The White Swan in Richmond upon Thames

Very busy pub , however incredibly beautiful , drinks were delicious as we did not have time to eat , and the service was good

A great cosy pub and restaurant after a days walking around Richmond. Staff were some of the best I’ve come across in London. Lovely people and good wine list. Food was great, apart from the pie (crust wasn’t very good).

Lovely cosy pub but sadly little awareness of allergies and very little choice for someone with Coeliac Disease. The fish meal I had was nice but I had little choice. I wasn’t even offered gluten free bread which is now a normal option in most pubs and restaurants and was told o could have sandwiches without the bread!! Very disappointed especially as I had emailed and was reassured that gluten free meals were readily available.

I returned to the White Swan. Nice enough pub. Sadly, everything on their menu has garlic and the Chief could not accomodate me, with my allergy. All I wanted was a roast dinner. I was happy to go without spuds & gravey, but all the meat, with no expections had garlic. Not even a lamb chop in the house to make me a meal. We have a regular group 8-10 of us. Sadly, after 3 times where the pub was not at all interested in being able to cook me a meal, the group will now eat elsewhere.

Lovely good local pub, with good food and nice staff

Lovely traditional pub near the river.

Great pub, great service, great beer!

Very nice pub. Quick service even though rammed with rugby goers. Didn't eat but the food passed through looked lovely.

Good beer nice location friendly staff

Can get very busy at peak times, fairly small inside, but does have outside seating space out the back, which is good on a nice day.

Lovely dog friendly pub. Excellent service, staff very accommodating and friendly, especially towards our dog. Would recommend the Baked goats cheese Mille Fuille, the sea bass was nice but slightly small portion.

This pub has amazing charm along with attentive staff and delicious food. My husband and I decided to hold our wedding reception in the room upstairs and I couldnt say more about how accomodating and attentive the staff were. Vicky, the manager, is fantastic and created a delicious menu for us at a great price. She was very calm and organised on the day. Declan and Euan were the best bar staff and such crowd pleasers with the guests. No one was left without a drink! Erin and Emily were so sweet and really helped us out with the clean up at the end! Highly recommend the White Swan to anyone looking to book an event or just to have a pint and a meal.

Lovely place food fab staff even better 😀

Great pub and cool views of Richmond

Great Sunday roast. Service and atmosphere were great! Would definitely come back again.

Great location close to the Thames. Good beer and reasonable "pub" food, ableit more vegetarian options would be good to see. Not too busy - but I am sure in the summer would be cheek by jowl. Nice and helpful staff, very welcoming. Would rate good, but star options only allow for average or very good. Very limited parking so public transport/walk is the best option

Nice pub with good beer and very nice food. Visited with friends for a drink and stayed for some nice food as well. It got busier as the evening went on which is always a good sign .

Lovely little pub, feels like a village local.

We visited the pub on Monday for lunch and just wanted to say how fantastic the experience was. Both food and service was sublime. It was one of the nicest lunches I’ve ever had and as an ex pub licensee, wanted to give praise and credit to the team. Mussels followed by chicken parmigiana off the scale delicious. Will definitely be back when we are next in the area. Thanks for a very memorable and enjoyable lunch.

My inlaws lived in richmond for a short period of time and every time i went to visit them from the states we would always stop off at the white swan for amazing pints and great times

Great Sunday Lunch. Freshly cooked, large portions and amazing staff. Lovely outside seating. Highly recommend for an excellent Sunday roast. We will certainly be returning.

A true masterclass in how not to run a bar/restaurant, I think burgers from the Golden Arches might have been tastier. The staff were much more interested in chatting amongst themselves and when they came over there was a real, “ughhh you want us to do our job :(“ Even the poor delivery guy had to wait ages until one of them would sign his docket. On the upside they had a great range of ice cream and sorbet and the coffee was served hot, but good luck getting them to take an order from you!

Great service and friendly staff, however the food quality has seen a decline.

