McDonald's in Canterbury

Full of unruly kids, went in, used the toilet and left

Originally ordered around 10:20am, food didn’t arrive for an hour and was cold when it came.

My order never arrived how can it say it’s been delivered when I have the code to show the driver ,I’ve had to re order and hope it gets delivered this time

driver was efficient and professional great service

I tried the crispy chicken and chocolate shake at McDonald's, and both were really good! The chicken was perfectly crispy, and the shake was rich and creamy. Overall, a satisfying experience."

Got my order completely wrong. I spent £24 and ended up getting £8 worth of food

Not the best place but having a food on the go is not to bad.It is located next to toilet therefore is prety busy and loud.Service also is fast and managers or staff do not have time to be polite.

It wasn’t delivered. It says delivered after 2 hours, but it hasn’t. Stolen my money and stolen my food.

I ordered just before nine o’clock this morning, the delivery time changed multiple times and eventually was delivered an hour and a half later, the coke had leaked all over the food to top it off.

Worst experience ever, half the order didn’t go though but I still payed for it and the driver called me and rang the buzzer at the same time causing to rush around and got my knee. No one ended up eating !

Driver was not a happy chappy. Because we didn't answer the phone in time he was going to leave, instead of coming to the front door where he would have found a member of staff.

you have sent me a big mac instead of a chicken sandwich I DONT EAT BURGERS so will go hungry

On the double buger meal they only gave me one when i ordered two

Cheese dipper share box missing and a large Big Mac meal

the food was cold and someone had to go and find the courier y did I have to pay a delivery charge. so way

Give me someone else order not happy about it I won't a full refund in my bank

always go to wrong address, just look at map not address given..food cold.

McDonald’s is cold every time I order through just eat, last time I order because it’s really not good cold

Give that driver a raise man, he's quick with it 💪

You gave me chicken in a bun with nothing else, when I only requested the bacon and pickle to be removed… I still wanted cheese and cheese sauce ect…

Drinks spilt in transit, more drinks in ice-cream than the sealed cups, flat drink, missing straws, food cold, poor experience

my food never got delivered it said it was coming between 0.30 and 0.50 the restrant closed at 1 I have screenshots from 1.10 saying my food was getting prepared and it never showed

It's a McDonalds ... I love Double Bacon & Egg McMuffin... Mini hash browns and coffee though...

Compared with previous Mac meals, the chips felt papery and the bbq sauce just taste different.

it was freezing cold and i only had half a drink left

Where’s my order, courier said that he arrived, after that i go out and haven’t seen him.

Order was cold when it arrived. My lunch break was over by the time it arrived so couldn't even reheat it myself. When I asked the driver if the restaurant was busy, he said not really. Usually reasonable delivery time but very disappointed this time.

When I first ordered it said between 20-30 mins and it took nearly an hour and the food wasn't very warm either

Didn’t turn up and says deliverd

Was freezing cold burgers had actually been sat on and drink was wrong

Sadly, on this occasion, my visit didn't go well! The person I placed my order with was not in a good mood. He took my order and payment without a word and gave me the receipt then walked away. The order, when completed was handed to me and I'm glad I checked it there and then. No orange juice, no cutlery, no napkins, neither bacon roll had sauce and the McMuffin had no bacon or cheese! I was not impressed and when I asked for the order to be corrected, I was offered a loud sigh!

driver didnt give the food this has happened multiple times sort it out.

Time expected kept going up till it reached 30 minutes past the original estimate and food arrived stone cold and milkshake was lukewarm

Suggest telling the drivers to read the instructions of delivery as they are there for a reason

it was freezing cold and i only had a quarter of a drink left..

Can't go wrong with a breakfast to start the day. Coffee is a great taste for a fraction of the chain coffee shops.

Lovely staff,food was hot and well packed.

Considering how busy this store gets, the staff were attentive, the service was fab and the food was, well as expected from Mcdonalds

The food was so late and cold it was terrible

Glad they were open. Service was quite quick. Staff were being a bit rude to each other with their comments in front of customers. Food was good though !

Happy meal chicken nuggets weren’t in the order. Not the first time this has happened.

The milkshakes were warmer than the food

there was ice-cream missing from my order

My order was done poorly. It was cold, the LARGE chips was hardly even full like someone wasn't bothered to fill it up

So so.. fast but quality can be a bit better.

Delivery driver was lovely and helpful but there was a problem with my code, nothing was his fault I wanted to make sure ge got paid for delivering as he was really lovely and helpful, but there should be a way for me to confirm delivery to save him time

Driver went to a “petrol station” before my location, however, he was at Asda. This resulted in me having to eat cold food with half of the drink spilled everywhere. Not happy at all.

