Based on 810 opinions finded in 3 websites
Based on 810 opinions finded in 3 websites
Nº 149 in 336 in East Hampshire
Nº 30 of 87 British in East Hampshire
Opinions
After reading some fantastic reviews we gave this place a go and were not disappointed. The Sunday roast was one if the best we have ever eaten. We had very attentive friendly service and they even bought out birthday puddings. Will definitely ho back again. Superb.
Emma S . 2024-10-20
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Booked Sunday lunch for a family celebration, around one week in advance. Food allergies were clearly explained at the time of booking. On the day they were not able to accommodate the allergies resulting in a family member just having a plate of vegetables. Disappointing.
David Poole . 2024-10-18
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I stayed one night recently, everything was great, room, staff, breakfast, wifi, parking, I did get charged twice but the very attractive young lady did let me know as soon as she realised, was very apologetic and I got refunded quite quickly.
Shane Haynes . 2024-10-14
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Amazing roast dinner. Good value and excellent service in a lovely pub.
Jason Delaney . 2024-10-06
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Didn't stay, just had lunch with family and friends. Lovely food. Great family-friendly atmosphere. Very attentive and lovely staff. Definitely book if you can as very popular!
Jill Fletcher . 2024-10-06
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Lovely place, nice and friendly staff, generous portions that are kindly priced (although we did steak Monday). The ribs were fantastic for 12£
Josselin Guibert . 2024-09-23
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Easy to find, ample parking, attentive staff. The food is delicious. Chips perfectly cooked and seasoned. Burger bun lightly toasted and soft. The fillings cooked to perfection. Our requests and preferences honoured when it came to the bacon. Will be visiting again. Thank you.
Neil Farnham-Smith (neilfs) . 2024-09-19
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The ribs are to die for. They are so good I would describe them as beautiful. I would recommend to anyone because the food in this pub is 10/10
Charlie Berendt . 2024-09-17
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10/10 ribs were absolutely perfect. Will definitely come back just for the ribs - only £12
Jack Lang . 2024-09-16
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Came here on Butcher Monday. Best ribs i have ever had in my life. All for £12 for a full rack Sauce - 10/10 Tenderness - 10/10 FLAVOUR - 100/10 Overall amazing experience - fast service, great atmosphere, lovely chef, friendly waiters, out of this world ribs. Would recommend to ALL friends and family. P.S. Special mention for the amazing crispy chips.
Ewan Gregory . 2024-09-16
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I have been here four times, and every time I have been here the ribs have been sublime. The ribs are insanely good, and for only £12 on butcher Monday, they are a complete bargain. Waiters are always friendly and I cannot name a thing wrong with the pub. Best ribs about
Tom Foster . 2024-09-16
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The ribs here are absolutely amazing I would recommend this to everyone because they are the best ribs I’ve ever eaten
Sam Lang . 2024-09-16
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Genuinely best ribs I have had in my life good lord, would come back many many many times and as the waiter said to me many times absolutely no drama in this pub, not a piece of meat left on the rib
Jarvis Gaming . 2024-09-16
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Went for a lunch. I was pleasantly surprised to see that it was getting busy (always a good sign). Choice of wine/ales was good, and service was quick, attentive but unobtrusive - very nice indeed. The food was excellent - good choice, good value Monday special prices on steaks, good specials board, and very well cooked and delicious. Definitely one to visit again in the near future! Well-placed for a family meet up, so we will be back.
William C . 2024-09-13
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My friends and I now have The White Hart as our go to place for excellent meals..service and at the right price. Keeping the quality each and every visit is difficult but The White Hart does just that and its a pleasure to visit. The staff of course are part of that excellence with the back room staff not forgotten. I can highly recommend a visit Lunch and Evening and Sunday Lunch is the best in the area. Enjoy.
Derrick Wood . 2024-09-06
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Just visited there for a meal after a game of golf. The staff were really nice and friendly, service was good, the food was ok, but just average pub grub, nothing stand out
Stephen Telford . 2024-09-05
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The White Hart excelled themselves again this year by hosting for the third year our annual staff braai. The food, service and atmosphere was second to none! Nothing was too much trouble and even provided extra food at short notice. The staff were attentive and accommodating. I would highly recommend this place for personal or corporate functions. Thank you so much.
Pippa Avon . 2024-08-27
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This pub is totally worth a 5 star rating as the service, food and setting are all brilliant. Food: ribs were amazing, burger top quality, kids meals huge and both got the thumbs up from the kids. Service: fast and courteous/cheerful. Setting: lovely interior and pretty outside covered garden area. No complaints.
