The White Heron in Broadland

The food is nice,just felt cold

Light lunch today. Nothing to fault. Good portions served by friendly and attentive staff. Fire now lit for a nice warm atmoshere.

Absolutely faultless lunch! Lovely pub by the train station and broads. Came here for lunch as we are interested in the local area. Great atmosphere as you walk in, locals with dogs at the bar with sky sports and a pool table, then restaurant behind. My pie was lovely with lots of steak pieces, my other half had the burger and it was honestly one of the best burgers he has ever had. Both very tasty and good quality ingredients. Prices were reasonable and all the staff were really welcoming and friendly. Minor details are that I could have had more gravy and my partner wished he had more of a side such as coleslaw or a small salad with the burger, but it didn't put us off. I highly recommend this place and hopefully we will be back!

Terrible service, food non-existent. Atmosphere...... well, judge for yourselves. Takes ages to get a drink, they dont sell or serve food........ so what's the atmosphere like ?????? The head barman is so rude & abrupt.......... over the past few times I've visited I've come to the conclusion he doesn't like people.

Outside may look a little old but inside is clean and bright and the staff very friendly and welcoming food excellent

We had a steak and ale pie, and sausages and mash. Both were big plates of good food. The pie crust was fantastic! The staff were really friendly and helpful, offering my husband a sample of the cider to try before he bought it and having a nice chat before we left.

Didn't eat, just had a drink.Will definitely will have food next time

We were visiting Brundall by boat and used the short stay Pontoon moorings just outside the pub. The boardwalk leads straight into the beer garden. Our visit was Saturday evening of the 21st September. The staff were very welcoming and friendly. We both had food, I had a cheeseburger with fries and my wife had Lasagna. We were both very pleased with the food. My burger was delicious, very tasty and cooked perfectly. We would highly reccommend The White Heron. We paid by pay cash and left a tip wish cash. Lovely place to visit overlooking a marina with luxury boats. We will certainly be visisting again.

Shame they seem to run out of food all the time and always seem not to have chefs last year was fab this year not so good think it's new owners 😔 Was told new chef tonight couldn't even cook a portion of chips every on that had them just left them awful stuff no offer of a refund when we told them just a shrug of the shoulders and ohhh sorry

Food was fabulous...simple menu, well executed!!!

Although the meals were good there is far far too much food, I bet no one can finish the plateful you get. When they say Chips, they’re actually big potato wedges and far too many to eat. The burgers are big and never seen onion rings so large. I would suggest smaller portions and bring the price down to match. I would hate to see the food waste bin. Apart from that the staff are very good and friendly. Oh yes just one more niggle. Kids running round when people are carrying drinks and staff carrying hot food, not only running round but screeching and it really echoes in there.

Had some nice food. Service was good and the staff very friendly.

I Went to the white heron to watch the F1 and had a great time, The staff were very friendly and helpful and stayed for dinner.

We had left it a bit late to find somewhere to eat and the White Heron had availability. My husband had heard some negative feedback about the food but we decided to give it a chance. Initially there appeared to be no one serving at all but when we called out a girl appeared. We placed our orders with the friendly barmaid and didn't have to wait too long for our meals to arrive. My chickpea and spinach curry was a handful of chickpeas in a slightly spicy sauce with no apparent spinach or other resemblance to curry. The naan bread which accompanied it was so hard it was inedible in part. My husband's burger was very greasy and he felt quite queasy after eating it. The girl who served us was very polite and friendly but this in itself would not be enough for us to eat there again!

I only eaten once at the heron but the cheese burger is the best I've ever had fresh and bloody excellent 5 🌟 to the chef

Service was very friendly and pleasant but food was very disappointing .

Nice staff and nice pub but they do not serve food all day. It’s a shame as they would get more customers

Visited for the first time since changing from The Yare (which we loved). It looked so refreshed inside and had a good atmosphere. Waiting staff were lovely. However, food portions were ridiculously large. Burger was so dry it was hard to eat. A very disappointing meal. I would rather have had a smaller but better quality portion of food. Will not be eating there again.

Great location by the water. Good selection of drinks, the Adnams stout is a worthy alternative if you're a Guinness drinker. Staff were friendly. Lots of screens in the bar area if you're wanting to watch footy. Didn't eat so can't comment on food. Decent pub all in all, would happily go back.