Drink spilled on food didn’t have no drink to go with soggy food

OK but why are McDs now sending an extra bag with nothing but napkins in? Really wasteful and unnecessary, especially when the main bag is nearly empty.

Wrong order I spent £27 and got 2 drinks 1 burger !! Twice now last time the order never turned up WONT BE USING AGAIN

Food not particularly warm unfortunately but delivered on time and in good condition. Thank you

It says delivered. There was no phone call or notification. I went outside to search and there was no sign of a JustEat driver delivering or any McDonald's left. I would want an explanation or communication as to what happened.

Ordered for 12.15 came at 12.46 was stone cold and the medium fries were barely a small portion

Food was cold by the time it turned up and was inedible. Chips were cold and soggy. Delivery time kept going up and up

I didnt get my order i was told

Good food, good prices, but the place was overcrowded, tables were not cleaned, noisy

I didn’t get my order. Where my order?

Usually the meal is cold when we receive it however today it was freshly cooked, hot chips very tasty meal

Just missed my bus and now have to wait another hour because it took 8 minutes to make 2 cokes. Meal was ready to pick up but they just kept getting other ready. Happens all the time in there and it's a joke.

Food was cold, paid extra for sauce and did not come plus no cheese bites

Orders got in a muddle with staff on site which was not drivers fault

Food was ordered at 12:15 finally arrived at nearly 1:15. Food was cold when it reached us despite being apparently "just picked up" three minutes before arrival. Driver gaming system I think

Never had any issues with this Maccas. Always quick and get the order right.

At least half order missing and an extra couple of burgers were included…. Feel like we got half of our order and half of someone else’s!!!

the chips were a little bit cold as well as the the cheese burgers

Placed an order at 6:40 am that ended up not arriving until 8:30, not the restaurants fault as the food was fine but stone cold due to it taking 2 hours to deliver

Food was totally cold and milkshake was wrong

Order was late kept being changed for delivery time

Food was pretty poor. Nuggets were massively overcooked. Other food was just about edible. Go to McDonald's for consistency but this McDonald's is consistently poor.

driver rude my daughter got out and was nearly hit by a car as he watched this and food is cold never have I experienced this with out drivers

It was all good. But I don't understand why the upstairs was closed and so were the bathrooms.

I placed an order and ended up with missing food, tried getting it sorted and just eat are saying that there’s nothing they can do. Why should I miss out for the driver/ restaurants mistakes

Terrible. items missing. items damaged and freezing cold.

delivered on time but food was cold!

Missing one nugget but otherwise fine

Again the food was cold I knew it would be especially when the delivery driver was delivering an order in the complete opposite direction to me.

Food was undamaged and hot for once

The food was still hot and was delivered very quickly. Would definitely order again

Chips was a bit sh*te but other than that okay.

was told 10.10 then got changed to 10.22 and was practically cold upon arrival

the food was not edible stone cold

Someone else's order was delivered to me, and I don't know where mine is.

food was cold and there was pickles in food I'd said not to put them in and my coffee was half filled

All soaked as drinks spilled over all food

No ticket machine no French speaking staff no reimbursement or meals

my food was freezing cold, greasy and inedible.

ordered chicken nuggets and fries, rec3ived fries...

Is it in your training to remove a dip from every order?

Order was not delivered for the second time.

It never turn up which isn’t the first time u guys have done this to me and no doubt it won’t be the last

as per usual no condiments despite paying for them!!!!

Food was cold and was probably due to the delivery driver delivering other orders in the opposite direction to me

sent wrong food and cant seem to find link to get refund my daughter is Austic

Milkshake tasted off and made my fiancée vomit. Apparently all things were clean and stored well and something else made her vomit, even though it was straight after she drank the shake and when I tasted it it made me feel ill as well. The ‘gesture of goodwill’ was an insult

The milkshakes were the wrong flavour there and the icecream spilled out the bag which I have thrown away

Over an hour late and was delivered the completely wrong order

Food was cold when it arrived but then that’s what people have come to expect when ordering from McDonald’s isn’t it!

Not only did i have to wait 2 hours for this food, when received all ice creams were melted and food was cold. Absolutely unacceptable considering the price. it’s meant to be fast food.

Didn’t receive the food that we ordered, when complaining about it, the compensation was denied. Won’t be ordering from here again

This Maccas seems reliable. Arrives fast and they’ve not got my order wrong yet!