Subway in Canterbury

Missing half the items my wife ordered for her salad

Unfortunately my order was missing a the onion chutney sauce that comes with the waffle fries. The waffle fries were hard and cold which I cannot work out how considering the order arrived quite quickly. I was charged for 3 pits of meatballs and only received two and those two didn’t have any cheese on them. Have to say this was a really poor experience. Shame.

Good and on time. Friendly delivery.

Good was great. But when you keep pushing the time back and back. It went from 6 minutes back up to 19 minutes at one point. Not the best for time.

didn't deliver the right order and I only ordered two sandwiches!

Roll was split and messy to eat

Up until a few days ago was good. But the last two times I have ordered food has been cold. And told them not to put sauce in the subs but they had so much in it soaked the whole wrapper both times. So disappointing.

Worst subway I’ve ever been to! People who work there don’t know what they’re doing and don’t speak any English. Took forever to order, they don’t even know how their own app works, took my points and still charged me the full price! Toilet was super dirty. Terrible place

Specifically told not to put sauce in the sub because it is too messy and they absolutely drenched it in sauce to the point the wrapper was wet and all the food was cold

Missing a drink tried ringing numerous times no answer

The sandwich I ordered had no chicken and no cheese at all

Brought a salad takeaway box to take away. Staff not welcoming or friendly. Salad hardly covered the bottom of the box unlike Sturry store. Really disappointed

well it doesnt take a genius to have a bit of commonsense when packaging a hot food order in the tight bag as a chilled cold drink. but somehow subway managed just that. for the 12.26 payment including the 2.99 for delivery of a cold toastie.

Food was stone cold, I have driven from subway to my house before and it was still as warm as anything, this was cold and tasted like chemicals!

Ordered a couple of subs for train journey - one on gluten free. I've never seen so little cheese on anything I've ever had out before. It barely covered the base with 3 small bits of tough tomato. Shame on you - all I wanted was cheese and tomato so it should have been enough to satisfy me - same for partner's - hardly anything in it.

Everything came other than my footlong subway

Great food and was very quick to be served. Atmosphere however tables were dirty and there were crumbs everywhere, as if they don’t clean the tables. However the service was good.

I always enjoy a subway but the order has had missing items the last twice I have ordered.

The delivery was spot on however the packaging is silly as a cold drink is put in same bag as a hot sandwich why?? This makes the sandwich cold when ordered a hot sandwich

Delivery service itself was perfect, driver was nice guy etc. Food itself was okay, lacked olives but rest was fine.

no problems with the delivery. food was completely cold and it didn't seem like my sub had actually been toasted at all lol. unpleasant wouldn't order again. not the delivery persons fault at all want to make that clear.

it was absolutely shocking the waffle fries were rock hard the sub was freezing and don't get me started on the pizza slice ....worst ever take away I've had 21pound later and food in bin

I did not receive my order and would like a refund of £29

Improved massively compared to when they first started delivery. Good service. Thank you

The estimated time was 20minutes and then went up to over an hour without any explanation. When order arrived the driver was polite but all hot elements of the order were cold.

Times changed a few times but order arrived piping hot and delicious!

I ordered for delivery not collection im disabled and cant get out

Nothing to do with the driver. But subway kept making the waiting time longer and longer. 30 minutes longer than originally said. 90 minute wait

The foot long cookie was hard as rock and no caramel sauce like requested came with it

food took an hour and half to arrive once it arrived it was cold and soggy

A bit light on the fillings compared to normal. I’d say only half filled.

£20 for a sandwich that wasn’t even toasted

Food was cold by the time it arrived. But the food was made to my order

Ordered at 12 and the delivery time kept getting pushed back, when it was finally out for delivery we could clearly see the driver at another address and delivered it there which he shouldn’t have because you need a verification code to accept the food. it’s been almost 2 hours since I ordered and I haven’t got my food or my money.

small fillings to the point of it was just bread and ordered hot food it arrived cold

Food was cold and bread was hard.

wrong filling in was not toasted no cheese was absolutely terrible and soggy

Won’t be ordering from here, my sandwich stone cold & waffle chips was over done wasn’t best.

Once my meal was already 2 hours late, it was marked as delivered but never arrived.

delivered to wrong address no number to call the subway to explain the address was wrong and needs to change so I didn't get my order I spend £18 and got nothing ... very poor

disgusting food ingredients cheap no sauce freezing cold not toasted and vile

no cheese on a cheese pizza 😢 👎 muffins not good, taste old and stale.

I ordered a foot long, got a 6-inch, and after spending £23 on two items I was too in shock to complain about it 🙅

The food got to us cold and battered. The delivery time was appalling we ordered it for ASAP and it said it would be delivered in up to 30 minutes and the delivery time

Good delivery time, but item was missed in the delivery

The Vegan meatballs, were inedible. They were very hard to the point I somehow broke my brace and struggled to get a knife through another one.