Had moored at the ferry house just up the river and got quite a rude reception when we said there was 6 of us, I assume over booked and overwhelmed, so we left there and found the white heron a little further down. Soooo glad we did as the reception and food were fabulous. Seems fate was looking after us, recommend.

Amazing little pub with the friendliest staff you could imagine ! Such a nice cosy vibe in the there, the staff really made our experience unforgettable. The food was delicious with great portion size, would highly recommend. We’ll definitely be returning :)

The loveliest staff and the most incredible food. My husband and I are moored at the Tingdene marina and this has become our regular for breakfast and dinner. Food is of exquisite quality both in flavour and monies worth! Sue and the staff are incredible and always have a great story or laugh to share!

Only had drinks but pleasant place to stop off.

Good portion size. Beers okay. Wines okay. Nothing would stop me going back if I was in the area.

Our group of four recently visited The White Heron for lunch, and we were thoroughly impressed with our experience! We all opted for the roast beef lunch, and it exceeded our expectations in every way. Not only did we receive generous portions for the price, but the quality of the food was outstanding. The beef was cooked to perfection, tender and flavorful, making every bite a delight. Beyond the delicious food, the service we received was exceptional. The staff was friendly, attentive, and went above and beyond to ensure we had everything we needed throughout our meal. Additionally, we found the decor to be charming and homely, creating a warm and inviting atmosphere that added to the overall enjoyment of our visit. Overall, our experience at The White Heron was fantastic, and we highly recommend it to anyone looking for a delicious meal served with top-notch service in a cozy setting. We'll definitely be returning in the future!

Amazing broads views, friendly staff, good food at a reasonable price, sports bar and normal bar. Outside seating area.

Beautiful clean amaizng polite staff beautiful views and the food wow highly recommended for children too aswell

We had a family get together for my aunties 90th birthday here on 6 April. We pre ordered and had 16 lovely meals. The staff could not do enough for us. Would recommend. Janet Derbyshire

We had a get together for a family members special birthday, 16 lovely meals, very friendly and helpful staff. Would recommend. I had food envy when I saw my husband's meal ( see photo!)

Have visited time and time again, thoroughly enjoy the food nice atmosphere, lovely decor, friendly happy staff.

Food was amazing! I had the sea bass. which was delicious. Staff was friendly, lovely welcome upon arrival. Definitely will be returning

Great place by the river, lovely atmosphere with nice decor throughout giving the clean and tidy feeling.all rounder in my eyes.great food too 🤗

Just in for a breakfast event, very friendly and lively.

Disappointed!!! Made a booking Saturday for a table of five for a roast dinner on Sunday (as you need to book in advance) turned up yesterday no roast dinners!!! Absolute joke we order 2 scampi and chips, 2 sausages and mash “onion gravy” and a burger. The sausage and mash was absolutely awful cold and it doesn’t go by its title sausage and mash with onion gravy there was no onion in the gravy?? Had to send it back so they could warm it up still wasn’t good. Scampi and chips where awful was like it had been cooked then reheated up was awful then the burger wasn’t great nice portion size but not the best. The amount of people who turned up looking forward to their roast then being told they had non was a joke people who previously booked should get first serve and the roast should be kept for the people who have booked not been given to people who turn up not fair to peoples who booked in advance looking forward to a roast and not getting it. The prices are ridiculous for what you get served not worth the Money best of going some where else or cooking at home.

Fantastic food and service. Thankfully, The Ram in town doesn't do food anymore. Otherwise, we would never have tried this . Its superb

Expensive, seriously expensive!!

Had a wake for my father-in-law. They provided food which was excellent. I would highly recommend the pub.

Very poor food we had the roast dinners when they first opened and it was fantastic then but we came the weekend and it’s gone down hill so much. The lady served us was so unhappy before she took our drink order . Such a same won’t be coming back

Went for a roast dinner, after an hour of waiting we asked where our food was, to be told that our order never went through so they said to wait another 5 minutes. Food came out cold, the meat was cut so thick. Food sent back and money refunded. Table next to use also got a refund. Their till system is awful, no cash pub even though they have a fruit machine and pool table that require cash. Always having to wait ages for a drink as they seem to serve the restaurant side more than the bar side. No smoking shelter so have to stand out in the cold and rain. Yet they do let you vape inside the pub. Gender neutral toilets in the bar area which are awkward and disgusting. The atmosphere is great, just a shame the pub isn’t run very well.