Elvis2 . 2024-08-23
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Very good customer service,Shared their meat platter with my wife and it was super delicious 😋 would recommend them over and over again.
Ngoninyabs Nyabani . 2024-08-22
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all year we have been going to different Pubs and having at least 1 issue with them. be it the service or the food... however, here, you get great service and great food
Michael . 2024-08-20
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Exceptional food, immaculate rooms and lovely staff. Housekeeping do a fantastic job with the rooms and the bed is like a cloud. Steak literally melted, and prawns were great. Breakfast was just as delicious.
Michael Norgate . 2024-08-17
MORE AT Google
Not been here before but the friends we were meeting suggested it. The service is exceptional with young waiters who are very attentive and helpful with menu choices. The food and drinks were quick to arrive. We were under no pressure to move on when we finished. We ate inside but there was a great outdoor space. Plenty of parking. We all had something different and enjoyed what we had. Will definitely be back when in the area again.
Caninecaper . 2024-08-11
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Based on the reviews we booked a table for a catch up with long time friends. Cannot possibly fault the venue, food or staff. The food was very good, well presented, excellently prepared and very tasty. The staff were welcoming, polite and attentive, with no rushing. Nothing was too much trouble. Though we sat inside today, there is plenty of seating in the garden, which looked like a nice place to spend an afternoon. We will definitely visit again.
Glyn W . 2024-08-10
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Delicious roast dinner. Buttery veg, roasted parsnips and home made Yorkshire. Very impressed.
Laurel Ellis . 2024-08-04
MORE AT Google
Wonderful meal. Great service. Immaculate facilities.
Matt Bryant . 2024-07-31
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We took a gamble choosing a place/pub we didn't know..... BUT .... we were delighted by our overall experience and will be coming back here again. Nothing was too much trouble for the wonderful and attentive staff, unlike so many gastro-pubs where usually dining guests are 'processed' as quickly as possible to get the number of covers up . This is NOT the case at the White Hart, you are made to feel like VIPs even just ordering a modest lunch, and the staff here actually listen to your requests whether that's for extra time before ordering or just having your coffee made just how you like it .... you really are made to feel like a valued customer. The pub decor is quirky, there's lots to see around the walls ; the menu was fabulous and not over-priced ( very important and appreciated as we are all so short of money !), the 8 oz burger was absolutely delicious, cannot recommend it highly enough. You could tell the beef was excellent quality pure meat , and the 'fat' chips were lovely too with a decent portion . There's a great choice of wines. The tables in the dining areas inside were all clean, and laid out nicely with clean water/wine glasses , and the cutlery at each place setting was set on-top of a folded napkin for hygiene. The attention to detail was something we noticed as we looked around the pub. The napkins were good quality, almost like a cloth-napkin , a small touch which shows the owners ( Thannis and Nick) care about their customers. The only little thing which wasn't good, was the chocolate cake :(.... looked great , but tasted very 'processed' as if it was brought in from a pub-caterers, rather than a bespoke chocolate cake with quality ingredients ( in keeping with the starters/main courses we had). The rest-rooms seemed very clean , with lots of loo-roll & lovely hand-wash etc... something not all pub restaurants bother with; and another small touch by the owners to show they care about their customers. We rarely post reviews on Trip Advisor, but the hard work, great food and amazing customer service provided by all the staff we interacted with at The White Hart deserves to be recommended. Well done , we would definitely choose to dine again at your lovely pub.
colourful81 . 2024-07-23
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Friendly and nice spot. Tables indoors and out. Local community meet up to enjoy a pint. Good food and good drinks variety.
Maria Sousa . 2024-06-28
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This place is a real gem! The staff and atmosphere are top notch and the food is off the scale good! Burgers to die for! Cannot recommend this place enough! And if you fancy a night away, the rooms are delightful and again, breakfast for Kings!
Alice M . 2024-06-27
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English pub, tables indoors and out, nice meal, pet friendly. Enjoyed it very much.
Maria De Sousa . 2024-06-26
MORE AT Google
This is a gem, this is possibly the best Sunday Lunch available at the price. First, and from a Yorkshireman, let me say the Yorkshire Puddings are the best I have tasted outside Yorkshire. My two friends and myself chose Beef and one of my friends and I had Mushroom for starter which we both commented on the originallaty and we both enjoyed. The Beef was magnificent with the knife slicing through with ease the accompanying veg were just right and the entire plate was just enough and well presented. With the Beef a little extra two pints of lager and two large Red wines a bill of £105.00 for the above was well worth it. My friends and I can highly recommend The White Hart.