Depressing and bullish customer service. What a disappointment this place turned out to be after living a short distance away, having booked a table three days in advance on a beautiful Sunday late lunchtime. We had indicated on our booking that we wished to sit outside in the garden but on our arrival we were told that we could not book a table after 12.30pm outside and needed to sit in a very warm part of the pub, not even in the conservatory. We suggested that we would find a seat on our own accord outside and spoke to a couple who were sitting on a scruffy beer table if we could join them as there was plenty of space. They were v pleasant and were happy to share their table. Unfortunately hell broke loose. A waitress and manager stormed outside telling us to get off the table in full view of the entire pub garden citing that it was ‘not fair to the couple on the table’ and the pub manager was ‘not happy’ with this arrangement, who made her appearance only to argue with us with her voice rising to an audible standard, insisting we must sit inside. We were of course utterly embarrassed and walked out. This for us was a special occasion where we had flowers to take to my father’s grave but instead what was expected to be a peaceful lunch turned into an argument with a manager and staff member about where we could sit. This will be the first and last time I will visit this pub. Had we had just ordered a drink and sat outside would we have been ordered off a table? The ‘manager’ clearly seemed to want to make a bigger deal by ordering us of the table embarrassing my son and I and the couple on the table! As a small garden, everyone could hear. The obvious way to manage our request situation would have been to suggest we wait inside and as soon as a table was free they would let us know but instead it was the most humiliating experience of my life, due to this aggressive and ignorant bar manager, who had absolutely no explanation as to why we could not share a table with other people, which I might add is common practice in pubs up and down the country! But instead just continued to shout at us as we were heading out the door at the top of her voice in full view of a very busy pub! Avoid, if you are looking for a quiet afternoon and don’t appreciate being ordered around as to where you can sit in a pub by highly confrontational and insulting bar staff who has had absolutely no management or customer relations skills or training.

Utterly depressing and bullish management and waiting staff. This pub is owned by a Brazilian individual who clearly has no oversight or has provided any training to his staff. The treatment of customers is awful. The manager will literally start shouting at you if you refuse to move from a table which you wish to sit out. We walked out as totally disgusted. This is in a beautiful part of Richmond but the staff have no understanding of the clientele or how to treat paying customers who were looking to spend nearly £100 for drinks and food.

Wonderful atmosphere (Sat night), lovely beer garden at rear, tasty meal in conservatory. Salmon Verde was particularly delicious. Staff were friendly and helpful despite the pub being busy. Highly recommended.

My wife and I had sticky toffee pudding and Pinot Noir here and it was such a great experience! The staff is friendly and the garden area is a vibe!

Lovely pub tucked down the street 100yds from Thames river. Inside and outside dining. Quite busy but the girls doing service coped well and were very friendly. Definitely would recommend a visit there.

Excellent food and drinks. Great pub and Excellent service.

£29 for 2 pink gins?????? shocking

This is a fabulous pub near to the river. The food was excellent and more importantly the staff are just amazing. We were celebrating a friends birthday and they could not do enough for us. It made my friends birthday very special. We will definitely return. Thank you.

a nice local pub with good selection of beers

Very nice pub in Richmond near the River Thames. Recommended to visit if you are nearby.

We had a wonderful lunch, very friendly and excellent service served in the garden superb. Thank you so much

A nice dinner at The White Swan with friendly service. Four stars for the food as the steak and mushroom on top was significantly over-salted (but tender). I also suggest better quality wine glasses to go with the very reasonably priced 2014 Segla.

We popped in for an impromptu lunch. We did book, very easily, online about 2 hours beforehand. It was busy so we were glad we had booked. The garden, where we had asked to be seated, was lovely. We were greeted and seated very efficiently and staff were incredibly attentive and friendly. We ordered drinks whilst considering the menu which, for a pub, was a bit better than standard. When it was served the food was delicious. Our dog was made to feel very welcome and this is clearly a very dog friendly pub. A special mention to the young lady in the green dress who went the extra mile in customer service.

Cozy pub. Beautiful outdoor space. Come have a pint or three.