Shocking experience today guys. Such a shame as previously food was great. Walked out today...

Love this place always such a welcome with lovely food and ales

We visited Sunday lunchtime, even though they were very busy we were seen quickly. We both had the roast beef with a side of cauliflower cheese. This was one of the best roasts I have had. You could tell it was fresh and homemade. Beef was a nice portion and the honey roasted carrots and parsnips were lovely. Everything was cooked to perfection. Will definitely return and will recommend to friends and family.

I went for lunch at the White Heron recently, with a couple of family members. We placed our orders with a member of staff and, after about 15 -20 minutes, were told that 2 of our choices for main course were no longer available. We chose something else and it took perhaps another 40 minutes to be served. The food was OK, but the wait was quite a lot longer than expected. It would have been helpful if the serving staff knew that some dishes were not available at the time of ordering.

Lots of food was off the menu, apparently due to Christmas but it was 4 days after Christmas Day. Ordered 3 Caesar Salads and they were the size of starters with measly pieces of chicken. Not impressed. Our friends had fish and chips which looked lovely and were a decent size.

Sadly this will be a poor review. I feel the waiting staff deserve much more as they were polite and kind at all times. First we were warned there was a 5-10 minutes delay, this was on top of normal time, hence we waited about 40 minutes. The sausages were pink and undercooked, mash and carrots cold and the broccoli very hard. Then waited another half hour for Christmas Crumble and cream. It came with custard so was sent back and we waited another 10 minutes for replacement. It was tastless, undercooked and stodgy. The cost if one meal was deducted from our bill but I'm afraid that didn't change our decision not to return. Such a pity as this used to be a lovely place to eat.

We decided to give this place another go after we came beginning of the year. Wow what I completely different place food was superior a lot better than it was when we last came. Definitely be back

Excellent food, drink & company. Ideal spot to meet with friends, family, colleagues and guests. (Good-boy) dog friendly. Sports bar & lounge alternatives. Lovely coffee & cakes. Nice style.

Fantastic renovation of the tired old Yare pub. Beware it is card payment only.

Lovely darts board, lovely Wherry, nice accessible car park.

Came here on a cold rainy day with a close friend. I hadn’t been to the heron in a few months and was surprised to see the new additions to its interior decor. It’s done a complete 360 for its character and charm. I feel like the pub is finally coming into its own now it’s settled in since the refurbishment last year. A beautiful contrast of modern chic with antique ‘yare’ memorabilia. What a cosy place to have lunch ! Something that never changed about this place is the staff and how welcoming & warm they are. I had the ‘Swiss Toni’ burger which has to be in the top 5 burgers I’ve ever had and I’ve had a fair few in my lifetime I can tell you 😂 bacon, cheese, American mustard. Beef burger that melts in the mouth at first bite.. delicious. Broom & white heron staff have clearly put their heads together the last few months to make this place blossom into what is becoming a brilliant riverside pub! Glad to call this my local and will now be coming back a lot more frequently ! From my perspective the white heron should take a video panning around the whole pub, proving to people that may not have been in a while how it’s transformed and bringing more people in through that door ! Well done Broom/ White heron 🙏

We really enjoyed our meal and were impressed by the decor and service. So nice to have a good quality restaurant so close to the Marina.

Amazing Sunday lunch and great evening meals made a very poor fishing trip well worth while. The staff service and Guinness was excellent we will definitely be back next year

Visited for the 1st time yesterday. Been recently refurbished and new name. Very busy for Sunday lunch. Service was very friendly but a 45 minute wait for food. I had a Swiss Toni burger and it was very much like a burger!. Good value burger, the fries I had and the chunky chips my partner had were very very salty. Would visit again for a Sunday roast as they looked great. Nice😉

We had Sunday roast beef. It was superb..!! The staff were friendly and helpful and the atmosphere has been improved by tasteful soft furnishings and atmospheric pictures around the walls. Thank you everyone. We loved it. xx

It’s just SO SLOW. It’s like the entire team is running on 5% battery. EVERYTHING is on go slow. Ordering, service, drinks, the bill, all of it takes 5 times longer than it should. I haven’t got enough life left in me to go back and wait for everything to be done so won’t bother.