Derrick Wood . 2024-05-15
MORE AT Google
Bloody lovely. Brilliant food well recommend.
Janet Whitear . 2024-05-13
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The best Sunday roast I ever had at a restaurant, was delicious
Tim Warner . 2024-05-12
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Utterly fantastic food # service. We will be back.
The Cookes . 2024-05-10
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Brilliant food in nice surroundings. Pleasant garden with gazebo covered area.
Mike P . 2024-05-08
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Welcoming, friendly staff. Good food at a reasonable price. Lovely to have dogs in the pub area.
Natalie Gregory . 2024-04-24
MORE AT Google
Excellent meal excellent staff would recommend to anybody neathem taxi
Angela Weston . 2024-04-14
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Lovely quiet location, delicious food and friendly staff! One of our favourites 😍
Amber Morahan . 2024-04-11
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Quaint pub with guesthouse. We had a clean little room with a bathroom. Top dinner and breakfast. Very friendly staff. Great value for money
Dr. Ilka Fuhrmann . 2024-04-03
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This pub has very nice food. The staff work hard. There was 32 of us! and all the food came out together nice and hot . It's a fairly large dining pub so was ideal for our large family gathering.
Simon C . 2024-03-30
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Amazing service & fantastic food. Great boerewors. Super smiles all round. Really friendly and relaxed. Our new favourite place. Thank you
Simon Manser . 2024-03-27
MORE AT Google
Great customer service, superb food. Highly recommended.
alan Willmott . 2024-03-17
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My wife and I treated ourselves to dinner here for an anniversary and were absolutely delighted. Nice family atmosphere, friendly and attentive staff and a great menu. We couldn't fault the food : good size portions, arrived at the table hot, delicious flavours all the way. Staff gave us good recommendations for food and drink and seemed knowledgeable about the menu. Pro tip: order the biltong with the tiger prawns and make your own surf 'n turf starter like no other...
simonw502 . 2024-03-17
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Nice and warm feeling. Excellent food.
Costel Eugen Voineag . 2024-03-16
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I stayed at the hotel and had dinner and breakfast. The rooms are lovely and spacious, and very comfortable. Dinner was tasty and very reasonable and breakfast (which was included in the price) was one if the best I've had at a hotel. The staff were friendly and knowledgeable and I look forward to staying next time I'm in the area.
Charlotte G . 2024-03-12
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A fantastic pub and great food. They need to change the menu, we go often and it’s in need of an update as it’s been the same for years! Put a salad on too please! We love you guys and want to come more often but the food gets a bit samey.
Tracy Francis . 2024-03-11
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Stayed in several hotels/inns in the area - this is simply the best. Lovely rooms, delicious food and friendly staff. This is my first choice when staying in Alton.
LucyBlueSea . 2024-03-06
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We went for Sunday lunch. Excellent staff, great menu and superb food. The atmosphere was warm and friendly with families of all ages, couples, friends and individual diners, all enjoying the experience.
Lucy Brown . 2024-03-04
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Went here yesterday for lunch with a friend who was a former chef and has worked in some of the top restaurants around the world from london to dubai we both had the 10oz rump steak i work out of smithfields meat market in london and we both thought that as it was shaped like a fillet steak that it was probably a parva rump ? which is really totally irrelevant to my post just wanted to say that we both agreed it was probably one of the best steaks we had ever eaten so keep on doing what your doing Great pub Great polite staff lovely pub Happy days 👍
Steve Lamport . 2024-03-01
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A lovely stay at the White Hart, Holybourne. We stayed for two nights, and found the accommodation, food and team to be excellent! Having stayed multiple times at hotels in Alton (Swan and Alton House), this is definitely several steps ahead on all fronts. Thank you for a lovely stay!
girloates . 2024-02-25
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Been sat at the white harts bar for 20years+ But the bar staff and the owner for the last 2 and a half years has made this pub nothing but perfection. Non stop laughs and gentlemen advise. The food is out of this world and I couldn’t recommend a better pub for first dates/family dinner/boys on the piss
Henry B . 2024-02-20
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Went for a meal generous portions of excellent high quality food well done White Hart!