Gave this pub a chance today and tried the fish and chips. 1 x fish and chips was 20£ which I guess is on par with London prices until we realised the half portion heading towards us was the one we ordered. No joke - literally half a fish. Slightly annoying as it wasn’t enough even for the one on ozempic. For some reason they did decide to give us a big half of a lemon. Lemon with a side of fish. Decided to look through the photos on here out of curiosity and noticed every single one had received a full fish and a looot more chips. We informed the nice guys on the till and left. Next time instead of the 15% service charge just ask us to bring our own fish.

If you’re in Richmond and are fortunate enough to find yourself around the White Swan - go there. In fact, plan it! Such a cool pub. Well run. Excellent food. Great atmosphere. Service is outstanding! Also … pop down to the Thames and do the walk into Richmond or down to Kew … and pop in for a beer in the way back! Super memorable pub! You’ll love it!

Cute country pub in Richmond, tucked away on quiet side road. We sat out the front and had the classic cheeseburger which was cooked to perfection, the French fries side were excellent too. Big beer selection, and friendly staff, overall will be back! I would say- we arrived in our cycle lyrca on a Friday night which was admittedly too informal to sit inside so we were lucky to be able to get a table out the front.

Really lovely pub just away from the busy streets of Richmond. It has a really cute courtyard too with a decent amount of seating. Nice drinks, friendly staff and dog friendly - what more do you need on a hot summers afternoon!

After wedding get together on the banks of the River Thames. Perfect.

The pub itself is beautiful. The staff are very very unprofessional. One particular member of staff swearing, shouting rather than speaking, singing basically acting like he is in some boys party. Absolutely appalling customer service.

A local pub vibe with amazing food that’s nestled into a residential quiet area Of Richmond! Elevated pub food and knowledgeable staff. We didn’t have a reservation and didn’t feel super welcome at first, but we sat in the back garden for a pint and a table opened up. They got us in and all was well…they even gave us a free chips because it was late and they’d cooked up too much! We would take the walk down from the Richmond Hill Hotel all over again! We loved The White Swan!

Great place recommend massively

Lovely sunny lunch in the garden, well worth a visit.

Just a lovely pub a stone’s throw from the Thames.

Great service from Sam this Sunday. We booked a table for an important family event upstairs and it was a great experience. Food was very good, and the portions were so large we couldn't finish them. Recommended.

Really nice pub, barmaid kindly brought beers over to help me given I had a broken wrist. Food was amazing, lovely big sausage. Girthy.

Lovely place for a post-Twickenham pint en route to Richmond station!

Tucked away down a lane this pub is a great hidden spot. The food is nice but the real standout was the service - the staff were all great and meant it was such a nice meal.

Great service, felt welcome from the start, attentive and engaged staff. Food was good but menu a little limited but overall a very nice evening

Super rude. One staff member gave me a menu and then another literally snatched it out my hand. There was no sign on the table (:

I adored stopping at this place for a drink. Large house white was only £12 I think and it was dry and delicious.

Starters were good and mains were ok but let down by the woman who served us - had to ask 3 times for a wine list, rolling her eyes and she huffed and puffed audibly so we could hear even as we were paying the £230 bill. There was a man who brought the food who was a lot more pleasant.

Pleasant meal on the terrace at the back

When communication isn't what it should be between staff, it is the time to review customer services. I was invited by a friend for a meal there. Upon arrival, as I went seeking a table, unknown to me, as he ordered drinks, and asked for the menu, he was told that they didn't serve food to "walk ins" by one of the staff. Seconds before someone who walked in, in front of us, was given a menu when he asked for it, no questions asked! We had the drinks ordered and went somewhere else to eat. You conclude. Enjoy.

Friendly atmosphere. Fantastic food we 3 had roast lamb,beef and pork. Came with all the rest, roast potatoes, roast veg gravy and Yorkshire puddings. Delicious. 2 guys had starters, mussels and goats cheese tart. I tasted both which were great. Weather was beautiful. Definitely worth a trip to Richmond.

Best small river pub in the UK. Drink, fuss other people's doggies. Life is great.

Great friendly little pub. Defo be back again. Vicky was very accommodating. Food was amazing.