I often visit here with residents from the carehome we come from locally in Brundall, Belvoir house, have always found service,food staff all amazing, but on this occasion they went above and beyond when hearing the lovely lady I was accompanying was celebrating her 96th birthday, the lady in charge gave the lady her meal free of charge, also made it extra special by wishing her happy birthday and her kindness was very appreciated, all staff were lovely as always and food delicious and very well presented and was only a short wait, perfect, thankyou all ❤

We waited for one hour to be served from a very limited breakfast menu. Staff very pleasant but needs to be better organised and managed.

As someone requiring Gluten free , there’s a great choice thank you on the menu. The fish n chips batter is superb and I took away a slice of Victoria sponge , OMG that’s good. Just too small. Lol.

Best burgers I've ever eaten, lovely staff and a great venue

3 x. Brilliant pie of the day. Stilton and beef with amazing meat gravey which was in abundance. Great service and value. Thank you all. X

My family and I have been visiting this pub for years, but with regret I cannot bring my self to go there anymore. The service is beyond description!!!, We have complained many times to the so called manager, who has the title but is totally out of his depth and has no Idea of service, the palace opens and shuts when it want to, last Sat night refused to be served at 10.50pm ?? told by a female bar person that we had missed last orders , then asked to see the manager, and not for the first time, and guess what, no manager on site. The staff turnover must be incredible, because there is no support or guidance for such an inexperienced team, they simply just stumble through their shifts, Someone needs to get hold of this business and run it properly, what a shame the Brooms name is attached to this. hope the review reaches someone that cares.

Lovely afternoon here with the most delicious and generous Sunday lunch, most of us had roast chicken which was succulent and very lean, superb ! Reasonably priced huge portions with everything cooked to perfection and excellent and cheerful customer service This establishment is spacious, airy and light having been modernised in recent years, set in beautiful surroundings with lovely views across the river yare, lots of boats and the area is full of lovely trees and greenery, ample parking across the quiet road Also dog friendly with lots of locals popping in with their furry friends, just a lovely relaxed atmosphere

I’m not sure where to start… We’ve given this place so many chances. We want to support local businesses like this and thought over time, the problems would be ironed out and things would improve. I think we were wrong. Bar service always seems to be slow, food service generally even slower. We’ve had incorrect food turn up - when it’s finally turned up! We’ve had burgers at full price turn up wrapped in tin foil without any accompaniments. We’ve had apologies so many times. We’ve had refunds - on one occasion we were actually refunded for someone else’s order; such is the level of incompetence. Still, we decide to give things another go but to end up with a fairly large piece of plastic wrapping in my roast dinner is just about the end for me. Run out of energy for complaining - no-one came to clear our plates that had been sitting in front of us for a good 30 minutes anyway. Don’t think we’ll bother any more.

Awful Sunday lunch 13th August 23 Birthday lunch ruined by awful dry over cooked Sunday lunch try to complain to make member of staff but fell on death ears saying it can’t that bad you’ve eaton half of it!!! Being regulars and living really close to the pub it’s disappointing that they only seem to be interested in serving substandard food to holiday makers during busy summer season so let’s see how busy they are out of season when it’s just the regulars having to put up with it. Guess they will have plenty of empty seats and time to reflect.

Went during a week day, and wasn't too busy which made it lovely and peaceful. Sat outside as we had a couple of dogs with us and one can be a bit yappy. Both ordered loaded fries and they were exquisite! Drinks were good price, and there is decent wifi. Lovely to sit back and watch the boats.

Just got back from an excellent meal at the white heron, food was excellent, staff great, always smiling and helpful, portions were generous and taste was spot on. We have spent the week on holiday in brundall travelling round and trying new restaurants in Norfolk, none were actually as good as the 1 on our doorstep. Very well done for a lovely evening.

Run by miserable children. No please, thank yous or smiles when being served. Portions are small but very expensive. I had the lamb skewers at £23.50 but on 1 came. When I mentioned it states skewers plural on the menu I was told first was a type error then had ran out of smaller skewers so they have put the same amount of meet on a larger one?? My wife ordered the prawn bruschetta which consisted of half a peice of toasted bread with 4 prawns on all for £7.50. Be both had to eat again when we got home. Like the setting but will not be eating there again. Too pricy for what you get.

