The Whitstable Charcoal Grill in Canterbury

I have used this kebab at least once a week for years tonight they sent the wrong meal easy mistake so I phoned to tell them hoping they would send right kebabs the man was very rude told me to F off and go somewhere else I can’t believe they would do that to regular customers very disappointed will use another one in future .

Chicken skewer is either dry or rubbery, came with giant chunks of uncut onion that filled half the container and no sauce

I've tried this place a few times and was really shocked to read the negative reviews. The meals we've had have been great. Last week we got large mixed kebab with salads 2 nights in a row it was that good. The meat is tasty, freshly cooked and all different types of skewers. The staff were really friendly. The place looks spotless and the prices are very reasonable. I will definitely go again on my next visit to whitstable.

We got a chicken kebab, chips and salad and a mixed meat, chips and salad. Gotta say it was really nice and massive portion. All prepared fresh in front of me. No wait time at all. Would just say maybe the staff could be a bit happier on service, be happy you have customers, and also no need to charge for sauce. Surely that should be part of the order, it’s expensive enough. Total order was £20 for 2 meals so complementary sauce won’t kill the business. All in all though good food

This place has got to be the worst kebab shop I've ever experienced, the staff look like something from Shaun of the dead, the food was below average and I've seen cleaner bus stops. Also the old battle axe on till could do with cracking a little smile.

Worst kebab shop experience ever. Unhelpful staff, average food, and my request for extra salad was ignored. Lack of quality and customer service.

This is absolutely disgusting food leftovers crap avoid this dump at all costs I could have eaten a scabby rat and honestly it would have been better than there food avoid avoid avoid the worst muck ever threw it in the bin place needs shutting down

Food dry ..no seasoning on fries or offered..had to ask for..meat either over cooked or dried out .. very disappointed..how these people think they are serving good food

Service is absolutely shocking. Food is a joke, if you ask the staff for anything they’re so rude and will make you wait for everything. Would absolutely recommend anywhere else.i never leave reviews but worst place I’ve ever been too

Incredibly rude when phone to explain how we all got food poisoning from this shop food was very very cold when turned up staff very rude I suggest that noone use this place bloody rude stuff !!

Good shish kebab, lots of chicken. Cash only when paying

Ridiculous that it is cash only

Staff where very friendly food was lovely we visited it twice during our Stay delicious 😋 and reasonably priced too.

I don’t agree at all with bad reviews of the food here. The mixed doner is superb, chilli sauce is top drawer. No issue with the food whatsoever, but what is wrong with those guys there? Why are they so rude and miserable? Fellas, it really wouldn’t hurt you to smile at paying customers occasionally. I’m always polite and friendly, as I appreciate it’s busy and you’re working hard, but it’s getting to the point where I just won’t bother anymore.

Don’t waste your money. Might just as well put £30 down the drain. Had to wait well over an hour for absolute crap. Food was dried up and cold. Won’t be using them again

The worst mixed doner kebab I've ever had. Large I asked for. Given the smallest I've ever seen, the greasy cold meat from the cold steamer was disgusting. Rude ignorant sullen staff. I was eating Kebabs before these two muppets were born so consider myself an expert. Avoid like the plague.

Very rude staff. Awfully greasy cold kebab. Can't recommend this place.

After using charcoal grill for many years and spending a lot of money with them, I have tonight placed an order which the website has somehow reverted to a previous order which was removed from basket. Rang to sort out to be cut off. Will now never use again.

The chicken I had was mostly breading but the chilli sauce was great. Service was terrible and the guys just stared and you- can't decipher if they're listening to your order or not.

I have always had a lovely kebab with this place and the chilli sauce is so good .and they havent let me down when they deliver aswell good people

Smashing kebabs delivered to the door. Speedy, Great value best of all tasted amazing. Top work. Will order again.

It’s the go to venue after last orders are called. Not many alternatives at that time of night but the food is generally tasty and fresh. If you like kebabs, you won’t be disappointed. A “cash only” venue which isn’t ideal.

Reasonably priced, quick service, polite grillers, LOADS of chilli sauce. Can recommend the chicken on the grill

We are regulars here enjoying tasty food at great prices.

Wow, the food from this place is amazing! Perfect kebabs, crispy chips and chilli sauce to die for! It has taken a long time for us to find a decent kebab shop in Whitstable and now we will only be going to this place !

Fantastic kebabs. This is my go to for great tasting meat. Super speedy service and excellent staff!!

Dont eat there! Rubish food , rude staff and not seems hygienic.🤮🤮🤮

We've been using this Kebab house for many years, the food is always fresh and tasty thexservice always friendly

could see they were managing alot of telephone or online bookings chips were a delight

The takeaway that was delivered tonight (27 Feb 21) was absolutely awful. Cold chicken, cold lamb, soggy chips, soggy onion rings and the salad was wet. Totally disgusting and not worth the money. Never again.

The best kofte around you have to try this kebab house

Tasty and fresh kebabs. Simply the best kebab shop in Whitstable. Highly recommend it!!!!