Cozy pub with a nice atmosphere and good food in a great location

The Perfect place for a Sunday roast, next to the River. We had a full meal (starters, main, desserts and drinks) and everything was delicious, absolutely recommended 😋

Wonderful quintessential English pub, we always love this place. Food, however, is embarrassingly bad, and it has not improved for years. maun course is £20-30 on average, starter £10-15, not excruciatingly expensive but not cheaper either. One of the dishes was bean stew, and it came out without bean. After we had enquired about it, the bean was simply chucked in, meaning they were not stewed together with the soup. What is the point, really? The chef just doesn't have any idea about cooking.

Checked price list on wall then ordered a drink. Got charged £1 extra. Referenced price list on wall. Reply we go by the till. My reply I go by price list. Met with animosity. I continued arguing my point. Her colleague then waded in. I repeated my argument and she agreed I was right. The girl who served me handed me £1. No smile, no comment and no apology. Her colleague was the same. At no point did I interact with a manager or senior member of staff. The heartbeat of any company especially the hospitality sector is its customer service.

Came with a big group and was no problem. Delicious food. Whole group was impressed how waitress remembered all orders without notes

Excellent pub lunch, we decided to have lunch after a long walk in Richmond park. Being a bank holiday it was busy but all the staff were really friendly and welcoming. We sat in the upstairs dining room which was busy with groups of friends and family enjoying the bank holiday. The Australian lady serving food was really nice and recommended a couple of things for us to try. Our group had the fish cakes and the ham hock terrine to start. All good. We then had a lamb roast, a pork belly roast a roast rump of beef and the cod. These were all fantastic, cooked really well. Had lovely time and will definitely return. Wish it was our local!

The food here never fails to impress. Generous portions and well cooked food. The only criticism I would have is that the dining room is quite compact so the tables are squished close together with not much elbow room. Apart from that it will definitely be somewhere to return

Great food, great atmosphere and can be very busy during holidays. Lovely little ticked away pub and highly recommended. The beef and Guinness pie was delicious.

Friendly pub, very local feel, and Harvey's Best Bitter. Perfect.

Tidily done out gastric pub which is on message with interior decor. Food, beer and wine all delicious. I had fish cake and the bouillabaisse. The latter could have come with a bit more soup though the seafood parts were nicely done. Cheese platter was ok, nothing exceptional. Staff were lovely.

Great little pub with wonderful staff and great food. I turned up with the rest of my family for Mother's Day to discover that I had, in fact, booked for the following day. Rather than disappoint, the staff went out of their way to accommodate us as soon as they could. The Sunday Roast on offer was both generous and delicious: amazing considering that they were missing a chef too. Thanks to everyone for saving the day and making us feel very welcome.

Rating IMO: 4.3 Good for Sunday roast. Fast service.

Really enjoy the time I spent there

Great pub, food not so good. Had braised ox cheek, normal falls apart as it is cooked low and slow. Toughest ox cheek I've ever had. Shame as the place is lovely.

Very nice location, good selection of interesting food, great service

It was a rugby match day so was rammed but the staff kept smiling! Maybe they are on profit sharing?? Had a pint of Harvey's Sussex, took me back to days in Brighton. Well kept beer and a cosy pub. Recommend.

We booked a table here for a Sunday lunch after a riverside walk and all concluded it was the best pub lunch we'd had for a long time. We arrived about 45 minutes early but the team sat us at the bar where we drank and chatted, and then grabbed us as soon as our table was ready. The food was great and the portions were generous, which is often not the case these days. All of the staff were really lovely and helpful. We'll be back!

The best Sunday Roast I've had in London! That's all

One starter, two mains. Roast lamb was well done and chewy. Yorkshire pudding lovely and veg quite good. Beef was ok. Mussels starter very generous but the gin and cream sauce was disappointing. Wine and garlic would have been miles better. With a bottle of Rioja it cost £100.

Consistently a good pub for a beer!