Jason Cornell . 2024-02-11
MORE AT Google
Delicious food, as always and lovely, attentive service 😊
Kate Healey . 2024-01-28
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Booked the White Hart for a night without any notice or knowledge of the pub, and was completely bowled over. Staff were attentive and welcoming, room was comfy and fully stocked, and the ribs were amazing. Brekkie was lovely and a proper coffee too....I will be back!
Gavin Mansfield . 2024-01-26
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We had a lovely overnight stay at The White Hart. It's one of the most hospitable places I have stayed in. The room was comfy and very clean. Their breakfast menu is top-notch with everything prepared freshly to order. There are no lukewarm buffets here; a pet hate of mine! And very generous. Unfortunately, I was in the area for a specific purpose that is unlikely to be repeated, so I might not pass that way again, but if I do, I'll be staying at The White Hart again!!
Seana Farrington . 2024-01-22
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Cozy pub with a modern touch. Lovely staff and amazing food. Reasonably priced. Brilliant place to visit with friends and family, live music on occasionally which makes the atmosphere even more enjoyable.
Abi H . 2024-01-21
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Visited last Sunday to celebrate 2 family birthdays, the communication prior to our visit was fantastic the service was great and the food was perfect thank you all
Alison Woodger . 2024-01-19
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Me and my partner stayed one night and enjoyed an incredible dinner with incredible service. The staff were kind, polite and very welcoming. The room was also very nice, it was clean and cozy and very comfortable. The breakfast in the morning was also very tasty and the service in the morning was equally as good as the night before. We will be returning for more delicious food in the future.
Daniel Seager . 2024-01-15
MORE AT Google
Food was ok, Burgers were extremely dry. Not worth the price.
David Varley . 2024-01-14
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Relaxed atmosphere. Friendly and welcoming staff, great service and yummy food. Good wheelchair access and parking. Outdoor play area and canopy covered terrace for outdoor dining.
Elodie White . 2024-01-10
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Great efficient service with a smile and good food.
Denys Peel . 2024-01-06
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Great pub and food is really, really good
marijo Van Der Elst . 2024-01-04
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I would highly recommend The White Hart for anyone looking for a fantastic dining experience, I've had the pleasure of trying out a few dishes for dinner and lunch as well as the Sunday roast. The service was exceptional, it's a gem of a place that truly understands the essence of great hospitality.
Vasilis Dimas . 2024-01-01
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We absolutely loved the atmosphere of the place, the food was outstanding, we had the feather steak and ribs for dinner, outstanding! Stayed overnight, the rooms are immaculate, clean, very warm and comfortable. Was made to feel super welcome, I highly recommend!
Dimitra Louridas . 2024-01-01
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We chose The White Hart purely on reviews as we are unfamiliar with the area. Advance booking was straightforward via the website and the pub easy to find just outside of Alton. The car park is behind the pub with parking also available on the road. Service was attentive and personal. We all really enjoyed our lunch, the food was amazing and from ingredients locally sourced, a great overall experience. Will absolutely return
planegirl100 . 2023-12-31
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Fantastic Sunday roast,great service could not fault it can't wait to return.
Ade Loveday . 2023-12-17
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We had a Christmas party there. Food and service very good. Staff friendly
Kay Figg . 2023-12-15
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Lovely meal with a friend. Great bits were the food and the service. Food took a while but very busy but staff were so nice and welcoming I would go back just for them. Top tip: at busy times difficult to park so be prepared to park on the road.
Michael Court . 2023-12-13
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We are visiting our children in UK, from Romania, and celebrating a special birthday we’ve decided to go to White Hart in Holybourne. Our children were here last year as well but for my husband and I was the first time! And let me tell you, we’ve been very impressed by everything and everyone! From the amazing looking and tasty food, the pub and room to drinks and service, everything was of great quality and good prices. We stayed for two nights, and we’ve enjoyed breakfast, lunch and dinner, and even Sunday Roast! DELICIOUS ! Also everyone working there and the owners were all very accommodating and friendly! We hope to come back soon!
Raveica M . 2023-11-30
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We visited the White Hart with a group of friends for Sunday lunch and it was fantastic!! The service and atmosphere were so friendly and the Roast Beef was delicious. I will definitely be returning again
Ellieden . 2023-11-26
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We booked out all the rooms for a family and friends birthday weekend. The owners couldn’t have been more accommodating they went above and beyond. The food was delicious really great value for money. The staff couldn’t have made us feel more welcome. We will definitely go again.
