because they were friendly, professional, helpful, knowledgable about all products and really went above and beyond to make us feel special. This definitely was applied to...

Had a lovely meal. Thank you to Dee the chef for the good food and to Sophie. Excellent service and very friendly

Thankyou for helping with our visit. The steak was cooked to perfection thankyou to the staff and chef dee can't fault our visit. Will be returning soon thanks tony Bedford

1st night out after 2nd lock-down, pretty quiet but excellent service good food and all covid rules observed- thanks Natalie and team - we will be back x

Very nice pub and friendly staff. Had a lovely few drinks and watched the football. Will definitely come back :)

Sophie was amazing FO beH Andrew cook made the best cheeseburger I've had in years and the chips were hot !

I was in on Friday 4th . And had an amazing night , we felt safe and very welcoming, the staff are extremely friendly and helpful, the two that really stood out , I think her name was Sophie and another was called Charlotte, shown...

Fantastic service very reasonably priced. Adam behind the bar and sophie on service were especially helpfull. Recommended every day of the week

So disgusted with the treatment I have received been in lockdown haven't ventured to any pub to be told I'm banned with no explanation at all.

Staff went that extra mile to make sure myself and my family felt safe on Tuesday, the host showed me the rules of the pub and the one way system which works well, our meal was spot on and brilliant value for money,The staff where...

The Willow are doing restrictions really efficiently & without too much inconvenience to their guests. Natalie was extremely friendly & her team were excellent, sorting out our food & drinks. Food was really good & priced very reasonably.

Friendly welcome with a dedicated staff member explaining the new rules and regulations. Felt secure

Very impressed with Natalie's team at the pub! From the moment we walked in we were politely asked to use the hand sanitizer and were shown to our table, where the instructions of how to move around the pub were explained clearly, with markings on the floor to follow. We were served our drinks to our table promptly and staff were very clear of the rules to other people in the pub. Felt very safe and welcomed and felt that we were in a very clean environment so thank you to all of the staff!

To provide breakfast at the same time for 20 hungry footballers prior to a Cup Final must have been no easy task but to also produce such quality while catering for so many varying orders was nothing short of amazing whilst it was all so reasonably priced.I partook of the full breakfast which was excellently cooked and served at exactly the right temperature while there was a generous supply of fresh toast to accompany it.The team triumphed in that cup final and while the hearty breakfast that they ate beforehand may not have contributed to it, the great atmosphere at the pub will have done no damage at all and it certainly was a great way to kick off a brilliant day at a pub that certainly has everything to offer in the food and drink department along with traditional pub games like pool and darts, etc.

I went for a meal with my wife my elderly mother (89) and her sister (87) first of all they both ordered from the senior menu ham egg and chips then said no ham so both ordered all day breakfast but no baked beans both arrived with beans sent back and then they both arrived with fried eggs not cooked, the woman said not to be rude for complaining,and then to top it all they both ordered apple pie and custard and then she came back to say there's no custard,won't be going back again,just to add it was a Friday afternoon and quiet ,very bad attitude and no offers of compensation , just remembered our lasagna was overcooked

We visited this pub to meet up with my brother in law who uses the pub regularly. Upon entering we were met by friendly bar staff, always a good sign. A good choice of drinks and a good menu. I enjoyed the. Burger Stack and have to say it was one of the best burgers i have ever had and the chips were yummy too. I note the comment in other reviews about the scruffy relief manager, i agree his appearance could be better but at the end of the day the food and welcome was excellent. Price wise excellent value.

Took the kids for a meal and to watch the rugby. Excellent food, great atmosphere and well accommodating for the kids. 10 out 10 for the bar staff and the cook!!

Visiting this pub is always a pleasure always good staff and friendly never had any complaints the lady cook everytime she has cooked for us the food has been spot on the bar staff very polite

Hi I went to the willow, and was met by a scruffy man standing at the end of the bar, who is the new manager, who is very rude and has no manners at all, on one occasion the beer was disgusting and other people were complaining but when asked if it could be changed was told no that there was nothing wrong with it when it stunk, also a ruling that you have to wear tidy clothes after 9.00 and being told that by the manager in scruffy jogging trousers, and dirty plimsolls. So sad this pub is going down hill as it used to be a lovely pub.

I can't believe that there was three women working behind the bar not one moved to serve me one was doing her hair one just seems to wear the same clothes but the best worker is Matt he is great needs to be appreciated