Great selection of kebabs, sides and veggie options too. All cooked fresh and very tasty. Just wish they'd move away from using polystyrene containers

Ordered a chicken shish kebab as a delivery and the photo is what I got! Telephoned to advise there must have been a mix up and was shouted at and was told I got what I ordered! This isn’t the first time time this has happened either! Keep away from this place as everything about them is disgusting! Dreadful food, dreadful customer service!

Reading above reviews seems to be a problem ringing in the order? I went there on a Friday night. 1830. Straight in. Wasn't sure what to have so guy showed me the differences. Went for a large chicken doner. Lovely and hot and tasty and plenty of it. Cheerful bloke. Not sure if others expect the Ritz from a kebab house? First time there and definitely go again, hence me writing this review.

Had the Chicken Shish wrap, could have eaten another, absolutely delicious

Best kebabs I have tasted by far. Quick and easy ordering and delivery. I would highly recommend them.

After a busy day in the garden I decided on a take away. Despite asking for burger sauce on the burger it didn’t come. The chips were stone cold and had obviously been cooked several times. The chicken nuggets and the onion ring were burnt. The kebab was cold. Most of the food ended up in the bin. The coleslaw was very nice.

Sadly these gentlemen do not know their own delivery menu. I'm not sure what is wrong with burger bars in this area but it is scary how they can advertise thi gs which they don't even recognise. Spent 15 mi utes describing their own menu which they first acknowledged, then stated they didn't know how to make what was on their own list. .. Friday night couldn't give a f@#k maybe

Rude rude rude person on the phone I asked for my salad that will be on my kebab to be in a separate box because a large kebab feeds me and my child between us as I’m not a huge eater, my child doesn’t like sauces or salad so it’s just easier in a separate box well I am furious with how they spoke to me ( no it don’t come in a different box no I’m not doing that) just so rude no Thankyou no please on the phone anyway the food comes it’s not even remotely warm and it’s a good job I have salad in my fridge to add to my kebab they are absolutely tight, for a large I’ve always from everywhere I’ve been get enough not even mouth full worth. And the pita bread was a small one. Don’t even get a large pitta with ur large kebab portion sizes are stupid , on the other hand the chips are nice sadly I won’t be returning

Food is tasty, prices are okayish, staff a bit moody

great quality meat trust me i'd know ;) fresh salad and tasty donner

I have one word for this place FABULOUS FOOD Would definitely recommend this place i love it my new go to kebab place.

Very poor customer service.. bad attitude! very disappointed! Avoid at all costs!

We ordered a takeaway to be delivered. The order, when delivered, was wrong. We phoned to ask for the missing items to be delivered, and were subjected to a stream of abuse and patronising insults, sexist in nature, plus a refusal to acknowledge the original mistake.We are local residents. Businesses like this need us to survive, but we will never use this place again. Please, Aldo yourselves a favour and avoid at all costs.

I rang to order three dishes. They arrived without the sauce that I’d ordered. I telephoned to ask for the sauces to be delivered, very politely, and was subjected to a torrent of abuse. Unbelievable. I asked to speak to the manager, and was told that this WAS the manager! I was patronised, called ‘darling’ repeatedly despite asking not to be, and couldn’t get a word in edgeways! We are local customers, and have used this place many times. Needless to say, that stops here. Rude. Unhelpful. Bye bye.

Absolutely rubbish and very rude customer service

Pretty good, particularly my favourite, a chicken donna. Wife had a chicken shish and liked it, but not the burger sauce, should have got her the chilli sauce.

Best kebab in whitstable and herne Bay by far.

food good but not the friendliest

Fantastic pizzas and kebabs. I highly recommend coming here due to such a wide selection of kebabs, pizzas and salads. They also do very nice chips. What is also fantastic is the fact that they are open almost all day. I strongly recommend coming here for food. Thanks to the people who served me you have made this shop are go to shop for kebabs.

Very good kebabs and pizzas. I would definatly recommend this to others. Fastest delivery ı have ever had. It could possibly be the fastest in the area. Thank you guys for a very nice dinner.

just perfect, great staff, loved the homemade kebab, best kebab in the area

Always good, looks clean. Combo kebabs are excellent, Messy burger is truely inspiring. Service is quick and efficient.

We use The Charcoal Grill for takeaways every few weeks. I like the Combos on offer and the quality is always good. The salads on offer always compliment the grills nicely. I particularly like the chicken kebabs with Shish. The home delivery timing is always good too ! Recommended !

"Hello charcoal" One large mixed kebab please with chips. Can you deliver please? "Half hour" And it is. Always. Sometimes 20 mins. A plastic box with everything. Plenty to feed me and the kids ( just get a few cheap pittas from Aldi in advance). Best flavour kebab in town.

Great Kebabs, Nice staff, Clean Place, Good Prices. Open during the day and late at night when the bars close

Miserable staff followed by an even more miserable kebab. I strongly recommend you find another outlet for your kebab cravings.

Ordered a lamb shish with salad and chips..... I got a polystyrene container with a few little bites of meat , then filled up with a raw onion , the a pitta bread outside the container .... where were my chips ? Charged through the nose for it too!!!It was vile and have tried this place on a few occasions but never again!!!