Great find whilst on holiday locally. Staff welcoming & plenty of pace for larger groups (we were only 5) Echoy in there so first visit we moved table as larger group came in & we were having to shout across table to each other but no big issue Menu ok- variety & specials Prices average. Drinks selection good. First visit we ordered at table. 2nd visit it was busier & we had to order at bar. Food good quality. Plentiful & tasted good. 2nd visit had a longer wait on food due to being so busy but we weren’t in a rush. Given its still relatively new the place was good & actually compared to other local options visited it was high standard in decor! Wld recommend & if in the area then wld return Definitely a good option.

This review is based on several visits. When the pub reopened after a lengthy refurb, the village was very excited to see what it might look like. Over the months we heard the teething problems with soft furnishings would be sorted. The menu would apparently...

Food was overpriced , £26.00 for large sunday lunch ,not very large at all ,also everything on the plate had been left under a hot lamp for a long time ,leathery potatoes and mush for cauliflower cheese . Only thing that was good about the visit was the company. Will not be returning.

With my grandson to watch Chelsea match last Friday. The sports bar noise is very grating on the ears because of lack of soft furnishings to deaden the sound. This is now so common in pubs that have been “updated” to supposedly modern mores but...

The menu "looks" great, there is a nice selection of drinks available and is a very clean public house. That's as good as the positives are going to get unfortunately. I ordered a rack of hickory bourbon ribs with chips and corn on the cob. The plate was a very nice size for a meal but, for what was paid (14.95), there was barely enough for a small child and could of done better if I had gone to the coop a bought myself a large rack and some oven chips. If it was a child's portion the youngling would of had serious trouble enjoying the rack as it was not cooked as described. The meat was very tough to cut even if a chain saw was available. The chips arrived within a small dip pot and the cob was the only half decent thing on the plate. I do find the atmosphere to be somewhat hard to enjoy, very clicky. The noise bounces off all the walls causing ears to ache. Whilst one does enjoy looking at the water, one is stuck at the end of a dyke looking at day boats and a huge workshop and gantry crane. This is a card/contactless pub only, so no cash. Even the jukebox is cashless/contactless. I find the method of transactions highly offensive for those that enjoy paying by cash. Cash is king.

Called in for our second visit. As before the beer and cider were in perfect condition. Decor showed not sign of wear and tear since opening. Bar service was very slow but it was fairly busy. Still the card no cash problem.

The new owners are doing a fantastic job and have introduced a really good menu. Seating outside overlooking the marina is very relaxing, and the staff were incredibly friendly. You can even hire broads boats right from the pub garden!

Checked on Google maps for opening times as there was no website for this pub and it detailed 8.30-11am for the breakfast menu. Walked and very much looking forward to breakfast only to find it didn't open until 11am, other guests were also incorrectly led...

I had the pleasure of enjoyng a truly mouthwatering Sunday roast at this wonderful pub. The delightful combination of tender beef, succulent pork, and flavorful chicken left my taste buds dancing with joy. Each meat was perfectly cooked, retaining its juices and delivering a symphony...

We came a few weeks ago and had a lovely meal for my husbands birthday, I’d seen on Facebook there was a new head chef and new menu but wasn’t sure how it had changed, called up and asked about the new menu and were...

We had a fantastic meal at the White Heron, the food was great and the staff friendly. We finished with a drink watching the sun going down over the river!

We fell across this pub and glad we did, good service and pleasant staff, book early for a meal

I only had a starter and mistakenly chose the 'Popcorn Chicken '. This consisted of six small pieces of old really hard chicken smothered in a seriously hot chilli sauce. I couldn't even cut the chicken and sauce was just unbearably hot. All the staff...

Food served until 9 pm. Refused food at 8:45 because the chef wanted to leave at 9pm. Ignore the food serving times on website !

We visit the pub regularly and have loved it since opening. However new head chef..new menu...its a disaster. All now very over priced and a highly disappointing portion size. The menu has become very pretentious and the sports bar menu has gone. We went for lunch and ordered 4 ciabattas (all over £11) fillings were hit and miss. We sent one back..three small slices of goats cheese and a few bits of roasted tomato...the staff were very lovely and very understanding and they did replace the meal with a very good portion. We used to visit at least every two weeks but are now unlikely to return to eat with these new prices and disappointing menu.