Great quality and delivered on time

was left in the middle of the path up to my house

The meatballs was too hard to eat and the sauce was not nice at all. The staff need to put more salad bit in the salad box as it was only quarter in the box me and my mum was so disappointed with the meatball and how much salad we had in the box 😞

I was missing some of my order but the rest was good

Absolutely disgusting the chicken looks like it’s been chewed up and spat out on to the sandwich. I asked for my sub to be toasted - it was stone cold. Churros are so pale it’s basically dough. Never again - over £20 wasted

cold food , nachos were beyond soggy. Won't be ordering again, was disgusting. Do not order from here

Not sure what celebrating sexuality has to do with ordering a sandwich but nice flag justeat. What happened to the black lives matter one? Not the current thing I suppose. Great food, thanks.

It's Subway so not expecting prime cuts or anything, but toasted bread felt stale and rotisserie chicken was dry. Definitely not worth the money, which included a non-optional bag fee, maximum service charge and delivery fee

The food was cold and the nachos were very soft by the time that they got here

Didn’t get my ready salted crisps

food had salad in when requested no salad also only a couple of pieces of meat in each and hot sauce in all subs when not asked or ment to come in the sub and I cant eat hot sauce as I don't like spicy meatballs and the pizza bread was all good

Waited an hour for delivery but food was good and driver very polite.

Had a footlon f with cheese and peppers no veggie filling what a waste of money

Food never delivered. Marked as delivered but never showed up. Restaurant phone number just cuts off.

Gopal was really nice .. he served us amazing fresh subs..

polite helpful staff, always clean and tidy.

Food was OK, not very warm like it was on the side in the restaurant before being delivered. Turned up very late, not impressed and normally food is lovely and comes early

My drink wasn’t with my food a oasis.

won't answer phone after sending a 6" instead of a 12

The food was absolutely freezing when it arrived and the drink I paid for with the meal deal also didn’t arrive. This is so disappointing and unacceptable.

Took nearly an hour to make 2 sandwiches and missing items

Why do they put a cold drink in with a hot sandwich ridiculous also they sent the wrong cookie and I’m allergic to nuts

Drink was not there. I want refund for it.

Bought 2 footling meals, didn’t receive either of the cookies paid for, tried calling the store but they don’t provide you with a phone number and the one online isn’t a local one.

Tasted good but Nothing in it. Very disappointing.

great quality food, servers were so polite! x

from placing order to delivery it was over 45 minutes and I was missing my drink

Ordered 2 subway meal deals, didnt get the sandwich at all for one of the deals and was missing both drinks, still took the full price of my money, highly dissapointed

Didn’t get the drinks we asked for, wouldn’t have been so fussed if they hadn’t given us a drink we dont like or they rung to ask us our preference. My subway wasn’t really toasted as the cheese wasn’t melted either. But delivery time was early.

The Appletise missing from order! Please deliver as paid for

ordered over 45 mins ago and still came 10 mins late

No cookie that I purchased with my meal

Food was stone cold and delivery time was shocking. Dossers

after a very long wait my order arrived missing an item

Order was very late. Order was wrong- incorrect drinks. Subs were not toasted. Food was cold.

Driver tried to deliver totally incorrect order, when tried to contact store the line just goes dead. Won’t be using subway from Herne bay again. Only rating 1 start as can’t rate zero!

Took over an hour from ordering it for it to arrive

They didn’t even bother to toast the sandwich so I had to eat this thing cold. And they messed up on the drinks again.

Replaced the pickels I asked for with jalapeños which I'm allergic to and didn't say anything!!

Bag been ripped open and no drinks at all in the bag !

Wrong drink and wrong cookie. Not the first time it’s happened

Kept changing delivery times. Food cold and missing drinks

The time constantly got higher from the moment my food was with the driver. Nachos are now cold

The food quality was terrible, the food arrived stone cold and the bread was hard! I would like a refund.

The chiken bites were stone cold and so was the sub and the delivery driver left it on the floor out side and left when I opened the door won’t be ordering again from u guys I would like a refund

Great job mate was very tasty, still warm and well made

Could have given more pigs in blankets.

arrived on time some fillings missing fron order but that seems to be normal with subway

My order did not turn up? I would like a complete refund on the order!

Disappointed in delivering time

FUMING 😡 Missing item!!! And delivery instructions ignored!!!!!!

Nachos were over cooked couldn’t eat and the sub was cold also gave me the wrong drink

4x tiny pigs in blankets for 3.09!!! An absolute rip off, don’t waste your money.

Great customer service. I was slow making my order and the staff did not rush me at all. Very polite and well mannered. Food arrived quickly, hot and tasty. Premises were very clean. I see this Subway has lots of bad reviews, not sure how as my experience was excellent.