Julie H . 2023-11-26
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What an amazing place White Hart is! Beautiful, spotless and functional rooms, with the best toiletries and most fluffy towels! Friendly and professional staff serving the tastiest and beautifully presented food! Our family of five stayed for two nights and had the opportunity to try their breakfast, lunch, dinner and Sunday Roast! We couldn’t fault any of the dishes! This was our second visit, a year and a half later and we are very happy to have returned and looking forward to our next visit!
389valentinau . 2023-11-21
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We had a lovely lunch with friends, excellent service and the food was delicious, will definitely be going again soon.
Claire Crane . 2023-11-18
MORE AT Google
Went for a lunch on Monday 6th November. I was pleasantly surprised to see that it was getting busy (always a good sign). Choice of wine/ales was good, and service was quick, attentive but unobtrusive - very nice indeed. The food was excellent - good choice, good value Monday special prices on steaks, good specials board, and very well cooked and delicious. Definitely one to visit again in the near future! Well-placed for a family meet up, so we will be back.
WilliamC425 . 2023-11-06
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We stayed at the White Hart before a family wedding, and it was such a lovely stay. We were greeted by such friendly staff who showed us to our room and answered any questions we had. The room was so clean and felt very homely. Bathroom/Shower was super clean and they also had really good tea/coffee facilities. The beds were super comfy, and it was lovely and quiet. We had a really great evening meal and breakfast the next morning too. Thanks again for great hospitality!
Emma Moore . 2023-11-04
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Loved the lunch. Perfect atmosphere and quite tasty food. A place to return on my next visit.
Roberto Mendonça Faria . 2023-11-01
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Good food and a professional service.
Ian . 2023-10-29
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Half term for a tired old teacher was soooo cheered by the White Hart's selection of 'sipping spirits'! A damp October Monday was wonderfully enlivened by the addition of a measure of organic, smooth tequila. Food was and always is, great - so pleased to have a practically perfect pub, within walking distance.
Jane A . 2023-10-28
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My husband and I really like this Hotel. The owners couldn’t be more helpful. We had a lovely welcome and we felt very much at home. A really friendly place to stay.
Margaret Tough . 2023-10-28
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Fabulous in every way. This is the genuine article when it comes to what a stay in an English country pub should be. The staff are amazing, the room comfy, the beer is great and everyone is so very very friendly. I’m taking my family back to experience what a real hotel with personality looks like. Loved it.
Spot On . 2023-10-23
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Visited for Sunday lunch. Our meals were plentiful and most enjoyable. Pleasant, accommodating staff Great value for money. I thoroughly recommend this pub.
jane mulcrone . 2023-10-22
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Good ambiance and friendly service. We both had the Korean double chicken burger and chips. It was tasty and adequate, but nothing special. At £15 it was overpriced: I would have expected at least some form of salad garnish. Hence the three star rating.
Linda F . 2023-10-20
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We were party of 10 celebrating 2 family birthdays. Staff were amazing start to finish. Food was plentiful and delicious. Highly recommend this beautiful pub/dining room.
Kssdd . 2023-10-08
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Great lunch with girls at this friendly pub. Steph and her team made our visit special. A group of friends catching up with fantastic food and service. Everyone had fun and a wonderful meal. We had previously booked food choices which made everything very smooth.
jennywM8510FA . 2023-10-08
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Food was spectacular and the service was faultless! Good work my fellow South Africans hahaha. We'll all see you soon!
Christopher Evans . 2023-10-03
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Bed and breakfast, as visiting Jane Austen locations. Welcoming, clean and comfortable rooms, well appointed. Friendly and helpful staff. Lovely breakfast.
chris b . 2023-10-02
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Beautiful place , lovely food, amazing staff. This pub has been transformed into a friendly , cosy and welcoming place . Very well run and managed , the staff are professional and friendly. Well worth a visit !
vivienne f . 2023-08-30
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Whilst not the cheapest menu there is a good range of dishes at various price points. The staff were really helpful and attentive. The food was amazing across the board. Generous portions and excellent presentation. I had the fish and chips which was enormous and delicious. A really nice atmosphere and good drinks on hand. Highly recommended.
Stephen T . 2023-08-22
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Very warm welcome, great location, excellent food and service from the start to the end, no fail at all, definitely we will comeback
H655NTbob . 2023-08-13
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Have been going to the White Hart fot about 16 years now and always enjoyed having a drink or food. The current team is absolutely fabulous and the food is fantastic. They are very dog friendly and they accomedate our local crafts club every week. It is a beautiful country pub worth a visit.