Had to send meal back twice. Pastry on the pie was stone cold and bowl of veg barely warm. Meal came back the first time with pastry again stone cold. Staff tried to say that's how it's served?? Since when is a beef and guiness pie served with hot filling and cold pastry.. that's ridiculous. £4.50 dish of (barely warm) veg had 1 small carrot cut in half, some shredded cabbage and a few beans... at best 50 pence worth of veg. I understand margins and mark ups, they are running a business but expect better than what we received. To top it off we were overcharged 3 drinks/£30 on our bill, luckily we checked it fully and questioned it.... totally underwhelming experience, shame as we like the pub for drinks in the summer and thought we would dine there this time but we won't eat there again....

No option, no choice. Brilliant evening.

The worst place ever. I live nearby . Table or arrival not free. Told to stand at the bar and will beckoned. Didn’t happen. Checked after 30mins. Told it’s there in the back room. No directions. Then forgotten no menu etc. No drinks. Went out to get Menu/wine list. Told them where we were. 15mins I went to the bar. No apologies. Mussels starter turned up but no Fishcakes, . Mains arrived cold.1lamb 1 beef turned out to be 2 beef. Total disinterest from very pretty useless unbelievable incompetent so called waitressesFood. ruined , or never arrived. . Absolute shambles.. they didn’t even realize they’d done anything wrong! Avoid at any cost- but the beer was excellent!

Beautiful pub with a pretty decent roast. Allows dogs as well, which is great coming from a walk in Richmond Park.

Popped in for a quick pint on a Sunday afternoon and immediately warmed to the place. Super cosy, good service and the odd regular or two propping up the bar - just what you want in a proper pub. Decent selection of beers on cask and tap and the food - Sunday roasts - looked delicious as they came out of the kitchen. Didn't have one on this occasion but from the numbers coming in to eat, I'd make an educated guess that it tastes as good it looks. One for a returning visit, for sure. Dog- and child-friendly too, if that's what you're after. Recommended.

Didn't have food, but a cosy, comfortable pub with good friendly servive

Lovely food, nice pub. Service unfortunately left a lot to be desired.

Food is good as always. Really poor service as we have now experienced twice in the last 12 months. We did come with one extra person and we were told there just simply wasn’t a chair for our extra party member. So the lady serving us let three of our group share two chairs although throughout our three hour stay there were 3 empty chairs and numerous outside we could have used. We easily managed the extra person on the table but she served the party with one chair less. It really was quite unbelievable. She really couldn’t do enough to make the experience terrible for us all. Don’t think hospitality is for her, maybe a new role for the new year. Shame as the food is ok. There are plenty of pubs in Richmond with food as good but much better and polite staff so head to one of them not here.

When you have a large party, they look after you very well

This was my second visit for an evening meal and this time we were sitting upstairs; this was a lovely surprise when we got up there. What a fantastic room. It's high baronial style ceiling allowed for a quiet conversational atmosphere that made a pleasant and relaxing change. Service was relaxed but attentive. Menu was suitably winter style and the house red was superb. Great pub with great dining.

While the pub itself is in a nice location, I have never come across such rude and aggressive staff, and I was absolutely shocked by how bad the experience was. If there is a disagreement with your customers, any half-decent staff would try and deal with it in a professional way. Instead we had staff swearing at us and shouting across the pub, and it turned into a very undignified situation. Luckily there are plently of other nice pubs around where I will be taking my business. There is no excuse for this.

We called in for a beer and this pub has lots of atmosphere. The food that came out looked great too. Will definitely revisit.

A lovely pub with great atmosphere and even better food

A hidden gem. Great food, staff and atmosphere.

Very tasty food in a calm street between Richmond Green and the River Thames. There is an upper floor ideal for large groups. Outdoor seating with terraces at the front and the back of the pub. Large choice of wines. Seasonally, they serve Mulled wine.

Lovely food. Lovely location! Friendly staff. Dog friendly.

Very good, traditional pub food. Service was attentive, quick, and very pleasant.

Cosy pub, great ales and the best pies ever. A proper pub in every sense. A favourite any time of year..

I’ve only good things to say about this popular local pub. The food is what I’d describe as very enjoyable pub type, more emphasis on flavour rather than presentation which I appreciate as a change from more pretentious places, Service always friendly and prompt even when busy. An asset to Richmond.

Great pub well located after a river walk. Service was excellent and cheerful. Good value