Family of 9 people under the booking of Laura, dinner was delayed due to new menu and chef, however the Manager Jamie and staff were very helpful and fixed issues immediately. Food was good and we will go back again to this restaurant, would recommend.

Very dissapointed NO cash excepted only cards. Menu POOR selection as several items Not available. Service also slow, considering how few diners.

Nice looking Pub and polite staff. Totally spoilt by the fact you're Cashless!!!!!! Absolutely disgusting! There should be a choice. I suppose if your looking for a customer base that lives on credit or has unlimited Cash in the Bank it'll suit those people but...

Called in for a couple of drinks and ended up stopping a few hours, staff attentive and polite. Only a couple of things missing as it’s dog friendly we were surprised to see no water bowls and no doggie bin outside , this was mentioned...

Ok, so today was a solo event, however had my partner been with me, we would not have stayed as it is a cashless pub. This, I have to say, is intolerable, but I stayed as I purely wanted a quick meal and to do...

Awful atmosphere as the ambience and acoustics are very bad. Everyone sounds very loud and when the kids are shouting! Decor is bland and cheap , did not stay to try the food. You could make this such a good pub . The real ales are excellent !

After reading a few negative comments on trip advisor, we were a little apprehensive about going to the White Heron. However we thought why not give it a try. Well what can I say, the staff were very friendly and welcoming. The service was great,...

On arrival the nicely decorated interior was pleasant and bar looking great. Acoustically the dining area was quite noisy although not many people in there. There was quite a few fly's noticeable in that area which set me off a bit not keen on fly's especially in food areas . We were seated quickly but were not informed to order at the bar until about 30mins although we were busy talking. After deciding what to have off the good menu we went to order at the bar , although a few staff it seemed only one was taking bar and food orders so a further 20 minute wait . I was starting to get a bit hangry but kept the smiley face on ,as you don't mess with people who serve you food 😅. After another 25 minutes food arrived , now I like fries and fries ain't chips so I was disappointed also the coleslaw was not looking good. But my fellow diners had beautiful salads and chips as they certainly weren't fries . It's a card only payment but as we didn't want to pay as one we sorted it out amongst are self's . The card machine was a bit temperamental also signal down there for internet is poor but they provide free unsecured WiFi which was a bit choppy . Would I go again probably not but that's just me and your not me so your choice.

dreadful, booked for 7.30 arrived staff were chaotic, inexperienced with no communication to customers just walking straight past, joined queue to order food at 8pm and told would be an hour wait as its so busy no problem had time to kill and chat over...

Lovely modern pub with great atmosphere inside and out. Plenty of seats inside plus the option of sitting outside by the marina. Extremely dog friendly as well with lovely staff!

Decided to call in one day as we were staying in a holiday let on riverside just down the road and had to pass it. Had just been out for the day and called in about 4.30, was fairly quiet but nice and cool inside...

Had a fantastic lunch with great service. We will be back soon.

The White Heron is a spacious, stylish and comfortable pub with a choice of softly furnished areas for a drink or a coffee, or restaurant tables for dining. There is a large outside area too, which is waterside, although it would benefit from some planting...

As myself and my fiancée are a partnership of former catering managers we have been very disappointed this week to find the White Heron shut early on three separate occasions. The stated time on the door is 11pm and they have been shut as early...

First visit here. So easy to get to as next door to the station. Really enjoyed the food even though the chilli nachos had chips instead of nachos without an explanation from the server. The bar staff where very chaotic. 3 rounds of drinks all...

Food and staff lovely and the Baileys Cheesecake is amazing.....but seriously let down on cleanliness...floor dirty, tables not cleaned and left sticky after use....very disappointing

Thankfully we were friends and made our own atmosphere, but the food ,we asked for a prawn salad ,with a bread roll ,they couldn't do that, everything took so long to be dealt with , and you can only pay by card, when we got our prawn cocktail, because that came with brown bread included, the sauce was watery, they had not dried off the prawns, so it was tasteless, , its expensive for what it is and , the group of ladies I was with have all decided, it is not a place to go so we won't be going there again, it's OK to be a trendy place , but it is better to be a good place

We stopped off here for a drink, as the view off the river Yare was lovely. Although we didn't have a meal, the menu looked good. The staff team were friendly and helpful. The atmosphere and decor was clean, comfortable and welcoming