JoosToner . 2023-08-09
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A fabulous, friendly, welcoming pub, with the best coffee and cake! I'll always invite friends to meet up with me at my local pub as it's such a great place. The outside seating at the front is a super spot to watch the world go by on a warm summer evening too. I've made new friends at The White Hart, as there's a Wednesday morning 'knit and natter' / hobby group that meets here.
Jane A . 2023-08-05
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Would like to say what a truly lovely event we had at The White Hart. We had a family members wake here in the garden, food and service was amazing. Would highly recommend any event here or a meal. The steak is the best steak I have ever had. Can’t recommend enough!
jlp321rew . 2023-08-04
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Delicious roast chicken, all the trimmings, great surroundings, great service. Carrot cake to die for. I wish I lived nearby…
nicolakmorgan . 2023-08-02
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Had another disappointing breakfast experience at this pub. The ingredients aren't good quality options and the way they are cooked doesn't help. Black pudding was dry and overcooked. Scrambled egg were dry too. Bacon too crisp and not very good quality. More commensurate with the station greasy spoon cafe than a quality country pub...
scud56 . 2023-08-02
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Lovely village pub - great food and atmosphere. We sat inside but will go back when it’s warmer as the garden at the back looks lovely. We were served by a charming young man called Will who looked after us so well. Would thoroughly recommend
DayTrip02274944102 . 2023-07-27
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Highly recommend going here for a meal. Recommended by neighbours and the food was phenomenal. My partner is often left frustrated when going out for a steak as it almost is never cooked as requested - the meat was cooked to perfection and a return...
SJMatthew . 2023-07-22
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Good service, poor food and bad value for money. Batter on fish overdone, fish dry reconstituted chips. Mean portion of mushy peas too.
Mary B . 2023-07-22
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Ate here early on Saturday evening, really great experience. Food was amazing, had a starter of prawns and mussels followed by a huge rump steak which was cooked to perfection! Ordered the cheese board for desert, I normally find in other places they don't give...
chris c . 2023-07-16
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As always a great stay, lovely food, room and ambiance. The staff are great. Wonderful banter with the twins behind the bar. Nothing is too much trouble and our young family love to come for breakfast. Our favourite place on earth. We wish you continued...
998po . 2023-07-10
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We have been to the White Hart many times since it’s been under new ownership. We have always been delighted with the professionalism, attention to detail the quality of the food and the above and beyond level of service. So, I decided to ask them...
Christopher T . 2023-06-26
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Come here quite often and leaving yet another review as it’s really just that good. I love the white hart burger with blue cheese and truffle fries and they also offer a really great lunch menu too (my favourite being a beef sandwich with a...
SosigDog . 2023-06-24
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Well arrived a little later than expected on Sunday 29th September, I surprised the parents who eat here regularly on Sundays for the roast. I had the beef roast with extra vegetables, service was excellent, great atmosphere, for pudding I had the treacle toffee pudding with ice cream. Mum and dad throughly enjoyed their meals as usual. Compliments to the chef and all the waiting staff Who provided a great service even though it was very busy. We have discussed as a family to come for a Christmas get together, we better get our skates on as they are very popular!!
1712 Opinions
Booked for a table of 17 well in advance for a birthday. Booking was confirmed. When we arrived we were told it was cancelled due to staffing. We were never notified of the cancellation until we had arrived. Then we were told they would put us in a separate function room (an out building that was quite cold and only made up for 13). We had children with us and a new born. We were told they had emailed the cancellation (they hadn't) and they couldn't call as phone lines were down (mobile phone call??) Despite saying staffing was a problem, when we looked in the main restaurant, it was completely full so the manager had basically given our seats to other customers. We were told we had to wait a little for food. This turned into an hour and 3 of our group left. When we were told we could eat we were only allowed in 5 at a time to go up to the buffet area. At this point most of the other customers in the main restaurant had all eaten and started leaving. The food we were offered was rushed and undercooked (potatoes & parsnips) We ate our food and asked for the bill. When we went to pay some of our group disputed the service charge due to the long wait, failure to properly accommodate us in the main restaurant and that we essentially served ourselves at the buffet. Legally we were not told in writing or verbally the service charge was mandatory. Staff were insistent on us paying service. If I were the manager I would have been more likely to offer a small discount or a complimentary soft drink rather than demand service after messing up a large group booking, it would have made all the difference to the experience. Instead they wanted extra payment for poor management and service. None of our group would go here again as you have no certainty that they will honour the booking.